SIST EG 203 499 V3.1.1:2024
(Main)Human Factors (HF) - User-centred terminology for existing and upcoming ICT devices, services and applications
Human Factors (HF) - User-centred terminology for existing and upcoming ICT devices, services and applications
The present document aims at further simplifying end-user access to ICT devices, services, and applications by providing recommended terms for basic and commonly-used ICT-related objects and activities, notably those terms that end users are commonly exposed to. Recommended terms are provided in 27 languages: Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic , Irish, Italian, Latvian, Lithuanian, Maltese, Norwegian, Polish, Portuguese, Rhaeto Romance, Romanian, Slovak, Slovenian, Spanish, and Swedish (as spoken in their respective European countries).
The recommended terms apply to mobile ICT devices and mobile applications (whether they are standalone or provide access to related services) commonly found in mobile ICT devices. Though developed in a mobile ICT context, most of the recommended terms are applicable to both mobile and fixed-network devices, services, and applications. The recommended terms are applicable to the User Interface (UI) design for a product as well as that of any user documentation accompanying it.
User requirements and, when available, industry-originated documents as well as results of previous standardization work have been considered and integrated in the present document, providing implementation-oriented guidance.
Wherever possible, a Design-for-All approach has been adopted, taking functional abilities of users, including elderly users and users with cognitive, physical, or sensory limitations into account.
The present document provides recommendations for terms that may be used by those who consider supporting the languages addressed in future products and services. It does not provide design guidance, nor does it intend to restrict the ability of market players to further improve and develop their devices and services. Neither does it intend to limit their options to trademark user interface elements or profile the user experience of brand-specific user interface implementations as a competitive edge.
Človeški dejavniki (HF) - Uporabniško usmerjeno izrazoslovje za sedanje in prihodnje naprave, storitve in aplikacije IKT
Ta dokument je namenjen nadaljnji poenostavitvi dostopa končnih uporabnikov do naprav, storitev in aplikacij IKT z zagotavljanjem priporočenih izrazov za osnovne ter pogosto uporabljene predmete in dejavnosti, povezane z IKT, zlasti izrazov, na katere končni uporabniki pogosto naletijo. Priporočeni izrazi so na voljo v naslednjih 27 jezikih: angleški, bolgarski, češki, danski, estonski, finski, francoski, grški, hrvaški, irski, islandski, italijanski, latvijski, litovski, madžarski, malteški, nemški, nizozemski, norveški, poljski, portugalski, retoromanski, romunski, slovaški, slovenski, španski in švedski (kot se govorijo v njihovih evropskih državah).
Priporočeni izrazi se uporabljajo za mobilne naprave IKT in mobilne aplikacije (ne glede na to, ali so samostojne ali zagotavljajo dostop do povezanih storitev), ki se običajno uporabljajo v mobilnih napravah IKT. Čeprav so razviti v kontekstu mobilne IKT, se večina priporočenih izrazov uporablja za mobilne in fiksne omrežne naprave, storitve in aplikacije. Priporočeni izrazi se uporabljajo za zasnovo uporabniškega vmesnika (UI) za izdelek in tudi za vsako priloženo uporabniško dokumentacijo.
Zahteve uporabnikov ter dokumenti, ki izvirajo iz industrije, in rezultati standardizacijskega dela (kadar so bili na voljo) so bili upoštevani in vključeni v tem dokumentu, ki podaja na uvajanje osredotočene smernice.
Kjer koli je bilo mogoče, je bil sprejet pristop »oblikovanje za vse«, ki upošteva funkcionalne sposobnosti uporabnikov, tudi starejših uporabnikov in uporabnikov s kognitivnimi, fizičnimi ali senzoričnimi omejitvami.
Ta dokument vsebuje priporočila glede izrazov, ki jih lahko uporabljajo tisti, ki nameravajo podpreti jezike, obravnavane v prihodnjih izdelkih in storitvah. Ne vsebuje navodil za zasnovo niti ni njegov cilj omejiti zmožnost tržnih akterjev za nadaljnje izboljšave oziroma razvoj njihovih naprav in storitev. Prav tako ne omejuje njihovih možnosti, da elemente uporabniškega vmesnika zaščitijo z blagovno znamko ali profilirajo uporabniško izkušnjo pri uvedbah uporabniškega vmesnika, specifičnih za blagovno znamko, kot konkurenčno prednost.
General Information
Standards Content (Sample)
Final draft ETSI EG 203 499 V3.1.1 (2024-02)
ETSI GUIDE
Human Factors (HF);
User-centred terminology for existing and
upcoming ICT devices, services and applications
2 Final draft ETSI EG 203 499 V3.1.1 (2024-02)
Reference
REG/HF-00301563
Keywords
accessibility, device, end-user, ICT, interface,
localisation, telephony, terminology, user
ETSI
650 Route des Lucioles
F-06921 Sophia Antipolis Cedex - FRANCE
Tel.: +33 4 92 94 42 00 Fax: +33 4 93 65 47 16
Siret N° 348 623 562 00017 - APE 7112B
Association à but non lucratif enregistrée à la
Sous-Préfecture de Grasse (06) N° w061004871
Important notice
The present document can be downloaded from:
https://www.etsi.org/standards-search
The present document may be made available in electronic versions and/or in print. The content of any electronic and/or
print versions of the present document shall not be modified without the prior written authorization of ETSI. In case of any
existing or perceived difference in contents between such versions and/or in print, the prevailing version of an ETSI
deliverable is the one made publicly available in PDF format at www.etsi.org/deliver.
Users of the present document should be aware that the document may be subject to revision or change of status.
Information on the current status of this and other ETSI documents is available at
https://portal.etsi.org/TB/ETSIDeliverableStatus.aspx
If you find errors in the present document, please send your comment to one of the following services:
https://portal.etsi.org/People/CommiteeSupportStaff.aspx
If you find a security vulnerability in the present document, please report it through our
Coordinated Vulnerability Disclosure Program:
https://www.etsi.org/standards/coordinated-vulnerability-disclosure
Notice of disclaimer & limitation of liability
The information provided in the present deliverable is directed solely to professionals who have the appropriate degree of
experience to understand and interpret its content in accordance with generally accepted engineering or
other professional standard and applicable regulations.
No recommendation as to products and services or vendors is made or should be implied.
No representation or warranty is made that this deliverable is technically accurate or sufficient or conforms to any law
and/or governmental rule and/or regulation and further, no representation or warranty is made of merchantability or fitness
for any particular purpose or against infringement of intellectual property rights.
In no event shall ETSI be held liable for loss of profits or any other incidental or consequential damages.
Any software contained in this deliverable is provided "AS IS" with no warranties, express or implied, including but not
limited to, the warranties of merchantability, fitness for a particular purpose and non-infringement of intellectual property
rights and ETSI shall not be held liable in any event for any damages whatsoever (including, without limitation, damages
for loss of profits, business interruption, loss of information, or any other pecuniary loss) arising out of or related to the use
of or inability to use the software.
Copyright Notification
No part may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and
microfilm except as authorized by written permission of ETSI.
The content of the PDF version shall not be modified without the written authorization of ETSI.
The copyright and the foregoing restriction extend to reproduction in all media.
© ETSI 2024.
All rights reserved.
ETSI
3 Final draft ETSI EG 203 499 V3.1.1 (2024-02)
Contents
Intellectual Property Rights . 5
Foreword. 5
Modal verbs terminology . 6
Introduction . 6
1 Scope . 8
2 References . 8
2.1 Normative references . 8
2.2 Informative references . 8
3 Definition of terms, symbols and abbreviations . 9
3.1 Terms . 9
3.2 Symbols . 10
3.3 Abbreviations . 10
4 User-centred development of terms . 12
5 Method . 13
5.1 General . 13
5.2 Phase 1: Identification of device-related and service- and applications-related objects and activities . 13
5.3 Phase 2: Collection of terms . 14
5.4 Phase 3: Analysis and selection . 14
5.5 Principles of use . 15
6 Device-related terminologies . 15
6.1 Domain categories . 15
6.2 General terms . 15
6.2.1 Overview . 15
6.2.2 General terms: Hardware and physical elements . 17
6.2.3 General terms: Other physical items . 37
6.2.4 General terms: Software . 43
6.2.5 General terms: Control functions - softkeys . 47
6.2.6 General terms: Control functions - gestures . 50
6.2.7 General terms: Basic functions . 57
6.2.8 General terms: Radio related . 89
6.3 Accessibility terms . 97
6.3.1 Overview . 97
6.3.2 Accessibility terms: Access and settings . 98
6.3.3 Accessibility terms: Vision . 102
6.3.4 Accessibility terms: Hearing . 114
6.3.5 Accessibility terms: Dexterity . 118
6.3.6 Accessibility terms: Cognitive assistance . 123
6.3.7 Accessibility terms: Media retrieval . 128
6.4 Telephony services . 131
6.4.1 Overview . 131
6.4.2 Telephony services: Device UI . 131
6.4.3 Telephony services: Device functionality . 139
6.4.4 Telephony services: Voice call handling . 143
6.4.5 Telephony services: System- and network services . 147
6.5 Photography . 159
6.5.1 Overview . 159
6.5.2 Taking photos . 159
6.5.3 Handling photos . 174
6.5.4 Taking and handling videos . 188
7 Service- and application-related terminologies . 193
7.1 Domain categories . 193
7.2 General terms . 193
ETSI
4 Final draft ETSI EG 203 499 V3.1.1 (2024-02)
7.2.1 Overview . 193
7.2.2 General terms: Authentication, login and confirmation . 194
7.2.3 General terms: Setup and settings . 200
7.2.4 General terms: Common functionality . 209
7.3 Messaging services . 233
7.3.1 Overview . 233
7.3.2 Access and setup - text-based services . 234
7.3.3 Access and setup - voicemail, audio, and video messaging . 250
7.3.4 Basic functionalities - text and voice messaging . 255
7.3.5 Basic functionalities - voicemail services . 259
7.4 Media services . 263
7.4.1 Overview . 263
7.4.2 AV access, retrieval, and control. 263
7.4.3 Text access, retrieval, and control . 269
7.4.4 Streaming live media . 275
7.5 Societal services and communication . 286
7.5.1 Overview . 286
7.5.2 Societal services .
...
ETSI GUIDE
Human Factors (HF);
User-centred terminology for existing and
upcoming ICT devices, services and applications
2 ETSI EG 203 499 V3.1.1 (2024-07)
Reference
REG/HF-00301563
Keywords
accessibility, device, end-user, ICT, interface,
localisation, telephony, terminology, user
ETSI
650 Route des Lucioles
F-06921 Sophia Antipolis Cedex - FRANCE
Tel.: +33 4 92 94 42 00 Fax: +33 4 93 65 47 16
Siret N° 348 623 562 00017 - APE 7112B
Association à but non lucratif enregistrée à la
Sous-Préfecture de Grasse (06) N° w061004871
Important notice
The present document can be downloaded from the
ETSI Search & Browse Standards application.
The present document may be made available in electronic versions and/or in print. The content of any electronic and/or
print versions of the present document shall not be modified without the prior written authorization of ETSI. In case of any
existing or perceived difference in contents between such versions and/or in print, the prevailing version of an ETSI
deliverable is the one made publicly available in PDF format on ETSI deliver.
Users should be aware that the present document may be revised or have its status changed,
this information is available in the Milestones listing.
If you find errors in the present document, please send your comments to
the relevant service listed under Committee Support Staff.
If you find a security vulnerability in the present document, please report it through our
Coordinated Vulnerability Disclosure (CVD) program.
Notice of disclaimer & limitation of liability
The information provided in the present deliverable is directed solely to professionals who have the appropriate degree of
experience to understand and interpret its content in accordance with generally accepted engineering or
other professional standard and applicable regulations.
No recommendation as to products and services or vendors is made or should be implied.
No representation or warranty is made that this deliverable is technically accurate or sufficient or conforms to any law
and/or governmental rule and/or regulation and further, no representation or warranty is made of merchantability or fitness
for any particular purpose or against infringement of intellectual property rights.
In no event shall ETSI be held liable for loss of profits or any other incidental or consequential damages.
Any software contained in this deliverable is provided "AS IS" with no warranties, express or implied, including but not
limited to, the warranties of merchantability, fitness for a particular purpose and non-infringement of intellectual property
rights and ETSI shall not be held liable in any event for any damages whatsoever (including, without limitation, damages
for loss of profits, business interruption, loss of information, or any other pecuniary loss) arising out of or related to the use
of or inability to use the software.
Copyright Notification
No part may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and
microfilm except as authorized by written permission of ETSI.
The content of the PDF version shall not be modified without the written authorization of ETSI.
The copyright and the foregoing restriction extend to reproduction in all media.
© ETSI 2024.
All rights reserved.
ETSI
3 ETSI EG 203 499 V3.1.1 (2024-07)
Contents
Intellectual Property Rights . 5
Foreword. 5
Modal verbs terminology . 6
Introduction . 6
1 Scope . 8
2 References . 8
2.1 Normative references . 8
2.2 Informative references . 8
3 Definition of terms, symbols and abbreviations . 9
3.1 Terms . 9
3.2 Symbols . 10
3.3 Abbreviations . 11
4 User-centred development of terms . 12
5 Method . 13
5.1 General . 13
5.2 Phase 1: Identification of device-related and service- and applications-related objects and activities .13
5.3 Phase 2: Collection of terms . 14
5.4 Phase 3: Analysis and selection . 14
5.5 Principles of use . 15
6 Device-related terminologies . 15
6.1 Domain categories . 15
6.2 General terms . 15
6.2.1 Overview . 15
6.2.2 General terms: Hardware and physical elements . 17
6.2.3 General terms: Other physical items . 37
6.2.4 General terms: Software . 43
6.2.5 General terms: Control functions - softkeys . 47
6.2.6 General terms: Control functions - gestures . 50
6.2.7 General terms: Basic functions . 57
6.2.8 General terms: Radio related . 89
6.3 Accessibility terms . 97
6.3.1 Overview . 97
6.3.2 Accessibility terms: Access and settings . 98
6.3.3 Accessibility terms: Vision . 102
6.3.4 Accessibility terms: Hearing . 114
6.3.5 Accessibility terms: Dexterity. 118
6.3.6 Accessibility terms: Cognitive assistance . 123
6.3.7 Accessibility terms: Media retrieval . 128
6.4 Telephony services . 131
6.4.1 Overview . 131
6.4.2 Telephony services: Device UI . 131
6.4.3 Telephony services: Device functionality . 139
6.4.4 Telephony services: Voice call handling . 143
6.4.5 Telephony services: System- and network services . 147
6.5 Photography . 159
6.5.1 Overview . 159
6.5.2 Taking photos . 159
6.5.3 Handling photos . 174
6.5.4 Taking and handling videos . 188
7 Service- and application-related terminologies . 193
7.1 Domain categories . 193
7.2 General terms . 193
ETSI
4 ETSI EG 203 499 V3.1.1 (2024-07)
7.2.1 Overview . 193
7.2.2 General terms: Authentication, login and confirmation . 194
7.2.3 General terms: Setup and settings. 200
7.2.4 General terms: Common functionality . 209
7.3 Messaging services . 233
7.3.1 Overview . 233
7.3.2 Access and setup - text-based services . 234
7.3.3 Access and setup - voicemail, audio, and video messaging . 250
7.3.4 Basic functionalities - text and voice messaging . 255
7.3.5 Basic functionalities - voicemail services . 259
7.4 Media services . 263
7.4.1 Overview . 263
7.4.2 AV access, retrieval, and control . 263
7.4.3 Text access, retrieval, and control . 269
7.4.4 Streaming live media . 275
7.5 Societal services and communication . 286
7.5.1 Overview . 286
7.5.2 Societal services .
...
SLOVENSKI STANDARD
01-september-2024
Človeški dejavniki (HF) - Uporabniško usmerjeno izrazoslovje za sedanje in
prihodnje naprave, storitve in aplikacije IKT
Human Factors (HF) - User-centred terminology for existing and upcoming ICT devices,
services and applications
Ta slovenski standard je istoveten z: ETSI EG 203 499 V3.1.1 (2024-07)
ICS:
33.040.01 Telekomunikacijski sistemi Telecommunication systems
na splošno in general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
ETSI GUIDE
Human Factors (HF);
User-centred terminology for existing and
upcoming ICT devices, services and applications
2 ETSI EG 203 499 V3.1.1 (2024-07)
Reference
REG/HF-00301563
Keywords
accessibility, device, end-user, ICT, interface,
localisation, telephony, terminology, user
ETSI
650 Route des Lucioles
F-06921 Sophia Antipolis Cedex - FRANCE
Tel.: +33 4 92 94 42 00 Fax: +33 4 93 65 47 16
Siret N° 348 623 562 00017 - APE 7112B
Association à but non lucratif enregistrée à la
Sous-Préfecture de Grasse (06) N° w061004871
Important notice
The present document can be downloaded from the
ETSI Search & Browse Standards application.
The present document may be made available in electronic versions and/or in print. The content of any electronic and/or
print versions of the present document shall not be modified without the prior written authorization of ETSI. In case of any
existing or perceived difference in contents between such versions and/or in print, the prevailing version of an ETSI
deliverable is the one made publicly available in PDF format on ETSI deliver.
Users should be aware that the present document may be revised or have its status changed,
this information is available in the Milestones listing.
If you find errors in the present document, please send your comments to
the relevant service listed under Committee Support Staff.
If you find a security vulnerability in the present document, please report it through our
Coordinated Vulnerability Disclosure (CVD) program.
Notice of disclaimer & limitation of liability
The information provided in the present deliverable is directed solely to professionals who have the appropriate degree of
experience to understand and interpret its content in accordance with generally accepted engineering or
other professional standard and applicable regulations.
No recommendation as to products and services or vendors is made or should be implied.
No representation or warranty is made that this deliverable is technically accurate or sufficient or conforms to any law
and/or governmental rule and/or regulation and further, no representation or warranty is made of merchantability or fitness
for any particular purpose or against infringement of intellectual property rights.
In no event shall ETSI be held liable for loss of profits or any other incidental or consequential damages.
Any software contained in this deliverable is provided "AS IS" with no warranties, express or implied, including but not
limited to, the warranties of merchantability, fitness for a particular purpose and non-infringement of intellectual property
rights and ETSI shall not be held liable in any event for any damages whatsoever (including, without limitation, damages
for loss of profits, business interruption, loss of information, or any other pecuniary loss) arising out of or related to the use
of or inability to use the software.
Copyright Notification
No part may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and
microfilm except as authorized by written permission of ETSI.
The content of the PDF version shall not be modified without the written authorization of ETSI.
The copyright and the foregoing restriction extend to reproduction in all media.
© ETSI 2024.
All rights reserved.
ETSI
3 ETSI EG 203 499 V3.1.1 (2024-07)
Contents
Intellectual Property Rights . 5
Foreword. 5
Modal verbs terminology . 6
Introduction . 6
1 Scope . 8
2 References . 8
2.1 Normative references . 8
2.2 Informative references . 8
3 Definition of terms, symbols and abbreviations . 9
3.1 Terms . 9
3.2 Symbols . 10
3.3 Abbreviations . 11
4 User-centred development of terms . 12
5 Method . 13
5.1 General . 13
5.2 Phase 1: Identification of device-related and service- and applications-related objects and activities .13
5.3 Phase 2: Collection of terms . 14
5.4 Phase 3: Analysis and selection . 14
5.5 Principles of use . 15
6 Device-related terminologies . 15
6.1 Domain categories . 15
6.2 General terms . 15
6.2.1 Overview . 15
6.2.2 General terms: Hardware and physical elements . 17
6.2.3 General terms: Other physical items . 37
6.2.4 General terms: Software . 43
6.2.5 General terms: Control functions - softkeys . 47
6.2.6 General terms: Control functions - gestures . 50
6.2.7 General terms: Basic functions . 57
6.2.8 General terms: Radio related . 89
6.3 Accessibility terms . 97
6.3.1 Overview . 97
6.3.2 Accessibility terms: Access and settings . 98
6.3.3 Accessibility terms: Vision . 102
6.3.4 Accessibility terms: Hearing . 114
6.3.5 Accessibility terms: Dexterity. 118
6.3.6 Accessibility terms: Cognitive assistance . 123
6.3.7 Accessibility terms: Media retrieval . 128
6.4 Telephony services . 131
6.4.1 Overview . 131
6.4.2 Telephony services: Device UI . 131
6.4.3 Telephony services: Device functionality . 139
6.4.4 Telephony services: Voice call handling . 143
6.4.5 Telephony services: System- and network services . 147
6.5 Photography . 159
6.5.1 Overview . 159
6.5.2 Taking photos . 159
6.5.3 Handling photos . 174
6.5.4 Taking and handling videos . 188
7 Service- and application-related terminologies . 193
7.1 Domain categories . 193
7.2 General terms . 193
ETSI
4 ETSI EG 203 499 V3.1.1 (2024-07)
7.2.1 Overview . 193
7.2.2 General terms: Authentication, login and confirmation . 194
7.2.3 General terms: Setup and settings. 200
7.2.4 General terms: Common functionality . 209
7.3 Messaging services . 233
7.3.1 Overview . 233
7.3.2 Access and setup - text-based services . 234
7.3.3 Access and setup - voicemail, audio, and video messaging . 250
7.3.4 Basic functionalities - text and voice messaging . 255
7.3.5 Basic functionalities - voicemail services . 259
7.4 Media services . 263
7.4.1 Overview . 263
7.4.2 AV access, retrieval, and control .
...
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