ISO 10006:2017
(Main)Quality management — Guidelines for quality management in projects
Quality management — Guidelines for quality management in projects
ISO 10006:2017 gives guidelines for the application of quality management in projects. It is applicable to organizations working on projects of varying complexity, small or large, of short or long duration, being an individual project to being part of a programme or portfolio of projects, in different environments, and irrespective of the kind of product/service or process involved, with the intention of satisfying project interested parties by introducing quality management in projects. This can necessitate some tailoring of the guidance to suit a particular project. ISO 10006:2017 is not a guide to project management itself. Guidance on quality in project management processes is presented in this document. Guidance on project management and related processes is covered in ISO 21500. ISO 10006:2017 addresses the concepts of both "quality management in projects" and "quality management systems in projects". These are distinguished by being addressed separately by the following topics and clauses: - quality management in projects includes: quality management systems in projects (Clause 4); management responsibility in projects (Clause 5); resource management in projects (Clause 6); product/service realization in projects (Clause 7); and measurement, analysis and improvement in projects (Clause 8); - quality management systems in projects includes: project characteristics (4.1); quality management principles in projects (4.2); project quality management processes (4.3); and a quality plan for the project (4.4).
Management de la qualité — Lignes directrices pour le management de la qualité dans les projets
L'ISO 10006:2017 donne des lignes directrices pour l'application du management de la qualité aux projets. L'ISO 10006:2017 s'applique aux organismes travaillant sur des projets de complexité variable, qu'ils soient petits ou grands, de courte ou de longue durée, individuels ou faisant partie d'un programme ou d'un portefeuille de projets, qui se situent dans des environnements différents, quel que soit le type de produit/service ou de processus impliqué, dans l'intention de satisfaire les parties intéressées en introduisant le management de la qualité dans les projets. Il peut être nécessaire d'adapter ces lignes directrices à un projet précis. L'ISO 10006:2017 ne constitue pas un guide pour le management de projet en lui-même, mais se contente de donner des lignes directrices sur la qualité dans le cadre des processus de management de projet alors que l'ISO 21500 donne des lignes directrices sur le management de projet et les processus associés. L'ISO 10006:2017 traite des deux concepts de «management de la qualité dans les projets» et de «systèmes de management de la qualité dans les projets». Pour les distinguer, ils sont traités séparément par les sujets et articles/paragraphes suivants: — le management de la qualité dans les projets comprend: systèmes de management de la qualité dans les projets (Article 4), responsabilité de la direction dans les projets (Article 5), management des ressources dans les projets (Article 6), réalisation du produit/service dans les projets (Article 7), et mesures, analyse et amélioration dans les projets (Article 8); — les systèmes de management de la qualité dans les projets comprennent: caractéristiques d'un projet (4.1), principes de management de la qualité dans les projets (4.2), processus de management de la qualité d'un projet (4.3) et plan qualité pour le projet (4.4).
Sistemi vodenja kakovosti - Smernice za vodenje kakovosti projektov
Ta dokument podaja smernice za vodenje kakovosti projektov.
Uporablja se za organizacije, ki se ukvarjajo z različno zapletenimi projekti, majhnimi ali velikimi, kratkoročnimi ali dolgoročnimi, ki so posamezen projekt ali del programa ali portfelja projektov, v različnih okoljih in ne glede na vrsto izdelka/storitve ali procesa, z namenom izpolnjevanja pričakovanj strani, zainteresiranih za projekt, z uvajanjem vodenja kakovosti v projekte. Zato se lahko zgodi, da je napotek treba prilagoditi potrebam posameznega projekta.
Ta dokument ni vodilo za vodenje projekta. Podaja napotke za vodenje kakovosti pri vodenju projektov. Napotki za vodenje projektov in povezanih procesov so zajeti v standardu ISO 21500.
Ta dokument obravnava koncepta »vodenje kakovosti v projektih« in »sistemi vodenja kakovosti v projektih«. Razlikujeta se tako, da sta obravnavana ločeno z naslednjimi temami in točkami:
– vodenje kakovosti v projektih zajema: sisteme vodenja kakovosti v projektih (točka 4); odgovornost vodstva v projektih (točka 5); vodenje virov v projektih (točka 6); izvedba izdelkov/storitev v projektih (točka 7); ter meritve, analiza in izboljšave
projektov (točka 8).
– sistemi vodenja kakovosti v projektih zajemajo: značilnosti projekta (4.1); načela vodenja kakovosti v projektih (4.2); postopke vodenja kakovosti v projektu (4.3); in načrt kakovosti za projekt (4.4).
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INTERNATIONAL ISO
STANDARD 10006
Third edition
2017-11
Quality management — Guidelines for
quality management in projects
Management de la qualité — Lignes directrices pour le management
de la qualité dans les projets
Reference number
ISO 10006:2017(E)
©
ISO 2017
---------------------- Page: 1 ----------------------
ISO 10006:2017(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2017, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
Ch. de Blandonnet 8 • CP 401
CH-1214 Vernier, Geneva, Switzerland
Tel. +41 22 749 01 11
Fax +41 22 749 09 47
copyright@iso.org
www.iso.org
ii © ISO 2017 – All rights reserved
---------------------- Page: 2 ----------------------
ISO 10006:2017(E)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Quality management systems in projects . 3
4.1 Context and characteristics of the project . 3
4.1.1 General. 3
4.1.2 Organizations . 4
4.1.3 Phases and processes in projects . 4
4.1.4 Project management processes . 4
4.2 Quality management principles . 5
4.3 Project quality management processes . 5
4.4 Quality plan for the project . 5
5 Management r esponsibility in projects . 6
5.1 T op management commitment . 6
5.2 Strategic process. 6
5.2.1 Application of quality management principles through the strategic process . 6
5.2.2 Customer focus . 6
5.2.3 Leadership . 7
5.2.4 Engagement of people . 7
5.2.5 Process approach . 7
5.2.6 Improvement. 8
5.2.7 Evidence-based decision making . 8
5.2.8 Relationship management . 9
5.3 Management reviews and progress evaluations. 9
5.3.1 Management reviews . 9
5.3.2 Progress evaluations . 9
6 R esource management in projects .10
6.1 Resource-related processes .10
6.1.1 General.10
6.1.2 Resource planning .11
6.1.3 Resource control .11
6.2 Personnel-related processes .11
6.2.1 General.11
6.2.2 Establishment of the project organizational structure .12
6.2.3 Allocation of personnel .12
6.2.4 Team development .13
7 Product/service realization in projects .13
7.1 General .13
7.2 Interdependent processes .13
7.2.1 General.13
7.2.2 Project initiation and project management plan development .14
7.2.3 Interaction management.15
7.2.4 Change management .15
7.2.5 Process and project closure .16
7.3 Scope-related processes .16
7.3.1 General.16
7.3.2 Concept development .17
7.3.3 Scope development and control .17
7.3.4 Definition of activities .17
7.3.5 Control of activities .17
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ISO 10006:2017(E)
7.4 Time-related processes .18
7.4.1 General.18
7.4.2 Planning of activity dependencies .18
7.4.3 Estimation of duration .18
7.4.4 Schedule development .18
7.4.5 Schedule control .19
7.5 Cost-related processes .19
7.5.1 General.19
7.5.2 Cost estimation .20
7.5.3 Budgeting .20
7.5.4 Cost control .20
7.6 Communication-related processes .21
7.6.1 General.21
7.6.2 Communication planning .21
7.6.3 Information management .21
7.6.4 Communication control .22
7.7 Risk-related processes .22
7.7.1 General.22
7.7.2 Risk identification .23
7.7.3 Risk assessment . .23
7.7.4 Risk treatment .23
7.7.5 Risk control.24
7.8 Procurement processes .24
7.8.1 General.24
7.8.2 Procurement planning and control .24
7.8.3 Documentation of procurement requirements .25
7.8.4 External provider management and development .25
7.8.5 Contracting .25
7.8.6 Contract control .25
8 Measurement, analysis and improvement in projects .26
8.1 General .26
8.2 Measurement and analysis .26
8.3 Improvement .26
8.3.1 Improvement by the originating organization .26
8.3.2 Improvement by the project organization .27
Annex A (informative) Overview of processes for quality management in projects .28
Annex B (informative) Cross reference matrix between this document, ISO 9001:2015 and
ISO 21500:2012 .31
Bibliography .34
iv © ISO 2017 – All rights reserved
---------------------- Page: 4 ----------------------
ISO 10006:2017(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO’s adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following
URL: www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 176, Quality management and quality
assurance, Subcommittee SC 2, Quality systems.
This third edition cancels and replaces the second edition (ISO 10006:2003), which has been technically
revised to align it with ISO 9000:2015, ISO 9001:2015 and ISO 21500:2012.
© ISO 2017 – All rights reserved v
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ISO 10006:2017(E)
Introduction
This document provides guidelines for quality management in projects. It outlines quality management
principles and practices, the implementation of which are important to, and have an impact on, the
achievement of quality objectives in projects. It is aligned with ISO 9000:2015 and ISO 9001:2015, and
supplements the guidance given in ISO 21500:2012.
The guidelines given in this document are intended for a wide audience. They are applicable to projects
which can take many forms, from the small to very large, from simple to complex, from being an
individual project to being part of a programme or portfolio of projects. They are intended to be used by
people who have experience in managing projects and need to ensure that their organization is applying
the practices contained in the quality management and quality management system standards from
ISO/TC 176, as well as those who have experience in quality management and are required to interact
with project organizations in applying their knowledge and experience to the project. Inevitably, some
users will find that material presented in the guidelines is unnecessarily detailed for them; however,
other users require the detail.
This document employs the process approach, which incorporates the Plan-Do-Check-Act (PDCA)
cycle and “risk based thinking”. The two concepts of “quality management in projects” and “quality
management systems in projects” are distinguished as follows:
― quality management in projects includes: quality management systems in projects, management
responsibility in projects, resource management in projects, product/service realization in
projects, and measurement, analysis and improvement in projects;
― quality management systems in projects includes: project characteristics, quality management
principles in projects, project quality management processes and a quality plan for the project.
It is recognized that there are two aspects to the application of quality management in projects: the
project processes that are managed within the project management system, and the quality of the
project’s outputs in the form of products and services. Failure to meet either of these dual aspects
can have significant effects on the project’s products and services, the project’s customer and other
interested parties, and the project organization.
NOTE The expression “products/services” is used as an abbreviation for “products and services” throughout
the remainder of this document.
These aspects also emphasize that the achievement of quality objectives is a top management
responsibility, requiring a commitment to the achievement of quality objectives to be instilled at all
levels within the organizations involved in the project; however, each level needs to retain responsibility
for its respective processes and products/services.
The creation and maintenance of process and product/service quality in a project requires a systematic
approach. This approach needs to be aimed at ensuring that the stated and implied needs of the
customer are understood and met, that other interested parties’ needs are understood and evaluated,
and that the originating organization’s quality policy is taken into account for implementation in the
management of the project.
This document is designed to be used in the context of the requirements for quality management
systems specified in ISO 9001:2015 and the guidance on project management processes provided in
ISO 21500. Project management processes are described in ISO 21500.
The structure of this document reflects its design as a supporting standard providing guidance rather
than a management system standard. A matrix is presented in Annex B to provide a cross reference
between this document, ISO 9001:2015 and ISO 21500:2012.
vi © ISO 2017 – All rights reserved
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INTERNATIONAL STANDARD ISO 10006:2017(E)
Quality management — Guidelines for quality
management in projects
1 Scope
This document gives guidelines for the application of quality management in projects.
It is applicable to organizations working on projects of varying complexity, small or large, of short
or long duration, being an individual project to being part of a programme or portfolio of projects, in
different environments, and irrespective of the kind of product/service or process involved, with the
intention of satisfying project interested parties by introducing quality management in projects. This
can necessitate some tailoring of the guidance to suit a particular project.
This document is not a guide to project management itself. Guidance on quality in project management
processes is presented in this document. Guidance on project management and related processes is
covered in ISO 21500.
This document addresses the concepts of both “quality management in projects” and “quality
management systems in projects”. These are distinguished by being addressed separately by the
following topics and clauses:
― quality management in projects includes: quality management systems in projects (Clause 4);
management responsibility in projects (Clause 5); resource management in projects (Clause 6);
product/service realization in projects (Clause 7); and measurement, analysis and improvement in
projects (Clause 8);
― quality management systems in projects includes: project characteristics (4.1); quality management
principles in projects (4.2); project quality management processes (4.3); and a quality plan for the
project (4.4).
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 9000:2015, Quality management systems — Fundamentals and vocabulary
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 9000 and the following apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at http://www.iso.org/obp
— IEC Electropedia: available at http://www.electropedia.org/
3.1
activity
identified piece of work that is required to be undertaken to complete a project (3.3)
Note 1 to entry: The activity in a project can generally be recognized as the smallest identified entity.
© ISO 2017 – All rights reserved 1
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ISO 10006:2017(E)
3.2
progress evaluation
assessment of progress made on achievement of the project (3.3) objectives
Note 1 to entry: This assessment should be carried out at appropriate phases/steps in the project life cycle (3.8)
across project processes, based on criteria for project processes and product or service.
Note 2 to entry: The results of progress evaluations can lead to revision of the project management plan (3.5).
3.3
project
unique process undertaken to achieve an objective
Note 1 to entry: A project generally consists of a set of coordinated and controlled activities (3.1) with start and
finish dates, conforming to specific requirements, including the constraints of time, cost and resources
Note 2 to entry: An individual project can form part of a larger project structure and generally has a defined start
and finish date.
Note 3 to entry: In some projects the objectives and scope are updated and the product or service characteristics
defined progressively as the project proceeds.
Note 4 to entry: The output of a project can be one or several units of product or service.
Note 5 to entry: The project’s organization is normally temporary and established for the lifetime of the project.
Note 6 to entry: The complexity of the interactions among project activities is not necessarily related to the
project size.
3.4
project management
planning, organizing, monitoring, controlling and reporting of all aspects of a project (3.3) and the
motivation of all those involved in it to achieve the project objectives
3.5
project management plan
document specifying what is necessary to meet the objective(s) of the project (3.3)
Note 1 to entry: A project management plan should include or refer to the project’s quality plan (3.9).
Note 2 to entry: The project management plan also includes or references other plans such as those relating to
organizational structures, resources, schedule, budget, risk management, environmental management, health
and safety management, and security management, as appropriate.
3.6
project organization
temporary structure that includes project roles, responsibilities and levels of authority and boundaries
that need to be defined and communicated to all interested parties of the project (3.3)
3.7
project phase
division of the project life cycle (3.8) into manageable sets of activities, such as conception, development,
realization and termination
3.8
project life cycle
defined set of phases from the start to the end of the project (3.3)
[SOURCE: ISO 21500:2012, 2.12]
2 © ISO 2017 – All rights reserved
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ISO 10006:2017(E)
3.9
quality plan
specification of the actions, responsibilities and associated resources to be applied to a specific object
1)
[SOURCE: ISO 10005:— , 3.2]
3.10
provider
supplier
organization that provides a product or a service
EXAMPLE Producer, distributor, retailer or vendor of a product or a service.
Note 1 to entry: A provider can be internal or external to the organization.
Note 2 to entry: In a contractual situation a provider is sometimes called a “contractor”.
Note 3 to entry: In the context of projects (3.3), “contractor” or “subcontractor” is often used in place of “provider”.
[SOURCE: ISO 9000:2015, 3.2.5, modified ― Note 3 to entry has been added.]
4 Quality management systems in projects
4.1 Context and characteristics of the project
4.1.1 General
Both the project organization and the ori
...
SLOVENSKI STANDARD
SIST ISO 10006:2018
01-januar-2018
1DGRPHãþD
SIST ISO 10006:2004
Sistemi vodenja kakovosti - Smernice za vodenje kakovosti projektov
Quality management - Guidelines for quality management in projects
Management de la qualité - Lignes directrices pour le management de la qualité dans les
projets
Ta slovenski standard je istoveten z: ISO 10006
ICS:
03.100.70 Sistemi vodenja Management systems
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
SIST ISO 10006:2018 en,fr
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
---------------------- Page: 1 ----------------------
SIST ISO 10006:2018
---------------------- Page: 2 ----------------------
SIST ISO 10006:2018
INTERNATIONAL ISO
STANDARD 10006
Third edition
2017-11
Quality management — Guidelines for
quality management in projects
Management de la qualité — Lignes directrices pour le management
de la qualité dans les projets
Reference number
ISO 10006:2017(E)
©
ISO 2017
---------------------- Page: 3 ----------------------
SIST ISO 10006:2018
ISO 10006:2017(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2017, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
Ch. de Blandonnet 8 • CP 401
CH-1214 Vernier, Geneva, Switzerland
Tel. +41 22 749 01 11
Fax +41 22 749 09 47
copyright@iso.org
www.iso.org
ii © ISO 2017 – All rights reserved
---------------------- Page: 4 ----------------------
SIST ISO 10006:2018
ISO 10006:2017(E)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Quality management systems in projects . 3
4.1 Context and characteristics of the project . 3
4.1.1 General. 3
4.1.2 Organizations . 4
4.1.3 Phases and processes in projects . 4
4.1.4 Project management processes . 4
4.2 Quality management principles . 5
4.3 Project quality management processes . 5
4.4 Quality plan for the project . 5
5 Management r esponsibility in projects . 6
5.1 T op management commitment . 6
5.2 Strategic process. 6
5.2.1 Application of quality management principles through the strategic process . 6
5.2.2 Customer focus . 6
5.2.3 Leadership . 7
5.2.4 Engagement of people . 7
5.2.5 Process approach . 7
5.2.6 Improvement. 8
5.2.7 Evidence-based decision making . 8
5.2.8 Relationship management . 9
5.3 Management reviews and progress evaluations. 9
5.3.1 Management reviews . 9
5.3.2 Progress evaluations . 9
6 R esource management in projects .10
6.1 Resource-related processes .10
6.1.1 General.10
6.1.2 Resource planning .11
6.1.3 Resource control .11
6.2 Personnel-related processes .11
6.2.1 General.11
6.2.2 Establishment of the project organizational structure .12
6.2.3 Allocation of personnel .12
6.2.4 Team development .13
7 Product/service realization in projects .13
7.1 General .13
7.2 Interdependent processes .13
7.2.1 General.13
7.2.2 Project initiation and project management plan development .14
7.2.3 Interaction management.15
7.2.4 Change management .15
7.2.5 Process and project closure .16
7.3 Scope-related processes .16
7.3.1 General.16
7.3.2 Concept development .17
7.3.3 Scope development and control .17
7.3.4 Definition of activities .17
7.3.5 Control of activities .17
© ISO 2017 – All rights reserved iii
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SIST ISO 10006:2018
ISO 10006:2017(E)
7.4 Time-related processes .18
7.4.1 General.18
7.4.2 Planning of activity dependencies .18
7.4.3 Estimation of duration .18
7.4.4 Schedule development .18
7.4.5 Schedule control .19
7.5 Cost-related processes .19
7.5.1 General.19
7.5.2 Cost estimation .20
7.5.3 Budgeting .20
7.5.4 Cost control .20
7.6 Communication-related processes .21
7.6.1 General.21
7.6.2 Communication planning .21
7.6.3 Information management .21
7.6.4 Communication control .22
7.7 Risk-related processes .22
7.7.1 General.22
7.7.2 Risk identification .23
7.7.3 Risk assessment . .23
7.7.4 Risk treatment .23
7.7.5 Risk control.24
7.8 Procurement processes .24
7.8.1 General.24
7.8.2 Procurement planning and control .24
7.8.3 Documentation of procurement requirements .25
7.8.4 External provider management and development .25
7.8.5 Contracting .25
7.8.6 Contract control .25
8 Measurement, analysis and improvement in projects .26
8.1 General .26
8.2 Measurement and analysis .26
8.3 Improvement .26
8.3.1 Improvement by the originating organization .26
8.3.2 Improvement by the project organization .27
Annex A (informative) Overview of processes for quality management in projects .28
Annex B (informative) Cross reference matrix between this document, ISO 9001:2015 and
ISO 21500:2012 .31
Bibliography .34
iv © ISO 2017 – All rights reserved
---------------------- Page: 6 ----------------------
SIST ISO 10006:2018
ISO 10006:2017(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation on the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO’s adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see the following
URL: www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 176, Quality management and quality
assurance, Subcommittee SC 2, Quality systems.
This third edition cancels and replaces the second edition (ISO 10006:2003), which has been technically
revised to align it with ISO 9000:2015, ISO 9001:2015 and ISO 21500:2012.
© ISO 2017 – All rights reserved v
---------------------- Page: 7 ----------------------
SIST ISO 10006:2018
ISO 10006:2017(E)
Introduction
This document provides guidelines for quality management in projects. It outlines quality management
principles and practices, the implementation of which are important to, and have an impact on, the
achievement of quality objectives in projects. It is aligned with ISO 9000:2015 and ISO 9001:2015, and
supplements the guidance given in ISO 21500:2012.
The guidelines given in this document are intended for a wide audience. They are applicable to projects
which can take many forms, from the small to very large, from simple to complex, from being an
individual project to being part of a programme or portfolio of projects. They are intended to be used by
people who have experience in managing projects and need to ensure that their organization is applying
the practices contained in the quality management and quality management system standards from
ISO/TC 176, as well as those who have experience in quality management and are required to interact
with project organizations in applying their knowledge and experience to the project. Inevitably, some
users will find that material presented in the guidelines is unnecessarily detailed for them; however,
other users require the detail.
This document employs the process approach, which incorporates the Plan-Do-Check-Act (PDCA)
cycle and “risk based thinking”. The two concepts of “quality management in projects” and “quality
management systems in projects” are distinguished as follows:
― quality management in projects includes: quality management systems in projects, management
responsibility in projects, resource management in projects, product/service realization in
projects, and measurement, analysis and improvement in projects;
― quality management systems in projects includes: project characteristics, quality management
principles in projects, project quality management processes and a quality plan for the project.
It is recognized that there are two aspects to the application of quality management in projects: the
project processes that are managed within the project management system, and the quality of the
project’s outputs in the form of products and services. Failure to meet either of these dual aspects
can have significant effects on the project’s products and services, the project’s customer and other
interested parties, and the project organization.
NOTE The expression “products/services” is used as an abbreviation for “products and services” throughout
the remainder of this document.
These aspects also emphasize that the achievement of quality objectives is a top management
responsibility, requiring a commitment to the achievement of quality objectives to be instilled at all
levels within the organizations involved in the project; however, each level needs to retain responsibility
for its respective processes and products/services.
The creation and maintenance of process and product/service quality in a project requires a systematic
approach. This approach needs to be aimed at ensuring that the stated and implied needs of the
customer are understood and met, that other interested parties’ needs are understood and evaluated,
and that the originating organization’s quality policy is taken into account for implementation in the
management of the project.
This document is designed to be used in the context of the requirements for quality management
systems specified in ISO 9001:2015 and the guidance on project management processes provided in
ISO 21500. Project management processes are described in ISO 21500.
The structure of this document reflects its design as a supporting standard providing guidance rather
than a management system standard. A matrix is presented in Annex B to provide a cross reference
between this document, ISO 9001:2015 and ISO 21500:2012.
vi © ISO 2017 – All rights reserved
---------------------- Page: 8 ----------------------
SIST ISO 10006:2018
INTERNATIONAL STANDARD ISO 10006:2017(E)
Quality management — Guidelines for quality
management in projects
1 Scope
This document gives guidelines for the application of quality management in projects.
It is applicable to organizations working on projects of varying complexity, small or large, of short
or long duration, being an individual project to being part of a programme or portfolio of projects, in
different environments, and irrespective of the kind of product/service or process involved, with the
intention of satisfying project interested parties by introducing quality management in projects. This
can necessitate some tailoring of the guidance to suit a particular project.
This document is not a guide to project management itself. Guidance on quality in project management
processes is presented in this document. Guidance on project management and related processes is
covered in ISO 21500.
This document addresses the concepts of both “quality management in projects” and “quality
management systems in projects”. These are distinguished by being addressed separately by the
following topics and clauses:
― quality management in projects includes: quality management systems in projects (Clause 4);
management responsibility in projects (Clause 5); resource management in projects (Clause 6);
product/service realization in projects (Clause 7); and measurement, analysis and improvement in
projects (Clause 8);
― quality management systems in projects includes: project characteristics (4.1); quality management
principles in projects (4.2); project quality management processes (4.3); and a quality plan for the
project (4.4).
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 9000:2015, Quality management systems — Fundamentals and vocabulary
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 9000 and the following apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at http://www.iso.org/obp
— IEC Electropedia: available at http://www.electropedia.org/
3.1
activity
identified piece of work that is required to be undertaken to complete a project (3.3)
Note 1 to entry: The activity in a project can generally be recognized as the smallest identified entity.
© ISO 2017 – All rights reserved 1
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SIST ISO 10006:2018
ISO 10006:2017(E)
3.2
progress evaluation
assessment of progress made on achievement of the project (3.3) objectives
Note 1 to entry: This assessment should be carried out at appropriate phases/steps in the project life cycle (3.8)
across project processes, based on criteria for project processes and product or service.
Note 2 to entry: The results of progress evaluations can lead to revision of the project management plan (3.5).
3.3
project
unique process undertaken to achieve an objective
Note 1 to entry: A project generally consists of a set of coordinated and controlled activities (3.1) with start and
finish dates, conforming to specific requirements, including the constraints of time, cost and resources
Note 2 to entry: An individual project can form part of a larger project structure and generally has a defined start
and finish date.
Note 3 to entry: In some projects the objectives and scope are updated and the product or service characteristics
defined progressively as the project proceeds.
Note 4 to entry: The output of a project can be one or several units of product or service.
Note 5 to entry: The project’s organization is normally temporary and established for the lifetime of the project.
Note 6 to entry: The complexity of the interactions among project activities is not necessarily related to the
project size.
3.4
project management
planning, organizing, monitoring, controlling and reporting of all aspects of a project (3.3) and the
motivation of all those involved in it to achieve the project objectives
3.5
project management plan
document specifying what is necessary to meet the objective(s) of the project (3.3)
Note 1 to entry: A project management plan should include or refer to the project’s quality plan (3.9).
Note 2 to entry: The project management plan also includes or references other plans such as those relating to
organizational structures, resources, schedule, budget, risk management, environmental management, health
and safety management, and security management, as appropriate.
3.6
project organization
temporary structure that includes project roles, responsibilities and levels of authority and boundaries
that need to be defined and communicated to all interested parties of the project (3.3)
3.7
project phase
division of the project life cycle (3.8) into manageable sets of activities, such as conception, development,
realization and termination
3.8
project life cycle
defined set of phases from the start to the end of the project (3.3)
[SOURCE
...
NORME ISO
INTERNATIONALE 10006
Troisième édition
2017-11
Management de la qualité — Lignes
directrices pour le management de la
qualité dans les projets
Quality management — Guidelines for quality management in
projects
Numéro de référence
ISO 10006:2017(F)
©
ISO 2017
---------------------- Page: 1 ----------------------
ISO 10006:2017(F)
DOCUMENT PROTÉGÉ PAR COPYRIGHT
© ISO 2017
Tous droits réservés. Sauf prescription différente ou nécessité dans le contexte de sa mise en oeuvre, aucune partie de cette
publication ne peut être reproduite ni utilisée sous quelque forme que ce soit et par aucun procédé, électronique ou mécanique,
y compris la photocopie, ou la diffusion sur l’internet ou sur un intranet, sans autorisation écrite préalable. Une autorisation peut
être demandée à l’ISO à l’adresse ci-après ou au comité membre de l’ISO dans le pays du demandeur.
ISO copyright office
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Publié en Suisse
ii © ISO 2017 – Tous droits réservés
---------------------- Page: 2 ----------------------
ISO 10006:2017(F)
Sommaire Page
Avant-propos .v
Introduction .vi
1 Domaine d’application . 1
2 Références normatives . 1
3 Termes et définitions . 1
4 Systèmes de management de la qualité dans les projets . 3
4.1 Contexte et caractéristiques du projet . 3
4.1.1 Généralités . 3
4.1.2 Organismes . 4
4.1.3 Phases et processus des projets . 4
4.1.4 Processus de management de projet. 5
4.2 Principes de management de la qualité. 5
4.3 Processus de management de la qualité du projet . 5
4.4 Plan qualité du projet . 6
5 Responsabilité de la direction dans les projets. 6
5.1 Engagement de la direction . 6
5.2 Processus stratégique . 6
5.2.1 Application des principes de management de la qualité par le processus
stratégique . 6
5.2.2 Orientation client . 7
5.2.3 Leadership . 7
5.2.4 Implication du personnel . 8
5.2.5 Approche processus . 8
5.2.6 Amélioration . 9
5.2.7 Prise de décision fondée sur des preuves . 9
5.2.8 Management des relations avec les parties intéressées . 9
5.3 Revues de direction et évaluations de l’avancement .10
5.3.1 Revues de direction .10
5.3.2 Évaluations de l’avancement .10
6 Management des ressources dans les projets .11
6.1 Processus relatifs aux ressources .11
6.1.1 Généralités .11
6.1.2 Planification des ressources .11
6.1.3 Maîtrise des ressources .12
6.2 Processus relatifs au personnel .12
6.2.1 Généralités .12
6.2.2 Établissement de la structure organisationnelle du projet .12
6.2.3 Affectation du personnel.13
6.2.4 Formation de l’équipe .14
7 Réalisation du produit/service dans les projets .14
7.1 Généralités .14
7.2 Processus interdépendants .14
7.2.1 Généralités .14
7.2.2 Lancement du projet et élaboration du plan de management du projet .15
7.2.3 Management des interactions .16
7.2.4 Management des modifications .16
7.2.5 Clôture des processus et du projet .17
7.3 Processus relatifs au contenu du projet .17
7.3.1 Généralités .17
7.3.2 Élaboration des concepts .18
7.3.3 Élaboration et maîtrise du contenu du projet .18
7.3.4 Définition des activités .18
© ISO 2017 – Tous droits réservés iii
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ISO 10006:2017(F)
7.3.5 Maîtrise des activités . .19
7.4 Processus relatifs aux délais .19
7.4.1 Généralités .19
7.4.2 Planification des liaisons entre activités .19
7.4.3 Estimation des durées .19
7.4.4 Élaboration du planning .20
7.4.5 Maîtrise des délais .20
7.5 Processus relatifs aux coûts .21
7.5.1 Généralités .21
7.5.2 Estimation des coûts .21
7.5.3 Budgétisation .21
7.5.4 Maîtrise des coûts .22
7.6 Processus relatifs à la communication .22
7.6.1 Généralités .22
7.6.2 Planification de la communication .23
7.6.3 Gestion de l’information .23
7.6.4 Maîtrise de la communication .24
7.7 Processus relatifs aux risques .24
7.7.1 Généralités .24
7.7.2 Identification des risques .24
7.7.3 Appréciation des risques .25
7.7.4 Traitement des risques .25
7.7.5 Maîtrise des risques .25
7.8 Processus d’approvisionnement.26
7.8.1 Généralités .26
7.8.2 Planification et maîtrise des approvisionnements .26
7.8.3 Documentation des exigences d’approvisionnement .26
7.8.4 Gestion et développement des prestataires externes .27
7.8.5 Sous-traitance.27
7.8.6 Maîtrise des contrats .27
8 Mesure, analyse et amélioration dans les projets .28
8.1 Généralités .28
8.2 Mesure et analyse .28
8.3 Amélioration .28
8.3.1 Amélioration par l’organisme à l’origine du projet.28
8.3.2 Amélioration par l’organisme en charge du projet .29
Annexe A (informative) Vue d’ensemble des processus de management de la qualité dans
les projets .30
Annexe B (informative) Table de correspondance entre le présent document,
l’ISO 9001:2015 et l’ISO 21500:2012 .33
Bibliographie .36
iv © ISO 2017 – Tous droits réservés
---------------------- Page: 4 ----------------------
ISO 10006:2017(F)
Avant-propos
L'ISO (Organisation internationale de normalisation) est une fédération mondiale d'organismes
nationaux de normalisation (comités membres de l'ISO). L'élaboration des Normes internationales est
en général confiée aux comités techniques de l'ISO. Chaque comité membre intéressé par une étude
a le droit de faire partie du comité technique créé à cet effet. Les organisations internationales,
gouvernementales et non gouvernementales, en liaison avec l'ISO participent également aux travaux.
L'ISO collabore étroitement avec la Commission électrotechnique internationale (IEC) en ce qui
concerne la normalisation électrotechnique.
Les procédures utilisées pour élaborer le présent document et celles destinées à sa mise à jour sont
décrites dans les Directives ISO/IEC, Partie 1. Il convient, en particulier de prendre note des différents
critères d'approbation requis pour les différents types de documents ISO. Le présent document a été
rédigé conformément aux règles de rédaction données dans les Directives ISO/IEC, Partie 2 (voir www
.iso .org/directives).
L'attention est attirée sur le fait que certains des éléments du présent document peuvent faire l'objet de
droits de propriété intellectuelle ou de droits analogues. L'ISO ne saurait être tenue pour responsable
de ne pas avoir identifié de tels droits de propriété et averti de leur existence. Les détails concernant
les références aux droits de propriété intellectuelle ou autres droits analogues identifiés lors de
l'élaboration du document sont indiqués dans l'Introduction et/ou dans la liste des déclarations de
brevets reçues par l'ISO (voir www .iso .org/brevets).
Les appellations commerciales éventuellement mentionnées dans le présent document sont données
pour information, par souci de commodité, à l’intention des utilisateurs et ne sauraient constituer un
engagement.
Pour une explication de la nature volontaire des normes, la signification des termes et expressions
spécifiques de l'ISO liés à l'évaluation de la conformité, ou pour toute information au sujet de l'adhésion
de l'ISO aux principes de l’Organisation mondiale du commerce (OMC) concernant les obstacles
techniques au commerce (OTC), voir le lien suivant: www .iso .org/avant -propos.
Le présent document a été élaboré par le comité technique ISO/TC 176, Management et assurance de la
qualité, sous-comité SC 2, Systèmes qualité.
Cette troisième édition annule et remplace la deuxième édition (ISO 10006:2003), qui a fait l’objet d’une
révision technique pour l’aligner sur l’ISO 9000:2015, l’ISO 9001:2015 et l’ISO 21500:2012.
© ISO 2017 – Tous droits réservés v
---------------------- Page: 5 ----------------------
ISO 10006:2017(F)
Introduction
Le présent document donne des lignes directrices pour le management de la qualité dans les projets.
Il met en relief les principes et les pratiques de management de la qualité dont la mise en œuvre est
importante et influe sur la réalisation des objectifs qualité des projets. Il est aligné sur l’ISO 9000:2015
et l’ISO 9001:2015 et complète les lignes directrices données dans l’ISO 21500:2012.
Les lignes directrices fournies dans le présent document s’adressent à un vaste public. Elles sont
applicables à des projets extrêmement divers, qui vont du plus petit au plus grand et du plus simple au
plus complexe, d’un projet individuel à un projet faisant partie d’un programme ou d’un portefeuille
de projets. Ces lignes directrices sont destinées à être utilisées par des personnes ayant l’expérience
du management de projet et qui ont besoin de s’assurer que leur organisme applique effectivement
les pratiques contenues dans les normes relatives au management de la qualité et aux systèmes
de management de la qualité élaborées par l’ISO/TC 176, ainsi que par ceux ayant l’expérience du
management de la qualité et à qui on demande de s’impliquer dans des organismes en charge des
projets et de mettre leurs connaissances et expérience au service du projet en question. Inévitablement,
certains utilisateurs trouveront que les explications données ci-après sont trop détaillées; d’autres
utilisateurs toutefois auront besoin de détails.
Le présent document utilise l’approche processus qui intègre le cycle Planifier-Réaliser-Vérifier-Agir
(PDCA) et l’approche par les risques. Les deux concepts de «management de la qualité dans les projets»
et «systèmes de management de la qualité dans les projets» se distinguent comme suit:
— le management de la qualité dans les projets comprend: systèmes de management de la qualité dans
les projets, responsabilité de la direction dans les projets, management des ressources dans les
projets, réalisation du produit/service dans les projets, et mesures, analyse et amélioration dans les
projets;
— les systèmes de management de la qualité dans les projets comprennent: caractéristiques d’un
projet, principes de management de la qualité dans les projets, processus de management de la
qualité d’un projet et plan qualité pour le projet.
Il est admis que le management de la qualité dans les projets s’applique à la fois aux processus du projet
qui sont gérés dans le cadre du système de management de projet, et à la qualité des éléments de sortie
du projet sous la forme de produits et de services. Il est admis qu’un manquement au respect de l’un ou
l’autre de ces deux aspects est susceptible d’avoir des conséquences considérables sur les produits et
services du projet, le client du projet et d’autres parties intéressées et sur l’organisme en charge du projet.
NOTE L’expression «produits/services» est utilisée comme une abréviation de «produits et services» dans la
suite du présent document.
Ces aspects soulignent également que la réalisation des objectifs qualité est une responsabilité de la
direction; elle exige un engagement de tous les échelons impliqués des organismes, chaque échelon
demeurant cependant responsable de ses processus et produits/services respectifs.
Dans un projet, la création et la continuité de la qualité des processus et du produit/service exigent que
l’on adopte une approche systématique. Cette approche doit être orientée vers la compréhension et la
satisfaction des besoins implicites et explicites du client, la compréhension et l’évaluation des besoins
des autres parties intéressées ainsi que vers la prise en compte de la politique qualité de l’organisme à
l’origine du projet afin de l’intégrer dans le management du projet.
Le présent document est conçu pour être utilisé dans le contexte des exigences relatives aux systèmes
de management de la qualité spécifiées dans l’ISO 9001:2015 et des lignes directrices relatives aux
processus de management de projet fournies dans l’ISO 21500. Les processus de management de projet
sont décrits dans l’ISO 21500.
La structure du présent document reflète sa conception en tant que norme support fournissant des
lignes directrices plutôt que norme de système de management. Une table de correspondance entre le
présent document, l’ISO 9001:2015 et l’ISO 21500:2012 est fournie à l’Annexe B.
vi © ISO 2017 – Tous droits réservés
---------------------- Page: 6 ----------------------
NORME INTERNATIONALE ISO 10006:2017(F)
Management de la qualité — Lignes directrices pour le
management de la qualité dans les projets
1 Domaine d’application
Le présent document donne des lignes directrices pour l’application du management de la qualité aux
projets.
Il s’applique aux organismes travaillant sur des projets de complexité variable, qu’ils soient petits ou
grands, de courte ou de longue durée, individuels ou faisant partie d’un programme ou d’un portefeuille
de projets, qui se situent dans des environnements différents, quel que soit le type de produit/service
ou de processus impliqué, dans l’intention de satisfaire les parties intéressées en introduisant le
management de la qualité dans les projets. Il peut être nécessaire d’adapter ces lignes directrices à un
projet précis.
Le présent document ne constitue pas un guide pour le management de projet en lui-même, mais se
contente de donner des lignes directrices sur la qualité dans le cadre des processus de management de
projet alors que l’ISO 21500 donne des lignes directrices sur le management de projet et les processus
associés.
Le présent document traite des deux concepts de «management de la qualité dans les projets» et de
«systèmes de management de la qualité dans les projets». Pour les distinguer, ils sont traités séparément
par les sujets et articles/paragraphes suivants:
— le management de la qualité dans les projets comprend: systèmes de management de la qualité dans
les projets (Article 4), responsabilité de la direction dans les projets (Article 5), management des
ressources dans les projets (Article 6), réalisation du produit/service dans les projets (Article 7), et
mesures, analyse et amélioration dans les projets (Article 8);
— les systèmes de management de la qualité dans les projets comprennent: caractéristiques d’un
projet (4.1), principes de management de la qualité dans les projets (4.2), processus de management
de la qualité d’un projet (4.3) et plan qualité pour le projet (4.4).
2 Références normatives
Les documents suivants cités dans le texte constituent, pour tout ou partie de leur contenu, des
exigences du présent document. Pour les références datées, seule l’édition citée s’applique. Pour les
références non datées, la dernière édition du document de référence s’applique (y compris les éventuels
amendements).
ISO 9000:2015, Systèmes de management de la qualité — Principes essentiels et vocabulaire
3 Termes et définitions
Pour les besoins du présent document, les termes et les définitions de l’ISO 9000, ainsi que les suivants,
s’appliquent.
L’ISO et l’IEC tiennent à jour des bases de données terminologiques destinées à être utilisées en
normalisation, consultables aux adresses suivantes:
— ISO Online browsing platform: disponible à l’adresse https: //www .iso .org/obp
— IEC Electropedia: disponible à l’adresse http: //www .electropedia .org/
© ISO 2017 – Tous droits réservés 1
---------------------- Page: 7 ----------------------
ISO 10006:2017(F)
3.1
activité
partie identifiée du travail qu’il est nécessaire d’entreprendre pour mener à bien un projet (3.3)
Note 1 à l'article: Dans un projet, l’activité peut généralement être considérée comme la plus petite entité
identifiée.
3.2
évaluation de l’avancement
évaluation du travail accompli vis-à-vis de la réalisation des objectifs du projet (3.3)
Note 1 à l'article: Il convient d’effectuer cette évaluation, fondée sur des critères définis pour les processus et
le produit ou le service du projet, à des phases/étapes appropriés du cycle de vie du projet (3.8), pour tous les
processus.
Note 2 à l'article: Suite à des évaluations de l’avancement, il peut être exigé de procéder à la révision du plan de
management de projet (3.5).
3.3
projet
processus unique entrepris dans le but d’atteindre un un objectif
Note 1 à l'article: Un projet consiste généralement en un ensemble d’activités (3.1) coordonnées et maîtrisées
comportant des dates de début et de fin, conforme à des exigences spécifiques, incluant les contraintes de délais,
de coûts et de ressources.
Note 2 à l'article: Un projet individuel peut faire partie d’une structure de projet plus large et a généralement des
dates de début et de fin définies.
Note 3 à l'article: Dans certains projets, les objectifs et le périmètre sont mis à jour et les caractéristiques du
produit ou du service déterminées progressivement, à mesure que le projet progresse.
Note 4 à l'article: L’élément de sortie d’un projet peut être une ou plusieurs unités de produit ou de service.
Note 5 à l'article: L’organisme en charge du projet est normalement temporaire et n’est mis en place que pour la
durée de vie du projet.
Note 6 à l'article: La complexité des interactions entre les activités du projet n’est pas nécessairement liée à la
taille du projet.
3.4
management de projet
planification, organisation, surveillance, contrôle et compte-rendu de tous les aspects d’un projet (3.3)
et de l’animation des personnes impliquées pour atteindre les objectifs du projet
3.5
plan de management de projet
document qui spécifie les éléments nécessaires permettant d’atteindre l’objectif ou les objectifs du
projet (3.3)
Note 1 à l'article: Il convient que le plan de management du projet comprenne le plan qualité (3.9) du projet ou
s’y réfère.
Note 2 à l'article: Le plan de management du projet co
...
NORMA ISO
INTERNACIONAL 10006
Traducción oficial
Tercera edición
Official translation
2017-11
Traduction officielle
Gestión de la calidad — Directrices
para la gestión de la calidad en
proyectos
Quality management — Guidelines for quality management in
projects
Management de la qualité — Lignes directrices pour le management
de la qualité dans les projets
Publicado por la Secretaría Central de ISO en Ginebra, Suiza, como
traducción oficial en español avalada por el Translation
Management Group, que ha certificado la conformidad en relación
con las versiones inglesa y francesa.
Número de referencia
ISO 10006:2017
(traducción oficial)
©
ISO 2017
---------------------- Page: 1 ----------------------
ISO 10006:2017 (traducción oficial)
DOCUMENTO PROTEGIDO POR COPYRIGHT
© ISO 2017. Publicado en Suiza
Reservados los derechos de reproducción. Salvo prescripción diferente, o requerido en el contexto de su implementación, no
podrá reproducirse ni utilizarse ninguna parte de esta publicación bajo ninguna forma y por ningún medio, electrónico o
mecánico, incluidos el fotocopiado, o la publicación en Internet o una Intranet, sin la autorización previa por escrito. La
autorización puede solicitarse a ISO en la siguiente dirección o al organismo miembro de ISO en el país solicitante.
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Tel. + 41 22 749 01 11
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Versión española publicada en 2017
Traducción oficial/Official translation/Traduction officielle
ii © ISO 2017 — Todos los derechos reservados
---------------------- Page: 2 ----------------------
ISO 10006:2017 (traducción oficial)
Índice Página
Prólogo . v
Prólogo de la versión en español . vi
Introducción . vii
1 Objeto y campo de aplicación .1
2 Referencias normativas.1
3 Términos y definiciones .2
4 Sistemas de gestión de la calidad en proyectos .4
4.1 Contexto y características del proyecto . 4
4.1.1 Generalidades . 4
4.1.2 Organizaciones . 4
4.1.3 Fases y procesos en los proyectos . 5
4.1.4 Procesos de gestión del proyecto . 5
4.2 Principios de gestión de la calidad . 6
4.3 Procesos de gestión de la calidad del proyecto . 6
4.4 Plan de la calidad para el proyecto . 6
5 Responsabilidad de la dirección en los proyectos .7
5.1 Compromiso de la alta dirección . 7
5.2 Proceso estratégico . 7
5.2.1 Aplicación de los principios de gestión de la calidad a través del proceso
estratégico . 7
5.2.2 Enfoque al cliente . 7
5.2.3 Liderazgo . 8
5.2.4 Compromiso de las personas . 9
5.2.5 Enfoque de proceso . 9
5.2.6 Mejora . 10
5.2.7 Toma de decisiones basadas en la evidencia . 10
5.2.8 Gestión de las relaciones . 10
5.3 Revisiones por la dirección y evaluaciones del progreso . 11
5.3.1 Revisiones por la dirección . 11
5.3.2 Evaluaciones del progreso . 11
6 Gestión de los recursos en proyectos . 12
6.1 Procesos relacionados con los recursos . 12
6.1.1 Generalidades . 12
6.1.2 Planificación de los recursos . 13
6.1.3 Control de los recursos . 13
6.2 Procesos relacionados con el personal . 13
6.2.1 Generalidades . 13
6.2.2 Establecimiento de la estructura organizacional del proyecto . 14
6.2.3 Asignación de personal . 15
6.2.4 Desarrollo del equipo . 15
7 Realización del producto/servicio en proyectos . 16
7.1 Generalidades . 16
7.2 Procesos interdependientes . 16
7.2.1 Generalidades . 16
7.2.2 Inicio del proyecto y desarrollo del plan de gestión del proyecto . 16
7.2.3 Gestión de la interacción . 18
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ISO 10006:2017 (traducción oficial)
7.2.4 Gestión del cambio . 18
7.2.5 Cierre de los procesos y del proyecto . 19
7.3 Procesos relacionados al alcance . 19
7.3.1 Generalidades . 19
7.3.2 Desarrollo del concepto . 20
7.3.3 Desarrollo y control del alcance . 20
7.3.4 Definición de las actividades . 20
7.3.5 Control de las actividades . 21
7.4 Procesos relacionados con el tiempo. 21
7.4.1 Generalidades . 21
7.4.2 Planificación de las dependencias de las actividades . 22
7.4.3 Estimación de la duración. 22
7.4.4 Desarrollo del programa . 22
7.4.5 Control del programa . 23
7.5 Procesos relacionados con los costos . 23
7.5.1 Generalidades . 23
7.5.2 Estimación de los costos . 24
7.5.3 Elaboración del presupuesto . 24
7.5.4 Control de costos . 24
7.6 Procesos relativos a la comunicación . 25
7.6.1 Generalidades . 25
7.6.2 Planificación de la comunicación . 25
7.6.3 Gestión de la información . 26
7.6.4 Control de la comunicación . 27
7.7 Procesos relacionados con el riesgo . 27
7.7.1 Generalidades . 27
7.7.2 Identificación del riesgo . 27
7.7.3 Evaluación del riesgo . 28
7.7.4 Tratamiento del riesgo . 28
7.7.5 Control del riesgo . 29
7.8 Procesos de compras . 29
7.8.1 Generalidades . 29
7.8.2 Planificación y control de compras . 29
7.8.3 Documentación de los requisitos de compras . 30
7.8.4 Gestión y desarrollo de proveedores externos . 30
7.8.5 Contratación . 30
7.8.6 Control del contrato . 31
8 Medición, análisis y mejora en proyectos . 31
8.1 Generalidades . 31
8.2 Medición y análisis . 31
8.3 Mejora . 32
8.3.1 Mejora de la organización de origen . 32
8.3.2 Mejora de la organización del proyecto . 33
Anexo A (informativo) Visión general de procesos de gestión de la calidad en proyectos . 34
Anexo B (informativo) Matriz de referencias cruzadas entre este documento, ISO 9001:2015
e ISO 21500:2012 . 37
Bibliografía . 40
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ISO 10006:2017 (traducción oficial)
Prólogo
ISO (Organización Internacional de Normalización) es una federación mundial de organismos
nacionales de normalización (organismos miembros de ISO). El trabajo de elaboración de las Normas
Internacionales se lleva a cabo normalmente a través de los comités técnicos de ISO. Cada organismo
miembro interesado en una materia para la cual se haya establecido un comité técnico, tiene el derecho
de estar representado en dicho comité. Las organizaciones internacionales, gubernamentales y no
gubernamentales, vinculadas con ISO, también participan en el trabajo. ISO colabora estrechamente con
la Comisión Electrotécnica Internacional (IEC) en todos los temas de normalización electrotécnica.
En la Parte 1 de las Directivas ISO/IEC se describen los procedimientos utilizados para desarrollar este
documento y aquellos previstos para su mantenimiento posterior. En particular debería tomarse nota
de los diferentes criterios de aprobación necesarios para los distintos tipos de documentos ISO. Este
documento ha sido redactado de acuerdo con las reglas editoriales de la Parte 2 de las Directivas
ISO/IEC (véase www.iso.org/directives).
Se llama la atención sobre la posibilidad de que algunos de los elementos de este documento puedan
estar sujetos a derechos de patente. ISO no asume la responsabilidad por la identificación de alguno o
todos los derechos de patente. Los detalles sobre cualquier derecho de patente identificado durante el
desarrollo de este documento se indicarán en la Introducción y/o en la lista ISO de declaraciones de
patente recibidas (véase www.iso.org/patents).
Cualquier nombre comercial utilizado en este documento es información que se proporciona para
comodidad del usuario y no constituye una recomendación.
Para una explicación de la naturaleza voluntaria de las normas, el significado de los términos específicos
de ISO y las expresiones relacionadas con la evaluación de la conformidad, así como la información
acerca de la adhesión de ISO a los principios de la Organización Mundial del Comercio (OMC) respecto a
los Obstáculos Técnicos al Comercio (OTC), véase www.iso.org/iso/foreword.html.
Este documento ha sido elaborado por el Comité Técnico ISO/TC 176, Gestión y aseguramiento de la
calidad, Subcomité SC 2, Sistemas de la calidad.
Esta tercera edición anula y sustituye a la segunda edición (ISO 10006:2003) que ha sido revisada
técnicamente para alinearlo con las Normas ISO 9000:2015, ISO 9001:2015 e ISO 21500:2012.
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ISO 10006:2017 (traducción oficial)
Prólogo de la versión en español
Este documento ha sido traducido por el Grupo de Trabajo Spanish Translation Task Force (STTF) del
Comité Técnico ISO/TC 176, Gestión y aseguramiento de la calidad, en el que participan representantes
de los organismos nacionales de normalización y representantes del sector empresarial de los
siguientes países:
Argentina, Bolivia, Brasil, Chile, Colombia, Costa Rica, Cuba, Ecuador, España, El Salvador, Estados
Unidos de América, Honduras, México, Panamá, Perú y Uruguay.
Igualmente, en el citado Grupo de Trabajo participan representantes de COPANT (Comisión Paname-
ricana de Normas Técnicas) e INLAC (Instituto Latinoamericano de la Calidad).
Esta traducción es parte del resultado del trabajo que el Grupo ISO/TC 176/STTF, viene desarrollando
desde su creación en el año 1999 para lograr la unificación de la terminología en lengua española en el
ámbito de la gestión de la calidad.
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ISO 10006:2017 (traducción oficial)
Introducción
Este documento proporciona directrices sobre la gestión de la calidad en los proyectos. Perfila los
principios y prácticas de gestión de la calidad, cuya implementación es importante para el logro de los
objetivos de la calidad en los proyectos. Está alineado con las Normas ISO 9000:2015 e ISO 9001:2015,
y complementa la orientación proporcionada en la Norma ISO 21500:2012.
Las directrices proporcionadas en este documento están dirigidas a un amplio público. Se aplican a
proyectos que pueden tomar muchas formas, desde pequeños a muy grandes, desde simples a
complejos, desde un proyecto individual a un proyecto que forme parte de un programa o portafolio de
proyectos. Están pensadas para su utilización por personas con experiencia en la gestión de proyectos
que necesitan asegurarse de que su organización aplica las prácticas contenidas en las normas de
sistemas de gestión de la calidad del ISO/TC 176, así como por aquéllas que tienen experiencia en la
gestión de la calidad y necesitan interactuar con organizaciones de proyectos al aplicar sus
conocimientos y experiencia en el proyecto. Inevitablemente, algunos usuarios encontrarán que el
material presentado en las directrices está innecesariamente detallado, pero sin embargo otros
usuarios requieren ese detalle.
Este documento emplea el enfoque a procesos, el cual incorpora el ciclo Planificar–Hacer–Verificar–
Actuar (PHVA) y el “pensamiento basado en riesgos”. Los dos conceptos de "gestión de la calidad en
proyectos" y "sistemas de gestión de la calidad en proyectos" se distinguen como sigue:
― gestión de la calidad en proyectos incluye: sistemas de gestión de la calidad en proyectos,
responsabilidad de la dirección en proyectos, gestión de recursos en proyectos, realización del
producto/servicio en proyectos y la medición, análisis y mejora en proyectos;
― sistemas de gestión de la calidad en proyectos incluyen: características del proyecto, principios de
gestión de la calidad en proyectos, procesos del sistema de gestión de la calidad del proyecto y un
plan de la calidad para el proyecto.
Se reconoce que hay dos aspectos en la aplicación de la gestión de la calidad en los proyectos: los
procesos del proyecto que se gestionan dentro del sistema de gestión del proyecto, y la calidad de las
salidas del proyecto en forma de productos y servicios. El incumplimiento de cualquiera de estos dos
aspectos puede tener efectos significativos en los productos y servicios del proyecto, en los clientes del
proyecto y otras partes interesadas, y en la organización del proyecto.
NOTA La expresión "productos/servicios" se utiliza como una abreviación de "productos y servicios" en el
resto de este documento.
Estos aspectos también enfatizan que el logro de los objetivos de la calidad es una responsabilidad de la
alta dirección, que exige un compromiso para que los objetivos de la calidad sean inculcados en todos
los niveles de las organizaciones que participan en el proyecto. No obstante, cada nivel debería
mantener la responsabilidad de sus respectivos procesos y productos/servicios.
La creación y mantenimiento de la calidad del proceso y del producto/servicio de un proyecto
requieren un enfoque sistemático. Este enfoque tiene que tener por objetivo asegurarse de que se
comprenden y satisfacen las necesidades explícitas e implícitas del cliente, que se comprenden y
evalúan las necesidades de otras partes interesadas en el proyecto y que se tiene en cuenta la política de
la calidad de la organización originaria para su implementación en la gestión del proyecto.
Este documento está diseñado para ser utilizado en el contexto de los requisitos para los sistemas de
gestión de la calidad especificados en la Norma ISO 9001:2015 y la orientación sobre los procesos de la
gestión del proyecto proporcionados en la Norma ISO 21500. Los procesos de gestión del proyecto se
describen en la Norma ISO 21500.
La estructura de este documento refleja su diseño como una norma de apoyo que provee orientación en
lugar de una norma de sistema de gestión. Se presenta una matriz en el Anexo B para proporcionar una
referencia cruzada entre este documento, la Norma ISO 9001:2015 y la Norma ISO 21500:2012.
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NORMA INTERNACIONAL ISO 10006:2017 (traducción oficial)
Gestión de la calidad — Directrices para la gestión de la
calidad en proyectos
1 Objeto y campo de aplicación
Este documento proporciona directrices sobre la aplicación de la gestión de la calidad en los proyectos.
Es aplicable a organizaciones que trabajan en proyectos de diversa complejidad, pequeños o grandes, de
corta o larga duración, siendo un proyecto individual o parte de un programa o portafolio de proyectos,
en distintos ambientes, e independientemente del tipo de producto/servicio o proceso involucrado, con
la intención de satisfacer a las partes interesadas del proyecto a través de la introducción de la gestión
de la calidad en proyectos. Esto puede necesitar cierta adaptación de la orientación para adecuarse a un
proyecto en particular.
Este documento no es en sí mismo una guía para la gestión del proyecto. En este documento se presenta
orientación sobre la calidad en los procesos de gestión del proyecto. La orientación sobre la gestión del
proyecto y los procesos relacionados está cubierta en la Norma ISO 21500.
Este documento aborda los conceptos de "gestión de la calidad en proyectos" y "sistemas de gestión de
la calidad en proyectos". Estos se distinguen por abordarse de forma separada, por los siguientes temas
y capítulos:
― gestión de la calidad en proyectos incluye: sistemas de gestión de la calidad en proyectos
(Capítulo 4); responsabilidad de la dirección en proyectos (Capítulo 5); gestión de recursos en
proyectos (Capítulo 6); realización de productos/servicios en proyectos (Capítulo 7); y medición,
análisis y mejora de proyectos (Capítulo 8);
― sistemas de gestión de la calidad en proyectos incluyen: características del proyecto (4.1);
principios de gestión de la calidad en proyectos (4.2); procesos de gestión de la calidad del proyecto
(4.3); y un plan de la calidad para el proyecto (4.4).
2 Referencias normativas
Los siguientes documentos se referencian en el texto de tal forma que parte o la totalidad de su
contenido constituyen requisitos de este documento. Para las referencias con fecha, sólo aplica la
edición citada. Para las referencias sin fecha se aplica la última edición del documento de referencia
(incluyendo cualquier modificación).
ISO 9000:2015, Sistemas de gestión de la calidad — Fundamentos y vocabulario
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ISO 10006:2017 (traducción oficial)
3 Términos y definiciones
Para los fines de este documento, se aplican los términos y definiciones incluidos en la Norma ISO 9000.
ISO y IEC mantienen bases de datos terminológicas para su uso en normalización en las siguientes
direcciones:
— Plataforma de búsqueda Online de ISO: disponible en http://www.iso.org/obp
— Electropedia de IEC: disponible en http://www.electropedia.org/
3.1
actividad
parte del trabajo identificada que se requiere ejecutar para completar un proyecto (3.3)
Nota 1 a la entrada: La actividad en un proyecto generalmente puede ser reconocida como la más pequeña entidad
identificada.
3.2
evaluación del progreso
evaluación del progreso realizada sobre el logro de los objetivos del proyecto (3.3)
Nota 1 a la entrada: Esta evaluación debería llevarse a cabo en fases/etapas apropiadas del ciclo de vida del
proyecto (3.8), a través de los procesos del proyecto, basados en criterios para los procesos de proyecto y para el
producto o servicio.
Nota 2 a la entrada: El resultado de las evaluaciones progresivas puede conducir a la revisión del plan de gestión
del proyecto (3.5).
3.3
proyecto
proceso único que se emprende para lograr un objetivo
Nota 1 a la entrada: Un proceso consiste, generalmente, en un conjunto de actividades (3.1) coordinadas y
controladas, con fechas de inicio y fin, conforme a requisitos específicos, incluidas las limitaciones de tiempo,
costo y recursos.
Nota 2 a la entrada: Un proyecto individual puede formar parte de una estructura de proyecto más grande y
generalmente tiene una fecha definida de inicio y finalización.
Nota 3 a la entrada: En algunos proyectos, los objetivos y el alcance se actualizan y las características del producto
o servicio se definen progresivamente a medida que el proyecto avance.
Nota 4 a la entrada: La salida de un proyecto puede ser una o varias unidades de producto o servicio.
Nota 5 a la entrada: La organización del proyecto es normalmente temporal y se establece por el tiempo de vida
del proyecto.
Nota 6 a la entrada: La complejidad de las interacciones entre las actividades del proyecto no está necesariamente
relacionada con el tamaño del proyecto.
3.4
gestión del proyecto
planificación, organización, seguimiento, control e informe de todos los aspectos de un proyecto (3.3) y
la motivación de todos los involucrados en éste para alcanzar los objetivos del proyecto
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ISO 10006:2017 (traducción oficial)
3.5
plan de gestión del proyecto
documento que especifica lo que se necesita para alcanzar los objetivos del proyecto (3.3)
Nota 1 a la entrada: Un plan de gestión del proyecto debería incluir o referirse al plan de la calidad (3.9) del
proyecto.
Nota 2 a la entrada: El plan de gestión del proyecto también incluye o hace referencia a otros planes tales como los
relativos a las estructuras organizacionales, los recursos, el calendario, el presupuesto, la gestión del riesgo, la
gestión ambiental, la gestión de la seguridad y la salud, y la gestión de la seguridad física, según sea apropiado.
3.6
organización del proyecto
estructura temporal que incluye las funciones, las responsabil
...
SLOVENSKI STANDARD
oSIST ISO/DIS 10006:2017
01-maj-2017
Sistemi vodenja kakovosti - Smernice za vodenje kakovosti projektov
Quality management systems - Guidelines for quality management in projects
Systèmes de management de la qualité - Lignes directrices pour le management de la
qualité dans les projets
Ta slovenski standard je istoveten z: ISO/DIS 10006
ICS:
03.100.70 Sistemi vodenja Management systems
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
oSIST ISO/DIS 10006:2017 en,fr
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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oSIST ISO/DIS 10006:2017
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oSIST ISO/DIS 10006:2017
DRAFT INTERNATIONAL STANDARD
ISO/DIS 10006
ISO/TC 176/SC 2 Secretariat: BSI
Voting begins on: Voting terminates on:
2017-02-24 2017-05-18
Quality management systems — Guidelines for quality
management in projects
Systèmes de management de la qualité — Lignes directrices pour le management de la qualité dans les
projets
ICS: 03.100.70; 03.120.10
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENT AND APPROVAL. IT IS
THEREFORE SUBJECT TO CHANGE AND MAY
NOT BE REFERRED TO AS AN INTERNATIONAL
STANDARD UNTIL PUBLISHED AS SUCH.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL,
This document is circulated as received from the committee secretariat.
TECHNOLOGICAL, COMMERCIAL AND
USER PURPOSES, DRAFT INTERNATIONAL
STANDARDS MAY ON OCCASION HAVE TO
BE CONSIDERED IN THE LIGHT OF THEIR
POTENTIAL TO BECOME STANDARDS TO
WHICH REFERENCE MAY BE MADE IN
Reference number
NATIONAL REGULATIONS.
ISO/DIS 10006:2017(E)
RECIPIENTS OF THIS DRAFT ARE INVITED
TO SUBMIT, WITH THEIR COMMENTS,
NOTIFICATION OF ANY RELEVANT PATENT
RIGHTS OF WHICH THEY ARE AWARE AND TO
©
PROVIDE SUPPORTING DOCUMENTATION. ISO 2017
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oSIST ISO/DIS 10006:2017
ISO/DIS 10006:2017(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2017, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
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ii © ISO 2017 – All rights reserved
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oSIST ISO/DIS 10006:2017
ISO/DIS .10006:2017(E)
14 Contents Page
15 1 Scope. 8
16 2 Normative references . 8
17 3 Terms and definitions . 8
18 4 Quality management systems in projects. 10
19 4.1 Context and characteristics of the project. 10
20 4.1.1 General . 10
21 4.1.2 Organizations . 11
22 4.1.3 Phases and processes in projects . 11
23 4.1.4 Project management processes . 12
24 4.2 Quality management principles. 12
25 4.3 Project quality management system. 12
26 4.4 Quality plan for the project . 13
27 5 Management responsibility in projects. 13
28 5.1 Top management commitment . 13
29 5.2 Strategic process . 13
30 5.2.1 Application of quality management principles through the strategic process . 13
31 5.2.2 Customer focus. 14
32 5.2.3 Leadership . 14
33 5.2.4 Engagement of people . 15
34 5.2.5 Process approach. 15
35 5.2.6 Improvement . 16
36 5.2.7 Evidence-based decision making . 16
37 5.2.8 Relationship management. 16
38 5.3 Management reviews and progress evaluations . 17
39 5.3.1 Management reviews . 17
40 5.3.2 Progress evaluations. 17
41 6 Resource management in projects . 18
42 6.1 Resource-related processes. 18
43 6.1.1 General . 18
44 6.1.2 Resource planning. 18
45 6.1.3 Resource control . 19
46 6.2 Personnel-related processes . 19
47 6.2.1 General . 19
48 6.2.2 Establishment of the project organizational structure . 19
49 6.2.3 Allocation of personnel . 20
50 6.2.4 Team development . 21
51 7 Product/service realization in projects . 21
52 7.1 General . 21
53 7.2 Interdependency-related processes . 21
54 7.2.1 General . 21
55 7.2.2 Project initiation and project management plan development . 22
56 7.2.3 Interaction management. 23
57 7.2.4 Change management . 23
58 7.2.5 Process and project closure . 24
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oSIST ISO/DIS 10006:2017
ISO/DIS .10006:2017(E)
59 7.3 Scope-related processes . 25
60 7.3.1 General. 25
61 7.3.2 Concept development. 25
62 7.3.3 Scope development and control . 25
63 7.3.4 Definition of activities. 26
64 7.3.5 Control of activities . 26
65 7.4 Time-related processes . 26
66 7.4.1 General. 26
67 7.4.2 Planning of activity dependencies. 27
68 7.4.3 Estimation of duration. 27
69 7.4.4 Schedule development. 27
70 7.4.5 Schedule control . 27
71 7.5 Cost-related processes. 28
72 7.5.1 General. 28
73 7.5.2 Cost estimation. 28
74 7.5.3 Budgeting. 29
75 7.5.4 Cost control . 29
76 7.6 Communication-related processes . 29
77 7.6.1 General. 29
78 7.6.2 Communication planning . 30
79 7.6.3 Information management . 30
80 7.6.4 Communication control. 31
81 7.7 Risk-related processes . 31
82 7.7.1 General. 31
83 7.7.2 Risk identification. 32
84 7.7.3 Risk assessment. 32
85 7.7.4 Risk treatment. 32
86 7.7.5 Risk control. 33
87 7.8 Procurement-related processes. 33
88 7.8.1 General. 33
89 7.8.2 Procurement planning and control . 33
90 7.8.3 Documentation of procurement requirements. 34
91 7.8.4 Supplier management and development . 34
92 7.8.5 Contracting. 34
93 7.8.6 Contract control . 35
94 8 Measurement, analysis and improvement in projects. 35
95 8.1 General. 35
96 8.2 Measurement and analysis . 35
97 8.3 Improvement . 36
98 8.3.1 Improvement by the originating organization . 36
99 8.3.2 Improvement by the project organization . 37
100 Annex A (informative) Overview of processes for quality management in projects . 38
101 Annex B (informative) Cross reference matrix between ISO 10006, ISO 9001:2015 and ISO
102 21500:2012. 40
103
104
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oSIST ISO/DIS 10006:2017
ISO/DIS .10006:2017(E)
105 Foreword
106 ISO (the International Organization for Standardization) is a worldwide federation of national
107 standards bodies (ISO member bodies). The work of preparing International Standards is normally
108 carried out through ISO technical committees. Each member body interested in a subject for which a
109 technical committee has been established has the right to be represented on that committee.
110 International organizations, governmental and non-governmental, in liaison with ISO, also take part in
111 the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all
112 matters of electrotechnical standardization.
113 The procedures used to develop this document and those intended for its further maintenance are
114 described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the
115 different types of ISO documents should be noted. This document was drafted in accordance with the
116 editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
117 Attention is drawn to the possibility that some of the elements of this document may be the subject of
118 patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
119 any patent rights identified during the development of the document will be in the Introduction and/or
120 on the ISO list of patent declarations received (see www.iso.org/patents).
121 Any trade name used in this document is information given for the convenience of users and does not
122 constitute an endorsement.
123 For an explanation on the meaning of ISO specific terms and expressions related to conformity
124 assessment, as well as information about ISO's adherence to the World Trade Organiza tion (WTO)
125 principles in the Technical Barriers to Trade (TBT) see the following URL:
126 www.iso.org/iso/foreword.html.
127 The committee responsible for this document is Technical Committee ISO/TC 176, Quality management
128 and quality assurance, Subcommittee SC 2, Quality systems
129 This third edition cancels and replaces the second edition (ISO 10006:2003), which has been technically
130 revised.
131 This edition has sought to improve the alignment of ISO 10006 with the updated 2015 editions of
132 ISO 9000 and ISO 9001, and with ISO 21500 on project management.
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133 Introduction
134 This document provides guidance on quality management in projects. It outlines quality management
135 principles and practices, the implementation of which are important to, and have an impact on, the
136 achievement of quality objectives in projects. It is aligned with the 2015 editions of ISO 9000 and ISO
137 9001 and supplements the guidance given in ISO 21500:2012.
138 These guidelines are intended for a wide audience. They are applicable to projects which can take many
139 forms from the small to very large, from simple to complex, from being an individual project to being
140 part of a programme or portfolio of projects. They are intended to be used by personnel who have
141 experience in managing projects and need to ensure that their organization is applying the practices
142 contained in the quality management and quality management system standards from ISO/TC 176, as
143 well as those who have experience in quality management and are required to interact with project
144 organizations in applying their knowledge and experience to the project. Inevita bly, some groups will
145 find that material presented in the guidelines is unnecessarily detailed for them; however other readers
146 can be dependent on the detail.
147 This document employs the process approach, which incorporates the Plan-Do-Check-Act (PDCA) cycle
148 and risk-based thinking.” The two concepts of "quality management in projects" and "quality
149 management systems in projects" need to be distinguished:
150 Quality management in projects includes: quality management systems in projects, management
151 responsibilities in projects, resource management in projects, product/service realization in projects,
152 and measurement, analysis and Improvement in projects;
153 Quality management systems in projects includes: project characteristics, quality management
154 principles in project, project quality management system and quality plan for the project.
155 It is recognized that there are two aspects to the application of quality management in projects; the
156 project processes which are managed within the project management system, and the quality of the
157 project’s outputs in the form of products or services. A failure to meet either of these dual aspects can
158 have significant effects on the project’s products and services, the project’s customer and other
159 interested parties, and the project organization.
160 NOTE The phrase “product/service” is used as an abbreviation for “products and services” throughout the
161 remainder of this document.
162 These aspects also emphasize that the achievement of quality objectives is a top management
163 responsibility, requiring a commitment to the achievement of quality objectives to be instilled at all
164 levels within the organizations involved in the project; however, each level should retain responsibility
165 for its respective processes, products and services.
166 The creation and maintenance of process and product/service quality in a project requires a systematic
167 approach. This approach should be aimed at ensuring that the stated and implied needs of the customer
168 are understood and met, that other interested parties’ needs are understood and evaluated, and that the
169 originating organization’s quality policy is taken into account for implementation in the management of
170 the project.
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171 This document is designed to be used in the context of the requirements for quality management
172 systems specified in ISO 9001:2015 and the guidance on project management processes provided in ISO
173 21500. Project management processes are described in ISO 21500.
174 The structure of this guidance document reflects its design as a supporting standard rather than a
175 management system standard. A matrix is presented in Annex B to provide a cross reference between
176 ISO 10006, ISO 9001:2015 and ISO 21500:2012.
177
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178 Quality management systems — Guidelines for quality
179 management in projects
180 1 Scope
181 This document gives guidance on the application of quality management in projects.
182 It applies to organizations working on projects of varying complexity, small or large, of short or long
183 duration, being an individual project to being part of a programme or portfolio of projects, in different
184 environments, and irrespective of the kind of product/service or process involved, with the intention of
185 satisfying project interested parties (stakeholders) by introducing quality management in projects. This
186 can necessitate some tailoring of the guidance to suit a particular project.
187 This document is not a guide to “project management” itself. Guidance on quality in pr oject
188 management processes is discussed in this document. Guidance on project management and related
189 processes is covered in ISO 21500.
190 NOTE This document addresses the concepts of both “quality management in projects” and “quality
191 management systems in projects”. These are distinguished by being addressed separately by the following topics
192 and clauses:
193 ― quality management in projects includes: quality management systems in projects (Clause 4); management
194 responsibilities in projects (Clause 5); resource management in projects (Clause 6); product/service
195 realization in projects (Clause 7); and measurement, analysis and improvement in projects (Clause 8);
196 ― quality management systems in projects includes: project characteristics (Clause 4.1); quality management
197 principles in project (Clause 4.2); project quality management system (Clause 4.3); and quality plan for the
198 project (Clause 4.4).
199 2 Normative references
200 The following documents are referred to in the text in such a way that some or all of their content
201 constitutes requirements of this document. For dated references, only the edition cited applies. For
202 undated references, the latest edition of the referenced document (including any amendments) applies.
203 ISO 9000:2015, Quality management systems — Fundamentals and vocabulary
204 NOTE The Bibliography contains additional references applicable to quality management in projects.
205 3 Terms and definitions
206 For the purposes of this document, the terms and definitions given in ISO 9000 and the following apply.
207 ISO and IEC maintain terminological databases for use in standardization at the following addresses:
208 • ISO Online browsing platform: available at http://www.iso.org/obp
209 • IEC Electropedia: available at http://www.electropedia.org/
210 NOTE Some of the definitions below are quoted directly from ISO 9000:2015, but are also supplemented with
211 notes specific to projects.
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212 3.1
213 activity
214 item of work
215 NOTE to entry: The activity in a project (3.3) can generally be recognised as the smallest identified entity
216 3.2
217 progress evaluation
218 assessment of progress made on achievement of the project (3.3) objectives
219 NOTE 1 to entry: This assessment should be carried out at appropriate points in the project life cycle across
220 project (3.3) processes, based on criteria for project processes and product or service.
221 NOTE 2 to entry: The results of progress evaluations can lead to revision of the project management plan (3.5).
222 3.3
223 project
224 unique process undertaken to achieve an objective
225 NOTE 1 to entry: A project generally consists of a set of coordinated and controlled activities (3.1) with start and
226 finish dates, conforming to specific requirements, including the constraints of time, cost and resources
227 NOTE 2 to entry: An individual project can form part of a larger project structure and generally has a defined start
228 and finish date.
229 NOTE 3 to entry: In some projects the objectives and scope are updated and the product or service
230 characteristics defined progressively as the project proceeds.
231 NOTE 4 to entry: The output of a project can be one or several units of product or servi ce.
232 NOTE 5 to entry: The project’s organization is normally temporary and established for the lifetime of the project.
233 NOTE 6 to entry: The complexity of the interactions among project activities is not necessarily related to the
234 project size.
235 3.4
236 project management
237 planning, organizing, monitoring, controlling and reporting of all aspects of a project (3.3) and the
238 motivation of all those involved in it to achieve the project objectives
239 3.5
240 project management plan
241 document specifying what is necessary to meet the objective(s) of the project (3.3)
242 NOTE 1 A project management plan should include or refer to the project’s quality plan (3.9).
243 NOTE 2 The project management plan also includes or references such other plans as those relating to
244 organizational structures, resources, schedule, budget, risk management, environmental management, health and
245 safety management and security management, as appropriate.
246 3.6
247 project organisation
248 temporary structure that includes project roles, responsibilities and levels of authority and boundaries
249 that need to be defined an
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