EN 9131:2020
(Main)Aerospace series - Quality Management Systems - Nonconformance Data Definition and Documentation
Aerospace series - Quality Management Systems - Nonconformance Data Definition and Documentation
1.1 Application
This standard defines the common nonconformity data definition and documentation that shall be exchanged between an internal/external supplier or sub-tier supplier, and the customer when informing about a nonconformity requiring formal decision. The requirements are applicable, partly or totally, when reporting a product nonconformity to the owner or operator, as user of the end item (e.g., engine, aircraft, spacecraft, helicopter), if specified by contract.
Reporting of nonconformity data, either electronically or conventionally on paper, is subject to the terms and conditions of the contract. This also includes, where applicable, data access under export control regulations.
1.2 Purpose
The process of exchanging, coordinating, and approving nonconformity data via concession or product quality escape varies with the multiple relationships and agreements among all parties concerned. The information provided by this standard forms architecture for submitting and managing data that allows for concise and accurate communication using various documented methods. The main objective of this standard is to provide the definition of a data set that can be integrated into any form of communication (e.g., electronic data interchange, submission of conventional paper forms).
Luft- und Raumfahrt - Qualitätsmanagementsysteme - Nichtkonformitäts-Dokumentation
1.1 Anwendung
Dieses Dokument legt die allgemeine Definition von Nichtkonformitätsdaten und deren Dokumentation fest, die zwischen internen/externen Lieferanten oder Unterlieferanten und dem Kunden ausgetauscht werden müssen, wenn die Information über eine Nichtkonformität eine formelle Entscheidung erfordert. Sofern vertraglich festgelegt, gelten die Anforderungen – teilweise oder vollständig, – wenn dem Eigentümer oder dem Betreiber als Nutzer des Endprodukts (z. B. Triebwerk, Luftfahrzeug, Raumfahrzeug, Hubschrauber) eine Produkt Nichtkonformität angezeigt wird.
Die Mitteilung von Nichtkonformitätsdaten auf elektronischem oder konventionellem Weg mittels Papier unterliegt den Bestimmungen und Bedingungen des jeweiligen Vertrags. Dieses schließt auch, sofern zutreffend, den Datenzugriff unter Exportkontrollbestimmungen ein.
1.2 Zweck
Der Prozess des Austausches, der Koordination und der Genehmigung von Nichtkonformitätsdaten über Sonderfreigaben oder Produktqualitätsmängel variiert entsprechend den verschiedenen Beziehungen und getroffenen Vereinbarungen aller beteiligten Parteien. Die in diesem Dokument bereitgestellten Informationen bilden die Struktur zur Einreichung und Steuerung von Daten, die eine prägnante und genaue Kommunikation unter Verwendung verschiedener dokumentierter Verfahren ermöglicht. Das Hauptziel dieses Dokuments besteht darin, die Definition eines Datensatzes zu liefern, der in jede Kommunikations¬form integriert werden kann (z. B. elektronischer Datenaustausch, Vorlegen von konventionellen Papier¬formularen).
Série aérospatiale - Systèmes de management de la qualité - Documentation des non-conformités
1.1 Application
Le présent document définit les informations et la documentation des non-conformités communes que le fournisseur ou sous-traitant du fournisseur interne/externe est tenu de produire pour informer les clients de la non-conformité nécessitant une décision formelle. Les exigences sont applicables, partiellement ou en totalité, dans le cas de la notification d'une non-conformité au propriétaire ou à l'opérateur, en tant qu'utilisateur du produit final (par exemple, moteur, aéronef, engin spatial, hélicoptère), si spécifié dans le contrat.
La notification des informations de non-conformité, par mode électronique ou conventionnel sur papier, est sujette aux modalités des exigences contractuelles. Ceci inclut également l’accès aux informations soumises à la règlementation de contrôle des exportations, si applicable.
1.2 Objectif
Le processus d’échange, de coordination et d’approbation des informations de non-conformité par le biais de dérogation ou défaut de qualité du produit varie en fonction de la multiplicité des relations et des accords entre les parties concernées. Les informations fournies dans le présent document constituent une architecture pour la soumission et la gestion des informations qui permet de communiquer de manière concise et précise à l’aide de diverses méthodes documentées. Le principal objectif de ce document est de définir un ensemble d'informations susceptibles d'être intégrées dans n'importe quelle forme de communication (par exemple, échange de données électroniques, soumission de formulaires conventionnels sur papier).
Aeronavtika - Sistemi vodenja kakovosti - Definicija podatkov o neskladnosti in dokumentacija
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-oktober-2020
Nadomešča:
SIST EN 9131:2016
Aeronavtika - Sistemi vodenja kakovosti - Definicija podatkov o neskladnosti in
dokumentacija
Aerospace series - Quality Management Systems - Nonconformance Data Definition and
Documentation
Luft- und Raumfahrt - Qualitätsmanagementsysteme - Nichtkonformitäts-Dokumentation
Série aérospatiale - Systèmes de management de la qualité - Documentation des non-
conformités
Ta slovenski standard je istoveten z: EN 9131:2020
ICS:
03.100.70 Sistemi vodenja Management systems
03.120.10 Vodenje in zagotavljanje Quality management and
kakovosti quality assurance
49.020 Letala in vesoljska vozila na Aircraft and space vehicles in
splošno general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN 9131
EUROPEAN STANDARD
NORME EUROPÉENNE
July 2020
EUROPÄISCHE NORM
ICS 03.100.70; 03.120.10; 49.020 Supersedes EN 9131:2016
English Version
Aerospace series - Quality Management Systems -
Nonconformance Data Definition and Documentation
Série aérospatiale - Systèmes de management de la Luft- und Raumfahrt - Qualitätsmanagementsysteme -
qualité - Documentation des non-conformités Nichtkonformitäts-Dokumentation
This European Standard was approved by CEN on 22 December 2019.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2020 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 9131:2020 E
worldwide for CEN national Members.
Contents
Page
European foreword . 3
Rationale . 4
Foreword . 4
1 Scope . 5
1.1 Application . 5
1.2 Purpose . 5
2 Normative references . 5
3 Terms and definitions . 6
4 Requirements . 7
5 Code catalog . 8
5.1 Nonconformity process codes . 8
5.2 Nonconformity cause codes . 8
5.3 Nonconformity Corrective Action Codes. 8
Annex A (informative) List of nonconformity documentation data (mandatory data fields
bolded with *) . 13
Annex B (informative) Nonconformity form (layout example) . 18
Bibliography . 19
European foreword
This document (EN 9131:2020) has been prepared by the Aerospace and Defence Industries
Association of Europe - Standardization (ASD-STAN).
After enquiries and votes carried out in accordance with the rules of this Association, this Standard has
received the approval of the National Associations and the Official Services of the member countries of
ASD-STAN, prior to its presentation to CEN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by January 2021, and conflicting national standards shall
be withdrawn at the latest by January 2021.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent
rights.
This document supersedes EN 9131:2016.
According to the CEN-CENELEC Internal Regulations, the national standards organisations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the
United Kingdom.
Rationale
This standard was created to provide for the uniform submittal of nonconformity information for
notification and/or approval when contractually invoked at any level or as guidance within the aviation,
space, and defense industry. This standard can be invoked as a stand-alone requirement or used in
conjunction with 9100-series standards (i.e., EN 9100, EN 9110, EN 9120).
Foreword
To assure customer satisfaction, aviation, space, and defense organizations must provide, and
continually improve, safe, reliable products and services that meet or exceed customer and applicable
statutory and regulatory requirements. The globalization of the industry, and the resulting diversity of
regional and national requirements and expectations, have complicated this objective. Organizations
have the challenge of purchasing products and services from external providers throughout the world
and at all levels of the supply chain. External providers have the challenge of delivering products and
services to multiple customers having varying quality requirements and expectations.
The aviation, space, and defense industry established the International Aerospace Quality Group (IAQG)
for the purpose of achieving significant improvements in quality and safety, and reductions in cost,
throughout the value stream. This organization includes representation from companies in the
Americas, Asia/Pacific, and Europe.
This document standardizes requirements for nonconformity data definition and documentation for the
industry. The establishment of common requirements, for use at all levels of the supply-chain by
organizations, should result in improved quality and safety, and decreased costs, due to the elimination
or reduction of organization-unique requirements and the resultant variation inherent in these multiple
expectations.
1 Scope
1.1 Application
This document defines the common nonconformity data definition and documentation that shall be
exchanged between an internal/external supplier or sub-tier supplier, and the customer when
informing about a nonconformity requiring formal decision. The requirements are applicable, partly or
totally, when reporting a product nonconformity to the owner or operator, as user of the end item (e.g.,
engine, aircraft, spacecraft, helicopter), if specified by contract.
Reporting of nonconformity data, either electronically or conventionally on paper, is subject to the
terms and conditions of the contract. This also includes, where applicable, data access under export
control regulations.
1.2 Purpose
The process of exchanging, coordinating, and approving nonconformity data via concession or product
quality escape varies with the multiple relationships and agreements among all parties concerned. The
information provided by this document forms architecture for submitting and managing data that
allows for concise and accurate communication using various documented methods. The main objective
of this document is to provide the definition of a data set that can be integrated into any form of
communication (e.g., electronic data interchange, submission of conventional paper forms).
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
EN ISO 9000:2015, Quality management systems — Fundamentals and vocabulary
EN 9100, Quality Management Systems — Requirements for Aviation, Space and Defence Organizations
EN 9110, Quality Management Systems — Requirements for Aviation Maintenance Organizations
EN 9120, Quality Management Systems — Requirements for Aviation, Space and Defence Distributors
IAQG Supply Chain Management Handbook (SCMH) — http://www.sae.org/iaqg/
1 As developed under the auspice of the IAQG and published by various standards bodies [e.g., AeroSpace and
Defense Industries Association – Standardization (ASD-STAN), SAE International, European Committee for
Standardization (CEN), Japanese Standards Association (JSA)/Society of Japanese Aerospace Companies (SJAC),
Brazilian Association for Technical Norms (ABNT)].
3 Terms and definitions
Definitions for general terms can be found in EN ISO 9000 and the IAQG International Dictionary
(located on the IAQG website).
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
ISO Online browsing platform: available at http://www.iso.org/obp
IEC Electropedia: available at http://www.electropedia.org/
3.1
customer
recipient of a product provided by an internal/external supplier or sub-tier supplier
3.2
mandatory data
common and transferable data systematically filled in and provided; if printed, this field shall be
included on the printed form
3.3
optional data
all data fields that are not defined as mandatory by this standard; these fields may be requested by a
customer or needed by the originator for their own purposes
3.4
product
output of an organization that can be produced without any transaction taking place between the
organization and the customer
Note 1 to entry: Production of a product is achieved without any transaction necessarily taking place between
provider and customer, but can often involve this service element upon its delivery to the customer.
Note 2 to entry: The dominant element of a product is that it is generally tangible.
Note 3 to entry: Hardware is tangible and its amount is a countable characteristic (e.g. tyres). Processed
materials are tangible and their amount is a continuous characteristic (e.g. fuel and soft drinks). Hardware and
processed materials are often referred to as goods. Software consists of information regardless of delivery
medium (e.g. computer programme, mobile phone app, instruction manual, dictionary content, musical
composition copyright, driver's license).
EXAMPLE vehicle, engine, equipment, component, deliverable software, or parts and materials thereof
[SOURCE: EN ISO 9000:2015, 3.7.6 – modified: numbering in brackets removed, example added]
3.5
product quality escape
any product released by an internal/external supplier or sub-tier supplier, that is subsequently
determined to have one or more nonconformities to contract and/or product specification require-
ments, that have not been positively dispositioned prior to delivery
3.6
concession
documented authorization from the customer to the internal/external supplier to use or release a
product which does not conform to the specified requirements
Note 1 to entry: Concession and product quality escape differ with respect to the point in time when a
nonconformity is detected during the product life cycle. Concession is evident before delivery to the customer,
while a product quality escape is identified after delivery to the customer.
4 Requirements
4.1 Data related to the description of a nonconformity (i.e., content, format, size) shall be in
accordance with the
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