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EN ISO 9241-5:2024

(Main)

Ergonomics of human-system interaction - Part 5: Workstation layout and postural requirements (ISO 9241-5:2024)

Ergonomics of human-system interaction - Part 5: Workstation layout and postural requirements (ISO 9241-5:2024)

This document specifies ergonomic guiding principles which apply to the user requirements, design and procurement of workstation equipment for using interactive systems with visual displays.
In particular, the general principles and requirements specified in this document apply to the standards specifying technical design of furniture and equipment constituting the workplace. They are intended for use by product and workstation designers and implementers.

Ergonomie der Mensch-System-Interaktion - Teil 5: Anforderungen an Arbeitsplatzgestaltung und Körperhaltung (ISO 9241-5:2024)

Dieses Dokument legt ergonomische Leitsätze hinsichtlich der Nutzeranforderungen sowie der Gestaltung und Beschaffung von Arbeitsstationen für die Benutzung von interaktiven Systemen mit optischen Anzeigen fest.
Insbesondere sind die allgemeinen Grundsätze und Anforderungen, die in diesem Dokument festgelegt sind, auf die Standards, die die technische Gestaltung der Möbel und der Ausstattung des Arbeitsplatzes spezifizie
ren, anzuwenden. Sie wenden sich an Gestalter von Produkten und Arbeitsstationen sowie an Personen, die solche Arbeitsstationen einrichten.

Ergonomie de l’interaction homme-système - Partie 5: Aménagement du poste de travail et exigences relatives aux postures (ISO 9241-5:2024)

Le présent document spécifie les principes ergonomiques directeurs qui s’appliquent aux besoins des utilisateurs, à la conception et à l’achat de matériel pour les postes de travail utilisant des systèmes interactifs avec écrans de visualisation.
Les principes et exigences d’ordre général énoncés dans le présent document s’appliquent en particulier aux normes spécifiant la conception technique du mobilier et du matériel constituant le poste de travail. Ils ont vocation à être utilisés par les concepteurs des produits et des postes de travail, ainsi que les personnes responsables de leur mise en œuvre.

Ergonomija medsebojnega vpliva človek-sistem - 5. del: Ureditev delovnega mesta in zahteve za položaj telesa (ISO/FDIS 9241-5:2024)

General Information

Status
Published
Publication Date
03-Sep-2024
ICS
13.180 - Ergonomics
35.180 - IT Terminal and other peripheral equipment
Technical Committee
CEN/TC 122 - Ergonomics
Drafting Committee
CEN/TC 122/WG 5 - Ergonomics of human-computer interaction
Current Stage
6060 - Definitive text made available (DAV) - Publishing
Start Date
04-Sep-2024
Completion Date
04-Sep-2024
Ref Project
kSIST FprEN ISO 9241-5:2024 - Ergonomics of human-system interaction - Part 5: Workstation layout and postural requirements (ISO/FDIS 9241-5:2024)

Relations

Replaces
EN ISO 9241-5:1999 - Ergonomic requirements for office work with visual display terminals (VDTs) - Part 5: Workstation layout and postural requirements (ISO 9241-5:1998)
Effective Date
18-Jan-2023

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SLOVENSKI STANDARD
oSIST prEN ISO 9241-5:2023
01-maj-2023
Nadomešča:
SIST EN ISO 9241-5:2001
Ergonomija medsebojnega vpliva človek-sistem - 5. del: Ureditev delovnega mesta
in zahteve za položaj telesa (ISO/DIS 9241-5:2023)
Ergonomics of human-system interaction - Part 5: Workstation layout and postural
requirements (ISO/DIS 9241-5:2023)
Ergonomische Anforderungen für Bürotätigkeiten mit Bildschirmgeräten - Teil 5:
Anforderungen an Arbeitsplatzgestaltung und Körperhaltung (ISO/DIS 9241-5:2023)
Ergonomie de l’interaction homme-système - Partie 5: Aménagement du poste de travail
et exigences relatives aux postures (ISO/DIS 9241-5:2023)
Ta slovenski standard je istoveten z: prEN ISO 9241-5
ICS:
13.180 Ergonomija Ergonomics
35.180 Terminalska in druga IT Terminal and other
periferna oprema IT peripheral equipment
oSIST prEN ISO 9241-5:2023 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

oSIST prEN ISO 9241-5:2023
oSIST prEN ISO 9241-5:2023
DRAFT INTERNATIONAL STANDARD
ISO/DIS 9241-5
ISO/TC 159/SC 4 Secretariat: BSI
Voting begins on: Voting terminates on:
2023-03-22 2023-06-14
Ergonomics of human-system interaction —
Part 5:
Workstation layout and postural requirements
ICS: 35.180; 13.180
This document is circulated as received from the committee secretariat.
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENT AND APPROVAL. IT IS
ISO/CEN PARALLEL PROCESSING
THEREFORE SUBJECT TO CHANGE AND MAY
NOT BE REFERRED TO AS AN INTERNATIONAL
STANDARD UNTIL PUBLISHED AS SUCH.
IN ADDITION TO THEIR EVALUATION AS
BEING ACCEPTABLE FOR INDUSTRIAL,
TECHNOLOGICAL, COMMERCIAL AND
USER PURPOSES, DRAFT INTERNATIONAL
STANDARDS MAY ON OCCASION HAVE TO
BE CONSIDERED IN THE LIGHT OF THEIR
POTENTIAL TO BECOME STANDARDS TO
WHICH REFERENCE MAY BE MADE IN
Reference number
NATIONAL REGULATIONS.
ISO/DIS 9241-5:2023(E)
RECIPIENTS OF THIS DRAFT ARE INVITED
TO SUBMIT, WITH THEIR COMMENTS,
NOTIFICATION OF ANY RELEVANT PATENT
RIGHTS OF WHICH THEY ARE AWARE AND TO
PROVIDE SUPPORTING DOCUMENTATION. © ISO 2023

oSIST prEN ISO 9241-5:2023
ISO/DIS 9241-5:2023(E)
DRAFT INTERNATIONAL STANDARD
ISO/DIS 9241-5
ISO/TC 159/SC 4 Secretariat: BSI
Voting begins on: Voting terminates on:

Ergonomics of human-system interaction —
Part 5:
Workstation layout and postural requirements
ICS: 35.180; 13.180
This document is circulated as received from the committee secretariat.
THIS DOCUMENT IS A DRAFT CIRCULATED
FOR COMMENT AND APPROVAL. IT IS
© ISO 2023
ISO/CEN PARALLEL PROCESSING
THEREFORE SUBJECT TO CHANGE AND MAY
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
NOT BE REFERRED TO AS AN INTERNATIONAL
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on STANDARD UNTIL PUBLISHED AS SUCH.
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
IN ADDITION TO THEIR EVALUATION AS
or ISO’s member body in the country of the requester. BEING ACCEPTABLE FOR INDUSTRIAL,
TECHNOLOGICAL, COMMERCIAL AND
ISO copyright office
USER PURPOSES, DRAFT INTERNATIONAL
CP 401 • Ch. de Blandonnet 8
STANDARDS MAY ON OCCASION HAVE TO
BE CONSIDERED IN THE LIGHT OF THEIR
CH-1214 Vernier, Geneva
POTENTIAL TO BECOME STANDARDS TO
Phone: +41 22 749 01 11
WHICH REFERENCE MAY BE MADE IN
Reference number
Email: copyright@iso.org
NATIONAL REGULATIONS.
Website: www.iso.org ISO/DIS 9241-5:2023(E)
RECIPIENTS OF THIS DRAFT ARE INVITED
Published in Switzerland
TO SUBMIT, WITH THEIR COMMENTS,
NOTIFICATION OF ANY RELEVANT PATENT
RIGHTS OF WHICH THEY ARE AWARE AND TO
ii
PROVIDE SUPPORTING DOCUMENTATION. © ISO 2023

oSIST prEN ISO 9241-5:2023
ISO/DIS 9241-5:2023(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Guiding principles . 4
4.1 General considerations. 4
4.2 Versatility and flexibility . 4
4.3 Fit . 4
4.4 Postural change . 5
4.5 User information . 5
4.6 Maintainability-adaptability . 5
5 Design requirements and recommendations . 6
5.1 General . 6
5.2 Postures . 6
5.2.1 Design reference posture(s) . 6
5.2.2 Sitting postures . 7
5.2.3 Standing and sit/stand postures . . 7
5.2.4 Intermediate postures between sitting and standing - perching . 7
5.3 Ease of adjustment . 9
5.4 Support surfaces . 10
5.4.1 General recommendations . 10
5.4.2 Clearances under worksurfaces . 11
5.4.3 Viewing distances and angles of view . 11
5.4.4 Finish of the work surface.12
5.4.5 Safety and stability aspects of workstations .13
5.4.6 Energy loss to contact surfaces . 13
5.5 Work chair . 13
5.5.1 General considerations . 13
5.5.2 Parameters related to fit . 13
5.5.3 Dynamic aspects of seating . 14
5.5.4 Back support . 15
5.5.5 Arm support .15
5.6 Additional support elements . . 16
5.6.1 Document holders . 16
5.6.2 Footrest . 16
5.6.3 Support for the hands/wrists/forearms . 16
5.6.4 Workstations with monitor arm for the visual display unit and height
adjusting accessories . 17
5.7 Layout of workstations within the work space . 17
5.7.1 General considerations . 17
5.7.2 Cable management . . 18
6 Conformance .18
7 Measurement .18
7.1 Support surfaces . 18
7.2 Safety and stability aspects of workstations . 19
7.3 Seat height . 19
7.4 Castors . 19
7.5 Layout of workstations within the workspace . 19
Annex A (informative) Anthropometric data needed for workstation design and selection .20
Bibliography .27
iii
oSIST prEN ISO 9241-5:2023
ISO/DIS 9241-5:2023(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. De
...

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This document provides requirements and recommendations for human-centred design principles and activities throughout the life cycle of computer-based interactive systems. It is intended to be used by those managing design processes, and is concerned with ways in which both hardware and software components of interactive systems can enhance human?system interaction.
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The information in this document is intended for use by those responsible for planning and managing projects that design and develop interactive systems. It therefore addresses technical human factors and ergonomics issues only to the extent necessary to allow such individuals to understand their relevance and importance in the design process as a whole. It also provides a framework for human factors and usability professionals involved in human-centred design. Detailed human factors/ergonomics, usability and accessibility issues are dealt with more fully in a number of standards including other parts of ISO 9241 (see Annex A) and ISO 6385, which sets out the broad principles of ergonomics.
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This document describes the processes and specifies the outcomes by which human-centred design (HCD) is carried out within organizations. Human-centred design aims to meet requirements for human-centred quality (see Annex E) throughout the life cycle of interactive systems. The processes are described from the viewpoint of those responsible for the analysis, design and evaluation of the human use of interactive systems. The process descriptions include the purpose, benefits, outcomes, typical activities and work products for each process, and are for use in the specification, implementation, assessment and improvement of the activities used for human-centred design and operation in any type of system life cycle. They can also provide the basis for professional development and certification.
The processes are associated with the domains of ergonomics/human factors, human?computer interaction, usability and user experience. This document does not include specific methods for human-centred design, nor does it describe processes for organizational redesign.
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NOTE 1    ISO/TS 18152 is a related standard with a broader scope than this document. It includes the organizational processes for the identification and handling of issues related to both users and other stakeholders.
The intended application of this document is computer-based interactive systems. While the processes apply to interactive systems that deliver services, they do not cover the design of those services. The relevant aspects of the processes can also be applied to simple or non-computer?based interactive systems.
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The process descriptions in this document provide the basis for a rigorous assessment of an enterprise's capability to carry out human-centred processes in compliance with the ISO/IEC 33000 family of standards.
This document is intended for use by organizations that want to address and improve their treatment of human-centred design of either their internal systems or the products and services they provide, and the procurement of systems and parts of systems. The processes can be applied by small- and medium-sized enterprises as well as by large organizations.
Copyright release for the process descriptions
Users of this document may freely reproduce the process descriptions contained in Clause 9 as part of any process assessment model, or as part of any demonstration of compatibility with this document, so that it can be used for its intended purpose.

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