ISO 2789:2022

Information and documentation — International library statistics

This document specifies rules for the library and information services community on the collection and reporting of statistics: — for the purposes of international reporting; — to ensure conformity between countries for those statistical measures that are frequently used by library managers, but do not qualify for international reporting; — to encourage good practice in the use of statistics for the management of library and information services.

Information et documentation — Statistiques internationales de bibliothèques

Le présent document fournit des règles à la communauté des bibliothèques et des services d'information pour la collecte et la présentation de statistiques : — en vue de l'établissement de synthèses sur le plan international ; — pour assurer la conformité entre pays de mesures statistiques fréquemment utilisées par les gestionnaires de bibliothèques sans pour autant servir à l'établissement de synthèses internationales ; — pour encourager une bonne pratique des statistiques dans la gestion des bibliothèques et des services d'information.

Informatika in dokumentacija - Mednarodna statistika za knjižnice

Ta dokument določa pravila za skupnost knjižnic in informacijskih storitev za zbiranje ter poročanje statistike:
– za mednarodno poročanje;
– za zagotavljanje skladnosti med državami za tiste statistične ukrepe, ki jih pogosto uporabljajo vodje knjižnic in ki ne ustrezajo mednarodnemu poročanju;
– za spodbujanje dobre prakse pri uporabi statistike za vodenje knjižnic in informacijskih storitev.

General Information

• Status: Published
• Publication Date: 13-Sep-2022
• ICS: 01.140.20 - Information sciences
• Technical Committee: ISO/TC 46/SC 8 - Quality - Statistics and performance evaluation
• Drafting Committee: ISO/TC 46/SC 8/WG 2 - International library statistics
• Current Stage: 6060 - International Standard published
• Start Date: 14-Sep-2022
• Due Date: 13-Jan-2023
• Completion Date: 14-Sep-2022
• Ref Project: SIST ISO 2789:2023 - Information and documentation -- International library statistics

Relations

• Revises: ISO 2789:2013 - Information and documentation — International library statistics
• Effective Date: 23-Apr-2020

Standards Content (Sample)

SLOVENSKI STANDARD
01-januar-2023
Nadomešča:
SIST ISO 2789:2013
Informatika in dokumentacija - Mednarodna statistika za knjižnice
Information and documentation -- International library statistics
Information et documentation -- Statistiques internationales de bibliothèques
Ta slovenski standard je istoveten z: ISO 2789:2022
ICS:
01.140.20 Informacijske vede Information sciences
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

INTERNATIONAL ISO
STANDARD 2789
Sixth edition
2022-09
Information and documentation —
International library statistics
Information et documentation — Statistiques internationales de
bibliothèques
Reference number
© ISO 2022
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland
ii
Contents Page
Foreword . vi
Introduction .vii
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
3.1 Library . 1
3.2 Library services and use . 4
3.3 Collections . 13
3.4 Access and facilities .22
3.5 Management . . . 24
3.6 Funding and expenditure . . 25
3.7 Library staff . 26
4 Current tasks of libraries .27
4.1 General . 27
4.2 Types of libraries .28
4.3 Changes in user activities .28
4.3.1 Activities inside the library premises .28
4.3.2 Activities outside the library premises .29
5 Uses and benefits of statistics . .29
5.1 Background .29
5.1.1 General .29
5.1.2 Objectives . 29
5.1.3 Quality . 30
5.2 Developments in library practice . 30
5.2.1 Contents of library statistics .30
5.2.2 Sampling .30
5.2.3 Data for performance measures .30
5.2.4 Impact data . 30
5.2.5 Other developments .30
5.3 Selection of statistics for the library . 30
5.4 Use of statistics . 31
5.4.1 General . 31
5.4.2 External communication . 31
5.5 Presenting statistics to stakeholders . 31
6 Reporting statistical data .32
6.1 General . 32
6.2 Time period to which data refer . 32
6.3 Data estimated by sample . 32
7 Collecting statistical data .32
7.1 Libraries . 32
7.1.1 Counting administrative units and libraries . 32
7.1.2 Counting types of libraries . 33
7.2 Services and use . 35
7.2.1 General . 35
7.2.2 Users . 35
7.2.3 Lending services . 36
7.2.4 Interlibrary lending . 37
7.2.5 Reference and informational questions.39
7.2.6 Copying .40
7.2.7 Electronic document delivery (mediated) .40
7.2.8 External document supply .40
7.2.9 Events organized by the library .40
iii
7.2.10 Physical visits . 41
7.2.11 User orientation and training . 41
7.2.12 Use of digital resources and services . 42
7.2.13 Number of website visits. 43
7.2.14 Services for mobile devices .44
7.2.15 Social network services .44
7.2.16 Services for target populations with special needs . 45
7.3 Collection . 47
7.3.1 General . 47
7.3.2 Books and serials (printed material) . . 47
7.3.3 Manuscripts .48
7.3.4 Microforms .48
7.3.5 Cartographic documents .48
7.3.6 Printed music documents . .49
7.3.7 Audiovisual documents .49
7.3.8 Graphic documents . . .50
7.3.9 Patents .50
7.3.10 Other library documents and items .
...

INTERNATIONAL ISO
STANDARD 2789
Sixth edition
2022-09
Information and documentation —
International library statistics
Information et documentation — Statistiques internationales de
bibliothèques
Reference number
© ISO 2022
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland
ii
Contents Page
Foreword . vi
Introduction .vii
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
3.1 Library . 1
3.2 Library services and use . 4
3.3 Collections . 13
3.4 Access and facilities .22
3.5 Management . . . 24
3.6 Funding and expenditure . . 25
3.7 Library staff . 26
4 Current tasks of libraries .27
4.1 General . 27
4.2 Types of libraries .28
4.3 Changes in user activities .28
4.3.1 Activities inside the library premises .28
4.3.2 Activities outside the library premises .29
5 Uses and benefits of statistics . .29
5.1 Background .29
5.1.1 General .29
5.1.2 Objectives . 29
5.1.3 Quality . 30
5.2 Developments in library practice . 30
5.2.1 Contents of library statistics .30
5.2.2 Sampling .30
5.2.3 Data for performance measures .30
5.2.4 Impact data . 30
5.2.5 Other developments .30
5.3 Selection of statistics for the library . 30
5.4 Use of statistics . 31
5.4.1 General . 31
5.4.2 External communication . 31
5.5 Presenting statistics to stakeholders . 31
6 Reporting statistical data .32
6.1 General . 32
6.2 Time period to which data refer . 32
6.3 Data estimated by sample . 32
7 Collecting statistical data .32
7.1 Libraries . 32
7.1.1 Counting administrative units and libraries . 32
7.1.2 Counting types of libraries . 33
7.2 Services and use . 35
7.2.1 General . 35
7.2.2 Users . 35
7.2.3 Lending services . 36
7.2.4 Interlibrary lending . 37
7.2.5 Reference and informational questions.39
7.2.6 Copying .40
7.2.7 Electronic document delivery (mediated) .40
7.2.8 External document supply .40
7.2.9 Events organized by the library .40
iii
7.2.10 Physical visits . 41
7.2.11 User orientation and training . 41
7.2.12 Use of digital resources and services . 42
7.2.13 Number of website visits. 43
7.2.14 Services for mobile devices .44
7.2.15 Social network services .44
7.2.16 Services for target populations with special needs . 45
7.3 Collection . 47
7.3.1 General . 47
7.3.2 Books and serials (printed material) . . 47
7.3.3 Manuscripts .48
7.3.4 Microforms .48
7.3.5 Cartographic documents .48
7.3.6 Printed music documents . .49
7.3.7 Audiovisual documents .49
7.3.8 Graphic documents . . .50
7.3.9 Patents .50
7.3.10 Other library documents and items . 51
7.3.11 eBooks. 51
7.3.12 Other digital documents . 52
7.3.13 Databases . 52
7.3.14 Current serials received (at the end of the reporting period; all formats:
print, microfo
...