CEN/TR 15628:2007
(Main)Maintenance - Qualification of Maintenance personnel
Maintenance - Qualification of Maintenance personnel
The scope of this document is to report about the current situation for defining the competence levels for personnel operating in maintenance and the knowledge levels required to be addressed to carry out those competencies.
Instandhaltung - Qualifizierung von Instandhaltungspersonal
Maintenance - Qualification du personnel de la maintenance
Vzdrževanje - Kvalificiranje vzdrževalcev
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-oktober-2007
Vzdrževanje - Kvalificiranje vzdrževalcev
Maintenance - Qualification of Maintenance personnel
Instandhaltung - Qualifizierung von Instandhaltungspersonal
Maintenance - Qualification du personnel de la maintenance
Ta slovenski standard je istoveten z: CEN/TR 15628:2007
ICS:
03.100.30 Vodenje ljudi Management of human
resources
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
TECHNICAL REPORT
CEN/TR 15628
RAPPORT TECHNIQUE
TECHNISCHER BERICHT
July 2007
ICS 03.100.30
English Version
Maintenance - Qualification of Maintenance personnel
Maintenance - Qualification du personnel de la Instandhaltung - Qualifizierung von
maintenance Instandhaltungspersonal
This Technical Report was approved by CEN on 23 May 2007. It has been drawn up by the Technical Committee CEN/TC 319.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
Management Centre: rue de Stassart, 36 B-1050 Brussels
© 2007 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN/TR 15628:2007: E
worldwide for CEN national Members.
Contents Page
Foreword.3
Introduction .4
1 Scope.5
2 Normative references.5
3 Terms and definitions .5
4 Three competence levels for qualification of Maintenance personnel .5
5 The three levels of required knowledge .6
5.1 General.6
5.2 General Competences for the three levels.7
5.3 Responsibilities and Competences for the three levels.10
6 Achievements of a structured qualification program .13
Annex A (informative) The requirements of Competencies and Responsibilities for a European
Expert in Maintenance Management (as developed by EFNMS) .14
A.1 Background.14
A.2 Minimum requirements of knowledge .14
A.2.1 General approach.14
A.2.2 Three levels of knowledge .15
A.2.3 Detailed specification.16
Annex B (informative) The Requirements of Competencies and Responsibilities for a European
Specialist in Maintenance Supervision (as developed by EFNMS).26
B.1 Background.26
B.2 Requirements of competencies and responsibilities .26
B.2.1 General approach.26
B.2.2 Indication of the levels of competencies and responsibilities .27
B.2.3 The assignments of a specialist in maintenance supervision.28
Annex C (informative) The Specification for Requirements of a European Maintenance
Technician Specialist (as developed by EFNMS).31
C.1 Introduction.31
C.2 Requirements.32
C.2.1 General Competencies and Responsibilities.32
C.2.2 Task Related Competencies .35
Bibliography .40
Foreword
This document (CEN/TR 15628:2007) has been prepared by Technical Committee CEN/TC 319
“Maintenance”, the secretariat of which is held by UNI.
Attention is drawn to the possibility that some of the elements of this document may be the subject of patent
rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights.
Introduction
At the time of the publication of this report, there are more than twenty Maintenance Societies in Europe, and
each of them is active in education and training on a national level. In view of the ongoing developments in
European integration, training and qualification of maintenance personnel should be carried out within a more
structured framework of mutually accepted European guidelines.
In the last years of the 20th century an initiative was taken to develop European guidelines for qualifying
maintenance personnel at a management level. This project is still progressing with great success. One of the
reasons for this success is that the qualification procedure has no link with any national school system
hindering the initiative. In fact all individuals have a right to make an application to enter the examinations
arranged by the National Member Societies.
At the beginning of the 1990s, the Societies decided uniformly, to categorize the European maintenance
personnel into three levels and to link these levels to national school systems.
The following three levels were described:
The European Maintenance Technician.
The European Maintenance Supervisor.
The European Maintenance Manager.
The European Maintenance Technician is a craft person with at least two years of practical experience in
maintenance and sufficient theoretical knowledge to independently perform and coordinate maintenance
activities (responsible for short term decisions and communication).
The European Maintenance Supervisor is a person with at least two years of practical experience in
maintenance and possesses sufficient theoretical knowledge to independently perform and coordinate
maintenance projects (responsible for medium term decisions).
The European Maintenance Manager is a person with an approved engineering background and sufficient
theoretical knowledge to perform and co-ordinate maintenance.
Each country has to apply its National regulations.
1 Scope
The scope of this document is to report about the current situation for defining the competence levels for
personnel operating in maintenance and the knowledge levels required to be addressed to carry out those
competencies.
2 Normative references
The following referenced documents are indispensable for the application of this document. For dated
references, only the edition cited applies. For undated references, the latest edition of the referenced
document (including any amendments) applies.
EN 13269, Maintenance - Guideline on preparation of maintenance contracts
EN 13306:2001, Maintenance terminology
EN 13460, Maintenance – Documents for maintenance
EN 15341, Maintenance – Maintenance Key Performance Indicators
EN ISO 9000:2005, Quality management systems - Fundamentals and vocabulary (ISO 9000:2005)
EN ISO 9001, Quality management systems – Requirements (ISO 9001:2000)
EN ISO 14001, Environmental management systems - Requirements with guidance for use (ISO 14001:2004)
IEC 60050-191:1990, International electrotechnical vocabulary; chapter 191: dependability and quality of
service
3 Terms and definitions
For the purposes of this document, the terms and definitions given in EN 13306:2001, IEC 60050-191:1990
and EN ISO 9000:2005 apply.
4 Three competence levels for qualification of Maintenance personnel
This document lists the knowledge requirements proposed to be incorporated within maintenance training.
There are three proposed levels of competence. The knowledge requirements are typically covered within the
following education systems, see Table 1:
Table 1- Example of the three levels for qualification of maintenance personnel
Title European Maintenance European Maintenance European Maintenance
Manager Supervisor Technician
Qualification document Bachelor degree or
Postgraduate diploma / e. g. National diploma e. g. National diploma
Master degree
Education system / Technical university National school for National school for
school Private schools or improving theoretical improving theoretical
courses knowledge knowledge
Craft person with at least
Starting conditions Baccalaureate or Person with at least two
two years of practical
Bachelor or perhaps years of practical
experience in
European Maintenance experience in
maintenance
Supervisor maintenance or
European Maintenance
Technician
Requirements See Annex A See Annex B See Annex C
(informative) (informative) (informative)
NOTE 1 The three competence levels described should be integrated in the lifelong learning programs of the EU in accordance with
the Bologna and Copenhagen declarations.
NOTE 2 At the Maintenance Manager level, the education should be integrated into Bachelor or Master education syllabuses.
5 The three levels of required knowledge
5.1 General
Requirements have been set out under 5.2 and 5.3. These sub-clauses have sub-readings in each syllabus
area with the level of required knowledge specified.
The three levels of required knowledge are:
Level 1: Very good knowledge, ability to lead change and handle special tasks;
Level 2: Good knowledge, ability to understand the implications of change and making the correct
decisions;
Level 3: Understanding, ability to participate in decision making within the team and carry out the tasks.
In each syllabus the overall approach is to ensure that maintenance tasks are:
a) carried out in a safe manner;
b) carried out in a correct manner first time: and
c) carried out on time and cost effectively.
5.2 General Competences for the three levels
LEVEL OF REQUIRED KNOWLEDGE
Maintenance Maintenance Maintenance
Manager Supervisor Technician
5.2.0 Corporate/Company Environment 1 2
Has knowledge to Has good knowledge
5.2.0.1 Corporate/company situation
impact on of social/economic
5.2.0.2
Corporate/company organization
social/economic impact of own
impact of own organization/
5.2.0.3
Departmental organization
organization/ enterprise.
5.2.0.4
Costs
enterprise.
5.2.1 Work Planning 1 1 1
5.2.1.1 Planning
Has very good Does preparation and Does preparation
Maintenance request/Process
knowledge for reporting on team and reporting on
sheet/ Job ticket
organizing all maintenance tasks own maintenance
maintenance and is supervising tasks and on some
Personnel planning
team jobs. Plans
activities, how to some team jobs.
Equipment planning
choose a suitable Carries out planning own work and
Time sheet
organization and of shutdowns, and suppliers'/
assure the right group planning contractors' work.
Control and reporting
5.2.1.2
competence within coordination.
the organization.
5.2.2 Team Working and Communication 1 1 1
Has very good Has ability to create Reports orally and
knowledge in project and communicate in writing within a
5.2.2.1 Authority and Responsibility
team. Has social
management. Has procedures and
social capability to systems. Reports capability to
5.2.2.2 Basic Management Techniques
lead and orally and in writing communicate with
Personnel Management
communicate with within a team and to people in and
Reporting Techniques
people in and outside the management. outside the team,
Team organization techniques
the team, such as in Has social capability such as in the
the production, with to communicate with production, with
contractors, suppliers, people in and outside contractors,
etc. Has good
the team, such as in suppliers, etc.
knowledge about the production, with
human reliability. contractors, suppliers,
etc.
5.2.3 English Language 1 2 3
Has good knowledge Is able to understand Is able to
Technical English
about the instructions in understand
maintenance terms in technical English and instructions in
the English language, to make a summary technical English.
in order to be able to
in the national
handle international language. Is able to
maintenance conduct a
management matte
...
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