ISO/IEC 18598:2016

Information technology - Automated infrastructure management (AIM) systems - Requirements, data exchange and applications

This standard specifies the requirements and recommendations for data exchange attributes of automated infrastructure management (AMI) systems.

General Information

• Status: Published
• Publication Date: 24-Mar-2021
• ICS: 01 - GENERALITIES. TERMINOLOGY. STANDARDIZATION. DOCUMENTATION
• ICS: 35.200 - Interface and interconnection equipment
• Technical Committee: ISO/IEC JTC 1/SC 25 - Interconnection of information technology equipment
• Current Stage: PPUB - Publication issued
• Start Date: 31-Oct-2016
• Completion Date: 28-Sep-2016

Relations

• Amended By: ISO/IEC 18598:2016/AMD1:2021 - Amendment 1 - Information technology - Automated infrastructure management (AIM) systems - Requirements, data exchange and applications
• Effective Date: 05-Sep-2023

Standards Content (Sample)

ISO/IEC 18598
Edition 1.0 2016-09
INTERNATIONAL
STANDARD
Information technology –
Automated infrastructure management (AIM) systems – Requirements, data
exchange and applications
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form
or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from
either IEC or IEC's member National Committee in the country of the requester. If you have any questions about
ISO/IEC copyright or have an enquiry about obtaining additional rights to this publication, please contact the address
below or your local IEC member National Committee for further information.

IEC Central Office Tel.: [phone]
3, rue de Varembé Fax: [phone]
CH-1211 Geneva 20 [e-mail]
Switzerland www.iec.ch
About the IEC
The International Electrotechnical Commission (IEC) is the leading global organization that prepares and publishes
International Standards for all electrical, electronic and related technologies.

About IEC publications
The technical content of IEC publications is kept under constant review by the IEC. Please make sure that you have the

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ISO/IEC 18598
Edition 1.0 2016-09
INTERNATIONAL
STANDARD
Information technology –
Automated infrastructure management (AIM) systems – Requirements, data

exchange and applications
INTERNATIONAL
ELECTROTECHNICAL
COMMISSION
ICS 35.200 ISBN 978-2-8322-3665-9

– 2 – ISO/IEC 18598:2016 © ISO/IEC 2016
CONTENTS
FOREWORD . 4
INTRODUCTION . 5
1 Scope . 6
2 Normative references. 6
3 Terms, definitions and abbreviations . 6
3.1 Terms and definitions . 6
3.2 Abbreviations . 9
4 Conformance . 10
5 Automated infrastructure management (AIM) systems . 10
5.1 Functional elements . 10
5.2 System requirements . 10
5.3 Functional requirements . 10
5.3.1 Documentation and maintenance of information within AIM software . 10
5.3.2 Management and usage of information within AIM software . 11
5.3.3 Integrity of information within AIM software . 11
5.4 Functional recommendations . 12
6 AIM solutions: business benefits . 12
6.1 General . 12
6.2 Intrinsic benefits of stand-alone AIM systems . 12
6.2.1 Accurate documentation . 12
6.2.2 Asset management . 12
6.2.3 Capacity management . 13
6.2.4 Change management . 13
6.2.5 Incident management . 13
6.3 Extrinsic benefits of AIM when linked with other business information and
network management systems . 14
6.3.1 General . 14
6.3.2 IT-related systems . 14
6.3.3 Building management systems . 16
6.3.4 Data centre infrastructure management (DCIM) . 17
6.3.5 Configuration management database (CMDB) applications . 18
7 AIM solutions: Data exchange framework . 19
7.1 General . 19
7.2 Data exchange format and protocols . 19
7.3 Commands . 19
7.4 Common data model definition . 21
7.4.1 General . 21
7.4.2 Element reference ID . 21
7.4.3 Element and attribute definitions . 21
7.4.4 Containment rules and hierarchy . 27
Annex A (informative) Hierarchy and containment rules . 28
Annex B (informative) Field descriptions . 30
Annex C (normative) Implementation requirements and recommendations . 31
C.1 General . 31
C.2 Design . 31

C.3 Specification . 31
C.3.1 Business, operational and system requirements . 31
C.3.2 Integration requirements for data exchange with other applications . 32
C.3.3 System test plan . 32
C.4 Installation . 32
C.5 Operation . 32
Annex D (informative) Optional lower level data exchange framework . 33
Bibliography . 34

Figure 1 – Example of a helpdesk work flow integrated with an AIM system . 15
Figure 2 –Relationship between AIM systems and CMDB applications . 19
Figure A.1 – Spaces . 28
Figure A.2 – Telecommunications equipment . 28
Figure A.3 – Work orders . 29

Table 1 – Work order management commands . 20
Table 2 – Asset management . 20
Table 3 – Alarms and events . 20
Table 4 – Circuit tracing . 20
Table 5 – Attribute key . 21
Table 6 – Connectivity . 22
Table 7 – Premises/space . 22
Table 8 – Furniture . 22
Table 9 –Telecommunications equipment . 23
Table 10 – Organizational Element . 25
Table 11 – Work Order . 25
Table 12 – Work Order Task . 26
Table 13 – Event . 26
Table 14 – Alarm . 26
Table B.1 – AIM software fields . 30
Table D.1 – Port level . 33
Table D.2 – Port level work actions . 33

– 4 – ISO/IEC 18598:2016 © ISO/IEC 2016
INFORMATION TECHNOLOGY –
Automated infrastructure management (AIM) systems –
Requirements, data exchange and applications

FOREWORD
1) ISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission)
form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC
participate in the development of International Standards through technical committees established by the
respective organization to deal with particular fields of technical activity. ISO and IEC technical committees
collaborate in fields of mutual interest. Other international organizations, governmental and non-governmental,
in liaison with ISO and IEC, also take part in the work. In the field of information technology, ISO and IEC have
established a joint technical committee, ISO/IEC JTC 1.
2) The formal decisions or agreements of IEC and ISO on technical matters express, as nearly as possible, an
international consensus of opinion on the relevant subjects since each technical committee has representation
from all interested IEC National Committees and ISO member bodies.
3) IEC, ISO and ISO/IEC publications have the form of recommendations for international use and are accepted
by IEC National Committees and ISO member bodies in that sense. While all reasonable efforts are made to
ensure that the technical content of IEC, ISO and ISO/IEC publications is accurate, IEC or ISO cannot be held
responsible for the way in which they are used or for any misinterpretation by any end user.
4) In order to promote international uniformity, IEC National Committees and ISO member bodies undertake to
apply IEC, ISO and ISO/IEC publications transparently to the maximum extent possible in their national and
regional publications. Any divergence between any ISO, IEC or ISO/IEC publication and the corresponding
national or regional publication should be clearly indicated in the latter.
5) ISO and IEC do not provide any attestation of conformity. Independent certification bodies provide conformity
assessment services and, in some areas, access to IEC marks of conformity. ISO or IEC are not responsible
for any services carrie
...

ISO/IEC 18598
Edition 1.1 2021-03
CONSOLIDATED VERSION
INTERNATIONAL
STANDARD
colour
inside
Information technology – Automated infrastructure management (AIM)
systems – Requirements, data exchange and applications

All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form
or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from
either IEC or IEC's member National Committee in the country of the requester. If you have any questions about
ISO/IEC copyright or have an enquiry about obtaining additional rights to this publication, please contact the address
below or your local IEC member National Committee for further information.

IEC Central Office Tel.: [phone]
3, rue de Varembé [e-mail]
CH-1211 Geneva 20 www.iec.ch
Switzerland
About the IEC
The International Electrotechnical Commission (IEC) is the leading global organization that prepares and publishes
International Standards for all electrical, electronic and related technologies.

About IEC publications
The technical content of IEC publications is kept under constant review by the IEC. Please make sure that you have the
latest edition, a corrigendum or an amendment might have been published.

IEC publications search - webstore.iec.ch/advsearchform IEC online collection - oc.iec.ch
The advanced search enables to find IEC publications by a Discover our powerful search engine and read freely all the
variety of criteria (reference number, text, technical publications previews. With a subscription you will always
committee, …). It also gives information on projects, replaced have access to up to date content tailored to your needs.
and withdrawn publications.
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Stay up to date on all new IEC publications. Just Published
containing more than 22 000 terminological entries in English
details all new publications released. Available online and
and French, with equivalent terms in 18 additional languages.
once a month by email.
Also known as the International Electrotechnical Vocabulary

(IEV) online.
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If you wish to give us your feedback on this publication or
need further assistance, please contact the Customer Service
Centre: [e-mail].
ISO/IEC 18598
Edition 1.1 2021-03
CONSOLIDATED VERSION
INTERNATIONAL
STANDARD
colour
inside
Information technology – Automated infrastructure management (AIM)

systems – Requirements, data exchange and applications

INTERNATIONAL
ELECTROTECHNICAL
COMMISSION
ICS 35.200 ISBN 978-2-8322-9620-2

ISO/IEC 18598
Edition 1.1 2021-03
CONSOLIDATED VERSION
REDLINE VERSION
colour
inside
Information technology – Automated infrastructure management (AIM)
systems – Requirements, data exchange and applications

– 2 – ISO/IEC 18598:2016+AMD1:2021 CSV
© ISO/IEC 2021
CONTENTS
FOREWORD . 4
INTRODUCTION . 6
INTRODUCTION to Amendment 1 . 6
1 Scope . 7
2 Normative references . 7
3 Terms, definitions and abbreviations . 7
3.1 Terms and definitions . 7
3.2 Abbreviations . 10
4 Conformance . 11
5 Automated infrastructure management (AIM) systems . 11
5.1 Functional elements . 11
5.2 System requirements . 12
5.3 Functional requirements . 12
5.3.1 Documentation and maintenance of information within AIM software . 12
5.3.2 Management and usage of information within AIM software . 12
5.3.3 Integrity of information within AIM software . 13
5.4 Functional recommendations . 13
6 AIM solutions: business benefits . 13
6.1 General . 13
6.2 Intrinsic benefits of stand-alone AIM systems. 13
6.2.1 Accurate documentation . 13
6.2.2 Asset management . 13
6.2.3 Capacity management . 14
6.2.4 Change management . 14
6.2.5 Incident management . 15
6.2.6 Documentation, monitoring and management of remote powering . 15
6.3 Extrinsic benefits of AIM when linked with other business information and
network management systems . 15
6.3.1 General . 15
6.3.2 IT-related systems . 16
6.3.3 Building management systems. 18
6.3.4 Data centre infrastructure management (DCIM) . 19
6.3.5 Configuration management database (CMDB) applications . 20
7 AIM solutions: Data exchange framework . 20
7.1 General . 20
7.2 Data exchange format and protocols . 20
7.3 Commands . 21
7.4 Common data model definition . 22
7.4.1 General . 22
7.4.2 Element reference ID . 22
7.4.3 Element and attribute definitions . 22
7.4.4 Containment rules and hierarchy . 28
Annex A (informative) Hierarchy and containment rules . 29
Annex B (informative) Field descriptions . 31
Annex C (normative) Implementation requirements and recommendations . 32

© ISO/IEC 2021
C.1 General . 32
C.2 Design . 32
C.3 Specification . 32
C.3.1 Business, operational and system requirements . 32
C.3.2 Integration requirements for data exchange with other applications . 33
C.3.3 System test plan . 33
C.4 Installation . 33
C.5 Operation . 33
Annex D (informative) Optional lower level data exchange framework . 34
Annex E (normative) AIM systems providing remote powering support . 35
E.1 General . 35
E.2 Documentation and maintenance of information within AIM software . 35
E.3 Management and usage of information within AIM software . 35
Annex F (informative) Data import from field test equipment . 37
Bibliography . 38

Figure 1 – Example of a helpdesk work flow integrated with an AIM system . 17
Figure 2 –Relationship between AIM systems and CMDB applications . 20
Figure A.1 – Spaces . 29
Figure A.2 – Telecommunications equipment . 29
Figure A.3 – Work orders . 30

Table 1 – Work order management commands . 21
Table 2 – Asset management . 21
Table 3 – Alarms and events . 22
Table 4 – Circuit tracing . 22
Table 5 – Attribute key . 22
Table 6 – Connectivity . 23
Table 7 – Premises/space . 23
Table 8 – Furniture . 24
Table 9 –Telecommunications equipment . 24
Table 10 – Organizational Element . 26
Table 11 – Work Order. 27
Table 12 – Work Order Task . 27
Table 13 – Event . 28
Table 14 – Alarm . 28
Table B.1 – AIM software fields . 31
Table D.1 – Port level . 34
Table D.2 – Port level work actions . 34

– 4 – ISO/IEC 18598:2016+AMD1:2021 CSV
© ISO/IEC 2021
INFORMATION TECHNOLOGY –
Automated infrastructure management (AIM) systems –
Requirements, data exchange and applications

FOREWORD
1) ISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission)
form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC
participate in the development of International Standards through technical committees established by the
respective organization to deal with particular fields of technical activity. ISO and IEC technical committees
collaborate in fields of mutual interest. Other international organizations, governmental and non-governmental,
in liaison with ISO and IEC, also take part in the work. In the field of information technology, ISO and IEC have
established a joint technical committee, ISO/IEC JTC 1.
2) The formal decisions or agreements of IEC and ISO on technical matters express, as nearly as possible, an
international consensus of opinion on the relevant subjects since each technical committee has representation
from all interested IEC National Committees and ISO member bodies.
3) IEC, ISO and ISO/IEC publications have the form of recommendations for international use
...