TP188 - Odredba o merskih enotah

This document gives names, symbols, definitions and units for quantities used for light and optical radiation in the wavelength range of approximately 1 nm to 1 mm. Where appropriate, conversion factors are also given.

This document gives names, symbols and definitions for characteristic numbers used in the description
of transport and transfer phenomena.

This document gives names, symbols, definitions and units for quantities of space and time. Where
appropriate, conversion factors are also given.

This document gives guidelines for the process of complaints handling related to products and
services within an organization, including planning, design, development, operation, maintenance and
improvement. The complaints-handling process described is suitable for use as one of the processes of
an overall quality management system.
NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization
that are intended for, or required by, a customer.
This document is intended for use by any organization regardless of its type or size, or the products
and services it provides. It is also intended for use by organizations in all sectors. Annex B provides
guidance specifically for small businesses.
This document addresses the following aspects of complaints handling:
a) enhancing customer satisfaction by creating a customer-focused environment that is open
to feedback (including complaints), resolving any complaints received, and enhancing the
organization’s ability to improve its products and services, including customer service;
b) top management involvement and commitment through adequate acquisition and deployment of
resources, including personnel training;
c) recognizing and addressing the needs and expectations of complainants;
d) providing complainants with an open, effective and easy-to-use complaints process;
e) analysing and evaluating complaints in order to improve the quality of products and services,
including customer service;
f) auditing of the complaints-handling process;
g) reviewing the effectiveness and efficiency of the complaints-handling process.
This document does not apply to disputes referred for resolution outside the organization or for
employment-related disputes.

ISO 80000-1 gives general information and definitions concerning quantities, systems of quantities, units, quantity and unit symbols, and coherent unit systems, especially the International System of Quantities, ISQ, and the International System of Units, SI. The principles laid down in ISO 80000-1 are intended for general use within the various fields of science and technology, and as an introduction to other parts of this International Standard. Ordinal quantities and nominal properties are outside the scope of ISO 80000-1.

ISO 80000-1 gives general information and definitions concerning quantities, systems of quantities, units, quantity and unit symbols, and coherent unit systems, especially the International System of Quantities, ISQ, and the International System of Units, SI. The principles laid down in ISO 80000-1 are intended for general use within the various fields of science and technology, and as an introduction to other parts of this International Standard. Ordinal quantities and nominal properties are outside the scope of ISO 80000-1.

ISO 80000-7 gives names, symbols and definitions for quantities and units used for light and other electromagnetic radiation. Where appropriate, conversion factors are also given.

ISO 80000-11 gives the names, symbols and definitions for characteristic numbers used in the description of transport phenomena.

ISO 80000-3:2006 gives names, symbols and definitions for quantities and units of space and time. Where appropriate, conversion factors are also given.

ISO 80000-8:2007 gives names, symbols and definitions for quantities and units of acoustics. Where appropriate, conversion factors are also given.