prEN 14534
(Main)Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
This European Standard specifies methods for measuring the end-to-end transit-time of domestic and cross-border bulk mail, collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of bulk-mail services with defined transit-time service-levels as offered to the postal customer. It specifies a set of minimum requirements for the design of a quality-of-service measurement system for bulk mail, involving the selection and distribution of test mail sent by business senders and received by selected panellists.
This European Standard is applicable to the measurement of end-to-end priority and non-priority bulk-mail services. For the purpose of this standard, bulk mail services can include all types of addressed bulk mail including, but not limited to letter mail, direct mail, magazines and newspapers and encombrant-format mailings.
This European Standard relates to the measurement of bulk-mail services offered to businesses that have pick-ups at their offices or give their mail to postal service operators. If a third party agent acts for the postal operator, then the time the mail is handed over to the agent will form part of the measurement. Where a third party agent acts for the sending customer, the measurement will be from the point when mail is handed over to the postal operator.
This European Standard is of modular structure. It is designed to assess the service performance of postal operators for bulk mail services on the level of a single bulk mailing as defined by the postal customer or any aggregations thereof, including the performance of an individual customer / operator or the performance of a group of customers / operators or the performance at national level.
The standardized QoS measurement-method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardized measurement-method will ensure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Directive 97/67/EC and its amendments.
The end-to-end service measured may be provided by one operator or by a group of operators working either together in the same distribution chain or parallel in different distribution chains. The method for end-to-end measurement specified in this European Standard is not designed to provide results for the measurement of parts of the distribution chain.
This standard does not include other service performance indicators than those related to end-to-end transit time. In particular, this standard does not measure whether the timings of collections meet customers’ requirements.
The transit-time quality-of-service result will be expressed as percentage of mail delivered by, on or between expected dates. These dates can be defined absolute as calendar-days or relative to the date of induction. The transit time calculation rule will be in whole days.
This quality of service indicator does not measure the postal operator’s overall performance in a way, which provides direct comparison of postal service operators. This European Standard nevertheless provides minimum requirements for the comparability of end-to-end transit-time measurement results of specific bulk mailings.
This European Standard is not applicable for the measurement of end-to-end transit-times of single-piece mail services and hybrid mail, which require different measurement systems and methodologies (see, for example, EN 13850, Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail. (...)
Postalische Dienstleistungen - Dienstqualität - Messung der Durchlaufzeit von Massensendungen von Ende zu Ende
Dieses Dokument legt Verfahren zur Messung der „Ende-zu-Ende“-Durchlaufzeit nationaler und grenzüberschreitender Massensendungen fest, die von den Postdienstbetreibern abgeholt, bearbeitet und ausgeliefert werden. Sie berücksichtigt Verfahren, bei denen repräsentative „Ende-zu-Ende“-Stichproben für alle Arten von Massensendungen mit definierten, dem Postkunden angebotenen laufzeitbezogenen Dienst-leistungsniveaus zum Einsatz kommen. Es werden Mindestanforderungen an die Auslegung eines Qualitäts-messsystems für Massensendungen festgelegt, einschließlich Auswahl und Zustellung von Testsendungen, die von Geschäftsabsendern versendet und von ausgewählten Panelteilnehmern empfangen werden.
Dieses Dokument gilt für die „Ende-zu-Ende“-Messung von Massensendungen als Vorrangsendungen und Sendungen ohne Vorrang. Für die Anwendung dieser Norm können Massensendungen alle Arten von adressierten Massensendungen umfassen, einschließlich unter anderem Briefsendungen, Direktwerbesendungen, Zeitschriften und Zeitungen sowie Sperrgut.
Dieses Dokument bezieht sich auf die Messung von Massensendungsdiensten für Geschäftskunden, die über Abholstellen in ihren Geschäftsräumen verfügen bzw. die ihre Sendungen Postdienstbetreibern übergeben. Handelt ein Dritter für den Postbetreiber, so wird der Zeitpunkt der Übergabe an diesen Dritten bei der Messung berücksichtigt werden. Handelt ein Dritter für den versendenden Kunden, wird die Messung zu dem Zeitpunkt beginnen, an dem die Postsendung an den Postbetreiber übergeben wird.
Dieses Dokument besitzt einen modularen Aufbau. Mit dessen Hilfe soll die Leistung der von Postbetreibern für Massensendungen angebotenen Dienstleistungen bewertet werden, und zwar bezogen auf eine einzelne vom Postkunden definierte Massensendung oder bezogen auf Aggregationen von Massensendungen, einschließlich der Leistung eines Einzelkunden/-betreibers oder der Leistung einer Gruppe von Kunden/Betreibern oder der Leistung auf nationaler Ebene.
Das genormte Messverfahren für die Dienstqualität (QoS) ermöglicht eine einheitliche Messung der „Ende-zu-Ende“-Durchlaufzeit von Postsendungen. Durch die Anwendung eines genormten Messverfahrens wird sichergestellt, dass die Messung objektiv und für alle Betreiber gleich und in Übereinstimmung mit den Anforderungen der derzeitigen Postrichtlinie erfolgt.
Die gemessene „Ende-zu-Ende“-Dienstleistung darf von einem Betreiber oder einer Gruppe von Betreibern angeboten werden, die entweder zusammen in derselben Verteilungskette oder parallel in unterschiedlichen Verteilungsketten arbeiten. Das in dieser Europäischen Norm festgelegte Verfahren für die „Ende-zu-Ende“-Messung ist nicht dafür vorgesehen, Messergebnisse einzelner Teile der Verteilungskette bereitzustellen.
Dieses Dokument enthält außer den mit der Durchlaufzeit „Ende-zu-Ende“ zusammenhängenden Leistungsindikatoren keine weiteren Dienstleistungsindikatoren. Vor allem wird mit dieser Norm nicht gemessen, ob Abholzeitpunkte den Kundenanforderungen entsprechen.
Das Ergebnis der Dienstqualität in Bezug auf die Durchlaufzeit wird als Prozentanteil der bis, an oder zwischen den erwarteten Zeitpunkten zugestellten Sendungen angegeben werden. Diese Zeitpunkte können absolut als Kalendertage oder relativ als Einlieferungsdatum definiert sein. Die Berechnung der Durchlaufzeit erfolgt immer in ganzen Tagen.
Mit diesem Dienstqualitätsindikator wird nicht die Gesamtleistung des Postbetreibers in einer Weise gemessen, die den direkten Vergleich der Postdienstbetreiber erlaubt. Dennoch enthält dieses Dokument Mindestanforderungen an die Vergleichbarkeit der Messergebnisse in Bezug auf die „Ende-zu-Ende“-Durchlaufzeit bestimmter Massensendungen.
Services postaux - Qualité de service - Mesure du délai d'acheminement des services de bout en bout pour le courrier en nombre
Le présent document spécifie les méthodes pour mesurer le délai d'acheminement de bout en bout du courrier en nombre, national et transfrontalier, collecté, traité et distribué par des opérateurs de services postaux. Il s'appuie sur des méthodes utilisant des échantillons de bout en bout représentatifs pour tous les types de services de courrier en nombre offerts au client avec des niveaux de service définis en matière de délai d'acheminement. Il spécifie un ensemble d'exigences minimales pour la modélisation d'un système de mesure de la qualité de service du courrier en nombre, impliquant la sélection et l'acheminement de courrier-test envoyé par des entreprises expéditrices et reçu par des panélistes sélectionnés.
Le présent document s'applique à la mesure des services de courrier en nombre prioritaire et non prioritaire de bout en bout. Pour les besoins de la présente norme, les services de courrier en nombre peuvent inclure tous les types de courrier en nombre adressé, ce qui comprend, sans toutefois s'y limiter, les lettres, les publipostages, les magazines et journaux et les envois dans de très grands formats.
Le présent document couvre la mesure des services de courrier en nombre offerts aux entreprises qui disposent d'un système de levée dans leurs locaux ou qui remettent leur courrier à des opérateurs de services postaux. Si un agent tiers agit pour le compte de l'opérateur postal, la mesure inclut le moment où le courrier est remis à cet agent. Lorsqu'un agent tiers agit pour le compte du client expéditeur, la mesure débute au moment où le courrier est remis à l'opérateur postal.
Le présent document a une structure modulaire. Il est conçu pour permettre d'évaluer les performances des services de courrier en nombre offerts par les opérateurs postaux au niveau d'un envoi unitaire en nombre tel que défini par le client ou de toute agrégation de celui-ci, y compris les performances d'un client/opérateur unique, les performances d'un groupe de clients/d'opérateurs ou encore les performances au niveau national.
La méthode normalisée de mesure de la qualité de service fournit une manière uniforme de mesurer le délai d'acheminement de bout en bout des plis. L'utilisation d'une méthode de mesure normalisée s'assure que la mesure est effectuée de manière objective et identique pour tous les opérateurs conformément aux exigences de la Directive postale en vigueur.
Le service de bout en bout mesuré peut être fourni par un seul opérateur ou par un groupe d'opérateurs travaillant soit ensemble dans la même chaîne d'acheminement, soit en parallèle dans différentes chaînes d'acheminement. La méthode de mesure de bout en bout spécifiée dans la présente Norme européenne n'est pas conçue pour fournir des résultats concernant la mesure de parties de la chaîne d'acheminement.
Le présent document n'inclut aucun autre indicateur de performance du service que ceux liés au délai d'acheminement de bout en bout. La présente norme ne mesure notamment pas si les heures de levée satisfont aux exigences des clients.
Le résultat de qualité de service en matière de délai d'acheminement est exprimé en pourcentage de courrier distribué avant les dates prévues, aux dates prévues ou entre les dates prévues. Ces dates peuvent être définies de manière absolue sous la forme de jours civils ou de manière relative par rapport à la date de dépôt. La règle de calcul du délai d'acheminement utilise des jours complets.
Cet indicateur de qualité de service ne mesure pas les performances globales de l'opérateur postal d'une manière qui permette la comparaison directe des opérateurs de services postaux. Le présent document fournit néanmoins des exigences minimales quant à la comparabilité des résultats de mesure du délai d'acheminement de bout en bout d'envois en nombre spécifiques.
Poštne storitve - Kakovost storitev - Merjenje časa prenosa od sprejema do vročitve za masovno pošto
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
oSIST prEN 14534:2022
01-junij-2022
Poštne storitve - Kakovost storitev - Merjenje časa prenosa od sprejema do
vročitve za masovno pošto
Postal services - Quality of service - Measurement of the transit time of end-to-end
services for bulk mailPostalische Dienstleistungen - Dienstqualität - Messung der Durchlaufzeit von
Massensendungen von Ende zu Ende
Services postaux - Qualité de service - Mesure du délai d'acheminement des services de
bout en bout pour le courrier en nombreTa slovenski standard je istoveten z: prEN 14534
ICS:
03.240 Poštne storitve Postal services
oSIST prEN 14534:2022 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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oSIST prEN 14534:2022
DRAFT
EUROPEAN STANDARD
prEN 14534
NORME EUROPÉENNE
EUROPÄISCHE NORM
April 2022
ICS 03.240 Will supersede EN 14534:2016
English Version
Postal services - Quality of service - Measurement of the
transit time of end-to-end services for bulk mail
Services postaux - Qualité de service - Mesure du délai Postalische Dienstleistungen - Dienstqualität - Messung
d'acheminement des services de bout en bout pour le der Durchlaufzeit von Massensendungen von Ende zu
courrier en nombre EndeThis draft European Standard is submitted to CEN members for enquiry. It has been drawn up by the Technical Committee
CEN/TC 331.If this draft becomes a European Standard, CEN members are bound to comply with the CEN/CENELEC Internal Regulations
which stipulate the conditions for giving this European Standard the status of a national standard without any alteration.
This draft European Standard was established by CEN in three official versions (English, French, German). A version in any other
language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC
Management Centre has the same status as the official versions.CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are
aware and to provide supporting documentation.Warning : This document is not a European Standard. It is distributed for review and comments. It is subject to change without
notice and shall not be referred to as a European Standard.EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2022 CEN All rights of exploitation in any form and by any means reserved Ref. No. prEN 14534:2022 E
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Contents Page
European foreword ....................................................................................................................................................... 5
Introduction .................................................................................................................................................................... 6
1 Scope .................................................................................................................................................................... 8
2 Normative references .................................................................................................................................... 9
3 Terms and definitions ................................................................................................................................... 9
4 Symbols and abbreviations ...................................................................................................................... 11
5 Transit time as a Quality-of-Service indicator ................................................................................... 12
5.1 General ............................................................................................................................................................. 12
5.2 Transit time calculation ............................................................................................................................. 12
6 Methodology .................................................................................................................................................. 15
6.1 Representative sample design ................................................................................................................ 15
6.2 Minimum Sample Size (MSS) .................................................................................................................... 15
6.3 The design basis ........................................................................................................................................... 15
6.4 Discriminant Mail Characteristics (DMC) ............................................................................................ 16
6.5 Geographical distribution of the receiver panel ............................................................................... 18
6.6 Creation of test mail .................................................................................................................................... 19
6.7 Documentation of date and time of posting ....................................................................................... 22
6.8 Integrity of the measurement .................................................................................................................. 22
7 Report ............................................................................................................................................................... 24
7.1 Measurement results .................................................................................................................................. 24
7.2 Service Performance Indicators ............................................................................................................. 24
7.3 Weighting of the results ............................................................................................................................. 25
7.4 Content ............................................................................................................................................................. 26
8 Quality control .............................................................................................................................................. 27
9 The Annexes ................................................................................................................................................... 27
Annex A (normative) Accuracy calculation ....................................................................................................... 29
A.1 Scope ................................................................................................................................................................. 29
A.2 Symbols ............................................................................................................................................................ 30
A.3 Variance calculation for one stratum ................................................................................................... 31
A.4 Variance calculation for a stratified sample ...................................................................................... 34
A.5 Calculation of the confidence interval .................................................................................................. 37
Annex B (normative) Transit Time Calculation ............................................................................................... 41
B.1 Basic Principles ............................................................................................................................................. 41
B.2 The date of induction .................................................................................................................................. 41
B.3 The transit-time calculation rules ......................................................................................................... 42
Annex C (normative) Comparability of Measurement Results ................................................................... 45
C.1 General ............................................................................................................................................................. 45
C.2 Same service provider – Different measurement periods ............................................................ 47
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C.3 Different service providers – Same measurement period ............................................................. 48
C.4 Cases of limited comparability ................................................................................................................ 49
Annex D (normative) Design of aggregated Fields of Study ......................................................................... 51
D.1 General ............................................................................................................................................................. 51
D.2 Possible types of aggregation ................................................................................................................... 51
D.3 Design requirements ................................................................................................................................... 53
D.4 Reporting ......................................................................................................................................................... 54
Annex E (normative) Additional Requirements for continuous Fields of Study [CMS/SCMS] ......... 55
E.1 Scope ................................................................................................................................................................. 55
E.2 Methodology ................................................................................................................................................... 55
E.3 Report ............................................................................................................................................................... 60
E.4 Quality Control .............................................................................................................................................. 61
E.5 Audit .................................................................................................................................................................. 62
Annex F (normative) Quality control .................................................................................................................... 63
F.1 Statistical design ........................................................................................................................................... 63
F.2 Address seeding ............................................................................................................................................ 63
F.3 Test mail production ................................................................................................................................... 63
F.4 Sending test items ........................................................................................................................................ 64
F.5 Receiving test items ..................................................................................................................................... 64
F.6 Data collection ............................................................................................................................................... 64
F.7 Data analysis and reporting ...................................................................................................................... 65
F.8 Archiving .......................................................................................................................................................... 65
F.9 Quality control and Information Technology (IT) ............................................................................ 65
Annex G (normative) Auditing ................................................................................................................................ 66
G.1 General ............................................................................................................................................................. 66
G.2 Audit of the design basis ............................................................................................................................ 66
G.3 Audit of the Quality-of-Service measurement system ..................................................................... 67
Annex H (informative) Purpose of postal Quality of Service standards .................................................. 68
H.1 General ............................................................................................................................................................. 68
H.2 Benefits of QoS standards .......................................................................................................................... 68
H.3 Application by potential users of EN 14534 ........................................................................................ 69
H.4 Detailed analysis ........................................................................................................................................... 71
H.5 Other / broader concepts .......................................................................................................................... 71
Annex I (informative) Considerations before implementing EN 14534 .................................................. 73
I.1 Limitations of EN 14534 ............................................................................................................................. 73
I.2 Design of the measurement system ....................................................................................................... 73
I.3 Measurement organization ....................................................................................................................... 77
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Annex J (informative) Design basis ....................................................................................................................... 79
J.1 Discriminant characteristics .................................................................................................................... 79
J.2 Studies for the evaluation of possible candidates ............................................................................ 80
J.3 Connection between Design Basis and Sample Design ................................................................... 82
J.4 Design basis .................................................................................................................................................... 83
J.5 Frequency of update [CMS/SCMS] .......................................................................................................... 86
Annex K (informative) Implementing EN 14534 ............................................................................................. 87
K.1 Stages of the survey ..................................................................................................................................... 87
K.2 Representativeness ..................................................................................................................................... 88
K.3 Risk of panellist identification ................................................................................................................ 89
K.4 Induction and delivery ............................................................................................................................... 89
K.5 Panel turnover .............................................................................................................................................. 91
K.6 Validation and transit time calculation ............................................................................................... 92
K.7 Weighting ........................................................................................................................................................ 95
K.8 Reporting of results ................................................................................................................................... 103
K.9 Audit [SCMS] ................................................................................................................................................. 104
Annex L (informative) Application of the accuracy calculation ............................................................... 107
L.1 Limitations of the accuracy calculation methods provided ........................................................ 107
L.2 Recommendations for the application of the rules ....................................................................... 107
L.3 The sample size ........................................................................................................................................... 109
L.4 General Example for a national yearly result .................................................................................. 110
L.5 Simplified scenarios .................................................................................................................................. 116
Bibliography ............................................................................................................................................................... 117
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European foreword
This document (prEN 14534:2022) has been prepared by Technical Committee CEN/TC 331 “Postal services”,
the secretariat of which is held by NEN.This document is currently submitted to the CEN Enquiry.
This document will supersede EN 14534:2016.
Annex A to Annex G are normative.
Annex A to Annex C and Annex F are covering the measurement of a single bulk mail induction.
Annex D to Annex E and Annex G are covering additional requirements for the measurement of aggregated or
continuous fields of study.Annex H to Annex L are informative.
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Introduction
The European Commission emphasises the need to have common rules for the development of community
postal services and the improvement of Quality-of-Service (QoS). The Commission has identified requirements
for postal QoS-Measurement systems that include:— independent end-to-end measurement capabilities;
— a focus on national and cross-border distribution service performance;
— a single, uniform and reliable system for monitoring distribution service performance within the Union.
The Commission has acknowledged that the different postal traditions and cultures in Europe would not allow
for the establishment of one common unified European measurement system and that national systems should
have sufficient freedom to reflect needs and peculiarities of national markets. On the other hand, they should
fulfil a defined set of minimum requirements to satisfy the information interests if applicable of the
Commission, the regulatory authorities, postal customers and postal operators themselves.
The objective of this document is to define a modular QoS measurement system in a competitive commercial
context. The measurement is designed to estimate the end-to-end transit time quality of service given to the
postal customer. The measurement can be set up domestically in each European country and cross-border
between the European countries.This document refers to a number of principles and minimum requirements to be applied for the
measurement of the end-to-end transit time service-level of bulk-mail services. It is widely applicable for
single-induction as well as continuous measurement applications. It provides recommendations on the
comparability of different bulk mail transit-time QoS measurement results and their use as key performance
indicators.This bulk mail standard has been developed from the requirements of EN 13850, Postal services – Quality of
service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail.
Both European Standards consider methods using a representative end-to-end sample of all types of
addressed mail appropriate for their coverage. For the measurement of bulk mail services a separate standard
is required for the following reasons:— Senders: Members of the public posting single items are replaced by businesses, small in number –
posting large volumes of mail. Third party agents (consolidators, mailing houses, letter shops) may also
act on behalf of posting customers.— Contracted Services: Mail posted in bulk will often be mailed under a contract between the customer
and the postal operator. Typically, bulk services require customers to standardize format and weight of
their mailing, undertake a level of pre-sortation or to present mail in different ways according to the
contract conditions.— Volumes of mailings: Bulk mailings are large. They may contain thousands or millions of items.
— Performance Measures: On-time performance measures are expanded to provide different types of (i)
on, (ii) by or (iii) between specific-dates performance depending on what is agreed with the postal
customers or is specified for this service.— Discriminant Characteristics: Test items have to match the characteristics of customer mailings. The
range of characteristics relevant for the performance varies by type of mail service, and a wider set of
potential characteristics should be considered. Greater flexibility is required to define for what part of the
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— Production of Test Mail: For the inclusion of test mail in the customers bulk mailings a variety of
methods may be appropriate. They include database-seeding methods used in different stages of the
customer’s mail production process as well as methods to include pre-produced test items in the
customer’s bulk mailing between production and induction of the customers’ real mail.
— Dates of induction: The rules and requirements for bulk mail induction are more complex and may be
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1 Scope
This document specifies methods for measuring the end-to-end transit-time of domestic and cross-border bulk
mail, collected, processed and delivered by postal service operators. It considers methods using
representative end-to-end samples for all types of bulk-mail services with defined transit-time service-levels
as offered to the postal customer. It specifies a set of minimum requirements for the design of a quality-of-
service measurement system for bulk mail, involving the selection and distribution of test mail sent by
business senders and received by selected panellists.This document is applicable to the measurement of end-to-end priority and non-priority bulk-mail services.
For the purpose of this standard, bulk mail services can include all types of addressed bulk mail including, but
not limited to letter mail, direct mail, magazines and newspapers and encombrant-format mailings.
This document relates to the measurement of bulk-mail services offered to businesses that have pick-ups at
their offices or give their mail to postal service operators. If a third-party agent acts for the postal operator,
then the time the mail is handed over to the agent will form part of the measurement. Where a third-party
agent acts for the sending customer, the measurement will be from the point when mail is handed over to the
postal operator.This document is of modular structure. It is designed to assess the service performance of postal operators for
bulk mail services on the level of a single bulk mailing as defined by the postal customer or any aggregations
thereof, including the performance of an individual customer / operator or the performance of a group of
customers / operators or the performance at national level.The standardized QoS measurement-method provides a uniform way for measuring the end-to-end transit
time of postal items. Using a standardized measurement-method will ensure that the measurement will be
done in an objective and equal way for all operators in accordance with the requirements of the current Postal
Directive.The end-to-end service measured may be provided by one operator or by a group of operators working either
together in the same distribution chain or parallel in different distribution chains. The method for end-to-end
measurement specified in this European Standard is not designed to provide results for the measurement of
parts of the distribution chain.This document does not include other service performance indicators than those related to end-to-end transit
time. In particular, this standard does not measure whether the timings of collections meet customers’
requirements.The transit-time quality-of-service result will be expressed as percentage of mail delivered by, on or between
expected dates. These dates can be defined absolute as calendar-days or relative to the date of induction. The
transit time calculation rule will be in whole days.This quality of service indicator does not measure the postal operator’s overall performance in a way, which
provides direct comparison of postal service operators. This document nevertheless provides minimum
requirements for the comparability of end-to-end transit-time measurement results of specific bulk mailings.
This document is not applicable for the measurement of end-to-end transit-times of single-piece mail services
and hybrid mail, which require different measurement systems and methodologies (see, for example,
EN 13850, Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single
piece priority mail and first class mail.In certain circumstances, this standard allows a choice between alternatives to be made subject to the
approval of the regulator. This approval is only necessary if the service is within the universal service
obligation.This document includes specifications for the quality control and auditing of the measurement system.
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2 Normative references
The following documents are referred to in the text in such a way that some or all of their content constitutes
requirements of this document. For dated references, only the edition cited applies. For undated references,
the latest edition of the referenced document (including any amendments) applies.
EN 13850:2020, Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for
single piece priority mail and first class mailICC/ESOMAR, International Code of Marketing and Social Research Practice (latest version)
3 Terms and definitionsFor the purposes of this document, the terms and definitions given in EN 13850:2020 and the following apply.
3.1bulk mail
large volume of mail having similar mail and induction characteristics
Note 1 to entry: Bulk mail items are usually from the same weight group and share the same size or shape
characteristics.Note 2 to entry: Bulk mail items have usually a common sender and share the same point(s) of induction.
Note 3 to entry: Bulk mail senders often share the outward processing of bulk mail by pre-sorting or segregating the
mail to enable the postal operator to by-pass the first sortation stages.Note 4 to entry: Regarding the volume and/or requirements of the induction process, bulk mail does not qualify as
single piece mail.3.2
bulk mailing
bulk mail posted by a single postal customer at the same induction point(s)
Note 1 to entry: A bulk mailing is defined by the postal customer, usually being a business.
Note 2 to entry: A bulk mailing usually covers one induction date or, in some cases, a small number of consecutive days
of operation.Note 3 to entry: Large bulk mailings may be inducted at more than one postal operator, depending on the areas of
destination.Note 4 to entry: Large bulk mailings may be inducted at two or three induction points, depending on the areas of
destination.3.3
bulk mail campaign
finite set of bulk mailings following a defined pattern
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