ISO 21001

Educational organizations — Management systems for educational organizations — Requirements with guidance for use

This document pecifies requirements for a management system for educational organizations (EOMS) when such an organization: a) needs to demonstrate its ability to support the acquisition and development of competence through teaching, learning or research; b) aims to enhance satisfaction of learners, other beneficiaries and staff through the effective application of its EOMS, including processes for improvement of the system and assurance of conformity to the requirements of learners and other beneficiaries. All requirements are generic and intended to be applicable to any organization that uses a curriculum to support the development of competence through teaching, learning or research, regardless of the type, size or method of delivery. This document can be applied to educational organizations within larger organizations whose core business is not education, such as professional training departments. This document does not apply to organizations that only produce or manufacture educational products.

Organismes d'éducation/formation — Systèmes de management des organismes d'éducation/formation — Exigences et recommandations pour leur application

Ce document spécifie des exigences relatives à un système de management pour les organismes d'éducation/formation (SMOE) lorsqu'un tel organisme: a) doit démontrer son aptitude à favoriser l'acquisition et le développement de compétences par le biais de l'éducation, de la formation, de l'apprentissage ou de la recherche; b) vise à accroître la satisfaction des apprenants, des autres bénéficiaires et du personnel par l'application efficace de son SMOE, y compris les processus pour l'amélioration du système et l'assurance de la conformité aux exigences des apprenants et des autres bénéficiaires. Toutes les exigences du présent document sont génériques et prévues pour s'appliquer à tout organisme qui utilise un programme d'études pour favoriser le développement de compétences par le biais de l'éducation, de la formation, de l'apprentissage ou de la recherche, quels que soient son type, sa taille ou les méthodes de prestation. Ce document peut s'appliquer à des organismes d'éducation/formation au sein d'organismes de plus grande taille dont l'activité principale n'est pas l'éducation, tels que des services de formation professionnelle. Ce document ne s'applique pas aux organismes qui produisent ou fabriquent uniquement des produits éducatifs.

Izobraževalne organizacije - Sistemi vodenja za izobraževalne organizacije - Zahteve z napotki za uporabo

General Information

• Status: Not Published
• ICS: 03.100.70 - Management systems
• ICS: 03.180 - Education
• Technical Committee: ISO/TC 232 - Education and learning services
• Drafting Committee: ISO/TC 232 - Education and learning services
• Current Stage: 6000 - International Standard under publication
• Start Date: 30-May-2025
• Completion Date: 31-May-2025
• Ref Project: kSIST ISO/FDIS 21001:2025 - Educational organizations — Management systems for educational organizations — Requirements with guidance for use

Relations

• Revises: ISO 21001:2018 - Educational organizations — Management systems for educational organizations — Requirements with guidance for use
• Effective Date: 22-Apr-2023

Standards Content (Sample)

SLOVENSKI STANDARD
oSIST ISO/DIS 21001:2024
01-september-2024
Izobraževalne organizacije - Sistemi vodenja za izobraževalne organizacije -
Zahteve z napotki za uporabo
Educational organizations — Management systems for educational organizations —
Requirements with guidance for use
Organismes d'éducation/formation — Systèmes de management des organismes
d'éducation/formation — Exigences et recommandations pour leur application
Ta slovenski standard je istoveten z: ISO/DIS 21001
ICS:
03.100.70 Sistemi vodenja Management systems
03.180 Vzgoja in izobraževanje Education
oSIST ISO/DIS 21001:2024 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

oSIST ISO/DIS 21001:2024
oSIST ISO/DIS 21001:2024
DRAFT
International
Standard
ISO/DIS 21001
ISO/TC 232
Educational organizations —
Secretariat: SAC
Management systems for
Voting begins on:
educational organizations —
2024-06-04
Requirements with guidance for use
Voting terminates on:
2024-08-27
Organismes d'éducation/formation — Systèmes de management
des organismes d'éducation/formation — Exigences et
recommandations pour leur application
ICS: 03.180; 03.100.70
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENTS AND APPROVAL. IT
IS THEREFORE SUBJECT TO CHANGE
AND MAY NOT BE REFERRED TO AS AN
INTERNATIONAL STANDARD UNTIL
PUBLISHED AS SUCH.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL,
TECHNOLOGICAL, COMMERCIAL AND
USER PURPOSES, DRAFT INTERNATIONAL
STANDARDS MAY ON OCCASION HAVE TO
This document is circulated as received from the committee secretariat.
BE CONSIDERED IN THE LIGHT OF THEIR
POTENTIAL TO BECOME STANDARDS TO
WHICH REFERENCE MAY BE MADE IN
NATIONAL REGULATIONS.
RECIPIENTS OF THIS DRAFT ARE INVITED
TO SUBMIT, WITH THEIR COMMENTS,
NOTIFICATION OF ANY RELEVANT PATENT
RIGHTS OF WHICH THEY ARE AWARE AND TO
PROVIDE SUPPORTING DOCUMENTATION.
Reference number
ISO/DIS 21001:2024(en)
oSIST ISO/DIS 21001:2024
DRAFT
ISO/DIS 21001:2024(en)
International
Standard
ISO/DIS 21001
ISO/TC 232
Educational organizations —
Secretariat: SAC
Management systems for
Voting begins on:
educational organizations —
Requirements with guidance for use
Voting terminates on:
Organismes d'éducation/formation — Systèmes de management
des organismes d'éducation/formation — Exigences et
recommandations pour leur application
ICS: 03.180; 03.100.70
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENTS AND APPROVAL. IT
IS THEREFORE SUBJECT TO CHANGE
AND MAY NOT BE REFERRED TO AS AN
INTERNATIONAL STANDARD UNTIL
PUBLISHED AS SUCH.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL,
© ISO 2024
TECHNOLOGICAL, COMMERCIAL AND
USER PURPOSES, DRAFT INTERNATIONAL
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
STANDARDS MAY ON OCCASION HAVE TO
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
This document is circulated as received from the committee secretariat. BE CONSIDERED IN THE LIGHT OF THEIR
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
POTENTIAL TO BECOME STANDARDS TO
WHICH REFERENCE MAY BE MADE IN
or ISO’s member body in the country of the requester.
NATIONAL REGULATIONS.
ISO copyright office
RECIPIENTS OF THIS DRAFT ARE INVITED
CP 401 • Ch. de Blandonnet 8
TO SUBMIT, WITH THEIR COMMENTS,
CH-1214 Vernier, Geneva
NOTIFICATION OF ANY RELEVANT PATENT
Phone: [phone]
RIGHTS OF WHICH THEY ARE AWARE AND TO
PROVIDE SUPPORTING DOCUMENTATION.
Email: [e-mail]
Website: www.iso.org
Published in Switzerland Reference number
ISO/DIS 21001:2024(en)
ii
oSIST ISO/DIS 21001:2024
ISO/DIS 21001:2024(en)
ISO/CD 21001:2023(E)
Contents
Foreword . viii
Introduction . ix
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization. 8
4.1 Understanding the organization and its context . 8
4.2 Understanding the needs and expectations of interested parties . 8
4.3 Determining the scope of the Educational Organization Management System . 8
4.4 Educational Organization Management system . 9
4.4.1 General . 9
5 Leadership . 10
5.1 Leadership and commitment . 10
5.1.1 General . 10
5.1.2 Focus on learners and other beneficiaries. 10
5.1.3 Additional requirements for special needs education . 10
5.2 Educational organization policy . 11
5.3 Roles, responsibilities and authorities . 11
6 Planning . 12
6.1 Actions to address risks and opportunities . 12
6.2 Educational organization objectives and planning to achieve them . 12
6.3 Planning of changes . 13
7 Support . 13
7.1 Resources . 13
7.1.1 General . 13
7.1.2 Human resources . 14
7.1.3 Facilities . 14
7.1.4 Environment for the operation of educational processes . 15
7.1.5 Monitoring and measuring resources . 15
7.1.6 Organizational knowledge. 16
7.2 Competence . 16
7.2.1 General . 16
7.2.2 Additional requirements for special needs education . 17
7.3 Awareness . 17
7.4 Communication . 17
7.4.1 General . 17
7.4.2 Communication purposes . 18
7.4.3 Communication arrangements . 18

iii
oSIST ISO/DIS 21001:2024
ISO/DIS 21001:2024(en)
ISO/CD 21001:2023(E)
7.5 Documented information . 18
7.5.1 General . 18
7.5.2 Creating and updating documented information . 19
7.5.3 Control of documented information . 19
8 Operation . 20
8.1 Operational planning and control . 20
8.1.1 General . 20
8.1.2 Specific operational planning and control of educational products and services . 20
8.1.3 Additional requirements for learners with special needs . 21
8.2 Requirements for the educational products and services . 21
8.2.1 Determining the requirements for the educational products and services . 21
8.2.2 Communicating the requirements for the educational products and services . 22
8.2.3 Changes to requirements for the educational products and services . 22
8.3 Design and development of the educational products and services . 22
8.3.1 General . 22
8.3.2 Design and development planning . 22
8.3.3 Design and development inputs . 23
8.3.4 Design and development controls . 23
8.3.5 Design and development outputs . 25
8.3.6 Design and development changes . 25
8.4 Control of externally provided processes, products and services . 26
8.4.1 General . 26
8.4.2 Type and extent of control . 26
8.4.3 Information for external providers . 26
8.5 Delivery of the educational products and services . 27
8.5.1 Control of delivery of the educational products and services .
...

FINAL DRAFT
International
Standard
ISO/FDIS 21001
ISO/TC 232
Educational organizations —
Secretariat: SAC
Management systems for
Voting begins on:
educational organizations —
2025-04-03
Requirements with guidance for use
Voting terminates on:
2025-05-29
Organismes d'éducation/formation — Systèmes de management
des organismes d'éducation/formation — Exigences et
recommandations pour leur application
RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT,
WITH THEIR COMMENTS, NOTIFICATION OF ANY
RELEVANT PATENT RIGHTS OF WHICH THEY ARE AWARE
AND TO PROVIDE SUPPOR TING DOCUMENTATION.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO­
LOGICAL, COMMERCIAL AND USER PURPOSES, DRAFT
INTERNATIONAL STANDARDS MAY ON OCCASION HAVE
TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL
TO BECOME STAN DARDS TO WHICH REFERENCE MAY BE
MADE IN NATIONAL REGULATIONS.
Reference number
ISO/FDIS 21001:2025(en) © ISO 2025

FINAL DRAFT
ISO/FDIS 21001:2025(en)
International
Standard
ISO/FDIS 21001
ISO/TC 232
Educational organizations —
Secretariat: SAC
Management systems for
Voting begins on:
educational organizations —
Requirements with guidance for use
Voting terminates on:
Organismes d'éducation/formation — Systèmes de management
des organismes d'éducation/formation — Exigences et
recommandations pour leur application
RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT,
WITH THEIR COMMENTS, NOTIFICATION OF ANY
RELEVANT PATENT RIGHTS OF WHICH THEY ARE AWARE
AND TO PROVIDE SUPPOR TING DOCUMENTATION.
© ISO 2025
IN ADDITION TO THEIR EVALUATION AS
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO­
LOGICAL, COMMERCIAL AND USER PURPOSES, DRAFT
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
INTERNATIONAL STANDARDS MAY ON OCCASION HAVE
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL
or ISO’s member body in the country of the requester.
TO BECOME STAN DARDS TO WHICH REFERENCE MAY BE
MADE IN NATIONAL REGULATIONS.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland Reference number
ISO/FDIS 21001:2025(en) © ISO 2025

ii
ISO/FDIS 21001:2025(en)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization . 7
4.1 Understanding the organization and its context .7
4.2 Understanding the needs and expectations of interested parties .8
4.3 Determining the scope of the educational organization management system .8
4.4 Educational organization management system .9
5 L e ader s h ip . 9
5.1 L eadership and commitment .9
5.1.1 General .9
5.1.2 Focus on learners and other beneficiaries .10
5.1.3 Additional requirements for special needs education .10
5.2 Educational organization policy .10
5.3 Roles, responsibilities and authorities .11
6 Pl a n n i n g .11
6.1 Actions to address risks and opportunities .11
6.2 Educational organization objectives and planning to achieve them . 12
6.3 P lanning of changes . 12
7 Support .13
7.1 Resources . 13
7.1.1 General . 13
7.1.2 Human resources . 13
7.1.3 Facilities .14
7.1.4 Environment for the operation of educational processes .14
7.1.5 Monitoring and measuring resources .14
7.1.6 Organizational knowledge . 15
7.2 Competence .16
7.2.1 General .16
7.2.2 Additional requirements for special needs education .16
7.3 Awareness .16
7.4 Communication .17
7.4.1 General .17
7.4.2 Communication purposes .17
7.4.3 Communication arrangements .17
7.5 Documented information .18
7.5.1 General .18
7.5.2 Creating and updating documented information .18
7.5.3 Control of documented information .18
8 Operation . 19
8.1 Operational planning and control .19
8.1.1 General .19
8.1.2 Specific operational planning and control of educational products and services . 20
8.1.3 Additional requirements for learners with special needs . 20
8.2 Requirements for the educational products and services . 20
8.2.1 Determining the requirements for the educational products and services . 20
8.2.2 Communicating the requirements for the educational products and services .21
8.2.3 Changes to requirements for the educational products and services .21
8.3 Design and development of the educational products and services .21
8.3.1 General .21

iii
ISO/FDIS 21001:2025(en)
8.3.2 Design and development planning . 22
8.3.3 Design and development inputs . 22
8.3.4 Design and development controls . 22
8.3.5 Design and development outputs .24
8.3.6 Design and development changes .24
8.4 Control of externally provided processes, products and services .24
8.4.1 General .24
8.4.2 Type and extent of control . 25
8.4.3 Information for external providers . 25
8.5 Delivery of the educational products and services . 26
8.5.1 Control of delivery of the educational products and services . 26
8.5.2 Identification and traceability . 28
8.5.3 Property belonging to interested parties . 28
8.5.4 Preservation . 29
8.5.5 Protection and transparency of learners’ data .
...

ISO/DISFDIS 21001:2024(en)
Second edition
ISO/TC 232
Secretariat: SAC
Date: 2024-08-272025-03-12
Educational organizations — Management systems for educational
organizations — Requirements with guidance for use
Organismes d'éducation/formation — Systèmes de management des organismes d'éducation/formation —
Exigences et recommandations pour leur application
FDIS stage
ISO/FDIS 21001:2025(en)
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication
may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying,
or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO
at the address below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: + 41 22 749 01 11
E-mail: [e-mail]
Website: www.iso.org
Published in Switzerland
ii
ISO/FDIS 21001:2025(en)
Contents
Foreword . v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization . 8
4.1 Understanding the organization and its context . 8
4.2 Understanding the needs and expectations of interested parties . 98
4.3 Determining the scope of the educational organization management system . 9
4.4 Educational organization management system . 109
5 Leadership . 10
5.1 Leadership and commitment . 10
5.2 Educational organization policy . 11
5.3 Roles, responsibilities and authorities . 12
6 Planning . 1312
6.1 Actions to address risks and opportunities . 1312
6.2 Educational organization objectives and planning to achieve them. 13
6.3 Planning of changes . 14
7 Support . 14
7.1 Resources . 14
7.2 Competence . 1817
7.3 Awareness . 18
7.4 Communication . 1918
7.5 Documented information . 2019
8 Operation . 21
8.1 Operational planning and control . 21
8.2 Requirements for the educational products and services . 2322
8.3 Design and development of the educational products and services . 2423
8.4 Control of externally provided processes, products and services . 27
8.5 Delivery of the educational products and services . 2928
8.6 Release of the educational products and services . 3332
8.7 Control of the educational nonconforming outputs . 3332
9 Performance evaluation . 3433
9.1 Monitoring, measurement, analysis and evaluation . 3433
9.2 Internal audit . 36
9.3 Management review. 3736
10 Improvement . 3837
10.1 Continual improvement . 3837
10.2 Nonconformity and corrective action. 38
10.3 Opportunities for improvement . 3938
Annex A (normative) Additional requirements for early childhood education . 4039
Annex B (informative) Principles for an educational organization management system . 4342
Annex C (informative) Classification of interested parties in educational organizations . 5453
Annex D (informative) Guidelines for communication with interested parties . 5855
iii
ISO/FDIS 21001:2025(en)
Annex E (informative) Processes, measures and tools in educational organizations . 6460
Annex F (informative) Example of mapping to regional standards . 6863
Annex G (informative) Health and safety considerations for educational organizations . 7166
Bibliography . 7267

iv
ISO/FDIS 21001:2025(en)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
ISO technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types of
ISO document should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
ISO draws attention to the possibility that the implementation of this document may involve the use of (a)
patent(s). ISO takes no position concerning the evidence, validity or applicability of any claimed patent rights
in respect thereof. As of the date of publication of this document, ISO had not received notice of (a) patent(s)
which may be required to implement this document. However, implementers are cautioned that this may not
represent the latest information, which may be obtained from the patent database available at
www.iso.org/patents. ISO shall not be held responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO's adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 232, Education and learning services.
This second edition cancels and replaces the first edition (ISO 21001:2018), which has been technically
revised.
The main changes are as follows: assessment related text has been revised to reflect current best practices in
educational assessment.
— xxx xxxxxxx xxx xxxx
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
v
ISO/FDIS 21001:2025(en)
Introduction
0.1 0.1  General
This document provides a common management tool for organizations providing educational products and
services capable of meeting learners' and other beneficiaries' requirements.
0.2 0.2  Relevance
There is a critical and continuous need for educational organizations to evaluate the degree to which they
meet the requirements of learners and other beneficiaries, as well as other relevant interested parties and to
improve their ability to continue to do so.
NOTE 1 A classification of interested parties in educational organizations is provided in Annex C.
Although educational organizations and learners worldwide are the main beneficiaries of this document, all
interested parties will benefit from standardized management systems in educational organizations.
EXAMPLE Employers who sponsor and encourage staff to participate in educational services can also benefit from
this document.
The potential benefits to an organization of implementing an educational organizations management system
(EOMS) based on this document are:
a) better alignment of objectives and activities with policy (including mission and vision);
b) enhanced social responsibility by providing inclusive and equitable quality education for all;
c) more personalized learning and effective response to all learners and particularly to learners with special
education needs, distance learners and lifelong learning opportunities;
d) consistent processes and evaluation tools to demonstrate and increase effectiveness and efficiency;
e) increased credibility of the organization;
f) a means that enables educational organizations to demonstrate their commitment to effective educational
management practices;
g) a culture for educational organization improvement;
h) harmonization of regional, national, open, proprietary, and other standards within an international
framework;
i) widened participation of interested parties;
j) stimulation of excellence and innovation.
k) continual improvement of the design and development of study programs to ensure the development of
the competencies of learners to meet the needs of all interested parties
0.3 0.3  Relationship between this document and other International Standards
This document is a stand-alone management system standard, aligned with ISO 9001. It focuses on the
management systems of educational organizations as well as the impact of these on learners and other
relevant interested parties.
vi
ISO/FDIS 21001:2025(en)
This document conforms to ISO’s requirements for management system standards. These requirements
include a high level structure, identical core text, and common terms with core definitions, designed to benefit
users implementing multiple ISO management system standards.
This document can be implemented alongside regional, national, open, proprietary and other standards or
related documents.
NOTE 2 Annex F provides an example of how to implement this document alongside the European Quality Assurance
Framework for Vocational Education and Training (EQAVET).
0.4 0.4  Principles for an EOMS
ThisThe EOMS entails the following management principles:
a) focus on learners and other beneficiaries;
b) visionary leadership;
c) engagement of people;
d) process approach;
e) improvement;
f) evidence-based decisions;
g) relationship management;
h) social responsibility;
i) accessibility and equity;
j) ethical conduct in education;
k) data security and protection.
NOTE 3 The details of these principles are analysed in Annex B.
0.5 0.5  Process approach
0.5.1 0.5.1  General
This document promotes the adoption of a process approach when developing, implementing and improving
the effectivene
...

PROJET FINAL
Norme
internationale
ISO/FDIS 21001
ISO/TC 232
Organismes d'éducation/
Secrétariat: SAC
formation — Systèmes de
Début de vote:
management des organismes
2025-04-03
d'éducation/formation — Exigences
Vote clos le:
et recommandations pour leur
2025-05-29
application
Educational organizations — Management systems for
educational organizations — Requirements with guidance for use
LES DESTINATAIRES DU PRÉSENT PROJET SONT
INVITÉS À PRÉSENTER, AVEC LEURS OBSERVATIONS,
NOTIFICATION DES DROITS DE PROPRIÉTÉ DONT ILS
AURAIENT ÉVENTUELLEMENT CONNAISSANCE ET À
FOURNIR UNE DOCUMENTATION EXPLICATIVE.
OUTRE LE FAIT D’ÊTRE EXAMINÉS POUR
ÉTABLIR S’ILS SONT ACCEPTABLES À DES FINS
INDUSTRIELLES, TECHNOLOGIQUES ET COM-MERCIALES,
AINSI QUE DU POINT DE VUE DES UTILISATEURS, LES
PROJETS DE NORMES
INTERNATIONALES DOIVENT PARFOIS ÊTRE CONSIDÉRÉS
DU POINT DE VUE DE LEUR POSSI BILITÉ DE DEVENIR DES
NORMES POUVANT
SERVIR DE RÉFÉRENCE DANS LA RÉGLEMENTATION
NATIONALE.
Numéro de référence
ISO/FDIS 21001:2025(fr) © ISO 2025

PROJET FINAL
ISO/FDIS 21001:2025(fr)
Norme
internationale
ISO/FDIS 21001
ISO/TC 232
Organismes d'éducation/
Secrétariat: SAC
formation — Systèmes de
Début de vote:
management des organismes
2025-04-03
d'éducation/formation — Exigences
Vote clos le:
et recommandations pour leur
2025-05-29
application
Educational organizations — Management systems for
educational organizations — Requirements with guidance for use
LES DESTINATAIRES DU PRÉSENT PROJET SONT
INVITÉS À PRÉSENTER, AVEC LEURS OBSERVATIONS,
NOTIFICATION DES DROITS DE PROPRIÉTÉ DONT ILS
AURAIENT ÉVENTUELLEMENT CONNAISSANCE ET À
FOURNIR UNE DOCUMENTATION EXPLICATIVE.
DOCUMENT PROTÉGÉ PAR COPYRIGHT
OUTRE LE FAIT D’ÊTRE EXAMINÉS POUR
ÉTABLIR S’ILS SONT ACCEPTABLES À DES FINS
© ISO 2025 INDUSTRIELLES, TECHNOLOGIQUES ET COM-MERCIALES,
AINSI QUE DU POINT DE VUE DES UTILISATEURS, LES
Tous droits réservés. Sauf prescription différente ou nécessité dans le contexte de sa mise en œuvre, aucune partie de cette
PROJETS DE NORMES
INTERNATIONALES DOIVENT PARFOIS ÊTRE CONSIDÉRÉS
publication ne peut être reproduite ni utilisée sous quelque forme que ce soit et par aucun procédé, électronique ou mécanique,
DU POINT DE VUE DE LEUR POSSI BILITÉ DE DEVENIR DES
y compris la photocopie, ou la diffusion sur l’internet ou sur un intranet, sans autorisation écrite préalable. Une autorisation peut
NORMES POUVANT
être demandée à l’ISO à l’adresse ci-après ou au comité membre de l’ISO dans le pays du demandeur.
SERVIR DE RÉFÉRENCE DANS LA RÉGLEMENTATION
NATIONALE.
ISO copyright office
Case postale 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Genève
Tél.: [phone]
E-mail: [e-mail]
Web: www.iso.org
Publié en Suisse Numéro de référence
ISO/FDIS 21001:2025(fr) © ISO 2025

ii
ISO/FDIS 21001:2025(fr)
Sommaire Page
Avant-propos .v
Introduction .vi
1 Domaine d’application . 1
2 Références normatives . 1
3 Termes et définitions . 1
4 Contexte de l’organisme . 8
4.1 Compréhension de l’organisme et de son contexte .8
4.2 Compréhension des besoins et attentes des parties intéressées .8
4.3 Détermination du périmètre d’application du système de management de l’organisme
d’éducation/formation .8
4.4 Système de management de l’organisme d’éducation/formation .9
5 Leadership . 10
5.1 Leadership et engagement .10
5.1.1 Généralités .10
5.1.2 Orientation apprenants et autres bénéficiaires .10
5.1.3 Exigences supplémentaires relatives à l’éducation spécialisée .11
5.2 Politique de l’organisme d’éducation/formation .11
5.3 Rôles, responsabilités et autorités .11
6 Planification.12
6.1 Actions à mettre en œuvre face aux risques et opportunités . 12
6.2 Objectifs de l’organisme d’éducation/formation et planification des actions pour
les atteindre . 13
6.3 Planification des modifications . 13
7 Support . 14
7.1 Ressources .14
7.1.1 Généralités .14
7.1.2 Ressources humaines .14
7.1.3 Installations .14
7.1.4 Environnement pour la mise en œuvre des processus éducatifs . 15
7.1.5 Ressources pour la surveillance et la mesure . 15
7.1.6 Connaissances organisationnelles .16
7.2 Compétences . . .17
7.2.1 Généralités .17
7.2.2 Exigences supplémentaires relatives à l’éducation spécialisée .17
7.3 Sensibilisation .17
7.4 Communication .18
7.4.1 Généralités .18
7.4.2 Buts de la communication .18
7.4.3 Moyens de communication .18
7.5 Informations documentées .19
7.5.1 Généralités .19
7.5.2 Création et mise à jour des informations documentées .19
7.5.3 Maîtrise des informations documentées . 20
8 Réalisation des activités opérationnelles .20
8.1 Planification et maîtrise opérationnelles . 20
8.1.1 Généralités . 20
8.1.2 Planification et maîtrise opérationnelles spécifiques des produits et services
éducatifs .21
8.1.3 Exigences supplémentaires pour les apprenants ayant des besoins particuliers .21
8.2 Exigences relatives aux produits et services éducatifs . 22
8.2.1 Détermination des exigences relatives aux produits et services éducatifs . 22
8.2.2 Communication des exigences relatives aux produits et services éducatifs . 22

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8.2.3 Modification des exigences relatives aux produits et services éducatifs . 23
8.3 Conception et développement des produits et services éducatifs . 23
8.3.1 Généralités . 23
8.3.2 Planification de la conception et du développement . 23
8.3.3 Éléments d’entrée de la conception et du développement .24
8.3.4 Maîtrise de la conception et du développement .24
8.3.5 Éléments de sortie de la conception et du développement . 25
8.3.6 Modifications de la conception et du développement . 26
8.4 Maîtrise des processus, produits et services fournis par des prestataires externes . 26
8.4.1 Généralités . 26
8.4.2 Type et étendue de la maîtrise . 26
8.4.3 Informations à l’attention des prestataires externes .27
8.5 Délivrance des produits et prestation de services éducatifs .27
8.5.1 Maîtrise de la délivrance des produits et de la prestation de services éducatifs .27
8.5.2 Identification et traçabilité . 30
8.5.3 Propriété des parties intéressées . 30
8.5.4 Préservation .
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