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CEN/TR 16710-1:2015

(Main)

Ergonomics methods - Part 1: Feedback method - A method to understand how end users perform their work with machines

Ergonomics methods - Part 1: Feedback method - A method to understand how end users perform their work with machines

This document describes the "Feedback Method", a method designed specifically to collect the contribution of machinery end-users by reconstructing and understanding how work is actually performed (i.e. the real work). This method can help to improve technical standards, as well as the design, manufacturing, and use of machinery.
By collecting the experiences of skilled users, this method can be used to reconstruct their actual work activities under different operating conditions and with any kind of machine. This helps to identify all the critical aspects having an impact on health and safety, or associated with ergonomic principles. Moreover, it makes it possible to identify some basic elements for defining the standards for machines and for their revision and improvement. It can also improve production efficiency and identify any need for additional study and research.
The method is designed to minimize the influence of the subjectivity of the facilitators and researchers in reconstructing and describing the reality of work, and to maximize the "objective" contribution of the skilled users of the machine.
The method combines a high level of reproducibility, sensitivity, and user-friendliness with low demands in term of resources, which makes it attractive to micro, small and medium-sized enterprises.
This Technical Report is addressed to standards writers, designers and manufacturers, employers-buyers, end users, craftsmen and workers, market surveillance and authorities.

Verfahren der Ergonomie - Teil 1: Feedbackmethode - Eine Methode zum Verständnis wie Endnutzer ihre Arbeit mit Maschinen durchführen

Dieser Technische Bericht beschreibt die Feedbackmethode, die speziell dafür vorgesehen ist, den Beitrag der Endnutzer von Maschinen durch das Nachvollziehen und Verstehen der Arbeit, wie sie tatsächlich durchgeführt wird (d. h. der tatsächlichen Arbeit), zusammenzutragen. Diese Methode kann die Verbes-serung technischer Normen sowie die Konstruktion, Herstellung und Anwendung von Maschinen unterstützen.
Durch das Erfassen der Erfahrungen sachkundiger Benutzer kann diese Methode dazu verwendet werden, deren tatsächlich auszuführende Arbeitsaktivitäten unter verschiedenen Betriebsbedingungen und an jeder möglichen Maschine nachzuvollziehen. Das unterstützt die Identifizierung aller kritischen Aspekte, die einen Einfluss auf Gesundheit und Sicherheit haben oder mit ergonomischen Grundsätzen verknüpft sind. Zudem ermöglicht es die Identifizierung grundlegender Elemente für die Festlegung von Normen für Maschinen sowie für deren Überarbeitung und Verbesserung. Es kann gleichfalls die Effizienz der Produktion verbessern und die Notwendigkeit zusätzlicher Untersuchungen und Recherchen bestimmen.
Die Methode ist so gestaltet, dass sie den Einfluss der von Moderator und Untersuchungsperson stammenden Subjektivität beim Nachvollziehen und Beschreiben der Arbeitsrealität minimiert und den "objektiven" Beitrag der sachkundigen Benutzer der Maschine maximiert.
Die Methode kombiniert ein hohes Maß an Vergleichbarkeit, Empfindlichkeit und Benutzerfreundlichkeit mit geringen Anforderungen an Ressourcen, was sie attraktiv für Kleinst-, kleine und mittlere Unternehmen macht.
Dieser Technische Bericht richtet sich an Normenersteller, Planer und Hersteller, Arbeitgeber, Einkäufer, Endnutzer, Handwerker und Arbeitende, die Marktaufsicht und Behörden.

Ergonomske metode - 1. del: Metoda povratne informacije - Metoda za razumevanje, kako končni uporabniki opravljajo svoje delo s stroji

Ta dokument opisuje »metodo povratne informacije«, načrtovano posebej za zbiranje informacij končnih uporabnikov stroja prek rekonstrukcije in razumevanja dejanskega izvajanja dela (npr. pravega dela). Ta metoda lahko pomaga izboljšati tehnične standarde ter tudi načrtovanje, izdelavo in uporabo strojev. Z zbiranjem izkušenj usposobljenih uporabnikov je mogoče s to metodo rekonstruirati njihovo dejansko delo v okviru različnih delovnih pogojev in s poljubno vrsto stroja. Tako je mogoče prepoznati vse pomembne vidike, ki vplivajo na zdravje in varnost ali so povezani z ergonomskimi načeli. Poleg tega ta metoda omogoča prepoznavanje nekaterih osnovnih elementov, ki so vključeni v opredelitev standardov za stroje ter njihovo revizijo ali izboljšavo. Izboljša lahko tudi učinkovitost proizvodnje ter prepozna morebitno potrebo po dodatnih študijah in raziskavah. Metoda je zasnovana tako, da v kar največji meri zmanjša vpliv subjektivnosti moderatorjev in raziskovalcev pri rekonstrukciji in opisu realnega dela, ter v kar največji meri poveča »objektivnost« informacij usposobljenih uporabnikov stroja. Metoda združuje visoko raven možnosti reprodukcije, občutljivosti in prijaznosti do uporabnika z nizkimi zahtevami glede virov, zaradi česar je privlačna za mikro, majhna in srednje velika podjetja. To tehnično poročilo je namenjeno standardnim avtorjem, načrtovalcem in proizvajalcem, delodajalcem kupcem, končnim uporabnikom, obrtnikom in delavcem, osebam, ki se ukvarjajo z nadzorom trga ter pristojnim organom.

General Information

Status
Published
Publication Date
08-Dec-2015
ICS
13.110 - Safety of machinery
13.180 - Ergonomics
Technical Committee
CEN/TC 122 - Ergonomics
Drafting Committee
CEN/TC 122/WG 2 - Ergonomic design principles
Current Stage
6060 - Definitive text made available (DAV) - Publishing
Start Date
09-Dec-2015
Due Date
29-Feb-2016
Completion Date
09-Dec-2015
Ref Project
SIST-TP CEN/TR 16710-1:2016 - Ergonomics methods - Part 1: Feedback method - A method to understand how end users perform their work with machines

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Standards Content (Sample)

SLOVENSKI STANDARD
SIST-TP CEN/TR 16710-1:2016
01-marec-2016
(UJRQRPVNHPHWRGHGHO0HWRGDSRYUDWQHLQIRUPDFLMH0HWRGD]D
UD]XPHYDQMHNDNRNRQþQLXSRUDEQLNLRSUDYOMDMRVYRMHGHORVVWURML
Ergonomics methods - Part 1: Feedback method - A method to understand how end
users perform their work with machines
Ergonomie - Teil 1: Feedbackmethode - Eine Methode zum Verständnis wie Endnutzer
ihre Arbeit mit Machinen durchführen
Ta slovenski standard je istoveten z: CEN/TR 16710-1:2015
ICS:
13.110 Varnost strojev Safety of machinery
13.180 Ergonomija Ergonomics
SIST-TP CEN/TR 16710-1:2016 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------

SIST-TP CEN/TR 16710-1:2016

---------------------- Page: 2 ----------------------

SIST-TP CEN/TR 16710-1:2016


CEN/TR 16710-1
TECHNICAL REPORT

RAPPORT TECHNIQUE

December 2015
TECHNISCHER BERICHT
ICS 13.110; 13.180
English Version

Ergonomics methods - Part 1: Feedback method - A
method to understand how end users perform their work
with machines
 Feedbackmethode - Eine Methode zum Verständnis
wie Endnutzer ihre Arbeit mit Machinen durchführen


This Technical Report was approved by CEN on 17 November 2015. It has been drawn up by the Technical Committee CEN/TC
122.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.





EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2015 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TR 16710-1:2015 E
worldwide for CEN national Members.

---------------------- Page: 3 ----------------------

SIST-TP CEN/TR 16710-1:2016
CEN/TR 16710-1:2015 (E)
Contents Page
European Foreword . 3
Introduction . 4
1 Scope . 6
2 Normative references . 6
3 Terms and definitions . 6
4 General principles . 9
5 Feedback method . 10
5.1 The “Feedback method” steps . 10
5.2 Selection of the machine to be investigated . 10
5.3 Collection of documentation and preparation of a machine dossier . 11
5.4 Identification of companies where the machine is regularly used . 11
5.5 Inspection of work places . 12
5.6 Feedback Method Work Groups and work analysis with skilled users of the machine . 13
5.6.1 Preparation for meetings . 13
5.6.2 Work analysis with skilled end-users of the machine . 13
5.7 Written report of the Feedback Method Work Group results and their validation . 15
5.8 Project overview and final technical report . 16
Annex A (informative) Existing results . 17
Annex B (informative) Inspection form “Combine Harvester” . 22
Annex C (
...

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