ISO/TR 21102:2013
(Main)Adventure tourism — Leaders — Personnel competence
Adventure tourism — Leaders — Personnel competence
ISO/TR 21102:2013 indicates what the market normally considers as desirable competencies and the related expected results of competencies for adventure tourism activity leaders common to any adventure tourism activity. ISO/TR 21102:2013 does not apply to adventure tourism activity leaders involved in underwater activities for which there are other specific International Standards.
Tourisme d'aventure — Leaders — Compétence du personnel
Avanturistični turizem - Voditelji - Usposobljenost zaposlenih
To tehnično poročilo navaja, kakšne sposobnosti in z njimi povezane pričakovane rezultate dojema trg kot zaželene za voditelje katerekoli dejavnosti avanturističnega turizma.
To tehnično poročilo se ne uporablja za voditelje podvodnih dejavnosti avanturističnega turizma, za katere se uporabljajo drugi posebni mednarodni standardi.
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SLOVENSKI STANDARD
SIST-TP ISO/TR 21102:2017
01-november-2017
$YDQWXULVWLþQLWXUL]HP9RGLWHOML8VSRVREOMHQRVW]DSRVOHQLK
Adventure tourism - Leaders - Personnel competence
Tourisme d'aventure - Leaders - Compétence du personnel
Ta slovenski standard je istoveten z: ISO/TR 21102:2013
ICS:
03.100.30 Vodenje ljudi Management of human
resources
03.200.10 Pustolovski turizem Adventure tourism
SIST-TP ISO/TR 21102:2017 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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SIST-TP ISO/TR 21102:2017
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SIST-TP ISO/TR 21102:2017
TECHNICAL ISO/TR
REPORT 21102
First edition
2013-09-01
Adventure tourism — Leaders —
Personnel competence
Tourisme d’aventure — Leaders — Compétence du personnel
Reference number
ISO/TR 21102:2013(E)
©
ISO 2013
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SIST-TP ISO/TR 21102:2017
ISO/TR 21102:2013(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2013
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
Case postale 56 • CH-1211 Geneva 20
Tel. + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail copyright@iso.org
Web www.iso.org
Published in Switzerland
ii © ISO 2013 – All rights reserved
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SIST-TP ISO/TR 21102:2017
ISO/TR 21102:2013(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Terms and definitions . 1
3 Role of the leader . 2
4 Expected results . 2
4.1 Conformance . 2
4.2 Leading groups . 2
4.3 Technical abilities . 3
4.4 Managing risks . 3
4.5 Responding to incidents and emergencies . 4
4.6 Behaving professionally and ethically . 4
5 Desirable competences . 5
5.1 General . 5
5.2 Knowledge . 5
5.3 Skills . 6
5.4 Attitudes or attributes . 6
6 Maintenance and improvement of competence . 6
6.1 Ongoing professional development . 6
6.2 Maintenance of competence . 7
Bibliography . 8
© ISO 2013 – All rights reserved iii
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SIST-TP ISO/TR 21102:2017
ISO/TR 21102:2013(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any
patent rights identified during the development of the document will be in the Introduction and/or on
the ISO list of patent declarations received (see www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation on the meaning of ISO specific terms and expressions related to conformity
assessment, as well as information about ISO’s adherence to the WTO principles in the Technical Barriers
to Trade (TBT) see the following URL: Foreword - Supplementary information
The committee responsible for this document is ISO/TC 228, Tourism and related services.
iv © ISO 2013 – All rights reserved
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SIST-TP ISO/TR 21102:2017
ISO/TR 21102:2013(E)
Introduction
Adventure tourism
Adventure tourism is a global industry that is growing in importance. Whether provided on a commercial,
not for profit or charitable basis, adventure tourism activities involve an accepted, inherent element
of risk and challenge. Taking risks brings rewards but also brings dangers. In order to maximize the
rewards, adventure tourism activity providers should operate as safely as practicable.
ISO 21101, ISO/TR 21102 and ISO 21103 provide a basis for adventure tourism activity providers to
plan, communicate about, and deliver adventure tourism activities as safely as practicable.
Effective implementation of these International Standards will help consumers make informed choices
about activities and providers.
Adventure tourism standards
The purpose of these International Standards is to set out the minimum requirements for safety
management systems and communication to participants.
The following two International Standards are independent entities since they apply to different aspects
of adventure tourism:
— ISO 21101: specifies how the adventure tourism organization manages its operations in terms of safety.
— ISO 21103: specifies the minimum information that shall be communicated to participants and
potential participants before, during and after the activity to ensure safety.
ISO/TR 21102: provides data on the minimum competence of adventure tourism activity leaders.
Purpose of this Technical Report
Adventure tourism activity leaders’ competences for conducting participants and assuming responsibility
for them is a critical factor in ensuring delivery of safe adventure tourism activities.
Competence is a concept that involves not only skills but also a knowledge of attitudes or attributes.
Depending on the type of adventure tourism activity (rafting, hiking, cascading, climbing, among others),
different competences are required. Nevertheless, there are some competences that are common to
every adventure tourism activity. These common competences (and the respective expected results)
are the focus of this Technical Report.
It is expected that competent leaders for specific adventure tourism activities will use this Technical
Report as a reference.
© ISO 2013 – All rights reserved v
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SIST-TP ISO/TR 21102:2017
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SIST-TP ISO/TR 21102:2017
TECHNICAL REPORT ISO/TR 21102:2013(E)
Adventure tourism — Leaders — Personnel competence
1 Scope
This Technical Report indicates what the market normally considers as desirable competencies and
the related expected results of competencies for adventure tourism activity leaders common to any
adventure tourism activity.
This Technical Report does not apply to adventure tourism activity leaders involved in underwater
activities for which there are other specific International Standards.
2 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
2.1
competence
ability to apply knowledge and skills to achieve expected results (2.2)
2.2
expected results
results of performed activities in provision of service
Note 1 to entry: Expected results can refer to an occupation, a competence (2.1) or a set of competencies.
2.3
adventure tourism activity
adventure activity for tourism purposes that involves a degree of instruction or leadership and a
deliberate accepted element of risk
Note 1 to entry: An accepted element of risk means that the participant has a minimum understanding about the
risk involved.
2.4
competent person
someone who has the competence (2.1) to perform specific functions
2.5
leader
competent person (2.4) who takes responsibility for people, and is able to lead and supervise an
assigned activity
2.6
participant
person taking part in the adventure tourism activity (2.3) but not a member of the leadership team
Note 1 to entry: A participant might also be referred to as ‘client’, ‘customer’ or similar
Note 2 to entry: A leadership team comprises several leaders (2.5)
2.7
contingency measures
preventive or corrective action to be adopted in response to an event and a need to depart from the
agreed plan of action
© ISO 2013 – All rights reserved 1
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SIST-TP ISO/TR 21102:2017
ISO/TR 21102:2013(E)
2.8
emergency
serious situation requiring immediate action
2.9
first aid
emergency (2.
...
TECHNICAL ISO/TR
REPORT 21102
First edition
2013-09-01
Adventure tourism — Leaders —
Personnel competence
Tourisme d’aventure — Leaders — Compétence du personnel
Reference number
ISO/TR 21102:2013(E)
©
ISO 2013
---------------------- Page: 1 ----------------------
ISO/TR 21102:2013(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2013
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
Case postale 56 • CH-1211 Geneva 20
Tel. + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail copyright@iso.org
Web www.iso.org
Published in Switzerland
ii © ISO 2013 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/TR 21102:2013(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Terms and definitions . 1
3 Role of the leader . 2
4 Expected results . 2
4.1 Conformance . 2
4.2 Leading groups . 2
4.3 Technical abilities . 3
4.4 Managing risks . 3
4.5 Responding to incidents and emergencies . 4
4.6 Behaving professionally and ethically . 4
5 Desirable competences . 5
5.1 General . 5
5.2 Knowledge . 5
5.3 Skills . 6
5.4 Attitudes or attributes . 6
6 Maintenance and improvement of competence . 6
6.1 Ongoing professional development . 6
6.2 Maintenance of competence . 7
Bibliography . 8
© ISO 2013 – All rights reserved iii
---------------------- Page: 3 ----------------------
ISO/TR 21102:2013(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any
patent rights identified during the development of the document will be in the Introduction and/or on
the ISO list of patent declarations received (see www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation on the meaning of ISO specific terms and expressions related to conformity
assessment, as well as information about ISO’s adherence to the WTO principles in the Technical Barriers
to Trade (TBT) see the following URL: Foreword - Supplementary information
The committee responsible for this document is ISO/TC 228, Tourism and related services.
iv © ISO 2013 – All rights reserved
---------------------- Page: 4 ----------------------
ISO/TR 21102:2013(E)
Introduction
Adventure tourism
Adventure tourism is a global industry that is growing in importance. Whether provided on a commercial,
not for profit or charitable basis, adventure tourism activities involve an accepted, inherent element
of risk and challenge. Taking risks brings rewards but also brings dangers. In order to maximize the
rewards, adventure tourism activity providers should operate as safely as practicable.
ISO 21101, ISO/TR 21102 and ISO 21103 provide a basis for adventure tourism activity providers to
plan, communicate about, and deliver adventure tourism activities as safely as practicable.
Effective implementation of these International Standards will help consumers make informed choices
about activities and providers.
Adventure tourism standards
The purpose of these International Standards is to set out the minimum requirements for safety
management systems and communication to participants.
The following two International Standards are independent entities since they apply to different aspects
of adventure tourism:
— ISO 21101: specifies how the adventure tourism organization manages its operations in terms of safety.
— ISO 21103: specifies the minimum information that shall be communicated to participants and
potential participants before, during and after the activity to ensure safety.
ISO/TR 21102: provides data on the minimum competence of adventure tourism activity leaders.
Purpose of this Technical Report
Adventure tourism activity leaders’ competences for conducting participants and assuming responsibility
for them is a critical factor in ensuring delivery of safe adventure tourism activities.
Competence is a concept that involves not only skills but also a knowledge of attitudes or attributes.
Depending on the type of adventure tourism activity (rafting, hiking, cascading, climbing, among others),
different competences are required. Nevertheless, there are some competences that are common to
every adventure tourism activity. These common competences (and the respective expected results)
are the focus of this Technical Report.
It is expected that competent leaders for specific adventure tourism activities will use this Technical
Report as a reference.
© ISO 2013 – All rights reserved v
---------------------- Page: 5 ----------------------
TECHNICAL REPORT ISO/TR 21102:2013(E)
Adventure tourism — Leaders — Personnel competence
1 Scope
This Technical Report indicates what the market normally considers as desirable competencies and
the related expected results of competencies for adventure tourism activity leaders common to any
adventure tourism activity.
This Technical Report does not apply to adventure tourism activity leaders involved in underwater
activities for which there are other specific International Standards.
2 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
2.1
competence
ability to apply knowledge and skills to achieve expected results (2.2)
2.2
expected results
results of performed activities in provision of service
Note 1 to entry: Expected results can refer to an occupation, a competence (2.1) or a set of competencies.
2.3
adventure tourism activity
adventure activity for tourism purposes that involves a degree of instruction or leadership and a
deliberate accepted element of risk
Note 1 to entry: An accepted element of risk means that the participant has a minimum understanding about the
risk involved.
2.4
competent person
someone who has the competence (2.1) to perform specific functions
2.5
leader
competent person (2.4) who takes responsibility for people, and is able to lead and supervise an
assigned activity
2.6
participant
person taking part in the adventure tourism activity (2.3) but not a member of the leadership team
Note 1 to entry: A participant might also be referred to as ‘client’, ‘customer’ or similar
Note 2 to entry: A leadership team comprises several leaders (2.5)
2.7
contingency measures
preventive or corrective action to be adopted in response to an event and a need to depart from the
agreed plan of action
© ISO 2013 – All rights reserved 1
---------------------- Page: 6 ----------------------
ISO/TR 21102:2013(E)
2.8
emergency
serious situation requiring immediate action
2.9
first aid
emergency (2.8) procedures aimed at maintaining vital functions whilst ensuring that the condition of a
person who is wounded, unconscious or whose life is in danger is not aggravated, until he or she receives
more qualified assistance
3 Role of the leader
The role of the leader, regardless of the adventure tourism activity being undertaken, usually includes:
a) participant assistance;
b) safety management and care of participants and the leadership team in accordance with the
o
...
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