Fitness centres - Requirements for centre amenities and operation - Part 2: Requirements for supervision and staff

This document specifies requirements for the supervision and staffing, necessary to protect the health, safety and welfare of users, staff and contractors across a wide range of fitness centres as specified in EN 17229:2019.
This document specifies the essential skills required from operational staff and fitness staff who have a responsibility for the supervision of their users, staff and contractors using and working in their fitness centres.
This document applies in conjunction with, and in addition to EN 17229:2019. This document cannot be used separately from EN 17229:2019.
NOTE   National occupational health and safety rules and regulations are not affected by this document.

Fitness-Studios - Anforderungen an Studioausstattung und -betrieb - Teil 2: Anforderungen an das Aufsichts- und Betriebspersonal

In diesem Dokument werden die Anforderungen an das Aufsichts- und Betriebspersonal festgelegt, das in unterschiedlichen Arten von Fitness-Studios nach EN 17229:2019 zum Schutz der Gesundheit, der Sicherheit und des Wohlergehens von Benutzern, Personal und Auftragnehmern erforderlich ist.
Dieses Dokument legt die wesentlichen Fähigkeiten fest, über die das Betriebs- und Fitness-Personal verfügen muss, das für die Aufsicht von Benutzern, Personal und Auftragnehmern verantwortlich ist, die Fitness-Studios nutzen und darin arbeiten.
Dieses Dokument ist anwendbar in Verbindung mit und als Ergänzung von EN 17229, Fitness-Studios - Anforderungen an Studioausstattung und  betrieb - Operative und betriebliche Anforderungen. Dieses Dokument kann nicht getrennt von EN 17229 verwendet werden.

Clubs de fitness - Exigences en matière d’équipements et d’exploitation - Partie 2 : Exigences relatives à la surveillance et au personnel

Le présent document définit les exigences relatives à la surveillance et au personnel, nécessaires pour préserver la santé, la sécurité et le bien-être des usagers, des membres du personnel et des coachs sportifs indépendants, sur une large diversité de clubs de fitness, comme cela est défini dans l’EN 17229:2019.
Le présent document spécifie les aptitudes essentielles exigées pour le personnel d’exploitation et le personnel en charge des cours de fitness, chargés de surveiller les usagers, le personnel et les coachs sportifs indépendants y intervenant dans un cadre professionnel.
Le présent document s’applique conjointement avec, et en complément de, l’EN 17229, Club de fitness - Exigences en matière d’équipements et d’exploitation - Exigences opérationnelles et fonctionnelles. Le présent document ne peut pas être utilisé indépendamment de l’EN 17229.

Fitnes centri - Zahteve za opremo in delovanje centrov - 2. del: Zahteve za nadzor in osebje

General Information

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Current Stage
4010 - Start of draft translation - Enquiry
Due Date
03-May-2022
Completion Date
03-May-2022

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SLOVENSKI STANDARD
oSIST prEN 17229-2:2021
01-julij-2021

Fitnes centri - Zahteve za opremo in delovanje centrov - 2. del: Zahteve za nadzor

in osebje
Fitness centres - Requirements for centre amenities and operation - Part 2:
Requirements for supervision and staff
Fitness-Studios - Anforderungen an Studioausstattung und -betrieb - Teil 2:
Anforderungen an das Aufsichts- und Betriebspersonal

Clubs de fitness - Exigences en matière d’équipements et d’exploitation - Partie 2 :

Exigences relatives à la surveillance et au personnel
Ta slovenski standard je istoveten z: prEN 17229-2
ICS:
03.080.30 Storitve za potrošnike Services for consumers
97.220.01 Športna oprema in Sports equipment and
pripomočki na splošno facilities in general
oSIST prEN 17229-2:2021 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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oSIST prEN 17229-2:2021
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oSIST prEN 17229-2:2021
DRAFT
EUROPEAN STANDARD
prEN 17229-2
NORME EUROPÉENNE
EUROPÄISCHE NORM
April 2021
ICS 03.080.30; 97.220.01
English Version
Fitness centres - Requirements for centre amenities and
operation - Part 2: Requirements for supervision and staff

Clubs de fitness - Exigences en matière d'équipements Fitness-Studios - Anforderungen an Studioausstattung

et d'exploitation - Partie 2 : Exigences relatives à la und -betrieb - Teil 2: Anforderungen an das Aufsichts-

surveillance et au personnel und Betriebspersonal

This draft European Standard is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee

CEN/TC 136.

If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations

which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.

This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other

language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC

Management Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,

Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,

Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and

United Kingdom.

Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are

aware and to provide supporting documentation.

Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without

notice and shall not be referred to as a European Standard.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels

© 2021 CEN All rights of exploitation in any form and by any means reserved Ref. No. prEN 17229-2:2021 E

worldwide for CEN national Members.
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prEN 17229-2:2021 (E)
Contents Page

European foreword ............................................................................................................................................ 3

1 Scope .......................................................................................................................................................... 4

2 Normative references .......................................................................................................................... 4

3 Terms and definitions ......................................................................................................................... 5

4 Physical supervision for operations and fitness staff .............................................................. 7

4.1 General...................................................................................................................................................... 7

4.2 Physical supervision of operations by staff ................................................................................. 8

4.3 Physical supervision of users by fitness staff ............................................................................. 8

4.3.1 General...................................................................................................................................................... 8

4.3.2 Fitness instructor .................................................................................................................................. 8

4.3.3 Personal trainer .................................................................................................................................... 8

4.3.4 Advanced fitness instructor .............................................................................................................. 9

5 Remote supervision for operations and fitness trainers ....................................................... 9

5.1 General...................................................................................................................................................... 9

5.2 Requirements for remote supervision ........................................................................................ 10

5.2.1 Requirements for surveillance systems for remote supervision ...................................... 10

5.2.2 Requirements for staff using surveillance systems for remote supervision ................ 10

5.2.3 Requirements for fitness staff using surveillance systems for remote supervision of

exercise instruction ........................................................................................................................... 11

6 Non-supervision for operations only ........................................................................................... 11

6.1 General.................................................................................................................................................... 11

6.2 Requirements for non-supervised fitness centres or fitness areas .................................. 12

Annex A (normative) Qualifications for fitness staff ........................................................................... 13

A.1 Fitness instructor and group fitness instructor ....................................................................... 13

A.2 Personal trainer .................................................................................................................................. 14

A.3 Advanced fitness instructor e.g. exercise for health specialist .......................................... 16

Annex B (normative) Operational requirements for remote supervision .................................. 18

B.1 General.................................................................................................................................................... 18

B.2 Planning ................................................................................................................................................. 18

B.3 Security ................................................................................................................................................... 18

B.4 Alarm systems of the operated/supervised fitness facility ................................................. 19

B.5 Communication network ................................................................................................................. 21

B.6 MARC Operations ................................................................................................................................ 22

Annex C (informative) Qualifications for operator staff of a MARC ............................................... 25

Bibliography ....................................................................................................................................................... 26

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European foreword

This document (prEN 17229-2:2021) has been prepared by Technical Committee CEN/TC 136 “Sports,

playground and other recreational facilities and equipment”, the secretariat of which is held by DIN.

This document is currently submitted to the CEN Enquiry.
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prEN 17229-2:2021 (E)
1 Scope

This document sets out requirements for the supervision and staffing, necessary to protect the health,

safety and welfare of users, staff and contractors across a wide range of fitness centres as defined in

EN 17229:2019.

This document specifies the essential skills required from operational staff and fitness staff who have a

responsibility for the supervision of their users, staff and contractors using and working in their fitness

centres.

This document applies in conjunction with, and in addition to EN 17229, Fitness centres — Requirements

for centre amenities and operation — Operational and managerial requirements. This document cannot be

used separately from EN 17229.
2 Normative references

The following documents are referred to in the text in such a way that some or all of their content

constitutes requirements of this document. For dated references, only the edition cited applies. For

undated references, the latest edition of the referenced document (including any amendments) applies.

EN 17229:2019, Fitness centres - Requirements for centre amenities and operation - Operational and

managerial requirements
EN 50518, Monitoring and Alarm Receiving Centre

EN 1627, Pedestrian doorsets, windows, curtain walling, grilles and shutters - Burglar resistance -

Requirements and classification

EN 50136-1, Alarm systems - Alarm transmission systems and equipment - Part 1: General requirements for

alarm transmission systems

EN 60839-11-1, Alarm and electronic security systems - Part 11-1: Electronic access control systems -

System and components requirements

EN 50131-1, Alarm systems - Intrusion and hold-up systems - Part 1: System requirements

EN 54 series, Fire detection and fire alarm systems
ISO 30061, Emergency lighting

EN 62676-4, Video surveillance systems for use in security applications - Part 4: Application guidelines

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3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

— IEC Electropedia: available at http://www.electropedia.org/
— ISO Online browsing platform: available at https://www.iso.org/obp
3.1
competent person

individual who has acquired through instruction, qualifications or experience, or a combination of these,

the essential skills enabling that person to perform specified tasks
[SOURCE: based on EN ISO 20380:2017, definition 3.6 [1]]
3.2
physical supervision by staff

when a fitness centre is supervised by a competent person(s) with the main responsibility for the

operations and who is physically present during the use of the fitness centre by users, staff and/or

contractors

Note 1 to entry: fitness staff may also be a competent person with responsibility for the operations

3.3
remote supervision by staff

when a fitness centre is supervised by an automated surveillance system operated by a competent

person(s) with the main responsibility of continuous monitoring of the fitness centre’s use by users, staff

and/or contractors
3.4
non-supervision

when a fitness centre is without physical or remote supervision and in use by users, staff and/or

contractors
3.5
competence

ability to use knowledge, skills and personal, social and/or methodological abilities, in work or study

situations and in professional and personal development

[SOURCE: Cedefop; European Parliament and Council of the European Union, 2014 [2]]

3.6
skill
ability to apply knowledge and use know-how to complete tasks and solve problems
3.7
qualification

official record (certificate, diploma) of achievement which recognises successful completion of education

or training, or satisfactory performance in a test or examination; and/or the requirements for an

individual to enter, or progress within an occupation
[SOURCE: Cedefop; European Parliament and Council of the European Union, 2014]
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prEN 17229-2:2021 (E)
3.8
surveillance system

automated system including means for digitizing series of images of people in the fitness centre, and

means for comparing and analysing digitized images for the notification and sending an alarm when an

incident occurs
[SOURCE: based on EN ISO 20380:2017, definition 3.1]
3.9
alarm

initiated response to the detection of an incident by a person or the surveillance system

[SOURCE: based on EN ISO 20380:2017, definition 3.5]
3.10
incident

occurrence of an activity of interest which may need a response by a person or the surveillance system

[SOURCE: based on EN 62676-1-1:2014, definition 3.1.79 [3]]
3.12
surveillance centre

operational centre which is continually manned and capable of receiving multiple concurrent

surveillance images from remote locations for the purpose of interacting with fitness centres to provide

safety and security to users, staff and/or contractors
[SOURCE: based on EN 62676-1-1:2014, definition 3.1.126]
3.13
risk

possibility of exposure to a hazard or danger with a consequence of injury, loss, infection, inflammation

3.14
surveillance

observation or inspection of persons or premises for security and safety purposes through alarm systems,

surveillance methods, or other monitoring methods
[SOURCE: based on EN 62676-1-1:2014, definition 3.1.138]
3.15
fitness staff
competent person providing fitness instruction
3.16
supervision

responsibility for the fitness centres’ execution and oversight of health, safety and welfare procedures as

described in EN 17229:2019, Clauses 4 and 5.
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3.17
remote fitness service

service provided by a fitness centre/staff that contains digital content, including but not limited to group

exercise classes, exercise instruction, instruction programming, remote coaching, live-streaming classes

and online personal instruction; or any digital content provided by a fitness centre/staff to its uses to

provide fitness instruction

Note to entry 1: Remote fitness services can take place in the form of independent use of digital classes or workouts

in or outside a fitness centre.
3.18
group exercise class

service provided by a fitness centre in any and all forms of exercise performed in a group setting, led by

a personal trainer or group instructor

Note to entry 1: Visual instruction can be given in written form or shown via an image, video or illustration.

3.19
instruction program

any type of instruction and workout program with a goal to achieve in a specific amount of time, provided

in a written, visual or auditory way
3.20
remote instruction

any type of online communication to instruct, motivate and support members in a written, visual or

auditory way with their exercise and/or health-related questions

Note to entry 1: Instruction can take place in the form of, but is not exclusively

a) individual instruction where a trainer has contact with users on a regular basis via written-, spoken-,

and/or digital or on-line communication;

b) instruction programs where users follow a pre-programmed, goal-based, fitness program. Users are

instructed via written-, spoken-, and/or digital or on-line content which is created in advance by fitness staff;

c) all types of group classes which are streamed live online where members can follow classes real-time via a

fitness centre;

d) instruction and instruction between a personal trainer and (a) client(s) where they work together, at the

same time, with a live connection.
4 Physical supervision for operations and fitness staff
4.1 General

This clause sets out operational procedures for physical supervision of users, staff and contractors in a

fitness centre. Essential skills of the operational staff and fitness staff are described. Given the wide range

of fitness centres as defined in EN 17229:2019 the requirements and good practices set out below will

apply in full or in part, depending on
a) the type of fitness centre;
b) the different services offered;
c) the different areas in the fitness centre;
d) the type and number of staff members present;
e) the operating hours of the fitness centre.
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4.2 Physical supervision of operations by staff
Staff members, including fitness staff, shall:

a) be visibly identifiable as the supervising person(s) who is/are present and responsible for the health

and safety procedures, available to users, staff and contractors;
b) understand the health and safety procedures as defined in EN 17229:2019;
c) carry out the health and safety procedures as defined in EN 17229:2019;

d) respond to risks identified, take action to minimize the risk and notify appropriate persons;

e) understand the current procedure for response chain for life-threatening medical emergencies, as

defined in EN 17229:2019, Annex A;

f) carry out the response chain in the event of a life-threatening medical emergency, as defined in

EN 17229:2019, Annex A.
4.3 Physical supervision of users by fitness staff
4.3.1 General

In the following paragraphs, the main fitness occupations present on the European market are defined

and requirements for their involvement in physical supervision are described.
4.3.2 Fitness instructor

A fitness instructor delivers fitness instruction to individuals with or without the use of equipment

(fitness instructor) or to a group through fitness classes (group fitness instructor). Both types of

instructor have the same purpose of promoting and delivering safe and effective exercise but depending

on the specific situation, some additional knowledge, skills and competences may be required.

A group fitness instructor supervises and instructs more than 1 person at a time.

A fitness instructor shall obtain a qualification that is recognized and/or approved by a national authority

and/or approved educational authority and/or a competent organization.

The qualification shall address theory and practical skills in relation to exercise instruction and

supervision services to encourage and enable exercise participation of new and existing members

through fitness programs and activities that meet their needs.

The minimum standard of qualification for a fitness instructor is equivalent to the European Qualification

Framework (EFQ) [5], level 3.
4.3.3 Personal trainer

A personal trainer’s role includes designing, implementing and evaluating exercise or physical activity

programs for a range of individual clients by collecting and analysing client information to ensure the

effectiveness of personal exercise programs.

A personal trainer shall actively encourage potential clients and/or members to participate in and adhere

to regular exercise or physical activity programs, employing appropriate motivational strategies to

achieve this and to assist them with behavioural change as a result.

The minimum standard of qualification for a personal trainer is equivalent to the EQF level 4 [5].

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4.3.4 Advanced fitness instructor

An advanced fitness instructor (e.g. exercise for health specialist) shall have the ability to communicate

sensitively with a wide range of individuals that have existing chronic health conditions or are at high

risk of developing them due to their lifestyle. He or she can program and supervise exercise for

individuals, and for groups if he/she holds this prior competency, with a range of chronic health

conditions determined to be of low or moderate risk of an adverse event according to recognized

stratification tools. An advanced fitness instructor is able to communicate effectively with medical and

healthcare professionals about participants' conditions using correct medical terminology and with an

understanding of the standard treatment options for an individual’s condition. They will need to take a

holistic approach to the wellness of their clients that includes advising on lifestyle, healthy eating and

stress management, in addition to exercise relevant to the condition, medication and with respect to

professional boundaries.

For advanced fitness instruction, the level of qualification shall be EQF Level 5/6 or equivalent [5].

Where a national qualification framework exists it should be referenced to the European Qualification

Framework (EQF) [5].

Where no national qualifications exist, the qualification should be delivered by an accredited

organization.

Where there is no accredited organization available, qualifications should be delivered by a competent

body that represents the interests of the European fitness sector.

The essential skills for a fitness instructor (EQF L3), personal trainer (EQF L4) and exercise for health

specialist (EQF L5) are described in Annex A.
5 Remote supervision for operations and fitness trainers
5.1 General
This clause sets out the requirements for

a) the remote supervision of users, staff and contractors in a fitness centre, and

b) remote fitness services provided via the fitness centre.

The requirements for the essential skills (of the associated staff) and operational procedures are defined.

Given the wide range of fitness centres as defined in EN 17229:2019, the requirements and good

practices set out below will apply in full or in part, depending on:
a) the type of fitness centre;
b) the different services offered;
c) the different areas in the fitness centre;
d) the type and number of staff members present;
e) the operating hours of the fitness centre.

NOTE The performance of risk analyses could be a parameter which good practices are based on as well.

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5.2 Requirements for remote supervision
5.2.1 Requirements for surveillance systems for remote supervision

a) A visible notification of the operation of the remote supervision system responsible for the health

and safety procedures for users, staff and contractors;

b) If applicable, inform users, staff and contractors how they can contact the remote surveillance system

centre and inform on incidents and/or risks observed;

c) Initiate a response to risks/incidents detected and/or notify appropriate persons;

d) Apply the minimum requirements for the monitoring, receiving and processing of alarm messages

generated by alarm systems taking place as a part of the total fire, safety and security risk assessment

and planning in accordance with EN 50518;

e) Apply to regulations concerning the processing of personal data such as the General Data Protection

Regulation [6], eventual additional national rules and related guidelines, such as European Data

Protection Board Guidelines 3/2019 on the processing of personal data through video devices [7].

NOTE 1 The operational requirements of the Monitoring Alarm Receiving Centre (MARC) comprise the technical

receiving of communications which are transmitted from the fitness centre under remote surveillance systems,

where hazards or incidents have been identified, and the capturing and processing of relevant security information

as well as expert information being processed in the fastest possible time to initiate an appropriate response.

NOTE 2 EN 50518 cannot supersede any legislative requirements deemed necessary by a national government

to control the security sector on a national basis. This standard cannot interfere with those items that are regulated

by (inter)national regulations concerning external services.

The requirements for the operations of a Monitoring Alarm Receiving Centre (MARC) are included in

Annex B.
5.2.2 Requirements for staff using surveillance systems for remote supervision
Staff shall:
a) Understand the health and safety procedures as defined in EN 17229:2019;
b) Carry out the health and safety procedures as defined in EN 17229:2019;

c) Understand the current procedure for response chain for life-threatening medical emergencies, as

defined in EN 17229:2019, Annex A;

d) Carry out the response chain in the event of a life-threatening medical emergency, as defined in

EN 17229:2019, Annex A, A.1 to A.3;

Staff operating a remote surveillance system shall have the essential skills to perform activities of

manually handling alarms and messages at the MARC, and to have been appropriately security-checked.

The essential skills for an operator at a MARC are described for information in Annex C.

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5.2.3 Requirements for fitness staff using surveillance systems for remote supervision of

exercise instruction

The fitness centre shall adhere to the following requirements of providing remote fitness services in-club:

a) Clearly communicate to what degree the remote instruction services offered are digital/virtual and

the complexity, related risks associated so that the user can make an informed decision. Additionally,

it shall be clear to the user whether there is access to any additional help or information.

b) Provide an overview of the remote instruction service, exercise, class or program. The overview shall

include:
i. Duration of the workout
ii. Type of the workout
iii. Equipment used
iv. Description of the workout
v. The complexity of the workout.

c) Inform the user that the equipment used in these classes is fit for purpose. When equipment is

required whilst following any of the digital content, provide the user with recommendations on the

type of equipment to use.

d) Ensure that the exercise component in any remote instruction service, exercise, class or program has

been designed by a qualified fitness staff (see Annex A).

e) Inform the user(s) of the intended nature, type, ability level, and duration of the exercise(s) to be

delivered prior to the activity commencing.

f) Allow user(s) to ask for clarification of the intended exercise(s) and activity to be delivered.

g) Ensure user(s) can make an informed decision on whether to take part in the proposed exercise(s)

or activity.
6 Non-supervision for operations only
6.1 General

This clause sets out operational procedures in the absence of all supervision of users, staff and

contractors in a fitness centre. Essential communication requirements and an explanation of

procedures/protocol for the users of the fitness centre are defined. Given the wide range of fitness centres

as defined in EN 17229:2019, the requirements/good practices set out below will apply in full or in part,

depending on
a) the type of fitness centre;
b) the different services offered;
c) the different areas in the fitness centre;
d) the operating hours of the fitness centre.
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6.2 Requirements for non-supervised fitness centres or fitness areas
The fitness centre shall adhere to the following requirements:
a) a visible notification of the absence of supervision;

b) a visible notification of the potential risks associated with the use of the fitness centre’s facilities in

absence of supervision;

c) a visible explanation (e.g. infographics) and clear instructions of how to perform the health and safety

procedures for themselves, other users and contractors.
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(normative)
Qualifications for fitness staff
A.1 Fitness instructor and group fitness instructor
A.1.1 Description

The role of a fitness or group fitness instructor is to build fitness participation of new and existing

members through fitness experiences that meet their needs. An instructor delivers fitness instruction to

individuals with the use of equipment (fitness instructor) or to a group through fitness classes (group

fitness instructor). Both types of instructor have the same purpose of promoting and delivering safe and

effective exercise but, depending on the specific situation, some additional knowledge, skills and

competences may be required.
A.1.2 Scope

This occupation is informally referenced to the European Qualification Framework (EQF) level 3. A group

fitness instructor supervises and instructs more than 1 person at a time.
A.1.3 Essential skills
Skill Explanation

Maintain the exercise Help to provide a safe, clean and friendly fitness environment

environment
User care Observe clients/members at all times and inform them where
necessary about health and safety requirements and emergency
procedures and be able to deal with foreseen accidents and
emergencies
User service Welcome clie
...

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