Indoor air

This document specifies requirements for an indoor air quality management system. It is applicable to any organization that wishes to: a) establish a system for the management of the quality of indoor air; b) implement, maintain and continually improve the indoor air quality management system; c) ensure conformity to the indoor air quality management system; d) demonstrate conformity to this document. It is applicable to the indoor environments of all kinds of facilities, installations and buildings, except those that are exclusively dedicated to industrial and/or agriculture activities. It is applicable to all types of indoor environments occupied by all kinds of persons, including regular users, clients, workers, etc.

Air intérieur

Le présent document spécifie les exigences relatives ŕ un systčme de management de la qualité de l'air intérieur. Il s'applique ŕ tout organisme souhaitant: a) établir un systčme de management de la qualité de l'air intérieur; b) mettre en œuvre, tenir ŕ jour et améliorer en continu un systčme de management de la qualité de l'air intérieur; c) assurer la conformité au systčme de management de la qualité de l'air intérieur; d) démontrer sa conformité au présent document. Il s'applique aux environnements intérieurs de tous les types d'infrastructures, installations et bâtiments, excepté ceux qui sont exclusivement dédiés ŕ des activités industrielles et/ou agricoles. Il s'applique ŕ tous les types d'environnements intérieurs occupés par tous les types de personnes, y compris les utilisateurs réguliers, les clients, les travailleurs, etc.

Notranji zrak - 40. del: Sistem vodenja kakovosti notranjega zraka

Ta dokument določa zahteve za sistem vodenja kakovosti notranjega zraka. Uporabi ga lahko vsaka organizacija, ki želi:
a) vzpostaviti sistem vodenja kakovosti notranjega zraka;
b) izvajati, vzdrževati in nenehno izboljševati sistem vodenja kakovosti notranjega zraka;
c) zagotoviti skladnost sistema vodenja kakovosti notranjega zraka;
d) izkazati skladnost s tem dokumentom.
Uporablja se v notranjih prostorih vseh vrst objektov, naprav in zgradb, razen tistih, ki so namenjeni izključno industrijski in/ali kmetijski dejavnosti. Uporablja se za vse vrste notranjih prostorov, v katerih bivajo ljudje, kar vključuje redne uporabnike, stranke, delavce itd.

General Information

Status
Published
Publication Date
22-Jul-2019
Current Stage
6060 - International Standard published
Start Date
19-Jun-2019
Completion Date
23-Jul-2019

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INTERNATIONAL ISO
STANDARD 16000-40
First edition
2019-07
Indoor air —
Part 40:
Indoor air quality management system
Air intérieur —
Partie 40: Système de management de la qualité de l'air intérieur
Reference number
ISO 16000-40:2019(E)
ISO 2019
---------------------- Page: 1 ----------------------
ISO 16000-40:2019(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2019

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2019 – All rights reserved
---------------------- Page: 2 ----------------------
ISO 16000-40:2019(E)
Contents Page

Foreword ..........................................................................................................................................................................................................................................v

Introduction ................................................................................................................................................................................................................................vi

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

4 Context of the organization ....................................................................................................................................................................... 5

4.1 Understanding the organization and its context ....................................................................................................... 5

4.2 Understanding the needs and expectations of interested parties .............................................................. 5

4.3 Determining the scope of the indoor air quality management system .................................................. 5

4.4 Indoor air quality management system ............................................................................................................................ 5

5 Leadership .................................................................................................................................................................................................................. 5

5.1 Leadership and commitment ..................................................................................................................................................... 5

5.1.1 General...................................................................................................................................................................................... 5

5.1.2 Management representatives ............................................................................................................................... 6

5.2 Policy ............................................................................................................................................................................................................... 6

5.3 Roles, responsibilities and authorities ............................................................................................................................... 7

5.4 Legal requirements and other requirements ............................................................................................................... 7

6 Planning ......................................................................................................................................................................................................................... 7

6.1 Actions to address risks and opportunities ................................................................................................................... 7

6.2 Indoor air quality objectives and planning to achieve them ........................................................................... 8

6.3 Indoor air quality aspects .............................................................................................................................................................. 8

6.3.1 General...................................................................................................................................................................................... 8

7 Support ........................................................................................................................................................................................................................... 9

7.1 Resources ..................................................................................................................................................................................................... 9

7.2 Competence ............................................................................................................................................................................................... 9

7.3 Awareness ................................................................................................................................................................................................... 9

7.4 Communication ...................................................................................................................................................................................10

7.5 Documented information ............................................................................................................................................................10

7.5.1 General...................................................................................................................................................................................10

7.5.2 Creating and updating ..............................................................................................................................................10

7.5.3 Control of documented information ............................................................................................................11

7.5.4 Control of records ........................................................................................................................................................11

7.5.5 Indoor air quality management manual ...................................................................................................11

7.6 Infrastructure and maintenance ...........................................................................................................................................12

8 Operation ..................................................................................................................................................................................................................12

8.1 Operational planning and control .......................................................................................................................................12

8.2 Planning indoor air quality .......................................................................................................................................................12

8.3 Purchases ..................................................................................................................................................................................................13

8.3.1 Evaluation of suppliers ............................................................................................................................................13

8.3.2 Information on purchases .....................................................................................................................................13

8.3.3 Verification of purchases .......................................................................................................................................13

8.4 Operational control ..........................................................................................................................................................................13

9 Performance evaluation ............................................................................................................................................................................13

9.1 Monitoring, measurement, analysis and evaluation ............................................................................................13

9.2 Internal audit .........................................................................................................................................................................................14

9.3 Management review ........................................................................................................................................................................15

10 Improvement .........................................................................................................................................................................................................15

10.1 Nonconformity and corrective action ..............................................................................................................................15

10.2 Continual improvement ...............................................................................................................................................................16

Annex A (informative) Identifying and assessing indoor air quality aspects .........................................................17

© ISO 2019 – All rights reserved iii
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ISO 16000-40:2019(E)

Annex B (informative) Identifying and assessing indoor air quality aspects: Descriptive

system flowchart ................................................................................................................................................................................................22

Bibliography .............................................................................................................................................................................................................................23

iv © ISO 2019 – All rights reserved
---------------------- Page: 4 ----------------------
ISO 16000-40:2019(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO’s adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso

.org/iso/foreword .html.

This document was prepared by Technical Committee ISO/TC 146, Air quality, Subcommittee SC 6,

Indoor air.
A list of all parts in the ISO 16000 series can be found on the ISO website.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/members .html.
© ISO 2019 – All rights reserved v
---------------------- Page: 5 ----------------------
ISO 16000-40:2019(E)
Introduction

When not in the home urban populations spend most of the time indoors working in commercial

buildings, enjoy leisure time in hotels or shopping malls, or maybe using services in hospitals and

transportation centers among other types of facilities. There are many scientific studies showing that

special characteristics of indoor air pollution make enclosed spaces quite different from the outdoors

in terms of the quality of the air. There is a lot of knowledge about indoor air pollution, however, there

is a general lack of practical application of most of this information in the everyday life of the general

public, this document aims to help the managers of indoor built environments to apply protocols and

maintenance programs intended to enhance indoor air quality.

This document will help facility managers to apply protocols and maintenance processes designed to

enhance indoor air quality in their indoor spaces.

Controlling the quality of the indoor air can have enormous social benefits in terms of comfort and

health of the population, therefore enhancing productivity and minimizing absenteeism in commercial

premises as well as minimising nosocomial infections in hospital environments.
vi © ISO 2019 – All rights reserved
---------------------- Page: 6 ----------------------
INTERNATIONAL STANDARD ISO 16000-40:2019(E)
Indoor air —
Part 40:
Indoor air quality management system
1 Scope

This document specifies requirements for an indoor air quality management system.

It is applicable to any organization that wishes to:
a) establish a system for the management of the quality of indoor air;

b) implement, maintain and continually improve the indoor air quality management system;

c) ensure conformity to the indoor air quality management system;
d) demonstrate conformity to this document.

It is applicable to the indoor environments of all kinds of facilities, installations and buildings, except

those that are exclusively dedicated to industrial and/or agriculture activities.

It is applicable to all types of indoor environments occupied by all kinds of persons, including regular

users, clients, workers, etc.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

— ISO Online browsing platform: available at https: //www .iso .org/obp
— IEC Electropedia: available at http: //www .electropedia .org/
3.1
organization

person or group of people that has its own functions with responsibilities, authorities and relationships

to achieve its objectives (3.8)

Note 1 to entry: The concept of organization includes, but is not limited to sole-trader, company, corporation, firm,

enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated

or not, public or private.

Note 2 to entry: For organizations with more than one operating unit, a single operating unit may be defined as

an organization.
© ISO 2019 – All rights reserved 1
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ISO 16000-40:2019(E)
3.2
interested party
stakeholder

person or organization (3.1) that can affect, be affected by, or perceive itself to be affected by a decision

or activity
3.3
requirement
need or expectation that is stated, generally implied or obligatory

Note 1 to entry: “Generally implied” means that it is custom or common practice for the organization and

interested parties that the need or expectation under consideration is implied.

Note 2 to entry: A specified requirement is one that is stated, e.g. in documented information.

3.4
management system

set of interrelated or interacting elements of an organization (3.1) to establish policies (3.7) and

objectives (3.8) and processes (3.12) to achieve those objectives

Note 1 to entry: A management system can address a single discipline or several disciplines.

Note 2 to entry: The system elements include the organization’s structure, roles and responsibilities, planning

and operation.

Note 3 to entry: The scope of a management system can include the whole of the organization, specific and

identified functions of the organization, specific and identified sections of the organization, or one or more

functions across a group of organizations.
3.5
management

person or group of people who directs and controls an organization (3.1) at the highest level

Note 1 to entry: Management has the power to delegate authority and provide resources within the organization.

Note 2 to entry: If the scope of the management system (3.4) covers only part of an organization, then management

refers to those who direct and control that part of the organization.
3.6
effectiveness
extent to which planned activities are realized and planned results achieved
3.7
policy

intentions and direction of an organization (3.1), as formally expressed by its management (3.5)

3.8
objective
result to be achieved
Note 1 to entry: An objective can be strategic, tactical, or operational.

Note 2 to entry: Objectives can relate to different disciplines (such as financial, health and safety, and

environmental goals) and can apply at different levels [such as strategic, organization-wide, project, product and

process (3.12)].

Note 3 to entry: An objective can be expressed in other ways, e.g. as an intended outcome, a purpose, an

operational criterion, another objective, or by the use of other words with similar meaning (e.g. aim, goal, or

target).

Note 4 to entry: In the context of indoor air quality management system, indoor air quality objectives are set by

the organization, consistent with its policy, to achieve specific results.
2 © ISO 2019 – All rights reserved
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ISO 16000-40:2019(E)
3.9
risk
effect of uncertainty

Note 1 to entry: An effect is a deviation from the expected — positive or negative.

Note 2 to entry: Uncertainty is the state, even partial, of deficiency of information related to, understanding or

knowledge of, an event, its consequence, or likelihood.

Note 3 to entry: Risk is often characterized by reference to potential “events” (as defined in ISO Guide 73) and

“consequences” (as defined in ISO Guide 73), or a combination of these.

Note 4 to entry: Risk is often expressed in terms of a combination of the consequences of an event (including

changes in circumstances) and the associated “likelihood” (as defined in ISO Guide 73) of occurrence.

3.10
competence
ability to apply knowledge and skills to achieve intended results
3.11
documented information

information required to be controlled and maintained by an organization (3.1) and the medium on

which it is contained

Note 1 to entry: Documented information can be in any format and media, and from any source.

Note 2 to entry: Documented information can refer to:
— the management system (3.4), including related processes (3.12);
— information created in order for the organization to operate (documentation);
— evidence results achieved (records).
3.12
process

set of interrelated or interacting activities which transforms inputs into outputs

3.13
performance
measurable result

Note 1 to entry: Performance can relate either to quantitative or qualitative findings.

Note 2 to entry: Performance can relate to managing activities, processes (3.12), products (including services),

systems or organizations (3.1).
3.14
outsource

make an arrangement where an external organization (3.1) performs part of an organization’s function

or process (3.12)

Note 1 to entry: An external organization is outside the scope of the management system (3.4), although the

outsourced function or process is within the scope.
3.15
monitoring
determining the status of a system, a process (3.12) or an activity

Note 1 to entry: To determine the status, there can be a need to check, supervise or critically observe.

3.16
measurement
process (3.12) to determine a value
© ISO 2019 – All rights reserved 3
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ISO 16000-40:2019(E)
3.17
audit

systematic, independent and documented process (3.12) for obtaining audit evidence and evaluating it

objectively to determine the extent to which the audit criteria are fulfilled

Note 1 to entry: An audit can be an internal audit (first party) or an external audit (second party or third party),

and it can be a combined audit (combining two or more disciplines).

Note 2 to entry: An internal audit is conducted by the organization itself, or by an external party on its behalf.

Note 3 to entry: “Audit evidence” and “audit criteria” are defined in ISO 19011.
3.18
conformity
fulfilment of a requirement (3.3)
3.19
non conformity
non-fulfilment of a requirement (3.3)
3.20
corrective action

action to eliminate the cause(s) of a nonconformity (3.19) and to prevent recurrence

3.21
continual improvement
recurring activity to enhance performance (3.13)
3.22
indoor environment

environment delimited by the envelope of the enclosures for any use except those dedicated exclusively

to industrial and/or agricultural activities
[SOURCE: UNE 171330-1:2008]
3.23
indoor air quality aspect

elements of the site and its surroundings, activities and/or services of an organization that can interact

with indoor quality
[SOURCE: UNE 171330-1:2008]
3.24
indoor air quality

quality of air inside a building, described in terms of odour, physical parameters, chemical and biological

pollutants

Note 1 to entry: Indoor air quality is directly related to the ventilation rate, air distribution patterns and pollution

sources.

Note 2 to entry: Indoor air quality is important in ensuring human health, olfactory comfort and perceived

comfort.

Note 3 to entry: Adapted from ISO 16813:2006, 3.21. The definition has been simplified to refer to a building

in general, versus only non-industrial buildings, and the non-essential but relevant characteristics are now

referenced in notes.
4 © ISO 2019 – All rights reserved
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ISO 16000-40:2019(E)
4 Context of the organization
4.1 Understanding the organization and its context

The organization shall determine external and internal issues that are relevant to its purpose and that

affect its ability to achieve the intended outcome(s) of its indoor air quality management system.

4.2 Understanding the needs and expectations of interested parties
The organization shall determine:

a) the interested parties that are relevant to the indoor air quality management system;

b) the relevant requirements of these interested parties.
4.3 Determining the scope of the indoor air quality management system

The organization shall determine the boundaries and applicability of the indoor air quality management

system to establish its scope.
When determining this scope, the organization shall consider:
a) the external and internal issues referred to in 4.1;
b) the requirements referred to in 4.2.
The scope shall be available as documented information.
4.4 Indoor air quality management system

The organization shall establish, document, implement, maintain and continually improve an indoor air

quality management system, including the processes needed and their interactions, in accordance with

the requirements of this document. It shall determine how it will fulfil these requirements.

When an organization chooses to outsource any activity affecting conformity to these requirements,

the organization shall ensure control over such activities. The responsibilities and necessary controls

in such outsourced activities should be identified in the management system.

NOTE 1 An outsourced indoor air quality activity is one that the organization needs for its indoor air

management system and that it chooses to have performed by an external party.

NOTE 2 Ensuring control of outsourced activities does not absolve the organization of the responsibility to

conform to all requirements, including statutory and regulatory requirements.
5 Leadership
5.1 Leadership and commitment
5.1.1 General

Management shall demonstrate leadership and commitment with respect to the indoor air quality

management system by:

a) ensuring that the indoor air quality policies and indoor air quality objectives are established and

are compatible with the strategic direction of the organization;

b) ensuring the integration of the indoor air quality management system requirements into the

organization’s business processes;
© ISO 2019 – All rights reserved 5
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ISO 16000-40:2019(E)

c) ensuring that the resources needed for the indoor air quality management system are available;

d) communicating the importance of an effective indoor air quality management system and of

conforming to the indoor air quality management system requirements;

e) ensuring that the indoor air quality management system achieves its intended outcome(s);

f) directing and supporting persons to contribute to the effectiveness of the indoor air quality

management system;
g) promoting continual improvement;

h) supporting other relevant managerial roles to demonstrate their leadership as it applies to their

areas of responsibility;
i) carrying out management reviews.

NOTE Reference to “business” in this document can be interpreted broadly to mean those activities that are

core to the purposes of the organization’s existence.
5.1.2 Management representatives

5.1.2.1 The organization should define roles, responsibilities and authority. These should be

documented and communicated within the organization, to facilitate the effective management of indoor

air quality.
The organization shall establish the appropriate communication channels for:
a) internal communication between its various levels and functions;

b) receiving, documenting and responding to communications from external stakeholders (see 7.4).

It shall ensure that the effectiveness of the indoor air quality management system is communicated.

5.1.2.2 As part of measuring the performance of the indoor air quality management system, the

organization may periodically monitor the perception of users regarding the fulfilment of their indoor

air quality expectations, as well as the management of the organization’s related activities. If a decision

is taken to conduct periodic monitoring, the organization shall determine and document the methods for

obtaining and using this information.

5.1.2.3 Management shall appoint a member of the organization’s management who, irrespective of

other responsibilities, shall have the responsibility and authority to ensure:

a) the indoor air quality management system is established, implemented and maintained in

accordance with the requirements of this document;

b) reports are made to management on the performance of the management system review, including

recommendations for improvement;

c) ensure the promotion of awareness of management activities on indoor air quality at all levels of

the organization.

NOTE The responsibility of the management representative can include liaison with external parties on

matters relating to the indoor air quality management system.
5.2 Policy
5.2.1 Management shall establish an indoor air quality policy that:
a) is appropriate to the purpose of the organization;
6 © ISO 2019 – All rights reserved
---------------------- Page: 12 ----------------------
ISO 16000-40:2019(E)
b) provides a framework for setting indoor air quality objectives;

c) take into account applicable legal requirements and other requirements to which the organization

subscribes;

d) includes a commitment to continual improvement of the indoor air quality management system.

5.2.2 The policy of indoor air quality management shall:
a) be available as documented information;
b) be implemented, maintained and reviewed for continuing suitability;
c) be communicated within the organization;
d) be available to interested parties, as appropriate.
5.3 Roles, responsibilities and authorities

Management shall ensure that the responsibilities and authorities for relevant roles are assigned and

communicated within the organization.
Manage
...

SLOVENSKI STANDARD
SIST ISO 16000-40:2019
01-december-2019
Notranji zrak - 40. del: Sistem vodenja kakovosti notranjega zraka
Indoor air - Part 40: Indoor air quality management system

Air intérieur - Partie 40: Système de management de la qualité de l'air intérieur

Ta slovenski standard je istoveten z: ISO 16000-40:2019
ICS:
13.040.20 Kakovost okoljskega zraka Ambient atmospheres
SIST ISO 16000-40:2019 en

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------
SIST ISO 16000-40:2019
---------------------- Page: 2 ----------------------
SIST ISO 16000-40:2019
INTERNATIONAL ISO
STANDARD 16000-40
First edition
2019-07
Indoor air —
Part 40:
Indoor air quality management system
Air intérieur —
Partie 40: Système de management de la qualité de l'air intérieur
Reference number
ISO 16000-40:2019(E)
ISO 2019
---------------------- Page: 3 ----------------------
SIST ISO 16000-40:2019
ISO 16000-40:2019(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2019

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2019 – All rights reserved
---------------------- Page: 4 ----------------------
SIST ISO 16000-40:2019
ISO 16000-40:2019(E)
Contents Page

Foreword ..........................................................................................................................................................................................................................................v

Introduction ................................................................................................................................................................................................................................vi

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

4 Context of the organization ....................................................................................................................................................................... 5

4.1 Understanding the organization and its context ....................................................................................................... 5

4.2 Understanding the needs and expectations of interested parties .............................................................. 5

4.3 Determining the scope of the indoor air quality management system .................................................. 5

4.4 Indoor air quality management system ............................................................................................................................ 5

5 Leadership .................................................................................................................................................................................................................. 5

5.1 Leadership and commitment ..................................................................................................................................................... 5

5.1.1 General...................................................................................................................................................................................... 5

5.1.2 Management representatives ............................................................................................................................... 6

5.2 Policy ............................................................................................................................................................................................................... 6

5.3 Roles, responsibilities and authorities ............................................................................................................................... 7

5.4 Legal requirements and other requirements ............................................................................................................... 7

6 Planning ......................................................................................................................................................................................................................... 7

6.1 Actions to address risks and opportunities ................................................................................................................... 7

6.2 Indoor air quality objectives and planning to achieve them ........................................................................... 8

6.3 Indoor air quality aspects .............................................................................................................................................................. 8

6.3.1 General...................................................................................................................................................................................... 8

7 Support ........................................................................................................................................................................................................................... 9

7.1 Resources ..................................................................................................................................................................................................... 9

7.2 Competence ............................................................................................................................................................................................... 9

7.3 Awareness ................................................................................................................................................................................................... 9

7.4 Communication ...................................................................................................................................................................................10

7.5 Documented information ............................................................................................................................................................10

7.5.1 General...................................................................................................................................................................................10

7.5.2 Creating and updating ..............................................................................................................................................10

7.5.3 Control of documented information ............................................................................................................11

7.5.4 Control of records ........................................................................................................................................................11

7.5.5 Indoor air quality management manual ...................................................................................................11

7.6 Infrastructure and maintenance ...........................................................................................................................................12

8 Operation ..................................................................................................................................................................................................................12

8.1 Operational planning and control .......................................................................................................................................12

8.2 Planning indoor air quality .......................................................................................................................................................12

8.3 Purchases ..................................................................................................................................................................................................13

8.3.1 Evaluation of suppliers ............................................................................................................................................13

8.3.2 Information on purchases .....................................................................................................................................13

8.3.3 Verification of purchases .......................................................................................................................................13

8.4 Operational control ..........................................................................................................................................................................13

9 Performance evaluation ............................................................................................................................................................................13

9.1 Monitoring, measurement, analysis and evaluation ............................................................................................13

9.2 Internal audit .........................................................................................................................................................................................14

9.3 Management review ........................................................................................................................................................................15

10 Improvement .........................................................................................................................................................................................................15

10.1 Nonconformity and corrective action ..............................................................................................................................15

10.2 Continual improvement ...............................................................................................................................................................16

Annex A (informative) Identifying and assessing indoor air quality aspects .........................................................17

© ISO 2019 – All rights reserved iii
---------------------- Page: 5 ----------------------
SIST ISO 16000-40:2019
ISO 16000-40:2019(E)

Annex B (informative) Identifying and assessing indoor air quality aspects: Descriptive

system flowchart ................................................................................................................................................................................................22

Bibliography .............................................................................................................................................................................................................................23

iv © ISO 2019 – All rights reserved
---------------------- Page: 6 ----------------------
SIST ISO 16000-40:2019
ISO 16000-40:2019(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO’s adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso

.org/iso/foreword .html.

This document was prepared by Technical Committee ISO/TC 146, Air quality, Subcommittee SC 6,

Indoor air.
A list of all parts in the ISO 16000 series can be found on the ISO website.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/members .html.
© ISO 2019 – All rights reserved v
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SIST ISO 16000-40:2019
ISO 16000-40:2019(E)
Introduction

When not in the home urban populations spend most of the time indoors working in commercial

buildings, enjoy leisure time in hotels or shopping malls, or maybe using services in hospitals and

transportation centers among other types of facilities. There are many scientific studies showing that

special characteristics of indoor air pollution make enclosed spaces quite different from the outdoors

in terms of the quality of the air. There is a lot of knowledge about indoor air pollution, however, there

is a general lack of practical application of most of this information in the everyday life of the general

public, this document aims to help the managers of indoor built environments to apply protocols and

maintenance programs intended to enhance indoor air quality.

This document will help facility managers to apply protocols and maintenance processes designed to

enhance indoor air quality in their indoor spaces.

Controlling the quality of the indoor air can have enormous social benefits in terms of comfort and

health of the population, therefore enhancing productivity and minimizing absenteeism in commercial

premises as well as minimising nosocomial infections in hospital environments.
vi © ISO 2019 – All rights reserved
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SIST ISO 16000-40:2019
INTERNATIONAL STANDARD ISO 16000-40:2019(E)
Indoor air —
Part 40:
Indoor air quality management system
1 Scope

This document specifies requirements for an indoor air quality management system.

It is applicable to any organization that wishes to:
a) establish a system for the management of the quality of indoor air;

b) implement, maintain and continually improve the indoor air quality management system;

c) ensure conformity to the indoor air quality management system;
d) demonstrate conformity to this document.

It is applicable to the indoor environments of all kinds of facilities, installations and buildings, except

those that are exclusively dedicated to industrial and/or agriculture activities.

It is applicable to all types of indoor environments occupied by all kinds of persons, including regular

users, clients, workers, etc.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

— ISO Online browsing platform: available at https: //www .iso .org/obp
— IEC Electropedia: available at http: //www .electropedia .org/
3.1
organization

person or group of people that has its own functions with responsibilities, authorities and relationships

to achieve its objectives (3.8)

Note 1 to entry: The concept of organization includes, but is not limited to sole-trader, company, corporation, firm,

enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated

or not, public or private.

Note 2 to entry: For organizations with more than one operating unit, a single operating unit may be defined as

an organization.
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3.2
interested party
stakeholder

person or organization (3.1) that can affect, be affected by, or perceive itself to be affected by a decision

or activity
3.3
requirement
need or expectation that is stated, generally implied or obligatory

Note 1 to entry: “Generally implied” means that it is custom or common practice for the organization and

interested parties that the need or expectation under consideration is implied.

Note 2 to entry: A specified requirement is one that is stated, e.g. in documented information.

3.4
management system

set of interrelated or interacting elements of an organization (3.1) to establish policies (3.7) and

objectives (3.8) and processes (3.12) to achieve those objectives

Note 1 to entry: A management system can address a single discipline or several disciplines.

Note 2 to entry: The system elements include the organization’s structure, roles and responsibilities, planning

and operation.

Note 3 to entry: The scope of a management system can include the whole of the organization, specific and

identified functions of the organization, specific and identified sections of the organization, or one or more

functions across a group of organizations.
3.5
management

person or group of people who directs and controls an organization (3.1) at the highest level

Note 1 to entry: Management has the power to delegate authority and provide resources within the organization.

Note 2 to entry: If the scope of the management system (3.4) covers only part of an organization, then management

refers to those who direct and control that part of the organization.
3.6
effectiveness
extent to which planned activities are realized and planned results achieved
3.7
policy

intentions and direction of an organization (3.1), as formally expressed by its management (3.5)

3.8
objective
result to be achieved
Note 1 to entry: An objective can be strategic, tactical, or operational.

Note 2 to entry: Objectives can relate to different disciplines (such as financial, health and safety, and

environmental goals) and can apply at different levels [such as strategic, organization-wide, project, product and

process (3.12)].

Note 3 to entry: An objective can be expressed in other ways, e.g. as an intended outcome, a purpose, an

operational criterion, another objective, or by the use of other words with similar meaning (e.g. aim, goal, or

target).

Note 4 to entry: In the context of indoor air quality management system, indoor air quality objectives are set by

the organization, consistent with its policy, to achieve specific results.
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SIST ISO 16000-40:2019
ISO 16000-40:2019(E)
3.9
risk
effect of uncertainty

Note 1 to entry: An effect is a deviation from the expected — positive or negative.

Note 2 to entry: Uncertainty is the state, even partial, of deficiency of information related to, understanding or

knowledge of, an event, its consequence, or likelihood.

Note 3 to entry: Risk is often characterized by reference to potential “events” (as defined in ISO Guide 73) and

“consequences” (as defined in ISO Guide 73), or a combination of these.

Note 4 to entry: Risk is often expressed in terms of a combination of the consequences of an event (including

changes in circumstances) and the associated “likelihood” (as defined in ISO Guide 73) of occurrence.

3.10
competence
ability to apply knowledge and skills to achieve intended results
3.11
documented information

information required to be controlled and maintained by an organization (3.1) and the medium on

which it is contained

Note 1 to entry: Documented information can be in any format and media, and from any source.

Note 2 to entry: Documented information can refer to:
— the management system (3.4), including related processes (3.12);
— information created in order for the organization to operate (documentation);
— evidence results achieved (records).
3.12
process

set of interrelated or interacting activities which transforms inputs into outputs

3.13
performance
measurable result

Note 1 to entry: Performance can relate either to quantitative or qualitative findings.

Note 2 to entry: Performance can relate to managing activities, processes (3.12), products (including services),

systems or organizations (3.1).
3.14
outsource

make an arrangement where an external organization (3.1) performs part of an organization’s function

or process (3.12)

Note 1 to entry: An external organization is outside the scope of the management system (3.4), although the

outsourced function or process is within the scope.
3.15
monitoring
determining the status of a system, a process (3.12) or an activity

Note 1 to entry: To determine the status, there can be a need to check, supervise or critically observe.

3.16
measurement
process (3.12) to determine a value
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SIST ISO 16000-40:2019
ISO 16000-40:2019(E)
3.17
audit

systematic, independent and documented process (3.12) for obtaining audit evidence and evaluating it

objectively to determine the extent to which the audit criteria are fulfilled

Note 1 to entry: An audit can be an internal audit (first party) or an external audit (second party or third party),

and it can be a combined audit (combining two or more disciplines).

Note 2 to entry: An internal audit is conducted by the organization itself, or by an external party on its behalf.

Note 3 to entry: “Audit evidence” and “audit criteria” are defined in ISO 19011.
3.18
conformity
fulfilment of a requirement (3.3)
3.19
non conformity
non-fulfilment of a requirement (3.3)
3.20
corrective action

action to eliminate the cause(s) of a nonconformity (3.19) and to prevent recurrence

3.21
continual improvement
recurring activity to enhance performance (3.13)
3.22
indoor environment

environment delimited by the envelope of the enclosures for any use except those dedicated exclusively

to industrial and/or agricultural activities
[SOURCE: UNE 171330-1:2008]
3.23
indoor air quality aspect

elements of the site and its surroundings, activities and/or services of an organization that can interact

with indoor quality
[SOURCE: UNE 171330-1:2008]
3.24
indoor air quality

quality of air inside a building, described in terms of odour, physical parameters, chemical and biological

pollutants

Note 1 to entry: Indoor air quality is directly related to the ventilation rate, air distribution patterns and pollution

sources.

Note 2 to entry: Indoor air quality is important in ensuring human health, olfactory comfort and perceived

comfort.

Note 3 to entry: Adapted from ISO 16813:2006, 3.21. The definition has been simplified to refer to a building

in general, versus only non-industrial buildings, and the non-essential but relevant characteristics are now

referenced in notes.
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SIST ISO 16000-40:2019
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4 Context of the organization
4.1 Understanding the organization and its context

The organization shall determine external and internal issues that are relevant to its purpose and that

affect its ability to achieve the intended outcome(s) of its indoor air quality management system.

4.2 Understanding the needs and expectations of interested parties
The organization shall determine:

a) the interested parties that are relevant to the indoor air quality management system;

b) the relevant requirements of these interested parties.
4.3 Determining the scope of the indoor air quality management system

The organization shall determine the boundaries and applicability of the indoor air quality management

system to establish its scope.
When determining this scope, the organization shall consider:
a) the external and internal issues referred to in 4.1;
b) the requirements referred to in 4.2.
The scope shall be available as documented information.
4.4 Indoor air quality management system

The organization shall establish, document, implement, maintain and continually improve an indoor air

quality management system, including the processes needed and their interactions, in accordance with

the requirements of this document. It shall determine how it will fulfil these requirements.

When an organization chooses to outsource any activity affecting conformity to these requirements,

the organization shall ensure control over such activities. The responsibilities and necessary controls

in such outsourced activities should be identified in the management system.

NOTE 1 An outsourced indoor air quality activity is one that the organization needs for its indoor air

management system and that it chooses to have performed by an external party.

NOTE 2 Ensuring control of outsourced activities does not absolve the organization of the responsibility to

conform to all requirements, including statutory and regulatory requirements.
5 Leadership
5.1 Leadership and commitment
5.1.1 General

Management shall demonstrate leadership and commitment with respect to the indoor air quality

management system by:

a) ensuring that the indoor air quality policies and indoor air quality objectives are established and

are compatible with the strategic direction of the organization;

b) ensuring the integration of the indoor air quality management system requirements into the

organization’s business processes;
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SIST ISO 16000-40:2019
ISO 16000-40:2019(E)

c) ensuring that the resources needed for the indoor air quality management system are available;

d) communicating the importance of an effective indoor air quality management system and of

conforming to the indoor air quality management system requirements;

e) ensuring that the indoor air quality management system achieves its intended outcome(s);

f) directing and supporting persons to contribute to the effectiveness of the indoor air quality

management system;
g) promoting continual improvement;

h) supporting other relevant managerial roles to demonstrate their leadership as it applies to their

areas of responsibility;
i) carrying out management reviews.

NOTE Reference to “business” in this document can be interpreted broadly to mean those activities that are

core to the purposes of the organization’s existence.
5.1.2 Management representatives

5.1.2.1 The organization should define roles, responsibilities and authority. These should be

documented and communicated within the organization, to facilitate the effective management of indoor

air quality.
The organization shall establish the appropriate communication channels for:
a) internal communication between its various levels and functions;

b) receiving, documenting and responding to communications from external stakeholders (see 7.4).

It shall ensure that the effectiveness of the indoor air quality management system is communicated.

5.1.2.2 As part of measuring the performance of the indoor air quality management system, the

organization may periodically monitor the perception of users regarding the fulfilment of their indoor

air quality expectations, as well as the management of the organization’s related activities. If a decision

is taken to conduct periodic monitoring, the organization shall determine and document the methods for

obtaining and using this information.

5.1.2.3 Management shall appoint a member of the organization’s management who, irrespective of

other responsibilities, shall have the responsibility and authority to ensure:

a) the indoor air quality management system is established, implemented and maintained in

accordance with the requirements of this document;

b) reports are made to management on the performance of the management system review, including

recommendations for improvement;

c) ensure the promotion of awareness of management activities on indoor air quality at all levels of

the organization.

NOTE The responsibility of the management representative can include liaison with external parties on

matters relating to the indoor air quality management system.
5.2 Policy
5.2.1 Management shall establish an indo
...

NORME ISO
INTERNATIONALE 16000-40
Première édition
2019-07
Air intérieur —
Partie 40:
Système de management de la qualité
de l'air intérieur
Indoor air —
Part 40: Indoor air quality management system
Numéro de référence
ISO 16000-40:2019(F)
ISO 2019
---------------------- Page: 1 ----------------------
ISO 16000-40:2019(F)
DOCUMENT PROTÉGÉ PAR COPYRIGHT
© ISO 2019

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ii © ISO 2019 – Tous droits réservés
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ISO 16000-40:2019(F)
Sommaire Page

Avant-propos ................................................................................................................................................................................................................................v

Introduction ................................................................................................................................................................................................................................vi

1 Domaine d’application ................................................................................................................................................................................... 1

2 Références normatives ................................................................................................................................................................................... 1

3 Termes et définitions ....................................................................................................................................................................................... 1

4 Contexte de l’organisme ................................................................................................................................................................................ 5

4.1 Compréhension de l’organisme et de son contexte ................................................................................................. 5

4.2 Compréhension des besoins et des attentes des parties intéressées ...................................................... 5

4.3 Détermination du domaine d’application du système de management de la qualité

de l’air intérieur ..................................................................................................................................................................................... 5

4.4 Système de management de la qualité de l’air intérieur ..................................................................................... 5

5 Leadership .................................................................................................................................................................................................................. 6

5.1 Leadership et engagement............................................................................................................................................................ 6

5.1.1 Généralités ............................................................................................................................................................................ 6

5.1.2 Représentants de la direction ............................................................................................................................... 6

5.2 Politique ........................................................................................................................................................................................................ 8

5.3 Rôles, responsabilités et autorités ......................................................................................................................................... 8

5.4 Exigences légales et autres exigences ................................................................................................................................. 8

6 Planification .............................................................................................................................................................................................................. 9

6.1 Actions à mettre en œuvre face aux risques et opportunités ......................................................................... 9

6.2 Objectifs de qualité de l’air intérieur et planification des actions pour les atteindre ............... 9

6.3 Facteurs susceptibles d’influer sur la qualité de l’air intérieur .................................................................10

6.3.1 Généralités .........................................................................................................................................................................10

7 Support ........................................................................................................................................................................................................................11

7.1 Ressources ...............................................................................................................................................................................................11

7.2 Compétences ..........................................................................................................................................................................................11

7.3 Sensibilisation ......................................................................................................................................................................................11

7.4 Communication ...................................................................................................................................................................................11

7.5 Informations documentées .......................................................................................................................................................12

7.5.1 Généralités .........................................................................................................................................................................12

7.5.2 Création et mise à jour des informations documentées .............................................................12

7.5.3 Maîtrise des informations documentées ..................................................................................................12

7.5.4 Maîtrise des enregistrements ............................................................................................................................13

7.5.5 Manuel de management de la qualité de l’air intérieur ..............................................................14

7.6 Infrastructures et maintenance .............................................................................................................................................14

8 Réalisation des activités opérationnelles ................................................................................................................................14

8.1 Planification et maîtrise opérationnelles ......................................................................................................................14

8.2 Planification de la qualité de l’air intérieur .................................................................................................................15

8.3 Achats ...........................................................................................................................................................................................................15

8.3.1 Évaluation des fournisseurs ................................................................................................................................15

8.3.2 Informations relatives aux achats ..................................................................................................................15

8.3.3 Vérification des achats .............................................................................................................................................15

8.4 Maîtrise opérationnelle ................................................................................................................................................................15

9 Évaluation des performances ...............................................................................................................................................................16

9.1 Surveillance, mesure, analyse et évaluation ...............................................................................................................16

9.2 Audit interne ..........................................................................................................................................................................................16

9.3 Revue de direction ............................................................................................................................................................................17

10 Amélioration ..........................................................................................................................................................................................................18

10.1 Non-conformité et action corrective .................................................................................................................................18

10.2 Amélioration continue ...................................................................................................................................................................18

© ISO 2019 – Tous droits réservés iii
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ISO 16000-40:2019(F)

Annexe A (informative) Identification et évaluation des facteurs susceptibles d’influer sur

la qualité de l’air intérieur ......................................................................................................................................................................19

Annexe B (informative) Identification et évaluation des facteurs susceptibles d’influer sur

la qualité de l’air intérieur: organigramme descriptif du système ...............................................................25

Bibliographie ...........................................................................................................................................................................................................................26

iv © ISO 2019 – Tous droits réservés
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ISO 16000-40:2019(F)
Avant-propos

L’ISO (Organisation internationale de normalisation) est une fédération mondiale d’organismes

nationaux de normalisation (comités membres de l’ISO). L’élaboration des Normes internationales est

en général confiée aux comités techniques de l’ISO. Chaque comité membre intéressé par une étude

a le droit de faire partie du comité technique créé à cet effet. Les organisations internationales,

gouvernementales et non gouvernementales, en liaison avec l’ISO participent également aux travaux.

L’ISO collabore étroitement avec la Commission électrotechnique internationale (IEC) en ce qui

concerne la normalisation électrotechnique.

Les procédures utilisées pour élaborer le présent document et celles destinées à sa mise à jour sont

décrites dans les Directives ISO/IEC, Partie 1. Il convient, en particulier de prendre note des différents

critères d’approbation requis pour les différents types de documents ISO. Le présent document a été

rédigé conformément aux règles de rédaction données dans les Directives ISO/IEC, Partie 2 (voir www

.iso .org/directives).

L’attention est attirée sur le fait que certains des éléments du présent document peuvent faire l’objet de

droits de propriété intellectuelle ou de droits analogues. L’ISO ne saurait être tenue pour responsable

de ne pas avoir identifié de tels droits de propriété et averti de leur existence. Les détails concernant

les références aux droits de propriété intellectuelle ou autres droits analogues identifiés lors de

l’élaboration du document sont indiqués dans l’Introduction et/ou dans la liste des déclarations de

brevets reçues par l’ISO (voir www .iso .org/brevets).

Les appellations commerciales éventuellement mentionnées dans le présent document sont données

pour information, par souci de commodité, à l’intention des utilisateurs et ne sauraient constituer un

engagement.

Pour une explication de la nature volontaire des normes, la signification des termes et expressions

spécifiques de l’ISO liés à l’évaluation de la conformité, ou pour toute information au sujet de l’adhésion

de l’ISO aux principes de l’Organisation mondiale du commerce (OMC) concernant les obstacles

techniques au commerce (OTC), voir le lien suivant: www .iso .org/iso/fr/avant -propos.

Le présent document a été élaboré par le comité technique ISO/TC 146, Qualité de l’air, sous-comité SC 6,

Air intérieur.

Une liste de toutes les parties de la série ISO 16000 se trouve sur le site web de l’ISO.

Il convient que l’utilisateur adresse tout retour d’information ou toute question concernant le présent

document à l’organisme national de normalisation de son pays. Une liste exhaustive desdits organismes

se trouve à l’adresse www .iso .org/fr/members .html.
© ISO 2019 – Tous droits réservés v
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ISO 16000-40:2019(F)
Introduction

Lorsqu’elles ne sont pas à leur domicile, les populations urbaines passent la plupart du temps à

l’intérieur, à travailler dans des bâtiments commerciaux, à profiter de leur temps libre dans des hôtels

ou des centres commerciaux, ou éventuellement à utiliser les services des hôpitaux et des centres de

transport parmi d’autres types d’installations. De nombreuses études scientifiques montrent que des

caractéristiques particulières de la pollution de l’air intérieur rendent les espaces clos assez différents

de l’extérieur en termes de qualité de l’air. Bien que les connaissances sur la pollution de l’air intérieur

soient vastes, l’application pratique de la plupart de ces informations dans la vie quotidienne du grand

public fait généralement défaut. Le présent document vise à aider les gestionnaires des environnements

bâtis intérieurs à appliquer des protocoles et des programmes de maintenance destinés à améliorer la

qualité de l’air intérieur.

Le présent document aidera les gestionnaires des installations à appliquer des protocoles et des

processus de maintenance conçus pour améliorer la qualité de l’air intérieur dans leurs espaces

intérieurs.

Le contrôle de la qualité de l’air intérieur peut avoir d’énormes bénéfices sociaux en termes de confort

et de santé de la population, améliorant ainsi la productivité et réduisant l’absentéisme dans les locaux

commerciaux ainsi que les infections nosocomiales dans les environnements hospitaliers.

vi © ISO 2019 – Tous droits réservés
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NORME INTERNATIONALE ISO 16000-40:2019(F)
Air intérieur —
Partie 40:
Système de management de la qualité de l'air intérieur
1 Domaine d’application

Le présent document spécifie les exigences relatives à un système de management de la qualité de l’air

intérieur.
Il s’applique à tout organisme souhaitant:
a) établir un système de management de la qualité de l’air intérieur;

b) mettre en œuvre, tenir à jour et améliorer en continu un système de management de la qualité de

l’air intérieur;

c) assurer la conformité au système de management de la qualité de l’air intérieur;

d) démontrer sa conformité au présent document.

Il s’applique aux environnements intérieurs de tous les types d’infrastructures, installations et

bâtiments, excepté ceux qui sont exclusivement dédiés à des activités industrielles et/ou agricoles.

Il s’applique à tous les types d’environnements intérieurs occupés par tous les types de personnes, y

compris les utilisateurs réguliers, les clients, les travailleurs, etc.
2 Références normatives
Le présent document ne contient aucune référence normative.
3 Termes et définitions

Pour les besoins du présent document, les termes et définitions suivants s’appliquent.

L’ISO et l’IEC tiennent à jour des bases de données terminologiques destinées à être utilisées en

normalisation, consultables aux adresses suivantes:

— ISO Online browsing platform: disponible à l’adresse https: //www .iso .org/obp;

— IEC Electropedia: disponible à l’adresse http: //www .electropedia .org/.
3.1
organisme

personne ou groupe de personnes ayant sa propre structure fonctionnelle avec des responsabilités,

autorités et relations en vue d’atteindre ses objectifs (3.8)

Note 1 à l'article: Le concept d’organisme comprend mais n’est pas limité à travailleur indépendant, compagnie,

société, firme, entreprise, autorité, partenariat, organisation caritative ou institution, ou une partie ou une

combinaison des entités précédentes, à responsabilité limitée ou d’un autre statut, de droit public ou privé.

Note 2 à l'article: Toute unité opérationnelle d’un organisme composé de plusieurs unités peut être définie comme

un organisme.
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ISO 16000-40:2019(F)
3.2
partie intéressée
partie prenante

personne ou organisme (3.1) qui peut soit influer sur une décision ou une activité, soit être influencé ou

s’estimer influencé par une décision ou une activité
3.3
exigence
besoin ou attente formulé, généralement implicite ou obligatoire

Note 1 à l'article: «Généralement implicite» signifie qu’il est habituel ou courant, pour l’organisme et les parties

intéressées, que le besoin ou l’attente en question soit implicite.

Note 2 à l'article: Une exigence spécifiée est une exigence formulée, par exemple une information documentée.

3.4
système de management

ensemble d’éléments corrélés ou en interaction d’un organisme (3.1), utilisés pour établir des politiques

(3.7), des objectifs (3.8) et des processus (3.12) de façon à atteindre lesdits objectifs

Note 1 à l'article: Un système de management peut traiter d’un seul ou de plusieurs domaines.

Note 2 à l'article: Les éléments du système de management comprennent la structure, les rôles et responsabilités,

la planification et le fonctionnement de l’organisme.

Note 3 à l'article: Le domaine d’application d’un système de management peut comprendre l’ensemble de

l’organisme, des fonctions ou des sections spécifiques et identifiées de l’organisme, ou une ou plusieurs fonctions

dans un groupe d’organismes.
3.5
direction

personne ou groupe de personnes qui oriente et dirige un organisme (3.1) au plus haut niveau

Note 1 à l'article: La direction a le pouvoir de déléguer son autorité et de fournir des ressources au sein de

l’organisme.

Note 2 à l'article: Si le domaine d’application du système de management (3.4) ne couvre qu’une partie de

l’organisme, alors la direction s’adresse à ceux qui orientent et dirigent cette partie de l’organisme.

3.6
efficacité

niveau de réalisation des activités planifiées et d’obtention des résultats escomptés

3.7
politique

intentions et orientations d’un organisme (3.1), telles qu’elles sont officiellement formulées par sa

direction (3.5)
3.8
objectif
résultat à atteindre
Note 1 à l'article: Un objectif peut être stratégique, tactique ou opérationnel.

Note 2 à l'article: Les objectifs peuvent se rapporter à différentes disciplines (telles que la finance, la santé et la

sécurité, et les buts environnementaux) et ils peuvent s’appliquer à divers niveaux [tels que stratégie, organisme

dans son ensemble, projet, produit et processus (3.12)].

Note 3 à l'article: Un objectif peut être exprimé de différentes manières, par exemple par un résultat escompté, un

besoin, un critère opérationnel, un autre objectif ou par l’utilisation d’autres termes ayant la même signification

(par exemple finalité, but ou cible).
2 © ISO 2019 – Tous droits réservés
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ISO 16000-40:2019(F)

Note 4 à l'article: Dans le contexte d’un système de management de la qualité de l’air intérieur, les objectifs de

qualité de l’air intérieur sont établis par l’organisme, en cohérence avec sa politique, en vue d’obtenir des résultats

spécifiques.
3.9
risque
effet de l’incertitude

Note 1 à l'article: Un effet est un écart, positif ou négatif, par rapport à une attente.

Note 2 à l'article: L’incertitude est l’état, même partiel, de manque d’information, de compréhension ou de

connaissance d’un événement, de ses conséquences ou de sa vraisemblance.

Note 3 à l'article: Un risque est souvent caractérisé par référence à des événements potentiels (tels que définis

dans le Guide ISO 73) et à des conséquences également potentielles (telles que définies dans le Guide ISO 73), ou

par référence à une combinaison des deux.

Note 4 à l'article: Un risque est souvent exprimé en termes de combinaison des conséquences d’un événement (y

compris des changements de circonstances) et de la vraisemblance de son occurrence (telle que définie dans le

Guide ISO 73).
3.10
compétence

aptitude à mettre en pratique des connaissances et des savoir-faire pour obtenir les résultats escomptés

3.11
information documentée

information devant être maîtrisée et tenue à jour par un organisme (3.1) ainsi que le support sur lequel

elle figure

Note 1 à l'article: Les informations documentées peuvent se présenter sous n’importe quel format et sur tous

supports et peuvent provenir de toute source.
Note 2 à l'article: Les informations documentées peuvent se rapporter:
— au système de management (3.4), y compris les processus (3.12) connexes;

— aux informations créées en vue du fonctionnement de l’organisme (documentation);

— aux preuves des résultats obtenus (enregistrements).
3.12
processus

ensemble d’activités corrélées ou en interaction qui transforme des éléments d’entrée en éléments

de sortie
3.13
performance
résultat mesurable

Note 1 à l'article: Les performances peuvent être liées à des résultats quantitatifs ou qualitatifs.

Note 2 à l'article: Les performances peuvent concerner le management d’activités, de processus (3.12), de produits

(y compris de services), de systèmes ou d’organismes (3.1).
3.14
externaliser

passer un accord selon lequel un organisme (3.1) externe assure une partie de la fonction ou met en

œuvre une partie du processus (3.12) d’un organisme

Note 1 à l'article: L’organisme externe n’est pas inclus dans le domaine d’application du système de management

(3.4), contrairement à la fonction ou au processus externalisé qui en font partie intégrante.

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ISO 16000-40:2019(F)
3.15
surveillance
détermination de l’état d’un système, d’un processus (3.12) ou d’une activité

Note 1 à l'article: Pour la détermination de cet état, il peut être nécessaire de vérifier, de superviser ou d’observer

d’un point de vue critique.
3.16
mesure
processus (3.12) visant à déterminer une valeur
3.17
audit

processus (3.12) méthodique, indépendant et documenté, permettant d’obtenir des preuves d’audit et de

les évaluer de manière objective pour déterminer dans quelle mesure les critères d’audit sont satisfaits

Note 1 à l'article: Un audit peut être interne (de première partie) ou externe (de seconde ou tierce partie), et il

peut être un audit combiné (s’il associe deux domaines ou plus).

Note 2 à l'article: Un audit interne est réalisé par l’organisme lui-même ou par une partie externe pour le compte

de celui-ci.

Note 3 à l'article: Les termes «preuves d’audit» et «critères d’audit» sont définis dans l’ISO 19011.

3.18
conformité
satisfaction d’une exigence (3.3)
3.19
non-conformité
non-satisfaction d’une exigence (3.3)
3.20
action corrective

action visant à éliminer la cause d’une non-conformité (3.19) et à éviter qu’elle ne réapparaisse

3.21
amélioration continue
activité récurrente menée pour améliorer les performances (3.13)
3.22
environnement intérieur

environnement délimité par l’enveloppe des enceintes pour tout usage autre que ceux dédiés

exclusivement aux activités industrielles et/ou agricoles
[SOURCE: UNE 171330-1:2008]
3.23
facteur susceptible d’influer sur la qualité de l’air intérieur

éléments du site et de son environnement, activités et/ou services d’un organisme qui peuvent interagir

avec la qualité intérieure
[SOURCE: UNE 171330-1:2008]
3.24
qualité d’air intérieur

qualité d’air à l’intérieur d’un bâtiment, décrite en termes d’odeur, de paramètres physiques, de

polluants chimiques et biologiques

Note 1 à l'article: La qualité d’air intérieur est directement liée au débit de renouvellement d’air, aux modes de

diffusion d’air et aux sources de pollution.
4 © ISO 2019 – Tous droits réservés
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ISO 16000-40:2019(F)

Note 2 à l'article: La qualité d’air intérieur est importante pour assurer la protection de la santé humaine, le

confort olfactif et la sensation de confort.

Note 3 à l'article: Adapté de l’ISO 16813:2006, 3.21. La définition a été simplifiée pour s’appliquer aux bâtiments

en général, et non uniquement aux bâtiments non industriels, et les caractéristiques non essentielles, mais

pertinentes, sont maintenant mentionnées dans des notes.
4 Contexte de l’organisme
4.1 Compréhension de l’organisme et de son contexte

L’organisme doit déterminer les enjeux externes et internes pertinents par rapport à sa finalité et qui

influent sur sa capacité à obtenir le ou les résultats attendus de son système de management de la

qualité de l’air intérieur.
4.2 Compréhension des besoins et des attentes des parties intéressées
L’organisme doit déterminer:

a) les parties intéressées qui sont pertinentes dans le cadre du système de management de la qualité

de l’air intérieur;
b) les exigences pertinentes de ces parties intéressées.

4.3 Détermination du domaine d’application du système de management de la qualité

de l’air intérieur

L’organisme doit déterminer les limites et l’applicabilité du système de management de la qualité de l’air

intérieur afin d’établir son domaine d’application.
Lorsque l’organisme établit ce domaine d’application, il doit prendre en compte:
a) les enjeux externes et internes auxquels il est fait référence en 4.1;
b) les exigences auxquelles il est fait référence en 4.2.

Le domaine d’application doit être disponible sous la forme d’une information documentée.

4.4 Système de management de la qualité de l’air intérieur

L’organisme doit établir, documenter, mettre en œuvre, tenir à jour et améliorer en continu un système

de management de la qualité de l’air intérieur, y compris les processus nécessaires et leurs interactions,

en accord avec les exigences du présent document. Il doit déterminer comment satisfaire à ces exigences.

Lorsqu’un organisme décide d’externaliser une activité ayant une incidence sur la conformité à

ces exigences, l’organisme doit en assurer la maîtrise. Il convient d’identifier, au sein du système de

management, les responsabilités et la maîtrise nécessaire de ces activités externalisées.

NOTE 1 Une activité externalisée liée à la qualité de l’air intérieur est une activité dont l’organisme a besoin

pour son système de management de l’air intérieur et qu’il décide de faire réaliser par une partie externe.

NOTE 2 L’assurance de la maîtrise des activités externalisées ne dégage pas l’organisme de sa responsabilité

de répondre à toutes les exigences, y compris les exigences légales et réglementaires.

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ISO 16000-40:2019(F)
5 Leadership
5.1 Leadership et engagement
5.1.1 Généralités

La direction doit démontrer son leadership et son engagement vis-à-vis du système de management de

la qualité de l’air intérieur en:

a) s’assurant que les politiques et les objectifs de qualité de l’air intérieur sont établis et compatibles

avec l’orientation stratégique de l’organisme;

b) s’assurant que les exigences liées au système de management de la qualité de l’air intérieur sont

intégrées aux processus métiers de l’organisme;

c) s’assurant que les ressources requises pour le système de management de la qualité de l’air intérieur

sont disponibles;

d) communiquant sur l’importance de disposer d’un système de management de la qualité de l’air

intérieur efficace et de se conformer aux exigences liées à ce système;

e) s’assurant que le système de management de la qualité de l’air intérieur atteigne le(s) résultat(s)

attendu(s);

f) orientant et soutenant les personnes pour qu’elles contribuent à l’efficacité du système de

management de la qualité de l’air intérieur;
g) promouvant l’amélioration continue;

h) soutenant les autres rôles pertinents de management afin de démontrer leurs responsabilités dans

leurs domaines respectifs;
i) menant des revues de direction.

NOTE Dans le présent document, il convient d’interpréter le terme «métier» au sens large, c’est-à-dire

comme se référant aux activités liées à la finalité de l’organisme.
5.1.2 Représentants de la direction

5.1.2.1 Il convient que l’organisme définisse les rôles, les responsabilités et l’autorité. Il convient

que ceux-ci soient documentés et communiqu
...

SLOVENSKI STANDARD
oSIST ISO/FDIS 16000-40:2019
01-september-2019
Notranji zrak - 40. del: Sistem vodenja kakovosti notranjega zraka
Indoor air - Part 40: Indoor air quality management system

Air intérieur - Partie 40: Système de management de la qualité de l'air intérieur

Ta slovenski standard je istoveten z: ISO/FDIS 16000-40:2019
ICS:
13.040.20 Kakovost okoljskega zraka Ambient atmospheres
oSIST ISO/FDIS 16000-40:2019 en

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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oSIST ISO/FDIS 16000-40:2019
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oSIST ISO/FDIS 16000-40:2019
FINAL
INTERNATIONAL ISO/FDIS
DRAFT
STANDARD 16000-40
ISO/TC 146/SC 6
Indoor air —
Secretariat: DIN
Voting begins on:
Part 40:
2019-04-23
Indoor air quality management system
Voting terminates on:
2019-06-18
Air intérieur —
Partie 40: Système de management de la qualité de l'air intérieur
RECIPIENTS OF THIS DRAFT ARE INVITED TO
SUBMIT, WITH THEIR COMMENTS, NOTIFICATION
OF ANY RELEVANT PATENT RIGHTS OF WHICH
THEY ARE AWARE AND TO PROVIDE SUPPORTING
DOCUMENTATION.
IN ADDITION TO THEIR EVALUATION AS
Reference number
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO-
ISO/FDIS 16000-40:2019(E)
LOGICAL, COMMERCIAL AND USER PURPOSES,
DRAFT INTERNATIONAL STANDARDS MAY ON
OCCASION HAVE TO BE CONSIDERED IN THE
LIGHT OF THEIR POTENTIAL TO BECOME STAN-
DARDS TO WHICH REFERENCE MAY BE MADE IN
NATIONAL REGULATIONS. ISO 2019
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oSIST ISO/FDIS 16000-40:2019
ISO/FDIS 16000-40:2019(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2019

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2019 – All rights reserved
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oSIST ISO/FDIS 16000-40:2019
ISO/FDIS 16000-40:2019(E)
Contents Page

Foreword ..........................................................................................................................................................................................................................................v

Introduction ................................................................................................................................................................................................................................vi

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

4 Context of the organization ....................................................................................................................................................................... 5

4.1 Understanding the organization and its context ....................................................................................................... 5

4.2 Understanding the needs and expectations of interested parties .............................................................. 5

4.3 Determining the scope of the indoor air quality management system .................................................. 5

4.4 Indoor air quality management system ............................................................................................................................ 5

5 Leadership .................................................................................................................................................................................................................. 5

5.1 Leadership and commitment ..................................................................................................................................................... 5

5.1.1 General...................................................................................................................................................................................... 5

5.1.2 Management representatives ............................................................................................................................... 6

5.2 Policy ............................................................................................................................................................................................................... 6

5.3 Roles, responsibilities and authorities ............................................................................................................................... 7

5.4 Legal requirements and other requirements ............................................................................................................... 7

6 Planning ......................................................................................................................................................................................................................... 7

6.1 Actions to address risks and opportunities ................................................................................................................... 7

6.2 Indoor air quality objectives and planning to achieve them ........................................................................... 8

6.3 Indoor air quality aspects .............................................................................................................................................................. 8

6.3.1 General...................................................................................................................................................................................... 8

7 Support ........................................................................................................................................................................................................................... 9

7.1 Resources ..................................................................................................................................................................................................... 9

7.2 Competence ............................................................................................................................................................................................... 9

7.3 Awareness ................................................................................................................................................................................................... 9

7.4 Communication ...................................................................................................................................................................................10

7.5 Documented information ............................................................................................................................................................10

7.5.1 General...................................................................................................................................................................................10

7.5.2 Creating and updating ..............................................................................................................................................10

7.5.3 Control of documented information ............................................................................................................11

7.5.4 Control of records ........................................................................................................................................................11

7.5.5 Indoor air quality management manual ...................................................................................................11

7.6 Infrastructure and maintenance ...........................................................................................................................................12

8 Operation ..................................................................................................................................................................................................................12

8.1 Operational planning and control .......................................................................................................................................12

8.2 Planning indoor air quality .......................................................................................................................................................12

8.3 Purchases ..................................................................................................................................................................................................13

8.3.1 Evaluation of suppliers ............................................................................................................................................13

8.3.2 Information on purchases .....................................................................................................................................13

8.3.3 Verification of purchases .......................................................................................................................................13

8.4 Operational control ..........................................................................................................................................................................13

9 Performance evaluation ............................................................................................................................................................................13

9.1 Monitoring, measurement, analysis and evaluation ............................................................................................13

9.2 Internal audit .........................................................................................................................................................................................14

9.3 Management review ........................................................................................................................................................................15

10 Improvement .........................................................................................................................................................................................................15

10.1 Nonconformity and corrective action ..............................................................................................................................15

10.2 Continual improvement ...............................................................................................................................................................16

Annex A (informative) Identifying and assessing indoor air quality aspects .........................................................17

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Annex B (informative) Identifying and assessing indoor air quality aspects: Descriptive

system flowchart ................................................................................................................................................................................................22

Bibliography .............................................................................................................................................................................................................................23

iv © ISO 2019 – All rights reserved
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oSIST ISO/FDIS 16000-40:2019
ISO/FDIS 16000-40:2019(E)
Foreword

ISO (the International Organization for Standardization) is a worldwide federation of national standards

bodies (ISO member bodies). The work of preparing International Standards is normally carried out

through ISO technical committees. Each member body interested in a subject for which a technical

committee has been established has the right to be represented on that committee. International

organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.

ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of

electrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the

different types of ISO documents should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of

any patent rights identified during the development of the document will be in the Introduction and/or

on the ISO list of patent declarations received (see www .iso .org/patents).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO’s adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso

.org/iso/foreword .html.

This document was prepared by Technical Committee ISO/TC 146, Air quality, Subcommittee SC 6,

Indoor air.
A list of all parts in the ISO 16000 series can be found on the ISO website.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso. org/members .html.
© ISO 2019 – All rights reserved v
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oSIST ISO/FDIS 16000-40:2019
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Introduction

When not in the home urban populations spend most of the time indoors working in commercial

buildings, enjoy leisure time in hotels or shopping malls, or maybe using services in hospitals and

transportation centers among other types of facilities. There are many scientific studies showing that

special characteristics of indoor air pollution make enclosed spaces quite different from the outdoors

in terms of the quality of the air. There is a lot of knowledge about indoor air pollution, however, there

is a general lack of practical application of most of this information in the everyday life of the general

public, this document aims to help the managers of indoor built environments to apply protocols and

maintenance programs intended to enhance indoor air quality.

This document will help facility managers to apply protocols and maintenance processes designed to

enhance indoor air quality in their indoor spaces.

Controlling the quality of the indoor air can have enormous social benefits in terms of comfort and

health of the population, therefore enhancing productivity and minimizing absenteeism in commercial

premises as well as minimising nosocomial infections in hospital environments.
vi © ISO 2019 – All rights reserved
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oSIST ISO/FDIS 16000-40:2019
FINAL DRAFT INTERNATIONAL STANDARD ISO/FDIS 16000-40:2019(E)
Indoor air —
Part 40:
Indoor air quality management system
1 Scope

This document specifies requirements for an indoor air quality management system.

It is applicable to any organization that wishes to:
a) establish a system for the management of the quality of indoor air;

b) implement, maintain and continually improve the indoor air quality management system;

c) ensure conformity to the indoor air quality management system;
d) demonstrate conformity to this document.

It is applicable to the indoor environments of all kinds of facilities, installations and buildings, except

those that are exclusively dedicated to industrial and/or agriculture activities.

It is applicable to all types of indoor environments occupied by all kinds of persons, including regular

users, clients, workers, etc.
2 Normative references
There are no normative references in this document.
3 Terms a nd definiti ons
For the purposes of this document, the following terms and definitions apply.

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

— ISO Online browsing platform: available at https: //www .iso. org/obp
— IEC Electropedia: available at http:/ /www.e lectropedia. org/
3.1
organization

person or group of people that has its own functions with responsibilities, authorities and relationships

to achieve its objectives (3.8)

Note 1 to entry: The concept of organization includes, but is not limited to sole-trader, company, corporation, firm,

enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated

or not, public or private.

Note 2 to entry: For organizations with more than one operating unit, a single operating unit may be defined as

an organization.
© ISO 2019 – All rights reserved 1
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3.2
interested party
stakeholder

person or organization (3.1) that can affect, be affected by, or perceive itself to be affected by a decision

or activity
3.3
requirement
need or expectation that is stated, generally implied or obligatory

Note 1 to entry: “Generally implied” means that it is custom or common practice for the organization and

interested parties that the need or expectation under consideration is implied.

Note 2 to entry: A specified requirement is one that is stated, e.g. in documented information.

3.4
management system

set of interrelated or interacting elements of an organization (3.1) to establish policies (3.7) and

objectives (3.8) and processes (3.12) to achieve those objectives

Note 1 to entry: A management system can address a single discipline or several disciplines.

Note 2 to entry: The system elements include the organization’s structure, roles and responsibilities, planning

and operation.

Note 3 to entry: The scope of a management system can include the whole of the organization, specific and

identified functions of the organization, specific and identified sections of the organization, or one or more

functions across a group of organizations.
3.5
management

person or group of people who directs and controls an organization (3.1) at the highest level

Note 1 to entry: Management has the power to delegate authority and provide resources within the organization.

Note 2 to entry: If the scope of the management system (3.4) covers only part of an organization, then management

refers to those who direct and control that part of the organization.
3.6
effectiveness
extent to which planned activities are realized and planned results achieved
3.7
policy

intentions and direction of an organization (3.1), as formally expressed by its management (3.5)

3.8
objective
result to be achieved
Note 1 to entry: An objective can be strategic, tactical, or operational.

Note 2 to entry: Objectives can relate to different disciplines (such as financial, health and safety, and

environmental goals) and can apply at different levels [such as strategic, organization-wide, project, product and

process (3.12)].

Note 3 to entry: An objective can be expressed in other ways, e.g. as an intended outcome, a purpose, an

operational criterion, another objective, or by the use of other words with similar meaning (e.g. aim, goal, or

target).

Note 4 to entry: In the context of indoor air quality management system, indoor air quality objectives are set by

the organization, consistent with its policy, to achieve specific results.
2 © ISO 2019 – All rights reserved
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3.9
risk
effect of uncertainty

Note 1 to entry: An effect is a deviation from the expected — positive or negative.

Note 2 to entry: Uncertainty is the state, even partial, of deficiency of information related to, understanding or

knowledge of, an event, its consequence, or likelihood.

Note 3 to entry: Risk is often characterized by reference to potential “events” (as defined in ISO Guide 73) and

“consequences” (as defined in ISO Guide 73), or a combination of these.

Note 4 to entry: Risk is often expressed in terms of a combination of the consequences of an event (including

changes in circumstances) and the associated “likelihood” (as defined in ISO Guide 73) of occurrence.

3.10
competence
ability to apply knowledge and skills to achieve intended results
3.11
documented information

information required to be controlled and maintained by an organization (3.1) and the medium on

which it is contained

Note 1 to entry: Documented information can be in any format and media, and from any source.

Note 2 to entry: Documented information can refer to:
— the management system (3.4), including related processes (3.12);
— information created in order for the organization to operate (documentation);
— evidence results achieved (records).
3.12
process

set of interrelated or interacting activities which transforms inputs into outputs

3.13
performance
measurable result

Note 1 to entry: Performance can relate either to quantitative or qualitative findings.

Note 2 to entry: Performance can relate to managing activities, processes (3.12), products (including services),

systems or organizations (3.1).
3.14
outsource

make an arrangement where an external organization (3.1) performs part of an organization’s function

or process (3.12)

Note 1 to entry: An external organization is outside the scope of the management system (3.4), although the

outsourced function or process is within the scope.
3.15
monitoring
determining the status of a system, a process (3.12) or an activity

Note 1 to entry: To determine the status, there can be a need to check, supervise or critically observe.

3.16
measurement
process (3.12) to determine a value
© ISO 2019 – All rights reserved 3
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3.17
audit

systematic, independent and documented process (3.12) for obtaining audit evidence and evaluating it

objectively to determine the extent to which the audit criteria are fulfilled

Note 1 to entry: An audit can be an internal audit (first party) or an external audit (second party or third party),

and it can be a combined audit (combining two or more disciplines).

Note 2 to entry: An internal audit is conducted by the organization itself, or by an external party on its behalf.

Note 3 to entry: “Audit evidence” and “audit criteria” are defined in ISO 19011.
3.18
conformity
fulfilment of a requirement (3.3)
3.19
non conformity
non-fulfilment of a requirement (3.3)
3.20
corrective action

action to eliminate the cause(s) of a nonconformity (3.19) and to prevent recurrence

3.21
continual improvement
recurring activity to enhance performance (3.13)
3.22
indoor environment

environment delimited by the envelope of the enclosures for any use except those dedicated exclusively

to industrial and/or agricultural activities
[SOURCE: UNE 171330-1:2008]
3.23
indoor air quality aspect

elements of the site and its surroundings, activities and/or services of an organization that can interact

with indoor quality
[SOURCE: UNE 171330-1:2008]
3.24
indoor air quality

quality of air inside a building, described in terms of odour, physical parameters, chemical and biological

pollutants

Note 1 to entry: Indoor air quality is directly related to the ventilation rate, air distribution patterns and pollution

sources.

Note 2 to entry: Indoor air quality is important in ensuring human health, olfactory comfort and perceived

comfort.

Note 3 to entry: Adapted from ISO 16813:2006, 3.21. The definition has been simplified to refer to a building

in general, versus only non-industrial buildings, and the non-essential but relevant characteristics are now

referenced in notes.
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4 Context of the organization
4.1 Understanding the organization and its context

The organization shall determine external and internal issues that are relevant to its purpose and that

affect its ability to achieve the intended outcome(s) of its indoor air quality management system.

4.2 Understanding the needs and expectations of interested parties
The organization shall determine:

a) the interested parties that are relevant to the indoor air quality management system;

b) the relevant requirements of these interested parties.
4.3 Determining the scope of the indoor air quality management system

The organization shall determine the boundaries and applicability of the indoor air quality management

system to establish its scope.
When determining this scope, the organization shall consider:
a) the external and internal issues referred to in 4.1;
b) the requirements referred to in 4.2.
The scope shall be available as documented information.
4.4 Indoor air quality management system

The organization shall establish, document, implement, maintain and continually improve an indoor air

quality management system, including the processes needed and their interactions, in accordance with

the requirements of this document. It shall determine how it will fulfil these requirements.

When an organization chooses to outsource any activity affecting conformity to these requirements,

the organization shall ensure control over such activities. The responsibilities and necessary controls

in such outsourced activities should be identified in the management system.

NOTE 1 An outsourced indoor air quality activity is one that the organization needs for its indoor air

management system and that it chooses to have performed by an external party.

NOTE 2 Ensuring control of outsourced activities does not absolve the organization of the responsibility to

conform to all requirements, including statutory and regulatory requirements.
5 Leadership
5.1 Leadership and commitment
5.1.1 General

Management shall demonstrate leadership and commitment with respect to the indoor air quality

management system by:

a) ensuring that the indoor air quality policies and indoor air quality objectives are established and

are compatible with the strategic direction of the organization;

b) ensuring the integration of the indoor air quality management system requirements into the

organization’s business processes;
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c) ensuring that the resources needed for the indoor air quality management system are available;

d) communicating the importance of an effective indoor air quality management system and of

conforming to the indoor air quality management system requirements;

e) ensuring that the indoor air quality management system achieves its intended outcome(s);

f) directing and supporting persons to contribute to the effectiveness of the indoor air quality

management system;
g) promoting continual improvement;

h) supporting other relevant managerial roles to demonstrate their leadership as it applies to their

areas of responsibility.
i) carrying out management reviews.

NOTE Reference to “business” in this document can be interpreted broadly to mean those activities that are

core to the purposes of the organization’s existence.
5.1.2 Management representatives

5.1.2.1 The organization should define roles, responsibilities and authority. These should be

documented and communicated within the organization, to facilitate the effective management of indoor

air quality.
The organization shall establish the appropriate communication channels for:
a) internal communication between its various levels and functions;

b) receiving, documenting and responding to communications from external stakeholders (see 7.4).

It shall ensure that the effectiveness of the indoor air quality management system is communicated.

5.1.2.2 As part of measuring the performance of the indoor air quality management system, the

organization may periodically monitor the perception of users regarding the fulfilment of their indoor

air quality expectations, as well as the management of the organization’s related activities. If a decision

is taken to conduct periodic monitoring, the organization shall determine and document the methods for

obtaining and using this information.
5.1.2.3 Manageme
...

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