ISO 22395:2018

Security and resilience — Community resilience — Guidelines for supporting vulnerable persons in an emergency

This document gives guidelines for organizations to identify, involve, communicate with and support individuals who are the most vulnerable to natural and human-induced (both intentional and unintentional) emergencies. It also includes guidelines for continually improving the provision of support to vulnerable persons in an emergency. It is intended for use by organizations with the responsibility for, or involvement in, part or all of the planning for working with vulnerable persons in an emergency. It is applicable to all types and sizes of organizations involved in emergency preparation, response and recovery activities, such as local, regional and national governments; statutory bodies; international and non-governmental organizations; businesses; and public and community groups. The focus of this document is on vulnerable individuals and their needs in relation to an emergency.

Sécurité et résilience — Résilience des communautés — Lignes directrices pour soutenir la réponse communautaire aux personnes vulnérables

General Information

• Status: Published
• Publication Date: 26-Sep-2018
• ICS: 03.100.01 - Company organization and management in general
• Technical Committee: ISO/TC 292 - Security and resilience
• Drafting Committee: ISO/TC 292/WG 5 - Community resilience
• Current Stage: 9093 - International Standard confirmed
• Completion Date: 24-Jan-2024

Standards Content (Sample)

INTERNATIONAL ISO
STANDARD 22395
First edition
2018-10
Security and resilience — Community
resilience — Guidelines for supporting
vulnerable persons in an emergency
Sécurité et résilience — Résilience des communautés — Lignes
directrices pour soutenir la réponse communautaire aux personnes
vulnérables
Reference number
ISO 22395:2018(E)
©
ISO 2018

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ISO 22395:2018(E)

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ii © ISO 2018 – All rights reserved

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ISO 22395:2018(E)

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Identifying vulnerable persons in an emergency . 2
4.1 General . 2
4.2 Identifying types of vulnerabilities . 2
4.3 Identifying vulnerable persons . 3
4.4 Identifying how vulnerable persons can assist others . 3
4.5 Establishing information sharing arrangements . 3
5 Communicating with vulnerable persons in an emergency . 4
5.1 General . 4
5.2 Communicating information for vulnerable persons before, during and after an
emergency . 4
5.3 Understanding the limitations of different media in communicating with
vulnerable persons . 5
5.4 Providing awareness, skills and knowledge on how to work with vulnerable persons . 5
5.5 Making vulnerable persons aware of preparations made by the organization . 5
5.6 Providing information on how vulnerable persons can prepare themselves . 6
5.7 Providing information during an emergency on how vulnerable persons can respond . 6
6 Providing support for vulnerable persons in an emergency . 6
6.1 General .
...