03.200 - Leisure. Tourism

This document establishes the requirements and recommendations for facilitators and healthcare providers in medical tourism. This document intends to ensure quality service provision for tourists in order to meet the expectations of tourists travelling for medical reasons as a primary motivation. This document does not apply to thalassotherapy centres, medical spas or wellness spas.

This document establishes the requirements and recommendations of competencies and the related expected results of competencies for adventure tourism activity leaders common to any adventure tourism activity, which can affect the quality and safety of the services provided. It can be used by all types and sizes of providers operating in different geographic, cultural and social environments. This document does not apply to diving leaders, for whom References [1], [2] and [4] to [9] apply.

This document establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction. The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor.

This document establishes minimum requirements for commercial and non-commercial harbours for yachts (defined for the purposes of this document in 3.24) to deliver luxury facilities and services to the yachting community. It details the requirements for a luxury yacht harbour to be considered a luxury facility, providing exceptional levels of customer service to meet the user's needs in a time-efficient way. This document does not cover specifics of yards, dry stacks, dry-docking areas, dry stor...view more

This document specifies requirements for training programmes designed to educate participants in environmental awareness and sustainable practices in recreational diving activities.
The training programme consists of theory and an optional practical part (water session).

This document specifies requirements for service providers with regard to responsible practices for the provision of their services.
This document applies to recreational diving related activities, e.g:
•   scuba diving;
•   snorkelling;
•   free diving (breath hold diving).
Further, this document provides guidance to all stakeholders involved in recreational diving related activities on best practice to minimise negative impact on the aquatic environment and to optimise positive outcomes.
This ...view more

This document specifies requirements for service providers with regard to responsible practices for the provision of their services.
This document applies, but is not limited, to recreational-diving-related activities, for example:
— scuba diving;
— snorkelling;
— free diving (breath hold diving).
Further, this document provides guidance to all stakeholders involved in recreational-diving-related activities on best practice to minimize negative impact on the aquatic environment and to optim...view more

This document specifies requirements for training programmes designed to educate participants in environmental awareness and sustainable environmental practices in recreational diving activities.
The training programmes consist of theory and an optional practical training segment water session.

This document specifies requirements for service providers with regard to responsible practices for the provision of their services. This document applies, but is not limited, to recreational-diving-related activities, for example: — scuba diving; — snorkelling; — free diving (breath hold diving). Further, this document provides guidance to all stakeholders involved in recreational-diving-related activities on best practice to minimize negative impact on the aquatic environment and to optimize p...view more

This document specifies requirements for training programmes designed to educate participants in environmental awareness and sustainable environmental practices in recreational diving activities. The training programmes consist of theory and an optional practical training segment water session.

This document specifies environmental, social and economic requirements to implement a sustainability management system in accommodation establishments in the tourism sector. This document applies to the aspects that can be controlled by the accommodation establishments and over which they can exert influence. This document is applicable to any accommodation establishment, regardless of its type, size or location, that wishes to: a) implement, maintain and improve sustainable practices in their ...view more

This document specifies requirements for the provision of quality services at medical spas which use natural healing waters (except sea water) and other natural resources. This document does not cover decisions that correspond to the medical profession. This document does not apply to thalassotherapy centres or wellness spa centres.

This document provides requirements and recommendations for adventure tourism activity providers on good practices for sustainability (environmental, social and economic aspects) for adventure tourism activities. This document can be used by all types and sizes of adventure tourism activity providers, operating in different geographic, cultural and social environments.

ISO 20410:2017 sets out the minimum service level and equipment requirements for bareboats offered for charter on inland, coastal and/or offshore waters. It is applicable to any individual or organization that offers a bareboat for charter. ISO 20410:2017: · covers the safety of the bareboat and its occupants, but not associated sport or water-based recreational activities; · excludes boats that are provided with a skipper and/or crew and bareboats that do not have living accommodation; · does n...view more

This International Standard outlines the requirements of a safety management system for adventure
tourism activity providers.
A provider can use this International Standard for the following:
a) to enhance safety performance;
b) to meet expectations for participant and staff safety;
c) to demonstrate safe practice;
d) to support compliance with applicable legal requirements.
This International Standard can be used by all types and sizes of providers, operating in different
geographic, cu...view more

This Technical Report indicates what the market normally considers as desirable competencies and
the related expected results of competencies for adventure tourism activity leaders common to any
adventure tourism activity.
This Technical Report does not apply to adventure tourism activity leaders involved in underwater
activities for which there are other specific International Standards.

This International Standard specifies minimum requirements for information to be provided to
participants before, during and after adventure tourism activities.
This International Standard can be used by all types and sizes of providers operating in different
geographic, cultural and social environments.

ISO 13687-2:2017 establishes minimum requirements for commercial and non-commercial harbours for leisure craft in order to define the intermediate level to deliver services to the boating community for all types of recreational boating activities, excluding the standardization of sports activities. The scope does not cover specifics of boat yards, dry stacks, dry-docking areas, dry storages, fuel stations and nearby beaches. ISO 13687-2:2017 does not cover risks in case of abnormal weather condi...view more

ISO 13687-3:2017 establishes minimum requirements for commercial and non-commercial harbours for leisure craft in order to define the high level to deliver services to the boating community for all types of recreational boating activities, excluding the standardization of sports activities. The scope does not cover specifics of boat yards, dry stacks, dry-docking areas, dry storages, fuel stations and nearby beaches. ISO 13687-3:2017 does not cover risks in case of abnormal weather conditions ab...view more

ISO 13687-1:2017 establishes minimum requirements for commercial and non-commercial harbours for leisure craft in order to define the basic level to deliver services to the boating community for all types of recreational boating activities, excluding the standardization of sports activities. The scope does not cover specifics of boat yards, dry stacks, dry-docking areas, dry storages, fuel stations and nearby beaches. ISO 13687-1:2017 does not cover risks in case of abnormal weather conditions a...view more