CEN/TS 17457:2020
(Main)Postal services - Digital, optional online connected, opening and closing systems for parcel receptacles for home use with free access for the delivery and collection operators and consumers
Postal services - Digital, optional online connected, opening and closing systems for parcel receptacles for home use with free access for the delivery and collection operators and consumers
The objective of this document is to define the framework for secure, trustworthy and user-friendly opening systems for parcel boxes for home use. Particular attention is given to facilitating secure electronic authentication of the delivery operator. This document exists considering the Standardization request M/548 from the European Commission and it aims to solve the lack of operability between parcel box manufacturers and delivery operators.
Therefore, this document describes the minimal requirements of a digital, optional online connected, opening and closing system for parcel boxes and prerequisites to create favourable conditions of interoperability between all market participants.
This document is designed to fit with solutions already on the market and define the good practices and pathway for future systems. It adopts an approach which is open to innovation. It is expected to be possible to achieve the necessary requirements through different technologies.
The systems of opening rights are intended to open parcel boxes as defined in CEN/TS 16819. However, the specification is extended to other receptacle solutions, in the frame of the home use (e.g. garage door, bags, etc.), when these receptacle solutions are compliant with the requirements of CEN/TS 16819 when the case allows.
Postalische Dienstleistungen - Digitale, optional online verbundene Öffnungs- und Schließsysteme für Paketübergabeeinheiten mit freiem Zugang für Zustell- und Abholdienstleister und Kunden
Ziel dieses Dokuments ist die Schaffung eines Rahmens für sichere, verlässliche und benutzerfreundliche Öffnungssysteme für Paketboxen für den Heimgebrauch. Ein besonderes Augenmerk gilt dabei der Vereinfachung einer sicheren elektronischen Authentisierung von Zustellern. Dieses Dokument wurde im Rahmen des Normungsauftrags M/548 der Europäischen Kommission erarbeitet, um den Mangel an Interoperabilität zwischen Paketboxherstellern und Zustelldienstleistern zu beheben.
Zu diesem Zweck beschreibt dieses Dokument die Mindestanforderungen an ein digitales, optional online verbundenes Öffnungs- und Schließsystem für Paketboxen sowie die Voraussetzungen zur Schaffung vorteilhafter Bedingungen für die Interoperabilität zwischen sämtlichen Marktteilnehmern.
Dieses Dokument ist so konzipiert, dass es bereits auf dem Markt erhältlichen Lösungen gerecht wird und gleichzeitig gute Verfahrensweisen und Wege für zukünftige Systeme festlegt. Es basiert auf einem Ansatz, der offen für Innovation ist. Es wird erwartet, dass eine Erfüllung der erforderlichen Anforderungen mittels unterschiedlicher Technologien möglich ist.
Die Systeme für Öffnungsberechtigungen sind für das Öffnen von Paketboxen nach CEN/TS 16819 bestimmt. Der Anwendungsbereich der Spezifikation erstreckt sich jedoch auch auf andere Paketübergabelösungen für den Heimgebrauch (z. B. Garagentore, Paketsäcke usw.), sofern diese Paketübergabelösungen den Anforderungen von CEN/TS 16819 entsprechen und die vorliegenden Bedingungen dies zulassen.
Services postaux - Systèmes d’ouverture et de fermeture, électroniques, optionnellement connectés, pour compartiments à colis, pour utilisation à domicile, avec accès libre pour les opérateurs de distribution et de retrait et les consommateurs
Le présent document a pour objectif de définir un cadre pour les systèmes d’ouverture de boîtes à colis utilisées à domicile qui soient sécurisés, fiables et faciles à utiliser. Une attention toute particulière est donnée à la simplification de l’authentification électronique sécurisée de l’opérateur de livraison. Le présent document tient compte de la demande de normalisation M/548 de la Commission européenne et a pour objectif de résoudre le problème de l'absence d’opérabilité constatée entre les fabricants de boîtes à colis et les opérateurs de livraison.
Le présent document décrit par conséquent les exigences minimales relatives à un système d’ouverture et de fermeture électronique, optionnellement connecté, de boîtes à colis ainsi que les exigences préalables à la création de conditions favorisant l’interopérabilité entre tous les acteurs du marché.
Le présent document est conçu pour être compatible avec les solutions déjà présentes sur le marché, définir de bonnes pratiques et ouvrir la voie à de futurs systèmes. Il se veut ouvert à toute innovation. Il est prévu de pouvoir répondre aux exigences nécessaires au moyen de différentes technologies.
Les systèmes d'autorisation d’ouverture doivent permettre d’ouvrir des boîtes à colis conformément au CEN/TS 16819. La spécification est toutefois étendue à d’autres solutions de compartiments, dans le cadre d’un usage à domicile (par exemple, porte de garage, sacs, etc.), si ces solutions de compartiment sont conformes aux exigences du CEN/TS 16819, le cas échéant.
Poštne storitve - Digitalni, lahko spletno povezani sistemi za odpiranje in zapiranje paketnih nabiralnikov za domačo rabo, do katerih imajo stranke in izvajalci dostave in pobiranja prost dostop
General Information
Overview - CEN/TS 17457:2020 (Parcel box opening systems)
CEN/TS 17457:2020 defines a European technical framework for digital, optionally online-connected opening and closing systems for parcel receptacles for home use. Its primary goal is to enable secure, trustworthy and user-friendly opening rights for parcel boxes and similar home receptacles (e.g., garage doors or compliant bags), with particular emphasis on secure electronic authentication of delivery operators and improving interoperability between parcel box manufacturers and delivery operators. The specification was developed in response to the European Commission standardization request M/548 and is intended to fit existing market solutions while remaining open to future innovation.
Key topics and technical requirements
- Interoperability framework: Minimal requirements and prerequisites to facilitate cooperation between manufacturers, delivery operators and third‑party service providers.
- Connectivity modes: Defined options for system connectivity - permanent internet, temporary internet, or no internet connection - allowing diverse technical implementations.
- System types (query/verification models):
- Type 1: Recipient → Manufacturer
- Type 2: Delivery operator → Manufacturer
- Type 3: Delivery operator → Manufacturer via third party
- Type 4: Delivery operator → Third party
- Input data and identifiers: Required inputs for opening queries include the postal address, system identification number (manufacturer-assigned; Annex A), and parcel identification number. Address formatting may reference EN ISO 19160-4:2017 and identifiers can follow schemes such as ISO/IEC 15459‑5:2014.
- Authentication & verification: Processes to verify a delivery agent’s opening right (including preliminary checks and different verification flows per system type).
- Operational requirements: Physical interfaces, deposit and collection workflows, shared-box recipient selection, and notification procedures for recipients and delivery operators.
- Other requirements: Traceability, data processing and protection, marking and labelling requirements are covered to ensure security, privacy and auditability.
Applications - who benefits and why
- Parcel box manufacturers - guidance to design interoperable, secure opening systems and marking/identification practices.
- Postal operators, couriers and e-retailers - standardized mechanisms for authenticating delivery agents and accessing home receptacles.
- Third‑party service providers / trust services - framework for creating, verifying and distributing electronic opening rights or certificates.
- Smart‑home integrators and logistics solution providers - templates to integrate parcel receptacles into delivery workflows while preserving data protection and traceability.
Practical benefits include improved cross-vendor interoperability, reduced failed deliveries, secure remote access control, and a clear pathway for future technological solutions.
Related standards and references
- CEN/TS 16819 (parcel box definitions and requirements)
- EN ISO 19160-4:2017 (postal addressing guidance)
- ISO/IEC 15459-5:2014 (identifier schemes)
- Standardization request M/548 (European Commission)
Frequently Asked Questions
CEN/TS 17457:2020 is a technical specification published by the European Committee for Standardization (CEN). Its full title is "Postal services - Digital, optional online connected, opening and closing systems for parcel receptacles for home use with free access for the delivery and collection operators and consumers". This standard covers: The objective of this document is to define the framework for secure, trustworthy and user-friendly opening systems for parcel boxes for home use. Particular attention is given to facilitating secure electronic authentication of the delivery operator. This document exists considering the Standardization request M/548 from the European Commission and it aims to solve the lack of operability between parcel box manufacturers and delivery operators. Therefore, this document describes the minimal requirements of a digital, optional online connected, opening and closing system for parcel boxes and prerequisites to create favourable conditions of interoperability between all market participants. This document is designed to fit with solutions already on the market and define the good practices and pathway for future systems. It adopts an approach which is open to innovation. It is expected to be possible to achieve the necessary requirements through different technologies. The systems of opening rights are intended to open parcel boxes as defined in CEN/TS 16819. However, the specification is extended to other receptacle solutions, in the frame of the home use (e.g. garage door, bags, etc.), when these receptacle solutions are compliant with the requirements of CEN/TS 16819 when the case allows.
The objective of this document is to define the framework for secure, trustworthy and user-friendly opening systems for parcel boxes for home use. Particular attention is given to facilitating secure electronic authentication of the delivery operator. This document exists considering the Standardization request M/548 from the European Commission and it aims to solve the lack of operability between parcel box manufacturers and delivery operators. Therefore, this document describes the minimal requirements of a digital, optional online connected, opening and closing system for parcel boxes and prerequisites to create favourable conditions of interoperability between all market participants. This document is designed to fit with solutions already on the market and define the good practices and pathway for future systems. It adopts an approach which is open to innovation. It is expected to be possible to achieve the necessary requirements through different technologies. The systems of opening rights are intended to open parcel boxes as defined in CEN/TS 16819. However, the specification is extended to other receptacle solutions, in the frame of the home use (e.g. garage door, bags, etc.), when these receptacle solutions are compliant with the requirements of CEN/TS 16819 when the case allows.
CEN/TS 17457:2020 is classified under the following ICS (International Classification for Standards) categories: 03.240 - Postal services; 35.240.69 - IT applications in postal services. The ICS classification helps identify the subject area and facilitates finding related standards.
CEN/TS 17457:2020 is associated with the following European legislation: Standardization Mandates: M/548. When a standard is cited in the Official Journal of the European Union, products manufactured in conformity with it benefit from a presumption of conformity with the essential requirements of the corresponding EU directive or regulation.
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Standards Content (Sample)
SLOVENSKI STANDARD
01-september-2020
Poštne storitve - Digitalni, lahko spletno povezani sistemi za odpiranje in zapiranje
paketnih nabiralnikov za domačo rabo, do katerih imajo stranke in izvajalci
dostave in pobiranja prost dostop
Postal services - Digital, optional online connected, opening and closing systems for
parcel receptacles for home use with free access for the delivery and collection
operators and consumers
Postalische Dienstleistungen - Digitale, optional online verbundene Öffnungs- und
Schließsysteme für Paketübergabeeinheiten mit freiem Zugang für Zustell- und
Abholdienstleister und Kunden
Services postaux - Systèmes d’ouverture et de fermeture, électroniques, optionnellement
connectés, pour compartiments à colis, pour utilisation à domicile, avec accès libre pour
les opérateurs de distribution et de retrait et les consommateurs
Ta slovenski standard je istoveten z: CEN/TS 17457:2020
ICS:
03.240 Poštne storitve Postal services
35.240.69 Uporabniške rešitve IT pri IT applications in postal
poštnih storitvah services
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
CEN/TS 17457
TECHNICAL SPECIFICATION
SPÉCIFICATION TECHNIQUE
May 2020
TECHNISCHE SPEZIFIKATION
ICS 03.240; 35.240.69
English Version
Postal services - Digital, optional online connected,
opening and closing systems for parcel receptacles for
home use with free access for the delivery and collection
operators and consumers
Services postaux - Systèmes d'ouverture et de Postalische Dienstleistungen - Digitale, optional online
fermeture, électroniques, optionnellement connectés, verbundene Öffnungs- und Schließsysteme für
pour compartiments à colis, pour utilisation à domicile, Paketübergabeeinheiten mit freiem Zugang für Zustell-
avec accès libre pour les opérateurs de distribution et und Abholdienstleister und Kunden
de retrait et les consommateurs
This Technical Specification (CEN/TS) was approved by CEN on 28 March 2020 for provisional application.
The period of validity of this CEN/TS is limited initially to three years. After two years the members of CEN will be requested to
submit their comments, particularly on the question whether the CEN/TS can be converted into a European Standard.
CEN members are required to announce the existence of this CEN/TS in the same way as for an EN and to make the CEN/TS
available promptly at national level in an appropriate form. It is permissible to keep conflicting national standards in force (in
parallel to the CEN/TS) until the final decision about the possible conversion of the CEN/TS into an EN is reached.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2020 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TS 17457:2020 E
worldwide for CEN national Members.
Contents Page
European foreword . 4
Introduction . 5
1 Scope . 7
2 Normative references . 7
3 Terms and definitions . 7
4 Classification, designation and coding . 8
4.1 Connectivity . 8
4.2 System type . 9
5 Requirements . 9
5.1 General requirements . 9
5.2 Input data. 9
5.2.1 General requirements . 9
5.2.2 Postal address . 9
5.2.3 System identification number . 9
5.2.4 Parcel identification number . 10
5.2.5 Parcel size . 10
5.2.6 Name of the manufacturer . 10
5.3 Query of opening right . 10
5.3.1 General requirements . 10
5.3.2 Type 1 . 10
5.3.3 Type 2 . 10
5.3.4 Type 3 . 10
5.3.5 Type 4 . 10
5.4 Verification of opening right . 10
5.4.1 General requirements . 10
5.4.2 Preliminary verification from the delivery operator . 11
5.4.3 Type 1 . 11
5.4.4 Type 2 . 11
5.4.5 Type 3 . 11
5.4.6 Type 4 . 11
5.5 Operation of the system. 11
5.5.1 Physical interface . 11
5.5.2 Deposit operation . 12
5.5.3 Collection operation . 12
5.5.4 Selection of the recipient in parcel box, shared by several receivers . 12
5.6 Notification . 12
5.6.1 Notification to the recipient . 12
5.6.2 Notification to the delivery operator . 12
6 Other requirements . 13
6.1 Traceability . 13
6.2 Data processing and protection . 13
7 Marking and labelling . 13
Annex A (normative) Identification of the parcel box or parcel box system . 14
Annex B (informative) Description of a webservice . 15
B.1 Single receptacle . 15
B.2 Parcel box system . 15
Annex C (informative) List of service providers . 16
Annex D (informative) Examples workflow types . 17
Bibliography . 22
European foreword
This document (CEN/TS 17457:2020) has been prepared by Technical Committee CEN/TC 331 “Postal
services”, the secretariat of which is held by NEN.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document has been prepared under a standardization request given to CEN by the European
Commission and the European Free Trade Association.
According to the CEN/CENELEC Internal Regulations, the national standards organisations of the
following countries are bound to announce this Technical Specification: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United
Kingdom.
Introduction
This document focuses on the authentication of a delivery agent attempting to deliver a parcel into a
receptacle or parcel box system. Today, without a uniform system, the interoperability between
manufacturers and delivery operators is complex, as shown in Figure 1. The goal of this document is to
improve this situation as shown in Figure 2. Ideally, for a group of manufacturers who want to operate
with a group of delivery operators, it is advantageous to use a common system. This document specifies
the parameters to use to direct opening system solutions.
Figure 1 — Interoperability diagram without this document
Figure 2 — Interoperability diagram according to this document
The opening system is a service provider based on an intermediary between the delivery organization
and the recipient, following Figure 3. The trust service can be a manufacturer or a manufacturer with a
third party.
Figure 3 — Service provider organization
1 Scope
The objective of this document is to define the framework for secure, trustworthy and user-friendly
opening systems for parcel boxes for home use. Particular attention is given to facilitating secure
electronic authentication of the delivery operator. This document exists considering the Standardization
request M/548 from the European Commission and it aims to solve the lack of operability between parcel
box manufacturers and delivery operators.
Therefore, this document describes the minimal requirements of a digital, optional online connected,
opening and closing system for parcel boxes and prerequisites to create favourable conditions of
interoperability between all market participants.
This document is designed to fit with solutions already on the market and define the good practices and
pathway for future systems. It adopts an approach which is open to innovation. It is expected to be
possible to achieve the necessary requirements through different technologies.
The systems of opening rights are intended to open parcel boxes as defined in CEN/TS 16819. However,
the specification is extended to other receptacle solutions, in the frame of the home use (e.g. garage door,
bags, etc.), when these receptacle solutions are compliant with the requirements of CEN/TS 16819 when
the case allows.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https://www.iso.org/obp/ui
— IEC Electropedia: available at http://www.electropedia.org/
3.1
parcel box
receptacle intended to receive parcel delivered by a delivery operator
[SOURCE: CEN/TS 16819:2015, definition 3.1]
3.2
parcel
postal item containing goods with or without commercial value, other than an item of correspondence,
with a weight not exceeding 31,5 kg
[SOURCE: Regulation (EU) 2018/644 on cross-border parcel delivery services]
3.3
opening right
right required to a parcel operator to access a parcel box
3.4
market participant
direct or indirect party, physical or moral, conducting a transaction with a parcel box
Note 1 to entry: This includes recipient, owner of the box or system and service provider.
3.5
delivery operator
organization which is responsible to deliver or collect a parcel in a parcel box
Note 1 to entry: This includes postal operator, e-retailers, local store or services.
3.6
delivery agent
person from a delivery operator attempting to deliver a parcel in a parcel box
3.7
manufacturer
company that produces or distributes the product, as identified by the marking on the product for
...
The article discusses CEN/TS 17457:2020, which sets out guidelines for secure, user-friendly opening systems for home parcel boxes. The focus is on electronic authentication of the delivery operator and interoperability between parcel box manufacturers and operators. The document outlines the minimum requirements for a digital, online connected opening and closing system and aims to promote good practices and future innovation in the industry. It also extends the specification to include other receptacle solutions, such as garage doors or bags, that meet the requirements.
記事のタイトル：CEN/TS 17457:2020 - 郵便サービス-配達および収集オペレーターおよび消費者に対して無料でアクセス可能な自宅用パーセルボックスのデジタル、オプションのオンライン接続式開閉システム 記事の内容：この文書の目的は、安全で信頼性があり使いやすい自宅用パーセルボックスの開閉システムの枠組みを定義することです。特に、配達オペレーターの安全な電子認証を容易にすることに重点が置かれています。この文書は、欧州委員会の標準化要求M/548を考慮して作成され、パーセルボックスの製造業者と配達オペレーターの間の相互運用性の欠如を解消することを目指しています。 したがって、この文書では、パーセルボックスのデジタル、オンライン接続式の開閉システムの最低要件と市場参加者間の相互運用性のための条件を述べています。既存の市場で利用されているソリューションに適合するように設計されており、将来のシステムに対する良い実践と進むべき道筋を定義しています。また、革新に対しても開放的なアプローチを採用しており、さまざまな技術を使用して必要な要件を満たすことが期待されています。 開放権限システムは、CEN/TS 16819で定義されたパーセルボックスを開くために使用されます。ただし、この仕様は、対応する要件を満たす場合に、ガレージのドアやバッグなど、他の受け取りソリューションにも拡張されます。
기사 제목: CEN/TS 17457:2020 - 우편 서비스 - 배송 및 수거 작업자 및 소비자에게 무료로 접근 가능한 가정용 소포함 공동 온라인 연결형 개폐 시스템의 디지털 선택 사항 기사 내용: 이 문서의 목표는 가정용 소포함을 위한 안전하고 신뢰할 수 있으며 사용자 친화적인 개폐 시스템의 프레임워크를 정의하는 것이다. 특히, 배송 작업자의 안전한 전자 인증을 용이하게 하는 것에 중점을 두고 있다. 이 문서는 유럽 위원회의 표준화 요청 M/548을 고려하여 작성되었으며, 소포함 제조업체와 배송 작업자 간의 운영 불가능성을 해결하기 위한 목적을 가지고 있다. 따라서, 이 문서는 가정용 소포함을 위한 디지털 온라인 연결형 개폐 시스템의 최소 요구 사항과 시장 참여자들 간의 상호 운용성 조건을 정의한다. 이 문서는 이미 시장에 있는 솔루션과 호환되도록 설계되었으며, 미래 시스템을 위한 좋은 실천 방법과 경로를 제시한다. 이는 혁신에 개방적인 접근 방식을 채택하고 있으며, 다양한 기술을 통해 필요한 요구 사항을 충족시킬 수 있다고 기대된다. 개방 권한 시스템은 CEN/TS 16819에서 정의된 소포함을 열기 위해 사용된다. 그러나, 이 명세는 CEN/TS 16819의 요구 사항을 충족하는 다른 수령 장치 솔루션(예: 차고 문, 가방 등)에 대하여도 적용된다.
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