Aerospace series - Root cause analysis and problem solving (9S Methodology)

1.1   General
The objective of any organization, as part of continual improvement, is to reduce the number of issues (i.e. undesirable conditions, defects, failures) and to minimize their impact on quality, delivery performance, and cost.
This includes having processes in place to detect and eradicate significant and recurrent issues, which implies having well identified problems, a common understanding of their impact and associated root causes, and having defined and implemented adequate actions so that these problems, including similar issues will not happen again.
1.2   Purpose
Propose a methodology to improve the way escapes and issues are managed, including communication between all parties [e.g. engineering, Materials Review Board (MRB), manufacturing, manufacturing engineering, supplier, customer] to reduce their impact, contain them as far upstream as possible, and prevent recurrence (i.e. ensure the right measures are taken at the right location and at the right time).

Luft- und Raumfahrt - Ursachenanalyse und Problemlösung (9S-Methodik)

1.1 Allgemeines
Im Rahmen der kontinuierlichen Verbesserung ist es das Ziel jeder Organisation, die Anzahl von Problemen (d. h. unerwünschte Zustände, Defekte, Ausfälle) zu verringern und ihre Auswirkungen auf die Qualität, erbrachte Leistung und die Kosten zu minimieren.
Dies beinhaltet auch verfügbare Prozesse zur Erkennung und Beseitigung erheblicher oder wiederholt auftretender Probleme, was eine präzise Identifikation von Problemen, ein gemeinsames Verständnis ihrer Auswirkungen und der entsprechenden Grundursachen sowie die Definition und Implementierung geeig¬neter Maßnahmen zur Vorbeugung gegen ein erneutes Auftreten dieser und ähnlicher Probleme erfordert.
1.2 Zweck
Vorstellung einer Methode zur Verbesserung der Handhabung von Abweichungen und Problemen, ein-schlie߬lich Kommunikation zwischen allen Beteiligten [z. B. Konstruktion, Materials Review Board (MRB), Produktion, Produktionstechnik, externer Anbieter, Kunde], um deren Auswirkungen zu verringern, sie so früh wie möglich zu korrigieren und ein wiederholtes Auftreten zu verhindern (d. h. sicherzustellen, dass die richti¬gen Maßnahmen am richtigen Ort zur richtigen Zeit ergriffen werden).

Série aérospatiale - Analyse de cause racine et résolution de problème (9S méthodologie)

1.1   Généralités
L'objectif de toute organisation, dans le cadre d'une amélioration continue, consiste à réduire le nombre des problèmes (notamment les états de fonctionnement indésirables, les défauts, les pannes), et à minimiser leur impact sur la qualité, les performances et les coûts.
Cela implique d'avoir des procédures en place pour détecter et éradiquer les problèmes importants et récurrents, et donc de bien identifier les problèmes, bien comprendre leur impact et leurs causes fondamentales, et de disposer d'actions adéquates clairement définies et établies afin que ces problèmes et tout défaut similaire ne se reproduisent pas.
1.2   Objectif
Proposer une méthodologie qui améliore la gestion des fuites et défauts, y compris par la communication entre toutes les parties concernées (soit les ingénieurs, le Materials Review Board (MRB), le fabricant, l'ingénieur de fabrication, le fournisseur, le client) afin de réduire leur impact, de limiter leurs répercussions sur les derniers échelons de la chaîne de production, et d'en empêcher la récurrence (soit garantir que les mesures idoines soient prises au bon endroit et au bon moment).

Aeronavtika - Analiza izvornih vzrokov in reševanje težav (metodologija 9S)

V okviru nenehnega izboljševanja si vse organizacije prizadevajo zmanjšati število težav (tj. neželenih pogojev, napak, okvar) in čim bolj zmanjšati njihov vpliv na kakovost, izvedbo dostave in stroške.
To vključuje tudi vzpostavitev postopkov za zaznavanje in odpravljanje večjih in ponavljajočih se težav, kar pomeni, da je treba natančno opredeliti probleme, poskrbeti za splošno razumevanje njihovega vpliva in povezanih izvornih vzrokov ter opredeliti in izvajati ustrezne ukrepe, da se takšne in podobne težave ne bodo ponovile.
Predlagati je treba metodologijo za upravljanje odstopanj in težav, vključno s komunikacijo med vsemi strankami [npr. inženiring, Odbor za pregled materialov (MRB), proizvodnja, proizvodni inženiring, dobavitelj, odjemalec], da se njihov vpliv zmanjša in čim prej zajezi ter se prepreči njihovo ponovitev (tj. poskrbi za pravilne ukrepe na pravi lokaciji in ob pravem času).

General Information

Status
Published
Publication Date
15-May-2018
Withdrawal Date
29-Nov-2018
Current Stage
6060 - Definitive text made available (DAV) - Publishing
Start Date
16-May-2018
Completion Date
16-May-2018

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Standards Content (Sample)

SLOVENSKI STANDARD
SIST EN 9136:2018
01-julij-2018
Aeronavtika - Analiza izvornih vzrokov in reševanje težav (metodologija 9S)
Aerospace series - Root cause analysis and problem solving (9S Methodology)
Luft- und Raumfahrt - Ursachenanalyse und Problemlösung (9S Methodik)
Série aérospatiale - Analyse de cause racine et résolution de problème (9S
méthodologie)
Ta slovenski standard je istoveten z: EN 9136:2018
ICS:
03.120.01 Kakovost na splošno Quality in general
49.020 Letala in vesoljska vozila na Aircraft and space vehicles in
splošno general
SIST EN 9136:2018 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST EN 9136:2018

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SIST EN 9136:2018


EN 9136
EUROPEAN STANDARD

NORME EUROPÉENNE

May 2018
EUROPÄISCHE NORM
ICS 03.120.10; 49.020
English Version

Aerospace series - Root cause analysis and problem
solving (9S Methodology)
Série aérospatiale - Analyse de cause racine et Luft- und Raumfahrt - Ursachenanalyse und
résolution de problème (9S méthodologie) Problemlösung (9S Methodik)
This European Standard was approved by CEN on 20 November 2017.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.

This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and United Kingdom.





EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2018 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 9136:2018 E
worldwide for CEN national Members.

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SIST EN 9136:2018
EN 9136:2018 (E)
Contents Page
European foreword . 3
Rationale . 4
Foreword . 4
Introduction . 5
1 Scope . 6
1.1 General . 6
1.2 Purpose . 6
2 Normative references . 6
3 Terms and definitions . 6
4 General Process . 9
4.1 Basic Principles . 9
4.1.1 Cultural Change . 9
4.1.2 Effective Communication .
...

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