EN 15733:2009
(Main)Services of real estate agents - Requirements for the provision of services of real estate agents
Services of real estate agents - Requirements for the provision of services of real estate agents
This European Standard specifies requirements for the services of real estate agents.
This European Standard applies to business-to-business and business-to-consumer services.
It is to be noted however that legal provisions for real estate agents exist in many countries and they are to be
taken into consideration. The real estate agents need to comply with all applicable relevant European and
national legislation. European and national legislations supersede this European Standard in case of
conflicting requirements.
The requirements of the European Standard are applicable to the provision of all services including those
provided by electronic means and the internet.
Dienstleistungen von Immobilienmaklern - Anforderungen an die Dienstleistungen von Immobilienmaklern
Diese Europäische Norm legt die Anforderungen an Dienstleistungen von Immobilienmaklern fest.
Diese Europäische Norm gilt für Dienstleistungen zwischen Unternehmen bzw. Unternehmen und
Konsumenten.
Es ist bekannt, dass gesetzliche Vorgaben/Regelungen für Immobilienmakler in vielen Ländern existieren und
diese berücksichtigt werden. Immobilienmakler müssen alle entsprechend maßgebenden nationalen und
europäischen Gesetzgebungen erfüllen. Europäische und nationale Gesetzgebungen ersetzen im Falle von
sich widersprechenden Anforderungen diese Europäische Norm.
Die Bestimmungen der Europäischen Norm sind auf alle Dienstleistungen anwendbar, eingeschlossen
elektronische und im Internet bereitgestellte.
Services des agents immobiliers - Exigences relatives à la prestation de services des agents immobiliers
La présente Norme européenne définit les obligations incombant à l’activité des agents immobiliers.
La présente Norme européenne s'applique aux services de professionnel à professionnel et de professionnel à consommateur.
Il faut cependant noter que des dispositions légales concernant les agents immobiliers existent dans un grand nombre de pays et qu'il faut en tenir compte. Les agents immobiliers doivent se conformer à l'ensemble des législations européenne et nationales appropriées applicables. En cas de dispositions contradictoires, les législations européenne et nationales se substituent à la présente Norme européenne.
Les exigences de la présente Norme européenne sont applicables à la fourniture de tous les services, y compris aux services rendus par des moyens électroniques et par Internet.
Storitve nepremičninskih posrednikov - Zahteve za zagotavljanje storitev nepremičninskih posrednikov
Ta evropski standard določa zahteve za storitve nepremičninskih posrednikov. Ta evropski standard se uporablja za storitve medpodjetniškega poslovanja in storitve podjetij v odnosu do potrošnikov. Vendar pa je treba opozoriti, da v številnih državah obstajajo zakonski predpisi za nepremičninske posrednike, ki jih je treba upoštevati. Nepremičninski posredniki morajo ravnati v skladu z vso veljavno evropsko in nacionalno zakonodajo na tem področju. Evropska in nacionalna zakonodaja nadomesti ta evropski standard v primeru nasprotujočih si zahtev. Zahteve evropskih standardov veljajo za zagotavljanje vseh storitev, vključno s tistimi, ki se zagotavljajo z elektronskimi sredstvi in internetom.
General Information
Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.WRULWHYDienstleistungen von Immobilienmaklern - Anforderungen an die Dienstleistungen von ImmobilienmaklernServices des agents immobiliers - Exigences relatives à la prestation de services des agents immobiliersServices of real estate agents - Requirements for the provision of services of real estate agents03.080.30Storitve za potrošnikeServices for consumersICS:Ta slovenski standard je istoveten z:EN 15733:2009SIST EN 15733:2010en,fr,de01-februar-2010SIST EN 15733:2010SLOVENSKI
STANDARD
SIST EN 15733:2010
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 15733
December 2009 ICS 03.080.30 English Version
Services of real estate agents - Requirements for the provision of services of real estate agents
Services des agents immobiliers - Exigences relatives à la prestation de services des agents immobiliers
Dienstleistungen von Immobilienmaklern - Anforderungen an die Dienstleistungen von Immobilienmaklern This European Standard was approved by CEN on 20 May 2009.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre:
Avenue Marnix 17,
B-1000 Brussels © 2009 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 15733:2009: ESIST EN 15733:2010
EN 15733:2009 (E) 2 Contents Page Foreword .31Scope .42Terms and definitions .43Client relationship management .54Information to be provided to the buyer .75Service delivery.76Qualifications and competencies of real estate agents.87Insurance . 118Complaints handling . 129Code of ethics . 12Annex A (informative)
National legislation existing . 13Annex B (informative)
A-deviations – Sweden and Slovenia. 14B.1General . 14B.2A-deviations – Sweden . 14B.3A-deviations – Slovenia . 17 SIST EN 15733:2010
EN 15733:2009 (E) 3 Foreword This document (EN 15733:2009) has been prepared by Technical Committee CEN/TC 373 “Project Committee - Services of Real Estate Agents”, the secretariat of which is held by ASI. This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorseme
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