ISO/FDIS 29995

Education and learning services -- Vocabulary

Services d'éducation et d'apprentissage -- Vocabulaire

Standards Content (sample)

FINAL
INTERNATIONAL ISO/FDIS
DRAFT
STANDARD 29995
ISO/TC 232
Education and learning services —
Secretariat: DIN
Vocabulary
Voting begins on:
2021­02­08
Services d'éducation et d'apprentissage — Vocabulaire
Voting terminates on:
2021­04­05
RECIPIENTS OF THIS DRAFT ARE INVITED TO
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Reference number
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO­
ISO/FDIS 29995:2021(E)
LOGICAL, COMMERCIAL AND USER PURPOSES,
DRAFT INTERNATIONAL STANDARDS MAY ON
OCCASION HAVE TO BE CONSIDERED IN THE
LIGHT OF THEIR POTENTIAL TO BECOME STAN­
DARDS TO WHICH REFERENCE MAY BE MADE IN
NATIONAL REGULATIONS. ISO 2021
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ISO/FDIS 29995:2021(E)
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© ISO 2021

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ISO/FDIS 29995:2021(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................iv

Introduction ..................................................................................................................................................................................................................................v

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

3.1 General terms ........................................................................................................................................................................................... 1

3.2 Terms related to organizations and people .................................................................................................................. 1

3.3 Terms related to education and learning activities ................................................................................................. 4

3.4 Terms related to assessment ...................................................................................................................................................... 5

3.5 Terms related to evaluation ......................................................................................................................................................... 7

3.6 Terms related to resources and documents ................................................................................................................... 7

3.7 Terms related to management systems ............................................................................................................................. 9

Bibliography .............................................................................................................................................................................................................................12

Alphabetical index of terms .....................................................................................................................................................................................13

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ISO/FDIS 29995:2021(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non­governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/ patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www .iso .org/

iso/ foreword .html.

This document was prepared by Technical Committee ISO/TC 232, Education and learning services.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/ members .html.
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ISO/FDIS 29995:2021(E)
Introduction

This document contains 100 terminological entries. The entries are arranged in different categories,

logically based on different items and contents involved in education and learning (e.g. organization,

person, activity, assessment, evaluation, resource and document, management system). An alphabetical

index is provided at the end of this document.

The harmonization of terms and definitions in the field of education and learning services at the ISO

level is important, although some terms and definitions are used inconsistently. Listing all the terms

and definitions does not endorse this inconsistency but provides a reference for related standards

development and revision, and encourages this harmonization work.
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FINAL DRAFT INTERNATIONAL STANDARD ISO/FDIS 29995:2021(E)
Education and learning services — Vocabulary
1 Scope

This document is the source document for the terms and definitions of ISO/TC 232, Education and

learning services.

This document is intended to provide a reference for standards users and developers, as well as to

facilitate communication and common understanding of the terms within the field of education and

learning and the scope of ISO/TC 232.
2 Normative references
There are no normative references in this document.
3 Terms and definitions

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/
3.1 General terms
3.1.1
learning service
sequence of activities designed to enable ‘B’ learning (3.3.2)
3.1.2
educational service

process (3.7.8) that supports acquisition and development of ‘A’ learners' (3.2.7) ‘A’ competence (3.4.13)

through teaching (3.3.10), learning or research
3.2 Terms related to organizations and people
3.2.1
organization

person (3.2.6) or group of people that has its own functions with responsibilities, authorities and

relationships to achieve its objectives (3.7.6)

Note 1 to entry: The concept of organization includes, but is not limited to, sole-trader, company, corporation, firm,

enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated

or not, public or private.
3.2.2
educational organization

organization (3.2.1) whose core business is the provision of educational products (3.6.2) and educational

services (3.1.2)

Note 1 to entry: This can include an educational organization within a larger organization whose core business is

not education, such as a professional training department.
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ISO/FDIS 29995:2021(E)
3.2.3
learning service provider
LSP

organization or individual providing learning services (3.1.1) outside formal education, including any

associates involved in the provision of the learning service
3.2.4
language-learning service provider
LLSP

organization or individual providing language-learning services (3.3.9) outside formal education,

including any personnel involved in the provision of the language-learning service

3.2.5
distance learning service provider
DLSP

organization or individual providing distance learning services (3.3.5), including any associates involved

in the provision of the distance learning services
3.2.6
person
individual

human being, i.e. a natural person, who acts as a distinct indivisible entity or is considered as such

3.2.7
‘A’ learner

beneficiary (3.2.22) acquiring and developing ‘A’ competence (3.4.13) using an educational service (3.1.2)

3.2.8
‘B’ learner
person engaged in language ‘A’ learning (3.3.1)
3.2.9
‘C’ learner
person engaged in ‘B’ learning (3.3.2)
3.2.10
‘D’ learner
person engaged in distance learning
3.2.11
continuous professional development

ongoing intentional enhancement of professional knowledge or of professional ‘B’ competence (3.4.14)

3.2.12
staff
persons (3.2.6) who work for and within an organization (3.2.1)
3.2.13
‘A’ facilitator

person who works with ‘C’ learners (3.2.9) to assist them with ‘B’ learning (3.3.2)

Note 1 to entry: A facilitator is also often referred to as a teacher (3.2.15), a trainer, a coach, a tutor or a mentor.

3.2.14
‘B’ facilitator
person who works with learners to assist them with learning

Note 1 to entry: A facilitator is also often referred to as a teacher (3.2.15), a trainer, a coach, a tutor or a mentor.

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ISO/FDIS 29995:2021(E)
3.2.15
teacher

person whose job is to provide instruction and facilitate ‘A’ learning (3.3.1), whether in an educational

institution or professional training environment
3.2.16
educator
person (3.2.6) who performs teaching (3.3.10) activities

Note 1 to entry: In different contexts, an educator is sometimes referred to as a teacher (3.2.15), a trainer, a

coach, a facilitator, a tutor, a consultant, an instructor, a lecturer or a mentor.

3.2.17
‘A’ interested party
stakeholder

person (3.2.6) or organization (3.2.1) that can affect, be affected by, or perceive itself to be affected by a

decision or activity

Note 1 to entry: ISO 21001:2018, Annex C, gives a classification of interested parties in educational organizations

(3.2.2).
3.2.18
‘B’ interested party

individual, group or organization with a direct or indirect interest in the learning service (3.1.1),

including its management and outcomes, or the processes involved, or both
3.2.19
‘A’ sponsor

organization or individual that acquires language-learning services

(3.3.9) on behalf of ‘B’ learners (3.2.8), that provides financial or other support for them, or has a vested

interest in the outcome of the language learning
Note 1 to entry: Sponsors include corporations, government agencies and persons.
3.2.20
‘B’ sponsor

organization or individual that acquires learning services (3.1.1) on behalf of ‘C’ learners (3.2.9), that

provides financial or other support for them, or that has a vested interest in the outcome of the ‘B’

learning (3.3.2)

Note 1 to entry: Sponsors include corporations, government agencies and individuals.

3.2.21
‘C’ sponsor

organization or individual that acquires distance learning services (3.3.5) on behalf of learners, provides

financial or other support for them or has a vested interest in the outcome of the learning

EXAMPLE Corporations, government agencies, persons.
3.2.22
beneficiary

person (3.2.6) or group of people benefiting from the products and services of an educational

organization (3.2.2) and whom the educational organization is obliged to serve by virtue of its mission

(3.7.18)
Note 1 to entry: ISO 21001:2018, Annex D, includes a list of beneficiaries.
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ISO/FDIS 29995:2021(E)
3.2.23
instructional designer

person who crafts content for a learning experience, using systematic methodologies and

instructional theory

Note 1 to entry: Instructional designers can work alone or lead teams that include writers, editors, graphic

designers, artists, subject matter experts, assessment specialists and other professionals tasked with the work

of content and curriculum development. In a small enterprise or institution, a single individual can play the roles

of both instructional designer and facilitator.

Note 2 to entry: It includes a scope and sequence, curriculum and syllabus for the distance learning experience.

3.2.24
technical literacy
ability to use, manage, understand and assess technology
3.3 Terms related to education and learning activities
3.3.1
‘A’ learning

acquiring knowledge, behaviour, skills, values, preferences or

understanding in the language domain
3.3.2
‘B’ learning
acquiring knowledge, behaviour, skills, values, preferences or understanding
3.3.3
‘C’ learning
acquiring knowledge, behaviour, skills, values, preferences or understanding
3.3.4
lifelong learning

provision or use of learning opportunities throughout people's lives in order to foster their continuous

development
3.3.5
distance learning service

sequence of activities, designed to enable learning, delivered while learners and facilitators are

separated by time, space or both
EXAMPLE Correspondence courses, online learning and mobile learning.
3.3.6
e-learning
‘A’ learning (3.3.1) facilitated by information and communications technology
3.3.7
‘A’ blended learning
combination of face­to­face ‘A’ learning (3.3.1) with e-learning (3.3.6)
3.3.8
‘B’ blended learning
combination of different modes of ‘B’ learning (3.3.2)

Note 1 to entry: Modes of learning include face-to-face learning and IT-supported learning.

3.3.9
language-learning service
process or sequence of activities designed to enable language learning
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ISO/FDIS 29995:2021(E)
3.3.10
teaching
working with ‘A’ learners (3.2.7) to assist and support them with learning

Note 1 to entry: Working with learners implies designing, leading and following up learning activities.

Note 2 to entry: Teaching can combine different roles: content delivery, facilitation, mentorship, community

building and, to a certain extent, counselling and providing academic guidance.
3.4 Terms related to assessment
3.4.1
‘A’ assessment

gathering of language data to determine the language ability of an

individual language ‘B’ learner (3.2.8) or group of learners
3.4.2
‘B’ assessment

test, examination, observation or other process designed to measure an examinee’s knowledge,

competence or performance in a defined area against specific reference points or standards (educational

or professional)
3.4.3
‘C’ assessment

gathering of data to determine the ‘B’ learning (3.3.2) outcomes of an individual ‘C’ learner (3.2.9) or

group of learners
3.4.4
assessor

person or organization responsible for interpreting an examinee’s performance on the assessment

tasks and providing appropriate reporting and feedback to examinees and the client

Note 1 to entry: Assessors are competent to make decisions about the use and interpretation of assessment

procedures. In relation to psychological testing, in some countries they are referred to as “test users” to

distinguish them from “test proctors”, “test administrators” or “monitors”. Assessors can be employees of the

service provider or the client, or third parties contracted for the purposes of the assessment.

3.4.5
proctor
invigilator
authorised person who administers or supervises an assessment
3.4.6
scorer
rater

qualified and trained person who assigns a score to an examinee's performance based on defined

criteria
3.4.7
assessment developer

organization or individual responsible for the planning, development, delivery and quality assurance of

assessments
3.4.8
assessment sponsor

organization or individual accountable for the acquisition, development or selection of assessments

3.4.9
diagnostic assessment

assessment which identifies what the learner already knows, the nature of any difficulties that the

learner has, or both
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ISO/FDIS 29995:2021(E)
3.4.10
hand scoring

human scoring of an examinee's response to an item using an answer key in which all acceptable

responses are predetermined
3.4.11
live scoring
human scoring of an assessment during or immediately following the administrat
...