ISO 39001:2012

Road traffic safety (RTS) management systems - Requirements with guidance for use

ISO 39001:2012 specifies requirements for a road traffic safety (RTS) management system to enable an organization that interacts with the road traffic system to reduce death and serious injuries related to road traffic crashes which it can influence. The requirements in ISO 39001:2012 include development and implementation of an appropriate RTS policy, development of RTS objectives and action plans, which take into account legal and other requirements to which the organization subscribes, and information about elements and criteria related to RTS that the organization identifies as those which it can control and those which it can influence.

Systèmes de management de la sécurité routière — Exigences et recommandations de bonnes pratiques

L'ISO 39001:2012 spécifie les exigences pour un système de management de la sécurité routière (SR) afin de permettre à un organisme qui interagit avec le système de circulation routière de réduire le nombre de décès et de blessures graves liés aux accidents de la route sur lesquels il peut avoir une influence. Les exigences dans la présente Norme internationale comprennent l'élaboration et la mise en ?uvre d'une politique de SR appropriée, l'élaboration d'objectifs de SR et de plans d'action, qui prennent en compte les exigences légales et autres exigences auxquelles l'organisme a souscrit, et les informations sur les éléments et les critères relatifs à la SR que l'organisme identifie comme étant ceux qu'il peut contrôler et ceux qu'il peut influencer.

General Information

• Status: Published
• Publication Date: 30-Sep-2012
• ICS: 03.100.70 - Management systems
• ICS: 03.220.20 - Road transport
• Technical Committee: ISO/TC 241 - Road traffic safety management systems
• Drafting Committee: ISO/TC 241 - Road traffic safety management systems
• Current Stage: 9092 - International Standard to be revised
• Start Date: 18-Feb-2025
• Completion Date: 13-Dec-2025

Relations

• Amended By: ISO 39001:2012/Amd 1:2024 - Road traffic safety (RTS) management systems - Requirements with guidance for use - Amendment 1: Climate action changes
• Effective Date: 18-Nov-2023

Overview

ISO 39001:2012 - Road traffic safety (RTS) management systems specifies requirements and guidance for establishing, implementing, maintaining and improving a management system to reduce death and serious injuries from road traffic crashes that an organization can influence. Applicable to public and private organizations of any size that interact with the road traffic system, ISO 39001 focuses on RTS policy, measurable RTS objectives and action plans, legal and other requirements, and identification of elements the organization can control or influence. The standard promotes a Safe System approach and an iterative Plan–Do–Check–Act (PDCA) process.

Key topics and technical requirements

• Scope and applicability: For any organization wishing to improve RTS performance, demonstrate conformity, or seek certification assessment. Not intended to specify technical design requirements for vehicles, roads or emergency services.
• Context of the organization: Understand internal/external factors and interested parties affecting RTS and define the RTS management system scope.
• Leadership and policy: Senior leadership commitment, RTS policy formulation, and defined roles, responsibilities and authorities.
• Planning: Risk and opportunity assessment, identification of RTS performance factors, setting RTS objectives and action plans that align with legal and other obligations.
• Support: Coordination, allocation of resources, competence, awareness, communication and documented information control.
• Operation: Operational planning and control, and emergency preparedness and response for road traffic incidents.
• Performance evaluation: Monitoring, measurement, analysis, crash investigation, internal audit and management review to assess RTS results.
• Improvement: Management of nonconformities, corrective actions and continual improvement of RTS performance.
• Annex guidance: Annex A (implementation guidance), Annex B (Safe System and international RTS frameworks), Annex C (correspondence with ISO 9001:2008 and ISO 14001:2004).

Keywords: ISO 39001:2012, road traffic safety, RTS management system, Safe System, RTS objectives, road traffic crash reduction.

Practical applications - who uses it

• Road authorities and transport planners: integrate RTS objectives into road network management and maintenance.
• Fleet operators and transport companies: reduce collisions, fatalities and serious injuries through policy, driver competence and operational controls.
• Public agencies and municipalities: coordinate multi-stakeholder RTS programs and emergency response plans.
• Certification bodies and auditors: assess organizational conformity with RTS management requirements.
• Consultants and safety professionals: design action plans, metrics and crash investigation processes aligned with ISO 39001.

Related standards

• ISO 9001 (quality management) and ISO 14001 (environmental management) - Annex C maps correspondence and helps integrate RTS with other management systems.
• ISO 19011 (audit guidance) - referenced for auditing practices.

ISO 39001:2012 helps organizations adopt an evidence-based, systemic approach to reduce road traffic deaths and serious injuries while aligning RTS work with existing management systems and legal obligations.

Standards Content (Sample)

FINAL
INTERNATIONAL ISO/FDIS
DRAFT
STANDARD 39001
ISO/TC 241
Road traffic safety (RTS) management
Secretariat: SIS
systems — Requirements with guidance
Voting begins on:
for use
2012-06-01
Voting terminates on:
Systèmes de management de la sécurité routière — Exigences et
2012-08-01
recommandations de bonnes pratiques

RECIPIENTS OF THIS DRAFT ARE INVITED TO
SUBMIT, WITH THEIR COMMENTS, NOTIFICATION
OF ANY RELEVANT PATENT RIGHTS OF WHICH
THEY ARE AWARE AND TO PROVIDE SUPPORT-
ING DOCUMENTATION.
IN ADDITION TO THEIR EVALUATION AS
Reference number
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO-
ISO/FDIS 39001:2012(E)
LOGICAL, COMMERCIAL AND USER PURPOSES,
DRAFT INTERNATIONAL STANDARDS MAY ON
OCCASION HAVE TO BE CONSIDERED IN THE
LIGHT OF THEIR POTENTIAL TO BECOME STAN-
DARDS TO WHICH REFERENCE MAY BE MADE IN
©
ISO 2012
NATIONAL REGULATIONS.
ISO/FDIS 39001:2012(E)
Copyright notice
This ISO document is a Draft International Standard and is copyright-protected by ISO. Except as permitted
under the applicable laws of the user's country, neither this ISO draft nor any extract from it may be
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ii © ISO 2012 – All rights reserved

ISO/FDIS 39001:2012(E)
Contents Page
Foreword . v
Introduction . vi
1  Scope . 1
2  Normative references . 1
3  Terms and definitions . 2
4  Context of the organization . 7
4.1  Understanding of the organization and its context . 7
4.2  Understanding the needs and expectations of interested parties . 7
4.3  Determining the scope of the RTS management system . 7
4.4  RTS management system . 8
5  Leadership . 8
5.1  Leadership and commitment . 8
5.2  Policy . 9
5.3  Organizational roles, responsibilities and authorities . 9
6  Planning . 9
6.1  General . 9
6.2  Actions to address risks and opportunities . 9
6.3  RTS performance factors. 10
6.4  RTS objectives and planning to achieve them . 11
7  Support . 12
7.1  Coordination . 12
7.2  Resources . 12
7.3  Competence . 12
7.4  Awareness . 12
7.5  Communication and promotion . 12
7.6  Documented information . 13
7.6.1  General . 13
7.6.2  Creating and updating . 13
7.6.3  Control of documented Information . 13
8  Operation . 14
8.1  Operational planning and control . 14
8.2  Emergency preparedness and response . 14
9  Performance evaluation . 14
9.1  Monitoring, measurement, analysis and evaluation . 14
9.2  Road traffic crash and other road traffic incident investigation . 15
9.3  Internal audit . 15
9.4  Management review . 15
10  Improvement . 16
10.1  Nonconformity and corrective action . 16
10.2  Continual improvement . 17
Annex A (informative) Guidance on the use of this International Standard . 18
Annex B (informative) International work relating to road traffic safety management frameworks . 29
Annex C (informative) Correspondence between ISO 39001:2012, ISO 9001:2008 and
ISO 14001:2004 . 33
Bibliography . 37
ISO/FDIS 39001:2012(E)
iv © ISO 2012 – All rights reserved

ISO/FDIS 39001:2012(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies
(ISO member bodies). The work of preparing International Standards is normally carried out through ISO
technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of technical committees is to prepare International Standards. Draft International Standards
adopted by the technical committees are circulated to the member bodies for voting. Publication as an
International Standard requires approval by at least 75 % of the member bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO 39001 was prepared by Project Committee PC 241, Road traffic safety management systems.
ISO/FDIS 39001:2012(E)
Introduction
Road traffic safety (RTS) is a global concern. It is estimated that around 1,3 million people are killed and
[10]
20 million to 50 million are injured on roads around the world each year, and that this level is rising . The
socio-economic and health impacts are substantial.
This International Standard provides a tool to help organizations reduce, and ultimately eliminate, the
incidence and risk of death and serious injury related to road traffic crashes. This focus can result in a more
cost-effective use of the road traffic system.
This International Standard identifies elements of good RTS management practice that will enable the
organization to achieve its desired RTS results.
This International Standard is applicable to public and private organizations that interact with the road traffic
system. It can be used by internal and external parties, including certification bodies, to assess the
organization's ability to meet the requirements.
Experience from around the world has shown that large reductions in death and serious injury can be
achieved through the adoption of a holistic Safe System approach to RTS. This involves a clear and
unequivocal focus on RTS results and evidence-based actions, supported by appropriate organizational
[9][11][12]
management capacity .
Government cannot achieve these reductions alone. Organizations of all types and sizes, as well as individual
road users, have a role to play. By adopting this International Standard, organizations should be able to
achieve:
 RTS results at levels that exceed what can be achieved through compliance with laws and standards
 their own objectives, and, at the same time, contribute to the achievement of societal goals
The management system specified in this International Standard focuses the organization on its RTS targets
and objectives and guides the planning of activities that will realize these goals by using a Safe System
approach to RTS. Annex B describes categories of RTS results, the Safe System approach and a framework
for good practice RTS management, and shows how they can be aligned with this International Standard.
Annex A provides some guidance on the implementation of this International Standard.
The RTS management system can be integrated into, or made compatible with, other management systems
(see also Annex C) and processes within the organization.
This International Standard promotes the use of an iterative (plan, do, check, act) process approach that will
guide the organization towards delivery of the RTS results. A model of a process RTS management system
that illustrates the linkages is described in Annex A.
vi © ISO 2012 – All rights reserved

FINAL DRAFT INTERNATIONAL STANDARD ISO/FDIS 39001:2012(E)

Road traffic safety (RTS) management systems —
Requirements with guidance for use
1 Scope
This International Standard specifies requirements for a road traffic safety (RTS) management system to
enable an organization that interacts with the road traffic system to reduce death and serious injuries related
to road traffic crashes which it can influence. The requirements in this International Standard include
development and implementation of an appropriate RTS policy, development of RTS objectives and action
plans, which take into account legal and other requirements to which the organization subscribes, and
information about elements and criteria related to RTS that the organization identifies as those which it can
control and those which it can influence.
This International Standard is applicable to any organization, regardless of type, size and product or service
provided, that wishes to:
a) improve RTS performance,
b) establish, implement, maintain and improve an RTS management system,
c) assure itself of conformity with its stated RTS policy, and
d) demonstrate conformity with this International Standard.
This International Standard is intended to address RTS management. It is not intended to specify the technical
and quality requirements of transportation products and services (e.g. roads, traffic signs/lights, automobiles,
trams, cargo and passenger transportation services, rescue and emergency services).
It is not the intent of this International Standard to imply uniformity in the structure of RTS management
systems or uniformity of documentation.
RTS is a shared responsibility. This International Standard is not intended to exclude road users from their
obligations to comply with the law and behave responsibly. It can support the organization in its efforts to
encourage road users to comply with the law.
All requirements of this International Standard are generic.
Where any requirement of this International Standard cannot be applied due to the nature of an organization
and its products or services, that requirement can be considered for exclusion, provided the exclusion and the
reason for exclusion are documented.
Where exclusions are made, claims of conformity to this International Standard are only acceptable where
these exclusions do not affect the organization’s ability to establish, implement, maintain and improve an RTS
management system successfully.
2 Normative references
There are no normative references.
ISO/FDIS 39001:2012(E)
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
3.1
audit
systematic, independent and documented process (3.26) for obtaining audit evidence and evaluating it
objectively to determine the extent to which the audit criteria are fulfilled
Note 1 to entry: An audit can be an internal audit (first party) or an external audit (second party or third party), and it can
be a combined audit (combining two or more disciplines).
3.2
auditor
person with the demonstrated personal attributes and competence to conduct an audit (3.1)
NOTE 1 The relevant personal attributes for an auditor are described in ISO 19011.
3.3
audit criteria
set of policies, procedures or requirements used as a reference against which audit evidence (3.4) is
compared
3.4
audit evidence
records, statements of facts, or other information which are relevant to the audit criteria (3.3) and verifiable
3.5
best available information
information available to the organization that takes into account any known limitations of data or modeling
used, or the possibility of divergence among experts
Note 1 to entry: It includes sources, such as evidence, scientific safety research, experience, feedback, observation,
forecasts and expert judgement.
Note 2 to entry: Availability is dependent on the organization’s resources.
3.6
commitment
level of work and dedication given to a management system (3.15)
3.7
competence
ability to apply knowledge and skills to achieve intended results
3.8
conformity
fulfilment of a requirement (3.27)
3.9
continual improvement
recurring activity to enhance performance (3.22)
3.10
correction
action to eliminate a detected nonconformity (3.18)
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ISO/FDIS 39001:2012(E)
3.11
corrective action
action to eliminate the cause of a nonconformity (3.18) and to prevent recurrence
3.12
death
loss of human life as a direct result of a road traffic crash (3.32).
Note 1 to entry: There is a widely accepted international definition of road traffic death which is a person or persons killed
or dying within 30 days as a direct result of a road traffic crash, excluding suicide. There may be other definitions in
different countries.
3.13
documented information
information required to be controlled and maintained by an organization (3.20) and the medium on which it is
contained
Note 1 to entry: Documented information can be in any format and media and from any source.
Note 2 to entry: Documented information can refer to
 the management system (3.15), including related processes (3.26);
 information created in order for the organization to operate (documentation);
 evidence of results achieved (records).
3.13
effectiveness
extent to which planned activities are realized and planned results achieved
3.14
interested party
person or organization (3.20) that can affect, be affected by, or perceive themselves to be affected by a
decision or activity
Note to entry: Interested parties can include, but are not limited to, employees, contractors, suppliers, customers and other
affected third parties.
3.15
management system
set of interrelated or interacting elements of an organization (3.20) to establish policies (3.23) and
objectives (3.19), and processes (3.26) to achieve those objectives
Note 1 to entry: A management system can address a single discipline or several disciplines.
Note 2 to entry: The system elements include the organization’s structure, roles and responsibilities, planning, operation,
etc.
Note 3 to entry: The scope of a management system may include the whole of the organization, specific and identical
functions of the organization, specific and identified sections of the organization or one or more functions across a group
of organizations.
3.16
measurement
process (3.26) to determine a value
3.17
monitoring
determining the status of a system, a process (3.26) or an activity
Note 1 to entry: To determine the status there may be a need to check, supervise or critically observe.
ISO/FDIS 39001:2012(E)
3.18
nonconformity
non-fulfilment of a requirement (3.27)
3.19
objective
result to be achieved
Note 1 to entry: An objective can be strategic, tactical, or operational.
Note 2 to entry: Objectives can relate to different disciplines (such as financial, health and safety, and environmental
goals) and can apply at different levels [such as strategic, organization-wide, project, product and process (3.12)].
Note 3 to entry: An objective can be expressed in other ways, e.g. as an intended outcome, a purpose, an operational
criterion, as an RTS objective or by the use of other words with similar meaning (e.g. aim, goal, or target).
Note 4 to entry: In the context of RTS management systems, RTS objectives are set by the organization, consistent with
the RTS policy, to achieve specific results.
3.20
organization
person or group of people that has its own functions with responsibilities, authorities and relationships to
achieve its objectives (3.19)
Note 1 to entry: The concept of organization includes, but is not limited to sole-trader, company, corporation, firm,
enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public
or private.
3.21
outsource (verb)
make an arrangement where an external organization (3.20) performs part of an organization’s function or
process (3.26)
Note 1 to entry: An external organization is outside the scope of the management system (3.15), although the outsourced
function or process is within the scope.
3.22
performance
measurable result
Note 1 to entry: Performance can relate either to quantitative or qualitative findings.
NNote 2 to entry: Performance can relate to the management of activities, processes (3.12), products (including
services), systems or organizations (3.1).
3.23
policy
intentions and direction of an organization (3.20) as formally expressed by its top management (3.44)
Note 1 to entry: The RTS policy provides a framework for action and for the setting of RTS objectives (3.19) and RTS
targets (3.42).
3.24
preventive action
action to eliminate the cause of a potential nonconformity (3.18)
3.25
procedure
specified way to carry out an activity or a process (3.26).
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ISO/FDIS 39001:2012(E)
3.26
process
set of interrelated or interacting activities which transforms inputs into outputs
3.27
requirement
need or expectation that is stated, generally implied or obligatory
Note 1 to entry: “Generally implied” means that it is custom or common practice for the organization and interested parties
that the need or expectation under consideration is implied.
Note 2 to entry: A specified requirement is one that is stated, for example in documented information.
3.28
risk
effect of uncertainty
Note 1 to entry: An effect is a deviation from the expected — positive or negative.
Note 2 to entry: Uncertainty is the state, even partial, of deficiency of information related to, understanding or knowledge
of, an event, its consequence or likelihood.
Note 3 to entry: Risk is often characterized by reference to potential events (Guide 73, 3.5.1.3) and consequences
(Guide 73, 3.6.1.3), or a combination of these. In this International Standard, RTS-related risk refers to crashes (events)
and death and serious injuries (consequences).
Note 4 to entry: Risk is often expressed in terms of a combination of the consequences of an event (including changes in
circumstances) and the associated likelihood (Guide 73, 3.6.1.1) of occurrence.
3.29
road
surface that vehicles and people use for travel including the adjacent area
Note to entry Railways are included in the case of railway level crossings or tramways operating on roads.
3.30
road network
system of roads (3.29) in a given area
3.31
road traffic
motorized and non-motorized usage of the road (3.29)
3.32
road traffic crash
collision or other impact on a road (3.29) causing death (3.12), any injury or damage
Note 1 to entry: In this International Standard, the focus for organizations (3.20) is on the prevention of death (3.12) and
serious injury (3.43) arising from road traffic crashes (3.32) in the long-term and targeted improvements in the interim.
3.33
road traffic incident
occurrence arising from a failure of a component or external contributing factors of the road traffic system
(3.35)
Note 1 to entry: Incidents include but are not limited to road traffic crashes (3.32) and near-misses.
Note 2 to entry: Examples of components where failure can cause incidents includes road users (3.35), vehicles, roads
(3.30) or unforeseen external contributing factors such as lightning or animals.
ISO/FDIS 39001:2012(E)
3.34
road traffic safety
RTS
conditions and factors related to road traffic crashes (3.32) and other road traffic incidents (3.33) that have
an impact on, or have the potential to have an impact on death or serious injury of road users (3.36)
3.35
road traffic system
road (3.29), the vehicles, the emergency medical system and road users (3.36), and their interactions
3.36
road user
any person on the road (3.29)
3.37
RTS deficiency
appearance of conditions and factors related to the road traffic system (3.35) identified to cause road traffic
crashes (3.32) and road traffic incidents (3.33) that lead, or have the potential to lead, to death and serious
injuries of road users (3.36)
3.38
RTS corrective action
action that eliminates the cause of road traffic crashes (3.32)
3.39
RTS performance
measurable results of an organization’s (3.1) management of its contribution to RTS (3.24)
Note 1 to entry: In the context of RTS management systems, results can be measured against the organization’s (3.20)
RTS policy (3.23), RTS objectives (3.19), RTS targets (3.42) and other RTS performance requirements.
3.40
RTS performance factor
a measurable factor, element and criterion contributing to RTS (3.34) that the organization (3.20) can
influence and that allows the organization to determine impacts on RTS
Note 1 to entry: It allows an organization (3.20), including its contractors and sub-contractors, to determine changes in
RTS performance (3.22). It is a concrete and measurable element of the organization’s activity that will be used by the
organization to track performance over time.
3.41
RTS preventive action
action to reduce or eliminate the risk (3.28) of road traffic crashes (3.32)
3.42
RTS target
detailed performance (3.22) to be achieved, consistent with the policy (3.23) and RTS objectives (3.19),
that an organization (3.20) applies to itself or together with interested parties (3.14)
3.43
serious injury
injury with a long term health impact or non-minor harm caused to a person’s body or its functions arising from
a road traffic crash (3.29)
Note 1 to entry: In various countries, different definitions of serious injury are in use based on the duration of
hospitalization of an injured person. Seriousness can also be based on medical diagnosis or disablement as a
consequence of a road traffic crash. There may be other definitions in different countries.
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ISO/FDIS 39001:2012(E)
3.44
top management
person or group of people who directs and controls an organization (3.20) at the highest level
Note 1 to entry: Top management has the power to delegate authority and provide resources within the organization.
Note 2 to entry: If the scope of the management system (3.15) covers only part of an organization then top management
refers to those who direct and control that part of the organization.
4 Context of the organization
4.1 Understanding of the organization and its context
The organization shall determine external and internal issues that are relevant to its purpose and that affect its
ability to achieve the intended outcome(s) of its RTS management system.
The organization shall:
 identify its role in the road traffic system;
 identify the processes, associated activities and functions of the organization that can have an impact on
RTS;
 determine the sequence and interaction of these processes, activities and functions.
4.2 Understanding the needs and expectations of interested parties
The organization shall determine
 the interested parties that are relevant to the RTS management system;
 the requirements of these interested parties;
 the legal and other requirements related to RTS to which the organization subscribes.
4.3 Determining the scope of the RTS management system
The organization shall determine the boundaries and applicability of the RTS management system to establish
its scope.
When determining this scope, the organization shall in particular consider
 the external and internal issues referred to in 4.1,
 the requirements referred to in 4.2, and
 the planning requirements referred to in Clause 6.
The organization shall determine the intended outcome of its RTS management system which shall include
the reduction, and ultimately elimination, of the number of deaths and serious injuries in road traffic crashes
that it can influence.
The scope shall be available as documented information.
ISO/FDIS 39001:2012(E)
4.4 RTS management system
The organization shall establish, implement, maintain and continually improve an RTS management system,
including the processes needed and their interactions, in accordance with the requirements of this
International Standard.
5 Leadership
5.1 Leadership and commitment
Top management shall demonstrate leadership and commitment with respect to the RTS management
system by:
 ensuring that RTS policy and RTS objectives are established and are compatible with the strategic
direction of the organization;
 ensuring the integration of the RTS management system requirements into the organization’s business
processes;
 ensuring that the resources needed for the RTS management system are available;
 adopting the elimination of death and serious injury in road traffic crashes as the long-term RTS objective,
as well as decide on the RTS results to be achieved in the interim;
 working in partnership and collaboration with interested parties in developing a contribution to a safe road
traffic system to achieve the established RTS objective(s);
 ensuring that the organization adopts a process approach to achieve the desired RTS results ensuring
that there are transparent processes and appropriate involvement at all relevant levels of the
organization;
 prioritizing strategic actions and selecting specific courses of action, based on the best available
information to achieve the intended outcomes of the RTS management system;
 communicating the importance of effective RTS management and of conforming to the RTS management
system requirements;
 providing the resources to establish, implement, maintain and continually improve the RTS management
system;
 ensuring that the RTS management system achieves its intended outcomes by focusing on RTS results;
 ensuring that the importance of compliance with laws relevant to achieve the intended outcome of the
RTS management system is communicated to all relevant personnel within the organization;
 directing and promoting continual improvement of the RTS management system;
 supporting other relevant management roles to demonstrate leadership as it applies to their areas of
responsibility.
NOTE Reference to “business” in this International Standard is intended to be interpreted broadly to mean those
activities that are core to the purposes of the organization’s existence.
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ISO/FDIS 39001:2012(E)
5.2 Policy
Top management shall establish an RTS policy that:
 is appropriate to the purpose of the organization;
 provides a framework for setting RTS objectives and RTS targets;
 includes a commitment to satisfy applicable requirements;
 includes a commitment to continual improvement of the RTS management system.
The policy shall
 be available as documented information;
 be communicated within the organization;
 be available to interested parties, as appropriate.
5.3 Organizational roles, responsibilities and authorities
Top management shall ensure that the responsibilities and authorities for relevant roles are assigned and
communicated within the organization.
Top management shall assign the responsibility and authority for
a) ensuring that the RTS management system conforms to the requirements of this International Standard;
b) reporting on the performance of the RTS management system to top management, including
recommendations for improvement.
6 Planning
6.1 General
The organization shall follow a process that reviews its current RTS performance, determines the risks and
opportunities, selects RTS performance factors to work on, analyses what it can achieve over time and sets
appropriate RTS objectives, RTS targets and plans to achieve them.
The review of current RTS performance shall take account of the context of the organization (see Clause 4)
and its leadership (see Clause 5), with particular reference to the processes, associated activities and
functions of the organization that can have an impact on RTS. Current RTS performance shall be quantified
where possible, and assessment made of likely future impacts in accordance with relevant RTS performance
factors.
6.2 Actions to address risks and opportunities
When planning for the RTS management system, the organization shall consider the issues referred to in 4.1
and the requirements referred to in 4.2 and determine the risks and opportunities that need to be addressed
to:
 ensure the RTS management system can achieve its intended outcome(s);
 prevent, or reduce, undesired effects;
 achieve continual improvement.
ISO/FDIS 39001:2012(E)
The organization shall plan
a) actions to address these risks and opportunities, and
b) how to
 integrate and implement these actions into its RTS management system processes;
 evaluate the effectiveness of these actions.
6.3 RTS performance factors
The organization shall identify for use RTS performance factors from the following list of risk exposure factors,
final safety outcome factors and intermediate safety outcome factors, depending on the context (see
Clause 4) of the organization and on the risks and opportunities it has identified.
a) Risk exposure factors:
 distance travelled and road traffic volume, including vehicle and road user type, whether influenced
or not influenced by the organization;
 volume of product and/or service provided by the organization.
b) Final safety outcome factors, e.g. the number of deaths and serious injuries

c) Intermediate safety outcome factors: these
safety outcome factors are related to the safe planning, design and use of the road network and of the
products and services within it, the conditions for entry and exit of those products, services and users, as well
as the recovery and rehabilitation of road traffic crash victims:
 road design and safe speed, especially considering separation (on-coming traffic and vulnerable road
users), side areas and intersection design;
 use of appropriate roads, depending on vehicle type, user, type of cargo and equipment;
 use of personal safety equipment, especially considering seat belts, child restraints, bicycle helmets and
motorcycle helmets, and the means to see and be seen;
 using safe driving speed, also considering vehicle type, traffic and weather conditions;
 fitness of drivers, especially considering fatigue, distraction, alcohol and drugs;
 safe journey planning, including consideration of the need to travel, the amount and mode of travel and
choice of route, vehicle and driver;
 safety of vehicles, especially considering occupant protection, protection of other road users (vulnerable
as well as other vehicle occupants), road traffic crash avoidance and mitigation, roadworthiness, vehicle
load capacity and securing of loads in and on the vehicle;
 appropriate authorization to drive/ride the class of vehicles being driven/ridden;
 removal of unfit vehicles and drivers/riders from the road network;
 post-crash response and first aid, emergency preparedness and post crash recovery and rehabilitation.
10 © ISO 2012 – All rights reserved

ISO/FDIS 39001:2012(E)
The organization shall develop additional RTS performance factors when the above-mentioned RTS
performance factors have insufficient relevance. Additional RTS performance factors shall be developed by
investigating relevant road traffic incidents and identifying RTS deficiencies.
Based on the RTS performance factors, the organization shall specify elements and criteria in appropriate
detail to determine, monitor and measure RTS objectives and RTS targets. The organization shall document
this information and keep it up to date.
EXAMPLE Seat belt use represents both the element and the criterion in relation to the RTS performance factor “use
of personal safety equipment”. For the RTS performance factor “vehicle safety”, a consumer safety rating represents the
element and the rating level the criterion.
NOTE Guidance on the use of the RTS performance factors by different types of organizations is given in A.11.
6.4 RTS objectives and planning to achieve them
The organization shall establish RTS objectives at relevant functions and levels.
The RTS objectives shall:
 be consistent with the RTS policy;
 be measurable (if practicable);
 take into account applicable requirements;
 be monitored;
 be communicated;
 be updated as appropriate.
The organization shall retain documented information on the RTS objectives and the RTS targets.
When establishing and reviewing its RTS objectives and RTS targets, an organization shall take into account
its risks and opportunities in 6.2, its RTS performance factors in 6.3 and element and criteria in 6.3 as well as
give consideration to its management capacity. It shall also consider its technological options, its financial,
operational and business requirements, and the views of interested parties.
When planning how to achieve its RTS objectives and RTS targets, the organization shall determine
 what will be done,
 what resources will be required,
 who will be responsible,
 when it will be completed, and
 how the results will be evaluated.
The action plans shall be documented and reviewed as necessary.
NOTE 1 A.6.3 provides an example of an RTS target hierarchy.
NOTE 2 The type of measurement for any RTS objectives and RTS targets can be identified on the basis of the RTS
performance factors and the elements and criteria in 6.3 as well as organizational outputs.
ISO/FDIS 39001:2012(E)
7 Support
7.1 Coordination
The organization shall coordinate with relevant levels and functions of the organization (including the
involvement of employees, in general) and interested parties to realize the potential benefits from its actions
related to RTS. It shall ensure that there is appropriate internal and external consultation and coordination of
its activities designed to achieve the established RTS objective(s) and RTS targets.
7.2 Resources
The organization shall determine and provide the resources and allocation framework needed for
establishment, implementation, maintenance and continual improvement of the RTS management system to
achieve the established RTS objective(s) and RTS targets
NOTE Resources include human resources and specialized skills, organizational infrastructure, technology and
financial resources.
7.3 Competence
The organization shall:
 determine the necessary competence of person(s) doing work under its control that affects its RTS
performance;
 ensure these persons are competent on the basis of appropriate education, training, or experience;
 where applicable, take actions to acquire the necessary competence, and evaluate the effectiveness of
the actions taken;
 retain appropriate documented information as evidence of competence.
NOTE Applicable actions can include, for example the provision of training to, the mentoring of, or the re-assignment
of current employed persons, or the hiring or contracting of competent persons.
7.4 Awareness
Persons doing work under the organization’s control, and who are affected by or affect RTS in their work, shall
be aware of:
 the RTS policy;
 their contribution to the effectiveness of the RTS management system, including the benefits of improved
RTS performance;
 the implications of not conforming with the RTS management system requirements;
 information and lessons learned concerning the major relevant road traffic incidents that are experienced
by the organization.
7.5 Communication and promotion
The organization shall determine the need for internal and external communications relevant to the RTS
management system, including:
 on what it will communicate;
12 © ISO 2012 – All rights reserved

ISO/FDIS 39001:2012(E)
 when to communicate;
 with whom to communicate.
The organization shall establish, implement and maintain a communication process considering the various
levels and functions of the organization and interested parties.
The organization shall support the continual improvement of RTS performance, by engaging with and
promoting among its internal and external interested parties, as appropriate, the need for a long-term focus on
RTS results and the means by which they can be achieved.
7.6 Documented information
7.6.1 General
The organization’s RTS management system shall include:
 documented information required by this International Standard;
 documented information determined by the organization as being required for the effectiveness of the
RTS management system.
NOTE The extent of documented information for an RTS management system can differ from one organization to
another due to:
 the size of organization and its type of activities, processes, products and services,
 the complexity of processes and their interactions, and
 the competence of persons.
7.6.2 Creating and updating
When creating and updating documented information, the organization shall ensure appropriate:
 identification and description (e.g. a title, date, author or reference number);
 format (e.g. language, software version, graphics) and media (e.g. paper, electronic);
 review and approval for adequacy.
7.6.3 Control of documented Information
Documented information required by the RTS management system and by this International Standard shall be
controlled to ensure:
 it is available and suitable for use, where and when it is needed;
 it is adequately protected (e,g. from loss of confidentiality, improper use, or loss of integrity).
For the control of documented information, the organization shall address the following activities, as applicable
 distribution, access, retrieval and use
 storage and preservation, including preservation of legibility;
 control of changes (e.g. version control);
 retention and disposition.
ISO/FDIS 39001:2012(E)
Documented information of external origin determined by the organization to be necessary for the planning
and operation of the RTS management system shall be identified as appropriate, and controlled.
NOTE Access implies a decision regarding the permission to view the documented information only, or the
permission and authority to view and change the documented information, etc.
8 Operation
8.1 Operational planning and control
The organization shall determine, plan, implement and control the processes needed to meet requirements, to
implement the actions determined in 6.2, to address the RTS performance factors identified in 6.3 and the
RTS objectives and RTS targets in 6.4, by:
 establishing criteria for the processes;
 implementing control of the process in accordance with the criteria;
 keeping documented information to the extent necessary to have confidence that the processes have
been carried out as planned.
The organization shall control planned changes and review the consequences of unintended change
...

INTERNATIONAL ISO
STANDARD 39001
First edition
2012-10-01
Road traffic safety (RTS) management
systems — Requirements with guidance
for use
Systèmes de management de la sécurité routière — Exigences et
recommandations de bonnes pratiques

Reference number
©
ISO 2012
©  ISO 2012
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means,
electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or
ISO's member body in the country of the requester.
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Tel. + 41 22 749 01 11
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Published in Switzerland
ii © ISO 2012 – All rights reserved

Contents Page
Foreword . iv
Introduction . v
1  Scope . 1
2  Normative references . 1
3  Terms and definitions . 2
4  Context of the organization . 7
4.1  Understanding of the organization and its context . 7
4.2  Understanding the needs and expectations of interested parties . 7
4.3  Determining the scope of the RTS management system . 7
4.4  RTS management system . 8
5  Leadership . 8
5.1  Leadership and commitment . 8
5.2  Policy . 9
5.3  Organizational roles, responsibilities and authorities . 9
6  Planning . 9
6.1  General . 9
6.2  Actions to address risks and opportunities . 9
6.3  RTS performance factors. 10
6.4  RTS objectives and planning to achieve them . 11
7  Support . 12
7.1  Coordination . 12
7.2  Resources . 12
7.3  Competence . 12
7.4  Aw areness . 12
7.5  Communication . 12
7.6  Documented information . 13
7.6.1  General . 13
7.6.2  Creating and updating . 13
7.6.3  Control of documented Information . 13
8  Operation . 14
8.1  Operational planning and control . 14
8.2  Emergency preparedness and response . 14
9  Performance evaluation . 14
9.1  Monitoring, measurement, analysis and evaluation . 14
9.2  Road traffic crash and other road traffic incident investigation . 15
9.3  Internal audit . 15
9.4  Management review . 15
10  Improvement . 16
10.1  Nonconformity and corrective action . 16
10.2  Continual improvement . 17
Annex A (informative) Guidance on the use of this International Standard . 18
Annex B (informative) International work relating to road traffic safety management frameworks . 29
Annex C (informative) Correspondence between ISO 39001:2012, ISO 9001:2008 and
ISO 14001:2004 . 33
Bibliography . 37
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies
(ISO member bodies). The work of preparing International Standards is normally carried out through ISO
technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of technical committees is to prepare International Standards. Draft International Standards
adopted by the technical committees are circulated to the member bodies for voting. Publication as an
International Standard requires approval by at least 75 % of the member bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO 39001 was prepared by Project Committee PC 241, Road traffic safety management systems.

For the purposes of research on road traffic safety management standards, users are
encouraged to share their views on ISO 39001:2012 and their priorities for changes to future
editions of the document. Click on the link below to take part in the online survey.
http://www.surveymonkey.com/s/39001

iv © ISO 2012 – All rights reserved

Introduction
Road traffic safety (RTS) is a global concern. It is estimated that around 1,3 million people are killed and
[10]
20 million to 50 million are injured on roads around the world each year, and that this level is rising . The
socio-economic and health impacts are substantial.
This International Standard provides a tool to help organizations reduce, and ultimately eliminate, the
incidence and risk of death and serious injury related to road traffic crashes. This focus can result in a more
cost-effective use of the road traffic system.
This International Standard identifies elements of good RTS management practice that will enable the
organization to achieve its desired RTS results.
This International Standard is applicable to public and private organizations that interact with the road traffic
system. It can be used by internal and external parties, including certification bodies, to assess the
organization's ability to meet the requirements.
Experience from around the world has shown that large reductions in death and serious injury can be
achieved through the adoption of a holistic Safe System approach to RTS. This involves a clear and
unequivocal focus on RTS results and evidence-based actions, supported by appropriate organizational
[9][11][12]
management capacity .
Government cannot achieve these reductions alone. Organizations of all types and sizes, as well as individual
road users, have a role to play. By adopting this International Standard, organizations should be able to
achieve
 RTS results at levels that exceed what can be achieved through compliance with laws and standards, and
 their own objectives, and, at the same time, contribute to the achievement of societal goals
The management system specified in this International Standard focuses the organization on its RTS
objectives and RTS targets and guides the planning of activities that will realize these goals by using a Safe
System approach to RTS. Annex B describes categories of RTS results, the Safe System approach and a
framework for good practice RTS management, and shows how they can be aligned with this International
Standard.
Annex A provides some guidance on the implementation of this International Standard.
The RTS management system can be integrated into, or made compatible with, other management systems
(see also Annex C) and processes within the organization.
This International Standard promotes the use of an iterative (plan, do, check, act) process approach that will
guide the organization towards delivery of the RTS results.
INTERNATIONAL STANDARD ISO 39001:2012(E)

Road traffic safety (RTS) management systems —
Requirements with guidance for use
1 Scope
This International Standard specifies requirements for a road traffic safety (RTS) management system to
enable an organization that interacts with the road traffic system to reduce death and serious injuries related
to road traffic crashes which it can influence. The requirements in this International Standard include
development and implementation of an appropriate RTS policy, development of RTS objectives and action
plans, which take into account legal and other requirements to which the organization subscribes, and
information about elements and criteria related to RTS that the organization identifies as those which it can
control and those which it can influence.
This International Standard is applicable to any organization, regardless of type, size and product or service
provided, that wishes to
a) improve RTS performance,
b) establish, implement, maintain and improve an RTS management system,
c) assure itself of conformity with its stated RTS policy, and
d) demonstrate conformity with this International Standard.
This International Standard is intended to address RTS management. It is not intended to specify the technical
and quality requirements of transportation products and services (e.g. roads, traffic signs/lights, automobiles,
trams, cargo and passenger transportation services, rescue and emergency services).
It is not the intent of this International Standard to imply uniformity in the structure of RTS management
systems or uniformity of documentation.
RTS is a shared responsibility. This International Standard is not intended to exclude road users from their
obligations to comply with the law and behave responsibly. It can support the organization in its efforts to
encourage road users to comply with the law.
All requirements of this International Standard are generic.
Where any requirement of this International Standard cannot be applied due to the nature of an organization
and its products or services, that requirement can be considered for exclusion, provided the exclusion and the
reason for exclusion are documented.
Where exclusions are made, claims of conformity to this International Standard are only acceptable where
these exclusions do not affect the organization’s ability to establish, implement, maintain and improve an RTS
management system successfully.
2 Normative references
There are no normative references.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
3.1
audit
systematic, independent and documented process (3.27) for obtaining audit evidence (3.4) and evaluating it
objectively to determine the extent to which the audit criteria (3.3) are fulfilled
Note 1 to entry: An audit can be an internal audit (first party) or an external audit (second party or third party), and it
can be a combined audit (combining two or more disciplines).
Note 2 to entry: "Audit evidence" and "audit criteria" are defined in ISO 19011.
3.2
auditor
person with the demonstrated personal attributes and competence (3.7) to conduct an audit (3.1)
Note 1 to entry: The relevant personal attributes for an auditor are described in ISO 19011.
3.3
audit criteria
set of policies, procedures or requirements used as a reference against which audit evidence (3.4) is
compared
3.4
audit evidence
records, statements of facts, or other information which are relevant to the audit criteria (3.3) and verifiable
3.5
best available information
information available to the organization that takes into account any known limitations of data or modeling
used, or the possibility of divergence among experts
Note 1 to entry: It includes sources, such as evidence, scientific safety research, experience, feedback, observation,
forecasts and expert judgement.
Note 2 to entry: Availability is dependent on the organization’s resources.
3.6
commitment
level of work and dedication given to a management system (3.16)
3.7
competence
ability to apply knowledge and skills to achieve intended results
3.8
conformity
fulfilment of a requirement (3.28)
3.9
continual improvement
recurring activity to enhance performance (3.23)
3.10
correction
action to eliminate a detected nonconformity (3.19)
2 © ISO 2012 – All rights reserved

3.11
corrective action
action to eliminate the cause of a nonconformity (3.19) and to prevent recurrence
3.12
death
loss of human life as a direct result of a road traffic crash (3.33).
Note 1 to entry: There is a widely accepted international definition of road traffic death which is a person or persons
killed or dying within 30 days as a direct result of a road traffic crash, excluding suicide. There can be other definitions in
different countries.
3.13
documented information
information required to be controlled and maintained by an organization (3.21) and the medium on which it is
contained
Note 1 to entry: Documented information can be in any format and media and from any source.
Note 2 to entry: Documented information can refer to:
 the management system (3.16), including related processes (3.27);
 information created in order for the organization to operate (documentation);
 evidence of results achieved (records).
3.14
effectiveness
extent to which planned activities are realized and planned results achieved
3.15
interested party
person or organization (3.21) that can affect, be affected by, or perceive themselves to be affected by a
decision or activity
Note 1 to entry: Interested parties can include, but are not limited to, employees, contractors, suppliers, customers and
other affected third parties.
3.16
management system
set of interrelated or interacting elements of an organization (3.21) to establish policies (3.24) and
objectives (3.20), and processes (3.27) to achieve those objectives
Note 1 to entry: A management system can address a single discipline or several disciplines.
Note 2 to entry: The system elements include the organization’s structure, roles and responsibilities, planning,
operation, etc.
Note 3 to entry: The scope of a management system may include the whole of the organization, specific and identical
functions of the organization, specific and identified sections of the organization or one or more functions across a group
of organizations.
3.17
measurement
process (3.27) to determine a value
3.18
monitoring
determining the status of a system, a process (3.27) or an activity
Note 1 to entry: To determine the status there may be a need to check, supervise or critically observe.
3.19
nonconformity
non-fulfilment of a requirement (3.28)
3.20
objective
result to be achieved
Note 1 to entry: An objective can be strategic, tactical, or operational.
Note 2 to entry: Objectives can relate to different disciplines (such as financial, health and safety, and environmental
goals) and can apply at different levels [such as strategic, organization-wide, project, product and process (3.27)].
Note 3 to entry: An objective can be expressed in other ways, e.g. as an intended outcome, a purpose, an operational
criterion, as an RTS objective or by the use of other words with similar meaning (e.g. aim, goal, or target).
Note 4 to entry: In the context of RTS management systems, RTS objectives are set by the organization, consistent
with the RTS policy, to achieve specific results.
3.21
organization
person or group of people that has its own functions with responsibilities, authorities and relationships to
achieve its objectives (3.20)
Note 1 to entry: The concept of organization includes, but is not limited to sole-trader, company, corporation, firm,
enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public
or private.
3.22
outsource (verb)
make an arrangement where an external organization (3.21) performs part of an organization’s function or
process (3.27)
Note 1 to entry: An external organization is outside the scope of the management system (3.16), although the
outsourced function or process is within the scope.
3.23
performance
measurable result
Note 1 to entry: Performance can relate either to quantitative or qualitative findings.
Note 2 to entry: Performance can relate to the management of activities, processes (3.27), products (including services),
systems or organizations (3.21).
3.24
policy
intentions and direction of an organization (3.21) as formally expressed by its top management (3.45)
Note 1 to entry: The RTS policy provides a framework for action and for the setting of RTS objectives (3.20) and RTS
targets (3.43).
3.25
preventive action
action to eliminate the cause of a potential nonconformity (3.19)
3.26
procedure
specified way to carry out an activity or a process (3.27).
4 © ISO 2012 – All rights reserved

3.27
process
set of interrelated or interacting activities which transforms inputs into outputs
3.28
requirement
need or expectation that is stated, generally implied or obligatory
Note 1 to entry: “Generally implied” means that it is custom or common practice for the organization and interested
parties that the need or expectation under consideration is implied.
Note 2 to entry: A specified requirement is one that is stated, for example in documented information.
3.29
risk
effect of uncertainty
Note 1 to entry: An effect is a deviation from the expected — positive or negative.
Note 2 to entry: Uncertainty is the state, even partial, of deficiency of information related to, understanding or
knowledge of, an event, its consequence or likelihood.
Note 3 to entry: Risk is often characterized by reference to potential events (as defined in ISO Guide 73:2009, 3.5.1.3)
and consequences (as defined in ISO Guide 73:2009, 3.6.1.3), or a combination of these. In this International Standard,
RTS-related risk refers to crashes (events) and death and serious injuries (consequences).
Note 4 to entry: Risk is often expressed in terms of a combination of the consequences of an event (including changes
in circumstances) and the associated likelihood (as defined in ISO Guide 73:2009, 3.6.1.1) of occurrence.
3.30
road
surface that vehicles and people use for travel including the adjacent area
Note 1 to entry: Railways are included in the case of railway level crossings or tramways operating on roads.
3.31
road network
system of roads (3.30) in a given area
3.32
road traffic
motorized and non-motorized usage of the road (3.30)
3.33
road traffic crash
collision or other impact on a road (3.30) causing death (3.12), any injury or damage
Note 1 to entry: In this International Standard, the focus for organizations (3.21) is on the prevention of death and
serious injury (3.44) arising from road traffic crashes in the long-term and targeted improvements in the interim.
3.34
road traffic incident
occurrence arising from a failure of a component or external contributing factors of the road traffic system
(3.36)
Note 1 to entry: Incidents include but are not limited to road traffic crashes (3.33) and near-misses.
Note 2 to entry: Examples of components where failure can cause incidents includes road users (3.37), vehicles,
roads (3.30) or unforeseen external contributing factors such as lightning or animals.
3.35
road traffic safety
RTS
conditions and factors related to road traffic crashes (3.33) and other road traffic incidents (3.34) that have
an impact on, or have the potential to have an impact on death or serious injury of road users (3.37)
3.36
road traffic system
road (3.30), the vehicles, the emergency medical system and road users (3.37), and their interactions
3.37
road user
any person on the road (3.30)
3.38
RTS deficiency
appearance of conditions and factors related to the road traffic system (3.36) identified to cause road traffic
crashes (3.33) and road traffic incidents (3.33) that lead, or have the potential to lead, to death and serious
injuries of road users (3.37)
3.39
RTS corrective action
action to eliminate the cause of road traffic crashes (3.33)
3.40
RTS performance
measurable results of an organization’s (3.21) management of its contribution to RTS (3.35)
Note 1 to entry: In the context of RTS management systems, results can be measured against the organization’s
(3.21) RTS policy (3.24), RTS objectives (3.20), RTS targets (3.43) and other RTS performance requirements.
3.41
RTS performance factor
a measurable factor, element and criterion contributing to RTS (3.35) that the organization (3.21) can
influence and that allows the organization to determine impacts on RTS
Note 1 to entry: It allows an organization (3.21), including its contractors and sub-contractors, to determine changes
in RTS performance (3.23). It is a concrete and measurable element of the organization’s activity that will be used by the
organization to track performance over time.
3.42
RTS preventive action
action to reduce or eliminate the risk (3.29) of road traffic crashes (3.33)
3.43
RTS target
detailed performance (3.23) to be achieved, consistent with the policy (3.24) and RTS objectives (3.20),
that an organization (3.21) applies to itself or together with interested parties (3.16)
3.44
serious injury
injury with a long term health impact or non-minor harm caused to a person’s body or its functions arising from
a road traffic crash (3.33)
Note 1 to entry: In various countries, different definitions of serious injury are in use based on the duration of
hospitalization of an injured person. Seriousness can also be based on medical diagnosis or disablement as a
consequence of a road traffic crash. There may be other definitions in different countries.
6 © ISO 2012 – All rights reserved

3.45
top management
person or group of people who directs and controls an organization (3.21) at the highest level
Note 1 to entry: Top management has the power to delegate authority and provide resources within the organization.
Note 2 to entry: If the scope of the management system (3.16) covers only part of an organization then top
management refers to those who direct and control that part of the organization.
4 Context of the organization
4.1 Understanding of the organization and its context
The organization shall determine external and internal issues that are relevant to its purpose and that affect its
ability to achieve the intended outcome(s) of its RTS management system.
The organization shall:
 identify its role in the road traffic system;
 identify the processes, associated activities and functions of the organization that can have an impact on
RTS;
 determine the sequence and interaction of these processes, activities and functions.
4.2 Understanding the needs and expectations of interested parties
The organization shall determine:
 the interested parties that are relevant to the RTS management system;
 the requirements of these interested parties;
 the legal and other requirements related to RTS to which the organization subscribes.
4.3 Determining the scope of the RTS management system
The organization shall determine the boundaries and applicability of the RTS management system to establish
its scope.
When determining this scope, the organization shall in particular consider
 the external and internal issues referred to in 4.1,
 the requirements referred to in 4.2, and
 the planning requirements referred to in Clause 6.
The organization shall determine the intended outcome of its RTS management system which shall include
the reduction, and ultimately elimination, of the number of deaths and serious injuries in road traffic crashes
that it can influence.
The scope shall be available as documented information.
4.4 RTS management system
The organization shall establish, implement, maintain and continually improve an RTS management system,
including the processes needed and their interactions, in accordance with the requirements of this
International Standard.
5 Leadership
5.1 Leadership and commitment
Top management shall demonstrate leadership and commitment with respect to the RTS management
system by:
 ensuring that RTS policy and RTS objectives are established and are compatible with the strategic
direction of the organization;
 ensuring the integration of the RTS management system requirements into the organization’s business
processes;
 ensuring that the resources needed for the RTS management system are available;
 adopting the elimination of death and serious injury in road traffic crashes as the long-term RTS objective,
as well as decide on the RTS results to be achieved in the interim;
 working in partnership and collaboration with interested parties in developing a contribution to a safe road
traffic system to achieve the established RTS objective(s);
 ensuring that the organization adopts a process approach to achieve the desired RTS results to ensure
that there are transparent processes and appropriate involvement at all relevant levels of the
organization;
 prioritizing strategic actions and selecting specific courses of action, based on the best available
information to achieve the intended outcomes of the RTS management system;
 communicating the importance of effective RTS management and of conforming to the RTS management
system requirements;
 providing the resources to establish, implement, maintain and continually improve the RTS management
system;
 ensuring that the RTS management system achieves its intended outcomes by focusing on RTS results;
 ensuring that the importance of compliance with laws relevant to achieve the intended outcome of the
RTS management system is communicated to all relevant personnel within the organization;
 directing and promoting persons to contribute to the effectiveness of the RTS management system;
 continual improvement;
 supporting other relevant management roles to demonstrate leadership as it applies to their areas of
responsibility.
NOTE Reference to “business” in this International Standard is intended to be interpreted broadly to mean those
activities that are core to the purposes of the organization’s existence.
8 © ISO 2012 – All rights reserved

5.2 Policy
Top management shall establish an RTS policy that:
a) is appropriate to the purpose of the organization;
b) provides a framework for setting RTS objectives and RTS targets;
c) includes a commitment to satisfy applicable requirements;
d) includes a commitment to continual improvement of the RTS management system.
The policy shall:
 be available as documented information;
 be communicated within the organization;
 be available to interested parties, as appropriate.
5.3 Organizational roles, responsibilities and authorities
Top management shall ensure that the responsibilities and authorities for relevant roles are assigned and
communicated within the organization.
Top management shall assign the responsibility and authority for:
a) ensuring that the RTS management system conforms to the requirements of this International Standard;
b) reporting on the performance of the RTS management system to top management, including
recommendations for improvement.
6 Planning
6.1 General
The organization shall follow a process that reviews its current RTS performance, determines the risks and
opportunities, selects RTS performance factors to work on, analyses what it can achieve over time and sets
appropriate RTS objectives, RTS targets and plans to achieve them.
The review of current RTS performance shall take account of the context of the organization (see Clause 4)
and its leadership (see Clause 5), with particular reference to the processes, associated activities and
functions of the organization that can have an impact on RTS. Current RTS performance shall be quantified
where possible, and assessment made of likely future impacts in accordance with relevant RTS performance
factors.
6.2 Actions to address risks and opportunities
When planning for the RTS management system, the organization shall consider the issues referred to in 4.1
and the requirements referred to in 4.2 and determine the risks and opportunities that need to be addressed
to:
 ensure the RTS management system can achieve its intended outcome(s);
 prevent, or reduce, undesired effects;
 achieve continual improvement.
The organization shall plan
a) actions to address these risks and opportunities;
b) how to:
 integrate and implement these actions into its RTS management system processes;
 evaluate the effectiveness of these actions.
6.3 RTS performance factors
The organization shall identify for use RTS performance factors from the following list of risk exposure factors,
final safety outcome factors and intermediate safety outcome factors, depending on the context (see
Clause 4) of the organization and on the risks and opportunities it has identified.
a) Risk exposure factors:
 distance travelled and road traffic volume, including vehicle and road user type, whether influenced
or not influenced by the organization;
 volume of product and/or service provided by the organization.
b) Final safety outcome factors, e.g. the number of deaths and serious injuries.
c) Intermediate safety outcome factors: these safety outcome factors are related to the safe planning,
design and use of the road network and of the products and services within it, the conditions for entry and
exit of those products, services and users, as well as the recovery and rehabilitation of road traffic crash
victims:
 road design and safe speed, especially considering separation (on-coming traffic and vulnerable road
users), side areas and intersection design;
 use of appropriate roads, depending on vehicle type, user, type of cargo and equipment;
 use of personal safety equipment, especially considering seat belts, child restraints, bicycle helmets and
motorcycle helmets, and the means to see and be seen;
 using safe driving speed, also considering vehicle type, traffic and weather conditions;
 fitness of drivers, especially considering fatigue, distraction, alcohol and drugs;
 safe journey planning, including consideration of the need to travel, the amount and mode of travel and
choice of route, vehicle and driver;
 safety of vehicles, especially considering occupant protection, protection of other road users (vulnerable
as well as other vehicle occupants), road traffic crash avoidance and mitigation, roadworthiness, vehicle
load capacity and securing of loads in and on the vehicle;
 appropriate authorization to drive/ride the class of vehicles being driven/ridden;
 removal of unfit vehicles and drivers/riders from the road network;
 post-crash response and first aid, emergency preparedness and post crash recovery and rehabilitation.
The organization shall develop additional RTS performance factors when the above-mentioned RTS
performance factors have insufficient relevance. Additional RTS performance factors shall be developed by
investigating relevant road traffic incidents and identifying RTS deficiencies.
10 © ISO 2012 – All rights reserved

Based on the RTS performance factors, the organization shall specify elements and criteria in appropriate
detail to determine, monitor and measure RTS objectives and RTS targets. The organization shall document
this information and keep it up to date.
EXAMPLE Seat belt use represents both the element and the criterion in relation to the RTS performance factor “use
of personal safety equipment”. For the RTS performance factor “vehicle safety”, a consumer safety rating represents the
element and the rating level the criterion.
NOTE Guidance on the use of the RTS performance factors by different types of organizations is given in A.11.
6.4 RTS objectives and planning to achieve them
The organization shall establish RTS objectives at relevant functions and levels.
The RTS objectives shall:
 be consistent with the RTS policy;
 be measurable (if practicable);
 take into account applicable requirements;
 be monitored;
 be communicated;
 be updated as appropriate.
The organization shall retain documented information on the RTS objectives and the RTS targets.
When establishing and reviewing its RTS objectives and RTS targets, an organization shall take into account
its risks and opportunities in 6.2, its RTS performance factors in 6.3 and element and criteria in 6.3 as well as
give consideration to its management capacity. It shall also consider its technological options, its financial,
operational and business requirements, and the views of interested parties.
When planning how to achieve its RTS objectives and RTS targets, the organization shall determine:
 what will be done;
 what resources will be required;
 who will be responsible;
 when it will be completed;
 how the results will be evaluated.
The action plans shall be documented and reviewed as necessary.
NOTE 1 A.6.3 provides an example of an RTS target hierarchy.
NOTE 2 The type of measurement for any RTS objectives and RTS targets can be identified on the basis of the RTS
performance factors and the elements and criteria in 6.3 as well as organizational outputs.
7 Support
7.1 Coordination
The organization shall coordinate with relevant levels and functions of the organization (including the
involvement of employees, in general) and interested parties to realize the potential benefits from its actions
related to RTS. It shall ensure that there is appropriate internal and external consultation and coordination of
its activities designed to achieve the established RTS objective(s) and RTS targets.
7.2 Resources
The organization shall determine and provide the resources and allocation framework needed for
establishment, implementation, maintenance and continual improvement of the RTS management system to
achieve the established RTS objective(s) and RTS targets.
NOTE Resources include human resources and specialized skills, organizational infrastructure, technology and
financial resources.
7.3 Competence
The organization shall:
 determine the necessary competence of person(s) doing work under its control that affects its RTS
performance;
 ensure these persons are competent on the basis of appropriate education, training, or experience;
 where applicable, take actions to acquire the necessary competence, and evaluate the effectiveness of
the actions taken;
 retain appropriate documented information as evidence of competence.
NOTE Applicable actions can include, for example the provision of training to, the mentoring of, or the re-assignment
of current employed persons, or the hiring or contracting of competent persons.
7.4 Awareness
Persons doing work under the organization’s control, and who are affected by or affect RTS in their work, shall
be aware of:
 the RTS policy;
 their contribution to the effectiveness of the RTS management system, including the benefits of improved
RTS performance;
 the implications of not conforming with the RTS management system requirements;
 information and lessons learned concerning the major relevant road traffic incidents that are experienced
by the organization.
7.5 Communication
The organization shall determine the need for internal and external communications relevant to the RTS
management system, including:
 on what it will communicate;
12 © ISO 2012 – All rights reserved

 when to communicate;
 with whom to communicate.
The organization shall establish, implement and maintain a communication process considering the various
levels and functions of the organization and interested parties.
The organization shall support the continual improvement of RTS performance, by engaging with and
promoting among its internal and external interested parties, as appropriate, the need for a long-term focus on
RTS results and the means by which they can be achieved.
7.6 Documented information
7.6.1 General
The organization’s RTS management system shall include:
 documented information required by this International Standard;
 documented information determined by the organization as being necessary for the effectiveness of the
RTS management system.
NOTE The extent of documented information for an RTS management system can differ from one organization to
another due to:
 the size of organization and its type of activities, processes, products and services,
 the complexity of processes and their interactions, and
 the competence of persons.
7.6.2 Creating and updating
When creating and updating documented information, the organization shall ensure appropriate:
 identification and description (e.g. a title, date, author, or reference number);
 format (e.g. language, software version, graphics) and media (e.g. paper, electronic);
 review and approval for sustainability and adequacy.
7.6.3 Control of documented Information
Documented information required by the RTS management system and by this International Standard shall be
controlled to ensure:
 it is available and suitable for use, where and when it is needed;
 it is adequately protected (e,g. from loss of confidentiality, improper use, or loss of integrity).
For the control of documented information, the organization shall address the following activities, as
applicable:
 distribution, access, retrieval and use;
 storage and preservation, including preservation of legibility;
 control of changes (e.g. version control);
 retention and disposition.
Documented information of external origin determined by the organization to be necessary for the planning
and operation of the RTS management system shall be identified as appropriate, and controlled.
NOTE Access implies a decision regarding the permission to view the documented information only, or the
permission and authority to view and change the documented information, etc.
8 Operation
8.1 Operational planning and control
The organization shall determine, plan, implement and control the processes to meet requirements, and to
implement the actions determined in 6.2, to address the RTS performance factors identified in 6.3 and the
RTS objectives and RTS targets in 6.4, by:
 establishing criteria for the processes;
 implementing control of the processes in accordance with the criteria;
 keeping documented information to the extent necessary to have confidence that the processes have
been carried out as planned.
The organization shall control planned changes and review the consequences of unintended changes, taking
action to mitigate any adverse effects, as necessary.
The organization shall ensure that outsourced processes are controlled.
8.2 Emergency preparedness and response
The organization shall respond to actual death and serious injuries caused by road traffic crashes or by other
road traffic incidents in which the organization is involved and, where practicable, prevent or mitigate adverse
associated impacts on RTS.
The organization shall periodically review and, where necessary, revise its preparedness for actual death and
serious injuries caused by road traffic crashes or by other road traff
...

NORME ISO
INTERNATIONALE 39001
Première édition
2012-10-01
Systèmes de management de la
sécurité routière — Exigences et
recommandations de bonnes pratiques
Road traffic safety (RTS) management systems - Requirements with
guidance for use
Numéro de référence
©
ISO 2012
DOCUMENT PROTÉGÉ PAR COPYRIGHT
© ISO 2012, Publié en Suisse
Droits de reproduction réservés. Sauf indication contraire, aucune partie de cette publication ne peut être reproduite ni utilisée
sous quelque forme que ce soit et par aucun procédé, électronique ou mécanique, y compris la photocopie, l’affichage sur
l’internet ou sur un Intranet, sans autorisation écrite préalable. Les demandes d’autorisation peuvent être adressées à l’ISO à
l’adresse ci-après ou au comité membre de l’ISO dans le pays du demandeur.
ISO copyright office
Ch. de Blandonnet 8 • CP 401
CH-1214 Vernier, Geneva, Switzerland
Tel. [phone]
Fax [phone]
[e-mail]
www.iso.org
ii © ISO 2012 – Tous droits réservés

Sommaire Page
Avant-propos .iv
Introduction .v
1 Domaine d’application . 1
2 Références normatives . 1
3 Termes et définitions . 1
4 Contexte de l’organisme . 7
4.1 Compréhension de l’organisme et de son contexte . 7
4.2 Compréhension des besoins et attentes des parties intéressées . 7
4.3 Détermination du domaine d’application du système de management de la SR . 7
4.4 Système de management de la SR . 8
5 Leadership . 8
5.1 Leadership et engagement. 8
5.2 Politique . 9
5.3 Rôles, responsabilités et autorités au sein de l’organisme . 9
6 Planification . 9
6.1 Généralités . 9
6.2 Actions à mettre en œuvre face aux risques et opportunités .10
6.3 Facteurs de performance de SR .10
6.4 Objectifs de SR et planification des actions pour les atteindre .11
7 Support .12
7.1 Coordination .12
7.2 Ressources .12
7.3 Compétences .12
7.4 Sensibilisation .12
7.5 Communication .13
7.6 Informations documentées .13
7.6.1 Généralités .13
7.6.2 Création et mise à jour des informations documentées .13
7.6.3 Maîtrise des informations documentées .13
8 Réalisation des activités opérationnelles .14
8.1 Planification et maîtrise opérationnelles .14
8.2 Anticipation et gestion des situations d’urgence .14
9 Évaluation des performances .15
9.1 Surveillance, mesure, analyse et évaluation .15
9.2 Analyse des accidents de la route et des autres incidents de la circulation routière .15
9.3 Audit interne .15
9.4 Revue de direction .16
10 Amélioration .16
10.1 Non-conformité et actions correctives .16
10.2 Amélioration continue .17
Annexe A (informative) Guide pour l’utilisation de la présente Norme internationale .18
Annexe B (informative) Travaux internationaux concernant les cadres de management de
la sécurité routière .30
Annexe C (informative) Correspondance entre l’ISO 39001:2012, ISO 9001:2008 et
ISO 14001:2004 .35
Bibliographie .39
Avant-propos
L’ISO (Organisation internationale de normalisation) est une fédération mondiale d’organismes
nationaux de normalisation (comités membres de l’ISO). L’élaboration des Normes internationales est
en général confiée aux comités techniques de l’ISO. Chaque comité membre intéressé par une étude
a le droit de faire partie du comité technique créé à cet effet. Les organisations internationales,
gouvernementales et non gouvernementales, en liaison avec l’ISO participent également aux travaux.
L’ISO collabore étroitement avec la Commission électrotechnique internationale (IEC) en ce qui
concerne la normalisation électrotechnique.
Les procédures utilisées pour élaborer le présent document et celles destinées à sa mise à jour sont
décrites dans les Directives ISO/IEC, Partie 1. Il convient, en particulier de prendre note des différents
critères d’approbation requis pour les différents types de documents ISO. Le présent document a été
rédigé conformément aux règles de rédaction données dans les Directives ISO/IEC, Partie 2 (voir www.
iso.org/directives).
L’attention est appelée sur le fait que certains des éléments du présent document peuvent faire l’objet de
droits de propriété intellectuelle ou de droits analogues. L’ISO ne saurait être tenue pour responsable
de ne pas avoir identifié de tels droits de propriété et averti de leur existence. Les détails concernant
les références aux droits de propriété intellectuelle ou autres droits analogues identifiés lors de
l’élaboration du document sont indiqués dans l’Introduction et/ou dans la liste des déclarations de
brevets reçues par l’ISO (voir www.iso.org/brevets).
Les appellations commerciales éventuellement mentionnées dans le présent document sont données
pour information, par souci de commodité, à l’intention des utilisateurs et ne sauraient constituer
un engagement.
Pour une explication de la signification des termes et expressions spécifiques de l’ISO liés à
l’évaluation de la conformité, ou pour toute information au sujet de l’adhésion de l’ISO aux principes
de l’OMC concernant les obstacles techniques au commerce (OTC), voir le lien suivant: Avant-propos —
Informations supplémentaires.
L’ISO 39001 a été élaborée par le comité technique ISO/TC 241, Systèmes de management de la
sécurité routière.
À des fins de recherche sur les normes de management de la sécurité routière, les utilisateurs
sont encouragés à donner leur avis sur la présente Norme ISO 39001:2012 et à indiquer leurs
priorités concernant les modifications à apporter aux éditions futures du présent document.
Cliquer sur le lien ci-dessous pour participer à l’étude en ligne.
http://www.surveymonkey.com/s/39001
iv © ISO 2012 – Tous droits réservés

Introduction
La sécurité routière (SR) est une préoccupation mondiale. Selon les estimations, environ 1,3 millions
de personnes sont tuées et entre 20 millions et 50 millions sont blessées sur les routes, dans le monde
[10]
entier, et ces chiffres sont en augmentation . Les impacts socio-économiques et sanitaires sont
considérables.
La présente Norme internationale fournit un outil pour aider les organismes à réduire, et à terme,
éliminer l’incidence et le risque de décès et de blessure grave liés aux accidents de la route. Cette
démarche peut se traduire par un meilleur rapport coût/efficacité dans l’utilisation du système de
circulation routière.
La présente Norme internationale identifie les éléments des bonnes pratiques de management de la SR
qui vont permettre à l’organisme d’obtenir les résultats souhaités en matière de SR.
La présente Norme internationale est applicable aux organismes publics et privés qui interagissent
avec le système de circulation routière. Elle peut être utilisée aussi bien par l’organisme en interne
que par des parties externes, y compris des organismes de certification, pour évaluer sa capacité à
satisfaire les exigences.
Les expériences dans le monde ont démontré qu’une réduction conséquente des décès et des blessures
graves peut être réalisée grâce à l’adoption d’une approche holistique pour un système sûr de SR. Cela
implique une prise en compte claire et sans équivoque des résultats de SR et des actions basées sur des
[9][11][12]
données pertinentes, appuyées par une capacité de management organisationnelle appropriée .
Le gouvernement ne peut pas réaliser ces baisses tout seul. Les organismes de tout type et de toutes
tailles, ainsi que chaque usager de la route, ont tous un rôle à jouer. En adoptant la présente Norme
internationale, il convient que les organismes soient capables d’atteindre
— des résultats de SR supérieurs à ceux qui peuvent être réalisés par la conformité aux lois et aux
règlementations, ainsi que
— leurs propres objectifs, et, en même temps contribuer à la réalisation des objectifs sociétaux.
Le système de management spécifié dans la présente Norme internationale permet à l’organisme de se
concentrer sur ses objectifs de SR et cibles de SR, et oriente la planification des activités nécessaires à
la réalisation de ces buts, en utilisant une approche pour un système sûr de SR. L’Annexe B décrit les
catégories de résultats de SR, l’approche pour un système sûr et un cadre pour la gestion des bonnes
pratiques de SR. Elle montre comment elles peuvent être alignées avec la présente Norme internationale.
L’Annexe A fournit quelques orientations sur la mise en œuvre de la présente Norme internationale.
Le système de management de la SR peut être intégré dans, ou rendu compatible avec d’autres systèmes
de management (voir également l’Annexe C) et les processus au sein de l’organisme.
La présente Norme internationale encourage l’utilisation d’une approche de processus itérative
(planifier, faire, vérifier, agir) qui orientera l’organisme vers la réalisation des résultats de SR.
NORME INTERNATIONALE ISO 39001:2012(F)
Systèmes de management de la sécurité routière —
Exigences et recommandations de bonnes pratiques
1 Domaine d’application
La présente Norme internationale spécifie les exigences pour un système de management de la sécurité
routière (SR) afin de permettre à un organisme qui interagit avec le système de circulation routière
de réduire le nombre de décès et de blessures graves liés aux accidents de la route sur lesquels il peut
avoir une influence. Les exigences dans la présente Norme internationale comprennent l’élaboration et
la mise en œuvre d’une politique de SR appropriée, l’élaboration d’objectifs de SR et de plans d’action,
qui prennent en compte les exigences légales et autres exigences auxquelles l’organisme a souscrit, et
les informations sur les éléments et les critères relatifs à la SR que l’organisme identifie comme étant
ceux qu’il peut contrôler et ceux qu’il peut influencer.
La présente Norme internationale s’applique à tout organisme, quels que soient son type, sa taille et le
produit ou service fourni, qui souhaite
a) améliorer la performance de SR,
b) établir, mettre en œuvre, tenir à jour et améliorer un système de management de la SR,
c) s’assurer de sa conformité avec sa politique de SR établie, et
d) démontrer la conformité à la présente Norme internationale.
La présente Norme internationale est destinée à la gestion de la SR. Elle n’est pas destinée à spécifier
les exigences techniques et les exigences de qualité des produits et services de transport (par exemple
les routes, les panneaux/feux de circulation, les automobiles, les tramways, les services de transport de
fret et de passagers, les services de secours et les services d’urgence).
La présente Norme internationale ne vise ni l’uniformité des structures des systèmes de management
de la SR ni l’uniformité de la documentation.
La SR est une responsabilité partagée. La présente Norme internationale n’est pas destinée à dégager
les usagers de la route de leur obligation de respecter la loi et d’agir de manière responsable. Elle peut
aider l’organisme dans ses efforts pour encourager les usagers de la route à respecter la loi.
Toutes les exigences de la présente Norme internationale sont génériques.
Lorsqu’une exigence de la présente Norme internationale ne peut être appliquée en raison de la nature
de l’organisme et de ses produits ou services, il peut être envisagé de l’exclure, à condition que cette
exclusion et le motif de l’exclusion soient documentés.
Lorsque des exclusions sont faites, les déclarations de conformité à la présente Norme internationale
ne sont acceptables que si ces exclusions n’affectent pas la capacité de l’organisme à établir, mettre en
œuvre, tenir à jour et améliorer un système de management de la SR avec succès.
2 Références normatives
Il n’existe pas de références normatives.
3 Termes et définitions
Pour les besoins du présent document, les termes et définitions suivants s’appliquent.
3.1
audit
processus (3.27) méthodique, indépendant et documenté, permettant d’obtenir des preuves d’audit
(3.4) et de les évaluer de manière objective pour déterminer dans quelle mesure les critères d’audit
(3.3) sont satisfaits
Note 1 à l’article: Un audit peut être interne (de première partie) ou externe (de seconde ou tierce partie), et il
peut être combiné (s’il associe deux disciplines ou plus).
Note 2 à l’article: Les termes «preuves d’audit» et «critères d’audit» sont définis dans l’ISO 19011.
3.2
auditeur
personne avec des attributs personnels et des compétences (3.7) démontrées pour la conduite d’un audit
(3.1)
Note 1 à l’article: Les attributs personnels pertinents pour un auditeur sont décrits dans l’ISO 19011.
3.3
critères d’audit
ensemble des politiques, modes opératoires ou exigences servant de référence dans la comparaison
avec les preuves d’audit (3.4)
3.4
preuves d’audit
enregistrements, énoncés de faits ou autres informations qui sont pertinents pour les critères d’audit
(3.3) et vérifiables
3.5
meilleures informations accessibles
informations accessibles à l’organisme qui prennent en compte toutes les limitations connues des
données ou des modèles utilisés, ou la possibilité de divergence entre les experts
Note 1 à l’article: Elles comprennent les sources, telles que les preuves, la recherche scientifique sur la sécurité,
l’expérience, le retour d’informations, l’observation, les prévisions et les avis d’experts.
Note 2 à l’article: La disponibilité dépend des ressources de l’organisme.
3.6
engagement
niveau de travail et d’implication accordé à un système de management (3.16)
3.7
compétence
aptitude à mettre en pratique des connaissances et des savoir-faire pour obtenir les résultats escomptés
3.8
conformité
satisfaction d’une exigence (3.28)
3.9
amélioration continue
activité récurrente menée pour améliorer les performances (3.23)
3.10
correction
action visant à éliminer une non-conformité (3.19) détectée
3.11
action corrective
action visant à éliminer la cause d’une non-conformité (3.19) et à éviter qu’elle ne réapparaisse
2 © ISO 2012 – Tous droits réservés

3.12
décès
perte d’une vie humaine en tant que conséquence directe d’un accident de la route (3.33)
Note 1 à l’article: Il existe une définition internationale du décès par accident de la route. Cette définition,
largement acceptée, indique qu’il s’agit d’une ou des personnes tuées ou qui meurent dans les 30 jours des suites
directes d’un accident de la route, en excluant le suicide. Il peut y avoir d’autres définitions selon le pays.
3.13
information documentée
information devant être maîtrisée et tenue à jour par un organisme (3.21) ainsi que le support sur
lequel elle figure
Note 1 à l’article: Les informations documentées peuvent se présenter sous n’importe quel format et sur tous
supports et peuvent provenir de toute source.
Note 2 à l’article: Les informations documentées peuvent se rapporter:
— au système de management (3.16), y compris les processus (3.27);
— aux informations créées en vue du fonctionnement de l’organisme (documentation);
— aux preuves des résultats obtenus (enregistrements).
3.14
efficacité
niveau de réalisation des activités planifiées et d’obtention des résultats escomptés
3.15
partie intéressée
personne ou organisme (3.21) qui peut soit influer sur une décision ou une activité, soit être influencée
ou s’estimer influencée par une décision ou une activité
Note 1 à l’article: Les parties intéressées peuvent comprendre mais ne sont pas limitées aux employés,
contractants, fournisseurs, clients et autres tierces parties concernées.
3.16
système de management
ensemble d’éléments corrélés ou en interaction d’un organisme (3.21), utilisés pour établir des politiques
(3.24), des objectifs (3.20) et des processus (3.27) de façon à atteindre ces objectifs
Note 1 à l’article: Un système de management peut traiter d’un seul ou de plusieurs domaines.
Note 2 à l’article: Les éléments du système comprennent la structure, les rôles et responsabilités, la planification
et le fonctionnement de l’organisme.
Note 3 à l’article: Le domaine d’application d’un système de management peut comprendre l’ensemble de
l’organisme, des fonctions ou des sections spécifiques et identifiées de l’organisme, ou une ou plusieurs fonctions
dans un groupe d’organismes.
3.17
mesure
processus (3.27) visant à déterminer une valeur
3.18
surveillance
détermination de l’état d’un système, d’un processus (3.27) ou d’une activité
Note 1 à l’article: Pour déterminer cet état, il peut être nécessaire de vérifier, de superviser ou d’observer d’un
point de vue critique.
3.19
non-conformité
non-satisfaction d’une exigence (3.28)
3.20
objectif
résultat à atteindre
Note 1 à l’article: Un objectif peut être stratégique, tactique ou opérationnel.
Note 2 à l’article: Les objectifs peuvent se rapporter à différents domaines (tels que finance, santé, sécurité,
et environnement) et peuvent s’appliquer à divers niveaux [au niveau stratégique, à un niveau concernant
l’organisme dans son ensemble ou afférant à un projet, un produit ou un processus (3.27)], par exemple].
Note 3 à l’article: Un objectif peut être exprimé de différentes manières, par exemple par un résultat escompté,
un besoin, un critère opérationnel, en tant qu’objectif de SR ou par l’utilisation d’autres termes ayant la même
signification (par exemple finalité, but ou cible).
Note 4 à l’article: Dans le contexte des systèmes de management SR, les objectifs de SR sont fixés par l’organisme,
en cohérence avec sa politique de SR, en vue d’obtenir des résultats spécifiques.
3.21
organisme
personne ou groupe de personnes ayant un rôle avec les responsabilités, l’autorité et les relations lui
permettant d’atteindre ses objectifs (3.20)
Note 1 à l’article: Le concept d’organisme englobe sans s’y limiter, les travailleurs indépendants, les compagnies,
les sociétés, les firmes, les entreprises, les administrations, les partenariats, les organisations caritatives ou les
institutions, ou bien une partie ou une combinaison des entités précédentes, à responsabilité limitée ou ayant un
autre statut, de droit public ou privé.
3.22
externaliser
passer un accord selon lequel un organisme (3.21) externe assure une partie de la fonction ou met en
œuvre une partie du processus (3.27) d’un organisme
Note 1 à l’article: L’organisme externe n’est pas inclus dans le domaine d’application du système de management
(3.16), contrairement à la fonction ou au processus externalisé qui en font partie intégrante.
3.23
performance
résultat mesurable
Note 1 à l’article: Les performances peuvent être liées à des résultats quantitatifs ou qualitatifs.
Note 2 à l’article: Les performances peuvent concerner le management d’activités, de processus (3.27), de produits
(y compris de services), de systèmes ou d’organismes (3.21).
3.24
politique
intentions et orientations d’un organisme (3.21), telles qu’elles sont officiellement formulées par sa
direction (3.45)
Note 1 à l’article: La politique de SR fournit un cadre pour l’action et pour l’établissement des objectifs (3.20) de
SR et des cibles de SR (3.43)
3.25
action préventive
action visant à éliminer la cause d’une non-conformité (3.19) potentielle
3.26
procédure
manière spécifiée d’effectuer une activité ou un processus (3.27)
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3.27
processus
ensemble d’activités corrélées ou en interaction qui transforme des éléments d’entrée en éléments de
sortie
3.28
exigence
besoin ou attente formulé, généralement implicite ou obligatoire
Note 1 à l’article: «Généralement implicite» signifie qu’il est habituel ou courant, pour l’organisme et les parties
intéressées, que le besoin ou l’attente en question soit implicite.
Note 2 à l’article: Une exigence spécifiée est une exigence formulée, par exemple une information documentée.
3.29
risque
effet de l’incertitude
Note 1 à l’article: Un effet est un écart, positif ou négatif, par rapport à une attente.
Note 2 à l’article: L’incertitude est l’état, même partiel, de manque d’information qui entrave la compréhension ou
la connaissance d’un événement, de ses conséquences ou de sa vraisemblance.
Note 3 à l’article: Un risque est souvent caractérisé par référence à des événements potentiels (tels que définis
dans le Guide ISO 73:2009, 3.5.1.3) et des conséquences également potentielles (telles que définies dans le
Guide ISO 73:2009, 3.6.1.3) ou par référence à une combinaison des deux. Dans la présente Norme internationale,
le risque associé à la SR fait référence aux accidents (événements) et au décès et aux blessures graves
(conséquences).
Note 4 à l’article: Un risque est souvent exprimé en termes de combinaison des conséquences d’un événement (y
compris des changements de circonstances) et de la vraisemblance de son occurrence (telle que définie dans le
Guide ISO 73:2009, 3.6.1.1).
3.30
route
surface que les véhicules et les personnes empruntent pour voyager, y compris la zone adjacente
Note 1 à l’article: Les voies ferrées sont incluses dans le cas de passages à niveau de la voie ferrée ou de tramways
en fonctionnement sur les routes.
3.31
réseau routier
système de routes (3.30) dans une zone donnée
3.32
circulation routière
usage motorisé ou non-motorisé de la route (3.30)
3.33
accident de la route
collision ou autre impact sur une route (3.30) causant le décès (3.12), n’importe quelle autre
blessure ou dommage
Note 1 à l’article: Dans la présente Norme internationale, les organismes (3.21) se concentrent sur la prévention
de la mort et des blessures graves (3.44) qui surviennent lors des accidents de route, dans les améliorations à long
terme et les améliorations ciblées intermédiaires.
3.34
incident de circulation routière
occurrence provenant de la défaillance d’un élément ou de facteurs de contribution externes d’un
système de la circulation routière (3.36)
Note 1 à l’article: Les incidents comprennent mais ne se limitent pas aux accidents de la route (3.33) et aux
accidents évités de justesse.
Note 2 à l’article: Les exemples d’éléments dans lesquels une défaillance peut provoquer des incidents
comprennent les usagers de la route (3.37), les véhicules, les routes (3.30) ou les facteurs de contribution externes
non-prévisibles, tels que l’éclair ou les animaux.
3.35
sécurité routière
SR
conditions et facteurs associés aux accidents de la route (3.33) et autre incidents de la circulation routière
(3.34) qui ont un impact sur, ou peuvent avoir un impact sur la mort ou les blessures graves des usagers
de la route (3.37)
3.36
système de circulation routière
la route (3.30), les véhicules, le système médical des urgences et les usagers de la route (3.37) et
leurs interactions
3.37
usager de la route
toute personne qui se trouve sur la route (3.30)
3.38
défaut de SR
apparition des conditions et facteurs associés au système de circulation routière (3.36) identifiés comme
étant la cause des accidents de la route (3.33) et incidents de la circulation routière (3.33) qui mènent ou
peuvent mener à la mort et à des blessures graves des usagers de la route (3.37)
3.39
action corrective de SR
action d’éliminer la cause des accidents de la route (3.33)
3.40
performance de SR
résultats mesurables du management d’un organisme (3.21) pour sa contribution à la SR (3.35)
Note 1 à l’article: Dans le contexte des systèmes de management de la SR, les résultats peuvent être mesurés par
rapport à la politique (3.24) de SR de l’organisme (3.21), aux objectifs (3.20) de SR, aux cibles de SR (3.43) et aux
autres exigences de performance de SR.
3.41
facteur de performance de SR
un facteur mesurable, élément et critère de contribution de SR (3.35) que l’organisme (3.21) peut
influencer et qui permet à l’organisme de déterminer les impacts de SR
Note 1 à l’article: Il permet à un organisme (3.21), y compris ses contractants et sous-contractants, de déterminer
les changements de la performance (3.23) de SR. Il s’agit d’un élément concret et mesurable de l’activité de
l’organisme qui sera utilisé par l’organisme pour tracer la performance au fil du temps.
3.42
action préventive de SR
action de réduire ou d’éliminer le risque (3.29) des accidents de la route (3.33)
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3.43
cible de SR
performance (3.25) détaillée à réaliser, compatible avec la politique (3.24) et les objectifs (3.20) de SR,
qu’un organisme (3.21) s’applique à lui-même ou avec les parties intéressées (3.16)
3.44
blessure grave
blessure avec un impact à long terme sur la santé ou préjudice non-mineur causés au corps d’une
personne ou ses fonctions résultant d’un accident de la route (3.33)
Note 1 à l’article: Dans plusieurs pays, différentes définitions de blessures graves sont utilisées basées sur la
durée de l’hospitalisation d’une personne blessée. La gravité peut également se baser sur le diagnostic médical ou
l’invalidité comme conséquence d’un accident de la route. Il peut exister d’autres définitions selon le différents pays.
3.45
direction
personne ou groupe de personnes qui oriente et dirige un organisme (3.21) au plus haut niveau
Note 1 à l’article: La direction a le pouvoir de déléguer son autorité et de fournir des ressources au sein de l’organisme.
Note 2 à l’article: Si le domaine d’application du système de management (3.16) ne couvre qu’une partie de
l’organisme, alors la direction s’adresse à ceux qui orientent et dirigent cette partie de l’organisme.
4 Contexte de l’organisme
4.1 Compréhension de l’organisme et de son contexte
L’organisme doit déterminer les enjeux externes et internes pertinents par rapport à sa finalité, et qui
influent sur sa capacité à atteindre le ou les résultats attendus de son système de management de la SR.
L’organisme doit:
— identifier son rôle dans le système de circulation routière;
— identifier les processus, les activités et les fonctions associés de l’organisme qui peuvent avoir un
impact sur la SR;
— déterminer la séquence et l’interaction de ces processus, activités et fonctions.
4.2 Compréhension des besoins et attentes des parties intéressées
L’organisme doit déterminer:
— les parties intéressées qui sont pertinentes dans le cadre du système de management de la SR;
— les exigences de ces parties intéressées;
— les exigences légales et les autres exigences liées à la SR auxquelles l’organisme a souscrit.
4.3 Détermination du domaine d’application du système de management de la SR
L’organisme doit déterminer les limites et l’applicabilité du système de management de la SR afin
d’établir son domaine d’application.
Lorsque l’organisme établit ce domaine d’application, il doit prendre en considération, particulièrement:
— les enjeux externes et internes auxquels il est fait référence en 4.1;
— les exigences auxquelles il est fait référence en 4.2; et
— les exigences de la planification à laquelle il est fait référence dans l’Article 6.
L’organisme doit déterminer le résultat escompté de son système de management de la SR qui doit
comprendre la réduction et à terme, l’élimination du nombre des morts et des blessures graves dans les
accidents de la route qu’il peut influencer.
Le domaine d’application doit être disponible sous la forme d’une information documentée.
4.4 Système de management de la SR
L’organisme doit établir, mettre en œuvre, tenir à jour et améliorer en continu un système de
management de la SR, y compris les processus nécessaires et leurs interactions, en accord avec les
exigences de la présente Norme internationale.
5 Leadership
5.1 Leadership et engagement
La direction doit démontrer son leadership et engagement vis-à-vis du système de management de la SR
en:
— s’assurant que la politique et les objectifs sont établis pour le système de management de la SR et
qu’ils sont compatibles avec l’orientation stratégique de l’organisme;
— s’assurant que les exigences liées au système de management de la SR sont intégrées aux processus
métiers de l’organisme;
— s’assurant que les ressources requises pour le système de management de la SR sont disponibles;
— adoptant l’élimination du nombre de morts et de blessures graves dans les accidents de la route comme
l’objectif à long terme de SR, ainsi que de déterminer les résultats de SR à atteindre, en attendant;
— travaillant en partenariat et en collaboration avec les parties intéressées pour le développement et la
contribution à un système sûr de circulation routière pour atteindre le ou les objectifs de SR établis;
— s’assurant que l’organisme adopte une approche du processus pour la réalisation des résultats de SR
désirés pour s’assurer qu’il existe des processus transparents, ainsi qu’une implication appropriée à
tous les niveaux pertinents de l’organisme;
— accordant la priorité aux actions stratégiques et en sélectionnant le plan d’actions basé sur les
meilleures informations disponibles pour la réalisation des résultats escomptés du système de
management de la SR;
— communiquant sur l’importance de disposer d’un système de management de la SR efficace et de se
conformer aux exigences liées à ce système;
— fournissant les ressources pour établir, mettre en œuvre, tenir à jour et améliorer de façon continue
le système de management de la SR;
— veillant à ce que le système de management de la SR atteigne le ou les résultats attendus, en se
concentrant sur les résultats de la SR;
— s’assurant que l’importance de la conformité aux lois concernées pour l’atteinte du résultat
escompté du système de management de la SR soit communiquée à tout le personnel concerné au
sein de l’organisme;
— orientant et soutenant les personnes pour qu’elles contribuent à l’efficacité du système de
management de la SR;
— promouvant l’amélioration continue;
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— soutenant les autres rôles managériaux pertinents afin de démontrer leurs responsabilités dans
leurs domaines respectifs.
NOTE Dans la présente Norme internationale, le terme «métier» est destiné à être interprété au sens large,
c’est-à-dire comme se référant aux activités liées à la finalité de l’organisme.
5.2 Politique
La direction doit établir une politique de SR qui:
a) est adaptée à la finalité de l’organisme;
b) fournit un cadre pour l’établissement des objectifs et des cibles de SR;
c) comprend un engagement de conformité aux exigences applicables;
d) inclut l’engagement pour l’amélioration continue du système de management SR.
La politique doit:
— être présentée sous la forme d’une information documentée;
— être communiquée au sein de l’organisme;
— être disponible vis-à-vis des parties intéressées, le cas échéant.
5.3 Rôles, responsabilités et autorités au sein de l’organisme
La direction doit s’assurer que les responsabilités et autorités des rôles pertinents sont attribuées et
communiquées au sein de l’organisme.
La direction doit attribuer la responsabilité et l’autorité pour:
a) s’assurer que le système de management de la SR est conforme aux exigences de la présente Norme
internationale;
b) rendre compte de la performance du système de management de la SR à la direction, y compris des
recommandations pour son amélioration.
6 Planification
6.1 Généralités
L’organisme doit suivre un processus qui passe en revue la performance actuelle de SR, détermine les
risques et les opportunités, sélectionne les facteurs de performance de SR pour travailler dessus. Il
analyse ce qu’il peut réaliser au fil du temps et établit des objectifs appropriés, ainsi que les cibles et les
plans de SR pour les atteindre.
La revue de la performance actuelle de SR doit prendre en compte le contexte de l’organisme (voir
l’Article 4) et son leadership (voir l’Article 5), avec la référence particulière aux processus, aux activités
et aux fonctions associées de l’organisme qui peuvent avoir un impact sur le SR. La performance actuelle
de SR doit être quantifiée là où c’est possible. Une évaluation des impacts futurs probables doit être
faite en fonction des facteurs de performance pertinents de SR.
6.2 Actions à mettre en œuvre face aux risques et opportunités
Dans le cadre de la planification de son système de management de la SR, l’organisme doit tenir
compte des enjeux mentionnés en 4.1 et des exigences mentionnées en 4.2 et déterminer les risques et
opportunités qu’il est nécessaire de prendre en compte pour:
— assurer que le système de management de la SR peut atteindre le ou les résultats escomptés;
— prévenir ou réduire les effets indésirables;
— s’inscrire dans une dynamique d’amélioration continue.
L’organisme doit planifier
a) les actions à mettre en œuvre face aux risques et opportunités;
b) la manière:
— d’intégrer et de mettre en œuvre ces actions au sein des processus du système de management
de la SR;
— d’évaluer l’efficacité de ces actions.
6.3 Facteurs de performance de SR
L’organisme doit identifier les facteurs de performance de SR à utiliser, à partir de la liste suivante
des facteurs d’exposition aux risques, les facteurs des résultats finaux de sécurité et les facteurs des
résultats provisoires de sécurité, selon le contexte (voir l’Article 4) de l’organisme et des risques et
opportunités qu’il a identifiés.
a) Facteurs d’exposition aux risques:
— distance parcourue et volume de la circulation routière, y compris le type de véhicule et d’usager
de la route, qu’ils soient influencés ou non par l’organisme;
— volume du produit et/ou service fourni par l’organisme.
b) Facteurs des résultats finaux de sécurité, par exemple, le nombre de morts et de blessures graves.
c) Facteurs des résultats intermédiaires de sécurité: ces facteurs de résultats de sécurité sont liés
à la planification de sécurité, à la conception et à l’utilisation du réseau routier et des produits et
services qui y sont utilisés, aux conditions d’entrée et de sortie de ces produits, services et des
utilisateurs, ainsi qu’au rétablissement et à la réadaptation des victimes d’accidents de la route:
— conception des routes et vitesse de sécurité, particulièrement en considérant la séparation
(trafic entrant et usagers de la route vulnérables), la conception des aires latérales et des
intersections;
— utilisation des routes appropriées, selon le type de véhicule, l’usager, le type de fret et
l’équipement;
— utilisation des équipements personnels de sécurité, particulièrement pour ce qui concerne
les ceintures de sécurité, les dispositifs de retenue des enfants, les casques de cycliste et les
casques de motocycliste et les dispositifs pour voir et être vu;
— application de la vitesse de conduite de sécurité, également en considérant le type de véhicule,
les conditions de trafic et les conditions météorologiques;
— santé/aptitude physique des conducteurs, particulièrement en tenant compte de la fatigue, de la
distraction, de l’alcool et des drogues;
— planification du déplacement en sécurité, incluant la considération de la nécessité de voyager, la
distance et le mode de voyage et le choix de l’itinéraire, du véhicule et du conducteur;
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— sécurité des véhicules, particulièrement en prenant en considération la protection de l’occupant
et la protection des autres usagers de la route (les personnes vulnérables et les autres occupants
du véhicule), prévention et atténuation des accidents de la route, contrôle technique, capacité de
charge du véhicule et sécurisation des charges dans et sur le véhicule;
— autorisation appropriée pour la conduite de la classe de véhicules conduits;
— retrait des véhicules inappropriés et des conducteurs inaptes du réseau routier;
— réponse post-accident et premiers secours, anticipation et gestion des situations d’urgence,
récupération et réadaptation post-accident.
Lorsque les facteurs de performance de SR mentionnés ci-dessus ont une pertinence insuffisante,
l’organisme doit alors développer des facteurs supplémentaires de performance de SR. Des facteurs
de performance de SR additionnels doivent être ainsi développés en recherchant les incidents de la
circulation routière pertinents et en identifiant les défauts de SR.
L’organisme doit spécifier les éléments et les critères détaillés de façon appropriée sur la base des
facteurs de performance de SR, afin de déterminer, surveiller et mesurer les objectifs et les cibles de SR.
L’organisme doit documenter ces informations et les tenir à jour.
EXEMPLE L’utilisation de la ceinture de sécurité représente à la fois l’élément et le critère lié au facteur de
performance de SR «utilisation des équipements personnels de sécurité». Pour le facteur de performance de SR
«sécurité du véhicule», une évaluation de la sécurité de l’usager représente l’élément et le niveau de l’évaluation
représente le critère.
NOTE Les lignes directrices pour l’utilisation des facteurs de performance de SR par différents types
d’organismes sont données en A.11.
6.4 Objectifs de SR et planification des actions pour les atteindre
L’organisme doit établir des objectifs de SR, aux fonctions et niveaux concernés.
Les objectifs de SR doivent:
— être en cohérence avec la politique de SR;
— être mesurables (si réalisable);
— prendre en compte les exigences applicables;
— être surveillés;
— être communiqués;
— être mis à jour en tant que de besoin.
L’organisme doit conserver des informations documentées sur les objectifs et les cibles de SR.
Lors de l’établissement et de la révision de ses objectifs e
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