The current and future infrastructure to satisfy the changing needs of citizens in the EU will grant access
to wider postal stakeholders, including customers, postal suppliers, supply chain service providers, (i.e.
customs, fiscal authorities collecting VAT and related duties, transport providers like airlines or rail road
and other transport mode operators, non-profit organisations supporting supply chain traceability, etc.)
non-designated economic postal operators (Courier-, Express-, and ...
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    • Technical report
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This document provides the semantic mapping description of information on the characteristics or
attributes of Low Value Consignments (LVC) which parties in the digital commercial value chain acrossborders
are called upon to handle, compliant to the EU VAT Ecommerce Package as well as the UPU-WCO
customs model.
This document is limited to LVC, the logical definition of an electronic message, which supports the
communication of information about postal items with a unique transport unit iden...
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    • Technical report
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    • Technical report
      98 pages
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This document covers physical properties and characteristics for the packaging for small and light weight postal items to be delivered into the consumer’s letterbox. It covers the main design features for the packaging of letterboxable postal items, notably the sizes and stacking as well as postal and environmental requirements.
This document is targeted to e-retailers and postal operators.

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    • Technical specification
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2020-07-08 - TC - Correction of two formats in rows "Item identifier" and "Additional barcode" in Table 1

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This European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of single piece priority mail services for addressed mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End priority mail services.
The ...
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    • Standard
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This technical specification describes the technical features of digital, optional online connected, opening and closing systems for parcel receptacles for home use with free access for the delivery and collection operators and consumers.

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      22 pages
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This document specifies the information exchanges between various parties' infrastructures that take place in support of DPM applications. It complements standards that address the design, security, applications and readability of Digital Postage Marks.
The following items will be addressed by this document:
-   identification of parties participating in exchanges of information described by this document;
-   identification of functions (interactions, use cases);
-   definition of parties’ respon...
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    • Technical specification
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    • Technical specification
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This document specifies the information exchanges between various parties' infrastructures that take place in support of DPM applications. It complements standards that address the design, security, applications and readability of Digital Postage Marks.
The following items will be addressed by this document:
-   identification of parties participating in exchanges of information described by this document;
-   identification of functions (interactions, use cases);
-   definition of parties’ respon...
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    • Technical specification
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This document will specify the interface between the e-merchant (any commercial customer sending parcels) and the first logistic operator, including both public and private carriers. For the application of this document, a cross border parcel is a parcel crossing a border into and within Europe.
The interface composed on two items:
- the physical label attached on the parcel: contents, sizes, minimum requirements to guarantee the quality and efficiency of the logistic process (sorting, deliver...
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    • Technical specification
      32 pages
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This document will specify the interface between the e-merchant (any commercial customer sending parcels) and the first logistic operator, including both public and private carriers. For the application of this document, a cross border parcel is a parcel crossing a border into and within Europe.
The interface composed on two items:
- the physical label attached on the parcel: contents, sizes, minimum requirements to guarantee the quality and efficiency of the logistic process (sorting, deliver...
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    • Technical specification
      32 pages
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This European Standard specifies complaints handling principles related to domestic and international postal services. It applies to both national and cross border services. The standard also gives guidance for compensation and redress procedures.
This European Standard may be applied to all types of postal service both Universal service and non-universal service and by all types of postal organizations. It defines various types of complaints and establishes a methodology for handling complaint...
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    • Standard
      57 pages
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This European Standard specifies complaints handling principles related to domestic and international postal services. It applies to both national and cross border services. The standard also gives guidance for compensation and redress procedures.
This European Standard may be applied to all types of postal service both Universal service and non-universal service and by all types of postal organizations. It defines various types of complaints and establishes a methodology for handling complaint...
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    • Standard
      57 pages
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This document is a feasibility study that was carried out to explore the use of real mail data in measurement of the transit time of end-to-end services for single piece cross-border priority mail. In this document a description is given of the context, the way this study was carried out, the results of the study and the advice given to CEN/TC 331 Postal services and, finally, CEN and the European Commission.

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    • Technical report
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    • Technical report
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A feasibility study to explore the use of real mail data in measurement of the transit time of end-to-end services for single piece crossborder priority mail.

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    • Technical report
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This document covers physical properties and manufacturing requirements for envelopes having an address window on the flap side. It covers the main design features of the reverse envelope, notably of the flap and address window, and the materials used for the manufacturing thereof. It applies to reverse envelopes with advertising or communication printed on the plain side, eventually on its entire surface.
This document covers empty envelopes, but also finished mailpieces that have been properl...
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The revision of EN 14142-1 aims at bringing together current an ongoing efforts within the Universal Postal Union (a special organisation of the United Nations), the CEN and ISO to create one global standard under the ISO/TC211 for International postal address components and template languages.
This document forms part 4 of ISO 19160. ISO 19160 consists of the following parts, under the general title Addressing:
Part 1: Terminology and conceptual model
Part 2: Good practices for address assignme...
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ISO 19160-4:2017 defines key terms for postal addressing, postal address components and constraints on their use.
Specifically, ISO 19160-4:2017 defines postal address components organized into three hierarchical levels:
- elements, such as organization name or postcode, which have well-defined conceptual meaning and are not themselves made up of subordinate components, though they may be sub-divided for technical purposes;
- constructs, such as organization identification, which group elemen...
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    • Standard
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This European Standard specifies a recommended procedure for the development of specifications for applications of digital postage marks (DPMs) – i.e. applications linked to the use of digital printing and image data capture technologies in the postal industry, most particularly for the evidencing of postage accounting and/or payment. It is not intended to prescribe or to recommend any particular architecture or design for such applications, only to specify the process through which such an arch...view more

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    • Standard
      133 pages
      English language
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This European Standard specifies a recommended procedure for the development of specifications for applications of digital postage marks (DPMs) – i.e. applications linked to the use of digital printing and image data capture technologies in the postal industry, most particularly for the evidencing of postage accounting and/or payment. It is not intended to prescribe or to recommend any particular architecture or design for such applications, only to specify the process through which such an arch...view more

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    • Standard
      133 pages
      English language
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This European Standard specifies methods for measuring the end-to-end transit-time of domestic and cross-border bulk mail, collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of bulk-mail services with defined transit-time service-levels as offered to the postal customer. It specifies a set of minimum requirements for the design of a quality-of-service measurement system for bulk mail, involving the selection ...view more

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    • Corrigendum
      2 pages
      English language
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This European Standard specifies methods for measuring the end-to-end transit-time of domestic and cross-border bulk mail, collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of bulk-mail services with defined transit-time service-levels as offered to the postal customer. It specifies a set of minimum requirements for the design of a quality-of-service measurement system for bulk mail, involving the selection ...view more

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    • Corrigendum
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This European Standard specifies methods for measuring the end-to-end transit time of the
domestic and crossborder, priority and non-priority, bulk mail, collected, processed and distributed
by postal seNice operators. It considers methods using a representative end-to-end sample of
addressed bulk mail. End-to-end is defined as from the point mail is placed into the
collection/acceptance system under the responsibility of the postal operators, to the final delivery
point under the responsibility...
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    • Standard
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An IDT-PAE interface enables interoperability among several systems and processes by providing specifications to the following requirements:
a)   Data Collection and Transfer:  Specification of data transported from the devices to higher level systems.  There may be more than one permissible protocol referring to different OSI layers. The standard will define where the communication requires polling and where asynchronous messages are used.
   The basis is messages triggered by events.
b)   Data S...
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    • Technical specification
      84 pages
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This European Standard specifies methods for measuring the end-to-end transit-time of domestic and cross-border bulk mail, collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of bulk-mail services with defined transit-time service-levels as offered to the postal customer. It specifies a set of minimum requirements for the design of a quality-of-service measurement system for bulk mail, involving the selection ...view more

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    • Standard
      125 pages
      English language
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Method for measurement of parcel transit time for cross-border parcels is mainly from an e-merchant perspective, especially for small and medium-sized companies. Based on an earlier study, the method will be based on events of the track and trace process.
Events used need to be kept simple and transparent for the measurement of the complex matrix of the flows between European countries.
The last part of the process (delivery options) is dependent on the country and on its historical developmen...
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    • Technical specification
      16 pages
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An IDT-PAE interface enables interoperability among several systems and processes by providing specifications to the following requirements:
a)   Data Collection and Transfer:  Specification of data transported from the devices to higher level systems.  There may be more than one permissible protocol referring to different OSI layers. The standard will define where the communication requires polling and where asynchronous messages are used.
   The basis is messages triggered by events.
b)   Data S...
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    • Technical specification
      84 pages
      English language
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      1 day

Method for measurement of parcel transit time for cross-border parcels is mainly from an e-merchant perspective, especially for small and medium-sized companies. Based on an earlier study, the method will be based on events of the track and trace process.
Events used need to be kept simple and transparent for the measurement of the complex matrix of the flows between European countries.
The last part of the process (delivery options) is dependent on the country and on its historical developmen...
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    • Technical specification
      16 pages
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In addition to EN 13850:2012 Postal Services - Quality of Service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail, this European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and delivered by postal service operators. It considers methods using a representative end-to-end sample of all types of single piece addressed letter mail wit...view more

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    • Standard
      16 pages
      English language
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In addition to EN 13850:2012 Postal Services - Quality of Service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail, this European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and delivered by postal service operators. It considers methods using a representative end-to-end sample of all types of single piece addressed letter mail wit...view more

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    • Standard
      16 pages
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TC origin - Mistakes in cross references

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    • Corrigendum
      2 pages
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TC origin - Mistakes in cross references

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This Technical Specification describes the technical features of parcel boxes for end use. This covers technical features such as size of parcels, ergonomics and safety, corrosion and water penetration resistance and security of delivery.

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    • Technical specification
      20 pages
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This Technical Specification describes the technical features of parcel boxes for end use. This covers technical features such as size of parcels, ergonomics and safety, corrosion and water penetration resistance and security of delivery.

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This Technical Report specifies methods for measuring the quality of a re-forwarding service of domestic addressed mail that is collected, processed and delivered by postal service operators. As a European Standard or technical specification it relates to the measurement of services given to household and business customers who receive mail at their homes, their post office boxes, or at their office premises and have contracted their national Postal Operator (PO) to re-forward their mail for a d...view more

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    • Technical report
      11 pages
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This Technical Report specifies methods for measuring the quality of a re-forwarding service of domestic addressed mail that is collected, processed and delivered by postal service operators. As a European Standard or technical specification it relates to the measurement of services given to household and business customers who receive mail at their homes, their post office boxes, or at their office premises and have contracted their national Postal Operator (PO) to re-forward their mail for a d...view more

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The purpose of this Technical Specification is to define the syntax rules for a data stream for the submission of printing data to a Hybrid Mail operator or between Hybrid Mail operators. The Technical Specification defines a XML Schema Definition (XSD) describing the data stream.
The description is based upon the XML (eXtended Mark-up Language) definition of rules and semantics for defining an XSD. The purpose of this is to offer a generalised syntax description that can provide seamless integ...
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The purpose of this Technical Specification is to define the syntax rules for a data stream for the submission of printing data to a Hybrid Mail operator or between Hybrid Mail operators. The Technical Specification defines a XML Schema Definition (XSD) describing the data stream.
The description is based upon the XML (eXtended Mark-up Language) definition of rules and semantics for defining an XSD. The purpose of this is to offer a generalised syntax description that can provide seamless integ...
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This Technical Specification defines a uniform structure and meaning for the information that fully represents postal rates for a broad variety of postal products in all mail categories. The postal rates definition is viewed as an important interface between posts and their customers and as such will benefit from standardization. Such representation of postal rates allows automated systems to uniformly use postal rates as they are introduced for new products or updated for existing postal produc...view more

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    • Technical specification
      77 pages
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This Technical Specification defines a uniform structure and meaning for the information that fully represents postal rates for a broad variety of postal products in all mail categories. The postal rates definition is viewed as an important interface between posts and their customers and as such will benefit from standardization. Such representation of postal rates allows automated systems to uniformly use postal rates as they are introduced for new products or updated for existing postal produc...view more

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    • Technical specification
      77 pages
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The purpose of this Technical Specification is to define the requirements of the OCR/VCS Standard interface and to convey these requirements in context to the reader.
This document is arranged under 4 main clauses as described in Figure 1:
-   UCM (Use Case Model) describes the use cases for the IC/ED Interface using sequence diagrams with messages.
-   IDD (Interface Design Description) defines the data model for the IC/ED interface.
-   SDD (System Design Description) defines the mandatory speci...
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    • Technical specification
      237 pages
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The purpose of this Technical Specification is to define the requirements of the OCR/VCS Standard interface and to convey these requirements in context to the reader.
This document is arranged under 4 main clauses as described in Figure 1:
-   UCM (Use Case Model) describes the use cases for the IC/ED Interface using sequence diagrams with messages.
-   IDD (Interface Design Description) defines the data model for the IC/ED interface.
-   SDD (System Design Description) defines the mandatory speci...
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CEN/TR 16706 provides the results of a feasibility study to determine whether a European Standard for the measurement of incorrect delivery could be developed. CEN/TC331 decided a European Standard was not feasible but that the results should be kept and the report transferred into this Technical Report.

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A feasibility study has been performed to see whether a standard for this subject can be developed. CEN/TC331 decided it was not feasible but the results should be kept therefore the report is transferred into a Technical Report.
Registered postal items contain - by nature - important messages or goods. Any of such items, which may be delivered to a person not being authorized to receive them may cause substantial problems, even if the correct addressee receives it afterwards. The knowledge of...
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This European Standard specifies the requirements and the test methods of the apertures for the delivery of letter post items when fitted in accordance with the manufacturer's instructions. It takes into account security, impregnability, safety and performance for the recipient, and ergonomics and efficiency for delivery personnel. It allows the daily delivery in good condition of a great majority of letter post items.

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    • Standard
      33 pages
      English language
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This European Standard specifies the requirements and the test methods of the apertures for the delivery of letter post items when fitted in accordance with the manufacturer's instructions.
It takes into account security, impregnability, safety and performance for the recipient, and ergonomics and efficiency for delivery personnel. It allows the daily delivery in good condition of a great majority of letter post items.

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    • Standard
      33 pages
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This Technical Specification defines the information content, structure and possible printed representations of the S18 ID-tag. This is an identifier for individual mail items which:
-is globally unique;
-can be applied to any item which is not already ID-tagged by any postal administration (or other issuer) which previously processed the item; NOTE 1 The S18 ID-tag provides a standard means of ID-tagging which can be applied on a world-wide basis, allowing inter-administration mail items to...
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This part of the Technical Specification defines the representation of ID-tags as a 78-position bar-no-bar code (BNB-78) printed in fluorescent ink in area R1 on the reverse side of items. BNB-78 encoding is one of two encoding specifications supported by this Technical Specification 3) for the printing of ID-tags in area R1, the other being BNB-62, which is specified in CEN/TS 15844-3. NOTE 1 Representation in the form of a 4-state code printed on the front of the item is covered in CEN/TS 1584...view more

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This part of the Technical Specification defines the representation of ID-tags as a Postal-4i symbology 4-state bar code printed on the front side of small letters. Postal-4i symbology 4-state encoding is the only encoding specification supported by this Technical Specification 3) for the printing of ID-tags on the front of items. NOTE Representation in the form of fluorescent BNB bar codes printed on the reverse side of small letters (not flats) is covered in CEN/TS 15844-2 and CEN/TS 15844-3.

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    • Technical specification
      15 pages
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This part of the Technical Specification defines the representation of ID-tags as a Postal-4i symbology 4-state bar code printed on the front side of flats. Many of the provisions are applicable also to small letters and are therefore referenced by Part 5 of the specification (CEN/TS 15844-5), which covers these. Postal-4i symbology 4-state encoding is the only encoding specification supported by this Technical Specification 3) for the printing of ID-tags on the front of items. NOTE Representati...view more

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    • Technical specification
      18 pages
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This Technical Specification constitutes the functional specification of a secure electronic postal service, referred to as the postal registered electronic mail or PReM service. PReM provides a trusted and certified electronic mail exchange between mailer, postal operators and addressee/mailee. In addition, evidence of corresponding events and operations within the scope of PReM will be generated and archived for future attestation. The PReM service is defined by reference to the concepts, sche...view more

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    • Technical specification
      55 pages
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