IEC 60839-5-3:2016 specifies the minimum equipment requirements for the performance, reliability, resilience, security and safety characteristics of the receiving centre transceiver installed in an ARC and used in alarm transmission systems. The alarm transmission system requirements and classifications are defined within IEC 60839-5-1.

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IEC 60839-5-2:2016 specifies the general equipment requirements for the performance, reliability, resilience, security and safety characteristics of supervised premises transceiver (SPT) installed in supervised premises and used in alarm transmission systems (ATS). A supervised premises transceiver can be a stand-alone device or an integrated part of an alarm system. These requirements also apply to the SPT sharing means of interconnection, control, communication and power supplies with other applications. The alarm transmission system requirements and classifications are defined within IEC 60839-5-1. This new edition includes the following significant technical changes with respect to the previous edition:
- reflects the current technological state of art (IP networks);
- harmonizes with the ATS categories introduced in IEC 60839-5-1:2014;
- introduces test requirements.

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IEC 60839-5-1:2014 specifies the requirements for the performance, reliability, resilience and security of alarm transmission systems and ensures their suitability for use with different types of alarm systems and annunciation equipment. This standard specifies the requirements for alarm transmission systems providing alarm transmission between an alarm system at supervised premises and annunciation equipment at an alarm receiving centre. It applies to transmission systems for all types of alarm messages such as fire, intrusion, access control, social alarm, etc. This edition includes the following significant technical changes with respect to the previous edition published 24 years ago: techniques and constraints have been widely changed since that time, which has been reflected in this new edition.

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This European Standard specifies the general equipment requirements for the performance, reliability, resilience, security and safety characteristics of supervised premises transceiver (SPT) installed in supervised premises and used in alarm transmission systems (ATS). A supervised premises transceiver can be a stand-alone device or an integrated part of an alarm system.
These requirements also apply to SPT’s sharing means of interconnection, control, communication and power supplies with other applications.
The alarm transmission system requirements and classifications are defined within EN 50136-1. Different types of alarm systems may in addition to alarm messages also send other types of messages, e.g. fault messages and status messages.
The term alarm is used in this broad sense throughout the document. Additional requirements for the connection of specific types of alarm systems are given in the relevant European Standards.
Because the SPT can be applied in different applications (e.g. I&HAS, fire and social alarm systems), requirements for the SPT, additional to those of this European Standard, may be specified in separate application specific documents.
This European Standard specifies the requirements specific to alarm transmission. Application specific requirements for the connection of the SPT to specific types of alarm systems are given in the EN/TS 50131 series for I&HAS, and EN 54 series for fire. For other SPT applications, see the relevant National or European standards.

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This European Standard specifies the minimum equipment requirements for the performance, reliability, resilience, security and safety characteristics of the receiving centre transceiver (RCT) installed in ARC and used in alarm transmission systems. The alarm transmission system requirements and classifications are defined within EN 50136 1. Different types of alarm systems may in addition to alarm messages also send other types of messages, e.g. fault messages and status messages. These messages are also considered to be alarm messages. The term alarm message is used in this broad sense throughout the document.  Where application specific standards exist, the RCT should comply with relevant standards called up by that application. The RCT can be either an integrated element of any receiving/annunciation equipment, or a stand-alone device. In either case, the requirements of this European Standard should apply. The function of the RCT is to monitor the ATPs, receive alarm messages, forward alarm messages to one or more AEs and send acknowledgements to the SPTs. Management of the transmission network is not in the scope of this European Standard.

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This document specifies a protocol for point-to-point transmission of alarms and faults, as well as communications monitoring, between a Supervised Premises Transceiver and a Receiving Centre Transceiver using the Internet Protocol (IP).
The protocol is intended for use over any network that supports the transmission of IP data. These include Ethernet, xDSL, GPRS, WiFi, UMTS and WIMAX.
The system performance characteristics for alarm transmission are specified in EN 50136-1.
The performance characteristics of the supervised premises equipment should comply with the requirements of its associated alarm system standard and applies for transmission of all types of alarms including, but not limited to, fire, intrusion, access control and social alarms.
Compliance with this document is voluntary.

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This standard specifies the requirements for the performance, reliability and security characteristics of alarm transmission systems.
It covers the general requirements for connections providing signalling between an alarm system at a supervised premises and annunciation equipment at an alarm receiving centre.
EN 50136-1 Applies to transmission systems for all types of alarm messages such as fire, intrusion, access control, social alarm, etc. Different types of alarm system may in addition to alarm messages also send other types of messages, e.g. fault messages and status messages. These messages are also considered to be alarm messages. The term alarm is used in this broad sense throughout the document.
Additional requirements for the connection of specific types of alarm systems are given in the relevant European Standards.

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These application guidelines include guidance on the application of the design, planning, operation, installation, commissioning and maintenance of alarm transmission systems for use in fire, I&HAS, Social Alarms and VSS applications. This document does NOT specify requirements. The requirements for ATS and ATE are specified in other parts of the EN 50136 series of standards.
These application guidelines are intended to assist those responsible for establishing an ATS(n) to ascertain the appropriate design, planning, Installation, operation and maintenance of an ATS(n) and to determine the most appropriate ATS category for the required system performance. E.g. Installers and service providers, ATSPs and their ICT managers, Network operators (Telco’s), ARC’s and their ICT managers, Test houses and Certification inspectorates, Specifiers, Insurance companies, Manufacturers of ATE.

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This International Standard specifies the requirements for an environmental management system
that an organization can use to enhance its environmental performance. This International Standard
is intended for use by an organization seeking to manage its environmental responsibilities in a
systematic manner that contributes to the environmental pillar of sustainability.
This International Standard helps an organization achieve the intended outcomes of its environmental
management system, which provide value for the environment, the organization itself and interested
parties. Consistent with the organization’s environmental policy, the intended outcomes of an
environmental management system include:
— enhancement of environmental performance;
— fulfilment of compliance obligations;
— achievement of environmental objectives.
This International Standard is applicable to any organization, regardless of size, type and nature,
and applies to the environmental aspects of its activities, products and services that the organization
determines it can either control or influence considering a life cycle perspective. This International
Standard does not state specific environmental performance criteria.
This International Standard can be used in whole or in part to systematically improve environmental
management. Claims of conformity to this International Standard, however, are not acceptable unless
all its requirements are incorporated into an organization’s environmental management system and
fulfilled without exclusion.

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ISO 9001:2015 specifies requirements for a quality management system when an organization:
a)    needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
b)    aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.

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This European Standard specifies the minimum equipment requirements for the performance, reliability, resilience, security and safety characteristics of the receiving centre transceiver (RCT) installed in ARC and used in alarm transmission systems.

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This European Standard specifies the general equipment requirements for the performance, reliability, resilience, security and safety characteristics of supervised premises transceiver (SPT) installed in supervised premises and used in alarm transmission systems (ATS). A supervised premises transceiver can be a stand-alone device or an integrated part of an alarm system. These requirements also apply to SPT’s sharing means of interconnection, control, communication and power supplies with other applications. The alarm transmission system requirements and classifications are defined within EN 50136-1. Different types of alarm systems may in addition to alarm messages also send other types of messages, e.g. fault messages and status messages. The term alarm is used in this broad sense throughout the document. Additional requirements for the connection of specific types of alarm systems are given in the relevant European Standards. Because the SPT can be applied in different applications (e.g. I&HAS, fire and social alarm systems), requirements for the SPT, additional to those of this European Standard, may be specified in separate application specific documents. This European Standard specifies the requirements specific to alarm transmission. Application specific requirements for the connection of the SPT to specific types of alarm systems are given in the EN 50131 (all parts) for I&HAS, and EN 54 (all parts) for fire. For other SPT applications, see the relevant National or European standards.

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This part of IEC 60839 specifies the minimum functionality, performance requirements and test methods for electronic access control systems and components used for physical access (entry and exit) in and around buildings and protected areas. It does not include requirements for access point actuators and sensors. This standard is not intended to cover requirements for off premise transmission associated with intrusion or hold up alarm signals. This standard applies to electronic access control systems and components intended to be used in security applications for the granting of access and includes requirements for logging, identification and control of information. The standard comprises the following:
- A conceptual model and system architecture.
- Criteria covering: - classification based on performance functionalities and capabilities; - access point interface requirements; - indication and annunciation requirements (display, alert, logging); - duress signalling and overriding; - recognition requirements; - system self-protection requirements; - communication between the component parts of the electronic access control system and with other systems.
- Requirements for environmental conditions (indoor/outdoor use) and electromagnetic compatibility.
- Test methods.

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This European Standard specifies the requirements for the performance, reliability and security characteristics of alarm transmission systems. It specifies the requirements for alarm transmission systems providing alarm transmission between an alarm system at a supervised premises and annunciation equipment at an alarm receiving centre. This European Standard applies to transmission systems for all types of alarm messages such as fire, intrusion, access control, social alarm, etc. Different types of alarm systems may in addition to alarm messages also send other types of messages, e.g. fault messages and status messages. These messages are also considered to be alarm messages in the context of this standard. The term alarm is used in this broad sense throughout the document. Additional alarm transmission requirements of specific types of alarm systems are given in the relevant European Standards.

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This Technical Specification specifies the requirements and test procedures for annunciation equipment located in an alarm receiving centre.
The annunciation equipment may be made up of one or more items of apparatus connected together (e.g. computers, electronic cards in separate housings, displays, keypads, printers, etc). The combination of the different apparatus is considered as one item of annunciation equipment which shall conform to the requirements of this specification.
NOTE These requirements do not apply to annunciation equipment, made up of more than one piece of apparatus, when one or more parts of the annunciation equipment are outside the alarm receiving centre at which message acceptance will be performed.

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Specifies a common application layer protocol (message structure, formats and transmission procedures) to be used at standard interfaces in alarm transmission systems. Should be used at all such interfaces where equipment from one supplier is intended to inter-work with equipment from other suppliers.

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Specifies the data link layer message structure, formats and transmission procedures which should be used at standard serial data interfaces in alarm transmission systems where the transmission network employed does not offer a standard protocol. Is necessary in order to ensure compatibility of equipment from different suppliers.

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Specifies the transport layer message structure, formats and transmission procedures to be used at standard interfaces in alarm transmission systems. Should be used at all such interfaces where equipment from one supplier is intended to inter-work with equipment from other suppliers, and where the underlying system architecture does not provide the necessary facilities to support the common application layer.

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Specifies the requirements for standard interfaces using a two-wire connection employing ISO/IEC 8482 signalling for use between the control and indicating equipment of an alarm system and one or more alarm system transceivers connected to alarm transmission systems.

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This Technical Specification specifies a protocol for point-to-point transmission of alarms and faults, as well as communications monitoring, between a Supervised Premises Transceiver and a Receiving Centre Transceiver using the Internet protocol (IP).
The protocol is intended for use over any network that supports the transmission of IP data. These include Ethernet, xDSL, GPRS, WiFi, UMTS and WIMAX.
The system performance characteristics for alarm transmission are specified in EN 50136-1 and EN 50136-1-5.
The performance characteristics of the supervised premises equipment should comply with the requirements of its associated alarm system standard and shall apply for transmission of all types of alarms including, but not limited to, fire, intrusion, access control and social alarms.
Compliance with this Technical Specification is voluntary.

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ISO 10002:2004 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.
ISO 10002:2004 is not applicable to disputes referred for resolution outside the organization or for employment-related disputes.  
It is also intended for use by organizations of all sizes and in all sectors. Annex A provides guidance specifically for small businesses.
ISO 10002:2004 addresses the following aspects of complaints handling:  
-- enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization's ability to improve its product and customer service;
-- top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training;
-- recognizing and addressing the needs and expectations of complainants;
-- providing complainants with an open, effective and easy-to-use complaints process;
-- analysing and evaluating complaints in order to improve the product and customer service quality;
-- auditing of the complaints-handling process;
-- reviewing the effectiveness and efficiency of the complaints-handling process.
ISO 10002:2004 is not intended to change any rights or obligations provided by applicable statutory or regulatory requirements.

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Contains information on the classification of structures according to the consequential effects of a lightning stroke. Gives procedures for the selection of a lightning protection system. Is to be used with part 1.

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Applicable to the design and installation of Lightning Protection Systems (SPS) for common structures up to 60 m high, in accordance with IEC 61024-1. Provides guidelines on how to use IEC 61024-1 and assists the user with the physical design and construction, maintenance and inspection of an LPS

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This European Standard specifies methods for the identification of hazardous situations leading to explosion  and the design and construction measures appropriate for the required safety. This is achieved by: - hazard identification; - risk assessment; - elimination or minimization of risk; - information for use. The safety of equipment, protective systems, and components can be achieved, as described in 5.7 of EN 414:1992, by removal of hazards and/or limiting the risk, i.e. a) by design without using safeguarding; b) by safeguarding;

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