This document gives guidelines for realizing financial and economic benefits by applying a top-down structured approach to achieving financial and economic benefits. The structured approach uses the quality management principles and quality management system described in the ISO 9000 family of management system standards to:
a) monitor and manage trends in key performance metrics;
b) take improvement action based on the observed metrics.
This document is directed specifically to the top manag...
view more

    • sale 10% off
    • Standard
      25 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      19 pages
      English language
    • sale 15% off
    • Standard
      20 pages
      French language
    • sale 15% off
    • Draft
      19 pages
      English language
    • sale 10% off
    • Draft
      25 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Draft
      20 pages
      French language

This document gives guidance for the development and maintenance of the documented information necessary to support an effective quality management system, tailored to the specific needs of the organization.
This document can also be used to support other management systems, e.g. environmental or occupational health and safety management systems.

    • sale 15% off
    • Standard
      14 pages
      English language
    • sale 10% off
    • Standard
      19 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      14 pages
      English language
    • sale 15% off
    • Standard
      15 pages
      French language
    • sale 15% off
    • Standard
      15 pages
      French language
    • sale 15% off
    • Draft
      14 pages
      English language

ISO 26000:2010 provides guidance to all types of organizations, regardless of their size or location, on:
concepts, terms and definitions related to social responsibility;
the background, trends and characteristics of social responsibility;
principles and practices relating to social responsibility;
the core subjects and issues of social responsibility;
integrating, implementing and promoting socially responsible behaviour throughout the organization and, through its policies and practi...
view more

    • sale 10% off
    • Standard
      119 pages
      English language
    • e-Library read for
      1 day

This document gives guidelines for engaging people in an organization's quality management system and on enhancing their involvement and competence within it.
This document is applicable to any organization, regardless of its size, type or activity.

    • sale 10% off
    • Standard
      15 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      10 pages
      English language
    • sale 15% off
    • Standard
      11 pages
      French language
    • sale 15% off
    • Standard
      11 pages
      Spanish language

This standard gives guidelines for an organization to establish, implement, maintain and improve systems for competence management and people development to positively affect outcomes related to the conformity of products and services and the needs and expectations of relevant interested parties. This document is applicable to all organizations regardless of their type or size. It does not add to, change or otherwise modify requirements for the ISO 9000 family or any other standards.

    • sale 15% off
    • Standard
      8 pages
      English language
    • sale 15% off
    • Standard
      8 pages
      English language
    • sale 10% off
    • Standard
      13 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      8 pages
      French language
    • sale 15% off
    • Standard
      8 pages
      French language
    • sale 15% off
    • Standard
      8 pages
      Spanish language

This document gives guidelines for local governments on understanding and implementing a quality
management system that meets the requirements of ISO 9001:2015, in order to meet the needs and
expectations of their customers/citizens and all other relevant interested parties by consistently
providing them with products and services.
It promotes implementing a quality management system in a responsible and accountable manner,
through the application of ISO 9001 on a comprehensive basis. These...
view more

    • sale 15% off
    • Standard
      73 pages
      English language
    • sale 10% off
    • Standard
      87 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      79 pages
      French language
    • sale 15% off
    • Standard
      79 pages
      Spanish language

This document provides guidelines for the effective delivery of management consultancy services.
NOTE Refer to Annex A for supplementary information on ISO standards.

    • sale 10% off
    • Standard
      38 pages
      English language
    • e-Library read for
      1 day

This document specifies requirements for establishing, implementing, maintaining and improving an
energy management system (EnMS). The intended outcome is to enable an organization to follow a
systematic approach in achieving continual improvement of energy performance and the EnMS.
This document:
a) is applicable to any organization regardless of its type, size, complexity, geographical location,
organizational culture or the products and services it provides;
b) is applicable to activiti...
view more

    • sale 10% off
    • Standard
      42 pages
      English language
    • e-Library read for
      1 day
    • sale 10% off
    • Standard
      42 pages
      German language
    • e-Library read for
      1 day
    • sale 10% off
    • Standard – translation
      60 pages
      Slovenian and English language
    • e-Library read for
      1 day

This document gives guidelines for planning, designing, developing, implementing, maintaining and
improving customer satisfaction codes of conduct.
This document is applicable to product- and service-related codes containing promises made to
customers by an organization concerning its behaviour. Such promises and related provisions are
aimed at enhanced customer satisfaction. Annex A provides simplified examples of components of
codes for different organizations.
NOTE Throughout this docum...
view more

    • sale 15% off
    • Standard
      22 pages
      English language
    • sale 10% off
    • Standard
      29 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      23 pages
      French language
    • sale 15% off
    • Standard
      23 pages
      Spanish language

This document gives guidelines for an organization to plan, design, develop, operate, maintain and
improve an effective and efficient dispute-resolution process for complaints that have not been resolved
by the organization.
This document is applicable to:
— complaints relating to the organization’s products and services, the complaints-handling process or
dispute-resolution process;
— resolution of disputes arising from domestic or cross-border business activities, including those
arisin...
view more

    • sale 15% off
    • Standard
      36 pages
      English language
    • sale 10% off
    • Standard
      43 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      38 pages
      French language
    • sale 15% off
    • Standard
      38 pages
      Spanish language

This document provides guidance on auditing management systems, including the principles of auditing,
managing an audit programme and conducting management system audits, as well as guidance on
the evaluation of competence of individuals involved in the audit process. These activities include the
individual(s) managing the audit programme, auditors and audit teams.
It is applicable to all organizations that need to plan and conduct internal or external audits of
management systems or manage...
view more

    • sale 10% off
    • Standard
      56 pages
      English language
    • e-Library read for
      1 day
    • sale 10% off
    • Standard – translation
      81 pages
      Slovenian and English language
    • e-Library read for
      1 day

This document gives guidelines for the process of complaints handling related to products and
services within an organization, including planning, design, development, operation, maintenance and
improvement. The complaints-handling process described is suitable for use as one of the processes of
an overall quality management system.
NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization
that are intended for, or required by, a customer.
Thi...
view more

    • sale 15% off
    • Standard
      31 pages
      English language
    • sale 10% off
    • Standard
      38 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      32 pages
      French language
    • sale 15% off
    • Standard
      32 pages
      Spanish language

This document gives guidelines for defining and implementing processes to monitor and measure
customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and
services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms “product” and “service” refer to the outputs of an organization
that are intended for, or required by, a customer.

    • sale 15% off
    • Standard
      35 pages
      English language
    • sale 10% off
    • Standard
      42 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      37 pages
      French language
    • sale 15% off
    • Standard
      37 pages
      Spanish language

This document gives guidelines for establishing, reviewing, accepting, applying and revising quality plans.
This document is applicable to quality plans for any intended output, whether a process, product,
service, project or contract, and any type or size of organization.
It is applicable whether or not the organization has a management system in conformity with ISO 9001.
This document provides guidance and does not specify requirements.
It is focused primarily on the provision of outputs ...
view more

    • sale 15% off
    • Standard
      27 pages
      English language
    • sale 15% off
    • Standard
      27 pages
      English language
    • sale 10% off
    • Standard
      35 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      30 pages
      French language
    • sale 15% off
    • Standard
      30 pages
      French language
    • sale 15% off
    • Standard
      30 pages
      Spanish language

This document gives guidelines for enhancing an organization’s ability to achieve sustained success.
This guidance is consistent with the quality management principles given in ISO 9000:2015.
This document provides a self-assessment tool to review the extent to which the organization has
adopted the concepts in this document.
This document is applicable to any organization, regardless of its size, type and activity.

    • sale 10% off
    • Standard
      69 pages
      English language
    • e-Library read for
      1 day
    • sale 10% off
    • Standard – translation
      128 pages
      Slovenian and English language
    • e-Library read for
      1 day

This document provides guidelines on managing risk faced by organizations. The application of these
guidelines can be customized to any organization and its context.
This document provides a common approach to managing any type of risk and is not industry or sector
specific.
This document can be used throughout the life of the organization and can be applied to any activity,
including decision-making at all levels.

    • sale 15% off
    • Standard
      16 pages
      English language
    • sale 15% off
    • Standard
      16 pages
      English language
    • sale 10% off
    • Standard
      21 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      16 pages
      French language
    • sale 15% off
    • Standard
      16 pages
      French language
    • sale 15% off
    • Standard
      16 pages
      Spanish language
    • sale 10% off
    • Standard – translation
      31 pages
      Slovenian and English language
    • e-Library read for
      1 day

This document specifies requirements for an occupational health and safety (OH&S) management
system, and gives guidance for its use, to enable organizations to provide safe and healthy workplaces
by preventing work-related injury and ill health, as well as by proactively improving its OH&S
performance.
This document is applicable to any organization that wishes to establish, implement and maintain an
OH&S management system to improve occupational health and safety, eliminate hazards and min...
view more

    • sale 15% off
    • Standard
      41 pages
      English language
    • sale 10% off
    • Standard
      50 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      45 pages
      French language
    • sale 15% off
    • Standard
      45 pages
      Spanish language
    • sale 10% off
    • Standard – translation
      73 pages
      Slovenian and English language
    • e-Library read for
      1 day

This document gives guidelines for the application of quality management in projects.
It is applicable to organizations working on projects of varying complexity, small or large, of short
or long duration, being an individual project to being part of a programme or portfolio of projects, in
different environments, and irrespective of the kind of product/service or process involved, with the
intention of satisfying project interested parties by introducing quality management in projects. This...
view more

    • sale 15% off
    • Standard
      34 pages
      English language
    • sale 10% off
    • Standard
      40 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      36 pages
      French language
    • sale 15% off
    • Standard
      36 pages
      Spanish language

In addition to ISO 9001, this document specifies Good Manufacturing Practice (GMP) requirements
applicable to primary packaging materials for a quality management system where an organization
needs to demonstrate its ability to provide primary packaging materials for medicinal products,
which consistently meet customer requirements, including regulatory requirements and International
Standards.
In this document the term “if appropriate” is used several times. When a requirement is qualified...
view more

    • sale 10% off
    • Standard
      93 pages
      English language
    • e-Library read for
      1 day

This document provides guidance on the use of configuration management within an organization. It is
applicable to the support of products and services from concept to disposal.

    • sale 15% off
    • Standard
      10 pages
      English language
    • sale 10% off
    • Standard
      15 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      10 pages
      French language
    • sale 15% off
    • Standard
      10 pages
      Spanish language

The standard specifies requirements for a quality management system in a healthcare organization

    • sale 10% off
    • Standard
      83 pages
      English language
    • e-Library read for
      1 day

This document provides guidance on the intent of the requirements in ISO 9001:2015, with examples of
possible steps an organization can take to meet the requirements. It does not add to, subtract from, or
in any way modify those requirements.
This document does not prescribe mandatory approaches to implementation, or provide any preferred
method of interpretation.

    • sale 15% off
    • Technical specification
      46 pages
      English language
    • sale 10% off
    • Technical specification
      53 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Technical specification
      50 pages
      French language
    • sale 15% off
    • Technical specification
      50 pages
      Spanish language

ISO 19600:2014 provides guidance for establishing, developing, implementing, evaluating, maintaining and improving an effective and responsive compliance management system within an organization.
The guidelines on compliance management systems are applicable to all types of organizations. The extent of the application of these guidelines depends on the size, structure, nature and complexity of the organization. ISO 19600:2014 is based on the principles of good governance, proportionality, trans...
view more

    • sale 15% off
    • Standard
      28 pages
      English language
    • sale 10% off
    • Standard
      34 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      31 pages
      French language
    • sale 10% off
    • Standard – translation
      48 pages
      Slovenian and English language
    • e-Library read for
      1 day

ISO 9001:2015 specifies requirements for a quality management system when an organization:
a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All the r...
view more

    • sale 10% off
    • Standard
      42 pages
      English language
    • e-Library read for
      1 day
    • sale 10% off
    • Standard – translation
      55 pages
      Slovenian and English language
    • e-Library read for
      1 day

ISO 9000:2015 describes the fundamental concepts and principles of quality management which are universally applicable to the following:
organizations seeking sustained success through the implementation of a quality management system;
customers seeking confidence in an organization's ability to consistently provide products and services conforming to their requirements;
organizations seeking confidence in their supply chain that their product and service requirements will be met;
organizati...
view more

    • sale 10% off
    • Standard
      59 pages
      English language
    • e-Library read for
      1 day
    • sale 10% off
    • Standard – translation
      85 pages
      Slovenian and English language
    • e-Library read for
      1 day

This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization. It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity. This International Standard is not intended to form part of a consumer contract or...view more

    • sale 15% off
    • Standard
      29 pages
      English language
    • sale 10% off
    • Standard
      35 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      31 pages
      French language

This European Standard specifies requirements and provides recommendations for energy efficiency benchmarking methodology. The purpose of energy efficiency benchmarking is to establish the relevant data and indicators on energy consumption, both technical and behavioural, qualitative and quantitative in comparing performance between or within entities. Energy efficiency benchmarking can be either internal (within a specific organisation) or external (between organisations including competitors)....view more

    • sale 10% off
    • Standard
      23 pages
      English language
    • e-Library read for
      1 day

This International Standard provides guidance to all types of organizations, regardless of their size or location, on:
a) concepts, terms and definitions related to social responsibility;
b) the background, trends and characteristics of social responsibility;
c) principles and practices relating to social responsibility;
d) the core subjects and issues of social responsibility;
e) integrating, implementing and promoting socially responsible behaviour throughout the organization and, through...
view more

    • sale 15% off
    • Standard
      106 pages
      English language
    • sale 10% off
    • Standard
      116 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      127 pages
      French language
    • sale 15% off
    • Standard
      127 pages
      Spanish language
    • sale 10% off
    • Standard – translation
      224 pages
      Slovenian and English language
    • e-Library read for
      1 day

This International Standard provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. When compared to ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organization.
This International Standard is applicable...
view more

    • sale 10% off
    • Technical report
      91 pages
      English language
    • e-Library read for
      1 day

This document provides general terms and definitions concerning standardization and related activities. It is intended to contribute fundamentally towards mutual understanding amongst the members of CEN, CENELEC and the various governmental and nongovernmental agencies involved in standardization at international, regional and national levels. It is intended also to provide a suitable source for teaching and for reference, briefly covering basic theoretical and practical principles of standardiz...view more

    • sale 10% off
    • Standard
      72 pages
      English, French and German language
    • e-Library read for
      1 day
    • sale 10% off
    • Standard – translation
      80 pages
      Slovenian, English, German and French language
    • e-Library read for
      1 day

ISO 10019:2005 provides guidance for the selection of quality management system consultants and the use of their services.
It is intended to assist organizations when selecting a quality management system consultant. It gives guidance on the process for evaluating the competence of a quality management system consultant and provides confidence that the organization's needs and expectations for the consultant's services will be met.

    • sale 15% off
    • Standard
      13 pages
      English language
    • sale 10% off
    • Standard
      13 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      14 pages
      French language
    • sale 15% off
    • Standard
      14 pages
      Spanish language

ISO/TR 10017:2003 provides guidance on the selection of appropriate statistical techniques that may be useful to an organization in developing, implementing, maintaining and improving a quality management system in compliance with ISO 9001. This is done by examining those requirements of ISO 9001 that involve the use of quantitative data, and then identifying and describing the statistical techniques that can be useful when applied to such data.
The list of statistical techniques cited in ISO/T...
view more

    • sale 15% off
    • Technical report
      26 pages
      English language
    • sale 10% off
    • Technical report
      26 pages
      English language
    • e-Library read for
      1 day

ISO 10012:2003 specifies generic requirements and provides guidance for the management of measurement processes and metrological confirmation of measuring equipment used to support and demonstrate compliance with metrological requirements. It specifies quality management requirements of a measurement management system that can be used by an organization performing measurements as part of the overall management system, and to ensure metrological requirements are met.
ISO 10012:2003 is not inten...
view more

    • sale 10% off
    • Standard
      22 pages
      English language
    • e-Library read for
      1 day
    • sale 10% off
    • Standard – translation
      38 pages
      Slovenian and English language
    • e-Library read for
      1 day

ISO/TS 17582:2014 specifies requirements for a quality management system where an electoral organization  
needs to demonstrate its ability to manage elections by secret ballot, which provide reliable, transparent, free and fair results that comply with electoral requirements;
within the established legal framework, aims to enhance the trust and confidence of citizens, candidates, political organizations, and other electoral interested parties through the effective implementation of the electo...
view more

    • sale 15% off
    • Technical specification
      43 pages
      English language
    • sale 10% off
    • Draft
      34 pages
      English language
    • e-Library read for
      1 day

ISO/IEC Guide 21-1:2005 provides methods for: determination of the degree of correspondence between regional or national standards and relevant International Standards; adoption of International Standards as regional or national standards; indication of technical deviations which would facilitate immediate recognition of any deviation; numbering of regional or national standards that are identical adoptions of International Standards; indication of the degree of correspondence between the region...view more

    • sale 15% off
    • Guide
      23 pages
      English language
    • sale 15% off
    • Guide
      23 pages
      French language

ISO/IEC Guide 21-2:2005 provides methods for the following: the adoption of International Deliverables other than International Standards as regional or national deliverables; numbering of regional or national deliverables that are adoptions of International Deliverables other than International Standards.

    • sale 15% off
    • Guide
      9 pages
      English language
    • sale 15% off
    • Guide
      10 pages
      French language

This International Standard provides guidelines for realizing financial and economic benefits from the application of the ISO 9000 quality management principles. This International Standard is directed to top management of an organization and complements ISO 9004 for performance improvements. It provides examples of achievable benefits and identifies management methods and tools that are available to assist with the achievement of those benefits. This International Standard consists of guideline...view more

    • sale 10% off
    • Standard
      31 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      25 pages
      English language
    • sale 10% off
    • Standard – translation
      58 pages
      Slovenian and English language
    • e-Library read for
      1 day
    • sale 10% off
    • Technical report
      14 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Technical report
      14 pages
      English language
    • sale 15% off
    • Technical report
      15 pages
      French language
    • sale 15% off
    • Technical report
      15 pages
      Spanish language
    • sale 10% off
    • Technical report – translation
      23 pages
      Slovenian and English language
    • e-Library read for
      1 day

This International Standard provides guidance on engaging people in an organization’s quality management system, and on enhancing their involvement and competence within it. This International Standard is applicable to any organization, regardless of size, type, or activity.

    • sale 15% off
    • Standard
      23 pages
      English language
    • sale 10% off
    • Standard
      29 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      23 pages
      French language
    • sale 15% off
    • Standard
      23 pages
      Spanish language
    • sale 10% off
    • Standard – translation
      44 pages
      Slovenian and English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      14 pages
      English language
    • sale 10% off
    • Standard
      14 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      14 pages
      French language
    • sale 15% off
    • Standard
      14 pages
      Spanish language

ISO 18091 specifies requirements for a quality management system where an organization a) needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. The objective of th...view more

    • sale 15% off
    • Standard
      57 pages
      English language
    • sale 10% off
    • Standard
      69 pages
      English language
    • e-Library read for
      1 day

This International Standard is a supporting standard for ISO 31000 and provides guidance on selection and application of systematic techniques for risk assessment. Risk assessment carried out in accordance with this standard contributes to other risk management activities. The application of a range of techniques is introduced, with specific references to other international standards where the concept and application of techniques are described in greater detail. This standard does not provide ...view more

    • sale 10% off
    • Standard
      90 pages
      English language
    • e-Library read for
      1 day

This standard provides recommendations and requirements (if identified and agreed) for
- offering,
- execution,
- evaluation
of management consultancy services.
The target group of the standard under preparation are MCSPs
(Management consultancy services providers)

    • sale 10% off
    • Standard
      25 pages
      English language
    • e-Library read for
      1 day

This International Standard specifies requirements for establishing, implementing, maintaining and improving
an energy management system, whose purpose is to enable an organization to follow a systematic approach
in achieving continual improvement of energy performance, including energy efficiency, energy use and
consumption.
This International Standard specifies requirements applicable to energy use and consumption, including
measurement, documentation and reporting, design and procurement...
view more

    • sale 10% off
    • Standard
      31 pages
      English language
    • e-Library read for
      1 day
    • sale 10% off
    • Standard – translation
      44 pages
      Slovenian and English language
    • e-Library read for
      1 day

ISO 10002 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. This International Standard is not applicable to disputes referred for resolution outside the organization or for employment-related disputes. It is also intended for use by organizations of all...view more

    • sale 15% off
    • Standard
      26 pages
      English language
    • sale 10% off
    • Standard
      33 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      26 pages
      French language
    • sale 15% off
    • Standard
      26 pages
      Spanish language

This International Standard provides guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process, including the person managing the
audit programme, auditors and audit teams. It is applicable to all organizations that need to conduct internal or external audits of management systems or
manage an audit programme....
view more

    • sale 10% off
    • Standard
      53 pages
      English language
    • e-Library read for
      1 day
    • sale 10% off
    • Standard – translation
      74 pages
      Slovenian and English language
    • e-Library read for
      1 day

This International Standard provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization. This International Standard is applicable to:
⎯ complaints relating to the organization’s products intended for, or required by, customers, the complaintshandling process or dispute-resolution process;
NOTE 1 Throughout this International Standard, the term ...
view more

    • sale 15% off
    • Standard
      34 pages
      English language
    • sale 10% off
    • Standard
      41 pages
      English language
    • e-Library read for
      1 day
    • sale 15% off
    • Standard
      34 pages
      French language
    • sale 15% off
    • Standard
      34 pages
      Spanish language