EN ISO 27500:2017
(Main)The human-centred organization - Rationale and general principles (ISO 27500:2016)
The human-centred organization - Rationale and general principles (ISO 27500:2016)
ISO 27500:2016 is intended for executive board members and policy makers of all types of organizations (whether large or small) in the private, public and non-profit sectors.
It describes the values and beliefs that make an organization human-centred, the significant business benefits that can be achieved, and explains the risks for the organization of not being human-centred. It provides recommendations for the policies that executive board members need to implement to achieve this. It sets out high-level human-centred principles for executive board members to endorse in order to optimize performance, minimize risks to organizations and individuals, maximize well-being in their organization, and enhance their relationships with the customers. The importance of organizational policy to address human-centredness is emphasized.
ISO 27500:2016 is not a management system standard. It is not intended or appropriate for certification purposes or regulatory or contractual use.
ISO 27500:2016 is not intended to prevent the development of national standards that are more specific or demanding.
Die menschzentrierte Organisation - Zweck und allgemeine Grundsätze (ISO 27500:2016)
Organisme centré sur l'humain - Justification et principes généraux (ISO 27500:2016)
ISO 27500:2016 s'adresse aux membres du conseil d'administration et aux personnes chargées d'élaborer les politiques de tous les types d'organismes, petits ou grands, ?uvrant dans les secteurs privé, public et à but non lucratif.
Elle décrit les valeurs et croyances que véhicule un organisme centré sur l'humain, les avantages commerciaux conséquents qui peuvent en être tirés, et explique les risques que l'organisme encourt s'il n'est pas centré sur l'humain. Elle fournit des recommandations sur les politiques que les membres du conseil d'administration doivent mettre en ?uvre pour centrer leur organisme sur l'humain. Elle décrit des principes de haut niveau centrés sur l'humain auxquels les membres du conseil d'administration doivent adhérer pour optimiser les performances, réduire le plus possible les risques pour les personnes et pour l'organisme, maximiser le bien-être au sein de leur organisme et améliorer les relations avec leurs clients. L'importance d'une politique organisationnelle pour traiter un système centré sur l'humain est soulignée.
ISO 27500:2016 n'est pas une norme traitant des systèmes de management. Elle n'est pas destinée à être employée à des fins de certification, réglementaires ou contractuelles et n'est pas adaptée à ces fins.
ISO 27500:2016 ne vise pas à empêcher l'élaboration de normes nationales plus spécifiques ou plus contraignantes.
Organizacije, osredotočene na človeka - Utemeljitev in splošna načela (ISO 27500:2016)
ISO 27500:2016 je namenjen za člane izvršnega odbora in oblikovalce politik pri vseh vrstah organizacij (velikih ali malih) v zasebnem, javnem in neprofitnem sektorju.
Opisuje vrednote in nazore, ki tvorijo organizacijo, osredotočeno na človeka, pomembne poslovne prednosti, ki jih je mogoče doseči, in pojasni tveganja za organizacije, ki niso osredotočene na človeka. Podaja priporočila glede politik, ki jih morajo člani upravnega odbora uvesti za ta namen. Določa prvostopenjska načela osredotočenosti na človeka, ki jih morajo člani upravnega odbora sprejeti, da optimizirajo učinkovitost delovanja, zmanjšajo tveganja za organizacije in posameznike, povečajo dobro počutje v organizaciji ter izboljšajo odnose s strankami. Poudarjena je pomembnost organizacijske politike za obravnavo osredotočenosti na človeka.
ISO 27500:2016 ni standard za sistem vodenja. Ni namenjen ali primeren za namene certificiranja ali uporabo v zakonodaji ali pogodbenih odnosih.
ISO 27500:2016 ni namenjen za preprečevanje razvoja nacionalnih standardov, ki so bolj specifični ali zahtevni.
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-september-2017
2UJDQL]DFLMHRVUHGRWRþHQHQDþORYHND8WHPHOMLWHYLQVSORãQDQDþHOD ,62
The human-centred organization - Rationale and general principles (ISO 27500:2016)
Die menschzentrierte Organisation - Zweck und allgemeine Grundsätze (ISO
27500:2016)
Organisme centré sur l'humain - Justification et principes généraux (ISO 27500:2016)
Ta slovenski standard je istoveten z: EN ISO 27500:2017
ICS:
03.100.01 Organizacija in vodenje Company organization and
podjetja na splošno management in general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN ISO 27500
EUROPEAN STANDARD
NORME EUROPÉENNE
May 2017
EUROPÄISCHE NORM
ICS 13.180
English Version
The human-centred organization - Rationale and general
principles (ISO 27500:2016)
Organisme centré sur l'humain - Justification et Die menschzentrierte Organisation - Zweck und
principes généraux (ISO 27500:2016) allgemeine Grundsätze (ISO 27500:2016)
This European Standard was approved by CEN on 12 April 2017.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2017 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 27500:2017 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
European foreword
The text of ISO 27500:2016 has been prepared by Technical Committee ISO/TC 159 “Ergonomics” of the
International Organization for Standardization (ISO) and has been taken over as EN ISO 27500:2017 by
Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by November 2017, and conflicting national standards
shall be withdrawn at the latest by November 2017.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent
rights.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and the United Kingdom.
Endorsement notice
The text of ISO 27500:2016 has been approved by CEN as EN ISO 27500:2017 without any modification.
INTERNATIONAL ISO
STANDARD 27500
First edition
2016-03-01
The human-centred organization —
Rationale and general principles
Organisme centré sur l’humain — Justification et principes généraux
Reference number
ISO 27500:2016(E)
©
ISO 2016
ISO 27500:2016(E)
© ISO 2016, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
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ii © ISO 2016 – All rights reserved
ISO 27500:2016(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Terms and definitions . 1
3 Understanding what being human-centred means for the organization .3
3.1 The benefits of being human-centred . 3
3.2 The responsibility of organizations to be human-centred . 3
3.3 The growth of a human-centred approach from design to organizations . 4
3.4 Characteristics of the human-centred approach to design . 4
3.5 The human-centred approach, regulation, and legislation . 4
4 Principles of the human-centred approach . 5
4.1 General . 5
4.2 Capitalize on individual differences as an organizational strength . 5
4.3 Make usability and accessibility strategic business objectives . 5
4.4 Adopt a total system approach . 5
4.5 Ensure health, safety, and well-being are business priorities . 6
4.6 Value personnel and create meaningful work . 6
4.7 Be open and trustworthy . 6
4.8 Act in socially responsible ways . 7
5 Risks from failing to apply human-centred principles . 7
5.1 General . 7
5.2 Complexity of risk . 7
5.3 Assessing risk . 8
5.4 Managing and mitigating risk . 8
6 Guidance on implementing human-centred principles and minimising risks .9
6.1 General . 9
6.2 Ways of ensuring that the principles have been applied . 9
6.3 Risks from failing to apply human-centred principles .10
7 Guidance on integrating a human-centred approach throughout the organization .12
7.1 General .12
7.2 The relationship of an organization’s characteristics to the human-centred approach .12
7.3 Practices for integrating a human-centred approach throughout the organization . .13
7.4 Reviewing and continually improving the organization’s actions related to the
human-centred approach .13
Annex A (informative) International Standards relevant to each principle of the human-
centred approach .14
Annex B (informative) Examples of organizations whose websites indicate support for
the principles .15
Bibliography .20
ISO 27500:2016(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation on the meaning of ISO specific terms and expressions related to conformity
assessment, as well as information about ISO’s adherence to the WTO principles in the Technical
Barriers to Trade (TBT) see the following URL: Foreword - Supplementary information
The committee responsible for this document is ISO/TC 159, Ergonomics, Subcommittee SC 1, General
ergonomics principles.
iv © ISO 2016 – All rights reserved
ISO 27500:2016(E)
Introduction
NOTE This introduction serves as an executive summary of this International Standard.
Human well-being is now recognized by the G7 (the world’s seven biggest economies) as an important
economic measure to complement traditional measures of national output. Organizations are being
judged not only on their return on the investment of their owners, but also on much broader issues such
as how well they fulfil th
...
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