SIST EN ISO 14004:2016
(Main)Environmental management systems - General guidelines on implementation (ISO 14004:2016)
Environmental management systems - General guidelines on implementation (ISO 14004:2016)
This International Standard provides guidance for an organization on the establishment,
implementation, maintenance and improvement of a robust, credible and reliable environmental
management system. The guidance provided is intended for an organization seeking to manage its
environmental responsibilities in a systematic manner that contributes to the environmental pillar of
sustainability.
This International Standard helps an organization achieve the intended outcomes of its environmental
management system, which provides value for the environment, the organization itself and interested
parties. Consistent with the organization’s environmental policy, the intended outcomes of an
environmental management system include:
— enhancement of environmental performance;
— fulfilment of compliance obligations;
— achievement of environmental objectives.
The guidance in this International Standard can help an organization to enhance its environmental
performance, and enables the elements of the environmental management system to be integrated into
its core business process.
NOTE While the environmental management system is not intended to manage occupational health and
safety issues, these can be included when an organization seeks to implement an integrated environmental and
occupational health and safety management system.
This International Standard is applicable to any organization, regardless of size, type and nature,
and applies to the environmental aspects of its activities, products and services that the organization
determines it can either control or influence, considering a life cycle perspective.
The guidance in this International Standard can be used in whole or in part to systematically
improve environmental management. It serves to provide additional explanation of the concepts and
requirements.
While the guidance in this International Standard is consistent with the ISO 14001 environmental
management system model, it is not intended to provide interpretations of the requirements of
ISO 14001.
Umweltmanagementsysteme - Allgemeiner Leitfaden über Grundsätze, Systeme und unterstützende Methoden (ISO 14004:2016)
Diese Internationale Norm enthält Leitlinien für den Aufbau, die Verwirklichung, die Aufrechterhaltung und
die Verbesserung eines widerstandsfähigen, glaubwürdigen und zuverlässigen Umweltmanagementsystems.
Die bereitgestellte Anleitung ist für die Anwendung durch Organisationen vorgesehen, die danach streben,
ihre umweltbezogenen Verantwortlichkeiten in einer zur ökologischen Säule der Nachhaltigkeit
beitragenden, systematischen Weise wahrzunehmen und zu steuern.
Diese Internationale Norm unterstützt eine Organisation dabei, die beabsichtigten Ergebnisse ihres
Umweltmanagementsystems zu erreichen, und damit einen Mehrwert für die Umwelt, die Organisation
selbst und für interessierte Parteien zu bieten. In Übereinstimmung mit der Umweltpolitik der Organisation
schließen die beabsichtigten Ergebnisse eines Umweltmanagementsystems Folgendes ein:
— Verbesserung der Umweltleistung;
— Erfüllung von bindenden Verpflichtungen;
— Erreichen von Umweltzielen.
Die in der vorliegenden Internationalen Norm enthaltenen Leitlinien können einer Organisation dabei
helfen, ihre Umweltleistung zu verbessern, und sie ermöglichen die Integration der Elemente des
Umweltmanagementsystems in ihren Kerngeschäftsprozess.
ANMERKUNG Obwohl das Umweltmanagementsystem nicht der Steuerung von Aspekten des Arbeits- und
Gesundheitsschutzes dient, können diese integriert werden, wenn eine Organisation die Absicht verfolgt, ein
einheitliches Managementsystem für Umwelt-, Arbeits- und Gesundheitsschutz zu verwirklichen.
Diese Internationale Norm ist auf alle Organisationen anwendbar, unabhängig von ihrer Größe, Art und
Beschaffenheit. Sie gilt für jene Umweltaspekte ihrer Tätigkeiten, Produkte und Dienstleistungen, welche die
Organisation unter Berücksichtigung des Lebenswegs als entweder von ihr steuerbar oder beeinflussbar
bestimmt.
Systèmes de management environnemental - Lignes directrices générales concernant les principes, les systèmes et les techniques de mise en œuvre (ISO 14004:2016)
ISO 14004:2016 donne à un organisme des lignes directrices concernant l'établissement, la mise en ?uvre, la mise à jour et l'amélioration d'un système de management environnemental robuste, crédible et fiable. Les lignes directrices fournies sont destinées à un organisme cherchant à gérer ses responsabilités environnementales de manière systématique afin de contribuer au pilier environnemental du développement durable.
La présente Norme internationale aide un organisme à obtenir les résultats escomptés de son système de management environnemental, qui fournit de la valeur pour l'environnement, l'organisme lui-même et les parties intéressées. En cohérence avec la politique environnementale de l'organisme, les résultats escomptés d'un système de management environnemental comprennent:
- l'amélioration de la performance environnementale;
- le respect des obligations de conformité;
- l'atteinte des objectifs environnementaux.
Les lignes directrices de la présente Norme internationale peuvent aider un organisme à améliorer sa performance environnementale et permettent d'intégrer les éléments du système de management environnemental dans son processus métier de base.
NOTE Bien que le système de management environnemental n'ait pas pour objet de traiter des questions relatives à la santé et à la sécurité au travail, ces dernières peuvent être incluses lorsque l'organisme cherche à mettre en ?uvre un système de management intégré de l'environnement et de la santé et la sécurité au travail.
ISO 14004:2016 est applicable à tout organisme, indépendamment de sa taille, de son type et de sa nature, et s'applique aux aspects environnementaux de ses activités, produits et services que l'organisme considère pouvoir maîtriser ou influencer, en adoptant une perspective de cycle de vie.
Les lignes directrices de la présente Norme internationale peuvent être utilisées dans leur totalité ou en partie pour améliorer de façon systématique le management environnemental. Elles servent à fournir une explication complémentaire des concepts et des exigences.
Les lignes directrices de la présente Norme internationale sont cohérentes avec le modèle de systèmes de management environnemental de l'ISO 14001, mais n'ont pas pour objet de fournir une interprétation des exigences de l'ISO 14001.
Sistemi ravnanja z okoljem - Splošne smernice za uvajanje (ISO 14004:2016)
Ta mednarodni standard podaja smernice za organizacije pri vzpostavljanju,
uvajanju, vzdrževanju in izboljšanju robustnega, kredibilnega in zanesljivega
sistema ravnanja z okoljem. Podane smernice so namenjene organizacijam, ki si prizadevajo
sistematično upravljati svoje odgovornosti na področju ravnanja z okoljem in tako prispevati k trajnostnemu varovanju okolja.
Ta mednarodni standard bo organizacijam v pomoč pri doseganju predvidenih rezultatov sistema ravnanja z okoljem, ki bodo dodana vrednost za okolje, organizacijo in vpletene strani. Skladno z okoljevarstveno politiko organizacije vključujejo predvideni rezultati sistema ravnanja z okoljem naslednje točke:
– večji učinki ravnanja z okoljem;
– izpolnitev obveznosti glede skladnosti;
– doseganje okoljskih ciljev.
Smernice v tem mednarodnem standardu so lahko organizacijam v pomoč pri izboljšanju njihovih učinkov ravnanja z okoljem in omogočajo integracijo elementov sistema ravnanja z okoljem v osnovne poslovne procese.
OPOMBA: Sistem ravnanja z okoljem ni namenjen za obravnavo vprašanj glede zdravja in varnosti pri delu; to je lahko vključeno, kadar želi organizacija uvesti integriran sistem ravnanja z okoljem ter varovanja zdravja in varnosti pri delu.
Ta mednarodni standard se uporablja za vse organizacije ne glede na velikost, vrsto in naravo ter za okoljevarstvene vidike na področju njihovih dejavnosti, proizvodov in storitev, za katere organizacija določi, da jih lahko nadzira ali nanje vpliva ob upoštevanju njihove življenjske dobe. Smernice v tem mednarodnem standardu je mogoče v celoti ali delno uporabiti za sistematično izboljšanje ravnanja z okoljem. Vključujejo dodatno razlago konceptov in zahtev.
Smernice v tem mednarodnem standardu so sicer skladne z modelom sistema ravnanja z okoljem iz standarda ISO 14001, vendar ne interpretirajo zahtev tega standarda.
General Information
Relations
Related Packages
Standards Content (Sample)
SLOVENSKI STANDARD
SIST EN ISO 14004:2016
01-junij-2016
1DGRPHãþD
SIST EN ISO 14004:2010
Sistemi ravnanja z okoljem - Splošne smernice za uvajanje (ISO 14004:2016)
Environmental management systems - General guidelines on implementation (ISO
14004:2016)
Umweltmanagementsysteme - Allgemeiner Leitfaden über Grundsätze, Systeme und
unterstützende Methoden (ISO 14004:2016)
Systèmes de management environnemental - Lignes directrices générales concernant
les principes, les systèmes et les techniques de mise en œuvre (ISO 14004:2016)
Ta slovenski standard je istoveten z: EN ISO 14004:2016
ICS:
03.100.70 Sistemi vodenja Management systems
13.020.10 Ravnanje z okoljem Environmental management
SIST EN ISO 14004:2016 en
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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SIST EN ISO 14004:2016
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SIST EN ISO 14004:2016
EN ISO 14004
EUROPEAN STANDARD
NORME EUROPÉENNE
March 2016
EUROPÄISCHE NORM
ICS 13.020.10 Supersedes EN ISO 14004:2010
English Version
Environmental management systems - General guidelines
on implementation (ISO 14004:2016)
Systèmes de management environnemental - Lignes Umweltmanagementsysteme - Allgemeiner Leitfaden
directrices générales pour la mise en application (ISO über Grundsätze, Systeme und unterstützende
14004:2016) Methoden (ISO 14004:2016)
This European Standard was approved by CEN on 1 March 2016.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2016 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 14004:2016 E
worldwide for CEN national Members.
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SIST EN ISO 14004:2016
EN ISO 14004:2016 (E)
Contents Page
European foreword . 3
Annex ZA Relationship between this European Standard and the Essential
(informative)
Requirements of EU Directive 765/2008 . 4
2
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SIST EN ISO 14004:2016
EN ISO 14004:2016 (E)
European foreword
This document (EN ISO 14004:2016) has been prepared by Technical Committee ISO/TC 207
"Environmental management".
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by September 2016, and conflicting national standards
shall be withdrawn at the latest by September 2016.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent
rights.
This document supersedes EN ISO 14004:2010.
This document has been prepared under a mandate given to CEN by the European Commission and the
European Free Trade Association, and supports essential requirements of EU Directive(s).
For relationship with EU Directive(s), see informative Annex ZA, which is an integral part of this
document.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and the United Kingdom.
Endorsement notice
The text of ISO 14004:2016 has been approved by CEN as EN ISO 14004:2016 without any modification.
3
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SIST EN ISO 14004:2016
EN ISO 14004:2016 (E)
Annex ZA
(informative)
Relationship between this European Standard and the Essential
Requirements of EU Directive 765/2008
This European Standard has been prepared under a mandate given to CEN by the European
Commission and the European Free Trade Association to provide one means of conforming to Essential
Requirements of the New Approach Directive 765/2008.
Once this standard is cited in the Official Journal of the European Union under that Directive and has
been implemented as a national standard in at least one Member State, compliance with the normative
clauses of this standard confers, within the limits of the scope of this standard, a presumption of
conformity with the relevant Essential Requirements of that Directive and associated EFTA regulations.
WARNING: Other requirements and other EU Directives may be applicable to the products falling
within the scope of this standard.
4
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SIST EN ISO 14004:2016
INTERNATIONAL ISO
STANDARD 14004
Third edition
2016-03-01
Environmental management
systems — General guidelines on
implementation
Systèmes de management environnemental — Lignes directrices
générales pour la mise en application
Reference number
ISO 14004:2016(E)
©
ISO 2016
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SIST EN ISO 14004:2016
ISO 14004:2016(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO 2016, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
Ch. de Blandonnet 8 • CP 401
CH-1214 Vernier, Geneva, Switzerland
Tel. +41 22 749 01 11
Fax +41 22 749 09 47
copyright@iso.org
www.iso.org
ii © ISO 2016 – All rights reserved
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SIST EN ISO 14004:2016
ISO 14004:2016(E)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
3.1 Terms related to organization and leadership . 2
3.2 Terms related to planning . 3
3.3 Terms related to support and operation . 4
3.4 Terms related to performance evaluation and improvement . 5
4 Context of the organization . 6
4.1 Understanding the organization and its context . 6
4.2 Understanding the needs and expectations of interested parties .10
4.2.1 General.10
4.2.2 Determining relevant interested parties .10
4.2.3 Determining relevant needs and expectations of relevant interested parties .10
4.2.4 Determining compliance obligations .11
4.2.5 Use and application of the needs and expectations of interested parties .11
4.3 Determining the scope of the environmental management system .11
4.4 Environmental management system .12
4.4.1 General.12
4.4.2 Establishing, implementing, maintaining and continually improving an
environmental management system .13
5 Leadership .14
5.1 Leadership and commitment .14
5.2 Environmental policy .15
5.3 Organizational roles, responsibilities and authorities.18
6 Planning .19
6.1 Actions to address risks and opportunities .19
6.1.1 General.19
6.1.2 Environmental aspects .23
6.1.3 Compliance obligations .27
6.1.4 Planning action .29
6.2 Environmental objectives and planning to achieve them .29
6.2.1 General.29
6.2.2 Establishing environmental objectives.30
6.2.3 Planning actions to achieve environmental objectives .30
6.2.4 Performance indicators.31
7 Support .32
7.1 Resources .32
7.2 Competence .32
7.3 Awareness .34
7.4 Communication .35
7.4.1 General.35
7.4.2 Internal communication .36
7.4.3 External communication .36
7.5 Documented information .37
7.5.1 General.37
7.5.2 Creating and updating .38
7.5.3 Control of documented information .38
8 Operation .39
8.1 Operational planning and control .39
© ISO 2016 – All rights reserved iii
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SIST EN ISO 14004:2016
ISO 14004:2016(E)
8.1.1 General guidance: Operational control .39
8.1.2 Identifying needs for operational controls .40
8.1.3 Establishing operational controls .41
8.2 Emergency preparedness and response .41
9 Performance evaluation .42
9.1 Monitoring, measurement, analysis and evaluation .42
9.1.1 General.42
9.1.2 Evaluation of compliance .44
9.2 Internal audit .45
9.3 Management review .46
10 Improvement .47
10.1 General .47
10.2 Nonconformity and corrective action .47
10.3 Continual improvement .48
10.3.1 Opportunities for improvement .48
10.3.2 Implementation of continual improvement .49
Annex A (informative) Examples of activities, products and services and their associated
environmental aspects and environmental impacts, risks and opportunities,
and actions .50
Annex B (informative) Phased approach to implementing an environmental management
system (based on ISO 14005) .57
Bibliography .59
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SIST EN ISO 14004:2016
ISO 14004:2016(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation on the meaning of ISO specific terms and expressions related to conformity assessment,
as well as information about ISO’s adherence to the World Trade Organization (WTO) principles in the
Technical Barriers to Trade (TBT) see the following URL: www.iso.org/iso/foreword.html.
The committee responsible for this document is Technical Committee ISO/TC 207, Environmental
management, Subcommittee SC 1, Environmental management systems.
This third edition cancels and replaces the second edition (ISO 14004:2004), which has been technically
revised.
© ISO 2016 – All rights reserved v
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SIST EN ISO 14004:2016
ISO 14004:2016(E)
Introduction
Achieving a balance between the environment, society and the economy is considered essential to
meet the needs of the present without compromising the ability of future generations to meet their
needs. Sustainable development is a goal achieved by balancing the three pillars of sustainability: the
environment, society and the economy.
Organizations, whether public or private, large or small, in developed or in emerging economies, have
an impact on the environment and can be affected by the environment in return. There is a growing
understanding that human development and well-being are contingent on preserving and conserving
our natural resources, upon which all human activity and productivity depend. Achieving sound
environmental performance requires organizational commitment to a systematic approach and to
continual improvement of an environmental management system.
Societal expectations are driving the need for improved management of the resources necessary
to support human development, through greater efficiency, transparency and accountability for
all organizations. There are growing pressures on the environment, from climate change, over-
consumption of resources and the challenges created by degradation of ecosystems and the loss of
biodiversity.
The aim of this International Standard is to provide organizations with guidance for a common
framework, in order to establish, implement, maintain and continually improve a system to support
better environmental management. This environmental management framework should contribute
to the long-term success of the organization and to the overall goal of sustainable development. The
framework of a robust, credible and reliable environmental management system is shown in Figure 1.
It includes:
— understanding the context in which the organization operates;
— determining and understanding the relevant needs and expectations of interested parties, as they
relate to the environmental management system of the organization;
— establishing and implementing an environmental policy and environmental objectives;
— top management taking a leading role in improving environmental performance;
— identifying aspects of the organization’s activities, products and services that can result in significant
environmental impacts;
— identifying the environmental conditions, including events, that can affect the organization;
— considering the organization’s risks and opportunities that need to be addressed in relation to its:
— environmental aspects;
— compliance obligations;
— other issues (see 4.1) and requirements (see 4.2);
— increasing awareness of the organization’s interaction with the environment;
— establishing operational controls, as appropriate, to manage the organization’s significant
environmental aspects and compliance obligations, and risks and opportunities that need to be
addressed;
— evaluating environmental performance and taking actions, as necessary, for its improvement.
vi © ISO 2016 – All rights reserved
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SIST EN ISO 14004:2016
ISO 14004:2016(E)
Figure 1 — Environmental management system model for this International Standard
The outcomes of a systematic approach to environmental management can provide top management
with quantitative and qualitative data that enables informed business decisions that build long-
term success and create options for contributing to sustainable development. The success of the
environmental management system depends on commitment from all levels and functions of the
organization, led by top management. The opportunities include:
— protecting the environment, including the prevention or reduction of adverse environmental
impacts;
— controlling or influencing the way products and services are designed, manufactured, distributed,
used and disposed;
— using a life cycle perspective to prevent environmental impacts from being unintentionally shifted
elsewhere within the cycle;
— achieving financial and operational benefits that can result from implementing environmentally
sound alternatives which strengthen the organization’s market position;
— communicating environmental information to relevant interested parties.
In addition to enhanced environmental performance, the potential benefits associated with an effective
environmental management system include:
— assuring customers of the organization’s commitment to demonstrable environmental management;
— maintaining good public and community relations;
— satisfying investor criteria and improving access to capital;
— enhancing image and market share;
— improving cost control;
— preventing incidents that result in liability;
© ISO 2016 – All rights reserved vii
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SIST EN ISO 14004:2016
ISO 14004:2016(E)
— conserving input materials and energy;
— designing more environmental friendly products;
— facilitating the attainment of permits and authorizations and meeting their requirements;
— promoting environmental awareness among external providers and all persons doing work under
the organization’s control;
— improving relations between industry and government.
It is possible for an organization to operate an integrated management system that can align with
requirements from quality, occupational health and safety and environmental management systems,
for example. This approach provides opportunities to reduce duplication and builds in efficiencies.
Examples and approaches are presented throughout this International Standard for illustrative
purposes. They are not intended to represent the only possibilities, nor are they necessarily suitable
for every organization. In designing and implementing, or improving an environmental management
system, organizations should select approaches that are appropriate to their own circumstances.
Practical Help Boxes are intended to provide additional information to support the guidance contained
within this International Standard.
viii © ISO 2016 – All rights reserved
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SIST EN ISO 14004:2016
INTERNATIONAL STANDARD ISO 14004:2016(E)
Environmental management systems — General guidelines
on implementation
1 Scope
This International Standard provides guidance for an organization on the establishment,
implementation, maintenance and improvement of a robust, credible and reliable environmental
management system. The guidance provided is intended for an organization seeking to manage its
environmental responsibilities in a systematic manner that contributes to the environmental pillar of
sustainability.
This International Standard helps an organization achieve the intended outcomes of its environmental
management system, which provides value for the environment, the organization itself and interested
parties. Consistent with the organization’s environmental policy, the intended outcomes of an
environmental management system include:
— enhancement of environmental performance;
— fulfilment of compliance obligations;
— achievement of environmental objectives.
The guidance in this International Standard can help an organization to enhance its environmental
performance, and enables the elements of the e
...
SLOVENSKI STANDARD
oSIST prEN ISO 14004:2015
01-april-2015
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Environmental management systems - General guidelines on principles, systems and
support techniques (ISO/DIS 14004:2015)
Umweltmanagementsysteme - Allgemeiner Leitfaden über Grundsätze, Systeme und
unterstützende Methoden (ISO/DIS 14004:2015)
Systèmes de management environnemental - Lignes directrices générales concernant
les principes, les systèmes et les techniques de mise en œuvre (ISO/DIS 14004:2015)
Ta slovenski standard je istoveten z: prEN ISO 14004
ICS:
13.020.10 Ravnanje z okoljem Environmental management
oSIST prEN ISO 14004:2015 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
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oSIST prEN ISO 14004:2015
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oSIST prEN ISO 14004:2015
DRAFT INTERNATIONAL STANDARD
ISO/DIS 14004
ISO/TC 207/SC 1 Secretariat: BSI
Voting begins on: Voting terminates on:
2015-02-19 2015-05-19
Environmental management systems — General guidelines
on principles, systems and support techniques
Systèmes de management environnemental — Lignes directrices générales concernant les principes, les
systèmes et les techniques de mise en oeuvre
ICS: 13.020.10
ISO/CEN PARALLEL PROCESSING
This draft has been developed within the International Organization for
Standardization (ISO), and processed under the ISO lead mode of collaboration
as defined in the Vienna Agreement.
This draft is hereby submitted to the ISO member bodies and to the CEN member
bodies for a parallel five month enquiry.
Should this draft be accepted, a final draft, established on the basis of comments
received, will be submitted to a parallel two-month approval vote in ISO and
THIS DOCUMENT IS A DRAFT CIRCULATED
formal vote in CEN.
FOR COMMENT AND APPROVAL. IT IS
THEREFORE SUBJECT TO CHANGE AND MAY
NOT BE REFERRED TO AS AN INTERNATIONAL
STANDARD UNTIL PUBLISHED AS SUCH.
To expedite distribution, this document is circulated as received from the
IN ADDITION TO THEIR EVALUATION AS
committee secretariat. ISO Central Secretariat work of editing and text
BEING ACCEPTABLE FOR INDUSTRIAL,
composition will be undertaken at publication stage.
TECHNOLOGICAL, COMMERCIAL AND
USER PURPOSES, DRAFT INTERNATIONAL
STANDARDS MAY ON OCCASION HAVE TO
BE CONSIDERED IN THE LIGHT OF THEIR
POTENTIAL TO BECOME STANDARDS TO
WHICH REFERENCE MAY BE MADE IN
Reference number
NATIONAL REGULATIONS.
ISO/DIS 14004:2014(E)
RECIPIENTS OF THIS DRAFT ARE INVITED
TO SUBMIT, WITH THEIR COMMENTS,
NOTIFICATION OF ANY RELEVANT PATENT
RIGHTS OF WHICH THEY ARE AWARE AND TO
©
PROVIDE SUPPORTING DOCUMENTATION. ISO 2014
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oSIST prEN ISO 14004:2015
ISO/DIS 14004:2014(E)
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Contents Page
Foreword . v
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization . 6
4.1 Understanding the organization and its context . 6
4.2 Understanding the needs and expectations of interested parties . 10
4.2.1 General . 10
4.2.2 Determining interested parties . 10
4.2.3 Determining needs and expectations of interested parties . 10
4.2.4 Determining compliance obligations . 11
4.2.5 Use and application of the needs and expectations of interested parties . 11
4.3 Determining the scope of the environmental management system . 11
4.4 Environmental management system . 12
4.4.1 General . 12
4.4.2 Establishing, implementing, maintaining and continually improving an environmental
management system . 14
4.4.3 Integrating the environmental management system into business processes . 14
5 Leadership . 15
5.1 Leadership and commitment . 15
5.2 Environmental policy . 16
5.3 Organizational roles, responsibilities and authorities . 18
6 Planning . 19
6.1 Actions to address risk associated with threats and opportunities . 19
6.1.1 General . 19
6.1.2 Significant environmental aspects . 20
6.1.3 Compliance obligations . 24
6.1.4 Risk associated with threats and opportunities . 26
6.1.5 Planning to take action . 30
6.2 Environmental objectives and planning to achieve them . 30
6.2.1 Environmental objectives . 30
6.2.2 Planning actions to achieve environmental objectives . 30
7 Support . 33
7.1 Resources . 33
7.2 Competence . 33
7.3 Awareness. 35
7.4 Communication . 36
7.4.1 General . 36
7.4.2 Internal communication . 37
7.4.3 External communication . 37
7.5 Documented information . 38
7.5.1 General . 38
7.5.2 Creating and updating . 39
7.5.3 Control of documented information . 39
8 Operation . 40
8.1 Operational planning and control . 40
8.1.1 General guidance: Operational control . 40
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8.1.2 Identifying needs for operational controls . 40
8.1.3 Establishing operational controls . 41
8.2 Emergency preparedness and response . 42
9 Performance evaluation . 43
9.1 Monitoring, measurement, analysis and evaluation . 43
9.1.1 General . 43
9.1.2 Monitoring and measurement . 44
9.1.3 Evaluation of compliance . 46
9.2 Internal audit . 47
9.3 Management review . 47
10 Improvement . 48
10.1 Nonconformity and corrective action . 48
10.2 Continual improvement . 49
10.2.1 Opportunities for improvement . 49
10.2.2 Implementation of continual improvement . 50
Annex A (informative) Examples of activities, products and services and their associated
environmental aspects and impacts, risks and opportunities and actions . 52
Bibliography . 59
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Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO
collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of technical committees is to prepare International Standards. Draft International
Standards adopted by the technical committees are circulated to the member bodies for voting.
Publication as an International Standard requires approval by at least 75 % of the member bodies casting
a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO 14004 was prepared by Technical Committee ISO/TC 207, Environmental management,
Subcommittee SC 1, Environmental management system.
This third edition will cancel and replace the second edition (ISO 14004:2004), which has been technically
revised.
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1 Introduction
2 Every organization, whether public or private, large or small, in developed or emerging economies, has
3 an impact on the environment and is affected by the environment in return. The organization's impact can
4 come from consuming resources or pollution and the effect on the organization from issues such as
5 climate change. These impacts are leading to a growing understanding that the profitability and prosperity
6 of human development is contingent on preserving and conserving our natural capital, the resources
7 upon which all human productivity depends.
8 Societal expectations are driving the need for improved management of the resources necessary to
9 support human development through greater efficiency, transparency and accountability for all
10 organizations. Motivation for improving environmental performance can start for any organization, large or
11 small, with the belief and commitment of the owners, the board or the management team. Motivations can
12 be the realization of cost savings, the need to meet existing or increasingly stringent legislation,
13 addressing customer requirements, or management's commitment to protect the environment by
14 preventing pollution and loss of natural capital. These motivations are reinforced by the realization of
15 growing pressures on the environment from extreme weather, over-consumption of resources, and the
16 challenges created by degradation of ecosystems and the loss of biodiversity.
17 The aim of this voluntary International Standard is to provide organizations with guidance for a common
18 framework to establish, implement, maintain or improve a system to support better environmental
19 management. This should contribute to the long-term viability of the organization and to the overall goal of
20 sustainable development in balance with its social and economic elements. The framework of a robust,
21 credible and reliable environmental management system can include:
22 understanding the needs and expectations of interested parties, as they relate to the environmental
23 performance of the organization;
24 developing and implementing an environmental policy and objectives;
25 establishing the need for top management to take a leading role in improving environmental
26 performance;
27 identifying aspects of its activities, products and services that can result in significant environmental
28 impacts;
29 identifying the environmental conditions, including events, that can affect the organization (i.e.
30 whether the effect is local, regional or global, short or long-term);
31 considering the risk associated with threats and opportunities in relation to the organization's
32 significant environmental aspects and related compliance obligations;
33 increasing awareness of an organization's interaction with the environment;
34 establishing operational controls to manage an organization's significant environmental aspects and
35 compliance obligations, and risks associated with threats and opportunities;
36 evaluating environmental performance and taking actions, as necessary, for its improvement.
37 The outcomes of a formal approach to environmental management can provide top management with
38 qualitative and quantitative data that promotes informed business decisions that build long-term success
39 and create options for contributing to sustainable development. The opportunities include:
40 protecting the environment through the prevention or reduction of adverse impacts;
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41 controlling or influencing the way products and services are designed, manufactured, distributed,
42 consumed and disposed;
43 leveraging a life cycle perspective that can prevent environmental burdens from being transferred
44 elsewhere within the cycle;
45 achieving financial and operational benefits that can result from implementing environmentally sound
46 alternatives that strengthen the organization's market position; and
47 communicating environmental information to relevant interested parties.
48 The success of the organization depends on commitment from all levels and functions, led by top
49 management.
50 In addition to enhanced environmental performance, the potential benefits associated with an effective
51 environmental management system include
52 assuring customers of commitment to demonstrable environmental management,
53 maintaining good public/community relations,
54 satisfying investor criteria and improving access to capital,
55 enhancing image and market share,
56 improving cost control,
57 reducing incidents that result in liability,
58 conserving input materials and energy,
59 facilitating the attainment of permits and authorizations and meeting their requirements,
60 promoting environmental awareness among suppliers, contractors and all persons working for or on
61 behalf of the organization, and
62 improving relations between industry and government.
63 Examples and approaches are presented throughout this International Standard for illustrative purposes.
64 They are not intended to represent the only possibilities, nor are they necessarily suitable for every
65 organization. In designing and implementing or improving an environmental management system,
66 organizations should select approaches that are appropriate to their own circumstances. Practical help
67 boxes are intended to provide additional information to support the text contained within the standard.
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DRAFT INTERNATIONAL STANDARD ISO/DIS 14004
68 Environmental management systems — General guidelines
69 on principles, systems and support techniques
70 1 Scope
71 This International Standard provides guidance on the establishment, implementation, maintenance and
72 improvement of an environmental management system with the potential to integrate it into the core
73 business process.
74 NOTE While the system is not intended to manage occupational health and safety issues, they can be included
75 when an organization seeks to implement an integrated environmental and occupational health and safety
76 management system.
77 The guidelines in this International Standard are applicable to any organization, regardless of its size,
78 type, location or level of maturity.
79 While the guidelines in this International Standard are consistent with the ISO 14001 environmental
80 management system model, they are not intended to provide interpretations of the requirements of ISO
81 14001.
82 2 Normative references
83 There are no normative references. This clause is included to maintain clause numbering alignment with
84 other ISO management system standards.
85 3 Terms and definitions
86 For the purposes of this document, the following terms and definitions apply:
87 3.1
88 organization
89 person or group of people that has its own functions with responsibilities, authorities and relationships to
90 achieve its objectives (3.16)
91 Note 1 to entry: The concept of organization includes, but is not limited to sole-trader, company, corporation, firm,
92 enterprise, authority, partnership, charity or institution, or part or combination thereof, whether incorporated or not,
93 public or private.
94 3.2
95 top management
96 person or group of people who directs and controls an organization (3.1) at the highest level
97 Note 1 to entry: Top management has the power to delegate authority and provide resources within the
98 organization.
99 Note 2 to entry: If the scope of the management system (3.3) covers only part of an organization, then top
100 management refers to those who direct and control that part of the organization.
101 3.3
102 management system
103 set of interrelated or interacting elements of an organization (3.1) to establish policies and objectives
104 (3.16) and processes (3.26) to achieve those objectives
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105 Note 1 to entry: A management system can address a single discipline or several disciplines (e.g. quality,
106 environment, occupational health and safety).
107 Note 2 to entry: The system elements include the organization's structure, roles and responsibilities, planning and
108 operation, performance evaluation and improvement.
109 Note 3 to entry: The scope of a management system may include the whole of the organization, specific and
110 identified functions of the organization, specific and identified sections of the organization, or one or more functions
111 across a group of organizations.
112 3.4
113 environmental management system
114 part of the management system (3.3) used to manage environmental aspects (3.9), conform to
115 compliance obligations (3.22), and address risk (3.18) associated with threats and opportunities
116 3.5
117 interested party
118 person or organization (3.1) that can affect, be affected by, or perceive itself to be affected by a decision
119 or activity
120 Note 1 to entry: Interested parties can include person(s) and groups concerned with or affected by the
121 environmental performance (3.13) of an organization.
122 Note 2 to entry: To "perceive itself to be affected" means the perception has been made known to the
123 organization.
124 Note 3 to entry: Interested parties can include customers, communities, suppliers, regulators, non-governmental
125 organizations, investors, employees.
126 3.6
127 environmental policy
128 intentions and direction of an organization (3.1) as formally expressed by its top management (3.2)
129 related to environmental performance (3.13)
130 3.7
131 documented information
132 information required to be controlled and maintained by an organization (3.1) and the medium on which it
133 is contained
134 Note 1 to entry: Documented information can be in any format and media, and from any source.
135 Note 2 to entry: Documented information can refer to:
136 the environmental management system (3.4), including related processes (3.26);
137 information created in order for the organization to operate (may also be referred to as documentation);
138 evidence of results achieved (may also be referred to as records).
139 3.8
140 environment
141 surroundings in which an organization (3.1) operates including air, water, land, natural resources, flora,
142 fauna, humans and their interrelations
143 Note 1 to entry: Surroundings in this context can extend from within an organization to the local, regional and
144 global system.
145 Note 2 to entry: Surroundings may be described in terms of biodiversity, ecosystems, climate or other
146 characteristics.
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147 3.9
148 environmental aspect
149 element of an organization's (3.1) activities or products or services that interacts or can interact with the
150 environment (3.8)
151 Note 1 to entry: An environmental aspect can cause (an) environmental impact(s) (3.10). A significant
152 environmental aspect is one that has or can have a significant environmental impact.
153 Note 2 to entry: Significant environmental aspects are determined by the organization applying one or more
154 criteria.
155 3.10
156 environmental impact
157 change to the environment (3.8), whether adverse or beneficial, wholly or partially resulting from an
158 organization's (3.1) environmental aspects (3.9)
159 3.11
160 environmental condition
161 state or characteristic of the environment (3.8) as determined at a certain point of time
162 3.12
163 performance
164 measurable result
165 Note 1 to entry: Performance can relate either to quantitative or qualitative findings.
166 Note 2 to entry: Performance can relate to the management of activities, processes (3.26), products (including
167 services), systems or organizations (3.1).
168 3.13
169 environmental performance
170 performance (3.12) related to the management of environmental aspects (3.9)
171 Note 1 to entry: In the context of environmental management systems (3.4), results can be measured against the
172 organization's environmental policy (3.6), environmental objectives (3.17) or other criterion, using indicators.
173 3.14
174 prevention of pollution
175 use of processes (3.26), practices, techniques, materials, products, services or energy to avoid, reduce or
176 control (separately or in combination) the creation, emission or discharge of any type of pollutant or
177 waste, in order to reduce adverse environmental impacts (3.10)
178 Note 1 to entry: Prevention of pollution can include source reduction or elimination, process, product or service
179 changes, efficient use of resources, material and energy substitution, reuse, recovery, recycling, reclamation and
180 treatment.
181 3.15
182 life cycle
183 consecutive and interlinked stages of a product system, from raw material acquisition or generation from
184 natural resources to end-of-life treatment
185 Note 1 to entry: Life cycle includes activities, products, and services and may include procured goods and
186 services, as well as end-of-life treatment of products and delivery of services, for example, design, manufacture,
187 transport, packaging and end-use or disposal.
188 [SOURCE: ISO 14044:2006, 3.1, modified ― refer to "end-of-life treatment", not "final disposal", Note 1 to
189 entry was added].
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190 3.16
191 objective
192 result to be achieved
193 Note 1 to entry: An objective can be strategic, tactical, or operational.
194 Note 2 to entry: Objectives can relate to different disciplines (such as financial, health and safety, and
195 environmental goals) and can apply at different levels (such as strategic, organization-wide, project, product, service
196 and process (3.26)).
197 Note 3 to entry: An objective can be expressed in other ways, e.g. as an intended outcome, a purpose, an
198 operational criterion, as an environmental objective (3.17), or by the use of other words with similar meaning (e.g.
199 aim, goal, or target).
200 3.17
201 environmental objective
202 objective (3.16) set b
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