ISO 54002:2025
(Main)Quality management systems — Guidance for the application of ISO 9001:2015 in police organizations
Quality management systems — Guidance for the application of ISO 9001:2015 in police organizations
This document gives guidance on the application of ISO 9001:2015 in police organizations. This document can assist a police organization to demonstrate its ability to consistently provide products and services that meet expectations of interested parties as well as applicable statutory and regulatory requirements. This document can assist a police organization in the satisfaction of interested parties. This document does not provide definitive interpretations of ISO 9001. This document is applicable to police organizations of all types, sizes, maturity level service and geographic location (e.g. police stations, border crossings, correctional facilities, civil defence).
Titre manque
Sistemi vodenja kakovosti - Smernice za uporabo ISO 9001 v policijskih organizacijah
General Information
Standards Content (Sample)
International
Standard
ISO 54002
First edition
Quality management systems —
2025-09
Guidance for the application of
ISO 9001:2015 in police organizations
Reference number
© ISO 2025
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
3.1 Terms related to police organizations .2
3.2 Terms related to police service .4
4 Context of the organization . 5
4.1 Understanding the organization and its context .5
4.2 Understanding the needs and expectations of interested parties .7
4.3 Determining the scope of the quality management system .8
4.4 Quality management system and its processes .9
5 Leadership .11
5.1 Leadership and commitment .11
5.1.1 General .11
5.1.2 Customer focus . 13
5.2 Policy .14
5.2.1 Establishing the quality policy .14
5.2.2 Communicating the quality policy . 15
5.3 Organizational roles, responsibilities and authorities . 15
6 Planning . 16
6.1 Actions to address risks and opportunities .16
6.2 Quality objectives and planning to achieve them.19
6.3 Planning of changes .21
7 Support .22
7.1 Resources . 22
7.1.1 General . 22
7.1.2 People . 23
7.1.3 Infrastructure .24
7.1.4 Environment for the operation of processes . 25
7.1.5 Monitoring and measuring resources . 26
7.1.6 Organizational knowledge . 28
7.2 Competence . 29
7.3 Awareness .31
7.4 Communication .32
7.5 Documented information . 34
7.5.1 General . 34
7.5.2 Creating and updating . 35
7.5.3 Control of documented information . 36
8 Operation .38
8.1 Operational planning and control . 38
8.2 Requirements for products and services . 39
8.2.1 Customer communication . 39
8.2.2 Determining the requirements related to products and services . 40
8.2.3 Review of requirements related to products and services.41
8.2.4 Changes to requirements for products and services .42
8.3 Design and development of products and services .42
8.3.1 General .42
8.3.2 Design and development planning .43
8.3.3 Design and development inputs . 44
8.3.4 Design and development controls .45
8.3.5 Design and development outputs . 46
iii
8.3.6 Design and development changes .47
8.4 Control of externally provided processes, products and services . 48
8.4.1 General . 48
8.4.2 Type and extent of control . 49
8.4.3 Information for external providers . 50
8.5 Production and service provision .51
8.5.1 Control of production and service provision .51
8.5.2 Identification and traceability .52
8.5.3 Property belonging to customers or external providers . 53
8.5.4 Preservation . 54
8.5.5 Post-delivery activities . 55
8.5.6 Control of changes . 56
8.6 Release of products and services .57
8.7 Control of nonconforming outputs .57
9 Performance evaluation .60
9.1 Monitoring, measurement, analysis and evaluation . . 60
9.1.1 General . 60
9.1.2 Customer satisfaction .62
9.1.3 Analysis and evaluation . 63
9.2 Internal audit . 64
9.3 Management review .
...
SLOVENSKI STANDARD
oSIST ISO/DIS 54002:2024
01-oktober-2024
Sistemi vodenja kakovosti - Smernice za uporabo ISO 9001 v policijskih
organizacijah
Quality management systems - Guidelines for the application of ISO 9001 in police
organizations
Titre manque
Ta slovenski standard je istoveten z: ISO/DIS 54002
ICS:
03.100.70 Sistemi vodenja Management systems
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
oSIST ISO/DIS 54002:2024 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
oSIST ISO/DIS 54002:2024
oSIST ISO/DIS 54002:2024
DRAFT
International
Standard
ISO/DIS 54002
ISO/TC 176
Quality management systems -
Secretariat: SCC
Guidelines for the application of ISO
Voting begins on:
9001 in police organizations
2024-06-12
ICS: 03.120.10; 03.100.70
Voting terminates on:
2024-09-04
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENTS AND APPROVAL. IT
IS THEREFORE SUBJECT TO CHANGE
AND MAY NOT BE REFERRED TO AS AN
INTERNATIONAL STANDARD UNTIL
PUBLISHED AS SUCH.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL,
TECHNOLOGICAL, COMMERCIAL AND
USER PURPOSES, DRAFT INTERNATIONAL
STANDARDS MAY ON OCCASION HAVE TO
This document is circulated as received from the committee secretariat.
BE CONSIDERED IN THE LIGHT OF THEIR
POTENTIAL TO BECOME STANDARDS TO
WHICH REFERENCE MAY BE MADE IN
NATIONAL REGULATIONS.
RECIPIENTS OF THIS DRAFT ARE INVITED
TO SUBMIT, WITH THEIR COMMENTS,
NOTIFICATION OF ANY RELEVANT PATENT
RIGHTS OF WHICH THEY ARE AWARE AND TO
PROVIDE SUPPORTING DOCUMENTATION.
Reference number
ISO/DIS 54002:2024(en)
oSIST ISO/DIS 54002:2024
DRAFT
ISO/DIS 54002:2024(en)
International
Standard
ISO/DIS 54002
ISO/TC 176
Quality management systems -
Secretariat: SCC
Guidelines for the application of ISO
Voting begins on:
9001 in police organizations
ICS: 03.120.10; 03.100.70
Voting terminates on:
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENTS AND APPROVAL. IT
IS THEREFORE SUBJECT TO CHANGE
AND MAY NOT BE REFERRED TO AS AN
INTERNATIONAL STANDARD UNTIL
PUBLISHED AS SUCH.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL,
© ISO 2024
TECHNOLOGICAL, COMMERCIAL AND
USER PURPOSES, DRAFT INTERNATIONAL
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
STANDARDS MAY ON OCCASION HAVE TO
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
This document is circulated as received from the committee secretariat. BE CONSIDERED IN THE LIGHT OF THEIR
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
POTENTIAL TO BECOME STANDARDS TO
WHICH REFERENCE MAY BE MADE IN
or ISO’s member body in the country of the requester.
NATIONAL REGULATIONS.
ISO copyright office
RECIPIENTS OF THIS DRAFT ARE INVITED
CP 401 • Ch. de Blandonnet 8
TO SUBMIT, WITH THEIR COMMENTS,
CH-1214 Vernier, Geneva
NOTIFICATION OF ANY RELEVANT PATENT
Phone: +41 22 749 01 11
RIGHTS OF WHICH THEY ARE AWARE AND TO
PROVIDE SUPPORTING DOCUMENTATION.
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland Reference number
ISO/DIS 54002:2024(en)
ii
oSIST ISO/DIS 54002:2024
ISO/DIS 54002:2024(en)
Contents Page
Foreword . vi
Introduction. vii
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 2
3.1 police organization . 2
3.1.1 mandate of the police organization . 2
3.1.2 citizen coexistence . 2
3.1.3 security . 2
3.1.4 context and challenges of the police organization . 2
3.2 interested party (of the police organization) . 2
3.2.1 dimension . 3
3.2.2 citizen . 3
3.2.3 citizen security . 3
3.2.4 customer of the police organization . 3
3.2.5 user of police service . 3
3.2.6 citizens, users, and beneficiaries of the police service . 3
3.3 police service . 3
3.3.1 service lines by process . 3
3.3.2 functional service lines . 3
3.4 public value (of the police service) . 4
3.5 legitimacy of the police organization . 4
3.5.1 requirement of the police service. 4
3.5.2 satisfaction with the police service . 4
3.6 indicators of the police organization . 4
3.6.1 police capacity . 4
3.6.2 integrity . 4
3.6.3 individual integrity . 4
3.6.4 organizational integrity . 4
3.6.5 sustainability . 4
3.7 police surveillance . 5
3.8 police activity . 5
3.9 police staff . 5
4 Context of the organization . 5
4.1 Understanding the organization and its context . 5
4.2 Understanding the needs and expectations of interested parties . 7
4.3 Determining the scope of the quality management system . 8
4.4 Quality management system and its processes . 9
5 Leadership . 11
5.1 Leadership and commitment .11
5.1.1 General.11
5.1.2 Customer focus . 13
5.2 Policy .14
5.2.1 Establishing the quality policy .14
5.2.2 Communicating the quality policy . 15
5.3 Organizational roles, responsibilities and authorities . 15
iii
oSIST ISO/DIS 54002:2024
ISO/DIS 54002:2024(en)
6 Planning . 16
6.1 Actions to address risks and opportunities . 16
6.2 Quality objectives and planning to achieve them . 19
6.3 Planning of changes .22
7 Support . 23
7.1 Resources .23
7.1.1 General.23
7.1.2 People.24
7.1.3 Infrastructure .24
7.1.4 Environment for the operation of processes . 26
7.1.5 Monitoring and measuring resources . 26
7.1.6 Organizational knowledge.28
7.2 Competence .29
7.3 Awareness .31
7.4 Communication .32
7.5 Documented information .34
7.5.1 General.34
7.5.2 Creating and updating documented information . 36
7.5.3 Control of documented information . 36
8 Operation . 38
8.1 Operational planning and control .38
8.2 Requirements for products and services . 39
8.2.1 Customer communication .39
8.2.2 Determining the requirements related to products and services . 40
8.2.3 Review of the requirements related to products and services . 41
8.2.4 Changes to requirements for products and services . 42
8.3 Design and development of products and services . 42
8.3.1 General.
...
FINAL DRAFT
International
Standard
ISO/FDIS 54002
ISO/TC 176
Quality management systems —
Secretariat: SCC
Guidelines for the application of ISO
Voting begins on:
9001:2015 in police organizations
2025-05-06
Voting terminates on:
2025-07-01
RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT,
WITH THEIR COMMENTS, NOTIFICATION OF ANY
RELEVANT PATENT RIGHTS OF WHICH THEY ARE AWARE
AND TO PROVIDE SUPPOR TING DOCUMENTATION.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO
LOGICAL, COMMERCIAL AND USER PURPOSES, DRAFT
INTERNATIONAL STANDARDS MAY ON OCCASION HAVE
TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL
TO BECOME STAN DARDS TO WHICH REFERENCE MAY BE
MADE IN NATIONAL REGULATIONS.
Reference number
ISO/FDIS 54002:2025(en) © ISO 2025
FINAL DRAFT
ISO/FDIS 54002:2025(en)
International
Standard
ISO/FDIS 54002
ISO/TC 176
Quality management systems —
Secretariat: SCC
Guidelines for the application of ISO
Voting begins on:
9001:2015 in police organizations
Voting terminates on:
RECIPIENTS OF THIS DRAFT ARE INVITED TO SUBMIT,
WITH THEIR COMMENTS, NOTIFICATION OF ANY
RELEVANT PATENT RIGHTS OF WHICH THEY ARE AWARE
AND TO PROVIDE SUPPOR TING DOCUMENTATION.
© ISO 2025
IN ADDITION TO THEIR EVALUATION AS
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO
LOGICAL, COMMERCIAL AND USER PURPOSES, DRAFT
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
INTERNATIONAL STANDARDS MAY ON OCCASION HAVE
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
TO BE CONSIDERED IN THE LIGHT OF THEIR POTENTIAL
or ISO’s member body in the country of the requester.
TO BECOME STAN DARDS TO WHICH REFERENCE MAY BE
MADE IN NATIONAL REGULATIONS.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland Reference number
ISO/FDIS 54002:2025(en) © ISO 2025
ii
ISO/FDIS 54002:2025(en)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
3.1 Terms related to police organizations .2
3.2 Terms related to police service .4
4 Context of the organization . 5
4.1 Understanding the organization and its context .5
4.2 Understanding the needs and expectations of interested parties .7
4.3 Determining the scope of the quality management system .8
4.4 Quality management system and its processes .9
5 Leadership .11
5.1 Leadership and commitment .11
5.1.1 General .11
5.1.2 Customer focus . 13
5.2 Policy .14
5.2.1 Establishing the quality policy .14
5.2.2 Communicating the quality policy . 15
5.3 Organizational roles, responsibilities and authorities . 15
6 Planning . 16
6.1 Actions to address risks and opportunities .16
6.2 Quality objectives and planning to achieve them.19
6.3 Planning of changes .21
7 Support .22
7.1 Resources . 22
7.1.1 General . 22
7.1.2 People . 23
7.1.3 Infrastructure .24
7.1.4 Environment for the operation of processes . 25
7.1.5 Monitoring and measuring resources . 26
7.1.6 Organizational knowledge . 28
7.2 Competence . 29
7.3 Awareness .31
7.4 Communication .32
7.5 Documented information . 34
7.5.1 General . 34
7.5.2 Creating and updating . 35
7.5.3 Control of documented information . 36
8 Operation .38
8.1 Operational planning and control . 38
8.2 Requirements for products and services . 39
8.2.1 Customer communication . 39
8.2.2 Determining the requirements related to products and services . 40
8.2.3 Review of requirements related to products and services.41
8.2.4 Changes to requirements for products and services .42
8.3 Design and development of products and services .42
8.3.1 General .42
8.3.2 Design and development planning .43
8.3.3 Design and development inputs . 44
8.3.4 Design and development controls .45
8.3.5 Design and development outputs . 46
iii
ISO/FDIS 54002:2025(en)
8.3.6 Design and development changes .47
8.4 Control of externally provided processes, products and services . 48
8.4.1 General . 48
8.4.2 Type and extent of control . 49
8.4.3 Information for external providers . 50
8.5 Production and service provision .51
8.5.1 Control of production and service provision .51
8.5.2 Identification and traceability .52
8.5.3 Property belonging to customers or external providers . 53
8.5.4 Preservation . 54
8.5.5 Post-delivery activities . 55
8.5.6 Control of changes . 56
8.6 Release of products and services .57
8.7 Control of nonconforming outputs .
...
ISO/FDIS 54002:2025(en)
ISO/TC 176
Secretariat: SCC
Date: 2025-0204-17
Quality management systems — Guidelines for the application of ISO
9001:2015 in police organizations
Systèmes de management de la qualité — Lignes directrices pour l’application de l’ISO 9001:2015
dans les organismes de contrôle
FDIS stage
ISO/FDIS 54002:2025(en)
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication
may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying,
or posting on the internet or an intranet, without prior written permission. Permission can be requested from either ISO
at the address below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: + 41 22 749 01 11
E-mail: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
ISO/FDIS 54002:2025(en)
Contents
Foreword . v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
3.1 Terms related to police organizations . 2
3.2 Terms related to police service . 4
4 Context of the organization . 5
4.1 Understanding the organization and its context . 5
4.2 Understanding the needs and expectations of interested parties . 8
4.3 Determining the scope of the quality management system . 9
4.4 Quality management system and its processes . 10
5 Leadership . 12
5.1 Leadership and commitment . 12
5.2 Policy . 15
5.3 Organizational roles, responsibilities and authorities . 16
6 Planning . 18
6.1 Actions to address risks and opportunities . 18
6.2 Quality objectives and planning to achieve them . 21
6.3 Planning of changes . 23
7 Support . 25
7.1 Resources . 25
7.2 Competence . 31
7.3 Awareness . 33
7.4 Communication . 35
7.5 Documented information . 37
8 Operation . 41
8.1 Operational planning and control . 41
8.2 Requirements for products and services . 43
8.3 Design and development of products and services . 46
8.4 Control of externally provided processes, products and services . 52
8.5 Production and service provision . 56
8.6 Release of products and services . 62
8.7 Control of nonconforming outputs . 63
9 Performance evaluation . 65
9.1 Monitoring, measurement, analysis and evaluation . 65
9.2 Internal audit . 70
9.3 Management review . 73
10 Improvement . 76
10.1 General . 76
10.2 Nonconformity and corrective action . 77
10.3 Continual improvement . 80
Annex A (informative) Police organization and police service . 81
Annex B (informative) Management of quality of the police organization . 92
Annex C (informative) Terminology in police organizations . 100
iii
ISO/FDIS 54002:2025(en)
Bibliography . 102
iv
ISO/FDIS 54002:2025(en)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
ISO technical committees. Each member body interested in a subject for which a technical committee has been
established has the right to be represented on that committee. International organizations, governmental and
non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the
International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types of
ISO document should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
ISO draws attention to the possibility that the implementation of this document may involve the use of (a)
patent(s). ISO takes no position concerning the evidence, validity or applicability of any claimed patent rights
in respect thereof. As of the date of publication of this document, ISO had not received notice of (a) patent(s)
which may be required to implement this document. However, implementers are cautioned that this may not
represent the latest information, which may be obtained from the patent database available at
www.iso.org/patents. ISO shall not be held responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO’s adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 176, Quality management and quality assurance.
This first edition cancels and replaces IWA 12:2013, which has been technically revised.
The main changes are as follows:
— the guidance of technical content for policing in ISO 9001:2015 has been updated;
— the structure has been changed to the ISO harmonized structure for Management System
Standardsmanagement system standards.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
v
ISO/FDIS 54002:2025(en)
Introduction
0.1 General
In this document, exact replication of the text reproduced from ISO 9001:2015 is placed in boxes to distinguish
it from guidance given for each clause.
Reference by police organizations to ISO 54002this document may be used in conjunction with reference to
ISO 9001.
ISO 9001:2015, Quality management systems — Requirements
Introduction
0.1 General
The adoption of a quality management system is a strategic decision for an organization that can help to
improve its overall performance and provide a sound basis for sustainable development initiatives.
The potential benefits to an organization of implementing a quality management system based on this
International Standard are:
a) the ability to consistently provide products and services that meet customer and applicable statutory and
regulatory requirements;
b) facilitating opportunities to enhance customer satisfaction;
c) addressing risks and opportunities associated with its context and objectives;
d) the ability to demonstrate conformity to specified quality management system requirements.
This International Standard can be used by internal and external parties.
It is not the intent of this International Standard to imply the need for:
— uniformity in the structure of different quality management systems;
— alignment of documentation to the clause structure of this International Standard;
— the use of the specific terminology of this International Standard within the organization.
The quality management system requirements specified in this International Standard are
complementary to requirements for products and services.
This International Standard employs the process approach, which incorporates the Plan-Do-Check-Act
(PDCA) cycle and risk-based thinking.
The process approach enables an organization to plan its processes and their interactions.
The PDCA cycle enables an organization to ensure that its processes are adequately resourced and
managed, and that opportunities for improvement are determined and acted on.
Risk-based thinking enables an organization to determine the factors that could cause its processes and
its quality management system to deviate from the planned results, to put in place preventive controls to
minimize negative effects and to make maximum use of opportunities as they arise. (see Clause A.4).
Consistently meeting requirements and addressing future needs and expectations poses a challenge for
organizations in an increasingly dynamic and complex environment. To achieve this objective, the
organization might find it necessary to adopt various forms of improvement in addition to correction and
continual improvement, such as breakthrough change, innovation and re-organization.
In this International Standard, the following verbal forms are used:
— “shall” indicates a requirement;
vi
ISO/FDIS 54002:2025(en)
— “should” indicates a recommendation;
— “may” indicates a permission;
— “can” indicates a possibility or a capability.
Information marked as “NOTE” is for guidance in understanding or clarifying the associated requirement.
Ensuring that citizens have trust in their police organizations is very important. Police organizations have a
vital role in maintaining social stability and creating a healthy, sustainable economic environment for
development and investment.
This document will benefit police organizations that are seeking to provide coherent and harmonized police
services. It supports the development of the police organization to achieve its desired strategies and goals.
When interest
...
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