Accessibility and usability of the built environment - Technical performance criteria and specifications

This document has been developed to support EN 17210, “Accessibility and usability of the built environment – Functional requirements”. This document provides and exemplifies technical performance criteria and specifications for an accessible and usable built environment, following the Design for All/Universal design principles. The document specifies what is necessary to align with these principles which will facilitate equitable and safe use for a wide range of users.
The technical performance criteria and specifications are applicable across the full spectrum of the built environment and can be used as criteria for awarding public contracts (in support of the Public Procurement Directives).
These technical performance criteria and specifications are specifically applicable to the design, construction, refurbishment or adaptation, and maintenance of public or public-use environments including external areas.
Alternatively, national standards and regulations may determine the technical performance criteria and specifications to fulfil the functional requirements of EN 17210.
NOTE 1     Design for All and Universal Design share a similar inclusive design philosophy. Universal Design means the design of products, environments, programmes and services to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design. Universal Design shall not exclude assistive devices for particular groups of persons with disabilities where this is needed (UN CRPD).
NOTE 2     Terms such as "design for all", "universal design", "accessible design", "barrier-free design", "inclusive design" and "transgenerational design" are often used interchangeably with the same meaning.

Barrierefreiheit und Nutzbarkeit der gebauten Umgebung - Technische Leistungskriterien und Anforderungen

Accessibilité et utilisabilité de l’environnement bâti - Critères et spécifications de performance technique

Le présent document a été élaboré pour venir à l’appui de l’EN 17210, « Accessibilité et utilisabilité de l’environnement bâti – Exigences fonctionnelles ». Il fournit des exemples illustrant les critères et spécifications de performance technique pour un environnement bâti accessible et utilisable selon les principes de conception universelle/conception pour tous. Le présent document spécifie les mesures nécessaires à mettre en oeuvre afin de respecter ces principes, qui ont pour vocation de faciliter l’utilisation sûre et équitable de l’environnement bâti pour un large éventail d’utilisateurs.
Les critères et spécifications de performance technique sont applicables à l’ensemble du spectre de l’environnement bâti et peuvent être utilisés comme critères pour la passation de marchés publics (à l’appui des directives relatives aux marchés publics).
Ces critères et spécifications de performance technique s’appliquent en particulier à la conception, à la construction, à la réhabilitation et à la maintenance d’environnements publics ou à usage public, y compris les espaces extérieurs.
Des normes nationales et des réglementations peuvent aussi déterminer les critères et spécifications de performance technique permettant de satisfaire aux exigences fonctionnelles de l’EN 17210.
NOTE 1 La « conception pour tous » et la « conception universelle » partagent une philosophie de conception inclusive similaire. La conception universelle désigne la conception de produits, d’environnements, de programmes et de services destinés à être utilisés par tous, dans la mesure du possible, sans nécessiter d’adaptations ni de conception spécifique. La conception universelle ne doit pas exclure les aides techniques destinées à certains groupes particuliers ou personnes handicapées qui en ont besoin (CDPH de l’ONU).
NOTE 2 Les termes tels que « conception pour tous », « conception universelle », « conception accessible », « aménagement à accès facile », « conception inclusive » et « conception transgénérationnelle » sont souvent utilisés indifféremment, mais dans le même sens.

Dostopnost in uporabnost grajenega okolja - Merila in specifikacije glede tehnične učinkovitosti

General Information

Status
Published
Public Enquiry End Date
21-Apr-2021
Publication Date
20-Jul-2021
Technical Committee
Current Stage
6060 - National Implementation/Publication (Adopted Project)
Start Date
01-Jul-2021
Due Date
05-Sep-2021
Completion Date
21-Jul-2021

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SLOVENSKI STANDARD
SIST-TP CEN/TR 17621:2021
01-september-2021

Dostopnost in uporabnost grajenega okolja - Merila in specifikacije glede tehnične

učinkovitosti

Accessibility and usability of the built environment - Technical performance criteria and

specifications

Barrierefreiheit und Nutzbarkeit der gebauten Umgebung - Technische Leistungskriterien

und Anforderungen

Accessibilité et utilisabilité de l’environnement bâti - Critères et spécifications de

performance technique
Ta slovenski standard je istoveten z: CEN/TR 17621:2021
ICS:
91.010.30 Tehnični vidiki Technical aspects
91.040.01 Stavbe na splošno Buildings in general
SIST-TP CEN/TR 17621:2021 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------
SIST-TP CEN/TR 17621:2021
---------------------- Page: 2 ----------------------
SIST-TP CEN/TR 17621:2021
TECHNICAL REPORT
CEN/TR 17621
RAPPORT TECHNIQUE
TECHNISCHER BERICHT
June 2021
ICS 91.040.01
English version
Accessibility and usability of the built environment -
Technical performance criteria and specifications

Accessibilité et utilisabilité de l'environnement bâti - Barrierefreiheit und Nutzbarkeit der gebauten

Critères et spécifications de performance technique Umgebung - Technische Leistungskriterien und

Anforderungen

This Technical Report was approved by CEN on 23 May 2021. It has been drawn up by the Technical Committee CEN/CLC/JTC

11.

CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium,

Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,

Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia,

Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.
CEN-CENELEC Management Centre:
Rue de la Science 23, B-1040 Brussels

© 2021 CEN/CENELEC All rights of exploitation in any form and by any means Ref. No. CEN/TR 17621:2021 E

reserved worldwide for CEN national Members and for
CENELEC Members.
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SIST-TP CEN/TR 17621:2021
CEN/TR 17621:2021 (E)
Contents Page

European foreword ...................................................................................................................................................... 5

Introduction .................................................................................................................................................................... 5

1 Scope .................................................................................................................................................................... 7

2 Normative references .................................................................................................................................... 7

3 Terms and definitions ................................................................................................................................... 7

4 Legal and policy background and associated benefits ...................................................................... 8

5 Diversity of users and design considerations ....................................................................................... 8

6 Wayfinding ........................................................................................................................................................ 8

6.1 Wayfinding, orientation and navigation................................................................................................. 8

6.2 Wayfinding information ............................................................................................................................... 8

6.3 Visual contrast ................................................................................................................................................. 9

6.4 Tactile information ...................................................................................................................................... 14

6.5 Audible information and hearing enhancement ............................................................................... 19

6.6 Signage .............................................................................................................................................................. 20

6.7 Graphical symbols ........................................................................................................................................ 25

7 Access in the outdoor environment ....................................................................................................... 26

7.1 Accessible routes........................................................................................................................................... 26

7.2 Street furniture .............................................................................................................................................. 36

7.3 Pedestrian crossings .................................................................................................................................... 38

7.4 Squares and plazas ....................................................................................................................................... 44

7.5 ‘Shared Space’ design approach............................................................................................................... 45

7.6 Plantings........................................................................................................................................................... 46

7.7 Pedestrian bridges and underpasses .................................................................................................... 47

8 Arrival and departure areas – Parking areas ..................................................................................... 48

8.1 Rationale .......................................................................................................................................................... 48

8.2 Boarding points/Set-down points .......................................................................................................... 48

8.3 Location of designated accessible parking spaces ............................................................................ 49

8.4 Number of designated accessible parking spaces ............................................................................. 49

8.5 Design of designated accessible parking space ................................................................................. 50

8.6 Pedestrian paths in car parks ................................................................................................................... 51

8.7 Signage of designated parking spaces ................................................................................................... 51

8.8 Access from parking space to an adjacent higher pedestrian path ............................................ 52

8.9 Surface .............................................................................................................................................................. 52

8.10 Indoor parking ............................................................................................................................................... 52

8.11 Cycle parking .................................................................................................................................................. 52

9 Horizontal circulation in buildings ........................................................................................................ 52

9.1 Entrances ......................................................................................................................................................... 52

9.2 Corridors and passageways ...................................................................................................................... 58

9.3 Doors ................................................................................................................................................................. 62

9.4 Windows ........................................................................................................................................................... 67

9.5 Patios, balconies, terraces ......................................................................................................................... 69

9.6 Surface finishes and materials ................................................................................................................. 70

10 Vertical circulation in buildings and outdoors .................................................................................. 73

10.1 Ramps ................................................................................................................................................................ 73

10.2 Steps and stairs .............................................................................................................................................. 79

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SIST-TP CEN/TR 17621:2021
CEN/TR 17621:2021 (E)

10.3 Handrails ......................................................................................................................................................... 83

10.4 Lifts .................................................................................................................................................................... 88

10.5 Vertical and inclined lifting platforms .................................................................................................. 99

10.6 Escalators and moving walks ................................................................................................................ 104

11 Specific indoor and outdoor areas, equipment and provisions ................................................ 104

11.1 Service counters for information, ticketing and reception ........................................................ 104

11.2 Waiting and queuing areas .................................................................................................................... 106

11.3 Seating and resting areas ........................................................................................................................ 107

11.4 Storage areas, lockers and baggage storage .................................................................................... 110

11.5 Kitchen areas and kitchenettes ............................................................................................................ 111

11.6 Facilities for assistance dogs (outdoor and indoor) ..................................................................... 114

12 Sanitary accommodation ........................................................................................................................ 114

12.1 Accessible toilets ........................................................................................................................................ 114

12.2 Toilets for general use ............................................................................................................................. 124

12.3 Sanitary facilities for other users ........................................................................................................ 125

12.4 Showers and bathrooms.......................................................................................................................... 131

13 User interface, controls and switches ................................................................................................ 134

13.1 Rationale ....................................................................................................................................................... 134

13.2 Public ICT information screens ............................................................................................................ 134

13.3 ICT user interfaces .................................................................................................................................... 135

13.4 Controls and switches .............................................................................................................................. 136

13.5 Examples of general use elements ...................................................................................................... 138

14 Fire safety for all - Evacuation and emergency exits .................................................................... 139

14.1 Concept for Fire safety for all ................................................................................................................ 139

14.2 Fire engineering design objectives ..................................................................................................... 139

14.3 Evacuation for all ....................................................................................................................................... 139

14.4 Assistive fire evacuation: Areas of rescue assistance ................................................................... 139

14.5 Emerging fire evacuation technologies ............................................................................................. 140

14.6 Fire defence plans...................................................................................................................................... 140

14.7 Lifts for emergency evacuation ............................................................................................................ 140

14.8 Emergency warning systems, signals and information ............................................................... 140

14.9 Emergency exit doors ............................................................................................................................... 141

15 Environmental conditions in buildings ............................................................................................. 141

15.1 Lighting .......................................................................................................................................................... 141

15.2 Acoustics ....................................................................................................................................................... 148

15.3 Indoor air quality ....................................................................................................................................... 154

16 Accommodation ......................................................................................................................................... 154

16.1 General .......................................................................................................................................................... 154

16.2 Hotels ............................................................................................................................................................. 155

16.3 Student accommodation ......................................................................................................................... 159

16.4 Adaptable housing ..................................................................................................................................... 160

17 Cultural, leisure and sport buildings .................................................................................................. 164

17.1 General .......................................................................................................................................................... 164

17.2 Auditoriums, concert halls and similar ............................................................................................. 164

17.3 Libraries ........................................................................................................................................................ 167

17.4 Museums ....................................................................................................................................................... 169

17.5 Heritage buildings and sites .................................................................................................................. 171

17.6 Retail and shopping buildings .............................................................................................................. 175

17.7 Sport facilities ............................................................................................................................................. 177

17.8 Restaurants, bars and cafés ................................................................................................................... 178

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SIST-TP CEN/TR 17621:2021
CEN/TR 17621:2021 (E)

17.9 Swimming pools, saunas ......................................................................................................................... 181

18 Administrative, service and employment buildings ..................................................................... 182

18.1 General ........................................................................................................................................................... 182

18.2 Conference venues..................................................................................................................................... 182

18.3 Offices ............................................................................................................................................................. 183

18.4 Healthcare buildings ................................................................................................................................. 184

18.5 Educational buildings ............................................................................................................................... 189

18.6 Laboratories ................................................................................................................................................ 191

18.7 Banks, post offices ..................................................................................................................................... 192

18.8 Industrial buildings ................................................................................................................................... 193

18.9 Courts, police stations and detention facilities ............................................................................... 194

18.10 Religious buildings .................................................................................................................................... 195

19 Outdoor and urban areas ........................................................................................................................ 196

19.1 General ........................................................................................................................................................... 196

19.2 Playgrounds ................................................................................................................................................. 196

19.3 Garden, parks and nature parks ........................................................................................................... 197

19.4 Beaches .......................................................................................................................................................... 197

20 Transport facilities .................................................................................................................................... 198

20.1 General ........................................................................................................................................................... 198

20.2 Taxi facilities ............................................................................................................................................... 198

20.3 Bus and coach facilities ............................................................................................................................ 199

20.4 Rail facilities ................................................................................................................................................ 204

20.5 Metro/underground facilities ............................................................................................................... 206

20.6 Tram and light rail facilities .................................................................................................................. 207

20.7 Airport facilities ......................................................................................................................................... 208

20.8 Ports facilities ............................................................................................................................................. 209

20.9 Cable car facilities ...................................................................................................................................... 210

20.10 Service stations ........................................................................................................................................... 210

Annex A (informative) Visual contrast charts .............................................................................................. 212

Annex B (informative) Examples of pedestrian crossings ....................................................................... 215

Annex C (informative) List of figures ............................................................................................................... 222

Bibliography............................................................................................................................................................... 226

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SIST-TP CEN/TR 17621:2021
CEN/TR 17621:2021 (E)
European foreword

This document (CEN/TR 17621:2021) has been prepared by the Joint Technical Committee CEN-

CENELEC/JTC 11 “Accessibility in the built environment”, the secretariat of which is held by UNE.

Attention is drawn to the possibility that some of the elements of this document may be the subject of

patent rights. CEN and CENELEC shall not be held responsible for identifying any or all such patent rights.

This document has been prepared under Mandate M/420 given to CEN, CENELEC and ETSI by the

European Commission and the European Free Trade Association in support of European accessibility

requirements for public procurement in the built environment.

Any feedback and questions on this document should be directed to the users’ national standards

body/national committee. A complete listing of these bodies can be found on the CEN and CENELEC

websites.
---------------------- Page: 7 ----------------------
SIST-TP CEN/TR 17621:2021
CEN/TR 17621:2021 (E)
Introduction

This document exemplifies the technical performance criteria and specifications to fulfil the functional

requirements given in the European Standard EN 17210. It demonstrates a proposal, or proposals, to

achieve the EN requirements and recommendations, drawing on performance criteria and specifications

given in International Standard ISO 21542, where these exist and/or with examples from other standards

and guidance documents, where relevant.

Alternatively, national standards or regulations may be used to determine the technical performance

criteria and specifications to fulfil the functional requirements of the EN 17210.

Another CEN-CENELEC Technical Report (CEN/TR 17622) will detail the assessment of conformity to the

functional requirements given in the European Standard EN 17210.

This document is intended to be read alongside EN 17210. The structure in CEN/TR 17621 follows the

EN structure, listing the equivalent headings, clauses and bullet points (a), b), c) etc.) and providing a

way, or ways, to achieve the functional requirements and recommendations.

Where there are no technical criteria related to the EN clause / sub-clause, such as the Rationale, this is

stated rather than leaving this blank.

Technical performance criteria and specifications from ISO 21542:2011 are used in the CEN/TR 17621

as the main source of information, and this is not referenced as the source each time, as this would be

repetitive. When the source is ISO 21542:2021 (Enquiry version) we include this source in brackets, and

other sources are also referenced.

Other sources are used where these have been identified as providing information not covered in

ISO 21542 or useful supplementary information.
Additional sources include:

— EN 16584-1, Railway applications – Design for PRM use – General requirements – Part 1: Contrast,

— EN 16584-2, Railway applications – Design for PRM use – General requirements – Part 2: Information.

— EN 16584-3, Railway applications – Design for PRM use – General requirements – Part 3: Optical and

friction characters.

— EN 16587, Railway applications – Design for PRM use –Requirements for obstacle free routes for

infrastructure,
— Other specific ENs and product related ENs,
— National standards,
— Guidance on a specific matter.
See also the Bibliography.
---------------------- Page: 8 ----------------------
SIST-TP CEN/TR 17621:2021
CEN/TR 17621:2021 (E)
1 Scope

This document has been developed to support EN 17210, “Accessibility and usability of the built

environment – Functional requirements”. This document provides and exemplifies technical

performance criteria and specifications for an accessible and usable built environment, following the

Design for All/Universal design principles. The document specifies what is necessary to align with these

principles which will facilitate equitable and safe use for a wide range of users.

The technical performance criteria and specifications are applicable across the full spectrum of the built

environment and can be used as criteria for awarding public contracts (in support of the Public

Procurement Directives).

These technical performance criteria and specifications are specifically applicable to the design,

construction, refurbishment or adaptation, and maintenance of public or public-use environments

including external areas.

Alternatively, national standards and regulations can determine the technical performance criteria and

specifications to fulfil the functional requirements of EN 17210.

NOTE 1 Design for All and Universal Design share a similar inclusive design philosophy. Universal Design means

the design of products, environments, programmes and services to be usable by all people, to the greatest extent

possible, without the need for adaptation or specialized design. Universal Design does not exclude assistive devices

for particular groups of persons with disabilities where this is needed (UN CRPD).

NOTE 2 Terms such as "design for all", "universal design", "accessible design", "barrier-free design", "inclusive

design" and "transgenerational design" are often used interchangeably with the same meaning.

2 Normative references

The following documents are referred to in the text in such a way that some or all of their content

constitutes requirements of this document. For dated references, only the edition cited applies. For

undated references, the latest edition of the referenced document (including any amendments) applies.

EN 17210, Accessibility and usability of the built environment - Functional requirements

3 Terms and definitions

For the purposes of this document, the terms and definitions given in EN 17210 and the following apply:

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

— ISO Online browsing platform: available at https://www.iso.org/obp
— IEC Electropedia: available at http://www.electropedia.org/
3.1
light reflectance value
LRV

proportion of visible light reflected by a surface at all wavelengths and directions when illuminated by a

light source

Note 1 to entry: LRV is also known as the luminance reflectance factor or CIE Y value (see International

Commission on Illumination, CIE, Publication 15:2004, 3 Edition, Colorimetry).

Note 2 to entry: The LRV is expressed on a scale of 0 to 100, with a value of 0 points for pure black and a value of

100 points for pure white.
[SOURCE: ISO 21542:2011, definition 3.41]
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SIST-TP CEN/TR 17621:2021
CEN/TR 17621:2021 (E)
3.2
luminance contrast

luminance of one surface or component compared to the luminance of the background or adjoining

surface
[SOURCE: ISO 21542:2021, 3.28, modified]
4 Legal and policy background and associated benefits
See EN 17210, no applicable technical specification.
5 Diversity of users and design considerations
See EN 17210, no applicable technical specification.
6 Wayfinding
6.1 Wayfinding, orientation and navigation
6.1.1 Rationale
See EN 17210, no applicable technical specification.

The functional requirements and recommendations in EN 17210 can be achieved by providing:

6.1.2 General
This is an overview of 6.2 to 6.8.
6.2 Wayfinding information
6.2.1 Rationale
See EN 17210, no a
...

SLOVENSKI STANDARD
kSIST-TP FprCEN/TR 17621:2021
01-april-2021

Dostopnost in uporabnost grajenega okolja - Merila in specifikacije glede tehnične

učinkovitosti

Accessibility and usability of the built environment - Technical performance criteria and

specifications

Barrierefreiheit und Nutzbarkeit der gebauten Umgebung - Technische Leistungskriterien

und Anforderungen
Ta slovenski standard je istoveten z: FprCEN/TR 17621
ICS:
91.010.30 Tehnični vidiki Technical aspects
91.040.01 Stavbe na splošno Buildings in general
kSIST-TP FprCEN/TR 17621:2021 en,fr,de

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------
kSIST-TP FprCEN/TR 17621:2021
---------------------- Page: 2 ----------------------
kSIST-TP FprCEN/TR 17621:2021
TECHNICAL REPORT
FINAL DRAFT
FprCEN/TR 17621
RAPPORT TECHNIQUE
TECHNISCHER BERICHT
January 2021
ICS
English version
Accessibility and usability of the built environment -
Technical performance criteria and specifications
Barrierefreiheit und Nutzbarkeit der gebauten
Umgebung - Technische Leistungskriterien und
Anforderungen

This draft Technical Report is submitted to CEN members for Vote. It has been drawn up by the Technical Committee

CEN/CLC/JTC 11.

CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium,

Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy,

Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia,

Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.

Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are

aware and to provide supporting documentation.

Warning : This document is not a Technical Report. It is distributed for review and comments. It is subject to change without

notice and shall not be referred to as a Technical Report.
CEN-CENELEC Management Centre:
Rue de la Science 23, B-1040 Brussels

© 2021 CEN/CENELEC All rights of exploitation in any form and by any means Ref. No. FprCEN/TR 17621:2021 E

reserved worldwide for CEN national Members and for
CENELEC Members.
---------------------- Page: 3 ----------------------
kSIST-TP FprCEN/TR 17621:2021
FprCEN/TR 17621:2021 (E)
Contents Page

European foreword ...................................................................................................................................................... 5

Introduction .................................................................................................................................................................... 6

1 Scope .................................................................................................................................................................... 7

2 Normative references .................................................................................................................................... 7

3 Terms and definitions ................................................................................................................................... 7

4 Legal and policy background and associated benefits ...................................................................... 8

5 Diversity of users and design considerations ....................................................................................... 8

6 Wayfinding ........................................................................................................................................................ 8

6.1 Wayfinding, orientation and navigation................................................................................................. 8

6.2 Wayfinding information ............................................................................................................................... 8

6.3 Visual contrast ................................................................................................................................................. 9

6.4 Tactile information ...................................................................................................................................... 14

6.5 Audible information and hearing enhancement ............................................................................... 19

6.6 Signage .............................................................................................................................................................. 20

6.7 Graphical symbols ........................................................................................................................................ 25

7 Access in the outdoor environment ....................................................................................................... 26

7.1 Accessible routes........................................................................................................................................... 26

7.2 Street furniture .............................................................................................................................................. 36

7.3 Pedestrian crossings .................................................................................................................................... 38

7.4 Squares and plazas ....................................................................................................................................... 44

7.5 ‘Shared Space’ design approach............................................................................................................... 45

7.6 Plantings........................................................................................................................................................... 46

7.7 Pedestrian bridges and underpasses .................................................................................................... 47

8 Arrival and departure areas – Parking areas ..................................................................................... 48

8.1 Rationale .......................................................................................................................................................... 48

8.2 Boarding points/Set-down points .......................................................................................................... 48

8.3 Location of designated accessible parking spaces ............................................................................ 49

8.4 Number of designated accessible parking spaces ............................................................................. 49

8.5 Design of designated accessible parking space ................................................................................. 50

8.6 Pedestrian paths in car parks ................................................................................................................... 51

8.7 Signage of designated parking spaces ................................................................................................... 51

8.8 Access from parking space to an adjacent higher pedestrian path ............................................ 52

8.9 Surface .............................................................................................................................................................. 52

8.10 Indoor parking ............................................................................................................................................... 52

8.11 Cycle parking .................................................................................................................................................. 52

9 Horizontal circulation in buildings ........................................................................................................ 52

9.1 Entrances ......................................................................................................................................................... 52

9.2 Corridors and passageways ...................................................................................................................... 58

9.3 Doors ................................................................................................................................................................. 61

9.4 Windows ........................................................................................................................................................... 66

9.5 Patios, balconies, terraces ......................................................................................................................... 68

9.6 Surface finishes and materials ................................................................................................................. 69

10 Vertical circulation in buildings and outdoors .................................................................................. 71

10.1 Ramps ................................................................................................................................................................ 71

10.2 Steps and stairs .............................................................................................................................................. 78

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kSIST-TP FprCEN/TR 17621:2021
FprCEN/TR 17621:2021 (E)

10.3 Handrails ......................................................................................................................................................... 83

10.4 Lifts .................................................................................................................................................................... 87

10.5 Vertical and inclined lifting platforms .................................................................................................. 98

10.6 Escalators and moving walks ................................................................................................................ 103

11 Specific indoor and outdoor areas, equipment and provisions ................................................ 103

11.1 Service counters for information, ticketing and reception ........................................................ 103

11.2 Waiting and queuing areas .................................................................................................................... 105

11.3 Seating and resting areas ........................................................................................................................ 106

11.4 Storage areas, lockers and baggage storage .................................................................................... 109

11.5 Kitchen areas and kitchenettes ............................................................................................................ 110

11.6 Facilities for assistance dogs (outdoor and indoor) ..................................................................... 112

12 Sanitary accommodation ........................................................................................................................ 113

12.1 Accessible toilets ........................................................................................................................................ 113

12.2 Toilets for general use ............................................................................................................................. 122

12.3 Sanitary facilities for other users ........................................................................................................ 123

12.4 Showers and bathrooms.......................................................................................................................... 129

13 User interface, controls and switches ................................................................................................ 131

13.1 Rationale ....................................................................................................................................................... 131

13.2 Public ICT information screens ............................................................................................................ 131

13.3 ICT user interfaces .................................................................................................................................... 132

13.4 Controls and switches .............................................................................................................................. 133

13.5 Examples of general use elements ...................................................................................................... 135

14 Fire safety for all - Evacuation and emergency exits .................................................................... 136

14.1 Concept for Fire safety for all ................................................................................................................ 136

14.2 Fire engineering design objectives ..................................................................................................... 136

14.3 Evacuation for all ....................................................................................................................................... 136

14.4 Assistive fire evacuation: Areas of rescue assistance ................................................................... 136

14.5 Emerging fire evacuation technologies ............................................................................................. 137

14.6 Fire defence plans...................................................................................................................................... 137

14.7 Lifts for emergency evacuation ............................................................................................................ 137

14.8 Emergency warning systems, signals and information ............................................................... 137

14.9 Emergency exit doors ............................................................................................................................... 138

15 Environmental conditions in buildings ............................................................................................. 138

15.1 Lighting .......................................................................................................................................................... 138

15.2 Acoustics ....................................................................................................................................................... 145

15.3 Indoor air quality ....................................................................................................................................... 151

16 Accommodation ......................................................................................................................................... 152

16.1 General .......................................................................................................................................................... 152

16.2 Hotels ............................................................................................................................................................. 152

16.3 Student accommodation ......................................................................................................................... 157

16.4 Adaptable housing ..................................................................................................................................... 157

17 Cultural, leisure and sport buildings .................................................................................................. 161

17.1 General .......................................................................................................................................................... 161

17.2 Auditoriums, concert halls and similar ............................................................................................. 161

17.3 Libraries ........................................................................................................................................................ 164

17.4 Museums ....................................................................................................................................................... 166

17.5 Heritage buildings and sites .................................................................................................................. 168

17.6 Retail and shopping buildings .............................................................................................................. 172

17.7 Sport facilities ............................................................................................................................................. 174

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17.8 Restaurants, bars and cafés.................................................................................................................... 175

17.9 Swimming pools, saunas ......................................................................................................................... 178

18 Administrative, service and employment buildings ..................................................................... 179

18.1 General ........................................................................................................................................................... 179

18.2 Conference venues..................................................................................................................................... 179

18.3 Offices ............................................................................................................................................................. 180

18.4 Healthcare buildings ................................................................................................................................. 180

18.5 Educational buildings ............................................................................................................................... 186

18.6 Laboratories ................................................................................................................................................ 188

18.7 Banks, post offices ..................................................................................................................................... 189

18.8 Industrial buildings ................................................................................................................................... 190

18.9 Courts, police stations and detention facilities ............................................................................... 191

18.10 Religious buildings .................................................................................................................................... 192

19 Outdoor and urban areas ........................................................................................................................ 193

19.1 General ........................................................................................................................................................... 193

19.2 Playgrounds ................................................................................................................................................. 193

19.3 Garden, parks and nature parks ........................................................................................................... 193

19.4 Beaches .......................................................................................................................................................... 194

20 Transport facilities .................................................................................................................................... 195

20.1 General ........................................................................................................................................................... 195

20.2 Taxi facilities ............................................................................................................................................... 195

20.3 Bus and coach facilities ............................................................................................................................ 196

20.4 Rail facilities ................................................................................................................................................ 201

20.5 Metro/underground facilities ............................................................................................................... 203

20.6 Tram and light rail facilities .................................................................................................................. 204

20.7 Airport facilities ......................................................................................................................................... 205

20.8 Ports facilities ............................................................................................................................................. 206

20.9 Cable car facilities ...................................................................................................................................... 207

20.10 Service stations ........................................................................................................................................... 207

Annex A (informative) Visual contrast charts .............................................................................................. 209

Annex B (informative) Examples of pedestrian crossings ....................................................................... 212

List of figures ............................................................................................................................................................. 219

Bibliography............................................................................................................................................................... 223

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European foreword

This document (FprCEN/TR 17621:2021) has been prepared by the Joint Technical Committee CEN-

CENELEC/JTC 11 “Accessibility in the built environment”, the secretariat of which is held by UNE.

This document is currently submitted to the Vote on TR.

This document has been prepared under Mandate M/420 given to CEN, CENELEC and ETSI by the

European Commission and the European Free Trade Association in support of European accessibility

requirements for public procurement in the built environment.
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Introduction

This document exemplifies the technical performance criteria and specifications to fulfil the functional

requirements given in the European Standard EN 17210. It demonstrates a proposal, or proposals, to

achieve the EN requirements and recommendations, drawing on performance criteria and specifications

given in International Standard ISO 21542, where these exist and/or with examples from other standards

and guidance documents, where relevant.

Alternatively, national standards or regulations may be used to determine the technical performance

criteria and specifications to fulfil the functional requirements of the EN 17210.

Another CEN-CENELEC Technical Report (FprCEN/TR 17622) will detail the assessment of conformity

to the functional requirements given in the European Standard EN 17210.

This document is intended to be read alongside EN 17210. The structure in FprCEN/TR 17621 follows

the EN structure, listing the equivalent headings, clauses and bullet points (a), b), c) etc.) and providing a

way, or ways, to achieve the functional requirements and recommendations.

Where there are no technical criteria related to the EN clause / sub-clause, such as the Rationale, this is

stated rather than leaving this blank.

Technical performance criteria and specifications from ISO 21542:2011 are used in the

FprCEN/TR 17621 as the main source of information, and this is not referenced as the source each time,

as this would be repetitive. When the source is ISO/DIS 21542:2020 (Enquiry version) we include this

source in brackets, and other sources are also referenced.

Other sources are used where these have been identified as providing information not covered in

ISO 21542 or useful supplementary information.
Additional sources include:

 EN 16584-1, Railway applications – Design for PRM use – General requirements – Part 1: Contrast,

 EN 16584-2, Railway applications – Design for PRM use – General requirements – Part 2: Information.

 EN 16584-3, Railway applications – Design for PRM use – General requirements – Part 3: Optical and

friction characters.

 EN 16587, Railway applications – Design for PRM use –Requirements for obstacle free routes for

infrastructure,
 Other specific ENs and product related ENs,
 National standards,
 Guidance on a specific matter.
See also Bibliography.
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1 Scope

This document has been developed to support EN 17210, “Accessibility and usability of the built

environment – Functional requirements”. This document provides and exemplifies technical

performance criteria and specifications for an accessible and usable built environment, following the

Design for All/Universal design principles. The document specifies what is necessary to align with these

principles which will facilitate equitable and safe use for a wide range of users.

The technical performance criteria and specifications are applicable across the full spectrum of the built

environment and can be used as criteria for awarding public contracts (in support of the Public

Procurement Directives).

These technical performance criteria and specifications are specifically applicable to the design,

construction, refurbishment or adaptation, and maintenance of public or public-use environments

including external areas.

Alternatively, national standards and regulations may determine the technical performance criteria and

specifications to fulfil the functional requirements of the EN 17210.

NOTE 1 Design for All and Universal Design share a similar inclusive design philosophy. Universal Design means

the design of products, environments, programmes and services to be usable by all people, to the greatest extent

possible, without the need for adaptation or specialized design. Universal Design shall not exclude assistive devices

for particular groups of persons with disabilities where this is needed (UN CRPD).

NOTE 2 Terms such as "design for all", "universal design", "accessible design", "barrier-free design", "inclusive

design" and "transgenerational design" are often used interchangeably with the same meaning.

2 Normative references

The following documents are referred to in the text in such a way that some or all of their content

constitutes requirements of this document. For dated references, only the edition cited applies. For

undated references, the latest edition of the referenced document (including any amendments) applies.

EN 17210, Accessibility and usability of the built environment - Functional requirements

3 Terms and definitions

For the purposes of this document, the terms and definitions given in EN 17210 and the following apply:

ISO and IEC maintain terminological databases for use in standardization at the following addresses:

— IEC Electropedia: available at http://www.electropedia.org/
— ISO Online browsing platform: available at https://www.iso.org/obp
3.1
light reflectance value
LRV

proportion of visible light reflected by a surface at all wavelengths and directions when illuminated by a

light source

Note 1 to entry: LRV is also known as the luminance reflectance factor or CIE Y value (see International

Commission on Illumination, CIE, Publication 15:2004, 3 Edition, Colorimetry).

Note 2 to entry: The LRV is expressed on a scale of 0 to 100, with a value of 0 points for pure black and a value of

100 points for pure white.
[SOURCE: ISO 21542:2011, definition 3.41]
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3.2
luminance contrast

luminance of one surface or component compared to the luminance of the background or adjoining

surface
[SOURCE: ISO/DIS 21542:2020, 3.28, modified]
4 Legal and policy background and associated benefits
See EN 17210, no applicable technical specification.
5 Diversity of users and design considerations
See EN 17210, no applicable technical specification.
6 Wayfinding
6.1 Wayfinding, orientation and navigation
6.1.1 Rationale
See EN 17210, no applicable technical specification.

The functional requirements and recommendations in EN 17210 can be achieved by providing:

6.1.2 General
This is an overview of 6.2 to 6.8.
6.2 Wayfinding information
6.2.1 Rationale
See EN 17210, no applicable technical specification.
The functional requirements and recommendatio
...

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