ISO 37106:2021

Sustainable cities and communities — Guidance on establishing smart city operating models for sustainable communities

This document gives guidance for leaders in smart cities and communities (from the public, private and voluntary sectors) on how to develop an open, collaborative, citizen-centric and digitally-enabled operating model for their city that puts its vision for a sustainable future into operation. This document does not describe a one-size-fits-all model for the future of cities. Rather, the focus is on the enabling processes by which innovative use of technology and data, coupled with organizational change, can help each city deliver its own specific vision for a sustainable future in more efficient, effective and agile ways. This document provides proven tools that cities can deploy when operationalizing the vision, strategy and policy agenda they have developed following the adoption of ISO 37101, the management system for sustainable development of communities. It can also be used, either in whole or in part, by cities that have not committed to deployment of the ISO 37101 management system.

Villes et communautés territoriales durables — Lignes directrices pour l’établissement de stratégies pour les villes intelligentes et les collectivités

General Information

• Status: Published
• Publication Date: 25-Oct-2021
• ICS: 13.020.20 - Environmental economics. Sustainability
• Technical Committee: ISO/TC 268 - Sustainable cities and communities
• Drafting Committee: ISO/TC 268/WG 4 - Smart processes and operating models for sustainable communities
• Current Stage: 6060 - International Standard published
• Start Date: 26-Oct-2021
• Due Date: 13-Apr-2024
• Completion Date: 26-Oct-2021

Relations

• Revises: ISO 37106:2018 - Sustainable cities and communities — Guidance on establishing smart city operating models for sustainable communities
• Effective Date: 10-Jul-2021

Standards Content (Sample)

INTERNATIONAL ISO
STANDARD 37106
Second edition
2021-10
Sustainable cities and communities —
Guidance on establishing smart city
operating models for sustainable
communities
Villes et communautés territoriales durables — Lignes directrices
pour l’établissement de stratégies pour les villes intelligentes et les
collectivités
Reference number
© ISO 2021
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland
ii
Contents Page
Foreword . vi
Introduction .vii
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Overview of this document .2
4.1 Transforming the traditional operating model for cities . 2
4.2 Structure of this document . 5
4.3 Summary of recommendations. 6
5 Component A — Delivery principles .10
5.1 Context . 10
5.2 The need . 10
5.3 Recommendations .12
5.4 Linkages.12
6 Component B — Key cross-city delivery processes .12
6.1 General .12
6.2 Strategy management .12
6.3 Subcomponent [B1] — City vision . 13
6.3.1 Context . 13
6.3.2 The need . 13
6.3.3 Recommendations. 14
6.3.4 Linkages . 14
6.4 Subcomponent [B2] — Leadership and governance . 14
6.4.1 Context . 14
6.4.2 The need . .15
6.4.3 Recommendations. 16
6.4.4 Linkages . 16
6.5 Subcomponent [B3] — Collaborative engagement . 16
6.5.1 Context . 16
6.5.2 Rationale . 16
6.5.3 Recommendation . 17
6.5.4 Linkages . 17
6.6 Subcomponent [B4] — Procurement and supplier management . 18
6.6.1 Context . 18
6.6.2 Rationale . 18
6.6.3 Recommendations. 19
6.6.4 Linkages . 20
6.7 Subcomponent [B5] — Mapping the city’s interoperability needs . 20
6.7.1 Context . 20
6.7.2 The need . 20
6.7.3 Recommendation . 21
6.7.4 Linkages . 21
6.8 Subcomponent [B6] — Establishing a common terminology and reference model . 21
6.8.1 Context . 21
6.8.2 The need . 22
6.8.3 Recommendations. 22
6.8.4 Linkages . 22
6.9 Subcomponent [B7] – Smart city roadmap . 22
6.9.1 Context . 22
6.9.2 The need . .22
6.9.3 Recommendations. 23
6.9.4 Linkages . 24
iii
6.10 Citizen-centric service management . 24
6.11 Subcomponent [B8] — Empowering the city community through city data . 24
6.11.1 Context . 24
6.11.2 The need . . 24
6.11.3 Recommendation . 27
6.11.4 Linkages . 27
6.12 Subcomponent [B9] — Delivering integrated citizen-centric services. 27
6.12.1 Context . 27
6.12.2 The need . . 27
6.12.3 Recommendation .28
6.12.4 Linkages .28
6.13 Subcomponent [B10] — Identity and privacy management .29
6.13.1 Context . 29
6.13.2 The need .29
6.13.3 Recommendation . 30
6.13.4 Linkages .30
6.14 Subcomponent [B11] — Digital inclusion and channel management . 31
6.14.1 Context . 31
6.14.2 The need . . 31
6.14.3 Recommendation . 31
6.14.4 Linkages . 32
6.15 Digital and physical resource management .
...

INTERNATIONAL ISO
STANDARD 37106
Second edition
2021-10
Sustainable cities and communities —
Guidance on establishing smart city
operating models for sustainable
communities
Villes et communautés territoriales durables — Lignes directrices
pour l’établissement de stratégies pour les villes intelligentes et les
collectivités
Reference number
© ISO 2021
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland
ii
Contents Page
Foreword . vi
Introduction .vii
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Overview of this document .2
4.1 Transforming the traditional operating model for cities . 2
4.2 Structure of this document . 5
4.3 Summary of recommendations. 6
5 Component A — Delivery principles .10
5.1 Context . 10
5.2 The need . 10
5.3 Recommendations .12
5.4 Linkages.12
6 Component B — Key cross-city delivery processes .12
6.1 General .12
6.2 Strategy management .12
6.3 Subcomponent [B1] — City vision . 13
6.3.1 Context . 13
6.3.2 The need . 13
6.3.3 Recommendations. 14
6.3.4 Linkages . 14
6.4 Subcomponent [B2] — Leadership and governance . 14
6.4.1 Context . 14
6.4.2 The need . .15
6.4.3 Recommendations. 16
6.4.4 Linkages . 16
6.5 Subcomponent [B3] — Collaborative engagement . 16
6.5.1 Context . 16
6.5.2 Rationale . 16
6.5.3 Recommendation . 17
6.5.4 Linkages . 17
6.6 Subcomponent [B4] — Procurement and supplier management . 18
6.6.1 Context . 18
6.6.2 Rationale . 18
6.6.3 Recommendations. 19
6.6.4 Linkages . 20
6.7 Subcomponent [B5] — Mapping the city’s interoperability needs . 20
6.7.1 Context . 20
6.7.2 The need . 20
6.7.3 Recommendation . 21
6.7.4 Linkages . 21
6.8 Subcomponent [B6] — Establishing a common terminology and reference model . 21
6.8.1 Context . 21
6.8.2 The need . 22
6.8.3 Recommendations. 22
6.8.4 Linkages . 22
6.9 Subcomponent [B7] – Smart city roadmap . 22
6.9.1 Context . 22
6.9.2 The need . .22
6.9.3 Recommendations. 23
6.9.4 Linkages . 24
iii
6.10 Citizen-centric service management . 24
6.11 Subcomponent [B8] — Empowering the city community through city data . 24
6.11.1 Context . 24
6.11.2 The need . . 24
6.11.3 Recommendation . 27
6.11.4 Linkages . 27
6.12 Subcomponent [B9] — Delivering integrated citizen-centric services. 27
6.12.1 Context . 27
6.12.2 The need . . 27
6.12.3 Recommendation .28
6.12.4 Linkages .28
6.13 Subcomponent [B10] — Identity and privacy management .29
6.13.1 Context . 29
6.13.2 The need .29
6.13.3 Recommendation . 30
6.13.4 Linkages .30
6.14 Subcomponent [B11] — Digital inclusion and channel management . 31
6.14.1 Context . 31
6.14.2 The need . . 31
6.14.3 Recommendation . 31
6.14.4 Linkages . 32
6.15 Digital and physical resource management .
...