ISO/IEC 19086-2:2018

Cloud computing — Service level agreement (SLA) framework — Part 2: Metric model

This document establishes common terminology, defines a model for specifying metrics for cloud SLAs, and includes applications of the model with examples. This document establishes a common terminology and approach for specifying metrics. This document is for the benefit of and use for both cloud service providers (CSPs) and cloud service customers (CSCs). This document is intended to complement ISO/IEC 19086-1, ISO/IEC 19086-3 and ISO/IEC 19086-4. This document does not mandate the use of a specific set of metrics for cloud SLAs.

Informatique en nuage — Cadre de travail de l'accord du niveau de service — Partie 2: Modèle métrique

General Information

• Status: Published
• Publication Date: 11-Dec-2018
• ICS: 35.020 - Information technology (IT) in general
• ICS: 35.210 - Cloud computing
• Technical Committee: ISO/IEC JTC 1/SC 38 - Cloud computing and distributed platforms
• Drafting Committee: ISO/IEC JTC 1/SC 38/WG 3 - Cloud Computing Fundamentals (CCF)
• Current Stage: 9020 - International Standard under periodical review
• Start Date: 15-Oct-2023
• Completion Date: 15-Oct-2023

Relations

• Consolidated By: ISO 23659:2022 - Sports and recreational facilities — Trampoline parks — Safety requirements
• Effective Date: 06-Jun-2022
• Amended By: ISO/IEC 19086-2:2018/Amd 1:2023 - Cloud computing — Service level agreement (SLA) framework — Part 2: Metric model — Amendment 1
• Effective Date: 25-Dec-2021

Standards Content (Sample)

INTERNATIONAL ISO/IEC
STANDARD 19086-2
First edition
2018-12
Cloud computing — Service level
agreement (SLA) framework —
Part 2:
Metric model
Informatique en nuage — Cadre de travail de l'accord du niveau de
service —
Partie 2: Modèle métrique
Reference number
ISO/IEC 19086-2:2018(E)
©
ISO/IEC 2018

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ISO/IEC 19086-2:2018(E)

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ii © ISO/IEC 2018 – All rights reserved

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ISO/IEC 19086-2:2018(E)

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Symbols and abbreviated terms . 2
5 Conformance . 3
6 Metrics overview . 3
6.1 General . 3
6.2 Background . 3
6.2.1 Choosing a cloud service . 3
6.2.2 Convert requirements to agreement . 4
6.2.3 Ensure the agreement is being met . 5
6.3 Metrics . 5
6.4 Cloud service metrics (CSMs) . 5
6.4.1 Major stakeholders . 6
6.4.2 CSM usage categories . 7
7 Metric model overview .10
7.1 General .
...