EN ISO/IEC 17021-1:2015

Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 1: Requirements (ISO/IEC 17021-1:2015)

ISO/IEC 17021-1:2015 contains principles and requirements for the competence, consistency and impartiality of bodies providing audit and certification of all types of management systems.
Certification bodies operating to ISO/IEC 17021-1:2015 do not need to offer all types of management system certification.
Certification of management systems is a third-party conformity assessment activity and bodies performing this activity are therefore third-party conformity assessment bodies.

Konformitätsbewertung - Anforderungen an Stellen, die Managementsysteme auditieren und zertifizieren - Teil 1: Anforderungen (ISO/IEC 17021-1:2015)

Diese Internationale Norm enthält Grundsätze für und Anforderungen an die Kompetenz, Folgerichtigkeit und Unparteilichkeit von Stellen, die Audits und Zertifizierungen von Managementsystemen jeglicher Art (z. B. Umweltmanagementsystem, Qualitäts¬managementsystem, Informationssicherheitsmanagementsystem) ausführen. Zertifizierungsstellen, die nach dieser Internationalen Norm arbeiten, müssen nicht alle Arten von Managementsystem-Zertifizierungen anbieten.
Zertifizierung von Managementsystemen, in dieser Internationalen Norm als „Zertifizierung“ bezeichnet, ist eine Konformitätsbewertungstätigkeit durch eine dritte Seite (siehe ISO/IEC 17000:2004, 5.5). Stellen, die diese Tätigkeit anbieten, sind daher Konformitätsbewertungsstellen und werden in dieser Internationalen Norm verkürzt als „Zertifizierungsstellen“ bezeichnet.
ANMERKUNG 1   Eine Zertifizierungsstelle kann nichtstaatlich oder staatlich sein mit oder ohne regelsetzender Kompetenz.
ANMERKUNG 2   Diese Internationale Norm kann als Vorgabe für die Akkreditierung, Begutachtung unter Gleichrangigen oder für andere Auditprozesse genutzt werden.

Évaluation de la conformité - Exigences pour les organismes procédant à l'audit et à la certification des systèmes de management - Partie 1: Exigences (ISO/IEC 17021-1:2015)

L'ISO/IEC 17021-1:2015 spécifie les principes et les exigences relatifs à la compétence, à la cohérence et à l'impartialité des organismes procédant à l'audit et à la certification de tous les types de systèmes de management.
Les organismes de certification conformes à l'ISO/IEC 17021-1:2015 ne sont pas tenus de proposer tous les types de certification de système de management.
La certification de systèmes de management est une activité d'évaluation de la conformité par tierce partie et les organismes exerçant cette activité sont par conséquent des organismes d'évaluation de la conformité par tierce partie.

Ugotavljanje skladnosti - Zahteve za organe, ki presojajo in certificirajo sisteme vodenja - 1. del: Zahteve (ISO/IEC 17021-1:2015)

Ta del standarda ISO/IEC 17021 določa načela in zahteve za usposobljenost, doslednost in nepristranskost organov, ki presojajo in certificirajo vse vrste sistemov vodenja.
Certifikacijskim organom, ki delujejo v skladu s tem delom ISO/IEC 17021, ni treba ponujati vseh vrst certificiranja sistemov vodenja.
Certificiranje sistemov vodenja je dejavnost ugotavljanja skladnosti, ki jo opravljajo tretje osebe (glej točko 5.5 standarda ISO/IEC 17000:2004); organi, ki izvajajo to aktivnost, so zato zunanji organi za ugotavljanje skladnosti.
OPOMBA 1: Primeri sistemov vodenja zajemajo sisteme ravnanja z okoljem, sisteme vodenja kakovosti in sisteme upravljanja informacijske varnosti.
OPOMBA 2: V tem delu standarda ISO/IEC 17021 se certificiranje sistemov vodenja imenuje »certificiranje«, zunanji organi za ugotavljanje skladnosti pa se imenujejo »certifikacijski organi«.
OPOMBA 3: Certifikacijski organ je lahko nevladni ali vladni organ z regulativno močjo ali brez nje.
OPOMBA 4: Ta del standarda ISO/IEC 17021 je mogoče uporabiti kot dokument z merili za akreditacijo, medsebojno ocenjevanje ali druge procese presojanja.

General Information

• Status: Published
• Publication Date: 07-Jul-2015
• Withdrawal Date: 30-Jan-2016
• ICS: 03.120.20 - Product and company certification. Conformity assessment
• Technical Committee: CEN/CLC/TC 1 - Criteria for conformity assessment bodies
• Drafting Committee: CEN/CLC/TC 1 - Criteria for conformity assessment bodies
• Current Stage: 6060 - Definitive text made available (DAV) - Publishing
• Start Date: 08-Jul-2015
• Completion Date: 08-Jul-2015
• Directive: 765/2008 - REGULATION (EC) No 765/2008 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 9 July 2008 setting out the requirements for accreditation and market surveillance relating to the marketing of products and repealing Regulation (EEC) No 339/93
• Mandate: M/417 - Standardisation mandate addessed to CEN, CENELEC, and ETSI for the use of Harmonised Standards in support of the new legal framework and sectoral certification schemes
• Ref Project: SIST EN ISO/IEC 17021-1:2015 - Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 1: Requirements (ISO/IEC 17021-1:2015)

Relations

• Replaces: EN ISO/IEC 17021:2011 - Conformity assessment - Requirements for bodies providing audit and certification of management systems (ISO/IEC 17021:2011)
• Effective Date: 15-Jul-2015

Standards Content (Sample)

SLOVENSKI STANDARD
01-oktober-2015
1DGRPHãþD
SIST EN ISO/IEC 17021:2011
Ugotavljanje skladnosti - Zahteve za organe, ki presojajo in certificirajo sisteme
vodenja - 1. del: Zahteve (ISO/IEC 17021-1:2015)
Conformity assessment - Requirements for bodies providing audit and certification of
management systems - Part 1: Requirements (ISO/IEC 17021-1:2015)
Konformitätsbewertung - Anforderungen an Stellen, die Managementsysteme auditieren
und zertifizieren - Teil 1: Anforderungen (ISO/IEC 17021-1:2015)
Évaluation de la conformité - Exigences pour les organismes procédant à l'audit et à la
certification des systèmes de management - Partie 1: Exigences (ISO/IEC 17021-
1:2015)
Ta slovenski standard je istoveten z: EN ISO/IEC 17021-1:2015
ICS:
03.120.20 Certificiranje proizvodov in Product and company
podjetij. Ugotavljanje certification. Conformity
skladnosti assessment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EUROPEAN STANDARD
EN ISO/IEC 17021-1
NORME EUROPÉENNE
EUROPÄISCHE NORM
July 2015
ICS 03.120.20 Supersedes EN ISO/IEC 17021:2011
English Version
Conformity assessment - Requirements for bodies providing
audit and certification of management systems - Part 1:
Requirements (ISO/IEC 17021-1:2015)
Évaluation de la conformité - Exigences pour les Konformitätsbewertung - Anforderungen an Stellen, die
organismes procédant à l'audit et à la certification des Managementsysteme auditieren und zertifizieren - Teil 1:
systèmes de management - Partie 1: Exigences (ISO/IEC Anforderungen (ISO/IEC 17021-1:2015)
17021-1:2015)
This European Standard was approved by CEN on 6 June 2015.

CEN and CENELEC members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving
this European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning
such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN and CENELEC
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by translation
under the responsibility of a CEN and CENELEC member into its own language and notified to the CEN-CENELEC Management Centre
has the same status as the official versions.

CEN and CENELEC members are the national standards bodies and national electrotechnical committees of Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia,
Spain, Sweden, Switzerland, Turkey and United Kingdom.

CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2015 All rights of exploitation in any form and by any means reserved Ref. No. EN ISO/IEC 17021-1:2015 E
CEN/CENELE worldwide for CEN national Members and for CENELEC Members.
C
Contents Page
European foreword .3
European foreword
This document (EN ISO/IEC 17021-1:2015) has been prepared by Technical Committee ISO/CASCO
"Committee on conformity assessment" in collaboration with Technical Committee CEN-CENELEC/TC 1
“Criteria for conformity assessment bodies” the secretariat of which is held by BSI.
This European Standard shall be given the status of a national standard, either by publication of an identical
text or by endorsement, at the latest by January 2016, and conflicting national standards shall be withdrawn at
the latest by January 2016.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN ISO/IEC 17021:2011.
This document has been prepared under a mandate given to CEN by the European Commission and the
European Free Trade Association.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the following
countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech
Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.
Endorsement notice
The text of ISO/IEC 17021-1:2015 has been approved by CEN as EN ISO/IEC 17021-1:2015 without any
modification.
INTERNATIONAL ISO/IEC
STANDARD 17021-1
First edition
2015-06-15
Conformity assessment —
Requirements for bodies
providing audit and certification of
management systems —
Part 1:
Requirements
Évaluation de la conformité — Exigences pour les organismes
procédant à l’audit et à la certification des systèmes de management —
Partie 1: Exigences
Reference number
ISO/IEC 17021-1:2015(E)
©
ISO/IEC 2015
ISO/IEC 17021-1:2015(E)
© ISO/IEC 2015, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
Ch. de Blandonnet 8 • CP 401
CH-1214 Vernier, Geneva, Switzerland
Tel. [phone]
Fax [phone]
[e-mail]
www.iso.org
ii © ISO/IEC 2015 – All rights reserved

ISO/IEC 17021-1:2015(E)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Principles . 4
4.1 General . 4
4.2 Impartiality . 4
4.3 Competence . 5
4.4 Responsibility . 5
4.5 Openness . 5
4.6 Confidentiality . 6
4.7 Responsiveness to complaints . 6
4.8 Risk-based approach . 6
5 General requirements . 6
5.1 Legal and contractual matters . 6
5.1.1 Legal responsibility . 6
5.1.2 Certification agreement . 7
5.1.3 Responsibility for certification decisions . 7
5.2 Management of impartiality . 7
5.3 Liability and financing . 9
6 Structural requirements . 9
6.1 Organizational structure and top management . 9
6.2 Operational control . 9
7 Resource requirements .10
7.1 Competence of personnel .10
7.1.1 General considerations .10
7.1.2 Determination of competence criteria .10
7.1.3 Evaluation processes .10
7.1.4 Other considerations .10
7.2 Personnel involved in the certification activities .10
7.3 Use of individual external auditors and external technical experts .11
7.4 Personnel records.12
7.5 Outsourcing.12
8 Information requirements .12
8.1 Public information .12
8.2 Certification documents .13
8.3 Reference to certification and use of marks .14
8.4 Confidentiality .15
8.5 Information exchange between a certification body and its clients .15
8.5.1 Information on the certification activity and requirements .15
8.5.2 Notice of changes by a certification body .16
8.5.3 Notice of changes by a certified client .16
9 Process req
...

SLOVENSKI SIST EN ISO/IEC 17021-1

STANDARD
oktober 2015
Ugotavljanje skladnosti – Zahteve za organe, ki presojajo in certificirajo
sisteme vodenja – 1. del: Zahteve (ISO/IEC 17021-1:2015)

Conformity assessment – Requirements for bodies providing audit and certification
of management systems – Part 1: Requirements (ISO/IEC 17021-1:2015)

Évaluation de la conformité – Exigences pour les organismes procédant à l’audit
et à la certification des systèmes de management – Partie 1: Exigences
(ISO/IEC 17021-1:2015)
Konformitätsbewertung – Anforderungen an Stellen, die Managementsysteme
auditieren und zertifizieren – Teil 1: Anforderungen (ISO/IEC 17021-1:2015)

Referenčna oznaka
ICS 03.120.20 SIST EN ISO/IEC 17021-1:2015 (sl, en)

Nadaljevanje na strani II in od 1 do 87

© 2016-10: Slovenski inštitut za standardizacijo. Razmnoževanje ali kopiranje celote ali delov tega standarda ni dovoljeno.

SIST EN ISO/IEC 17021-1 : 2015
NACIONALNI UVOD
Standard SIST EN ISO/IEC 17021-1 (sl,en), Ugotavljanje skladnosti – Zahteve za organe, ki presojajo
in certificirajo sisteme vodenja – 1. del: Zahteve (ISO/IEC 17021-1:2015), 2015, ima status slovenskega
standarda in je istoveten evropskemu standardu EN ISO/IEC 17021-1, Conformity assessment –
Requirements for bodies providing audit and certification of management systems – Part 1: Requirements
(ISO/IEC 17021-1:2015), 2015.
NACIONALNI PREDGOVOR
Besedilo standarda EN ISO/IEC 17021-1:2015 je pripravil tehnični odbor ISO/CASCO "Odbor za
ugotavljanje skladnosti" v sodelovanju s tehničnim odborom CEN/CLC/TC 1 "Merila za organe za
ugotavljanje skladnosti", katerega sekretariat vodi BSI. Slovenski standard SIST EN ISO/IEC 17021-1:2015
je prevod angleškega besedila evropskega standarda EN ISO/IEC 17021-1:2015. V primeru spora glede
besedila slovenskega prevoda v tem standardu je odločilen izvirni evropski standard v angleškem jeziku.
Slovensko-angleško izdajo standarda je pripravil SIST/TC UGA Ugotavljanje skladnosti.
ZVEZE S STANDARDI
S privzemom tega evropskega standarda veljajo za omejeni namen referenčnih standardov vsi
standardi, navedeni v izvirniku, razen standardov, ki so že sprejeti v nacionalno standardizacijo:
SIST EN ISO 9000:2015 (sl,en) Sistemi vodenja kakovosti – Osnove in slovar (ISO
9000:2015)
SIST EN ISO/IEC 17000:2005 (sl,en,ne,fr) Ugotavljanje skladnosti – Slovar in splošna načela
(enakovreden ISO/IEC 17000:2004)
OSNOVA ZA IZDAJO STANDARDA
– Privzem standarda EN ISO/IEC 17021-1:2015.
PREDHODNA IZDAJA
– SIST EN ISO/IEC 17021:2011.
OPOMBE
– Povsod, kjer se v besedilu standarda uporablja izraz “mednarodni standard”, v SIST EN ISO/IEC
17021-1:2015 to pomeni “slovenski standard”.
– Nacionalni uvod in nacionalni predgovor nista sestavni del standarda.
– Ta nacionalni dokument je istoveten EN ISO/IEC 17021-1:2015 in je objavljen z dovoljenjem

CEN
Avenue Marnix 17
1050 Bruselj
Belgija
This national document is identical with EN ISO/IEC 17021-1:2015 and is published with the
permission of
CEN
Avenue Marnix 17
1050 Bruxelles
Belgium
II
EVROPSKI STANDARD EN ISO/IEC 17021-1
EUROPEAN STANDARD
EUROPÄISCHE NORM
NORME EUROPÉENNE julij 2015
ICS: 03.120.20 Nadomešča EN ISO/IEC 17021:2011

Slovenska izdaja
Ugotavljanje skladnosti – Zahteve za organe, ki presojajo in certificirajo
sisteme vodenja – 1. del: Zahteve
(ISO/IEC 17021-1:2015)
Conformity assessment – Évaluation de la conformité – Exigences Konformitätsbewertung –
Requirements for bodies providing pour les organismes procédant à l’audit Anforderungen an Stellen, die
audit and certification of et à la certification des systèmes de Managementsysteme auditieren und
management systems – Part 1: management – Partie 1: Exigences zertifizieren – Teil 1: Anforderungen
Requirements (ISO/IEC 17021- (ISO/IEC 17021-1:2015) (ISO/IEC 17021-1:2015)
1:2015)
Ta evropski standard je CEN sprejel 6. junija 2015.

Člani CEN in CENELEC morajo izpolnjevati določila notranjih predpisov CEN/CENELEC, s katerimi je
predpisano, da mora biti ta standard brez kakršnih koli sprememb sprejet kot nacionalni standard.
Najnovejši seznami teh nacionalnih standardov in njihovi bibliografski podatki se na zahtevo lahko dobijo
pri Upravnem centru CEN-CENELEC ali kateremkoli članu CEN in CENELEC.

Ta evropski standard obstaja v treh uradnih izdajah (angleški, francoski in nemški). Izdaje v drugih
jezikih, ki jih člani CEN in CENELEC na lastno odgovornost prevedejo in izdajo ter prijavijo pri Upravnem
centru CEN-CENELEC, veljajo kot uradne izdaje.

Člani CEN in CENELEC so nacionalni organi za standarde in nacionalni elektrotehniški odbori Avstrije,
Belgije, Bolgarije, Cipra, Češke republike, Danske, Estonije, Finske, Francije, Grčije, Hrvaške, Irske,
Islandije, Italije, Latvije, Litve, Luksemburga, Madžarske, Malte, Nekdanje jugoslovanske republike
Makedonije, Nemčije, Nizozemske, Norveške, Poljske, Portugalske, Romunije, Slovaške, Slovenije,
Španije, Švedske, Švice, Turčije in Združenega kraljestva.

CEN CENELEC
Evropski komite za standardizacijo Evropski komite za standardizacijo v elektrotehniki
European Committee for Standardization European Committee for Electrotechnical Standardization
Comité Européen de Normalisation Comité Européen de Normalisation Electrotechnique
Europäisches Komitee für Normung Europäisches Komitee für Elektrotechnische Normung
Upravni center CEN-CENELEC: Avenue Marnix 17, B-1000 Bruselj

© 2015. Lastnice avtorskih pravic so vse države članice CEN in CENELEC Ref. št. EN ISO/IEC 17021-1:2015 E

SIST EN ISO/IEC 17021-1 : 2015
Predgovor k evropskemu standardu European foreword
Ta dokument (EN ISO/IEC 17021-1:2015) je This document (EN ISO/IEC 17021-1:2015) has
pripravil tehnični odbor ISO/CASCO “Odbor za been prepared by Technical Committee
ugotavljanje skladnosti” v sodelovanju s ISO/CASCO "Committee on conformity
tehničnim odborom CEN-CENELEC/TC 1 "Merila assessment" in collaboration with Technical
za organe za ugotavljanje skladnosti", katerega Committee CEN-CENELEC/TC 1 “Criteria for
sekretariat vodi BSI. conformity assessment bodies” the secretariat of
which is held by BSI. N ISO/IEC 17021-1:2015)
Ta evropski standard mora dobiti status This European Standard shall be given the
nacionalnega standarda z objavo istovetnega status of a national standard, either by
besedila ali z razglasitvijo najpozneje do januarja publication of an identical text or by
2016, nacionalne standarde, ki so v nasprotju s endorsement, at the latest by January 2016, and
tem standardom, pa je treba umakniti najpozneje conflicting national standards shall be withdrawn
do januarja 2016. at the latest by January 2016.
Opozoriti je treba na možnost, da je lahko nekaj Attention is drawn to the possibility that some of
elementov tega dokumenta predmet patentnih the elements of this document may be the
pravic. CEN [in/ali CENELEC] ne prevzema subject of patent rights. CEN [and/or CENELEC]
odgovornosti za identifikacijo katerih koli ali vseh shall not be held responsible for identifying any
takih patentnih pravic. or all such patent rights.
Ta dokument nadomešča EN ISO/IEC This document supersedes EN ISO/IEC 17021:
17021:2011. 2011.
Ta dokument je bil pripravljen v okviru mandata, This document has been prepared under a
ki sta ga CEN podelila Evropska komisija in mandate given to CEN by the European
Evropsko združenje za prosto trgovino. Commission and the European Free Trade
Association.
V skladu z notranjimi predpisi CEN/CENELEC According to the CEN-CENELEC Internal
morajo ta evropski standard obvezno uvesti Regulations, the national standards organizations
nacionalne organizacije za standardizacijo of the following countries are bound to
naslednjih držav: Avstrije, Belgije, Bolgarije, implement this European Standard: Austria,
Cipra, Češke republike, Danske, Estonije, Finske, Belgium, Bulgaria, Croatia, Cyprus, Czech
Francije, Grčije, Hrvaške, Irske, Islandije, Italije, Republic, Denmark, Estonia, Finland, Former
Latvije, Litve, Luksemburga, Madžarske, Malte, Yugoslav Republic of Macedonia, France,
Nekdanje jugoslovanske republike Makedonije, Germany, Greece, Hungary, Iceland, Ireland,
Nemčije, Nizozemske, Norveške, Poljske, Italy, Latvia, Lithuania, Luxembourg, Malta,
Portugalske, Romunije, Slovaške, Slovenije, Netherlands, Norway, Poland, Portugal,
Španije, Švedske, Švice, Turčije in Združenega Romania, Slovakia, Slovenia, Spain, Sweden,
kraljestva. Switzerland, Turkey and the United Kingdom.
Razglasitvena objava Endorsement notice
Besedilo ISO/IEC 17021-1:2015 je CEN odobril The text of ISO/IEC 17021-1:2015 has been
brez sprememb kot EN ISO/IEC 17021-1:2015. approved by CEN as EN ISO/IEC 17021-1:2015
without any modification.
SIST EN ISO/IEC 17021-1 : 2015

Vsebina Stran Contents                        Page
Predgovor . 7 Foreword. 7
Uvod . 9 Introduction . 9
1 Področje uporabe . 11 1 Scope . 11
2 Zveze s standardi . 11 2 Normative references . 11
3 Izrazi in definicije. 12 3 Terms and definitions . 12
4 Načela . 15 4 Principles . 15
4.1 Splošno . 15 4.1 General . 15
4.2 Nepristranskost . 15 4.2 Impartiality . 15
4.3 Kompetentnost . 16 4.3 Competence . 16
4.4 Odgovornost . 17 4.4 Responsibility . 17
4.5 Odprtost . 17 4.5 Openness . 17
4.6 Zaupnost . 17 4.6 Confidentiality                       17
4.7 Odzivnost na pritožbe . 17 4.7 Responsiveness to complaints . 17
4.8 Pristop na podlagi tveganja . 18 4.8 Risk-based approach . 18
5 Splošne zahteve . 18 5 General requirements . 18
5.1 Pravne in pogodbene zadeve . 18 5.1 Legal and contractual matters . 18
5.1.1 Pravna odgovornost . 18 5.1.1 Legal responsibility . 18
5.1.2 Pogodba o certificiranju . 18 5.1.2 Certification agreement . 18
5.1.3 Odgovornost za odločitve 5.1.3 Responsibility for certification
o certifikaciji . 19 decisions . 19
5.2 Obvladovanje nepristranskosti . 19 5.2 Management of impartiality . 19
5.3 Obveznosti in financiranje . 22 5.3 Liability and financing . 22
6 Strukturne zahteve . 22 6 Structural requirements . 22
6.1 Organizacijska struktura in 6.1 Organizational structure and top
najvišje vodstvo . 22 management . 22
6.2 Operativni nadzor . 23 6.2 Operational control . 23
7 Zahteve glede virov . 23 7 Resource requirements . 23
7.1 Kompetentnost osebja . 23 7.1 Competence of personnel . 23
7.1.1 Splošno . 23 7.1.1 General considerations . 23
7.1.2 Določanje kriterijev kompetentnosti . 24 7.1.2 Determination of competence criteria . 24
7.1.3 Procesi vrednotenja . 24 7.1.3 Evaluation processes . 24
7.1.4 Drugi razmisleki . 25 7.1.4 Other considerations . 25
7.2 Osebje, vključeno v aktivnosti 7.2 Personnel involved in the certification
certificiranja . 25 activities . 25
7.3 Vključitev posameznih zunanjih 7.3 Use of individual external auditors
presojevalcev in zunanjih tehničnih and external technical experts . 27
strokovnjakov . 27
7.4 Zapisi o osebju . 27 7.4 Personnel records . 27
7.5 Oddajanje del zunanjim izvajalcem . 27 7.5 Outsourcing . 27
8 Zahteve glede informacij . 28 8 Information requirements . 28
SIST EN ISO/IEC 17021-1 : 2015
8.1 Javne informacije . 28 8.1 Public information . 28
8.2 Certifikacijske listine . 29 8.2 Certification documents . 29
8.3 Sklicevanje na certifikacijo in 8.3 Reference to certification and use
uporaba znakov . 30 of marks . 30
8.4 Zaupnost . 32 8.4 Confidentiality . 32
8.5 Izmenjava informacij med certifikacijskim 8.5 Information exchange between a certification
organom in njegovimi strankami . 33 body and its clients .
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