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EN 61968-8:2016

(Main)

Application integration at electric utilities - System interfaces for distribution management - Part 8: Interfaces for customer operations

Application integration at electric utilities - System interfaces for distribution management - Part 8: Interfaces for customer operations

IEC 61968-8:2015(E) specifies the information content of a set of message types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service request, customer agreement, and trouble management. The purpose is to define a standard for the integration of customer support (CS), which would include customer service, trouble management and point of sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems within the utility enterprise.

Integration von Anwendungen in Anlagen der Elektrizitätsversorgung - Systemschnittstellen für Netzführung - Teil 8: Schnittstellen für den Kundenbetrieb

Intégration d'applications pour les services électriques - Interfaces système pour la gestion de distribution - Partie 8: Interfaces pour l'assistance à la clientèle

L'IEC 61968-8:2015 spécifie le contenu d'informations d'un ensemble de types de messages qui peuvent être utilisés pour prendre en charge de nombreuses fonctions métier relatives à l'assistance à la clientèle. La demande de service, l'accord client et la gestion d'incidents constituent des utilisations typiques des types de messages. L'objectif de la présente partie de l'IEC 61968 est de définir une norme pour l'intégration de l'assistance à la clientèle (CS) qui inclurait des composants liés au service à la clientèle, à la gestion des incidents et aux points de vente, ces composants étant intégrés à d'autres systèmes et fonctions métier dans le domaine d'application de l'IEC 61968. Le domaine d'application de la présente norme est l'échange d'informations entre un système d'assistance à la clientèle et d'autres systèmes au sein de l'entreprise de distribution.

Združevanje aplikacij v elektropodjetjih - Sistemski vmesniki za upravljanje distribucije - 8. del: Standard vmesnika za podporo končnim uporabnikom

Ta del standarda IEC 61968 določa informacijsko vsebino nabora vrst sporočil, ki jih je mogoče uporabiti za podporo številnih poslovnih funkcij v zvezi s podporo končnim uporabnikom. Običajni primeri uporabe vrste sporočil vključujejo zahtevo za storitev, pogodbo s končnim uporabnikom in upravljanje težav. Namen tega dela standarda IEC 61968 je opredelitev standarda za vključevanje podpore končnim uporabnikom (CS), ki zajema storitve za končne uporabnike, upravljanje težav in komponente, povezane s prodajnim mestom, ki so povezani z drugimi sistemi in poslovnimi funkcijami v okviru standarda IEC 61968. Področje uporabe tega standarda je izmenjava informacij med podporo končnim uporabnikom in drugimi sistemi znotraj podjetja.

General Information

Status
Published
Publication Date
12-May-2016
Withdrawal Date
12-May-2019
ICS
33.200 - Telecontrol. Telemetering
Technical Committee
CLC/TC 57 - Power systems management and associated information exchange
Drafting Committee
IEC/TC 57 - IEC_TC_57
Current Stage
6060 - Document made available - Publishing
Start Date
13-May-2016
Completion Date
13-May-2016
Mandate
M/490 - Standardisation mandate to the European Standardisation Organisations (ESOs) to support European Smart Grid deployment
Ref Project
SIST EN 61968-8:2016 - Application integration at electric utilities - System interfaces for distribution management - Part 8: Interface standard for customer support

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Standards Content (Sample)

SLOVENSKI STANDARD
SIST EN 61968-8:2016
01-julij-2016
=GUXåHYDQMHDSOLNDFLMYHOHNWURSRGMHWMLK6LVWHPVNLYPHVQLNL]DXSUDYOMDQMH
GLVWULEXFLMHGHO6WDQGDUGYPHVQLND]DSRGSRURNRQþQLPXSRUDEQLNRP
Application integration at electric utilities - System interfaces for distribution management
- Part 8: Interface standard for customer support
Ta slovenski standard je istoveten z: EN 61968-8:2016
ICS:
29.240.30 Krmilna oprema za Control equipment for electric
elektroenergetske sisteme power systems
35.200 Vmesniška in povezovalna Interface and interconnection
oprema equipment
SIST EN 61968-8:2016 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN 61968-8:2016

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SIST EN 61968-8:2016


EUROPEAN STANDARD EN 61968-8

NORME EUROPÉENNE

EUROPÄISCHE NORM
May 2016
ICS 33.200

English Version
Application integration at electric utilities - System interfaces for
distribution management - Part 8: Interfaces for customer
operations
(IEC 61968-8:2015)
Application integration at electric utilities - System interfaces Integration von Anwendungen in Anlagen der
for distribution management - Part 8 : interface standard for Elektrizitätsversorgung - Systemschnittstellen für
customer support Netzführung - Teil 8: Schnittstellen Normen für den
(IEC 61968-8:2015) Kundendienst
(IEC 61968-8:2015)
This European Standard was approved by CENELEC on 2015-07-01. CENELEC members are bound to comply with the CEN/CENELEC
Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.
Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC
Management Centre or to any CENELEC member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CENELEC member into its own language and notified to the CEN-CENELEC Management Centre has the
same status as the official versions.
CENELEC members are the national electrotechnical committees of Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic,
Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia,
Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and the United Kingdom.



European Committee for Electrotechnical Standardization
Comité Européen de Normalisation Electrotechnique
Europäisches Komitee für Elektrotechnische Normung
CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2016 CENELEC All rights of exploitation in any form and by any means reserved worldwide for CENELEC Members.
 Ref. No. EN 61968-8:2016 E

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SIST EN 61968-8:2016
EN 61968-8:2016
European foreword
The text of document 57/1548/FDIS, future edition 1 of IEC 61968-8, prepared by IEC/TC 57, "Power
systems management and associated information exchange" was submitted to the IEC-CENELEC
parallel vote and approved by CENELEC as EN 61968-8:2016.

The following dates are fixed:
(dop) 2016-11-13
• latest date by which the document has
to be implemented at national level by
publication of an identical national
standard or by endorsement
• latest date by which the national (dow) 2019-05-13
standards conflicting with the
document have to be withdrawn

Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CENELEC [and/or CEN] shall not be held responsible for identifying any or all such
patent rights.
Endorsement notice
The text of the International Standard IEC 61968-8:2015 was approved by CENELEC as a European
Standard without any modification.
2

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SIST EN 61968-8:2016
 EN 61968-8:2016

Annex ZA
(normative)

Normative references to international publications
with their corresponding European publications
The following documents, in whole or in part, are normatively referenced in this document and are
indispensable for its application. For dated references, only the edition cited applies. For undated
references, the latest edition of the referenced document (including any amendments) applies.
NOTE 1 When an International Publication has been modified by common modifications, indicated by (mod), the relevant

EN/HD applies.

NOTE 2 Up-to-date information on the latest versions of the European Standards listed in this annex is available here:
www.cenelec.eu.
Publication Year Title EN/HD Year

IEC 60050 -  International Electrotechnical
...

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