SIST EN 15733:2010
(Main)Services of real estate agents - Requirements for the provision of services of real estate agents
Services of real estate agents - Requirements for the provision of services of real estate agents
This European Standard specifies requirements for the services of real estate agents.
This European Standard applies to business-to-business and business-to-consumer services.
It is to be noted however that legal provisions for real estate agents exist in many countries and they are to be
taken into consideration. The real estate agents need to comply with all applicable relevant European and
national legislation. European and national legislations supersede this European Standard in case of
conflicting requirements.
The requirements of the European Standard are applicable to the provision of all services including those
provided by electronic means and the internet.
Dienstleistungen von Immobilienmaklern - Anforderungen an die Dienstleistungen von Immobilienmaklern
Diese Europäische Norm legt die Anforderungen an Dienstleistungen von Immobilienmaklern fest.
Diese Europäische Norm gilt für Dienstleistungen zwischen Unternehmen bzw. Unternehmen und
Konsumenten.
Es ist bekannt, dass gesetzliche Vorgaben/Regelungen für Immobilienmakler in vielen Ländern existieren und
diese berücksichtigt werden. Immobilienmakler müssen alle entsprechend maßgebenden nationalen und
europäischen Gesetzgebungen erfüllen. Europäische und nationale Gesetzgebungen ersetzen im Falle von
sich widersprechenden Anforderungen diese Europäische Norm.
Die Bestimmungen der Europäischen Norm sind auf alle Dienstleistungen anwendbar, eingeschlossen
elektronische und im Internet bereitgestellte.
Services des agents immobiliers - Exigences relatives à la prestation de services des agents immobiliers
La présente Norme européenne définit les obligations incombant à l’activité des agents immobiliers.
La présente Norme européenne s'applique aux services de professionnel à professionnel et de professionnel à consommateur.
Il faut cependant noter que des dispositions légales concernant les agents immobiliers existent dans un grand nombre de pays et qu'il faut en tenir compte. Les agents immobiliers doivent se conformer à l'ensemble des législations européenne et nationales appropriées applicables. En cas de dispositions contradictoires, les législations européenne et nationales se substituent à la présente Norme européenne.
Les exigences de la présente Norme européenne sont applicables à la fourniture de tous les services, y compris aux services rendus par des moyens électroniques et par Internet.
Storitve nepremičninskih posrednikov - Zahteve za zagotavljanje storitev nepremičninskih posrednikov
Ta evropski standard določa zahteve za storitve nepremičninskih posrednikov. Ta evropski standard se uporablja za storitve medpodjetniškega poslovanja in storitve podjetij v odnosu do potrošnikov. Vendar pa je treba opozoriti, da v številnih državah obstajajo zakonski predpisi za nepremičninske posrednike, ki jih je treba upoštevati. Nepremičninski posredniki morajo ravnati v skladu z vso veljavno evropsko in nacionalno zakonodajo na tem področju. Evropska in nacionalna zakonodaja nadomesti ta evropski standard v primeru nasprotujočih si zahtev. Zahteve evropskih standardov veljajo za zagotavljanje vseh storitev, vključno s tistimi, ki se zagotavljajo z elektronskimi sredstvi in internetom.
General Information
Standards Content (Sample)
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.WRULWHYDienstleistungen von Immobilienmaklern - Anforderungen an die Dienstleistungen von ImmobilienmaklernServices des agents immobiliers - Exigences relatives à la prestation de services des agents immobiliersServices of real estate agents - Requirements for the provision of services of real estate agents03.080.30Storitve za potrošnikeServices for consumersICS:Ta slovenski standard je istoveten z:EN 15733:2009SIST EN 15733:2010en,fr,de01-februar-2010SIST EN 15733:2010SLOVENSKI
STANDARD
EUROPEAN STANDARD NORME EUROPÉENNE EUROPÄISCHE NORM
EN 15733
December 2009 ICS 03.080.30 English Version
Services of real estate agents - Requirements for the provision of services of real estate agents
Services des agents immobiliers - Exigences relatives à la prestation de services des agents immobiliers
Dienstleistungen von Immobilienmaklern - Anforderungen an die Dienstleistungen von Immobilienmaklern This European Standard was approved by CEN on 20 May 2009.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN Management Centre or to any CEN member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre:
Avenue Marnix 17,
B-1000 Brussels © 2009 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members. Ref. No. EN 15733:2009: ESIST EN 15733:2010
National legislation existing . 13Annex B (informative)
A-deviations – Sweden and Slovenia. 14B.1General . 14B.2A-deviations – Sweden . 14B.3A-deviations – Slovenia . 17 SIST EN 15733:2010
This European Standard applies to business-to-business and business-to-consumer services.
It is to be noted however that legal provisions for real estate agents exist in many countries and they are to be taken into consideration. The real estate agents need to comply with all applicable relevant European and national legislation. European and national legislations supersede this European Standard in case of conflicting requirements.
The requirements of the European Standard are applicable to the provision of all services including those provided by electronic means and the internet.
2 Terms and definitions
For the purposes of this European Standard, the following terms and definitions apply.
2.1 real estate agent entity (professional individual, partnership or company) that is acting as an agent in real estate transactions and real property assets on behalf of a client or as an intermediary NOTE This may include the following activities for instance:
a) consulting (e.g. information to clients on market values of properties),
b) marketing and advertising of properties,
c) services concerning purchase and sale,
d) services concerning rental, letting, leasing,
e) establishment, acquisition and registration of rights in real estate,
f) surveying for housing and other type of buildings and land,
g) drawing up contracts, h) arranging inspections and viewings of properties, i) establishing contacts and enabling communication between the seller and the buyer. 2.2 client party who has entered into an agreement with a real estate agent in order to use its services 2.3 seller party who offers to sell, or let a property 2.4 buyer party who seeks to buy, or lease a property SIST EN 15733:2010
3.1 Information to be provided
3.1.1 General
Information provided by a real estate agent to any party defined in accordance with clauses 2.2, 2.3 and 2.4, whether verbally or in writing, and whether by electronic means or not, shall be presented in clear and unambiguous wording.
If relevant information for the transaction is not available, the real estate agent shall disclose this fact.
Parties shall be informed that they have a right to access their own personal data held by the real estate agent and that they may ask that this will be corrected if necessary.
The real estate agent shall endeavour to keep the parties informed of the progress of the transaction. Any requests for information shall be dealt with expeditiously.
3.1.2 Information to the buyer as client
The real estate agent shall instruct the buyer of his/her responsibilities and rights as a buyer, and shall endeavour to provide the buyer in a timely fashion with relevant information which may influence any decision concerning the transaction, e.g.: a) advice about market prices for the type of property sought, b) description of the property (e.g. type of property, measurements, location and access), c) details of likely expenses such as prices, taxes, fees,
d) information (e.g. certificate of registration of title) indicating the seller's right of ownership or possession including any easements and encumbrances on the property and any title limitations on its use,
e) cadastre or certified title map,
f) structural characteristics and description of the utilities,
g) a document showing that the real estate agent is entitled to receive payments in respect of the transaction on behalf of the party entitled to it,
h) planning and development zone status,
i) defects disclosed to or known by the real estate agent
3.1.3 Information to the seller as client
The real estate agent shall instruct the seller of his/her responsibilities and rights as a seller, and shall endeavour to provide the seller in a timely fashion with relevant information which may influence any decision concerning the transaction, e.g.
a) advice about market prices for the property to be sold, b) details of likely expenses such as marketing and related costs, taxes, fees,
c) marketing strategies,
d) added value possibilities,
f) any documentation required for the transaction.
3.2 Client-agent agreement
The real estate agent and the client shall sign a written agreement regarding the services for which the real estate agent is engaged. The agreement shall contain at least the following information:
a) name and address of the parties to the agreement,
b) registration number of the real estate agent,
c) nature of the assignment to be completed,
d) fees and expenses payable,
e) business terms including the terms of the payment,
f) whether the agreement is an exclusive agreement or not and the terms and conditions of such an exclusive agreement,
g) whether subcontracting is permitted or not,
h) date of signing of the agreement, its period of validity and terms and condition of termination,
i) description of the property,
j) limitations to service,
k) to specify whether the real estate agent acts solely for the client or as an intermediary,
l) a reference to applicable law, m) a statement on the competent jurisdiction,
n) information about insurances as required in this standard, o) any deviation from this European Standard. NOTE In order to minimise disputes real estate agents are recommended to enter into exclusive agency agreements.
The real estate agent shall not put any property of potential clients on the market before a client-agent agreement has been signed.
The real estate agent shall inform the client of the fact that they may be liable to pay a dual fee if the client has instructed another real estate agent to sell the same property.
3.3 Transaction related information
The real estate agent shall inform his client of the responsibilities of the parties to the transaction.
The real estate agent shall ensure that client information is not released, unless it is legally required or its release is essential to the transaction.
The real estate agent shall inform in writing the seller and buyer in case he has a client-agent agreement with both parties and it appears that they both will be parties to the same transaction.
The real estate agent who acts as the agent for the seller shall communicate to the seller without undue delay details of all offers received for their properties. The offering party shall be notified of acceptance or rejection of the offer without undue delay. Real estate agents shall maintain proper records of all offers received for properties and responses thereto.
The real estate agent shall inform the contracting parties that their identification will be authenticated.
3.4 Conflict of interest
The real estate agent shall avoid conflicts of interest and disclose in writing without an undue delay any personal interest.
In particular, the real estate agent shall make clear when the proposed buyer/seller is either the agent himself or a person or legal entity with which he has an economic interest or personal relationship.
4 Information to be provided to the buyer
In case where the agent's sole client is the seller, the real estate agent shall endeavour to ensure that the buyer is provided with relevant information concerning the transaction e.g.:
a) description of the property (e.g. type of property, measurements, location and access, environmental and health aspects known to the agent),
b) asking price of the property, related acquisition taxes and acquisition costs,
c) information (e.g. certificate of registration of title) indicating the seller's right of ownership or possession including any easements and encumbrances on the property and any title limitations on its use,
d) cadastre or certified title map, floor plans and/or partition deed, sufficient to identify the property being sold,
e) description of the utilities and outline of structural characteristics,
f) a document showing that the real estate agent is entitled to receive payments in respect of the transaction on behalf of the party entitled to it,
g) planning and development zone status,
h) year of construction if known. 5 Service delivery
5.1 Transactions
The real estate agent shall request the seller to provide evidence of legitimate ownership and/or of the zoning and cadastral situation, and of any restrictions or negative registrations.
Except for new properties being sold prior to construction, all properties offered on
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