EN 15341:2019+A1:2022
(Main)Maintenance - Maintenance Key Performance Indicators
Maintenance - Maintenance Key Performance Indicators
This document lists Key Performance Indicators (KPIs) of the Maintenance Function and gives guidelines to define a set of suitable indicators, to appraise and to improve effectiveness, efficiency and sustainability in the maintenance of the existing physical assets either industrial, infrastructures, facilities, civil buildings or transportation systems, etc. in the framework of the external and internal influencing factors.
Instandhaltung - Wesentliche Leistungskennzahlen für die Instandhaltung
Dieses Dokument listet wesentliche Leistungskennzahlen (KPIs) für die Instandhaltungsfunktion auf und stellt Richtlinien bereit, um einen Satz geeigneter Kennzahlen festzulegen, um die Effektivität, Effizienz und Nachhaltigkeit in der Instandhaltung der vorhandenen Anlagen, entweder gewerbliche Anlagen, Infra¬struk¬turen, Betriebsanlagen, Zivilgebäude oder Verkehrssysteme usw., im Rahmen der externen und internen Einflussfaktoren zu beurteilen und zu verbessern.
Maintenance - Indicateurs de performance clés pour la maintenance
La présente Norme européenne énumère certains indicateurs de performance clés (IPC) importants de la fonction maintenance et fournit des lignes directrices pour définir un ensemble d'indicateurs appropriés afin d'évaluer et d'améliorer l'efficacité, l'efficience et la durabilité de la maintenance des actifs physiques existants, sous l'influence de facteurs externes et internes.
Vzdrževanje - Ključni kazalniki učinkovitosti in uspešnosti vzdrževanja
Ta dokument navaja seznam ključnih kazalnikov učinkovitosti in uspešnosti (KPI) funkcije vzdrževanja ter podaja smernice za določitev nabora primernih kazalnikov za ocenjevanje in izboljšanje učinkovitosti, uspešnosti ter trajnosti pri vzdrževanju obstoječega fizičnega premoženja, vključno z industrijskim premoženjem, infrastrukturo, opremo, gradbenimi objekti ali transportnimi sistemi itd. v okviru zunanjih in notranjih vplivnih spremenljivk.
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-september-2022
Vzdrževanje - Ključni kazalniki učinkovitosti in uspešnosti vzdrževanja
Maintenance - Maintenance Key Performance Indicators
Instandhaltung - Wesentliche Leistungskennzahlen für die Instandhaltung
Maintenance - Indicateurs de performance clés pour la maintenance
Ta slovenski standard je istoveten z: EN 15341:2019+A1:2022
ICS:
03.100.99 Drugi standardi v zvezi z Other standards related to
organizacijo in vodenjem company organization and
podjetja management
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN 15341:2019+A1
EUROPEAN STANDARD
NORME EUROPÉENNE
June 2022
EUROPÄISCHE NORM
ICS 03.100.99 Supersedes EN 15341:2019
English Version
Maintenance - Maintenance Key Performance Indicators
Maintenance - Indicateurs de performance clés pour la Instandhaltung - Wesentliche Leistungskennzahlen für
maintenance die Instandhaltung
This European Standard was approved by CEN on 14 July 2019 and includes Amendment 1 approved by CEN on 20 April 2022.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2022 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 15341:2019+A1:2022 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
Introduction . 4
1 Scope . 5
2 Normative references . 5
3 Terms and definitions . 5
4 Maintenance function . 6
5 KPIs and their objectives . 8
5.1 General . 8
5.2 Influencing factors . 9
5.3 Maintenance Resources . 9
5.4 Maintenance Processes . 10
6 Maintenance KPIs Matrix . 10
7 KPIs of “Maintenance within Physical Asset Management” . 11
8 KPIs of Sub-function “Health-Safety-Environment (HSE)” on Maintenance . 16
9 KPIs of Sub-function “Maintenance Management” . 20
10 KPIs of Sub-function “People Competence” . 26
10.1 General . 26
10.2 Qualification . 27
11 KPIs of Sub-function “Maintenance Engineering” . 30
12 KPIs of Sub-function “Organization and Support” . 33
13 KPIs of Sub-function “Administration and Supply”. 39
14 KPIs of Sub-function “Information and Communication Technology” . 44
15 Process to improve maintenance performance . 47
15.1 Use of KPI . 47
15.2 Classification of Maintenance Indicators . 47
15.3 Steps for an Improvement Process . 48
15.4 Maintenance assessment . 49
Bibliography . 51
European foreword
This document (EN 15341:2019+A1:2022) has been prepared by Technical Committee CEN/TC 319
“Maintenance”, the secretariat of which is held by UNI.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by December 2022, and conflicting national standards shall
be withdrawn at the latest by December 2022.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document includes Amendment 1 approved by CEN on 20 April 2022.
This document supersedes !EN 15341:2019".
The start and finish of text introduced or altered by amendment is indicated in the text by tags !".
The main technical changes compared to the previous EN 15341:2007 are the following:
— the standard was fully revised;
— the vision on all the Maintenance Components was enlarged, structuring the standard in a more
complete way maintaining the economical, technical, organizational KPI of the previous edition.
Any feedback and questions on this document should be directed to the users’ national standards body.
A complete listing of these bodies can be found on the CEN website.
According to the CEN-CENELEC Internal Regulations, the national standards organisations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia,
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland,
Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North
Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United
Kingdom.
Introduction
Maintenance Key Performance Indicators (KPI) of the Maintenance Function apply to all the physical
assets either industrial, infrastructures or civil buildings or transportation systems, etc.
These indicators should be used to:
a) measure the status;
b) compare (internal and external benchmarks);
c) diagnose (analysis of strengths and weaknesses);
d) identify objectives and define targets to be reached;
e) plan improvement actions;
f) regular measurement of changes over time.
Maintenance of software alone is not covered in this document. However, maintenance of items and
systems containing software is considered.
1 Scope
This document lists Key Performance Indicators (KPIs) of the Maintenance Function and gives guidelines
to define a set of suitable indicators, to appraise and to improve effectiveness, efficiency and
sustainability in the maintenance of the existing physical assets either industrial, infrastructures,
facilities, civil buildings or transportation systems, etc. in the framework of the external and internal
influencing factors.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
EN 13306:2017, Maintenance — Maintenance terminology
EN 15628:2014, Maintenance — Qualification of maintenance personnel
IEC 60050-192:2015, International Electrotechnical Vocabulary (IEV) — Part 192: Dependability
3 Terms and definitions
For the purposes of this document, the terms and definitions given in EN 13306:2017 and in
IEC 60050-192:2015, and the following apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— IEC Electropedia: available at https://www.electropedia.org/
— ISO Online browsing platform: available at https://www.iso.org/obp
3.1
asset
item that has potential or actual value for the organization
[SOURCE: EN 13306:2017, 3.2]
3.2
main area
fundamental part of a management discipline, which represents the more important knowledge and
competence to achieve and maintain an excellent status within existing influencing factors
3.3
indicator
quantitative or qualitative measure of a characteristic or a set of characteristics of a phenomenon or
performance of activities, according to defined criteria or a given formula or questionnaire
Note 1 to entry: The indicator is a tool for development and implementation of a strategy for monitoring progress
towards the goals outlined in the strategy.
3.4
item
part, component, device, subsystem, functional unit, equipment that can be individually described and
considered
[SOURCE: EN 13306:2017, 3.1]
3.5
key performance indicator
KPI
indicator considered significant
3.6
time
generally used to describe time units related to the physical assets-equipment and its performance
3.7
man-hour
points the hours of labour spent in delivering maintenance activities
3.8
work order
document used by the maintenance function
Note 1 to entry: It specifies the deliverables, scope and cost of the approved work.
Note 2 to entry: It contains a pre-defined set of activities with specified materials, spare parts, tools and labour
required to complete the job.
4 Maintenance function
The Maintenance Function is operating in various industrial plants, facilities, infrastructures, acting in
different frameworks and contexts with different sizes, structures, objectives, specific constraints and
influencing factors (see 5.2 and 5.3).
In this context, it is suitable to define an organizational Model of Maintenance Function, as standard
reference to be implemented in relation with required objectives, available resources, and existing
constraints.
This Model of Maintenance Function is reported in Figure 1.
The Model considers that for the Maintenance function to achieve the assigned objectives and excellence,
it shall use an appropriate combination or parts of the various disciplines as HSE (Health Safety
Environment), Administration, ICT (Information and Communication Technology), etc.
It is Management task:
a) to implement the appropriate resources, knowledge, rules, procedures activities;
b) to select how the maintenance needs to build and organize the various matters and disciplines in the
following Sub Functions/Areas:
— HSE on Maintenance;
— Maintenance Management;
— Maintenance People Competence;
— Maintenance Engineering;
— Organization and Support for Maintenance;
— Administration and Supply.
The maintenance function maintains the physical assets so that it can perform the required functions and
consequently, the management shall act in a core framework that involves:
— The company
— The available resources
— The application of ICT and Enabling Technologies (e.g. Industry 4.0)
Acknowledging the fast development within maintenance, both from organizational and technological
point, this document provides an overview of the content of sub-functions, activities, and tools to be
considered when establishing activities and indicators to reach the targets.
It is suitable to use all the disciplines of Maintenance Function in the integrated framework to achieve the
objectives assigned to the Maintenance of the Physical Assets with th
...
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SIST EN 15341:2019+A1
SL O V EN S K I
S T ANDAR D september 2022
Vzdrževanje – Ključni kazalniki učinkovitosti in uspešnosti
vzdrževanja
Maintenance – Maintenance Key Performance Indicators
Maintenance – Indicateurs de performance clés pour la maintenance
Instandhaltung – Wesentliche Leistungskennzahlen für die Instandhaltung
Referenčna oznaka
ICS 03.100.99 SIST EN 15341:2019+A1:2022 (sl)
Nadaljevanje na straneh II in od 1 do 99
© 2023-11. Slovenski inštitut za standardizacijo. Razmnoževanje ali kopiranje celote ali delov tega standarda ni dovoljeno.
SIST EN 15341:2019+A1 : 2022
NACIONALNI UVOD
Standard SIST EN 15341:2019+A1 (sl, en), Vzdrževanje – Ključni kazalniki učinkovitosti in uspešnosti
vzdrževanja, 2022, ima status slovenskega standarda in je istoveten evropskemu standardu
EN 15341:2019+A1, Maintenance – Maintenance Key Performance Indicators, 2022.
NACIONALNI PREDGOVOR
Besedilo standarda EN 15341:2019+A1:2022 je pripravil tehnični odbor CEN/TC 319 Vzdrževanje,
katerega sekretariat vodi UNI. Slovenski standard SIST EN 15341:2019+A1:2022 je prevod angleškega
besedila evropskega standarda EN 15341:2019+A1:2022. V primeru spora glede besedila slovenskega
prevoda v tem standardu je odločilen izvirni evropski standard v angleškem jeziku. Slovensko-angleško
izdajo standarda je pripravil tehnični odbor SIST /TC VZD Vzdrževanje in obvladovanje premoženja.
Odločitev za privzem tega standarda je 14. julija 2022 sprejel tehnični odbor SIST/TC VZD Vzdrževanje
in obvladovanje premoženja.
ZVEZA S STANDARDI
S privzemom tega evropskega standarda veljajo za omejeni namen referenčnih standardov vsi
standardi, navedeni v izvirniku, razen standarda, ki smo ga že sprejeli v nacionalno standardizacijo:
SIST EN 13306:2018 (sl, en, ne, fr) Vzdrževanje – Terminologija s področja vzdrževanja
SIST EN 15628:2014 (sl, en) Vzdrževanje – Kvalificiranje vzdrževalcev
SIST IEC 60050-192:2019 (en, fr) Mednarodni elektrotehniški slovar – 192. del: Zagotovljivost
OSNOVA ZA IZDAJO STANDARDA
̶ privzem standarda EN 15341:2019+A1:2022
OPOMBE
Povsod, kjer se v besedilu standarda uporablja izraz "evropski standard", v SIST EN
15341:2019+A1:2022 to pomeni "slovenski standard".
̶ Nacionalni uvod in nacionalni predgovor nista sestavni del standarda.
̶ Ta nacionalni dokument je istoveten EN 15341:2019+A1:2022 in je objavljen z dovoljenjem
CEN-CENELEC
Upravni center
Rue de la Science 23
B-1040 Brussel
This national document is identical with EN 15341:2019+A1:2022 and is published with the
permission of
CEN-CENELEC
Management Centre
Rue de la Science 23
B-1040 Brussel
II
EVROPSKI STANDARD EN 15341:2019+A1
EUROPEAN STANDARD
EUROPÄISCHE NORM
junij 2022
NORME EUROPÉENNE
ICS 03.100.99
Slovenska izdaja
Vzdrževanje – Ključni kazalniki učinkovitosti in uspešnosti
vzdrževanja
Maintenance – Maintenance Key Instandhaltung – Wesentliche Maintenance – Indicateurs de
Performance Indicators Leistungskennzahlen für die performance clés pour la
Instandhaltung maintenance
Ta evropski standard je CEN odobril 14. julija 2019 in vključuje dopolnilo A1, ki ga je CEN odobril
20. aprila 2022.
Člani CEN morajo izpolnjevati notranje predpise CEN/CENELEC, ki določajo pogoje, pod katerimi dobi
ta evropski standard status nacionalnega standarda brez kakršnihkoli sprememb. Sezname najnovejših
izdaj teh nacionalnih standardov in njihove bibliografske podatke je mogoče na zahtevo dobiti pri
Upravnem centru CEN-CENELEC ali pri članih CEN.
Ta evropski standard obstaja v treh uradnih izdajah (angleški, francoski in nemški). Izdaje v drugih
jezikih, ki jih člani CEN na lastno odgovornost prevedejo in izdajo ter priglasijo pri Upravnem centru
CEN-CENELEC, veljajo kot uradne izdaje.
Člani CEN so nacionalni organi za standarde Avstrije, Belgije, Bolgarije, Cipra, Češke republike,
Danske, Estonije, Finske, Francije, Grčije, Hrvaške, Irske, Islandije, Italije, Latvije, Litve, Luksemburga,
Madžarske, Malte, Nekdanje jugoslovanske republike Makedonije, Nemčije, Nizozemske, Norveške,
Poljske, Portugalske, Romunije, Slovaške, Slovenije, Srbije, Španije, Švedske, Švice, Turčije in
Združenega kraljestva.
CEN
Evropski komite za standardizacijo
European committee for standardization
Comité européen de normalisation
Europäisches komitee für normung
Upravni center CEN-CENELEC: Rue de la Science 23, B-1040 Brussels
© 2022 CEN Vse pravice do izkoriščanja v kakršnikoli obliki in na Ref. oznaka EN 15341:2019+A1:2022 E
kakršenkoli način imajo nacionalni člani CEN.
SIST EN 15341:2019+A1 : 2022
VSEBINA Stran
1 Področje uporabe . 8
2 Zveze s standardi . 8
3 Izrazi in definicije . 8
4 Funkcija vzdrževanja .10
5 KPI in njihovi cilji .14
5.1 Splošno . 14
5.2 Vplivni dejavniki . 16
5.3 Viri vzdrževanja . 16
5.4 Vzdrževalni procesi . 18
6 Matrika KPI vzdrževanja.18
7 KPI "Vzdrževanje v okviru vodenja/upravljanja fizičnega premoženja" .20
8 KPI podfunkcije vzdrževanja "Zdravje-varnost-okolje (HSE) " .30
9 KPI podfunkcije "Vodenje/upravljanje vzdrževanja" .38
10 KPI podfunkcije "Kompetentnost ljudi" .50
10.1 Splošno . 50
10.2 Kvalifikacija . 50
11 KPI podfunkcije " Vzdrževalni inženiring" .58
12 KPI podfunkcije "Organizacija in podpora" .64
13 KPI podfunkcije "Uprava in oskrba" .74
14 KPI podfunkcije "Informacijska in komunikacijska tehnologija" .82
15 Proces izboljšanja učinkovitosti vzdrževanja .88
15.1 Uporaba KPI . 88
15.2 Razvrstitev kazalnikov vzdrževanja . 90
15.3 Koraki za proces izboljševanja . 92
15.4 Ocena vzdrževanja . 94
Literatura .98
SIST EN 15341:2019+A1 : 2022
Contents Page
1 Scope . 9
2 Normative references . 9
3 Terms and definitions . 9
4 Maintenance function .11
5 KPIs and their objectives .15
5.1 General . 15
5.2 Influencing factors . 17
5.3 Maintenance Resources . 17
5.4 Maintenance Processes . 19
6 Maintenance KPIs Matrix .19
7 KPIs of "Maintenance within Physical Asset Management" .21
8 KPIs of Sub-function "Health-Safety-Environment (HSE) " on Maintenance .31
9 KPIs of Sub-function "Maintenance Management" .39
10 KPIs of Sub-function "People Competence" .51
10.1 General . 51
10.2 Qualification . 51
11 KPIs of Sub-function "Maintenance Engineering" .59
12 KPIs of Sub-function "Organization and Support" .65
13 KPIs of Sub-function "Administration and Supply" .75
14 KPIs of Sub-function "Information and Communication Technology" .83
15 Process to improve maintenance performance .89
15.1 Use of KPI . 89
15.2 Classification of Maintenance Indicators . 91
15.3 Steps for an Improvement Process . 92
15.4 Maintenance assessment . 95
Bibliography .99
SIST EN 15341:2019+A1 : 2022
Evropski predgovor
Ta dokument (EN 15341:2019+A1:2022) je pripravil tehnični odbor CEN/TC 319 "Vzdrževanje",
katerega tajništvo vodi UNI.
Ta evropski standard mora dobiti status nacionalnega standarda bodisi z objavo istovetnega besedila
bodisi z razglasitvijo najpozneje do februarja 2022, nasprotujoče nacionalne standarde pa je treba
razveljaviti najpozneje decembra 2022.
Opozoriti je treba na možnost, da so nekateri elementi tega dokumenta lahko predmet patentnih pravic.
CEN ne prevzema odgovornosti za opredelitev nekaterih ali vseh takih patentnih pravic.
Ta dokument vključuje dopolnilo 1, ki ga je CEN odobril 20. aprila 2022.
Ta dokument nadomešča EN 15341:2019 .
Začetek in konec besedila, vnesenega ali spremenjenega z dopolnilom, sta v besedilu označena z
oznakami .
Glavne tehnične spremembe v primerjavi s prejšnjim EN 15341:2007 so naslednje:
̶ standard je v celoti spremenjen;
̶ vizija vseh sestavin vzdrževanja je razširjena in celoviteje strukturira standard ter ohranja
ekonomske, tehnične in organizacijske KPI iz prejšnje izdaje.
Vse povratne informacije in vprašanja o tem dokumentu je treba nasloviti na nacionalni organ za
standardizacijo v državi uporabnikov. Celoten seznam teh organov je na voljo na spletni strani CEN.
V skladu z določili notranjih predpisov CEN-CENELEC so ta evropski standard dolžne privzeti
nacionalne organizacije za standarde naslednjih držav: Avstrija, Belgija, Bolgarija, Hrvaška, Ciper,
Češka, Danska, Estonija, Finska, Francija, Nemčija, Grčija, Madžarska, Islandija, Irska, Italija, Latvija,
Litva, Luksemburg, Malta, Nizozemska, Norveška, Poljska, Portugalska, Republika Severna
Makedonija, Romunija, Srbija, Slovaška, Slovenija, Španija, Švedska, Švica, Turčija in Združeno
kraljestvo.
SIST EN 15341:2019+A1 : 2022
European foreword
This document (EN 15341:2019+A1:2022) has been prepared by Technical Committee CEN/TC 319
"Maintenance", the secretariat of which is held by UNI.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by December 2022, and conflicting national standards
shall be withdrawn at the latest by December 2022.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such paten
...
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