Monitoring and alarm receiving centre

This European Standard specifies the minimum requirements for monitoring, receiving and processing of alarm messages generated by alarm systems taking place as an integrated part of the total fire safety and security solution.
For the purpose of this standard, the term “alarm” is used in the broad sense to include fault, status and other messages received from one or more of a range of safety and security alarm systems such as but not limited to fire detection and fire alarm systems, fixed fire fighting systems, intrusion and hold-up alarm systems, access control systems, video surveillance systems, social alarms systems and combinations of such systems.
This standard gives requirements for two categories of ARC, category I and category II. A category I ARC will be designed, constructed and operated to a higher standard with respect to construction, security and integrity than a category II ARC.
The categorization is determined according to the type(s) of alarm messages handled.
Category I: ARCs handling messages from:
   I&HAS’s;
   access control systems;
   VSS in security applications that require an emergency response (for example loss prevention);
   people monitoring and object tracking systems for security applications;
   alarm messages handled by category II ARCs;
   combinations of the above systems.
Category II: ARC’s handling messages from:
   fire alarm systems;
   fixed firefighting systems;
   social alarm systems;
   audio/video door entry systems;
   VSS in non-security applications (for example traffic flow);
   people monitoring and object tracking systems for non-security applications;
   elevator emergency systems;
   combinations of the above systems.
The requirements apply to ARC’s (whether established in single or multiple sites) monitoring and processing alarms generated by systems installed at other locations and also to ARC’s monitoring solely alarms from systems within their own site.
The standard includes functional and specific requirements supporting the services of an ARC.
The standard does NOT apply to
   alarm systems used for non-civil purposes;
   alarm systems for medical or health applications.

Alarmempfangsstelle

Centre de contrôle et de réception d’alarme

Le présent document spécifie les exigences minimales pour le contrôle, la réception et le traitement des messages d’alarme générés par les systèmes d’alarme faisant partie de la solution globale de prévention et sécurité incendie. Pour les besoins du présent document, le terme « alarme » est utilisé au sens large. Il inclut les messages de défaut, les messages d’état et les autres messages transmis par un ou plusieurs des différents types de systèmes d’alarme de sécurité et de sûreté y compris, entre autres, les systèmes de détection incendie et d’alarme incendie, les systèmes fixes d’extinction d’incendie, les systèmes d’alarme contre l’intrusion et les hold-up, les systèmes de contrôle d’accès, les systèmes de vidéosurveillance, les systèmes d’alarme sociale et les combinaisons de ces systèmes. Le présent document spécifie les exigences relatives à deux catégories d’ARC: la catégorie I et la catégorie II. Un ARC de catégorie I est conçu, construit et mis en fonctionnement avec un meilleur niveau de construction, de sécurité et d’intégrité qu’un ARC de catégorie II. Les catégories sont déterminées selon le ou les types de messages d’alarme traités. Catégorie I: ARC traitant les messages provenant d’applications de sécurité: - systèmes d’alarme contre l’intrusion et les hold-up (I&HAS); - systèmes de contrôle d’accès; - systèmes de vidéosurveillance (VSS - video surveillance system) dans les applications de sécurité exigeant une intervention d’urgence (par exemple, la prévention des sinistres); - systèmes de surveillance des personnes et de suivi des travailleurs isolés et des objets pour les applications de sécurité; - messages d’alarme traités par les ARC de la catégorie II; - combinaisons des systèmes susmentionnés. Catégorie II: ARC traitant les messages provenant d’applications non relatives à la sécurité: - systèmes d’alarme incendie; - systèmes fixes d’extinction d’incendie; - systèmes d’alarme sociale; - systèmes de portier audio et vidéo; - systèmes de vidéosurveillance (VSS) dans les applications non relatives à la sécurité (par exemple, le flux de trafic); - systèmes de surveillance des personnes et de suivi des travailleurs isolés et des objets pour les applications non relatives à la sécurité; - systèmes d’urgence liés aux élévateurs; - combinaisons des systèmes susmentionnés. Les exigences s’appliquent aux ARC (qu’ils soient installés dans un seul ou plusieurs sites) contrôlant et traitant les alarmes générées par les systèmes installés à d’autres emplacements ainsi qu’aux ARC contrôlant exclusivement les alarmes provenant de systèmes installés dans leur propre site. Le présent document comprend les exigences fonctionnelles et spécifiques qui prennent en charge les services d’un ARC. Il ne s’applique PAS aux - systèmes d’alarme utilisés à des fins non civiles; - systèmes d’alarme destinés à des applications médicales ou sanitaires.

Nadzorni in sprejemni centri za alarme

Ta evropski standard določa minimalne zahteve za spremljanje, sprejemanje in obdelavo alarmnih sporočil iz alarmnih sistemov, ki so sestavni del celotne požarne in varnostne rešitve.
V tem standardu se izraz »alarm« uporablja v širšem pomenu in vključuje napake, stanje ter druga sporočila, prejeta iz enega ali več različnih varnostnih in varnostno-alarmnih sistemov, kot so sistemi za odkrivanje in javljanje požara, fiksni sistemi za gašenje požarov, sistemi za javljanje vloma in ropa, sistemi za nadzor dostopa, videonadzorni sistemi, sistemi socialnih alarmov ter kombinacije takih sistemov, vendar ne omejeno na našteto.
Ta standard določa zahteve za dve kategoriji sprejemnih centrov za alarme, kategorijo I in kategorijo II. Sprejemni center za alarme kategorije I ima glede zgradbe, varnosti in celovitosti zahtevnejšo zasnovo, zgradbo ter delovanje kot sprejemni center za alarme kategorije II.
Kategorizacija se določi glede na vrsto(-e) alarmnih sporočil.
Kategorija I: sprejemni centri za alarme, ki obdelujejo sporočila iz:
-   sistemov za javljanje vloma in ropa;
-   sistemov za nadzor dostopa;
-   videonadzornih sistemov v varnostnih aplikacijah, ki zahtevajo odziv v sili (na primer preprečevanje izgub);
-   sistemov za nadzor ljudi in spremljanje predmetov za varnostne aplikacije;
-   alarmnih sporočil, ki jih obravnavajo sprejemni centri za alarme kategorije II;
-   kombinacij zgornjih sistemov.
Kategorija II: sprejemni centri za alarme, ki obdelujejo sporočila iz:
-   sistemov za javljanje požara;
-   fiksnih sistemov za gašenje požarov;
-   sistemov socialnih alarmov;
-   avdio/video vhodnih sistemov;
-   videonadzornih sistemov v aplikacijah, ki niso povezane z varovanjem (na primer tok prometa);
-   sistemov za nadzor ljudi in spremljanje predmetov za aplikacije, ki niso povezane z varovanjem;
-   dvižnih sistemov v sili;
-   kombinacij zgornjih sistemov.
Zahteve veljajo za sprejemne centre za alarme (na eni ali več lokacijah), ki nadzirajo in spremljajo alarme iz sistemov, nameščenih na drugih lokacijah, in tudi za spremljanje alarmov iz sistemov znotraj njihove lastne lokacije.
Standard vključuje funkcionalne in posebne zahteve, ki podpirajo storitve sprejemnega centra za alarme.
Ta standard se NE uporablja za:
-   alarmne sisteme, ki se ne uporabljajo za civilne namene;
-   alarmne sisteme za medicinske ali zdravstvene namene.

General Information

Status
Published
Public Enquiry End Date
30-Apr-2016
Publication Date
13-Oct-2019
Technical Committee
Current Stage
6060 - National Implementation/Publication (Adopted Project)
Start Date
10-Oct-2019
Due Date
15-Dec-2019
Completion Date
14-Oct-2019

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SLOVENSKI STANDARD
SIST EN 50518:2019
01-november-2019
Nadomešča:
SIST EN 50518-1:2013
SIST EN 50518-2:2013
SIST EN 50518-3:2013
Nadzorni in sprejemni centri za alarme
Monitoring and alarm receiving centre
Alarmempfangsstelle
Centre de contrôle et de réception d’alarme
Ta slovenski standard je istoveten z: EN 50518:2019
ICS:
13.320 Alarmni in opozorilni sistemi Alarm and warning systems
SIST EN 50518:2019 en,fr

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN 50518:2019
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SIST EN 50518:2019
EUROPEAN STANDARD EN 50518
NORME EUROPÉENNE
EUROPÄISCHE NORM
August 2019
ICS 13.320 Supersedes EN 50518-1:2013, EN 50518-2:2013, EN
50518-3:2013 and all of its amendments and corrigenda (if
any)
English Version
Monitoring and Alarm Receiving Centre
Centre de contrôle et de réception d'alarme Alarmempfangsstelle

This European Standard was approved by CENELEC on 2019-02-06. CENELEC members are bound to comply with the CEN/CENELEC

Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.

Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC

Management Centre or to any CENELEC member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by translation

under the responsibility of a CENELEC member into its own language and notified to the CEN-CENELEC Management Centre has the

same status as the official versions.

CENELEC members are the national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic,

Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the

Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,

Turkey and the United Kingdom.
European Committee for Electrotechnical Standardization
Comité Européen de Normalisation Electrotechnique
Europäisches Komitee für Elektrotechnische Normung
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels

© 2019 CENELEC All rights of exploitation in any form and by any means reserved worldwide for CENELEC Members.

Ref. No. EN 50518:2019 E
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SIST EN 50518:2019
EN 50518:2019 (E)
Contents Page

European foreword ................................................................................................................................. 6

Introduction ............................................................................................................................................. 7

1 Scope .......................................................................................................................................... 8

2 Normative references ................................................................................................................ 9

3 Terms, definitions and abbreviations ....................................................................................10

3.1 Terms and definitions .................................................................................................. 10

3.2 Abbreviations ............................................................................................................... 14

4 Planning ...................................................................................................................................15

4.1 Categorization ............................................................................................................. 15

4.2 Site selection ............................................................................................................... 15

5 Construction – ARC structure ................................................................................................15

5.1 General ........................................................................................................................ 15

5.2 Walls, floor and ceiling – resistance against physical attack ........................................ 15

5.2.1 Category I .................................................................................................................... 15

5.2.2 Category II ................................................................................................................... 16

5.3 Perimeter doorsets – resistance against physical attack and bullet attack ................... 16

5.4 Glazed areas ............................................................................................................... 16

5.4.1 Category I .................................................................................................................... 16

5.4.2 Category II ................................................................................................................... 16

5.5 Resistance against fire and smoke .............................................................................. 16

5.6 Protection against the effect of lightning ...................................................................... 16

5.7 Openings ..................................................................................................................... 16

5.7.1 General ........................................................................................................................ 16

5.7.2 Entrance to the ARC .................................................................................................... 17

5.7.3 Emergency entry ......................................................................................................... 17

5.7.4 Emergency exit(s) ........................................................................................................ 17

5.7.5 Ventilation .................................................................................................................... 17

5.7.6 Service inlets and outlets ............................................................................................. 18

5.7.7 Transfer hatch / chute .................................................................................................. 18

5.8 Location of data processing equipment ........................................................................ 18

5.8.1 Category I .................................................................................................................... 18

5.8.2 Category II ................................................................................................................... 19

5.9 Communication cables ................................................................................................ 20

5.9.1 Category I .................................................................................................................... 20

5.9.2 Category II ................................................................................................................... 20

5.10 Facilities ...................................................................................................................... 20

5.10.1 Category I ................................................................................................................. 20

5.10.2 Category II ................................................................................................................ 20

6 Alarm systems of the ARC .....................................................................................................20

6.1 Category I .................................................................................................................... 20

6.1.1 General ........................................................................................................................ 20

6.1.2 External attack ............................................................................................................. 21

6.1.3 Glazed areas ............................................................................................................... 21

6.1.4 Fire .............................................................................................................................. 21

6.1.5 Entry / exit ................................................................................................................... 21

6.1.6 Gas .............................................................................................................................. 21

6.1.7 Hold-up ........................................................................................................................ 21

6.1.8 Safety monitoring ......................................................................................................... 21

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EN 50518:2019 (E)

6.1.9 Messages from the ARC alarm systems ...................................................................... 22

6.1.10 Video surveillance system......................................................................................... 22

6.2 Category II ................................................................................................................... 22

7 Electrical power supplies .......................................................................................................22

7.1 Mains supply ................................................................................................................ 22

7.2 Standby power supplies ............................................................................................... 22

7.2.1 General ........................................................................................................................ 22

7.2.2 UPS ............................................................................................................................. 22

7.2.3 Standby generators ..................................................................................................... 23

8 Alarm Management System ...................................................................................................23

8.1 General ........................................................................................................................ 23

8.2 Time synchronization of equipment ............................................................................. 25

8.3 Recording and logging of events .................................................................................. 25

8.4 Storage of master data ................................................................................................ 25

9 Operation of the ARC ..............................................................................................................26

9.1 Procedures – General .................................................................................................. 26

9.1.1 General ........................................................................................................................ 26

9.1.2 Creation, modification and cancellation of services or customer accounts ................... 26

9.1.3 Message handling........................................................................................................ 26

9.1.4 Communication with response services ....................................................................... 26

9.1.5 Individual services provided by the ARC ...................................................................... 26

9.1.6 Alarm verification ......................................................................................................... 26

9.1.7 Unexpected increase in alarm signals.......................................................................... 26

9.1.8 Alarm transmission path failures .................................................................................. 26

9.1.9 Controls to maintain quality of service .......................................................................... 27

9.1.10 Installation, maintenance, protection, removal and reuse of assets under the control

of the ARC ................................................................................................................ 27

9.1.11 Monitoring and testing of equipment ......................................................................... 27

9.1.12 Fault procedures and reporting ................................................................................. 27

9.1.13 Information management .......................................................................................... 28

9.1.14 Data back-up ............................................................................................................ 28

9.1.15 Confidentiality and classification of information ......................................................... 28

9.1.16 Relationships with essential suppliers ....................................................................... 28

9.1.17 Administrative procedures ........................................................................................ 28

9.1.18 Physical access ........................................................................................................ 28

9.1.19 Remote access ......................................................................................................... 29

9.1.20 Operational continuity and emergencies ................................................................... 29

9.1.21 Emergency evacuation and re-entry ......................................................................... 29

9.1.22 Emergency entry ....................................................................................................... 29

9.1.23 Key performance indicators ...................................................................................... 29

9.2 Performance criteria – message handling .................................................................... 29

10 General Principles, Leadership, Governance, Management, and Staffing ........................30

10.1 General ........................................................................................................................ 30

10.2 Governance and Strategy ............................................................................................ 30

10.3 Legal and operational set-up ....................................................................................... 30

10.4 Management System ................................................................................................... 30

10.5 Staffing ........................................................................................................................ 32

10.5.1 General ..................................................................................................................... 32

10.5.2 Security screening and vetting .................................................................................. 32

10.5.3 Training..................................................................................................................... 32

Annex A (informative) Typical ARC layout category I .......................................................................33

Annex B (informative) Security and technical implications of remote access to ARC data .........34

B.1 General .....................................................................................................................................34

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SIST EN 50518:2019
EN 50518:2019 (E)

B.2 Levels of access ......................................................................................................................34

B.3 Access to the system ..............................................................................................................34

B.4 Authorization for facilities ......................................................................................................34

B.4.1 General .....................................................................................................................................34

B.4.2 View only ..................................................................................................................................34

B.4.3 Edit ............................................................................................................................................35

B.4.4 Creation of a new record ........................................................................................................35

B.4.5 Confirmation of changes made ..............................................................................................35

B.5 Placing a system on test ........................................................................................................35

B.6 Password management ..........................................................................................................35

Annex C (informative) Alarm management system requirements ...................................................36

C.1 Structure of an AMS ................................................................................................................36

C.1.1 General .....................................................................................................................................36

C.1.2 Interface for interconnection with RCT (I ) ........................................................................37

RCT

C.1.3 Interconnection with other AMS’s (joining module) ............................................................37

C.1.4 Communication module..........................................................................................................37

C.1.5 Information module .................................................................................................................37

C.1.6 User Interface ...........................................................................................................................37

C.2 Faults ........................................................................................................................................37

C.2.1 General .....................................................................................................................................37

C.2.2 Fault detection .........................................................................................................................37

C.2.3 Avoiding faults in manual data entries .................................................................................37

C.2.4 Presentation of fault information ...........................................................................................37

C.3 Message ...................................................................................................................................38

C.3.1 Message acknowledgement ...................................................................................................38

C.3.2 Alarm messages ......................................................................................................................38

C.3.3 Fault messages ........................................................................................................................38

C.3.4 Expected messages ................................................................................................................38

C.3.5 Other received messages .......................................................................................................38

C.3.6 Message queue ........................................................................................................................38

C.3.7 Input priorities .........................................................................................................................39

C.3.8 Alert indication ........................................................................................................................39

C.3.9 Message acceptance ...............................................................................................................39

C.4 Information to be presented ...................................................................................................39

C.4.1 Information to be presented relating to messages ..............................................................39

C.4.2 Information to be presented relating to fault information received from alarm systems 40

C.4.3 Failure of the means of presentation of information ...........................................................40

C.5 Logging ....................................................................................................................................40

C.5.1 General .....................................................................................................................................40

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EN 50518:2019 (E)

C.5.2 Time stamps for logging .........................................................................................................40

C.5.3 Master data log (Log M1) ........................................................................................................41

C.5.4 Event log’s ...............................................................................................................................41

C.5.5 Access levels ...........................................................................................................................42

C.5.6 Access to database .................................................................................................................42

C.5.7 Access to alarm management system ..................................................................................42

C.5.8 Access to alarm management system configuration data ..................................................42

C.5.9 Access to log data ...................................................................................................................42

C.6 Monitoring of interconnection with the receiving centre transceiver ................................43

Bibliography ..........................................................................................................................................44

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SIST EN 50518:2019
EN 50518:2019 (E)
European foreword
This document (EN 50518:2019) has been prepared by CLC/TC 79, “Alarm systems”.
The following dates are fixed:
• latest date by which this document has to be (dop) 2020-02-06
implemented at national level by publication of
an identical national standard or by
endorsement
• latest date by which the national standards (dow) 2022-02-06
conflicting with this document have to
be withdrawn
This documents supersedes EN 50518-1:2013, EN 50518-2:2013 and EN 50518-3:2013.

EN 50518:2017 includes the following significant technical changes with respect to EN 50518-1:2013,

EN 50518-2:2013 and EN 50518-3:2013:
— referenced based standards were updated to the latest versions;
— definitions were updated;

— the scope was extended to include fire, access, CCTV, social alarms and other alarms;

— two categories ARC’s are described, category I and category II. A category I ARC will be

designed, constructed and operated to a higher standard with respect to construction, security

and integrity than a category II ARC;

— a chapter was added which describes the management tools that shall be in place in the ARC;

— an informative annex was added which describes security and technical implications of remote

access to ARC data;

— an informative annex was added which describes requirements for an alarm management

system.

This revision was prepared to bring the procedures up-to-date with current technical developments,

taking account of changes in the basic standards and the experience gained in the use of the

standard.
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SIST EN 50518:2019
EN 50518:2019 (E)
Introduction

This European Standard applies to all Monitoring and Alarm Receiving Centres (MARC’s) that monitor

and/or receive and/or process (alarm) messages that require an emergency response.

The abbreviation MARC describes the full functional scope of a Monitoring and Alarm Receiving

centre. In all existing EN 50131 series under CLC/TC 79, “Alarm systems”, the abbreviation ARC is

used. To avoid confusion and to achieve consistency in terminology the abbreviation ARC will be used

throughout this standard, where MARC is equivalent to ARC.

The function of receiving, processing and initiating response actions by (human or non-human)

intervention is not limited to only those messages as generated by Intruder and Hold-up Alarm

Systems (I&HAS). The whole series of standards under CLC/TC 79, “Alarm systems”, encompasses

video surveillance systems (EN 62676), social alarm systems (EN 50134), access control systems

(EN 60839-11) and audio and video door entry systems. All of these systems can send information,

including alarms, to one or more ARC’s for further processing, evaluation and intervention.

Alarm information generated by other systems such as fire detection and fire alarm systems, (vehicle)

tracking and tracing systems, man guarding or telecommunication network supervision is regularly

transmitted to one or more ARC’s for further processing, evaluation and intervention.

In all of these circumstances, criminal action and/or emergency situations can jeopardize the safety

and security of people and/or properties. The central locations where the receiving, processing and

initiation of intervention take place should comply with the requirements of this standard.

Figure 1 shows the chain of events of the total alarm process.
Figure 1 — Chain diagram of the total alarm process

It is noted that this European Standard cannot supersede any legislative requirements deemed

necessary by a National Government to control the security sector on a national basis. This standard

cannot interfere with all those items that are regulated by (inter)national regulations concerning

external services (for example water, waste water, fuel supplies for gas and/or oil and mains power

supplies).
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SIST EN 50518:2019
EN 50518:2019 (E)
1 Scope

This document specifies the minimum requirements for monitoring, receiving and processing of alarm

messages generated by alarm systems taking place as a part of the total fire, safety and security

solution.

For the purpose of this document, the term “alarm” is used in the broad sense to include fault, status

and other messages received from one or more of a range of safety and security alarm systems such

as but not limited to fire detection and fire alarm systems, fixed firefighting systems, intrusion and hold-

up alarm systems, access control systems, video surveillance systems, social alarms systems and

combinations of such systems.

This document gives requirements for two categories of ARC, category I and category II. A category I

ARC will be designed, constructed and operated to a higher standard with respect to construction,

security and integrity than a category II ARC.

The categorization is determined according to the type(s) of alarm messages handled.

Category I: ARCs handling messages from security applications:
— I&HAS’s;
— access control systems;

— VSS in security applications that require an emergency response (for example loss prevention);

— people monitoring, lone workers and object tracking systems for security applications;

— alarm messages handled by category II ARCs;
— combinations of the above systems.
Category II: ARC’s handling messages from non-security applications:
— fire alarm systems;
— fixed firefighting systems;
— social alarm systems;
— audio/video door entry systems;
— VSS in non-security applications (for example traffic flow);

— people monitoring, lone workers and object tracking systems for non-security applications;

— lifts emergency systems;
— combinations of the above systems.

The requirements apply to ARC’s (whether established in single or multiple sites) monitoring and

processing alarms generated by systems installed at other locations and also to ARC’s monitoring

solely alarms from systems within their own site.

The document includes functional and specific requirements supporting the services of an ARC.

The document does NOT apply to:
— alarm systems used for non-civil purposes;
— alarm systems for medical or health applications.
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SIST EN 50518:2019
EN 50518:2019 (E)
2 Normative references

The following documents are referred to in the text in such a way that some or all of their content

constitutes requirements of this document. For dated references, only the edition cited applies. For

undated references, the latest edition of the referenced document (including any amendments)

applies.
EN 54 (series), Fire detection and fire alarm systems

EN 179, Building hardware — Emergency exit devices operated by a lever handle or push pad, for use

on escape routes — Requirements and test methods

EN 356, Glass in building — Security glazing — Testing and classification of resistance against

manual attack
...

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