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ISO

ISO 30401:2018

(Main)

Knowledge management systems — Requirements

Knowledge management systems — Requirements

This document sets requirements and provides guidelines for establishing, implementing, maintaining, reviewing and improving an effective management system for knowledge management in organizations. All the requirements of this document are applicable to any organization, regardless of its type or size, or the products and services it provides.

Systèmes de management des connaissances — Exigences

Le présent document établit des exigences et fournit des lignes directrices pour instaurer, mettre en œuvre, maintenir, réviser et améliorer un système efficace de management des connaissances dans les organismes. Toutes les exigences du présent document sont applicables à tout organisme, quels que soient son type ou sa taille, ou les produits et services qu'il fournit.

Sistemi vodenja znanja - Zahteve

General Information

Status
Published
Publication Date
30-Oct-2018
ICS
03.100.30 - Management of human resources
Technical Committee
ISO/TC 260 - Human resource management
Drafting Committee
ISO/TC 260/WG 6 - Knowledge Management
Current Stage
9092 - International Standard to be revised
Completion Date
26-Apr-2024
Ref Project
SIST ISO 30401:2021 - Knowledge management systems - Requirements

Relations

Amended By
ISO 30401:2018/Amd 2:2024 - Knowledge management systems — Requirements — Amendment 2: Climate action changes
Effective Date
18-Nov-2023
Amended By
ISO 30401:2018/Amd 1:2022 - Knowledge management systems — Requirements — Amendment 1
Effective Date
31-Jul-2021

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Standards Content (Sample)

SLOVENSKI STANDARD
SIST ISO 30401:2021
01-november-2021
Sistemi vodenja znanja - Zahteve
Knowledge management systems - Requirements
Systèmes de management des connaissances - Exigences
Ta slovenski standard je istoveten z: ISO 30401:2018
ICS:
03.100.30 Vodenje ljudi Management of human
resources
03.100.70 Sistemi vodenja Management systems
SIST ISO 30401:2021 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

---------------------- Page: 1 ----------------------
SIST ISO 30401:2021

---------------------- Page: 2 ----------------------
SIST ISO 30401:2021
INTERNATIONAL ISO
STANDARD 30401
First edition
2018-11
Knowledge management systems —
Requirements
Systèmes de management des connaissances — Exigences
Reference number
ISO 30401:2018(E)
©
ISO 2018

---------------------- Page: 3 ----------------------
SIST ISO 30401:2021
ISO 30401:2018(E)

COPYRIGHT PROTECTED DOCUMENT
© ISO 2018
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2018 – All rights reserved

---------------------- Page: 4 ----------------------
SIST ISO 30401:2021
ISO 30401:2018(E)

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization . 5
4.1 Understanding the organization and its context . 5
4.2 Understanding the needs and expectations of interested parties (stakeholders) . 5
4.3 Determining the scope of the knowledge management system . 5
4.4 Knowledge management system . 6
4.4.1 General. 6
4.4.2 Knowledge development . 6
4.4.3 Knowledge conveyance and transformation . 6
4.4.4 Knowledge management enablers . 7
4.5 Knowledge management culture . 7
5 Leadership . 8
5.1 Leadership and commitment . 8
5.2 Policy .
...

INTERNATIONAL ISO
STANDARD 30401
First edition
2018-11
Knowledge management systems —
Requirements
Systèmes de management des connaissances — Exigences
Reference number
ISO 30401:2018(E)
©
ISO 2018

---------------------- Page: 1 ----------------------
ISO 30401:2018(E)

COPYRIGHT PROTECTED DOCUMENT
© ISO 2018
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address
below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2018 – All rights reserved

---------------------- Page: 2 ----------------------
ISO 30401:2018(E)

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization . 5
4.1 Understanding the organization and its context . 5
4.2 Understanding the needs and expectations of interested parties (stakeholders) . 5
4.3 Determining the scope of the knowledge management system . 5
4.4 Knowledge management system . 6
4.4.1 General. 6
4.4.2 Knowledge development . 6
4.4.3 Knowledge conveyance and transformation . 6
4.4.4 Knowledge management enablers . 7
4.5 Knowledge management culture . 7
5 Leadership . 8
5.1 Leadership and commitment . 8
5.2 Policy . 8
5.3 Roles, responsibilities and authorities . 9
6 Planning . 9
6.1 Actions to address risks and opportunities .
...

NORME ISO
INTERNATIONALE 30401
Première édition
2018-11
Systèmes de management des
connaissances — Exigences
Knowledge management systems — Requirements
Numéro de référence
ISO 30401:2018(F)
©
ISO 2018

---------------------- Page: 1 ----------------------
ISO 30401:2018(F)

DOCUMENT PROTÉGÉ PAR COPYRIGHT
© ISO 2018
Tous droits réservés. Sauf prescription différente ou nécessité dans le contexte de sa mise en œuvre, aucune partie de cette
publication ne peut être reproduite ni utilisée sous quelque forme que ce soit et par aucun procédé, électronique ou mécanique,
y compris la photocopie, ou la diffusion sur l’internet ou sur un intranet, sans autorisation écrite préalable. Une autorisation peut
être demandée à l’ISO à l’adresse ci-après ou au comité membre de l’ISO dans le pays du demandeur.
ISO copyright office
Case postale 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Genève
Tél.: +41 22 749 01 11
Fax: +41 22 749 09 47
E-mail: copyright@iso.org
Web: www.iso.org
Publié en Suisse
ii © ISO 2018 – Tous droits réservés

---------------------- Page: 2 ----------------------
ISO 30401:2018(F)

Sommaire Page
Avant-propos .iv
Introduction .v
1 Domaine d’application . 1
2 Références normatives . 1
3 Termes et définitions . 1
4 Contexte de l’organisme . 5
4.1 Compréhension de l’organisme et de son contexte . 5
4.2 Compréhension des besoins et des attentes des parties intéressées (parties prenantes) . 5
4.3 Détermination du domaine d’application du système de management des connaissances 6
4.4 Système de management des connaissances . 6
4.4.1 Généralités . 6
4.4.2 Développement des connaissances . 6
4.4.3 Transmission et transformation des connaissances . 7
4.4.4 Éléments facilitateurs du management des connaissances . 7
4.5 Culture de management des connaissances . 8
5 Leadership . 8
5.1 Leadership et engagement. 8
5.2 Politique . 9
5.3 Rôles, responsabilités et autorités . 9
6 Planification .10
6.1 Actions à mettre en œuvre face aux risques et opportunités .10
6.2 Objectifs du management des connaissances et planification des actions pour les
atteindre .
...

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