ISO 39001:2012
(Main)Road traffic safety (RTS) management systems — Requirements with guidance for use
Road traffic safety (RTS) management systems — Requirements with guidance for use
ISO 39001:2012 specifies requirements for a road traffic safety (RTS) management system to enable an organization that interacts with the road traffic system to reduce death and serious injuries related to road traffic crashes which it can influence. The requirements in ISO 39001:2012 include development and implementation of an appropriate RTS policy, development of RTS objectives and action plans, which take into account legal and other requirements to which the organization subscribes, and information about elements and criteria related to RTS that the organization identifies as those which it can control and those which it can influence.
Systèmes de management de la sécurité routière — Exigences et recommandations de bonnes pratiques
L'ISO 39001:2012 spécifie les exigences pour un système de management de la sécurité routière (SR) afin de permettre à un organisme qui interagit avec le système de circulation routière de réduire le nombre de décès et de blessures graves liés aux accidents de la route sur lesquels il peut avoir une influence. Les exigences dans la présente Norme internationale comprennent l'élaboration et la mise en ?uvre d'une politique de SR appropriée, l'élaboration d'objectifs de SR et de plans d'action, qui prennent en compte les exigences légales et autres exigences auxquelles l'organisme a souscrit, et les informations sur les éléments et les critères relatifs à la SR que l'organisme identifie comme étant ceux qu'il peut contrôler et ceux qu'il peut influencer.
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INTERNATIONAL ISO
STANDARD 39001
First edition
2012-10-01
Road traffic safety (RTS) management
systems — Requirements with guidance
for use
Systèmes de management de la sécurité routière — Exigences et
recommandations de bonnes pratiques
Reference number
ISO 39001:2012(E)
©
ISO 2012
---------------------- Page: 1 ----------------------
ISO 39001:2012(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2012
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means,
electronic or mechanical, including photocopying and microfilm, without permission in writing from either ISO at the address below or
ISO's member body in the country of the requester.
ISO copyright office
Case postale 56 CH-1211 Geneva 20
Tel. + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail copyright@iso.org
Web www.iso.org
Published in Switzerland
ii © ISO 2012 – All rights reserved
---------------------- Page: 2 ----------------------
ISO 39001:2012(E)
Contents Page
Foreword . iv
Introduction . v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 2
4 Context of the organization . 7
4.1 Understanding of the organization and its context . 7
4.2 Understanding the needs and expectations of interested parties . 7
4.3 Determining the scope of the RTS management system . 7
4.4 RTS management system . 8
5 Leadership . 8
5.1 Leadership and commitment . 8
5.2 Policy . 9
5.3 Organizational roles, responsibilities and authorities . 9
6 Planning . 9
6.1 General . 9
6.2 Actions to address risks and opportunities . 9
6.3 RTS performance factors. 10
6.4 RTS objectives and planning to achieve them . 11
7 Support . 12
7.1 Coordination . 12
7.2 Resources . 12
7.3 Competence . 12
7.4 Aw areness . 12
7.5 Communication . 12
7.6 Documented information . 13
7.6.1 General . 13
7.6.2 Creating and updating . 13
7.6.3 Control of documented Information . 13
8 Operation . 14
8.1 Operational planning and control . 14
8.2 Emergency preparedness and response . 14
9 Performance evaluation . 14
9.1 Monitoring, measurement, analysis and evaluation . 14
9.2 Road traffic crash and other road traffic incident investigation . 15
9.3 Internal audit . 15
9.4 Management review . 15
10 Improvement . 16
10.1 Nonconformity and corrective action . 16
10.2 Continual improvement . 17
Annex A (informative) Guidance on the use of this International Standard . 18
Annex B (informative) International work relating to road traffic safety management frameworks . 29
Annex C (informative) Correspondence between ISO 39001:2012, ISO 9001:2008 and
ISO 14001:2004 . 33
Bibliography . 37
© ISO 2012 – All rights reserved iii
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ISO 39001:2012(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies
(ISO member bodies). The work of preparing International Standards is normally carried out through ISO
technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of technical committees is to prepare International Standards. Draft International Standards
adopted by the technical committees are circulated to the member bodies for voting. Publication as an
International Standard requires approval by at least 75 % of the member bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO 39001 was prepared by Project Committee PC 241, Road traffic safety management systems.
For the purposes of research on road traffic safety management standards, users are
encouraged to share their views on ISO 39001:2012 and their priorities for changes to future
editions of the document. Click on the link below to take part in the online survey.
http://www.surveymonkey.com/s/39001
iv © ISO 2012 – All rights reserved
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ISO 39001:2012(E)
Introduction
Road traffic safety (RTS) is a global concern. It is estimated that around 1,3 million people are killed and
[10]
20 million to 50 million are injured on roads around the world each year, and that this level is rising . The
socio-economic and health impacts are substantial.
This International Standard provides a tool to help organizations reduce, and ultimately eliminate, the
incidence and risk of death and serious injury related to road traffic crashes. This focus can result in a more
cost-effective use of the road traffic system.
This International Standard identifies elements of good RTS management practice that will enable the
organization to achieve its desired RTS results.
This International Standard is applicable to public and private organizations that interact with the road traffic
system. It can be used by internal and external parties, including certification bodies, to assess the
organization's ability to meet the requirements.
Experience from around the world has shown that large reductions in death and serious injury can be
achieved through the adoption of a holistic Safe System approach to RTS. This involves a clear and
unequivocal focus on RTS results and evidence-based actions, supported by appropriate organizational
[9][11][12]
management capacity .
Government cannot achieve these reductions alone. Organizations of all types and sizes, as well as individual
road users, have a role to play. By adopting this International Standard, organizations should be able to
achieve
RTS results at levels that exceed what can be achieved through compliance with laws and standards, and
their own objectives, and, at the same time, contribute to the achievement of societal goals
The management system specified in this International Standard focuses the organization on its RTS
objectives and RTS targets and guides the planning of activities that will realize these goals by using a Safe
System approach to RTS. Annex B describes categories of RTS results, the Safe System approach and a
framework for good practice RTS management, and shows how they can be aligned with this International
Standard.
Annex A provides some guidance on the implementation of this International Standard.
The RTS management system can be integrated into, or made compatible with, other management systems
(see also Annex C) and processes within the organization.
This International Standard promotes the use of an iterative (plan, do, check, act) process approach that will
guide the organization towards delivery of the RTS results.
© ISO 2012 – All rights reserved v
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INTERNATIONAL STANDARD ISO 39001:2012(E)
Road traffic safety (RTS) management systems —
Requirements with guidance for use
1 Scope
This International Standard specifies requirements for a road traffic safety (RTS) management system to
enable an organization that interacts with the road traffic system to reduce death and serious injuries related
to road traffic crashes which it can influence. The requirements in this International Standard include
development and implementation of an appropriate RTS policy, development of RTS objectives and action
plans, which take into account legal and other requirements to which the organization subscribes, and
information about elements and criteria related to RTS that the organization identifies as those which it can
control and those which it can influence.
This International Standard is applicable to any organization, regardless of type, size and product or service
provided, that wishes to
a) improve RTS performance,
b) establish, implement, maintain and improve an RTS management system,
c) assure itself of conformity with its stated RTS policy, and
d) demonstrate conformity with this International Standard.
This International Standard is intended to address RTS management. It is not intended to specify the technical
and quality requirements of transportation products and services (e.g. roads, traffic signs/lights, automobiles,
trams, cargo and passenger transportation services, rescue and emergency services).
It is not the intent of this International Standard to imply uniformity in the structure of RTS management
systems or uniformity of documentation.
RTS is a shared responsibility. This International Standard is not intended to exclude road users from their
obligations to comply with the law and behave responsibly. It can support the organization in its efforts to
encourage road users to comply with the law.
All requirements of this International Standard are generic.
Where any requirement of this International Standard cannot be applied due to the nature of an organization
and its products or services, that requirement can be considered for exclusion, provided the exclusion and the
reason for exclusion are documented.
Where exclusions are made, claims of conformity to this International Standard are only acceptable where
these exclusions do not affect the organization’s ability to establish, implement, maintain and improve an RTS
management system successfully.
2 Normative references
There are no normative references.
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ISO 39001:2012(E)
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
3.1
audit
systematic, independent and documented process (3.27) for obtaining audit evidence (3.4) and evaluating it
objectively to determine the extent to which the audit criteria (3.3) are fulfilled
Note 1 to entry: An audit can be an internal audit (first party) or an external audit (second party or third party), and it
can be a combined audit (combining two or more disciplines).
Note 2 to entry: "Audit evidence" and "audit criteria" are defined in ISO 19011.
3.2
auditor
person with the demonstrated personal attributes and competence (3.7) to conduct an audit (3.1)
Note 1 to entry: The relevant personal attributes for an auditor are described in ISO 19011.
3.3
audit criteria
set of policies, procedures or requirements used as a reference against which audit evidence (3.4) is
compared
3.4
audit evidence
records, statements of facts, or other information which are relevant to the audit criteria (3.3) and verifiable
3.5
best available information
information available to the organization that takes into account any known limitations of data or modeling
used, or the possibility of divergence among experts
Note 1 to entry: It includes sources, such as evidence, scientific safety research, experience, feedback, observation,
forecasts and expert judgement.
Note 2 to entry: Availability is dependent on the organization’s resources.
3.6
commitment
level of work and dedication given to a management system (3.16)
3.7
competence
ability to apply knowledge and skills to achieve intended results
3.8
conformity
fulfilment of a requirement (3.28)
3.9
continual improvement
recurring activity to enhance performance (3.23)
3.10
correction
action to eliminate a detected nonconformity (3.19)
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ISO 39001:2012(E)
3.11
corrective action
action to eliminate the cause of a nonconformity (3.19) and to prevent recurrence
3.12
death
loss of human life as a direct result of a road traffic crash (3.33).
Note 1 to entry: There is a widely accepted international definition of road traffic death which is a person or persons
killed or dying within 30 days as a direct result of a road traffic crash, excluding suicide. There can be other definitions in
different countries.
3.13
documented information
information required to be controlled and maintained by an organization (3.21) and the medium on which it is
contained
Note 1 to entry: Documented information can be in any format and media and from any source.
Note 2 to entry: Documented information can refer to:
the management system (3.16), including related processes (3.27);
information created in order for the organization to operate (documentation);
evidence of results achieved (records).
3.14
effectiveness
extent to which planned activities are realized and planned results achieved
3.15
interested party
person or organization (3.21) that can affect, be affected by, or perceive themselves to be affected by a
decision or activity
Note 1 to entry: Interested parties can include, but are not limited to, employees, contractors, suppliers, customers and
other affected third parties.
3.16
management system
set of interrelated or interacting elements of an organization (3.21) to establish policies (3.24) and
objectives (3.20), and processes (3.27) to achieve those objectives
Note 1 to entry: A management system can address a single discipline or several disciplines.
Note 2 to entry: The system elements include the organization’s structure, roles and responsibilities, planning,
operation, etc.
Note 3 to entry: The scope of a management system may include the whole of the organization, specific and identical
functions of the organization, specific and identified sections of the organization or one or more functions across a group
of organizations.
3.17
measurement
process (3.27) to determine a value
3.18
monitoring
determining the status of a system, a process (3.27) or an activity
Note 1 to entry: To determine the status there may be a need to check, supervise or critically observe.
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ISO 39001:2012(E)
3.19
nonconformity
non-fulfilment of a requirement (3.28)
3.20
objective
result to be achieved
Note 1 to entry: An objective can be strategic, tactical, or operational.
Note 2 to entry: Objectives can relate to different disciplines (such as financial, health and safety, and environmental
goals) and can apply at different levels [such as strategic, organization-wide, project, product and process (3.27)].
Note 3 to entry: An objective can be expressed in other ways, e.g. as an intended outcome, a purpose, an operational
criterion, as an RTS objective or by the use of other words with similar meaning (e.g. aim, goal, or target).
Note 4 to entry: In the context of RTS management systems, RTS objectives are set by the organization, consistent
with the RTS policy, to achieve specific results.
3.21
organization
person or group of people that has its own functions with responsibilities, authorities and relationships to
achieve its objectives (3.20)
Note 1 to entry: The concept of organization includes, but is not limited to sole-trader, company, corporation, firm,
enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public
or private.
3.22
outsource (verb)
make an arrangement where an external organization (3.21) performs part of an organization’s function or
process (3.27)
Note 1 to entry: An external organization is outside the scope of the management system (3.16), although the
outsourced function or process is within the scope.
3.23
performance
measurable result
Note 1 to entry: Performance can relate either to quantitative or qualitative findings.
Note 2 to entry: Performance can relate to the management of activities, processes (3.27), products (including services),
systems or organizations (3.21).
3.24
policy
intentions and direction of an organization (3.21) as formally expressed by its top management (3.45)
Note 1 to entry: The RTS policy provides a framework for action and for the setting of RTS objectives (3.20) and RTS
targets (3.43).
3.25
preventive action
action to eliminate the cause of a potential nonconformity (3.19)
3.26
procedure
specified way to carry out an activity or a process (3.27).
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ISO 39001:2012(E)
3.27
process
set of interrelated or interacting activities which transforms inputs into outputs
3.28
requirement
need or expectation that is stated, generally implied or obligatory
Note 1 to entry: “Generally implied” means that it is custom or common practice for the organization and interested
parties that the need or expectation under consideration is implied.
Note 2 to entry: A specified requirement is one that is stated, for example in documented information.
3.29
risk
effect of uncertainty
Note 1 to entry: An effect is a deviation from the expected — positive or negative.
Note 2 to entry: Uncertainty is the state, even partial, of deficiency of information related to, understanding or
knowledge of, an event, its consequence or likelihood.
Note 3 to entry: Risk is often characterized by reference to potential events (as defined in ISO Guide 73:2009, 3.5.1.3)
and consequences (as defined in ISO Guide 73:2009, 3.6.1.3), or a combination of these. In this International Standard,
RTS-related risk refers to crashes (events) and death and serious injuries (consequences).
Note 4 to entry: Risk is often expressed in terms of a combination of the consequences of an event (including changes
in circumstances) and the associated likelihood (as defined in ISO Guide 73:2009, 3.6.1.1) of occurrence.
3.30
road
surface that vehicles and people use for travel including the adjacent area
Note 1 to entry: Railways are included in the case of railway level crossings or tramways operating on roads.
3.31
road network
system of roads (3.30) in a given area
3.32
road traffic
motorized and non-motorized usage of the road (3.30)
3.33
road traffic crash
collision or other impact on a road (3.30) causing death (3.12), any injury or damage
Note 1 to entry: In this International Standard, the focus for organizations (3.21) is on the prevention of death and
serious injury (3.44) arising from road traffic crashes in the long-term and targeted improvements in the interim.
3.34
road traffic incident
occurrence arising from a failure of a component or external contributing factors of the road traffic system
(3.36)
Note 1 to entry: Incidents include but are not limited to road traffic crashes (3.33) and near-misses.
Note 2 to entry: Examples of components where failure can cause incidents includes road users (3.37), vehicles,
roads (3.30) or unforeseen external contributing factors such as lightning or animals.
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ISO 39001:2012(E)
3.35
road traffic safety
RTS
conditions and factors related to road traffic crashes (3.33) and other road traffic incidents (3.34) that have
an impact on, or have the potential to have an impact on death or serious injury of road users (3.37)
3.36
road traffic system
road (3.30), the vehicles, the emergency medical system and road users (3.37), and their interactions
3.37
road user
any person on the road (3.30)
3.38
RTS deficiency
appearance of conditions and factors related to the road traffic system (3.36) identified to cause road traffic
crashes (3.33) and road traffic incidents (3.33) that lead, or have the potential to lead, to death and serious
injuries of road users (3.37)
3.39
RTS corrective action
action to eliminate the cause of road traffic crashes (3.33)
3.40
RTS performance
measurable results of an organization’s (3.21) management of its contribution to RTS (3.35)
Note 1 to entry: In the context of RTS management systems, results can be measured against the organization’s
(3.21) RTS policy (3.24), RTS objectives (3.20), RTS targets (3.43) and other RTS performance requirements.
3.41
RTS performance factor
a measurable factor, element and criterion contributing to RTS (3.35) that the organization (3.21) can
influence and that allows the organization to determine impacts on RTS
Note 1 to entry: It allows an organization (3.21), including its contractors and sub-contractors, to determine changes
in RTS performance (3.23). It is a concrete and measurable element of the organization’s activity that will be used by the
organization to track performance over time.
3.42
RTS preventive action
action to reduce or eliminate the risk (3.29) of road traffic crashes (3.33)
3.43
RTS target
detailed performance (3.23) to be achieved, consistent with the policy (3.24) and RTS objectives (3.20),
that an organization (3.21) applies to itself or together with interested parties (3.16)
3.44
serious injury
injury with a long term health impact or non-minor harm caused to a person’s body or its functions arising from
a road traffic crash (3.33)
Note 1 to entry: In various countries, different definitions of serious injury are in use based on the duration of
hospitalization of an injured person. Seriousness can also be based on medical diagnosis or disablement as a
consequence of a road traffic crash. There may be other definitions in different countries.
6 © ISO 2012 – All rights reserved
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ISO 39001:2012(E)
3.45
top management
person or group of people who directs and controls an organization (3.21) at the highest level
Note 1 to entry: Top management has the power to delegate authority and provide resources within the organization.
Note 2 to entry: If the scope of the management system (3.16) covers only part of an organization then top
management refers to those who direct and control that part of the organization.
4 Context of the organization
4.1 Understanding of the organization and its context
The organization shall determine external and internal issues that are relevant to its purpose and that affect its
ability to achieve the intended outcome(s) of its RTS management system.
The organization shall:
identify its role in the road traffic system;
identify the processes, associated activities and functions of the organization that can have an impact on
RTS;
determine the sequence and interaction of these processes, activities and functions.
4.2 Understanding the needs and expectations of interested parties
The organization shall determine:
the interested parties that are relevant to the RTS management system;
the requirements of these interested parties;
the legal and other requirements related to RTS to which the organization subscribes.
4.3 Determining the scope of the RTS management system
The organization shall determine the boundaries and applicability of the RTS management system to establish
its scope.
When determining this scope, the organization shall in particular consider
the external and internal issues referred to in 4.1,
the requirements referred to in 4.2, and
the planning requirements referred to in Clause 6.
The organization shall determine the intended outcome of its RTS management system which shall include
the reduction, and ultimately elimination, of the number of deaths and serious injuries in road traffic crashes
that it can influence.
The scope shall be available as documented information.
© ISO 2012 – All rights reserved 7
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ISO 39001:2012(E)
4.4 RTS management system
The organization shall establish, implement, maintain and continually improve an RTS management system,
including the processes needed and their interactions, in accordance with the requirements of this
International Standard.
5 Leadership
5.1 Leadership and commitment
Top management shall demonstrate leadership and commitment with respect to the RTS management
system by:
ensuring that RTS policy and RTS objectives are established and are compatible with the strategic
direction of the organization;
ensuring the integration of the RTS management system requirements into the organization’s business
processes;
ensuring that the resources needed for the RTS management system are available;
adopting the elimination of death and serious injury in road traffic crashes as the long-term RTS objective,
as well as decide on the RTS results to be achieved in the interim;
working in partnership and collaboration with interested parties in developing a contribution to a safe road
traffic system to achieve the established RTS objective(s);
...
FINAL
INTERNATIONAL ISO/FDIS
DRAFT
STANDARD 39001
ISO/TC 241
Road traffic safety (RTS) management
Secretariat: SIS
systems — Requirements with guidance
Voting begins on:
for use
2012-06-01
Voting terminates on:
Systèmes de management de la sécurité routière — Exigences et
2012-08-01
recommandations de bonnes pratiques
RECIPIENTS OF THIS DRAFT ARE INVITED TO
SUBMIT, WITH THEIR COMMENTS, NOTIFICATION
OF ANY RELEVANT PATENT RIGHTS OF WHICH
THEY ARE AWARE AND TO PROVIDE SUPPORT-
ING DOCUMENTATION.
IN ADDITION TO THEIR EVALUATION AS
Reference number
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO-
ISO/FDIS 39001:2012(E)
LOGICAL, COMMERCIAL AND USER PURPOSES,
DRAFT INTERNATIONAL STANDARDS MAY ON
OCCASION HAVE TO BE CONSIDERED IN THE
LIGHT OF THEIR POTENTIAL TO BECOME STAN-
DARDS TO WHICH REFERENCE MAY BE MADE IN
©
ISO 2012
NATIONAL REGULATIONS.
---------------------- Page: 1 ----------------------
ISO/FDIS 39001:2012(E)
Copyright notice
This ISO document is a Draft International Standard and is copyright-protected by ISO. Except as permitted
under the applicable laws of the user's country, neither this ISO draft nor any extract from it may be
reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic,
photocopying, recording or otherwise, without prior written permission being secured.
Requests for permission to reproduce should be addressed to either ISO at the address below or ISO's
member body in the country of the requester.
ISO copyright office
Case postale 56 CH-1211 Geneva 20
Tel. + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail copyright@iso.org
Web www.iso.org
Reproduction may be subject to royalty payments or a licensing agreement.
Violators may be prosecuted.
ii © ISO 2012 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/FDIS 39001:2012(E)
Contents Page
Foreword . v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 2
4 Context of the organization . 7
4.1 Understanding of the organization and its context . 7
4.2 Understanding the needs and expectations of interested parties . 7
4.3 Determining the scope of the RTS management system . 7
4.4 RTS management system . 8
5 Leadership . 8
5.1 Leadership and commitment . 8
5.2 Policy . 9
5.3 Organizational roles, responsibilities and authorities . 9
6 Planning . 9
6.1 General . 9
6.2 Actions to address risks and opportunities . 9
6.3 RTS performance factors. 10
6.4 RTS objectives and planning to achieve them . 11
7 Support . 12
7.1 Coordination . 12
7.2 Resources . 12
7.3 Competence . 12
7.4 Awareness . 12
7.5 Communication and promotion . 12
7.6 Documented information . 13
7.6.1 General . 13
7.6.2 Creating and updating . 13
7.6.3 Control of documented Information . 13
8 Operation . 14
8.1 Operational planning and control . 14
8.2 Emergency preparedness and response . 14
9 Performance evaluation . 14
9.1 Monitoring, measurement, analysis and evaluation . 14
9.2 Road traffic crash and other road traffic incident investigation . 15
9.3 Internal audit . 15
9.4 Management review . 15
10 Improvement . 16
10.1 Nonconformity and corrective action . 16
10.2 Continual improvement . 17
Annex A (informative) Guidance on the use of this International Standard . 18
Annex B (informative) International work relating to road traffic safety management frameworks . 29
Annex C (informative) Correspondence between ISO 39001:2012, ISO 9001:2008 and
ISO 14001:2004 . 33
Bibliography . 37
© ISO 2012 – All rights reserved iii
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ISO/FDIS 39001:2012(E)
iv © ISO 2012 – All rights reserved
---------------------- Page: 4 ----------------------
ISO/FDIS 39001:2012(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies
(ISO member bodies). The work of preparing International Standards is normally carried out through ISO
technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of technical committees is to prepare International Standards. Draft International Standards
adopted by the technical committees are circulated to the member bodies for voting. Publication as an
International Standard requires approval by at least 75 % of the member bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO 39001 was prepared by Project Committee PC 241, Road traffic safety management systems.
© ISO 2012 – All rights reserved v
---------------------- Page: 5 ----------------------
ISO/FDIS 39001:2012(E)
Introduction
Road traffic safety (RTS) is a global concern. It is estimated that around 1,3 million people are killed and
[10]
20 million to 50 million are injured on roads around the world each year, and that this level is rising . The
socio-economic and health impacts are substantial.
This International Standard provides a tool to help organizations reduce, and ultimately eliminate, the
incidence and risk of death and serious injury related to road traffic crashes. This focus can result in a more
cost-effective use of the road traffic system.
This International Standard identifies elements of good RTS management practice that will enable the
organization to achieve its desired RTS results.
This International Standard is applicable to public and private organizations that interact with the road traffic
system. It can be used by internal and external parties, including certification bodies, to assess the
organization's ability to meet the requirements.
Experience from around the world has shown that large reductions in death and serious injury can be
achieved through the adoption of a holistic Safe System approach to RTS. This involves a clear and
unequivocal focus on RTS results and evidence-based actions, supported by appropriate organizational
[9][11][12]
management capacity .
Government cannot achieve these reductions alone. Organizations of all types and sizes, as well as individual
road users, have a role to play. By adopting this International Standard, organizations should be able to
achieve:
RTS results at levels that exceed what can be achieved through compliance with laws and standards
their own objectives, and, at the same time, contribute to the achievement of societal goals
The management system specified in this International Standard focuses the organization on its RTS targets
and objectives and guides the planning of activities that will realize these goals by using a Safe System
approach to RTS. Annex B describes categories of RTS results, the Safe System approach and a framework
for good practice RTS management, and shows how they can be aligned with this International Standard.
Annex A provides some guidance on the implementation of this International Standard.
The RTS management system can be integrated into, or made compatible with, other management systems
(see also Annex C) and processes within the organization.
This International Standard promotes the use of an iterative (plan, do, check, act) process approach that will
guide the organization towards delivery of the RTS results. A model of a process RTS management system
that illustrates the linkages is described in Annex A.
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FINAL DRAFT INTERNATIONAL STANDARD ISO/FDIS 39001:2012(E)
Road traffic safety (RTS) management systems —
Requirements with guidance for use
1 Scope
This International Standard specifies requirements for a road traffic safety (RTS) management system to
enable an organization that interacts with the road traffic system to reduce death and serious injuries related
to road traffic crashes which it can influence. The requirements in this International Standard include
development and implementation of an appropriate RTS policy, development of RTS objectives and action
plans, which take into account legal and other requirements to which the organization subscribes, and
information about elements and criteria related to RTS that the organization identifies as those which it can
control and those which it can influence.
This International Standard is applicable to any organization, regardless of type, size and product or service
provided, that wishes to:
a) improve RTS performance,
b) establish, implement, maintain and improve an RTS management system,
c) assure itself of conformity with its stated RTS policy, and
d) demonstrate conformity with this International Standard.
This International Standard is intended to address RTS management. It is not intended to specify the technical
and quality requirements of transportation products and services (e.g. roads, traffic signs/lights, automobiles,
trams, cargo and passenger transportation services, rescue and emergency services).
It is not the intent of this International Standard to imply uniformity in the structure of RTS management
systems or uniformity of documentation.
RTS is a shared responsibility. This International Standard is not intended to exclude road users from their
obligations to comply with the law and behave responsibly. It can support the organization in its efforts to
encourage road users to comply with the law.
All requirements of this International Standard are generic.
Where any requirement of this International Standard cannot be applied due to the nature of an organization
and its products or services, that requirement can be considered for exclusion, provided the exclusion and the
reason for exclusion are documented.
Where exclusions are made, claims of conformity to this International Standard are only acceptable where
these exclusions do not affect the organization’s ability to establish, implement, maintain and improve an RTS
management system successfully.
2 Normative references
There are no normative references.
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ISO/FDIS 39001:2012(E)
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
3.1
audit
systematic, independent and documented process (3.26) for obtaining audit evidence and evaluating it
objectively to determine the extent to which the audit criteria are fulfilled
Note 1 to entry: An audit can be an internal audit (first party) or an external audit (second party or third party), and it can
be a combined audit (combining two or more disciplines).
3.2
auditor
person with the demonstrated personal attributes and competence to conduct an audit (3.1)
NOTE 1 The relevant personal attributes for an auditor are described in ISO 19011.
3.3
audit criteria
set of policies, procedures or requirements used as a reference against which audit evidence (3.4) is
compared
3.4
audit evidence
records, statements of facts, or other information which are relevant to the audit criteria (3.3) and verifiable
3.5
best available information
information available to the organization that takes into account any known limitations of data or modeling
used, or the possibility of divergence among experts
Note 1 to entry: It includes sources, such as evidence, scientific safety research, experience, feedback, observation,
forecasts and expert judgement.
Note 2 to entry: Availability is dependent on the organization’s resources.
3.6
commitment
level of work and dedication given to a management system (3.15)
3.7
competence
ability to apply knowledge and skills to achieve intended results
3.8
conformity
fulfilment of a requirement (3.27)
3.9
continual improvement
recurring activity to enhance performance (3.22)
3.10
correction
action to eliminate a detected nonconformity (3.18)
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ISO/FDIS 39001:2012(E)
3.11
corrective action
action to eliminate the cause of a nonconformity (3.18) and to prevent recurrence
3.12
death
loss of human life as a direct result of a road traffic crash (3.32).
Note 1 to entry: There is a widely accepted international definition of road traffic death which is a person or persons killed
or dying within 30 days as a direct result of a road traffic crash, excluding suicide. There may be other definitions in
different countries.
3.13
documented information
information required to be controlled and maintained by an organization (3.20) and the medium on which it is
contained
Note 1 to entry: Documented information can be in any format and media and from any source.
Note 2 to entry: Documented information can refer to
the management system (3.15), including related processes (3.26);
information created in order for the organization to operate (documentation);
evidence of results achieved (records).
3.13
effectiveness
extent to which planned activities are realized and planned results achieved
3.14
interested party
person or organization (3.20) that can affect, be affected by, or perceive themselves to be affected by a
decision or activity
Note to entry: Interested parties can include, but are not limited to, employees, contractors, suppliers, customers and other
affected third parties.
3.15
management system
set of interrelated or interacting elements of an organization (3.20) to establish policies (3.23) and
objectives (3.19), and processes (3.26) to achieve those objectives
Note 1 to entry: A management system can address a single discipline or several disciplines.
Note 2 to entry: The system elements include the organization’s structure, roles and responsibilities, planning, operation,
etc.
Note 3 to entry: The scope of a management system may include the whole of the organization, specific and identical
functions of the organization, specific and identified sections of the organization or one or more functions across a group
of organizations.
3.16
measurement
process (3.26) to determine a value
3.17
monitoring
determining the status of a system, a process (3.26) or an activity
Note 1 to entry: To determine the status there may be a need to check, supervise or critically observe.
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ISO/FDIS 39001:2012(E)
3.18
nonconformity
non-fulfilment of a requirement (3.27)
3.19
objective
result to be achieved
Note 1 to entry: An objective can be strategic, tactical, or operational.
Note 2 to entry: Objectives can relate to different disciplines (such as financial, health and safety, and environmental
goals) and can apply at different levels [such as strategic, organization-wide, project, product and process (3.12)].
Note 3 to entry: An objective can be expressed in other ways, e.g. as an intended outcome, a purpose, an operational
criterion, as an RTS objective or by the use of other words with similar meaning (e.g. aim, goal, or target).
Note 4 to entry: In the context of RTS management systems, RTS objectives are set by the organization, consistent with
the RTS policy, to achieve specific results.
3.20
organization
person or group of people that has its own functions with responsibilities, authorities and relationships to
achieve its objectives (3.19)
Note 1 to entry: The concept of organization includes, but is not limited to sole-trader, company, corporation, firm,
enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not, public
or private.
3.21
outsource (verb)
make an arrangement where an external organization (3.20) performs part of an organization’s function or
process (3.26)
Note 1 to entry: An external organization is outside the scope of the management system (3.15), although the outsourced
function or process is within the scope.
3.22
performance
measurable result
Note 1 to entry: Performance can relate either to quantitative or qualitative findings.
NNote 2 to entry: Performance can relate to the management of activities, processes (3.12), products (including
services), systems or organizations (3.1).
3.23
policy
intentions and direction of an organization (3.20) as formally expressed by its top management (3.44)
Note 1 to entry: The RTS policy provides a framework for action and for the setting of RTS objectives (3.19) and RTS
targets (3.42).
3.24
preventive action
action to eliminate the cause of a potential nonconformity (3.18)
3.25
procedure
specified way to carry out an activity or a process (3.26).
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ISO/FDIS 39001:2012(E)
3.26
process
set of interrelated or interacting activities which transforms inputs into outputs
3.27
requirement
need or expectation that is stated, generally implied or obligatory
Note 1 to entry: “Generally implied” means that it is custom or common practice for the organization and interested parties
that the need or expectation under consideration is implied.
Note 2 to entry: A specified requirement is one that is stated, for example in documented information.
3.28
risk
effect of uncertainty
Note 1 to entry: An effect is a deviation from the expected — positive or negative.
Note 2 to entry: Uncertainty is the state, even partial, of deficiency of information related to, understanding or knowledge
of, an event, its consequence or likelihood.
Note 3 to entry: Risk is often characterized by reference to potential events (Guide 73, 3.5.1.3) and consequences
(Guide 73, 3.6.1.3), or a combination of these. In this International Standard, RTS-related risk refers to crashes (events)
and death and serious injuries (consequences).
Note 4 to entry: Risk is often expressed in terms of a combination of the consequences of an event (including changes in
circumstances) and the associated likelihood (Guide 73, 3.6.1.1) of occurrence.
3.29
road
surface that vehicles and people use for travel including the adjacent area
Note to entry Railways are included in the case of railway level crossings or tramways operating on roads.
3.30
road network
system of roads (3.29) in a given area
3.31
road traffic
motorized and non-motorized usage of the road (3.29)
3.32
road traffic crash
collision or other impact on a road (3.29) causing death (3.12), any injury or damage
Note 1 to entry: In this International Standard, the focus for organizations (3.20) is on the prevention of death (3.12) and
serious injury (3.43) arising from road traffic crashes (3.32) in the long-term and targeted improvements in the interim.
3.33
road traffic incident
occurrence arising from a failure of a component or external contributing factors of the road traffic system
(3.35)
Note 1 to entry: Incidents include but are not limited to road traffic crashes (3.32) and near-misses.
Note 2 to entry: Examples of components where failure can cause incidents includes road users (3.35), vehicles, roads
(3.30) or unforeseen external contributing factors such as lightning or animals.
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ISO/FDIS 39001:2012(E)
3.34
road traffic safety
RTS
conditions and factors related to road traffic crashes (3.32) and other road traffic incidents (3.33) that have
an impact on, or have the potential to have an impact on death or serious injury of road users (3.36)
3.35
road traffic system
road (3.29), the vehicles, the emergency medical system and road users (3.36), and their interactions
3.36
road user
any person on the road (3.29)
3.37
RTS deficiency
appearance of conditions and factors related to the road traffic system (3.35) identified to cause road traffic
crashes (3.32) and road traffic incidents (3.33) that lead, or have the potential to lead, to death and serious
injuries of road users (3.36)
3.38
RTS corrective action
action that eliminates the cause of road traffic crashes (3.32)
3.39
RTS performance
measurable results of an organization’s (3.1) management of its contribution to RTS (3.24)
Note 1 to entry: In the context of RTS management systems, results can be measured against the organization’s (3.20)
RTS policy (3.23), RTS objectives (3.19), RTS targets (3.42) and other RTS performance requirements.
3.40
RTS performance factor
a measurable factor, element and criterion contributing to RTS (3.34) that the organization (3.20) can
influence and that allows the organization to determine impacts on RTS
Note 1 to entry: It allows an organization (3.20), including its contractors and sub-contractors, to determine changes in
RTS performance (3.22). It is a concrete and measurable element of the organization’s activity that will be used by the
organization to track performance over time.
3.41
RTS preventive action
action to reduce or eliminate the risk (3.28) of road traffic crashes (3.32)
3.42
RTS target
detailed performance (3.22) to be achieved, consistent with the policy (3.23) and RTS objectives (3.19),
that an organization (3.20) applies to itself or together with interested parties (3.14)
3.43
serious injury
injury with a long term health impact or non-minor harm caused to a person’s body or its functions arising from
a road traffic crash (3.29)
Note 1 to entry: In various countries, different definitions of serious injury are in use based on the duration of
hospitalization of an injured person. Seriousness can also be based on medical diagnosis or disablement as a
consequence of a road traffic crash. There may be other definitions in different countries.
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ISO/FDIS 39001:2012(E)
3.44
top management
person or group of people who directs and controls an organization (3.20) at the highest level
Note 1 to entry: Top management has the power to delegate authority and provide resources within the organization.
Note 2 to entry: If the scope of the management system (3.15) covers only part of an organization then top management
refers to those who direct and control that part of the organization.
4 Context of the organization
4.1 Understanding of the organization and its context
The organization shall determine external and internal issues that are relevant to its purpose and that affect its
ability to achieve the intended outcome(s) of its RTS management system.
The organization shall:
identify its role in the road traffic system;
identify the processes, associated activities and functions of the organization that can have an impact on
RTS;
determine the sequence and interaction of these processes, activities and functions.
4.2 Understanding the needs and expectations of interested parties
The organization shall determine
the interested parties that are relevant to the RTS management system;
the requirements of these interested parties;
the legal and other requirements related to RTS to which the organization subscribes.
4.3 Determining the scope of the RTS management system
The organization shall determine the boundaries and applicability of the RTS management system to establish
its scope.
When determining this scope, the organization shall in particular consider
the external and internal issues referred to in 4.1,
the requirements referred to in 4.2, and
the planning requirements referred to in Clause 6.
The organization shall determine the intended outcome of its RTS management system which shall include
the reduction, and ultimately elimination, of the number of deaths and serious injuries in road traffic crashes
that it can influence.
The scope shall be available as documented information.
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ISO/FDIS 39001:2012(E)
4.4 RTS management system
The organization shall establish, implement, maintain and continually improve an RTS management system,
including the processes needed and their interactions, in accordance with the requirements of this
International Standard.
5 Leadership
5.1 Leadership and commitment
Top management shall demonstrate leadership and commitment with respect to the RTS management
system by:
ensuring that RTS policy and RTS objectives a
...
DRAFT INTERNATIONAL STANDARD ISO/DIS 39001
ISO/TC 241 Secretariat: SIS
Voting begins on Voting terminates on
2011-06-22 2011-11-22
INTERNATIONAL ORGANIZATION FOR STANDARDIZATION • МЕЖДУНАРОДНАЯ ОРГАНИЗАЦИЯ ПО СТАНДАРТИЗАЦИИ • ORGANISATION INTERNATIONALE DE NORMALISATION
Road traffic safety (RTS) management systems — Requirements
with guidance for use
Systèmes de management de la sécurité routière — Exigences et recommendations de bonnes pratiques
ICS 03.220.20
In accordance with the provisions of Council Resolution 15/1993 this document is circulated in
the English language only.
Conformément aux dispositions de la Résolution du Conseil 15/1993, ce document est
distribué en version anglaise seulement.
To expedite distribution, this document is circulated as received from the committee
secretariat. ISO Central Secretariat work of editing and text composition will be undertaken at
publication stage.
Pour accélérer la distribution, le présent document est distribué tel qu'il est parvenu du
secrétariat du comité. Le travail de rédaction et de composition de texte sera effectué au
Secrétariat central de l'ISO au stade de publication.
THIS DOCUMENT IS A DRAFT CIRCULATED FOR COMMENT AND APPROVAL. IT IS THEREFORE SUBJECT TO CHANGE AND MAY NOT BE
REFERRED TO AS AN INTERNATIONAL STANDARD UNTIL PUBLISHED AS SUCH.
IN ADDITION TO THEIR EVALUATION AS BEING ACCEPTABLE FOR INDUSTRIAL, TECHNOLOGICAL, COMMERCIAL AND USER PURPOSES, DRAFT
INTERNATIONAL STANDARDS MAY ON OCCASION HAVE TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL TO BECOME STANDARDS TO
WHICH REFERENCE MAY BE MADE IN NATIONAL REGULATIONS.
RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT, WITH THEIR COMMENTS, NOTIFICATION OF ANY RELEVANT PATENT RIGHTS OF WHICH
THEY ARE AWARE AND TO PROVIDE SUPPORTING DOCUMENTATION.
© International Organization for Standardization, 2011
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ISO/DIS 39001
Copyright notice
This ISO document is a Draft International Standard and is copyright-protected by ISO. Except as permitted
under the applicable laws of the user’s country, neither this ISO draft nor any extract from it may be
reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic,
photocopying, recording or otherwise, without prior written permission being secured.
Requests for permission to reproduce should be addressed to either ISO at the address below or ISO’s
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Reproduction may be subject to royalty payments or a licensing agreement.
Violators may be prosecuted.
ii © ISO 2011 – All rights reserved
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DRAFT INTERNATIONAL STANDARD ISO/DIS 39001
19 Contents
20 0 Introduction.5
21 1 Scope .7
22 1.1 Application .7
23 2 Normative references.7
24 3 Terms and definitions .8
25 4 Context of the organization .13
26 4.1 Understanding of the organization and its context.13
27 4.2 Understanding the needs and expectations of interested parties .13
28 4.3 Determining the scope of the management system .13
29 4.4 RTS management system.14
30 5 Leadership.14
31 5.1 General.14
32 5.2 Management commitment .14
33 5.3 Policy .15
34 5.4 Organizational roles, responsibilities and authorities.15
35 6 Planning.15
36 6.1 General.15
37 6.2 Actions to address risks and opportunities .15
38 6.3 RTS performance factors.16
39 6.4 RTS objectives and plans to achieve them.17
40 7 Support .17
41 7.1 Coordination.17
42 7.2 Resources.17
43 7.3 Competence .18
44 7.4 Awareness.18
45 7.5 Communication and Promotion .18
46 7.6 Documented information .18
47 7.6.1 General.18
48 7.6.2 Create and update .19
49 7.6.3 Control of documented Information .19
50 8 Operation.19
51 8.1 Operational planning and control .19
52 8.2 Emergency preparedness and response .20
53 9 Performance Evaluation.20
54 9.1 Monitoring, measurement, analysis and evaluation .20
55 9.2 Road traffic crash and other incident investigation .20
56 9.3 Internal Audit.21
57 9.4 Management review.21
58 10 Improvement .22
59 10.1 Nonconformity and corrective action.22
60 10.2 Continual improvement.22
61
62 Annex A (informative) - Guidance on the use of this International Standard
63 A.1 Introduction.23
64 A.2 Normative references.24
65 A.3 Terms and Definitions.24
66 A.4 Context of the organization .24
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DRAFT INTERNATIONAL STANDARD ISO/DIS 39001
67 A.4.1 Understanding of the organization and its context .25
68 A.4.2 Understanding the needs and expectations of interested parties.26
69 A.4.3 Determining the scope of the management system.26
70 A.4.4 RTS Management System .26
71 A.5 Leadership .26
72 A.5.1 General .26
73 A.5.2 Management commitment.26
74 A.5.3 Policy.26
75 A.5.4 Organizational roles, responsibilities and authorities .27
76 A.6 Planning .27
77 A.6.1 General .27
78 A.6.2 Actions to address risks and opportunities.27
79 A.6.3 RTS Performance Factors .27
80 A.6.4 RTS objectives and pans to achieve them .29
81 A.7 Support.30
82 A.7.1 Coordination .30
83 A.7.2 Resources .30
84 A.7.3 Competence and A.7.4 Awareness.30
85 A.7.5 Communication and promotion.30
86 A.7.6 Documented information.31
87 A.8. Operation.31
88 A.8.1 Operational planning and control.31
89 A.8.2 Emergency Preparedness and Response .31
90 A.9 Performance evaluation.31
91 A.9.1 Monitoring, measurement, analysis and evaluation.31
92 A.9.2 Road traffic crash and other incident investigation .31
93 A.9.3 Internal audit.32
94 A.9.4 Management Review .32
95 A.10 Improvement.32
96 A.11 Different organizational contexts and RTS performance factors.32
97 Annex B (informative) - International work relating to road traffic safety management
98 frameworks .35
99 Annex C (informative) Correspondence between ISO 39001:20XX, ISO 9001:2008 and ISO
100 14001:2004 .39
101 Bibliography. 43
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103 Foreword
104 ISO (the International Organization for Standardization) is a worldwide federation of national standards
105 bodies (ISO member bodies). The work of preparing International Standards is normally carried out
106 through ISO technical committees. Each member body interested in a subject for which a technical
107 committee has been established has the right to be represented on that committee. International
108 organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO
109 collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
110 electrotechnical standardization.
111 International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
112 The main task of technical committees is to prepare International Standards. Draft International Standards
113 adopted by the technical committees are circulated to the member bodies for voting. Publication as an
114 International Standard requires approval by at least 75 % of the member bodies casting a vote.
115 Attention is drawn to the possibility that some of the elements of this document may be the subject of
116 patent rights. ISO shall not be held responsible for identifying any or all such patent rights.
117 ISO 39001 was prepared by Technical Committee ISO/PC 241, Road Traffic Safety management systems
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DRAFT INTERNATIONAL STANDARD ISO/DIS 39001
118 0. Introduction
119 Road traffic safety (RTS) is a global concern. It is estimated that around 1.3 million people are killed and
120 50 million injured on roads around the world each year and that this level is rising [10]. The socio-
121 economic and health impacts are substantial.
122 This International Standard focuses on the requirements for an RTS management system. It provides a
123 tool to help organizations reduce, and ultimately eliminate, the incidence and risk of death and serious
124 injury related to road traffic crashes. This focus can result in a more cost effective use of the road traffic
125 system.
126 This International Standard identifies elements of good RTS management practice that will enable the
127 organization to achieve its desired RTS results.
128 NOTE: for a description of the range of general categories of RTS results see Annex B.
129 This International Standard is applicable to public and private organizations that interact with the road
130 traffic system. It can be used by internal and external parties, including certification bodies, to assess the
131 organization's ability to meet the requirements.
132 Experience from around the world has shown that large reductions in death and serious injury can be
133 achieved through the adoption of a holistic Safe System approach to RTS. This involves a clear and
134 unequivocal focus on RTS results and evidence-based actions, supported by appropriate organizational
135 management capacity [9,11,12].
136 Government cannot achieve these reductions alone. Organizations of all types and sizes, as well as
137 individual road users have a role to play. By adopting this International Standard, organizations should be
138 able to achieve:
139 - RTS outcomes at levels that are beyond compliance in a given jurisdiction
140 - their own objectives, and, at the same time, contribute to the achievement of societal goals
141 The management system specified in this International Standard focuses the organization on its RTS
142 targets and objectives and guides the planning of activities that will realise these goals by using a Safe
143 System approach to RTS. Annex B of this International Standard outlines the ‘Safe System’ approach to
144 RTS and work conducted by certain international organizations. It describes a framework for good practice
145 RTS management and their alignment with this International Standard.
146 This International Standard specifies the requirements for a comprehensive RTS management system.
147 This International Standard requires that the organization develops, implements and maintains procedures
148 and processes as part of an RTS management system that can be integrated into the organization’s:
149 • overall governance
150 • strategy and planning
151 • management
152 • reporting procedures
153 • policies
154 • values (beliefs and attitudes)
155 • culture
156 • legal compliance
157 The RTS Management System can be integrated into, or made compatible with, other management
158 systems within the organization.
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159 This International Standard promotes the use of an iterative (plan, do, check, act) process approach that
160 will guide the organization towards delivery of the RTS results. A model of a process RTS management
161 system that illustrates the linkages presented in Clauses 4 to 10 is shown in Figure A.1 in Annex A.
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162 Road traffic safety (RTS) management systems – Requirements with
163 guidance for use
164
165 1 Scope
166 This International Standard specifies requirements for a road traffic safety (RTS) management system to
167 enable an organization that interacts with the road traffic system to reduce death and serious injuries
168 related to road traffic crashes. The requirements in this Standard include development and implementation
169 of an appropriate RTS policy, development of objectives which take into account legal and other
170 requirements to which the organization subscribes, and information about elements and criteria related to
171 RTS that the organization identifies as those which it can control and those which it can influence.
172 NOTE: Annex A provides some guidance on the implementation of this International Standard.
173 1.1 Application
174 This International Standard is applicable to any organization, regardless of type, size and product or
175 service provided, that wishes to:
176 a) establish, implement, maintain and improve an RTS management system
177 b) assure itself of conformity with its stated RTS policy
178 c) demonstrate conformity with this International Standard.
179 This International Standard is intended to address the management of RTS. It is not intended to specify
180 the technical and quality requirements of transportation products and services (e.g. roads, traffic
181 signs/lights, automobiles, trams, cargo and passenger transportation services, rescue and emergency
182 services).
183 It is not the intent of this International Standard to imply uniformity in the structure of RTS management
184 systems or uniformity of documentation.
185 RTS is a shared responsibility. This International Standard is not intended to exclude road users from their
186 obligation to comply with the law and behave responsibly. It can support the organization in its efforts to
187 encourage road users to comply with the law.
188 All requirements of this International Standard are generic.
189 The extent of the application depends on factors such as the RTS policy of the organization and the
190 nature of its activities.
191 Where any requirement of this International Standard cannot be applied due to the nature of an
192 organization and its products or services, that requirement can be considered for exclusion, provided that
193 the exclusion and the reason for exclusion are documented.
194 Where exclusions are made, claims of conformity to this International Standard are only acceptable where
195 these exclusions do not affect the organization’s ability to establish, implement, maintain and improve an
196 RTS management system successfully.
197 2 Normative references
198 This international standard is a "stand alone standard" meaning that no additional references are
199 necessary for its use and implementation.
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200 3 Terms and definitions
201 For the purposes of this document, the following terms and definitions apply.
202 T.1 terms related to “plan”
203 T.1.1
204 organization
205 person or group of people that has its own functions with responsibilities, authorities and relationships to
206 achieve its objectives (T.1.4)
207 NOTE The concept of organization includes, but is not limited to sole-trader, company, corporation,
208 firm, enterprise, authority, partnership, charity or institution, or part or combination thereof, whether
209 incorporated or not, public or private.
210 T.1.2
211 risk
212 effect of uncertainty on objectives (T.1.4)
213 NOTE 1 An effect is a deviation from the expected — positive and/or negative.
214 NOTE 2 Objectives can relate to different disciplines (such as financial, health and safety, and
215 environmental goals) and can apply at different levels (such as strategic, organization-wide, project,
216 product and process (T.2.2)). An objective can be expressed in other ways, e.g. as an intended outcome,
217 a purpose, an operational criterion, as an RTS objective or by the use of other words with similar meaning
218 (e.g. aim, goal, or target).
219 NOTE 3 Risk is often characterized by reference to potential events (Guide 73, 3.5.1.3) and
220 consequences (Guide 73, 3.6.1.3), or a combination of these. In this International Standard, RTS-related risk
221 refers to crashes (events) and death and serious injuries (consequences).
222 NOTE 4 Risk is often expressed in terms of a combination of the consequences of an event (including
223 changes in circumstances) and the associated likelihood (Guide 73, 3.6.1.1) of occurrence.
224 NOTE 5 Uncertainty is the state, even partial, of efficiency of information related to, understanding or
225 knowledge of, an event, its consequence, or likelihood.
226 NOTE 6 In the context of RTS management system standards, RTS objectives are set by the
227 organization, consistent with the RTS policy, to achieve specific results. When applying the term risk and
228 components of risk management, this should be related to the objectives of the organization that include,
229 but are not limited to the RTS objectives as specified in 6.2 of the common MSS (management system
230 standard) text.
231 T.1.3
232 policy
233 intentions and direction of an organization (T.1.1) as formally expressed by its top management (T.1.5)
234 NOTE The RTS policy provides a framework for action and for the setting of objectives (T.1.4) and
235 RTS targets (T.5.13)
236 T.1.4
237 objective
238 result to be achieved
239 NOTE 1 An objective can be strategic, tactical, or operational.
8 © ISO 2011 – All rights reserved
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DRAFT INTERNATIONAL STANDARD ISO/DIS 39001
240 NOTE 2 An objective can be expressed in other ways, e.g. as an intended outcome, a purpose, an
241 operational criterion, as an RTS objective or by the use of other words with similar meaning (e.g. aim,
242 goal, or target).
243 T.1.5
244 top management
245 person or group of people who directs and controls an organization (T.1.1) at the highest level
246 NOTE 1 Top management has the power to delegate authority and provide resources within the
247 organization.
248 NOTE 2 An organization can for this purpose be identified by reference to the scope of the
249 implementation of a management system (T.2.1).
250 T.1.6
251 interested party (preferred term)
252 stakeholder (admitted term)
253 person or group of people that holds a view that can affect the organization (T1.1)
254 NOTE Interested parties can be employees, contractors, suppliers, customers
255 T.1.7
256 requirement
257 obligatory need or expectation that is stated or implied
258 T.1.8
259 commitment
260 level of work, dedication and loyalty given to a management system
261 T.2 Terms related to “do”
262 T.2.1
263 management system
264 set of interrelated or interacting elements of an organization (T.1.1) to establish policies (T.1.3) and
265 objectives (T.1.4), and processes (T.2.2) to achieve those objectives
266 NOTE 1 A management system can address a single discipline or several disciplines.
267 NOTE 2 The system elements include the organization’s structure, roles and responsibilities, planning,
268 operation, etc.
269 NOTE 3 The scope of a management system may include the whole of the organization, specific and
270 identified functions of the organization, specific and identified sections of the organization, or one or more
271 functions across a group of organizations.
272 T.2.2
273 process
274 set of interrelated or interacting activities which transforms inputs into outputs
275 T.2.3
276 competence
277 ability to apply knowledge and skills to achieve intended results
278 T.2.4
279 documented information
280 information required to be controlled and maintained by an organization (T.1.1)
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DRAFT INTERNATIONAL STANDARD ISO/DIS 39001
281 NOTE 1 Documented information can be in any format and media and from any source.
282 NOTE 2 Documented information can, e.g., refer to
283 – the management system (T.2.1), including related processes;
284 – information created in order for the organization to operate;
285 – evidence of results achieved.
286 T.2.5
287 performance
288 measurable result
289 NOTE 1 Performance can relate either to quantitative or qualitative findings.
290 NOTE 2 Performance can relate to the management of activities, processes (T.2.2), products (including
291 services), systems or organizations (T.1.1).
292 T.2.6
293 outsource (verb)
294 make an arrangement where an external organization (T.1.1) performs part of an organization’s function
295 or process (T.2.2)
296 NOTE An external organization is outside the scope of the management system (T.2.1.), although
297 the outsourced function or process is within the scope.
298 T.2.7
299 procedure
300 specified way to carry out an activity or a process.
301 T.3 Terms related to “check”
302 T.3.1
303 monitoring
304 determining the status of a system, a process (T.2.2) or an activity
305 NOTE To determine the status there may be a need to check, supervise or critically observe.
306 T.3.2
307 measurement
308 process (T.2.2) to determine a value
309
...
NORME ISO
INTERNATIONALE 39001
Première édition
2012-10-01
Systèmes de management de la
sécurité routière — Exigences et
recommandations de bonnes pratiques
Road traffic safety (RTS) management systems - Requirements with
guidance for use
Numéro de référence
ISO 39001:2012(F)
©
ISO 2012
---------------------- Page: 1 ----------------------
ISO 39001:2012(F)
DOCUMENT PROTÉGÉ PAR COPYRIGHT
© ISO 2012, Publié en Suisse
Droits de reproduction réservés. Sauf indication contraire, aucune partie de cette publication ne peut être reproduite ni utilisée
sous quelque forme que ce soit et par aucun procédé, électronique ou mécanique, y compris la photocopie, l’affichage sur
l’internet ou sur un Intranet, sans autorisation écrite préalable. Les demandes d’autorisation peuvent être adressées à l’ISO à
l’adresse ci-après ou au comité membre de l’ISO dans le pays du demandeur.
ISO copyright office
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Tel. +41 22 749 01 11
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copyright@iso.org
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ii © ISO 2012 – Tous droits réservés
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ISO 39001:2012(F)
Sommaire Page
Avant-propos .iv
Introduction .v
1 Domaine d’application . 1
2 Références normatives . 1
3 Termes et définitions . 1
4 Contexte de l’organisme . 7
4.1 Compréhension de l’organisme et de son contexte . 7
4.2 Compréhension des besoins et attentes des parties intéressées . 7
4.3 Détermination du domaine d’application du système de management de la SR . 7
4.4 Système de management de la SR . 8
5 Leadership . 8
5.1 Leadership et engagement. 8
5.2 Politique . 9
5.3 Rôles, responsabilités et autorités au sein de l’organisme . 9
6 Planification . 9
6.1 Généralités . 9
6.2 Actions à mettre en œuvre face aux risques et opportunités .10
6.3 Facteurs de performance de SR .10
6.4 Objectifs de SR et planification des actions pour les atteindre .11
7 Support .12
7.1 Coordination .12
7.2 Ressources .12
7.3 Compétences .12
7.4 Sensibilisation .12
7.5 Communication .13
7.6 Informations documentées .13
7.6.1 Généralités .13
7.6.2 Création et mise à jour des informations documentées .13
7.6.3 Maîtrise des informations documentées .13
8 Réalisation des activités opérationnelles .14
8.1 Planification et maîtrise opérationnelles .14
8.2 Anticipation et gestion des situations d’urgence .14
9 Évaluation des performances .15
9.1 Surveillance, mesure, analyse et évaluation .15
9.2 Analyse des accidents de la route et des autres incidents de la circulation routière .15
9.3 Audit interne .15
9.4 Revue de direction .16
10 Amélioration .16
10.1 Non-conformité et actions correctives .16
10.2 Amélioration continue .17
Annexe A (informative) Guide pour l’utilisation de la présente Norme internationale .18
Annexe B (informative) Travaux internationaux concernant les cadres de management de
la sécurité routière .30
Annexe C (informative) Correspondance entre l’ISO 39001:2012, ISO 9001:2008 et
ISO 14001:2004 .35
Bibliographie .39
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ISO 39001:2012(F)
Avant-propos
L’ISO (Organisation internationale de normalisation) est une fédération mondiale d’organismes
nationaux de normalisation (comités membres de l’ISO). L’élaboration des Normes internationales est
en général confiée aux comités techniques de l’ISO. Chaque comité membre intéressé par une étude
a le droit de faire partie du comité technique créé à cet effet. Les organisations internationales,
gouvernementales et non gouvernementales, en liaison avec l’ISO participent également aux travaux.
L’ISO collabore étroitement avec la Commission électrotechnique internationale (IEC) en ce qui
concerne la normalisation électrotechnique.
Les procédures utilisées pour élaborer le présent document et celles destinées à sa mise à jour sont
décrites dans les Directives ISO/IEC, Partie 1. Il convient, en particulier de prendre note des différents
critères d’approbation requis pour les différents types de documents ISO. Le présent document a été
rédigé conformément aux règles de rédaction données dans les Directives ISO/IEC, Partie 2 (voir www.
iso.org/directives).
L’attention est appelée sur le fait que certains des éléments du présent document peuvent faire l’objet de
droits de propriété intellectuelle ou de droits analogues. L’ISO ne saurait être tenue pour responsable
de ne pas avoir identifié de tels droits de propriété et averti de leur existence. Les détails concernant
les références aux droits de propriété intellectuelle ou autres droits analogues identifiés lors de
l’élaboration du document sont indiqués dans l’Introduction et/ou dans la liste des déclarations de
brevets reçues par l’ISO (voir www.iso.org/brevets).
Les appellations commerciales éventuellement mentionnées dans le présent document sont données
pour information, par souci de commodité, à l’intention des utilisateurs et ne sauraient constituer
un engagement.
Pour une explication de la signification des termes et expressions spécifiques de l’ISO liés à
l’évaluation de la conformité, ou pour toute information au sujet de l’adhésion de l’ISO aux principes
de l’OMC concernant les obstacles techniques au commerce (OTC), voir le lien suivant: Avant-propos —
Informations supplémentaires.
L’ISO 39001 a été élaborée par le comité technique ISO/TC 241, Systèmes de management de la
sécurité routière.
À des fins de recherche sur les normes de management de la sécurité routière, les utilisateurs
sont encouragés à donner leur avis sur la présente Norme ISO 39001:2012 et à indiquer leurs
priorités concernant les modifications à apporter aux éditions futures du présent document.
Cliquer sur le lien ci-dessous pour participer à l’étude en ligne.
http://www.surveymonkey.com/s/39001
iv © ISO 2012 – Tous droits réservés
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ISO 39001:2012(F)
Introduction
La sécurité routière (SR) est une préoccupation mondiale. Selon les estimations, environ 1,3 millions
de personnes sont tuées et entre 20 millions et 50 millions sont blessées sur les routes, dans le monde
[10]
entier, et ces chiffres sont en augmentation . Les impacts socio-économiques et sanitaires sont
considérables.
La présente Norme internationale fournit un outil pour aider les organismes à réduire, et à terme,
éliminer l’incidence et le risque de décès et de blessure grave liés aux accidents de la route. Cette
démarche peut se traduire par un meilleur rapport coût/efficacité dans l’utilisation du système de
circulation routière.
La présente Norme internationale identifie les éléments des bonnes pratiques de management de la SR
qui vont permettre à l’organisme d’obtenir les résultats souhaités en matière de SR.
La présente Norme internationale est applicable aux organismes publics et privés qui interagissent
avec le système de circulation routière. Elle peut être utilisée aussi bien par l’organisme en interne
que par des parties externes, y compris des organismes de certification, pour évaluer sa capacité à
satisfaire les exigences.
Les expériences dans le monde ont démontré qu’une réduction conséquente des décès et des blessures
graves peut être réalisée grâce à l’adoption d’une approche holistique pour un système sûr de SR. Cela
implique une prise en compte claire et sans équivoque des résultats de SR et des actions basées sur des
[9][11][12]
données pertinentes, appuyées par une capacité de management organisationnelle appropriée .
Le gouvernement ne peut pas réaliser ces baisses tout seul. Les organismes de tout type et de toutes
tailles, ainsi que chaque usager de la route, ont tous un rôle à jouer. En adoptant la présente Norme
internationale, il convient que les organismes soient capables d’atteindre
— des résultats de SR supérieurs à ceux qui peuvent être réalisés par la conformité aux lois et aux
règlementations, ainsi que
— leurs propres objectifs, et, en même temps contribuer à la réalisation des objectifs sociétaux.
Le système de management spécifié dans la présente Norme internationale permet à l’organisme de se
concentrer sur ses objectifs de SR et cibles de SR, et oriente la planification des activités nécessaires à
la réalisation de ces buts, en utilisant une approche pour un système sûr de SR. L’Annexe B décrit les
catégories de résultats de SR, l’approche pour un système sûr et un cadre pour la gestion des bonnes
pratiques de SR. Elle montre comment elles peuvent être alignées avec la présente Norme internationale.
L’Annexe A fournit quelques orientations sur la mise en œuvre de la présente Norme internationale.
Le système de management de la SR peut être intégré dans, ou rendu compatible avec d’autres systèmes
de management (voir également l’Annexe C) et les processus au sein de l’organisme.
La présente Norme internationale encourage l’utilisation d’une approche de processus itérative
(planifier, faire, vérifier, agir) qui orientera l’organisme vers la réalisation des résultats de SR.
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NORME INTERNATIONALE ISO 39001:2012(F)
Systèmes de management de la sécurité routière —
Exigences et recommandations de bonnes pratiques
1 Domaine d’application
La présente Norme internationale spécifie les exigences pour un système de management de la sécurité
routière (SR) afin de permettre à un organisme qui interagit avec le système de circulation routière
de réduire le nombre de décès et de blessures graves liés aux accidents de la route sur lesquels il peut
avoir une influence. Les exigences dans la présente Norme internationale comprennent l’élaboration et
la mise en œuvre d’une politique de SR appropriée, l’élaboration d’objectifs de SR et de plans d’action,
qui prennent en compte les exigences légales et autres exigences auxquelles l’organisme a souscrit, et
les informations sur les éléments et les critères relatifs à la SR que l’organisme identifie comme étant
ceux qu’il peut contrôler et ceux qu’il peut influencer.
La présente Norme internationale s’applique à tout organisme, quels que soient son type, sa taille et le
produit ou service fourni, qui souhaite
a) améliorer la performance de SR,
b) établir, mettre en œuvre, tenir à jour et améliorer un système de management de la SR,
c) s’assurer de sa conformité avec sa politique de SR établie, et
d) démontrer la conformité à la présente Norme internationale.
La présente Norme internationale est destinée à la gestion de la SR. Elle n’est pas destinée à spécifier
les exigences techniques et les exigences de qualité des produits et services de transport (par exemple
les routes, les panneaux/feux de circulation, les automobiles, les tramways, les services de transport de
fret et de passagers, les services de secours et les services d’urgence).
La présente Norme internationale ne vise ni l’uniformité des structures des systèmes de management
de la SR ni l’uniformité de la documentation.
La SR est une responsabilité partagée. La présente Norme internationale n’est pas destinée à dégager
les usagers de la route de leur obligation de respecter la loi et d’agir de manière responsable. Elle peut
aider l’organisme dans ses efforts pour encourager les usagers de la route à respecter la loi.
Toutes les exigences de la présente Norme internationale sont génériques.
Lorsqu’une exigence de la présente Norme internationale ne peut être appliquée en raison de la nature
de l’organisme et de ses produits ou services, il peut être envisagé de l’exclure, à condition que cette
exclusion et le motif de l’exclusion soient documentés.
Lorsque des exclusions sont faites, les déclarations de conformité à la présente Norme internationale
ne sont acceptables que si ces exclusions n’affectent pas la capacité de l’organisme à établir, mettre en
œuvre, tenir à jour et améliorer un système de management de la SR avec succès.
2 Références normatives
Il n’existe pas de références normatives.
3 Termes et définitions
Pour les besoins du présent document, les termes et définitions suivants s’appliquent.
© ISO 2012 – Tous droits réservés 1
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ISO 39001:2012(F)
3.1
audit
processus (3.27) méthodique, indépendant et documenté, permettant d’obtenir des preuves d’audit
(3.4) et de les évaluer de manière objective pour déterminer dans quelle mesure les critères d’audit
(3.3) sont satisfaits
Note 1 à l’article: Un audit peut être interne (de première partie) ou externe (de seconde ou tierce partie), et il
peut être combiné (s’il associe deux disciplines ou plus).
Note 2 à l’article: Les termes «preuves d’audit» et «critères d’audit» sont définis dans l’ISO 19011.
3.2
auditeur
personne avec des attributs personnels et des compétences (3.7) démontrées pour la conduite d’un audit
(3.1)
Note 1 à l’article: Les attributs personnels pertinents pour un auditeur sont décrits dans l’ISO 19011.
3.3
critères d’audit
ensemble des politiques, modes opératoires ou exigences servant de référence dans la comparaison
avec les preuves d’audit (3.4)
3.4
preuves d’audit
enregistrements, énoncés de faits ou autres informations qui sont pertinents pour les critères d’audit
(3.3) et vérifiables
3.5
meilleures informations accessibles
informations accessibles à l’organisme qui prennent en compte toutes les limitations connues des
données ou des modèles utilisés, ou la possibilité de divergence entre les experts
Note 1 à l’article: Elles comprennent les sources, telles que les preuves, la recherche scientifique sur la sécurité,
l’expérience, le retour d’informations, l’observation, les prévisions et les avis d’experts.
Note 2 à l’article: La disponibilité dépend des ressources de l’organisme.
3.6
engagement
niveau de travail et d’implication accordé à un système de management (3.16)
3.7
compétence
aptitude à mettre en pratique des connaissances et des savoir-faire pour obtenir les résultats escomptés
3.8
conformité
satisfaction d’une exigence (3.28)
3.9
amélioration continue
activité récurrente menée pour améliorer les performances (3.23)
3.10
correction
action visant à éliminer une non-conformité (3.19) détectée
3.11
action corrective
action visant à éliminer la cause d’une non-conformité (3.19) et à éviter qu’elle ne réapparaisse
2 © ISO 2012 – Tous droits réservés
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ISO 39001:2012(F)
3.12
décès
perte d’une vie humaine en tant que conséquence directe d’un accident de la route (3.33)
Note 1 à l’article: Il existe une définition internationale du décès par accident de la route. Cette définition,
largement acceptée, indique qu’il s’agit d’une ou des personnes tuées ou qui meurent dans les 30 jours des suites
directes d’un accident de la route, en excluant le suicide. Il peut y avoir d’autres définitions selon le pays.
3.13
information documentée
information devant être maîtrisée et tenue à jour par un organisme (3.21) ainsi que le support sur
lequel elle figure
Note 1 à l’article: Les informations documentées peuvent se présenter sous n’importe quel format et sur tous
supports et peuvent provenir de toute source.
Note 2 à l’article: Les informations documentées peuvent se rapporter:
— au système de management (3.16), y compris les processus (3.27);
— aux informations créées en vue du fonctionnement de l’organisme (documentation);
— aux preuves des résultats obtenus (enregistrements).
3.14
efficacité
niveau de réalisation des activités planifiées et d’obtention des résultats escomptés
3.15
partie intéressée
personne ou organisme (3.21) qui peut soit influer sur une décision ou une activité, soit être influencée
ou s’estimer influencée par une décision ou une activité
Note 1 à l’article: Les parties intéressées peuvent comprendre mais ne sont pas limitées aux employés,
contractants, fournisseurs, clients et autres tierces parties concernées.
3.16
système de management
ensemble d’éléments corrélés ou en interaction d’un organisme (3.21), utilisés pour établir des politiques
(3.24), des objectifs (3.20) et des processus (3.27) de façon à atteindre ces objectifs
Note 1 à l’article: Un système de management peut traiter d’un seul ou de plusieurs domaines.
Note 2 à l’article: Les éléments du système comprennent la structure, les rôles et responsabilités, la planification
et le fonctionnement de l’organisme.
Note 3 à l’article: Le domaine d’application d’un système de management peut comprendre l’ensemble de
l’organisme, des fonctions ou des sections spécifiques et identifiées de l’organisme, ou une ou plusieurs fonctions
dans un groupe d’organismes.
3.17
mesure
processus (3.27) visant à déterminer une valeur
3.18
surveillance
détermination de l’état d’un système, d’un processus (3.27) ou d’une activité
Note 1 à l’article: Pour déterminer cet état, il peut être nécessaire de vérifier, de superviser ou d’observer d’un
point de vue critique.
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ISO 39001:2012(F)
3.19
non-conformité
non-satisfaction d’une exigence (3.28)
3.20
objectif
résultat à atteindre
Note 1 à l’article: Un objectif peut être stratégique, tactique ou opérationnel.
Note 2 à l’article: Les objectifs peuvent se rapporter à différents domaines (tels que finance, santé, sécurité,
et environnement) et peuvent s’appliquer à divers niveaux [au niveau stratégique, à un niveau concernant
l’organisme dans son ensemble ou afférant à un projet, un produit ou un processus (3.27)], par exemple].
Note 3 à l’article: Un objectif peut être exprimé de différentes manières, par exemple par un résultat escompté,
un besoin, un critère opérationnel, en tant qu’objectif de SR ou par l’utilisation d’autres termes ayant la même
signification (par exemple finalité, but ou cible).
Note 4 à l’article: Dans le contexte des systèmes de management SR, les objectifs de SR sont fixés par l’organisme,
en cohérence avec sa politique de SR, en vue d’obtenir des résultats spécifiques.
3.21
organisme
personne ou groupe de personnes ayant un rôle avec les responsabilités, l’autorité et les relations lui
permettant d’atteindre ses objectifs (3.20)
Note 1 à l’article: Le concept d’organisme englobe sans s’y limiter, les travailleurs indépendants, les compagnies,
les sociétés, les firmes, les entreprises, les administrations, les partenariats, les organisations caritatives ou les
institutions, ou bien une partie ou une combinaison des entités précédentes, à responsabilité limitée ou ayant un
autre statut, de droit public ou privé.
3.22
externaliser
passer un accord selon lequel un organisme (3.21) externe assure une partie de la fonction ou met en
œuvre une partie du processus (3.27) d’un organisme
Note 1 à l’article: L’organisme externe n’est pas inclus dans le domaine d’application du système de management
(3.16), contrairement à la fonction ou au processus externalisé qui en font partie intégrante.
3.23
performance
résultat mesurable
Note 1 à l’article: Les performances peuvent être liées à des résultats quantitatifs ou qualitatifs.
Note 2 à l’article: Les performances peuvent concerner le management d’activités, de processus (3.27), de produits
(y compris de services), de systèmes ou d’organismes (3.21).
3.24
politique
intentions et orientations d’un organisme (3.21), telles qu’elles sont officiellement formulées par sa
direction (3.45)
Note 1 à l’article: La politique de SR fournit un cadre pour l’action et pour l’établissement des objectifs (3.20) de
SR et des cibles de SR (3.43)
3.25
action préventive
action visant à éliminer la cause d’une non-conformité (3.19) potentielle
3.26
procédure
manière spécifiée d’effectuer une activité ou un processus (3.27)
4 © ISO 2012 – Tous droits réservés
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ISO 39001:2012(F)
3.27
processus
ensemble d’activités corrélées ou en interaction qui transforme des éléments d’entrée en éléments de
sortie
3.28
exigence
besoin ou attente formulé, généralement implicite ou obligatoire
Note 1 à l’article: «Généralement implicite» signifie qu’il est habituel ou courant, pour l’organisme et les parties
intéressées, que le besoin ou l’attente en question soit implicite.
Note 2 à l’article: Une exigence spécifiée est une exigence formulée, par exemple une information documentée.
3.29
risque
effet de l’incertitude
Note 1 à l’article: Un effet est un écart, positif ou négatif, par rapport à une attente.
Note 2 à l’article: L’incertitude est l’état, même partiel, de manque d’information qui entrave la compréhension ou
la connaissance d’un événement, de ses conséquences ou de sa vraisemblance.
Note 3 à l’article: Un risque est souvent caractérisé par référence à des événements potentiels (tels que définis
dans le Guide ISO 73:2009, 3.5.1.3) et des conséquences également potentielles (telles que définies dans le
Guide ISO 73:2009, 3.6.1.3) ou par référence à une combinaison des deux. Dans la présente Norme internationale,
le risque associé à la SR fait référence aux accidents (événements) et au décès et aux blessures graves
(conséquences).
Note 4 à l’article: Un risque est souvent exprimé en termes de combinaison des conséquences d’un événement (y
compris des changements de circonstances) et de la vraisemblance de son occurrence (telle que définie dans le
Guide ISO 73:2009, 3.6.1.1).
3.30
route
surface que les véhicules et les personnes empruntent pour voyager, y compris la zone adjacente
Note 1 à l’article: Les voies ferrées sont incluses dans le cas de passages à niveau de la voie ferrée ou de tramways
en fonctionnement sur les routes.
3.31
réseau routier
système de routes (3.30) dans une zone donnée
3.32
circulation routière
usage motorisé ou non-motorisé de la route (3.30)
3.33
accident de la route
collision ou autre impact sur une route (3.30) causant le décès (3.12), n’importe quelle autre
blessure ou dommage
Note 1 à l’article: Dans la présente Norme internationale, les organismes (3.21) se concentrent sur la prévention
de la mort et des blessures graves (3.44) qui surviennent lors des accidents de route, dans les améliorations à long
terme et les améliorations ciblées intermédiaires.
© ISO 2012 – Tous droits réservés 5
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ISO 39001:2012(F)
3.34
incident de circulation routière
occurrence provenant de la défaillance d’un élément ou de facteurs de contribution externes d’un
système de la circulation routière (3.36)
Note 1 à l’article: Les incidents comprennent mais ne se limitent pas aux accidents de la route (3.33) et aux
accidents évités de justesse.
Note 2 à l’article: Les exemples d’éléments dans lesquels une défaillance peut provoquer des incidents
comprennent les usagers de la route (3.37), les véhicules, les routes (3.30) ou les facteurs de contribution externes
non-prévisibles, tels que l’éclair ou les animaux.
3.35
sécurité routière
SR
conditions et facteurs associés aux accidents de la route (3.33) et autre incidents de la circulation routière
(3.34) qui ont un impact sur, ou peuvent avoir un impact sur la mort ou les blessures graves des usagers
de la route (3.37)
3.36
système de circulation routière
la route (3.30), les véhicules, le système médical des urgences et les usagers de la route (3.37) et
leurs interactions
3.37
usager de la route
toute personne qui se trouve sur la route (3.30)
3.38
défaut de SR
apparition des conditions et facteurs associés au systèm
...
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