ISO 37106:2018
(Main)Sustainable cities and communities — Guidance on establishing smart city operating models for sustainable communities
Sustainable cities and communities — Guidance on establishing smart city operating models for sustainable communities
This document gives guidance for leaders in smart cities and communities (from the public, private and voluntary sectors) on how to develop an open, collaborative, citizen-centric and digitally-enabled operating model for their city that puts its vision for a sustainable future into operation. This document does not describe a one-size-fits-all model for the future of cities. Rather, the focus is on the enabling processes by which innovative use of technology and data, coupled with organizational change, can help each city deliver its own specific vision for a sustainable future in more efficient, effective and agile ways. This document provides proven tools that cities can deploy when operationalizing the vision, strategy and policy agenda they have developed following the adoption of ISO 37101, the management system for sustainable development of communities. It can also be used, either in whole or in part, by cities that have not committed to deployment of the ISO 37101 management system.
Villes et communautés territoriales durables — Lignes directrices pour l’établissement de stratégies pour les villes intelligentes et les collectivités
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Standards Content (Sample)
INTERNATIONAL ISO
STANDARD 37106
First edition
2018-07
Sustainable cities and communities —
Guidance on establishing smart city
operating models for sustainable
communities
Villes et communautés territoriales durables — Lignes directrices
pour l’établissement de stratégies pour les villes intelligentes et les
collectivités
Reference number
ISO 37106:2018(E)
©
ISO 2018
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ISO 37106:2018(E)
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ii © ISO 2018 – All rights reserved
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ISO 37106:2018(E)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Overview of this document . 2
4.1 Transforming the traditional operating model for cities . 2
4.2 Structure of this document . 4
4.3 Summary of recommendations . 5
5 Component A — Delivery principles . 9
5.1 Context . 9
5.2 The need . 9
5.3 Recommendations .11
5.4 Linkages .11
6 Component B — Key cross-city delivery processes .11
6.1 General .11
6.2 Strategy management .11
6.3 Subcomponent [B1] — City vision .12
6.3.1 Context .12
6.3.2 The need .12
6.3.3 Recommendations .13
6.3.4 Linkages .13
6.4 Subcomponent [B2] — Leadership and governance .13
6.4.1 Context .13
6.4.2 The need .14
6.4.3 Recommendations .15
6.4.4 Linkages .15
6.5 Subcomponent [B3] — Collaborative engagement .15
6.5.1 Context .15
6.5.2 The need .15
6.5.3 Recommendation .16
6.5.4 Linkages .16
6.6 Subcomponent [B4] — Procurement and supplier management .17
6.6.1 Context .17
6.6.2 The need .17
6.6.3 Recommendations .18
6.6.4 Linkages .19
6.7 Subcomponent [B5] — Mapping the city’s interoperability needs .19
6.7.1 Context .19
6.7.2 The need .19
6.7.3 Recommendation .20
6.7.4 Linkages .20
6.8 Subcomponent [B6] — Establishing a common terminology and reference model .20
6.8.1 Context .20
6.8.2 The need .21
6.8.3 Recommendations .21
6.8.4 Linkages .21
6.9 Subcomponent [B7] – Smart city roadmap .21
6.9.1 Context .21
6.9.2 The need .21
6.9.3 Recommendations .22
6.9.4 Linkages .23
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ISO 37106:2018(E)
6.10 Citizen-centric service management.23
6.11 Subcomponent [B8] — Empowering the city community through city data.23
6.11.1 Context .23
6.11.2 The need .23
6.11.3 Recommendation .26
6.11.4 Linkages .26
6.12 Subcomponent [B9] — Delivering integrated citizen-centric services .26
6.12.1 Context .26
6.12.2 The need .26
6.12.3 Recommendation .27
6.12.4 Linkages .27
6.13 Subcomponent [B10] — Identity and privacy management.28
6.13.1 Context .28
6.13.2 The need .28
6.13.3 Recommendation .29
6.13.4 Linkages .29
6.14 Subcomponent [B11] — Digital inclusion and channel management .29
6.14.1 Context .29
6.14.2 The need .29
6.14.3 Recommendation .30
6.14.4 Linkages .30
6.15 Digital and physical resource management .31
6.16 Subcomponent [B12] — Managing smart city developments and infrastructures .31
6.16.1 Context .31
6.16.2 The need .31
6.16.3 Recommendation .33
6.16.4 Linkages .33
6.17 Subcomponent [B13] — IT and data resource mapping and management .34
6.17.1 Context .34
6.17.2 The need .34
6.17.3 Recommendation .34
6.17.4 Linkages .34
6.18 Subcomponent [B14] — Open, service-oriented, city-wide IT architecture .35
6.18.1 Context .35
6.18.2 The need .35
6.18.3 Recommendation .36
6.18.4 Linkages .36
7 Component C — Benefit realization framework .36
7.1 Context .36
7.2 The need .36
7.3 Recommendation .38
7.4 Linkages .38
8 Component D — Key risks .38
8.1 Context .38
8.2 The need .38
8.3 Recommendation .39
8.4 Linkages .39
Annex A (informative) ISO 37106 delivery principles .40
Annex B (informative) Mitigating the key risks: checklist .43
Bibliography .46
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ISO 37106:2018(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso
.org/iso/foreword .html.
This document was prepared by Technical Committee ISO/TC 268, Sustainable cities and communities.
In the development of this document, ISO Guide 82 has been taken into account in addressing
sustainability issues.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/members .html.
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ISO 37106:2018(E)
Introduction
This document helps cities deliver their vision for a sustainable future, by providing a toolkit of “smart
practices” for managing governance, services, data and systems across the city in an open, collaborative,
citizen-centric and digitally-enabled way. It defines a “smart operating model” for cities, which enables
them to operationalize their vision, strategy and policies at a faster pace, with greater agility and with
lower delivery risk.
This means, in particular, a focus on enabling cities to:
a) make current and future citizen needs the driving force behind investment decision-making,
planning and delivery of all city spaces and systems;
b) integrate physical and digital planning;
c) identify, anticipate and respond to emerging challenges in a systematic, agile and sustainable way;
d) create a step-change in the capacity for joined-up delivery and innovation across organizational
boundaries within the city.
Although many of the principles and methodologies established by this document are relevant within
specific vertical sectors of cities (e.g. water, waste, energy, urban agriculture, transport, IT), the
focus is very much on the issues and challenges involved in joining all of these up into a whole-city
strategic approach to the use of smart data, smart ways of working and smart technologies. Central to
this document is therefore a strong emphasis on leadership and governance, culture, business model
innovation, and the active role played by citizens, businesses and civil society in the creation, delivery
and use of city spaces and services.
This document is aimed at city leaders. Much in the guidance can also be helpful to leaders of
communities other than at city-scale, including both smaller urban areas and larger, regional-scale
initiatives. But the prime intended audience, with whom the guidance has been developed and validated,
is city leaders, including:
— policy developers in city authorities – both those responsible for the authority’s service design,
commissioning and delivery role, and also those responsible for its community leadership role, in
particular:
— elected leaders;
— senior executives of local authorities (including chief executives, chief information officers and
directors of key departments);
— senior executives of other public bodies with a city-wide remit;
— other interested parties interested in leading and shaping the city environment, including:
— senior executives in the private sector who wish to partner with and assist cities in the
transformation of city systems to create shared value;
— leaders from voluntary sector organizations active within the city;
— leaders in the higher and further educations sectors;
— community innovators and representatives.
In addition to this leadership audience, the document will be of interest to all parties engaged in smart
cities, including individual citizens.
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ISO 37106:2018(E)
The working definition of a smart city used for the purposes of this document is that approved by
ISO TMB:
A smart city should be described as one that ‘dramatically increases the pace at which it improves
its sustainability and resilience… by fundamentally improving how it engages society, how it applies
collaborative leadership methods, how it works across disciplines and city systems, and how it uses
data and integrated technologies… in order to transform services and quality of life to those in and
involved with the city (residents, businesses, visitors).’
NOTE This is deliberately presented as a working definition rather than intended as a definitive definition
which all cities are to follow. While there is a strong degree of commonality among the smart city strategies that
are being developed around the world, there is also significant diversity. All cities embarking on the development
of a smart city strategy can define their own reasons for doing so, in their own language; the process of discussion
and debate between interested parties to define what, for them, is meant by “Smart Paris”, “Smart Tokyo” or
“Smart Toronto” is an important one.
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INTERNATIONAL STANDARD ISO 37106:2018(E)
Sustainable cities and communities — Guidance on
establishing smart city operating models for sustainable
communities
1 Scope
This document gives guidance for leaders in smart cities and communities (from the public, private
and voluntary sectors) on how to develop an open, collaborative, citizen-centric and digitally-enabled
operating model for their city that puts its vision for a sustainable future into operation.
This document does not describe a one-size-fits-all model for the future of cities. Rather, the focus is
on the enabling processes by which innovative use of technology and data, coupled with organizational
change, can help each city deliver its own specific vision for a sustainable future in more efficient,
effective and agile ways.
This document provides proven tools that cities can deploy when operationalizing the vision, strategy
and policy agenda they have developed following the adoption of ISO 37101, the management system
for sustainable development of communities. It can also be used, either in whole or in part, by cities that
have not committed to deployment of the ISO 37101 management system.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
ISO 37100, Sustainable cities and communities — Vocabulary
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 37100 and the following apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https: //www .iso .org/obp
— IEC Electropedia: available at http: //www .electropedia .org/
NOTE 1 The term “smartness”, defined in ISO 37101 as a “quality of contributing to sustainable development
and resilience, through soundly based decision making and the adoption of a long- and short-term perspective”,
is particularly relevant to this document. Smartness is embedded in the process of sustainable development,
i.e. sustainable development is the overarching process, while smartness is a characteristic. It implies a holistic
approach, including good governance and adequate organization, processes and behaviours, and appropriate
innovative use of techniques, technologies and natural resources.
NOTE 2 The term “smart community infrastructure”, defined in ISO/TS 37151 as “community infrastructure
with enhanced technological performance that is designed, operated, and maintained to contribute to sustainable
development and resilience of the community”, is also relevant when referring specifically to infrastructure.
3.1
innovation ecosystem
complex system of interdependent components from the public and private sectors that work together
to
...
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