Information technology -- Smart city ICT indicators

This document defines a comprehensive set of evaluation indicators specially related to information and communication technologies (ICT) adoption and usage in smart cities. Firstly, it establishes an overall framework for all the indicators. Then, it specifies the name, description, classification and measurement method for each indicator.

Technologies de l'information -- Indicateurs des TIC dans les villes intelligentes

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Status
Published
Publication Date
13-Oct-2019
Current Stage
6060 - International Standard published
Start Date
05-Sep-2019
Completion Date
14-Oct-2019
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ISO/IEC 30146:2019 - Information technology -- Smart city ICT indicators
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INTERNATIONAL ISO/IEC
STANDARD 30146
First edition
2019-10
Information technology — Smart city
ICT indicators
Technologies de l'information — Indicateurs des TIC dans les villes
intelligentes
Reference number
ISO/IEC 30146:2019(E)
ISO/IEC 2019
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ISO/IEC 30146:2019(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2019

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

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Published in Switzerland
ii © ISO/IEC 2019 – All rights reserved
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ISO/IEC 30146:2019(E)
Contents Page

Foreword ........................................................................................................................................................................................................................................iv

Introduction ..................................................................................................................................................................................................................................v

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

4 Abbreviations........................................................................................................................................................................................................... 2

5 General architecture ......................................................................................................................................................................................... 2

6 General principles ............................................................................................................................................................................................... 3

6.1 Indicators selection ............................................................................................................................................................................. 3

6.2 Indicators description ...................................................................................................................................................................... 3

7 Indicators description .................................................................................................................................................................................... 4

7.1 Citizen service .......................................................................................................................................................................................... 4

7.1.1 E-government service.................................................................................................................................................. 4

7.1.2 Transportation service ............................................................................................................................................... 4

7.1.3 Social insurance service............................................................................................................................................. 5

7.1.4 Medical service .................................................................................................................................................................. 5

7.1.5 Education service ............................................................................................................................................................ 6

7.1.6 Employment service ..................................................................................................................................................... 6

7.1.7 City public service ........................................................................................................................................................... 7

7.1.8 Service for poor and disabled people ............................................................................................................ 7

7.1.9 E-commerce service ...................................................................................................................................................... 8

7.2 Efficient governance ........................................................................................................................................................................... 8

7.2.1 City management ............................................................................................................................................................. 8

7.2.2 Public safety ......................................................................................................................................................................... 9

7.3 Liveable environment ....................................................................................................................................................................10

7.3.1 Environmental protection ....................................................................................................................................10

7.3.2 Green energy and energy efficiency .............................................................................................................11

7.4 Smart facility ..........................................................................................................................................................................................11

7.4.1 Network infrastructure ...........................................................................................................................................11

7.4.2 City model ...........................................................................................................................................................................11

7.5 Information resource......................................................................................................................................................................13

7.5.1 Open data and data sharing.................................................................................................................................13

7.5.2 Exploitation and utilization .................................................................................................................................13

7.6 Cyber security .......................................................................................................................................................................................14

7.6.1 Network security management ........................................................................................................................14

7.6.2 System and data security .......................................................................................................................................15

[9]

Annex A (informative) City model ..................................................................................................................................................................17

Bibliography .............................................................................................................................................................................................................................18

© ISO/IEC 2019 – All rights reserved iii
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ISO/IEC 30146:2019(E)
Foreword

ISO (the International Organization for Standardization) and IEC (the International Electrotechnical

Commission) form the specialized system for worldwide standardization. National bodies that

are members of ISO or IEC participate in the development of International Standards through

technical committees established by the respective organization to deal with particular fields of

technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other

international organizations, governmental and non-governmental, in liaison with ISO and IEC, also

take part in the work.

The procedures used to develop this document and those intended for its further maintenance are

described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for

the different types of document should be noted. This document was drafted in accordance with the

editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject

of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent

rights. Details of any patent rights identified during the development of the document will be in the

Introduction and/or on the ISO list of patent declarations received (see www .iso .org/patents) or the IEC

list of patent declarations received (see http: //patents .iec .ch).

Any trade name used in this document is information given for the convenience of users and does not

constitute an endorsement.

For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and

expressions related to conformity assessment, as well as information about ISO's adherence to the

World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso

.org/iso/foreword .html.

This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology.

Any feedback or questions on this document should be directed to the user’s national standards body. A

complete listing of these bodies can be found at www .iso .org/members .html.
iv © ISO/IEC 2019 – All rights reserved
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ISO/IEC 30146:2019(E)
Introduction

Smart city is a concept that has been widely used by city administrators, planners and implementers

for decades. Although the precise definition of smart city has not been agreed upon among different

international standardization organizations, the significance of information and communication

technology (ICT) as indispensable key enablers is universally recognized. During the global development

of smart cities, the issue of effectively adopting ICT in smart city programs as key enablers has become a

common focus among scientific research institutions, industries, city administrators and construction

[1][7][8]

implementers. This document supports the United Nations Sustainable Development Goals .

It is an urgent and important task to develop standard evaluation methods and indicators focusing on

the area of ICT within the smart city, with which the city stakeholders can understand the smart city

performance from the perspective of ICT. The evaluation methods and indicators focus on the individual

efficient functioning of different systems, infrastructures and facilities. In addition, they also provide

the guidance on how cities function holistically and facilitate innovation and growth in an integrated

and coherent way.

The purpose of establishing smart city ICT indicator systems and conducting smart city evaluations is

to guide and promote a systematic construction of a smart city. The indicators can be used as a whole

package to evaluate a smart city holistically. The package can also be tailored as individual parts when

evaluating cities or certain aspects of cities. The indicators can be used to:

— evaluate the city ICT preparation state before starting the smart city construction;

— evaluate the effect of city ICT during and after the smart city construction;

— compare the smart city construction between cities in the area of city ICT in a certain area to

promote smart city healthy competition and development.

This document establishes criteria to evaluate in making cities smarter. This document can be used

to evaluate the level of smart city development. It is applicable to city, municipality or the local

government. For city administration organizations, it can be used for self-evaluation and to develop

corresponding ICT strategies to make cities smarter. For related evaluation agencies and scientific

research institutions, it also provides guidance and reference in developing smart city ICT indicators.

The indicators in this document are consistent with the overall work of ISO/TC 268/WG 2 on smart city

indicators.
© ISO/IEC 2019 – All rights reserved v
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INTERNATIONAL STANDARD ISO/IEC 30146:2019(E)
Information technology — Smart city ICT indicators
1 Scope

This document defines a comprehensive set of evaluation indicators specially related to information

and communication technologies (ICT) adoption and usage in smart cities. Firstly, it establishes an

overall framework for all the indicators. Then, it specifies the name, description, classification and

measurement method for each indicator.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purpose of this document, the following terms and definitions apply.

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

— ISO Online browsing platform: available at https: //www .iso .org/obp
— IEC Electropedia: available at http: //www .electropedia .org/
3.1
performance indicators

category of quantized and pre-authorized benchmarks that reflect the realization of the goals

[SOURCE: ISO 15746-1:2015, 2.7]
3.2
performance indicators

set of indicators used to measure the level of convenience, habitability, comfort, security

and happiness felt by city users for related ICT infrastructures, applications and services in developing

a smart city
3.3
capability indicators

set of indicators used to measure the level of design, development, innovation and coverage

area of ICT infrastructures, applications and services in developing a smart city

3.4
e-government

digital interaction between a government and citizens, government and businesses, and between

government agencies
[SOURCE: ISO 19101-1:2014,4.1.10]
3.5
city model

appropriate set of data which models those physical and social aspects of the city that are relevant for

its objectives
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ISO/IEC 30146:2019(E)
3.6
real-world feature
physical or social feature that exists in the city
EXAMPLE Buildings and voting districts.
3.7
feature catalogue

agreed set of feature types which represent those real-world features (3.6) in the city model (3.5)

4 Abbreviations
API application programming interface
APP application
CCTV closed circuit television
FTTH fiber to the home
ICT information and communication technologies
5 General architecture

The general architecture of smart city ICT indicators is shown in Figure 1. From the figure, the taxonomy

of indicators in this document is defined.
Figure 1 — General architecture of smart city ICT indicators

Smart city ICT indicators are classified as performance indicators and capability indicators. The

smart city performance indicators include citizen service level, efficient governance level and liveable

environment level. The smart city capability indicators include the smart facility level, information

resource level and cyber security level.
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ISO/IEC 30146:2019(E)

The system of smart city ICT indicators is categorized into two dimensions and each dimension includes

three levels. First-level and second-level indicators are basic classifications of indicators. Third-level

indicators are specific indicators which are used in the smart city evaluation process.

6 General principles
6.1 Indicators selection
The design principles of the smart city ICT indicators are provided as below:
— Clear and unambiguous
— Each indicator needs to have a clear definition and measurement method.
— A measurement method needs to be a simple formula.
— Scientific and reasonable

— The indicators need to reflect the connotations and characteristics of the smart city.

— The quantity of listed indicators needs to be reasonable. There is no need to have too many

indicators.
— Representative

— The indicators need to be citizen oriented and performance oriented. A large proportion of

performance indicators are related with citizen benefits and citizen experience.
— The indicators need to take the vision of the city into account.
— Collectable and quantifiable
— The indicators need to be objective, not subjective.
— The indicators need to have a clear data source.
— Consistent
— The indicators need to be in line with related International Standards.
— Continuously updated

— The indicators need to be continuously updated with the development status of the smart city.

6.2 Indicators description

In this document, tables are used to describe the indicators. Each table has 4 columns named by number,

indicator name, description and measurement method.

The system of smart city ICT indicators includes three levels, as shown in Figure 1. This document uses

“L1” to “Ln” to represent the first-level indicators. For example, it uses "L1" to represent the first-level

indicator. “L1.1” represents the second-level indicator which is categorized into the first-level indicator

“L1”. “L1.1.1” represents the third-level indicator which is classified to the second-level indicator “L1.1”.

When specifying the measuring method of each indicator, a hundred-mark system is adopted in this

document.
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ISO/IEC 30146:2019(E)
7 Indicators description
7.1 Citizen service
7.1.1 E-government service

The indicator “e-government service” is used to assess the convenience of government services. This

indicator is used to assess the ICT’s contribution to the performance of the government to promote

innovative services for citizens.
Related third-level indicators are shown in Table 1.
Table 1 — Evaluation indicators related to e-government service
Number Indicator name Description Measurement method
Physical convenience eval-
Percentage of one- uation of government ser-
(number of one-stop government services/
L1.1.1 stop government vices, that all required pro-
total number of government services) × 100
services cedures can be processed at
one physical location
Percentage of govern-
(number of government services which can
ment services which Online convenience evalua-
L1.1.2 be accessed via single web portal/total num-
can be solved via tion of government services
ber of government services) × 100
single sign in

Implementation of Effectiveness of implemen- (number of governmental services or depart-

L1.1.3 electronic or digital tation of electronic/digital ments using digital signatures/total number

signature signatures of governmental services in the city) × 100
(number of citizen requests processed
correctly/total number of citizen re-
Percentage of citizen
quests) × 100
service requests Evaluation of government
NOTE Citizen requests from citizens to local
L1.1.4 which can be pro- service effectiveness based
government to cope with the problems in
cessed appropriately on citizen requests
public services, which are submitted through
by government
the phone call, e-mail, social media and mes-
sages through APPs.
7.1.2 Transportation service

The indicator “transportation service” is used to assess the ICT’s contribution to the convenience of

public transportation services and travel information services.
Related third-level indicators are shown in Table 2.
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ISO/IEC 30146:2019(E)
Table 2 — Evaluation indicators related to transportation service
Number Indicator name Description Measurement method
(b1 + b2 + b3), where
b1 = 60, when a city has opened the public
transportation information, including real
time status of transportation services; oth-
erwise b1 = 0;
b2 = 20, when a city has opened the public
Release of operation transportation information through at least

information of public Evaluation of public trans- one of e-board, TV, broadcasting, APPs and

L1.2.1
transportation ser- portation information service etc.; otherwise b2 = 0;
vices
b3 = 20, when a city has opened the public
transportation information at the level of
second tier main roads and above; other-
wise b3 = 0.
NOTE City road network includes fast track,
main road, second tier main road, minor
road and bypass.
Percentage of avail-
(number of public transportation routes sup-
able forecasting Evaluation of public trans-
L1.2.2 porting real time arrival forecast/total num-
information of public portation forecasting service
ber of public transportation routes) × 100
vehicles
(average number of trips per day using
Percentage of e-pay-
Evaluation of public trans- e-payment on public transportation/total
L1.2.3 ment used in public
portation payment service average number of trips per day taking pub-
vehicles
lic transportation) × 100
7.1.3 Social insurance service

The indicator “social insurance service” is used to assess the ICT’s contribution to the effectiveness of

public social insurance services.
Related third-level indicators are shown in Table 3.
Table 3 — Evaluation indicators related to social insurance service
Number Indicator name Description Measurement method
online services provided via: Web sites,

Online social insur- Evaluation of online social self-service machines, APPs on cell phone,

L1.3.1
ance service insurance service hotline and short message. 25 points for each
method, the total score is 100
Percentage of com-
Evaluation of communities (number of communities supporting self-ser-
munities supporting
L1.3.2 supporting social insurance vice for social insurance services/total num-
self-service for social
services in self-service way ber of residence communities) × 100
insurance services
services across the city include: social insur-
Degree of social ance relationship transfer, social insurance
Evaluation of promoting so-
insurance services authentication, balance accounts of medical
L1.3.3 cial insurance services that
which are available service, social security status inquiry and
are available across the city
across the city comparison. 25 points for each service, the
total score is 100
7.1.4 Medical service

The indicator “medical service” is used to assess ICT’s contribution to the efficiency of health services.

Related third-level indicators are shown in Table 4.
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ISO/IEC 30146:2019(E)
Table 4 — Evaluation indicators related to medical service
Number Indicator name Description Measurement method
Evaluation of promoting smart
Percentage of medical (number of medical institutions which
health care and citizen servic-
institutions that have have established e-medical records/
L1.4.1 es to improve the efficiency
established e-medical total number of medical institutions in a
and quality of medical servic-
records city) × 100
es by using e-medical records
Evaluation of promoting treat- (annual number of appointed treatments
Percentage of treatment
ment appointment to improve provided by medical institution/annual
L1.4.2 appointment of medical
the efficiency and quality of number of treatments provided by medi-
services institutions
medical services cal services) × 100
Evaluation of promoting smart
health care and citizen servic- (annual number of treatments with
Percentage of e-health
L1.4.3 es to improve the efficiency usage of e-health records/annual num-
records usage
and quality of health care ser- ber of treatments) × 100
vices by using e-health records
Coverage rate of (number of citizens in the city who can
Coverage rate of community
L1.4.4 community e-health access the e-health services)/(total num-
e-health services
services ber of citizens in the city) × 100
Proportion of electronic (number of citizens in the city who have
Ratio of residents who have
L1.4.5 health records archived, the e-health records)/(total number of
the electronic health records
used and shared citizens in the city) × 100
7.1.5 Education service

The indicator “education service” is used to assess ICT’s contribution to the convenience and

inclusiveness of education services, especially the possibility to access smart e-learning systems.

Related third-level indicators are shown in Table 5.
Table 5 — Evaluation indicators related to education service
Number Indicator name Description Measurement method
Percentage of class-
(number of schools which have multi-
rooms with multimedia Evaluation of establishing
L1.5.1 media equipment in each classroom/
equipment, such as TVs, smart e-learning systems
total number of schools) × 100
projectors and so on
Evaluation of using network (number of schools providing on
Percentage of schools
L1.5.2 as an enabling technique to campus wireless network access/total
with wireless access
provide e-learning services number of schools) × 100
7.1.6 Employment service

The indicator “employment service” is used to assess the performance of ICT technologies to improve

employment services by providing online information and services.
Related third-level indicators are shown in Table 6.
Table 6 — Evaluation indicators related to employment service
Number Indicator name Description Measurement method

Coverage rate of popu- Evaluation of providing (number of unemployed people able to

lation having access to employment information to im- get access to employment information/

L1.6.1

employment informa- prove the level of employment recorded number of unemployed peo-

tion service services ple) × 100
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ISO/IEC 30146:2019(E)
Table 6 (continued)
Number Indicator name Description Measurement method
online service can be delivered via:
Evaluation of delivering Web sites, self-service machines, APPs
Usage of online delivery
L1.6.2 online employment service in on cellphone, and hotline & short mes-
of employment services
various ways sage. 25 points for each method, the
total score is 100
7.1.7 City public service

The indicator “city public service” is used to assess the performance and inclusiveness of public services

through Internet.
Related third-level indicators are shown in Table7.
Table 7 — Evaluation indicators related to city public service
Number Indicator name Description Measurement method
2 points for each municipal service provided
via mobile Internet, the highest score up to 70.
Municipal services include, but not limited to:
utility payment (including at least water, elec-
tricity and gas), hospital appointment, vehicle
violation query, vehicle fine payment, public
Provision of munici- Evaluation of providing
transport ticket purchase, main scenic spot
L1.7.1 pal services through municipal services through
ticket purchase, tourism problem complaints
mobile Internet mobile Internet
and other life services, and social security
query, provident fund query, tax service, en-
try-exit service, marriage service appointment,
birth certificate service, motor vehicle and
driver's license services, environmental prob-
lem complaints and other government services.

Usage of municipal Evaluation of using mu- (number of users using municipal services

L1.7.2 services through nicipal services through through mobile Internet/permanent resident

mobile Internet mobile Internet population) × 100
10 main fields of one card/device solution
application: comprehensive city transportation
Evaluation of using one (including bus, subway, light rail, ferry, taxi,
card/device solution: that and public bike), utility bills, social insurance

Usage of one card/ all services and applica- services, scenic spots, residential communi-

L1.7.3

device solution tions in a particular field ties, parking lot management, supermarket

can be accessed via one payment, floating population management,
card/device social endowment and helping disabled people.
10 points for supporting each field application,
the total score is 100.
7.1.8 Service for poor and disabled people

The indicator “service for poor and disabled people” is used to assess the service performance for poor

people and disabled people by means of ICT.
Related third-level indicators are shown in Table 8.
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ISO/IEC 30146:2019(E)
Table 8 — Evaluation indicators related to service for poor and disabled people
Number Indi
...

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