Sustainable cities and communities — Indicators for city services and quality of life

This document defines and establishes methodologies for a set of indicators to steer and measure the performance of city services and quality of life. It follows the principles set out in ISO 37101 and can be used in conjunction with ISO 37101 and other strategic frameworks. This document is applicable to any city, municipality or local government that undertakes to measure its performance in a comparable and verifiable manner, irrespective of size and location.

Villes et communautés territoriales durables — Indicateurs pour les services urbains et la qualité de vie

Le présent document définit et établit des méthodologies pour un ensemble d'indicateurs permettant d'orienter et de mesurer les performances des services urbains et de la qualité de vie. Il suit les principes énoncés dans l'ISO 37101 et peut être utilisé conjointement avec l'ISO 37101 et d'autres cadres stratégiques. Le présent document s'applique à toutes les villes, communes ou administrations locales qui entreprennent de mesurer leurs performances de façon comparative et vérifiable, indépendamment de leur taille et de leur emplacement.

General Information

Status
Published
Publication Date
04-Jul-2018
Current Stage
6060 - International Standard published
Start Date
05-Jul-2018
Completion Date
05-Jul-2018
Ref Project

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INTERNATIONAL ISO
STANDARD 37120
Redline version
compares Second edition to
First edition
Sustainable cities and communities —
Indicators for city services and
quality of life
Villes et communautés territoriales durables — Indicateurs pour
les services urbains et la qualité de vie
Reference number
ISO 37120:redline:2018(E)
ISO 2018
---------------------- Page: 1 ----------------------
ISO 37120:redline:2018(E)
IMPORTANT — PLEASE NOTE
This is a mark-up copy and uses the following colour coding:
Text example 1 — indicates added text (in green)
Text example 2 — indicates removed text (in red)
— indicates added graphic figure
— indicates removed graphic figure
1.x ... — Heading numbers containg modifications are highlighted in yellow in
the Table of Contents
DISCLAIMER

This Redline version provides you with a quick and easy way to compare the main changes

between this edition of the standard and its previous edition. It doesn’t capture all single

changes such as punctuation but highlights the modifications providing customers with

the most valuable information. Therefore it is important to note that this Redline version is

not the official ISO standard and that the users must consult with the clean version of the

standard, which is the official standard, for implementation purposes.
COPYRIGHT PROTECTED DOCUMENT
© ISO 2018

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2018 – All rights reserved
---------------------- Page: 2 ----------------------
ISO 37120:redline:2018(E)
Contents Page

Foreword ...................................................................................................................................................................................................................................... xv

Introduction .............................................................................................................................................................................................................................xvi

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

4 City indicators ......................................................................................................................................................................................................... 4

5 Economy ........................................................................................................................................................................................................................ 5

5.1 City’s unemployment rate (core indicator) .................................................................................................................... 5

5.1.1 General...................................................................................................................................................................................... 5

5.1.2 Core indicator requirements ................................................................................................................................. 5

5.2 Assessed value of commercial and industrial properties as a percentage of total

assessed value of all properties (core supporting indicator) .......................................................................... 6

5.2.1 General...................................................................................................................................................................................... 6

5.2.2 Core Supporting indicator requirements .................................................................................................... 6

5.3 Percentage of city population living in poverty (core persons in full-time

employment (supporting indicator) .................................................................................................................................... 6

5.3.1 General...................................................................................................................................................................................... 6

5.3.2 Core Supporting indicator requirements .................................................................................................... 7

5.3.3 Data interpretation ........................................................................................................................................................ 7

5.4 Percentage of persons in full-time employment (supporting indicator) ............................................. 7

5.4.1 General...................................................................................................................................................................................... 7

5.4.2 Supporting indicator requirements................................................................................................................. 7

5.5 5.4 Youth unemployment rate (supporting indicator) .................................................................................................. 8

5.5.1 5.4.1 General ................................................................................................................................................................................. 8

5.5.2 5.4.2 Supporting indicator requirements ............................................................................................................ 8

5.6 5.5 Number of businesses per 100 000 population (supporting indicator) ............................................... 9

5.6.1 5.5.1 General ................................................................................................................................................................................. 9

5.6.2 5.5.2 Supporting indicator requirements ............................................................................................................ 9

5.5.3 Data sources ......................................................................................................................................................................... 9

5.7 5.6 Number of new patents per 100 000 population per year (supporting indicator) ..................... 9

5.7.1 5.6.1 General ................................................................................................................................................................................. 9

5.7.2 5.6.2 Supporting indicator requirements ............................................................................................................ 9

5.7.3 5.6.3 Data sources .................................................................................................................................................................... 9

5.7 Annual number of visitor stays (overnight) per 100 000 population (supporting

indicator) ..................................................................................................................................................................................................10

5.7.1 General...................................................................................................................................................................................10

5.7.2 Supporting indicator requirements..............................................................................................................10

5.7.3 Data sources ......................................................................................................................................................................10

5.8 Commercial air connectivity (number of non-stop commercial air destinations)

(supporting indicator) ...................................................................................................................................................................10

5.8.1 General...................................................................................................................................................................................10

5.8.2 Supporting indicator requirements..............................................................................................................10

5.8.3 Data sources ......................................................................................................................................................................11

5.9 Economy profile indicators .......................................................................................................................................................11

5.9.1 Average household income (USD) (profile indicator) ..................................................................11

5.9.2 Annual inflation rate based on the average of the past five years (profile

indicator) .............................................................................................................................................................................11

5.9.3 City product per capita (USD) (profile indicator) ............................................................................12

© ISO 2018 – All rights reserved iii
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ISO 37120:redline:2018(E)

6 Education ...................................................................................................................................................................................................................12

6.1 Percentage of female school-aged population enrolled in schools (core indicator) ......... .......12

6.1.1 General...................................................................................................................................................................................12

6.1.2 Core indicator requirements ..............................................................................................................................13

6.1.3 Data sources ......................................................................................................................................................................13

6.2 Percentage of students completing primary education: survival rate (core indicator)........13

6.2.1 General...................................................................................................................................................................................13

6.2.2 Core indicator requirements ..............................................................................................................................13

6.2.3 Data sources ......................................................................................................................................................................14

6.3 Percentage of students completing secondary education: survival rate (core

indicator) ..................................................................................................................................................................................................14

6.3.1 General...................................................................................................................................................................................14

6.3.2 Core indicator requirements ..............................................................................................................................14

6.3.3 Data sources ......................................................................................................................................................................15

6.4 Primary education student/ –teacher ratio (core indicator)........................................................................15

6.4.1 General...................................................................................................................................................................................15

6.4.2 Core indicator requirements ..............................................................................................................................15

6.4.3 Data sources ......................................................................................................................................................................16

6.4.4 Data interpretation .....................................................................................................................................................16

6.5 Percentage of male school-aged population enrolled in schools (supporting indicator) ...16

6.5.1 General...................................................................................................................................................................................16

6.5.2 Supporting indicator requirements..............................................................................................................16

6.5.3 Data sources ......................................................................................................................................................................16

6.6 6.5 Percentage of school-aged population enrolled in schools (supporting indicator) .................17

6.6.1 6.5.1 General ..............................................................................................................................................................................17

6.6.2 6.5.2 Supporting indicator requirements .........................................................................................................17

6.7 6.6 Number of higher education degrees per 100 000 population (supporting indicator) .......17

6.7.1 6.6.1 General ..............................................................................................................................................................................17

6.7.2 6.6.2 Supporting indicator requirements .........................................................................................................17

6.7.3 6.6.3 Data sources .................................................................................................................................................................18

7 Energy ...........................................................................................................................................................................................................................18

7.1 Total residential electrical energy use end-use energy consumption per capita

(kWh GJ/year) (core indicator) ..............................................................................................................................................18

7.1.1 General...................................................................................................................................................................................18

7.1.2 Core indicator requirements ..............................................................................................................................18

7.1.3 Data sources ......................................................................................................................................................................19

7.2 Percentage of total end-use energy derived from renewable sources (core indicator) .......19

7.2.1 General...................................................................................................................................................................................19

7.2.2 Core indicator requirements ..............................................................................................................................19

7.2.3 Data sources ......................................................................................................................................................................20

7.2.4 Data interpretation .....................................................................................................................................................20

7.2 7.3 Percentage of city population with authorized electrical service (residential) (core

indicator) ..................................................................................................................................................................................................20

7.2.1 7.3.1 General ..............................................................................................................................................................................20

7.2.2 7.3.2 Core indicator requirements .........................................................................................................................20

7.4 Number of gas distribution service connections per 100 000 population

(residential) (core indicator) ...................................................................................................................................................21

7.4.1 General...................................................................................................................................................................................21

7.4.2 Core indicator requirements ..............................................................................................................................21

7.4.3 Data interpretation .....................................................................................................................................................21

7.3 7.5 Energy Final energy consumption of public buildings per year (kWh GJ/m  ) (core

indicator) ..................................................................................................................................................................................................21

7.3.1 7.5.1 General ..............................................................................................................................................................................21

7.3.2 7.5.2 Core indicator requirements .........................................................................................................................21

iv © ISO 2018 – All rights reserved
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ISO 37120:redline:2018(E)

7.4 The percentage of total energy derived from renewable sources, as a share of the

city's total energy consumption (core indicator) .................. .................................................................................22

7.4.1 General...................................................................................................................................................................................22

7.4.2 Core indicator requirements ..............................................................................................................................22

7.4.3 Data sources ......................................................................................................................................................................22

7.4.4 Data interpretation .....................................................................................................................................................22

7.5 7.6 Total electrical energy use per capita Electricity consumption of public street

lighting per kilometre of lighted street (kWh/year) (supporting indicator) .................................22

7.5.1 7.6.1 General ..............................................................................................................................................................................22

7.5.2 7.6.2 Supporting indicator requirements .........................................................................................................23

7.5.3 Data sources ......................................................................................................................................................................23

7.5.4 Data interpretation .....................................................................................................................................................23

7.6 7.7 Average number annual hours of electrical service interruptions per customer per

year household (supporting indicator) ...........................................................................................................................23

7.6.1 7.7.1 General ..............................................................................................................................................................................23

7.6.2 7.7.2 Supporting indicator requirements .........................................................................................................23

7.7.3 Data interpretation .....................................................................................................................................................24

7.7 7.8 Average length of electrical interruptions (in hours) (supporting indicator) Energy

profile indicators ................................................................................................................................................................................24

7.7.1 7.8.1 General Heating degree days (profile indicator) ...........................................................................24

7.7.2 7.8.2 Supporting indicator requirements Cooling degree days (profile indicator) ......24

8 Environment and climate change ....................................................................................................................................................25

8.1 Fine particulate matter (PM2.5) concentration (core indicator) .............................................................25

8.1.1 General...................................................................................................................................................................................25

8.1.2 Core indicator requirements ..............................................................................................................................26

8.2 Particulate matter (PM10) concentration (core indicator) ...........................................................................26

8.2.1 General...................................................................................................................................................................................26

8.2.2 Core indicator requirements ..............................................................................................................................26

8.3 Greenhouse gas emissions measured in tonnes per capita (core indicator)..................................27

8.3.1 General...................................................................................................................................................................................27

8.3.2 Core indicator requirements ..............................................................................................................................27

8.4 Percentage of areas designated for natural protection (supporting indicator) ...........................28

8.4.1 General...................................................................................................................................................................................28

8.4.2 Supporting indicator requirements..............................................................................................................28

8.4 8.5 NO (nitrogen dioxide) concentration (supporting indicator) ..................................................................28

8.4.1 8.5.1 General ..............................................................................................................................................................................28

8.4.2 8.5.2 Supporting indicator requirements .........................................................................................................29

8.4.3 8.5.3 Data sources .................................................................................................................................................................29

8.5 8.6 SO (sulphur sulfur dioxide) concentration (supporting indicator) ......................................................29

8.5.1 8.6.1 General ..............................................................................................................................................................................29

8.5.2 8.6.2 Supporting indicator requirements .........................................................................................................29

8.5.3 8.6.3 Data sources .................................................................................................................................................................30

8.6 8.7 O (ozone) concentration (supporting indicator) .................................................................................................30

8.6.1 8.7.1 General ..............................................................................................................................................................................30

8.6.2 8.7.2 Supporting indicator requirements .........................................................................................................30

8.7 8.8 Noise pollution (supporting indicator) ...........................................................................................................................31

8.7.1 8.8.1 General ..............................................................................................................................................................................31

8.7.2 8.8.2 Supporting indicator requirements .........................................................................................................31

8.7.3 8.8.3 Data sources .................................................................................................................................................................31

8.8 8.9 Percentage change in number of native species (supporting indicator) ...........................................31

8.8.1 8.9.1 General ..............................................................................................................................................................................31

8.8.2 8.9.2 Supporting indicator requirements .........................................................................................................31

8.8.3 8.9.3 Data sources .................................................................................................................................................................32

© ISO 2018 – All rights reserved v
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ISO 37120:redline:2018(E)

9 Finance .........................................................................................................................................................................................................................32

9.1 Debt service ratio (debt service expenditure as a percentage of a

municipality's city's own-source revenue) (core indicator) .........................................................................32

9.1.1 General...................................................................................................................................................................................32

9.1.2 Core indicator requirements ..............................................................................................................................32

9.1.3 Data interpretation .....................................................................................................................................................33

9.2 Capital spending as a percentage of total expenditures (supporting core indicator) .............33

9.2.1 General...................................................................................................................................................................................33

9.2.2 Supporting Core indicator requirements .................................................................................................33

9.2.3 Data sources ......................................................................................................................................................................33

9.2.4 Data interpretation .....................................................................................................................................................33

9.3 Own-source revenue as a percentage of total revenues (supporting indicator).........................34

9.3.1 General.........................
...

INTERNATIONAL ISO
STANDARD 37120
Second edition
2018-07
Sustainable cities and communities —
Indicators for city services and
quality of life
Villes et communautés territoriales durables — Indicateurs pour les
services urbains et la qualité de vie
Reference number
ISO 37120:2018(E)
ISO 2018
---------------------- Page: 1 ----------------------
ISO 37120:2018(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2018

All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may

be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting

on the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address

below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Fax: +41 22 749 09 47
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii © ISO 2018 – All rights reserved
---------------------- Page: 2 ----------------------
ISO 37120:2018(E)
Contents Page

Foreword ......................................................................................................................................................................................................................................xii

Introduction ............................................................................................................................................................................................................................xiii

1 Scope ................................................................................................................................................................................................................................. 1

2 Normative references ...................................................................................................................................................................................... 1

3 Terms and definitions ..................................................................................................................................................................................... 1

4 City indicators ......................................................................................................................................................................................................... 4

5 Economy ........................................................................................................................................................................................................................ 5

5.1 City’s unemployment rate (core indicator) .................................................................................................................... 5

5.1.1 General...................................................................................................................................................................................... 5

5.1.2 Core indicator requirements ................................................................................................................................. 5

5.2 Assessed value of commercial and industrial properties as a percentage of total

assessed value of all properties (supporting indicator) ..................................................................................... 6

5.2.1 General...................................................................................................................................................................................... 6

5.2.2 Supporting indicator requirements................................................................................................................. 6

5.3 Percentage of persons in full-time employment (supporting indicator) ............................................. 6

5.3.1 General...................................................................................................................................................................................... 6

5.3.2 Supporting indicator requirements................................................................................................................. 6

5.4 Youth unemployment rate (supporting indicator) .................................................................................................. 7

5.4.1 General...................................................................................................................................................................................... 7

5.4.2 Supporting indicator requirements................................................................................................................. 7

5.5 Number of businesses per 100 000 population (supporting indicator) ............................................... 7

5.5.1 General...................................................................................................................................................................................... 7

5.5.2 Supporting indicator requirements................................................................................................................. 8

5.5.3 Data sources ......................................................................................................................................................................... 8

5.6 Number of new patents per 100 000 population per year (supporting indicator) ..................... 8

5.6.1 General...................................................................................................................................................................................... 8

5.6.2 Supporting indicator requirements................................................................................................................. 8

5.6.3 Data sources ......................................................................................................................................................................... 8

5.7 Annual number of visitor stays (overnight) per 100 000 population (supporting

indicator) ..................................................................................................................................................................................................... 8

5.7.1 General...................................................................................................................................................................................... 8

5.7.2 Supporting indicator requirements................................................................................................................. 9

5.7.3 Data sources ......................................................................................................................................................................... 9

5.8 Commercial air connectivity (number of non-stop commercial air destinations)

(supporting indicator) ...................................................................................................................................................................... 9

5.8.1 General...................................................................................................................................................................................... 9

5.8.2 Supporting indicator requirements................................................................................................................. 9

5.8.3 Data sources ......................................................................................................................................................................... 9

5.9 Economy profile indicators .......................................................................................................................................................10

5.9.1 Average household income (USD) (profile indicator) ..................................................................10

5.9.2 Annual inflation rate based on the average of the past five years (profile

indicator) .............................................................................................................................................................................10

5.9.3 City product per capita (USD) (profile indicator) ............................................................................10

6 Education ...................................................................................................................................................................................................................11

6.1 Percentage of female school-aged population enrolled in schools (core indicator) ......... .......11

6.1.1 General...................................................................................................................................................................................11

6.1.2 Core indicator requirements ..............................................................................................................................11

6.1.3 Data sources ......................................................................................................................................................................12

6.2 Percentage of students completing primary education: survival rate (core indicator)........12

6.2.1 General...................................................................................................................................................................................12

6.2.2 Core indicator requirements ..............................................................................................................................12

6.2.3 Data sources ......................................................................................................................................................................13

© ISO 2018 – All rights reserved iii
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ISO 37120:2018(E)

6.3 Percentage of students completing secondary education: survival rate (core indicator) ..13

6.3.1 General...................................................................................................................................................................................13

6.3.2 Core indicator requirements ..............................................................................................................................13

6.3.3 Data sources ......................................................................................................................................................................13

6.4 Primary education student–teacher ratio (core indicator) ...........................................................................14

6.4.1 General...................................................................................................................................................................................14

6.4.2 Core indicator requirements ..............................................................................................................................14

6.4.3 Data sources ......................................................................................................................................................................14

6.4.4 Data interpretation .....................................................................................................................................................14

6.5 Percentage of school-aged population enrolled in schools (supporting indicator) .................15

6.5.1 General...................................................................................................................................................................................15

6.5.2 Supporting indicator requirements..............................................................................................................15

6.6 Number of higher education degrees per 100 000 population (supporting indicator) .......15

6.6.1 General...................................................................................................................................................................................15

6.6.2 Supporting indicator requirements..............................................................................................................15

6.6.3 Data sources ......................................................................................................................................................................16

7 Energy ...........................................................................................................................................................................................................................16

7.1 Total end-use energy consumption per capita (GJ/year) (core indicator) ......................................16

7.1.1 General...................................................................................................................................................................................16

7.1.2 Core indicator requirements ..............................................................................................................................16

7.1.3 Data sources ......................................................................................................................................................................17

7.2 Percentage of total end-use energy derived from renewable sources (core indicator) .......17

7.2.1 General...................................................................................................................................................................................17

7.2.2 Core indicator requirements ..............................................................................................................................17

7.2.3 Data sources ......................................................................................................................................................................17

7.2.4 Data interpretation .....................................................................................................................................................17

7.3 Percentage of city population with authorized electrical service (residential) (core

indicator) ..................................................................................................................................................................................................18

7.3.1 General...................................................................................................................................................................................18

7.3.2 Core indicator requirements ..............................................................................................................................18

7.4 Number of gas distribution service connections per 100 000 population

(residential) (core indicator) ...................................................................................................................................................18

7.4.1 General...................................................................................................................................................................................18

7.4.2 Core indicator requirements ..............................................................................................................................18

7.4.3 Data interpretation .....................................................................................................................................................19

7.5 Final energy consumption of public buildings per year (GJ/m ) (core indicator) ...................19

7.5.1 General...................................................................................................................................................................................19

7.5.2 Core indicator requirements ..............................................................................................................................19

7.6 Electricity consumption of public street lighting per kilometre of lighted street

(kWh/year) (supporting indicator) ...................................................................................................................................19

7.6.1 General...................................................................................................................................................................................19

7.6.2 Supporting indicator requirements..............................................................................................................20

7.7 Average annual hours of electrical service interruptions per household

(supporting indicator) ...................................................................................................................................................................20

7.7.1 General...................................................................................................................................................................................20

7.7.2 Supporting indicator requirements..............................................................................................................20

7.7.3 Data interpretation .....................................................................................................................................................20

7.8 Energy profile indicators ......... ....................................................................................................................................................20

7.8.1 Heating degree days (profile indicator) ....................................................................................................20

7.8.2 Cooling degree days (profile indicator) ....................................................................................................21

8 Environment and climate change ....................................................................................................................................................22

8.1 Fine particulate matter (PM2.5) concentration (core indicator) .............................................................22

8.1.1 General...................................................................................................................................................................................22

8.1.2 Core indicator requirements ..............................................................................................................................22

8.2 Particulate matter (PM10) concentration (core indicator) ...........................................................................22

8.2.1 General...................................................................................................................................................................................22

8.2.2 Core indicator requirements ..............................................................................................................................23

iv © ISO 2018 – All rights reserved
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ISO 37120:2018(E)

8.3 Greenhouse gas emissions measured in tonnes per capita (core indicator)..................................23

8.3.1 General...................................................................................................................................................................................23

8.3.2 Core indicator requirements ..............................................................................................................................23

8.4 Percentage of areas designated for natural protection (supporting indicator) ...........................24

8.4.1 General...................................................................................................................................................................................24

8.4.2 Supporting indicator requirements..............................................................................................................24

8.5 NO (nitrogen dioxide) concentration (supporting indicator) ..................................................................25

8.5.1 General...................................................................................................................................................................................25

8.5.2 Supporting indicator requirements..............................................................................................................25

8.5.3 Data sources ......................................................................................................................................................................25

8.6 SO (sulfur dioxide) concentration (supporting indicator) ..........................................................................25

8.6.1 General...................................................................................................................................................................................25

8.6.2 Supporting indicator requirements..............................................................................................................26

8.6.3 Data sources ......................................................................................................................................................................26

8.7 O (ozone) concentration (supporting indicator) .................................................................................................26

8.7.1 General...................................................................................................................................................................................26

8.7.2 Supporting indicator requirements..............................................................................................................26

8.8 Noise pollution (supporting indicator) ...........................................................................................................................27

8.8.1 General...................................................................................................................................................................................27

8.8.2 Supporting indicator requirements..............................................................................................................27

8.8.3 Data sources ......................................................................................................................................................................27

8.9 Percentage change in number of native species (supporting indicator) ...........................................27

8.9.1 General...................................................................................................................................................................................27

8.9.2 Supporting indicator requirements..............................................................................................................27

8.9.3 Data sources ......................................................................................................................................................................28

9 Finance .........................................................................................................................................................................................................................28

9.1 Debt service ratio (debt service expenditure as a percentage of a city's own-source

revenue) (core indicator)............................................................................................................................................................28

9.1.1 General...................................................................................................................................................................................28

9.1.2 Core indicator requirements ..............................................................................................................................28

9.1.3 Data interpretation .....................................................................................................................................................28

9.2 Capital spending as a percentage of total expenditures (core indicator) .........................................29

9.2.1 General...................................................................................................................................................................................29

9.2.2 Core indicator requirements ..............................................................................................................................29

9.2.3 Data sources ......................................................................................................................................................................29

9.2.4 Data interpretation .....................................................................................................................................................29

9.3 Own-source revenue as a percentage of total revenues (supporting indicator).........................29

9.3.1 General...................................................................................................................................................................................29

9.3.2 Supporting indicator requirements..............................................................................................................30

9.4 Tax collected as a percentage of tax billed (supporting indicator) .........................................................30

9.4.1 General...................................................................................................................................................................................30

9.4.2 Supporting indicator requirements..............................................................................................................30

9.5 Finance profile indicators ...........................................................................................................................................................30

9.5.1 Gross operating budget per capita (USD) (profile indicator) ................................................30

9.5.2 Gross capital budget per capita (USD) (profile indicator) ........................................................31

10 Governance ..............................................................................................................................................................................................................31

10.1 Women as a percentage of total elected to city-level office (core indicator) .................................31

10.1.1 General...................................................................................................................................................................................31

10.1.2 Core indicator requirements ..............................................................................................................................31

10.2 Number of convictions for corruption and/or bribery by city officials per 100 000

population (supporting indicator) ......................................................................................................................................32

10.2.1 General...................................................................................................................................................................................32

10.2.2 Supporting indicator requirements..............................................................................................................32

10.3 Number of registered voters as a percentage of the voting age population

(supporting indicator) ...................................................................................................................................................................32

10.3.1 General...................................................................................................................................................................................32

10.3.2 Supporting indicator requirement ................................................................................................................32

© ISO 2018 – All rights reserved v
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ISO 37120:2018(E)

10.4 Voter participation in last municipal election (as a percentage of registered voters)

(supporting indicator) ...................................................................................................................................................................33

10.4.1 General...................................................................................................................................................................................33

10.4.2 Supporting indicator requirements..............................................................................................................33

10.4.3 Data sources ......................................................................................................................................................................33

10.4.4 Data interpretation .....................................................................................................................................................33

11 Health ..................
...

NORME ISO
INTERNATIONALE 37120
Deuxième édition
2018-07
Villes et communautés territoriales
durables — Indicateurs pour les
services urbains et la qualité de vie
Sustainable cities and communities — Indicators for city services and
quality of life
Numéro de référence
ISO 37120:2018(F)
ISO 2018
---------------------- Page: 1 ----------------------
ISO 37120:2018(F)
DOCUMENT PROTÉGÉ PAR COPYRIGHT
© ISO 2018

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Publié en Suisse
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ISO 37120:2018(F)
Sommaire Page

Avant-propos ..........................................................................................................................................................................................................................xiii

Introduction .............................................................................................................................................................................................................................xiv

1 Domaine d’application ................................................................................................................................................................................... 1

2 Références normatives ................................................................................................................................................................................... 1

3 Termes et définitions ....................................................................................................................................................................................... 1

4 Indicateurs urbains ........................................................................................................................................................................................... 4

5 Économie ...................................................................................................................................................................................................................... 5

5.1 Taux de chômage urbain (indicateur de base) ............................................................................................................ 5

5.1.1 Généralités ............................................................................................................................................................................ 5

5.1.2 Exigences relatives aux indicateurs de base ............................................................................................ 5

5.2 Valeur estimée des biens commerciaux et industriels en pourcentage de la valeur

totale estimée de l’ensemble des biens immobiliers (indicateur complémentaire) .................. 6

5.2.1 Généralités ............................................................................................................................................................................ 6

5.2.2 Exigences relatives aux indicateurs complémentaires ................................................................... 6

5.3 Pourcentage de personnes travaillant à plein temps (indicateur complémentaire) .................. 6

5.3.1 Généralités ............................................................................................................................................................................ 6

5.3.2 Exigences relatives aux indicateurs complémentaires ................................................................... 7

5.4 Taux de chômage des jeunes (indicateur complémentaire) ............................................................................ 7

5.4.1 Généralités ............................................................................................................................................................................ 7

5.4.2 Exigences relatives aux indicateurs complémentaires ................................................................... 7

5.5 Nombre d’entreprises pour 100 000 habitants (indicateur complémentaire) ............................... 8

5.5.1 Généralités ............................................................................................................................................................................ 8

5.5.2 Exigences relatives aux indicateurs complémentaires ................................................................... 8

5.5.3 Sources de données ....................................................................................................................................................... 8

5.6 Nombre de nouveaux brevets pour 100 000 habitants et par an (indicateur

complémentaire) ................................................................................................................................................................................... 8

5.6.1 Généralités ............................................................................................................................................................................ 8

5.6.2 Exigences relatives aux indicateurs complémentaires ................................................................... 9

5.6.3 Sources de données ....................................................................................................................................................... 9

5.7 Nombre annuel de séjours (nuitées) pour 100 000 habitants (indicateur

complémentaire) ................................................................................................................................................................................... 9

5.7.1 Généralités ............................................................................................................................................................................ 9

5.7.2 Exigences relatives aux indicateurs complémentaires ................................................................... 9

5.7.3 Sources de données ....................................................................................................................................................... 9

5.8 Connectivité aérienne commerciale (nombre de destinations aériennes

commerciales sans escale) (indicateur complémentaire) ..............................................................................10

5.8.1 Généralités .........................................................................................................................................................................10

5.8.2 Exigences relatives aux indicateurs complémentaires ................................................................10

5.8.3 Sources de données ....................................................................................................................................................10

5.9 Indicateurs de profil économique .......................................................................................................................................10

5.9.1 Revenu moyen des ménages (USD) (indicateur de profil) ........................................................10

5.9.2 Taux d’inflation annuel sur la base des cinq dernières années (indicateur

de profil) ..............................................................................................................................................................................11

5.9.3 Produit urbain par habitant (USD) (indicateur de profil) .........................................................11

6 Éducation ...................................................................................................................................................................................................................12

6.1 Taux de scolarisation des filles (indicateur de base) ..........................................................................................12

6.1.1 Généralités .........................................................................................................................................................................12

6.1.2 Exigences relatives aux indicateurs de base .........................................................................................12

6.1.3 Sources de données ....................................................................................................................................................13

6.2 Pourcentage d’élèves en fin de cycle primaire: taux de survie (indicateur de base) ..............13

6.2.1 Généralités .........................................................................................................................................................................13

6.2.2 Exigences relatives aux indicateurs de base .........................................................................................13

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6.2.3 Sources de données ....................................................................................................................................................14

6.3 Pourcentage d’élèves en fin de cycle secondaire: taux de survie (indicateur de base) .........14

6.3.1 Généralités .........................................................................................................................................................................14

6.3.2 Exigences relatives aux indicateurs de base .........................................................................................14

6.3.3 Sources de données ....................................................................................................................................................14

6.4 Nombre d’élèves par enseignant dans l’enseignement primaire (indicateur de base) .........15

6.4.1 Généralités .........................................................................................................................................................................15

6.4.2 Exigences relatives aux indicateurs de base .........................................................................................15

6.4.3 Sources de données ....................................................................................................................................................15

6.4.4 Interprétation des données .................................................................................................................................15

6.5 Pourcentage de la population d’âge scolaire inscrite dans les établissements

scolaires (indicateur complémentaire) ..........................................................................................................................16

6.5.1 Généralités .........................................................................................................................................................................16

6.5.2 Exigences relatives aux indicateurs complémentaires ................................................................16

6.6 Nombre de diplômés de l’enseignement supérieur pour 100 000 habitants

(indicateur complémentaire) ..................................................................................................................................................16

6.6.1 Généralités .........................................................................................................................................................................16

6.6.2 Exigences relatives aux indicateurs complémentaires ................................................................17

6.6.3 Sources de données ....................................................................................................................................................17

7 Énergie .........................................................................................................................................................................................................................17

7.1 Consommation totale d’énergie par habitant (GJ/an) (indicateur de base) ...................................17

7.1.1 Généralités .........................................................................................................................................................................17

7.1.2 Exigences relatives aux indicateurs de base .........................................................................................17

7.1.3 Sources de données ....................................................................................................................................................18

7.2 Pourcentage de la consommation finale totale d’énergie provenant de sources

d’énergie renouvelables (indicateur de base) ...........................................................................................................18

7.2.1 Généralités .........................................................................................................................................................................18

7.2.2 Exigences relatives aux indicateurs de base .........................................................................................18

7.2.3 Sources de données ....................................................................................................................................................19

7.2.4 Interprétation des données .................................................................................................................................19

7.3 Pourcentage de la population de la ville disposant d’un raccordement autorisé au

réseau électrique (résidentiel) (indicateur de base) ..........................................................................................19

7.3.1 Généralités .........................................................................................................................................................................19

7.3.2 Exigences relatives aux indicateurs de base .........................................................................................19

7.4 Nombre de raccordements au réseau de distribution de gaz pour

100 000 habitants (résidentiel) (indicateur de base) ........................................................................................20

7.4.1 Généralités .........................................................................................................................................................................20

7.4.2 Exigences relatives aux indicateurs de base .........................................................................................20

7.4.3 Interprétation des données .................................................................................................................................20

7.5 Consommation finale d’énergie des bâtiments publics par an (GJ/m ) (indicateur

de base) ......................................................................................................................................................................................................20

7.5.1 Généralités .........................................................................................................................................................................20

7.5.2 Exigences relatives aux indicateurs de base .........................................................................................21

7.6 Consommation d’électricité pour l’éclairage public par kilomètre de rue éclairée

(kWh/an) (indicateur complémentaire) .......................................................................................................................21

7.6.1 Généralités .........................................................................................................................................................................21

7.6.2 Exigences relatives aux indicateurs complémentaires ................................................................21

7.7 Nombre moyen annuel d'heures d’interruptions du service électrique par ménage

(indicateur complémentaire) ..................................................................................................................................................21

7.7.1 Généralités .........................................................................................................................................................................21

7.7.2 Exigences relatives aux indicateurs complémentaires ................................................................22

7.7.3 Interprétation des données .................................................................................................................................22

7.8 Indicateurs de profil énergétique ........................................................................................................................................22

7.8.1 Degrés-jours de chauffage (indicateur de profil)..............................................................................22

7.8.2 Degrés-jours de refroidissement (indicateur de profil) .............................................................23

8 Environnement et changement climatique ...........................................................................................................................23

8.1 Concentration de particules fines (PM2,5) (indicateur de base) .............................................................23

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8.1.1 Généralités .........................................................................................................................................................................23

8.1.2 Exigences relatives aux indicateurs de base .........................................................................................23

8.2 Concentration de matière particulaire (PM10) (indicateur de base) ...................................................24

8.2.1 Généralités .........................................................................................................................................................................24

8.2.2 Exigences relatives aux indicateurs de base .........................................................................................24

8.3 Émissions de gaz à effet de serre mesurées en tonnes par habitant (indicateur de base) 25

8.3.1 Généralités .........................................................................................................................................................................25

8.3.2 Exigences relatives aux indicateurs de base .........................................................................................25

8.4 Pourcentage d’espaces naturels protégés (indicateur complémentaire)..........................................26

8.4.1 Généralités .........................................................................................................................................................................26

8.4.2 Exigences relatives aux indicateurs complémentaires ................................................................26

8.5 Concentration en NO (dioxyde d’azote) (indicateur complémentaire) ............................................27

8.5.1 Généralités .........................................................................................................................................................................27

8.5.2 Exigences relatives aux indicateurs complémentaires ................................................................27

8.5.3 Sources de données ....................................................................................................................................................27

8.6 Concentration en SO (dioxyde de soufre) (indicateur complémentaire) .......................................28

8.6.1 Généralités .........................................................................................................................................................................28

8.6.2 Exigences relatives aux indicateurs complémentaires ................................................................28

8.6.3 Sources de données ....................................................................................................................................................28

8.7 Concentration en O (ozone) (indicateur complémentaire) ........................................................................28

8.7.1 Généralités .........................................................................................................................................................................28

8.7.2 Exigences relatives aux indicateurs complémentaires ................................................................29

8.8 Pollution sonore (indicateur complémentaire) .......................................................................................................29

8.8.1 Généralités .........................................................................................................................................................................29

8.8.2 Exigences relatives aux indicateurs complémentaires ................................................................29

8.8.3 Sources de données ....................................................................................................................................................29

8.9 Variation en pourcentage du nombre d’espèces indigènes (indicateur complémentaire) 30

8.9.1 Généralités .........................................................................................................................................................................30

8.9.2 Exigences relatives aux indicateurs complémentaires ................................................................30

8.9.3 Sources de données ....................................................................................................................................................30

9 Finance .........................................................................................................................................................................................................................30

9.1 Ratio du service de la dette (dépenses liées au service de la dette en pourcentage

des ressources propres d’une collectivité) (indicateur de base) ..............................................................31

9.1.1 Généralités .........................................................................................................................................................................31

9.1.2 Exigences relatives aux indicateurs de base .........................................................................................31

9.1.3 Interprétation des données .................................................................................................................................31

9.2 Dépenses réelles d’investissement en pourcentage des dépenses totales

(indicateur de base) .................. .......................................................................................................................................................32

9.2.1 Généralités .........................................................................................................................................................................32

9.2.2 Exigences relatives aux indicateurs de base .........................................................................................32

9.2.3 Sources de données ....................................................................................................................................................32

9.2.4 Interprétation des données .................................................................................................................................32

9.3 Ressources propres en pourcentage des ressources totales (indicateur

complémentaire) ................................................................................................................................................................................33

9.3.1 Généralités .........................................................................................................................................................................33

9.3.2 Exigences relatives aux indicateurs complémentaires ................................................................33

9.4 Impôts et taxes recouvrés en pourcentage des impôts et taxes facturés (indicateur

complémentaire) ................................................................................................................................................................................33

9.4.1 Généralités .........................................................................................................................................................................33

9.4.2 Exigences relatives aux indicateurs complémentaires ................................................................33

9.5 Indicateurs de profil financier ................................................................................................................................................34

9.5.1 Budget de fonctionnement brut par habitant (USD) (indicateur de profil) ..............34

9.5.2 Budget d’investissement brut par habitant (USD) (indicateur de profil) ....................34

10 Gouvernance ..........................................................................................................................................................................................................35

10.1 Pourcentage de femmes élues au niveau local (indicateur de base) .....................................................35

10.1.1 Généralités .........................................................................................................................................................................35

10.1.2 Exigences relatives aux indicateurs de base .........................................................................................35

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10.2 Nombre de condamnations pour corruption et/ou subornation des autorités

locales pour 100 000 habitants (indicateur complémentaire) ..................................................................35

10.2.1 Généralités .........................................................................................................................................................................35

10.2.2 Exigences relatives aux indicateurs complémentaires ................................................................35

10.3 Nombre d’électeurs inscrits en pourcentage du nombre de citoyens en âge de

voter (indicateur complémentaire) ...................................................................................................................................36

10.3.1 Généralités .........................................................................................................................................................................36

10.3.2 Exigence relative aux indicateurs complémentaires .....................................................................36

10.4 Participation électorale aux dernières élections municipales (en pourcentage

d’électeurs inscrits) (indicateur complémentaire) ..............................................................................................36

10.4.1 Généralités .........................................................................................................................................................................36

10.4.2 Exigences relatives aux indicateurs complémentaires ................................................................37

10.4.3 Sources de données ....................................................................................................................................................37

10.4.4 Interprétation des données .................................................................................................................................37

11 Santé ...............................................................................................................................................................................................................................37

11.1 Espérance de vie moyenne (indicateur de base) ....................................................................................................37

11.1.1 Généralités .........................................................................................................................................................................37

11.1.2 Exigences relatives aux indicateurs de base .........................................................................................37

11.2 Nombre de lits d’hôpital pour 100 000 habitants (indicateur de base) .............................................38

11.2.1 Généralités ....................................................................

...

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