EN ISO 16091:2002
(Main)Space systems - Integrated logistic support (ISO 16091:2002)
Space systems - Integrated logistic support (ISO 16091:2002)
ISO 16091:2002 describes the set of management requirements needed to identify and provide logistic support, so the customer can operate and maintain a product in its operational environment for the expected lifetime.
These requirements also aim, throughout the product life cycle, at implementing everything pertinent to the control of the risks considered as critical regarding the operational objectives.
The management requirements are applicable to those activities necessary to design, develop, deliver, deploy and manage an organized and structured set of materials and software, services, processes and information dedicated to support the system throughout its life cycle.
ISO 16091:2002 specifies management, studies, production activities, information management processes and tasks to meet the customer's need for logistic support.
When viewed from the perspective of a specific programme or project context, the requirements defined in ISO 16091:2002 should be tailored to match the genuine requirements of a particular profile and circumstances of a programme or project.
Raumfahrtsysteme - Integrierte Logistische Unterstützung (ISO 16091:2002)
1.1 Allgemeines
Diese Europäische Norm beschreibt Anforderungen an das Management mit dem Ziel der Festlegung und Bereitstellung der Logistikunterstützung, um dem Kunden den Betrieb und die Instandhaltung eines Produkts unter gegebenen Betriebsbedingungen im Verlauf der geplanten Lebensdauer zu ermöglichen.
Diese Anforderungen sollen ebenfalls sicherstellen, dass während des Produktlebenszyklus' alle erforderlichen Maßnahmen zur Beherrschung der im Hinblick auf die Betriebsziele als kritisch angesehenen Risiken ergriffen werden.
Die Anforderungen gelten für Tätigkeiten, die hinsichtlich Design, Entwicklung, Bereitstellung, Einführung und das Management einer organisierten und strukturierten Gesamtheit von Material und Software, Dienstleistungen, Prozessen und Informationen zur Unterstützung des Systems während dessen gesamten Lebenszyklus' notwendig sind.
Diese Europäische Norm trifft Festlegungen zu Management, Untersuchungs-, Produktionsaktivitäten und Informationsmanagementprozessen um Wünsche des Kunden in Hinblick auf die logistische Unterstützung zu erfüllen.
1.2 Tailoring
Die in dieser Norm festgelegten Anforderungen sind programm- oder projektspezifisch anzupassen, d. h. auf das Anforderungsprofil und Betriebsbedingungen des einzelnen Programms bzw. Projekts abzustimmen.
ANMERKUNG Tailoring ist ein Prozess, in dem einzelne Anforderungen in Spezifikationen, Normen und ähnlichen Dokumenten nach Bewertung für ein bestimmtes Projekt ausgewählt und in Ausnahmefällen auch modifiziert oder in dem neue Anforderungen ergänzt werden.
Systèmes spatiaux - Soutien logistique intégré (ISO 16091:2002)
L'ISO 16091:2002 décrit l'ensemble des exigences de management nécessaires à l'identification et à la fourniture d'un soutien logistique permettant au client d'exploiter et d'assurer la maintenance d'un produit dans son environnement opérationnel pendant la durée de vie prévue.
Ces exigences visent également, pendant le cycle de vie du produit, à la mise en oeuvre de tout ce qui est nécessaire à la maîtrise des risques considérés comme critiques au vu des objectifs opérationnels.
Ces exigences de management sont applicables aux activités nécessaires à la conception, au développement, à la livraison, au déploiement et à la gestion d'un ensemble organisé et structuré de matériels et logiciels, de services, de processus et d'informations dédié au soutien du système pendant tout son cycle de vie.
L'ISO 16091:2002 spécifie les activités de management, d'études et de production, les processus et les tâches de gestion des informations destinés à satisfaire les besoins du client en matière de soutien logistique.
Space systems - Integrated logistic support (ISO 16091:2002)
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-maj-2004
Space systems - Integrated logistic support (ISO 16091:2002)
Space systems - Integrated logistic support (ISO 16091:2002)
Raumfahrtsysteme - Integrierte Logistische Unterstützung (ISO 16091:2002)
Systemes spatiaux - Soutien logistique intégré (ISO 16091:2002)
Ta slovenski standard je istoveten z: EN ISO 16091:2002
ICS:
49.140 Vesoljski sistemi in operacije Space systems and
operations
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
INTERNATIONAL ISO
STANDARD 16091
First edition
2002-12-01
Space systems — Integrated logistic
support
Systèmes spatiaux — Soutien logistique intégré
Reference number
ISO 16091:2002(E)
©
ISO 2002
ISO 16091:2002(E)
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ISO 16091:2002(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO
member bodies). The work of preparing International Standards is normally carried out through ISO technical
committees. Each member body interested in a subject for which a technical committee has been established has
the right to be represented on that committee. International organizations, governmental and non-governmental, in
liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical
Commission (IEC) on all matters of electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 3.
The main task of technical committees is to prepare International Standards. Draft International Standards adopted
by the technical committees are circulated to the member bodies for voting. Publication as an International
Standard requires approval by at least 75 % of the member bodies casting a vote.
Attention is drawn to the possibility that some of the elements of this International Standard may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO 16091 was prepared by the European Committee for Standardization (CEN) in collaboration with Technical
Committee ISO/TC 20, Aircraft and space vehicles, Subcommittee SC 14, Space systems and operations, in
accordance with the Agreement on technical cooperation between ISO and CEN (Vienna Agreement).
Throughout the text of this document, read ".this European Standard." to mean ".this International Standard.".
ISO 16091:2002(E)
Contents
page
Foreword .vi
Introduction .vii
1 Scope .1
1.1 General.1
1.2 Tailoring.1
2 Normative references .1
3 Terms, definitions and abbreviated terms .1
3.1 Terms and definitions.1
3.2 Abbreviated terms .5
4 Fundamentals of integrated logistic support .6
4.1 Project context .6
4.2 ILS main concepts .7
4.2.1 Integration concept .7
4.2.2 Availability, supportability and human factors .7
4.2.3 Life cycle cost and operational risk .7
5 Management requirements for ILS .8
5.1 General .8
5.2 Control of logistic activities .9
5.2.1 Objectives and requirements .9
5.2.2 Control of risks .9
5.2.3 Concurrent development .9
5.2.4 Validation .9
5.2.5 Customer participation .9
5.2.6 Integration and synchronization .10
5.2.7 Work breakdown structure .10
5.2.8 Appropriate phasing.10
5.3 Logistic support.10
5.3.1 Customer summary .10
5.3.2 Supplier response.11
5.3.3 Strategy.11
5.4 Reports.11
5.4.1 Overall project report .11
5.4.2 Project review report .12
5.4.3 Lessons learned report .12
6 Management requirements for logistic support analysis.12
6.1 Control of logistic analyses.12
6.2 Study and validation of support requirements.12
6.2.1 General.12
6.2.2 Identification of logistic support elements .13
6.2.3 Assessment of resources .13
6.2.4 Technology impact .14
6.2.5 Evaluation of alternatives .14
6.2.6 Test, evaluation and validation.14
6.3 Requirements for LSA reports.14
7 Management requirements for support elements .15
7.1 General.15
7.2 Control of support element activities .15
7.3 Support element definition and development.15
iv © ISO 2002 – All rights reserved
ISO 16091:2002(E)
7.3.1 Operation and maintenance task identification.15
7.3.2 Customer defined location .16
7.3.3 Prediction of consumption .16
7.3.4 Support .16
7.3.5 Unexpected operational events.16
7.4 Management of the production of support elements.16
7.4.1 General.16
7.4.2 Re-use of equipment .17
7.4.3 Provisioning plan.17
7.4.4 Support equipment acquisition plan .17
7.4.5 Support facilities plan .18
7.4.6 Packaging, handling, storage and transportation plan .18
7.4.7 Software support plan.18
7.4.8 Technical assistance plan .18
7.4.9 Manpower allocation .18
7.4.10 Training plan .19
8 ILS requirements for information management .19
8.1 Integration of logistic support into overall information/documentation management .19
8.2 Data processing.19
8.2.1 General.19
8.2.2 Logistic support data items.19
8.2.3 Pertinent data.20
8.2.4 Performance reports.20
8.2.5 Logistic support data .20
8.2.6 Validated data.20
8.2.7 Data flow .21
8.2.8 Data control .21
8.3 Information system installation/operation .21
8.3.1 Media and interface requirements .21
8.3.2 Information system.21
Bibliography .22
ISO 16091:2002(E)
Foreword
This document EN ISO 16091:2002 has been prepared by CMC, in collaboration with Technical Committee ISO/TC
20 "Aircraft and space vehicles".
This European Standard shall be given the status of a national standard, either by publication of an identical text or
by endorsement, at the latest by June 2003, and conflicting national standards shall be withdrawn at the latest by
June 2003.
The European Standard EN ISO 16091 was prepared by the European Cooperation for Space Standardization
(ECSS) Management Standards Working Group for CEN in close collaboration with ISO Technical Committee
ISO/TC 20, Aircraft and space vehicles, Subcommittee, SC 14, Space systems and operations, WG 3, Operations
and ground support.
According to the CEN/CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to implement this European Standard: Austria, Belgium, Czech Republic, Denmark, Finland,
France, Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain,
Sweden, Switzerland and the United Kingdom.
vi © ISO 2002 – All rights reserved
ISO 16091:2002(E)
Introduction
The Integrated Logistic Support (ILS) approach is justified in the space context by improvement of current practices
in terms of development of material resources and services essential to support operation and maintenance and to
control associated operational risks, particularly in terms of utilization cost and availability.
It is also justified by heightening the awareness of all the programmes and project participants of the need for cost-
effective preparation, transfer, and management of information needed to operate, maintain, resupply and dispose
of a product. This is as well as ensuring the recording of unscheduled events in order to perform essential support
analyses.
The ILS approach differs for different types of space programmes or projects and this International Standard
permits appropriate tailoring. Consequently, the requirements in this European Standard are applied at
management level, with identification of the objectives to be achieved, rather than with methods and techniques to
be implemented to achieve these objectives.
These objectives include:
a) the participation of the supportability objectives to the system design;
b) the optimization of the operational and maintenance concepts;
c) the identification of the required logistic support elements;
d) the timely delivery of the logistic support elements;
e) the determination of the system resilience to unscheduled operational events.
Logistic support is not a new activity: its integration into the programme or project is for coordinating, throughout the
life cycle, the activities and resources involved in the preparation and optimization of the system and its support
elements, aiming at minimum overall life cycle cost, according to the requirements and operational risks.
The advantages and increased efficiency resulting from integrating the logistic support requires that the logistic
support functions need to be addressed starting from programme or project definition. It also requires that an
integrated approach be established between the design and development of the system and the operational
requirements to be fulfilled. This approach is designed to ensure the ability to deliver on time and in proper quantity,
material resources and services to deploy, operate, maintain and upgrade the system throughout its utilization
phase, within cost requirements, in its operational environment. It also helps to ensure that the capability of the
organization and resources dedicated to define, collect, manage and handle the information required to control the
logistic support functions throughout the system life cycle from the feasibility phase to the disposal phase are fully
developed.
ISO 16091:2002(E)
1 Scope
1.1 General
This European Standard describes the set of management requirements needed to identify and provide logistic
support, so the customer can operate and maintain a product in its operational environment for the expected
lifetime.
These requirements also aim, throughout the product life cycle, at implementing everything pertinent to the control
of the risks considered as critical regarding the operational objectives.
The management requirements are applicable to those activities necessary to design, develop, deliver, deploy and
manage an organized and structured set of materials and software, services, processes and information dedicated
to support the system throughout its life cycle.
This European Standard specifies management, studies, production activities, information management processes
and tasks to meet the customer's need for logistic support.
1.2 Tailoring
When viewed from the perspective of a specific programme or project context, the requirements defined in this
European Standard should be tailored to match the genuine requirements of a particular profile and circumstances
of a programme or project.
NOTE Tailoring is the process by which individual requirements of specifications, standards and related documents are
evaluated, and made applicable to a specific programme or project by selection, and in some exceptional cases, modification of
existing or addition of new requirements.
2 Normative references
This European Standard incorporates by dated or undated reference, provisions from other publications. These
normative references are cited at the appropriate places in the text, and the publications are listed hereafter. For
dated references, subsequent amendments to or revisions of any of these publications apply to this European
Standard only when incorporated in it by amendment or revision. For undated references the latest edition of the
publication referred to applies (including amendments).
ISO 14300-1, Space systems – Programme management — Part 1: Management.
EN 13290-6, Space project management – General requirements — Part 6: Information/document management.
3 Terms, definitions and abbreviated terms
3.1 Terms and definitions
For the purposes of this European Standard, the following terms and definitions apply.
3.1.1
availability
the ability of an item to be in a state to perform a required function under given conditions at a given instant of time
or over a given time interval, assuming that the required external resources are provided
NOTE 1 This ability depends on the combined aspects of the reliability performance, the maintainability performance and the
maintenance support performance.
ISO 16091:2002(E)
NOTE 2 Required external resources, other than maintenance resources do not affect the availability performance of the
item.
NOTE 3 In French, the term “disponibilité” is used to denote both the performance and the measure.
NOTE 4 When referring to the measure for "availability", the preferred term is "instantaneous availability".
NOTE 5 Adapted from IEC 60050:(191,603):1992.
3.1.2
configuration
functional and physical characteristics of a product as defined in technical documents and achieved in the product
[ISO 10007:1995]
3.1.3
customer
organization or person that receives a product
EXAMPLE Consumer, client, end-user, retailer, beneficiary and purchaser.
NOTE A customer can be internal or external to the organization.
[EN ISO 9000:2000]
3.1.4
data
information represented in a manner suitable for automatic processing
[IEC 60050:(701,721):1992]
3.1.5
dependability
the collective term used to describe the availability performance and its influencing factors: reliability performance,
maintainability performance and maintenance support performance
NOTE Dependability is used only for general descriptions in non-quantitative terms.
[IEC 60050:(191):1992]
3.1.6
document
a medium and the data recorded on it for human use, for example, a report sheet, a book; by extension, any record
that has permanence and that can be read by man or machine
NOTE Where reference is intended only to the carrier medium, the term “document medium” should be used.
[IEEE Std 100 - 1988]
3.1.7
down time
the time interval during which an item is in a down state
[IEC 60050: (191):1992]
2 © ISO 2002 – All rights reserved
ISO 16091:2002(E)
3.1.8
function
intended effect of a system, subsystem, product or part
NOTE Functions should have a single definite purpose. Function names should have a declarative structure (e.g. “Validate
telecommands”), and say “what” is to be done rather than “how”. Good naming allows design components with strong cohesion
to be easily derived.
[EN 1325-1:1997]
3.1.9
implementation document
formal response from a supplier to the customer describing how all requirements in the project requirements
document will be met at his level, in respect to his own organization
[EN 13701:2001]
3.1.10
industrial organization
the identity, interfaces and responsibilities of all participants in the supplier chain for a project
[EN 13701:2001]
3.1.11
mean time to recovery
the expectation of the time to restoration
[IEC 60050: (191): 1992]
3.1.12
mission analysis
assessment of the mission as a result of the programme or project with exploration of concepts conforming to
expressed objectives to be reached - performance, cost, schedule
3.1.13
phase (project phase)
that part of a total project during which activities are performed to attain a designated objective as one of a series of
distinct steps in carrying out a project that together constitute the project life cycle
NOTE Adapted from BS 6079:1996.
3.1.14
process
set of interrelated or interacting activities which transforms inputs into outputs
NOTE 1 Inputs to a process are generally outputs of other processes.
NOTE 2 Processes in an organization are generally planned and carried out under controlled conditions to add value.
NOTE 3 A process where the conformity of the resulting product cannot be readily or economically verified is frequently
referred to as a “special process”.
[EN ISO 9000:2000]
3.1.15
programme
a coordinated set of activities, not necessarily interdependent, that continue over a period of time and are designed
to accomplish broad scientific or technical goals or increased knowledge in a specific subject
EXAMPLE The defence programme; The Apollo programme; Earth observation programme; Manned space and
mirogravity programme.
ISO 16091:2002(E)
NOTE 1 A programme can comprise several projects.
NOTE 2 A programme can last several years.
NOTE 3 "program" is American Standard English spelling for "programme".
NOTE 4 "program" is British Standard English for 'a series of coded instructions to control the operation of a computer or
other machine' – Oxford English Dictionary.
3.1.16
project
a unique set of coordinated activities, with definite starting and finishing points, undertaken by an individual or
organization to meet specific objectives within defined schedule, cost and performance parameters
[BS 6079:1996]
3.1.17
project requirements documents
those documents, including all normative references, which establish requirements which are subsequently used to
control work or work products
NOTE 1 Examples of project requirements documents include, but are not limited to, standards, management specifications,
technical specifications, statements of work and data requirements lists.
NOTE 2 This does not include the contract and associated terms and conditions.
[EN 13701:2001]
3.1.18
resource
any physically or conceptually identifiable entity whose use and state at any time can be unambiguously
determined
[IEC 60050: (715): 1992]
3.1.19
safety
state in which the risk of harm (to persons) or damage is limited to an acceptable level
NOTE 1 Safety is one of the aspects of quality.
NOTE 2 The above definition is valid for the purposes of quality standards. The term “safety” is defined differently in ISO/IEC
Guide 2.
3.1.20
space element
a product or a set of products intended to be operated in outer space
[EN 13701:2001]
3.1.21
specification
document stating requirements
NOTE A specification can be related to activities (e.g. procedure document, process specification and test specification), or
products (e.g. product specification, performance specification and drawing).
[EN ISO 9000:2000]
4 © ISO 2002 – All rights reserved
ISO 16091:2002(E)
3.1.22
supplier
organization or person that provides a product
EXAMPLE Producer, distributor, retailer or vendor of a product, or provider of a service or information.
NOTE 1 A supplier can be internal or external to the organization.
NOTE 2 In a contractual situation a supplier is sometimes called "contractor".
[EN ISO 9000:2000]
3.1.23
support elements
hardware and software products, together with the necessary human resources, which are essential to enable the
system to achieve its required performance from delivery to disposal
NOTE Some items, during different phases of the project, can start as part of the system and later, modified as necessary,
become support elements.
EXAMPLE Electrical ground support equipment.
3.1.24
system
set of interdependent elements constituted to achieve a given objective by performing a specified function
NOTE The system is considered to be separated from the environment and other external systems by an imaginary
surface, which cuts the links between them and the considered system. Through these links, the system is affected by the
environment, is acted upon by external systems or acts itself on the environment or the external systems.
[IEC 60050: (351): 1992]
3.1.25
task
a specific piece of work to be done
[EN 13701:2001]
3.1.26
work breakdown structure
hierarchical representation of the activities and resources necessary to complete a project
[EN 13701:2001]
3.1.27
work package
a group of related tasks that are defined at the lowest level within a work breakdown structure
[EN 13701:2001]
3.2 Abbreviated terms
The following abbreviated terms are defined and used within this European Standard.
Abbreviation Meaning
BITE built-in test equipment
ECSS European Cooperation for Space Standardization
ILS integrated logistic support
ISO 16091:2002(E)
LSA logistic support analysis
OEM original equipment manufacturer
PHST packaging, handling, storage and transport
WBS work breakdown structure
4 Fundamentals of integrated logistic support
4.1 Project context
The following aspects shall be considered:
a) Logistic support shall be provided throughout the utilization phase and requires, especially throughout the early
phases of the programme or project, the management of specific activities of design and development (called
logistic activities), in close relation with the other activities, such as dependability and safety.
b) Integrated logistic support (ILS) activities shall be part of the programme or project activities and integrated into
its phasing and planning, in order to ensure their consideration in the development of the system. These
activities shall be adapted depending on the programme or project organizational and technical effort to
address the identified critical items.
c) In particular, the design activities shall lead to a concurrent definition of the system and its associated support
elements. The definition shall be based on initial operational and maintenance concepts, in order to integrate
the customer’s requirements. This definition shall be set up as soon as possible, in order to ensure self-
consistency.
d) The management of logistic activities is therefore integrated into the programme or project management
requirements: the present standard takes into consideration the existence of a set of space standards and
complements it by developing the ILS requirements.
e) The management of logistic activities throughout the system life cycle shall clearly demonstrate:
1) that the dependability and safety criteria are taken into account within the product operational environment
of use;
2) the suitability, coherence and continuity of the logistic support;
3) the ability to control the risks specific to the performance of operation and maintenance tasks.
f) One of the main aspects of the operational objective is to ensure and maintain the product performances
through its utilization phase into its environment of use and up to its disposal. The purpose of the logistic
support elements is to maintain the technical and availability performance levels and to optimize the life cycle
cost while respecting safety requirements.
g) The programme or project team can apply the life cycle cost concept when trading off development costs
versus later utilization phase support and disposal costs.
h) The requirements specified herein shall be included as appropriate in the customer’s project requirements
document and responded to by the supplier in his implementation documents.
6 © ISO 2002 – All rights reserved
ISO 16091:2002(E)
4.2 ILS main concepts
4.2.1 Integration concept
Integrating the logistic support into a programme or project is achieved by considering the following aspects:
a) integrating the customer’s requirements into the design of the system and its support elements;
b) integrating the logistic support activities into the programme or project management organization;
c) integrating the logistic support elements requirements together.
EXAMPLE The maintenance documentation shall describe the maintenance actions identified in the maintenance plan.
4.2.2 Availability, supportability and human factors
a) The operational availability concept assumes that the required external resources (including both maintenance
and other resources) are provided in the system’s intended operational environment.
b) Resources that are provided by the support system in order to maintain the system in an operational state,
under actual conditions of use and expected economic requirements, give supportability.
c) The operational availability is derived both from the dependability and safety characteristics and from the
supportability characteristics.
d) Human factors influence both support ability and the system supportability characteristics directly.
NOTE The system operational availability can at best be as good as the system intrinsic availability, which is driven by
basic engineering characteristics such as reliability, maintainability and testability.
4.2.3 Life cycle cost and operational risk
a) The life cycle cost concept addresses the acquisition, the operation and maintenance cost, and the disposal
cost of the system.
b) Whatever the area being considered, the achievement of objectives and the guarantee of performances imply
operational risks:
1) inherent risks linked to the system;
2) extrinsic risks linked to the system and to the technological, natural and human environment.
c) The ILS process includes the management of these risks as part of the overall risk management. From the life
cycle cost analysis, the ILS assists the trade-off between the dependability and safety analyses and the
selection of an optimized solution for the system. The general synopsis shown in Figure 1 illustrates the
complementary nature of the two processes.
d) ILS is also involved in addressing human factors, through analyses of operation and maintenance tasks. These
analyses are notably based on operability (in particular the man/machine interfaces and ergonomics),
maintenance ability (e.g. qualification, skills, task duration, workload) and environment (e.g. noise,
environmental conditions, organization) criteria.
ISO 16091:2002(E)
Expression of the requirements in
terms of operational objectives
System analyses
Operation and Maintenance
concepts
Logistic Support Analysis
Dependability and Safety
• Inherent risk analysis • Operational risk analysis
Dependability and safety Life cycle cost Statement of customer’s
• •
analysis requirements
specification
• Dependability and safety • Support alternatives study and
approach (upward and selection of the optimum solution
• Requirements identification and
downward processes):
definition in terms of the optimum
- identification;
solution
- evaluation;
• Evaluation of the impact of the
- hierarchical ordering;
system deployment at the
- inherent risk reduction.
customer’s site
Support elements
technical specification
Logistic
database
Operation and maintenance plans
Support element deployment
Technical events
SUPPORT SYSTEM UTILIZATION to support operation and
maintenance of the supported system in an operational state
Figure 1 — Integrated logistic support overview
5 Management requirements for ILS
5.1 General
In this International Standard, in order to facilitate reading and traceability, the requirements are listed according to
numbered topics. Each numbered requirement is composed of a general wording followed by an explanatory text
attached to the general requirement and an expected output.
8 © ISO 2002 – All rights reserved
MANAGEMENT AND PRODUCT ASSURANCE
Personnel
Personnel
training
Provisioning
(spares,
consumables)
Support
equipment (tools,
test equipment)
Documentation
Support
facilities
Software
support
PHST
INFORMATION MANAGEMENT (LOGISTIC DATA)
ISO 16091:2002(E)
5.2 Control of logistic activities
5.2.1 Objectives and requirements
The overall programme or project requirements shall clearly state the objectives and requirements in terms of
operational availability, life cycle cost and delivery of the system in its operational environment of use up to and
including its disposal.
AIM Ensure that all the operational environment requirements are identified.
EXPECTED OUTPUT Elements of the project requirements document covering operational availability, project
life cycle cost, schedule and product operating environment.
5.2.2 Control of risks
The requirement to control the operational risks related to the system shall be included in the overall programme or
project requirements.
AIM Achieve a balance between the ILS risks and the overall programme or project risks.
EXPECTED OUTPUT An overall approach to risk management.
5.2.3 Concurrent development
The support elements shall be developed concurrently with the system.
AIM Define the support elements early enough, so that:
a) the design and technical solutions selected for the support elements are consistent with the system
definition (design integration concept);
b) the various identified support elements are actually usable in the operational environment of use, and
work together (support elements integration concept);
c) the customer gets the support elements when required (customer’s requirement integration concept).
EXPECTED OUTPUT Timely availability of the support elements.
5.2.4 Validation
The support elements shall be validated as part of the overall project verification process.
NOTE This validation should be enhanced through use of feedback data (lessons learned).
AIM Ensure early enough the ability of the system supportability characteristics to meet the logistic support
requirements.
EXPECTED OUTPUT Validated support elements.
5.2.5 Customer participation
The customer should participate in the definition and validation of the support elements.
AIM Ensure that throughout the development phase the system and support elements design conforms to the
customer’s requirements in terms of logistic support.
EXPECTED OUTPUT Agreed support elements design.
ISO 16091:2002(E)
5.2.6 Integration and synchronization
The logistic support activities, project management, project phasing and planning shall be synchronized.
AIM Synchronized activities.
EXPECTED OUTPUT Synchronized planning for the overall project.
5.2.7 Work breakdown structure
The logistic activities shall be associated with project work breakdown structure (WBS) and shall be clearly
identifiable (see ISO 14300-1).
AIM To ensure or establish:
a) a consistent and focussed identification and management of ILS activities;
b) roles, responsibilities and authority related to the logistic function;
c) conditions enabling roles and responsibilities to be undertaken in a dynamic and interactive way
throughout the project and especially in early phases A, B and C (see ISO 14300-1);
d) close first-level customer/supplier communication between the various levels of the project organization.
EXPECTED OUTPUT Project WBS containing ILS work packages.
5.2.8 Appropriate phasing
The logistic support activity management in the project shall develop and be implemented at a level commensurate
with the project phase. The project phasing implies consideration of the logistic activities according to three
management responsibility categories:
a) the logistic support management from definition of requirements to acquisition phases (A, B, C, D), including:
1) ILS management (control of the logistic activities during the system acquisition);
2) Logistic support analysis (LSA) management (control of the studies aimed at logistic support specification
and validation);
3) support elements management (control of the acquisition of specified support elements).
b) the operation and maintenance (O&M) logistic support management - phase E (control of the support elements
use);
c) the logistic information management (applicable throughout the project life cycle).
AIM Consideration of the correct requirements at the appropriate phase of the project.
EXPECTED OUTPUT Balanced definition of ILS activities throughout the project phases.
5.3 Logistic support
5.3.1 Customer summary
a) The customer shall summarize the logistic support requirements in the project requirements documents.
b) The system or project requirements document should include:
10 © ISO 2002 – All rights reserved
ISO 16091:2002(E)
1) a summary of the project objectives to be achieved;
2) the delivery, operation and maintenance concepts;
3) the requirement for integrating the logistic support into the project.
AIM Identify any customer’s logistic support requirement in the project requirements documents.
EXPECTED OUTPUT Corresponding elements in the project requirements documents.
5.3.2 Supplier response
a) The supplier shall respond to the customer’s logistic support requirements with appropriate elements of his
implementation approach.
b) These elements should include:
1) identification of the logistic activities, the organization and the resources implemented to perform the
logistic activities, as reflected in the project work breakdown structures;
2) phasing and planning of the logistic activities.
c) The supplier shall provide a description of the methods to be implemented and the links with the other plans, in
particular the support elements development plan
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