FprEN 17948
(Main)Maintenance management and functions
Maintenance management and functions
This document specifies the main content of maintenance management and the main activities for which maintenance management is responsible.
This document is applicable to maintenance managers and asset managers in the industry sector and for infrastructure and buildings in order to achieve the success factors of the organization.
Instandhaltungsmanagement und -funktionen
Dieses Dokument beschreibt den wesentlichen Inhalt des Instandhaltungsmanagements und die Haupttätigkeiten, für die das Instandhaltungsmanagement verantwortlich ist.
Das Dokument ist als Anleitung für Instandhaltungsmanager und Anlagenmanager vorgesehen, die für die Instandhaltung von Objekten in industriellen Bereichen (sowohl im verarbeitenden Sektor als auch im Dienstleistungsbereich) und von Infrastrukturen/Gebäuden verantwortlich sind, um die Erfolgsfaktoren der Organisationen zu erreichen.
Management de la maintenance et fonctions
Le présent document décrit le contenu essentiel du management de la maintenance ainsi que les activités principales sous la responsabilité du management de la maintenance.
Le présent document est destiné à guider les responsables de la maintenance et les gestionnaires d’actifs en charge de la maintenance des biens dans des secteurs industriels (construction et services) et dans des infrastructures/bâtiments afin de permettre la réalisation des facteurs de réussite dans les organisations.
Funkcija in vodenje vzdrževanja
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-april-2023
Funkcija in vodenje vzdrževanja
Maintenance function and management
Instandhaltungsfunktion und -management
Ta slovenski standard je istoveten z: prEN 17948
ICS:
03.080.10 Vzdrževalne storitve. Maintenance services.
Upravljanje objektov Facilities management
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
DRAFT
EUROPEAN STANDARD
prEN 17948
NORME EUROPÉENNE
EUROPÄISCHE NORM
April 2023
ICS 03.080.10
English Version
Maintenance function and management
Instandhaltungsfunktion und -management
This draft European Standard is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee
CEN/TC 319.
If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations
which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.
This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other
language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC
Management Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are
aware and to provide supporting documentation.
Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without
notice and shall not be referred to as a European Standard.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2023 CEN All rights of exploitation in any form and by any means reserved Ref. No. prEN 17948:2023 E
worldwide for CEN national Members.
prEN 17948:2023 (E)
Contents Page
European foreword . 3
Introduction . 4
1 Scope . 5
2 Normative references . 5
3 Terms and definitions . 5
4 Maintenance framework . 9
4.1 Maintenance contributions and challenges . 9
4.2 Maintenance types . 9
4.3 Maintenance process .10
4.4 Maintenance requirements during the life cycle of physical asset .11
4.5 Influencing factors .12
5 Maintenance management .13
5.1 Maintenance objectives .13
5.2 Maintenance policy and strategy .13
5.2.1 Maintenance approaches acting on the items .13
5.2.2 Maintenance policy .14
5.2.3 Maintenance strategy .14
5.2.4 Maintenance level .15
5.2.5 Maintenance echelon .16
5.3 Maintenance management process .16
5.4 Maintenance organization and maintenance functions .17
5.5 Interaction of maintenance with the other functions of organizations .18
5.5.1 General .18
5.5.2 Interactions between maintenance and the other functions .19
Annex A (informative) Standards for maintenance (CEN/TC 319 Maintenance AHG) .22
Annex B (informative) Levels of maintenance — Examples .25
Bibliography .30
prEN 17948:2023 (E)
European foreword
This document (prEN 17948:2023) has been prepared by Technical Committee CEN/TC 319
“Maintenance”, the secretariat of which is held by UNI.
This document is currently submitted to the CEN Enquiry.
prEN 17948:2023 (E)
Introduction
This document is part of a set of maintenance standards produced by CEN/TC 319 where it holds a central
place because it introduces maintenance, its organization and management and establishes close links
with the other standards of CEN/TC 319. Annex A presents the framework and an overview of the
available CEN/TC 319 maintenance standards divided into four groups: Common basis, Management,
Methodologies, and Resources. This document belongs to the Management group.
Maintenance is a set of activities that requires effective management able to anticipate, react quickly to
events, and adapt to business changes. It has an essential role in controlling plant safety and occupational
and environmental risks as well as ensuring the competitiveness and the durability of organisations and
companies.
Therefore, the importance of effective maintenance management is major, and this document gives
guidelines for maintenance managers to develop a process contributing to the success factors defined by
the managing board. It is based on the existing European standards and, in particular, those which
describe the role of maintenance within asset management, the maintenance processes and their inter-
relationships, the maintenance of buildings and infrastructures, maintenance key performance
indicators, maintenance support processes such as documentation, contracts, qualification of
maintenance personnel, etc.
This document is intended to help maintenance managers develop the maintenance management process
in its various aspects (maintenance policy, maintenance objectives, maintenance strategy, internal/
outsourced activities, organization of functions, job profiles and responsibilities, budgets, supervision of
maintenance activities, communication, and continuous improvement).
Annex B describes examples of levels of maintenance.
prEN 17948:2023 (E)
1 Scope
This document describes the main content of maintenance management and the main activities for which
maintenance management is responsible.
The document is intended to guide maintenance managers and asset managers in charge of maintenance
of items in industrial sectors (both manufacturing and services) and infrastructures/buildings in order
to achieve the success factors of the organizations.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
EN 17007:2017, Maintenance process and associated indicators
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https://www.iso.org/obp/
— IEC Electropedia: available at https://www.electropedia.org/
3.1
item
part, component, device, subsystem, functional unit, equipment or system that can be individually
described and considered
Note 1 to entry: A number of items e.g., a population of items, or a sample, may itself be considered as an item.
Note 2 to entry: An item may consist of hardware, software or both.
Note 3 to entry: Software consists of programs, procedures, rules, documentation, and data of an information
processing system.
[SOURCE: EN 13306:2017, definition 3.1]
3.2
physical asset
item that has potential or actual value to an organization
Note 1 to entry: Examples of physical assets are components, machines, plants, buildings, infrastructures, etc.
[SOURCE: EN 13306:2017, definition 3.2]
prEN 17948:2023 (E)
3.3
maintenance
combination of all technical, administrative and managerial actions during the life cycle of an item
intended to retain it in, or restore it to, a state in which it can perform the required function
Note 1 to entry: Technical maintenance actions include observation and analyses of the item state (e.g., inspection,
monitoring, testing, diagnosis, prognosis, etc.) and active maintenance actions (e.g., repair, refurbishment).
Note 2 to entry: See also the definitions of improvement and modification.
[SOURCE: EN 13306:2017, definition 2.1]
3.4
maintenance management
all activities of the management that determine the maintenance requirements, objectives, strategies and
responsibilities, and implementation of them by such means as maintenance planning, maintenance
control, and the improvement of maintenance activities and economics
[SOURCE: EN 13306:2017, definition 2.2]
3.5
process
set of interrelated or interacting activities that use inputs to deliver an intended result
[SOURCE: EN ISO 9000:2015, definition 3.4.1]
3.6
maintenance function
role and responsibility entrusted to entities within an organization for achieving maintenance objectives
3.7
maintenance policy
definition of the maintenance objectives, line of maintenance, indenture levels, maintenance levels,
maintenance support, and their interrelationships
Note 1 to entry: The maintenance policy provides the basis for maintenance planning, determining supportability
requirements, and developing logistic support.
[SOURCE: IEC 60050-192:2015]
3.8
maintenance strategy
management method used in order to achieve the maintenance objectives
EXAMPLE Outsourcing of maintenance, allocation of resources, etc.
[SOURCE: EN 13306:2017, definition 2.4]
prEN 17948:2023 (E)
3.9
life cycle
series of stages through which an item goes, from its conception to disposal
EXAMPLE A typical system lifecycle consists of acquisition, operation, maintenance, modernization,
decommissioning and/or disposal.
Note 1 to entry: The stages identified will vary with the application.
[SOURCE: EN 13306:2017, definition 4.18]
3.10
sustainable development
development that meets the needs of the present without compromising the ability of future generations
to meet their own needs
[SOURCE: UN Brundtland Commission report, 1987]
3.11
indenture level
level of sub-division within an item hierarchy
EXAMPLE System, subsystem and component.
Note 1 to entry: From the maintenance perspective, the indenture level depends on the complexity of the item's
construction, the accessibility to sub-items, skill level of maintenance personnel, test equipment facilities, safety
considerations, etc.
[SOURCE: EN 13306:2017, definition 3.7]
3.12
line of maintenance
maintenance echelon
position in an organization where specified levels of maintenance are to be carried out on an item
EXAMPLE Field (first line maintenance), workshop (second line maintenance) and manufacturer (third line
maintenance).
Note 1 to entry: The lines of maintenance are characterized by the skill required of the personnel, the facilities
available, the location, the complexity of the maintenance task, etc.
[SOURCE: EN 13306:2017, definition 10.3]
prEN 17948:2023 (E)
3.13
maintenance level
maintenance task categorization by complexity
EXAMPLES
— Level 1 is characterized by simple actions carried out with minimal training.
— Level 2 is characterized by basic actions which have to be carried out by qualified personnel using detailed
procedures.
— Level 3 is characterized by complex actions carried out by qualified technical personnel using detailed
procedures.
— Level 4 is characterized by actions which imply the know-how of a technique or a technology and carried
out by specialized technical personnel.
— Level 5 is characterized by actions which imply a knowledge held by the ma
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