SIST EN 17948:2025
(Main)Maintenance management and functions
Maintenance management and functions
This European standard describes the main content of Maintenance Functions and Sub Functions/Areas gathering up the various main recommended activities, Standard, competences, methodologies and practices, in order to build an advanced organizational Maintenance Model to achieve the following activities:
- to maintain the required integrity of physical for the sustainable life
- to achieve the required Operational Availability of the installed capacity
- to optimize the ratio "Service Level versus Total Maintenance Costs"
- to increase the extension life with suitable conservatives and preventives maintenance and improving actions;
- to adopt Enabling Technologies of Maintenance
- to keep up to date the Maintenance Culture in the Company.
These purposes can be tailored and limited by the external and internal influencing factors
Instandhaltungsfunktion und -management
Dieses Dokument beschreibt den wesentlichen Inhalt des Instandhaltungsmanagements und die Haupttätigkeiten, für die das Instandhaltungsmanagement verantwortlich ist.
Das Dokument ist als Anleitung für Instandhaltungsmanager und Anlagenmanager vorgesehen, die für die Instandhaltung von Objekten in industriellen Bereichen (sowohl im verarbeitenden Sektor als auch im Dienstleistungsbereich) und von Infrastrukturen/Gebäuden verantwortlich sind, um die Erfolgsfaktoren der Organisationen zu erreichen.
Fonction maintenance et management de la maintenance
Le présent document décrit le contenu essentiel du management de la maintenance ainsi que les activités principales sous la responsabilité du management de la maintenance.
Le présent document est destiné à guider les responsables de la maintenance et les gestionnaires d’actifs en charge de la maintenance des biens dans des secteurs industriels (construction et services) et dans des infrastructures/bâtiments afin de permettre la réalisation des facteurs de réussite dans les organisations.
Vodenje vzdrževanja in funkcije
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-januar-2025
Vodenje vzdrževanja in funkcije
Maintenance management and functions
Instandhaltungsfunktion und -management
Fonction maintenance et management de la maintenance
Ta slovenski standard je istoveten z: EN 17948:2024
ICS:
03.080.10 Vzdrževalne storitve. Maintenance services.
Upravljanje objektov Facilities management
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN 17948
EUROPEAN STANDARD
NORME EUROPÉENNE
November 2024
EUROPÄISCHE NORM
ICS 03.080.10
English Version
Maintenance management and functions
Management de la maintenance et fonctions Instandhaltungsmanagement und -funktionen
This European Standard was approved by CEN on 30 September 2024.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2024 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 17948:2024 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
Introduction . 4
1 Scope . 5
2 Normative references . 5
3 Terms and definitions . 5
4 Maintenance framework . 9
4.1 Maintenance contributions and challenges . 9
4.2 Maintenance types .10
4.3 Maintenance process .11
4.4 Maintenance requirements during the life cycle of physical asset .12
4.5 Influencing factors .12
5 Maintenance management .13
5.1 Maintenance objectives .13
5.2 Maintenance policy and strategy .14
5.2.1 Maintenance approaches acting on the items .14
5.2.2 Maintenance policy .14
5.2.3 Maintenance strategy .14
5.2.4 Maintenance level .15
5.2.5 Maintenance echelon .16
5.3 Maintenance management process .17
5.4 Maintenance organization and maintenance functions .17
5.5 Interaction of maintenance with the other functions of organizations .19
5.5.1 General .19
5.5.2 Interactions between maintenance and the other functions of the organization .19
Annex A (informative) Standards for maintenance (CEN/TC 319 Maintenance) .22
A.1 General .22
A.2 The values of maintenance .22
A.3 Map of CEN/TC 319 standards for maintenance .22
A.3.1 General .22
A.3.2 Common basis .23
A.3.3 Management .23
A.3.4 Methodologies .23
A.3.5 Resources .24
A.3.6 Main users of maintenance standards .24
Annex B (informative) Levels of maintenance — Examples .25
Bibliography .31
European foreword
This document (EN 17948:2024) has been prepared by Technical Committee CEN/TC 319
“Maintenance”, the secretariat of which is held by UNI.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by May 2025, and conflicting national standards shall be
withdrawn at the latest by May 2025.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
Any feedback and questions on this document should be directed to the users’ national standards body.
A complete listing of these bodies can be found on the CEN website.
According to the CEN-CENELEC Internal Regulations, the national standards organisations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia,
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland,
Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of North
Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and the United
Kingdom.
Introduction
This document is part of a set of maintenance standards produced by CEN/TC 319 where it holds a central
place because it introduces maintenance, its organization and management and establishes close links
with the other standards of CEN/TC 319. Annex A presents the framework and an overview of the
available CEN/TC 319 maintenance standards divided into four groups: Common basis, Management,
Methodologies, and Resources. This document belongs to the Management group.
Maintenance is a set of activities that requires effective management able to anticipate, react quickly to
events, and adapt to business changes. It has an essential role in controlling plant safety and occupational
and environmental risks as well as ensuring the competitiveness and the durability of organisations and
companies.
Therefore, the importance of effective maintenance management is major, and this document gives
guidelines for maintenance managers to develop a process contributing to the success factors defined by
the managing board. It is based on the existing European standards, and particularly those which describe
the role of maintenance within asset management, the maintenance processes and their inter-
relationships, the maintenance of buildings and infrastructures, maintenance key performance
indicators, maintenance support processes such as documentation, contracts, qualification of
maintenance personnel, etc.
This document is intended to help maintenance managers develop the maintenance management process
in its various aspects (maintenance policy, maintenance objectives, maintenance strategy, internal/
outsourced activities, organization of functions, job profiles and responsibilities, budgets, supervision of
maintenance activities, communication, and continuous improvement).
Annex A presents a summary of other standards for maintenance which have been prepared by
CEN/TC 319
Annex B describes examples of levels of maintenance.
1 Scope
This document specifies the main content of maintenance management and the main activities for which
maintenance management is responsible.
This document is applicable to maintenance managers and asset managers in the industry sector and for
infrastructure and buildings in order to achieve the success factors of the organization.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
EN 13306:2017, Maintenance - Maintenance terminology
EN 17007:2017, Maintenance process and associated indicators
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https://www.iso.org/obp/
— IEC Electropedia: available at https://www.electropedia.org/
3.1
item
part, component, device, subsystem, functional unit, equipment or system that can be individually
described and considered
Note 1 to entry: A number of items e.g. a population of items, or a sample, may itself be considered as an item.
Note 2 to entry: An item may consist of hardware, software or both.
Note 3 to entry: Software consists of programs, procedures, rules, documentation, and data of an information
processing system.
[SOURCE: EN 13306:2017, definition 3.1]
3.2
physical asset
item that has potential or actual value to an organization
Note 1 to entry: Examples of physical assets are components, machines, plants, buildings, infrastructures, etc.
[SOURCE: EN 13306:2017, definition 3.2]
3.3
maintenance
combination of all technical, administrative and managerial actions during the life cycle of an item
intended to retain it in, or restore it to, a state in which it can perform the required function
Note 1 to entry: Technical maintenance actions include observation and analyses of the item state (e.g. inspection,
monitoring, testing, diagnosis, prognosis, etc.) and active maintenance actions (e.g. repair, refurbishment).
Note 2 to entry: See also the definitions of improvement and modification.
[SOURCE: EN 13306:2017, definition 2.1]
3.4
maintenance management
all activities of the management that determine the maintenance requirements, objectives, strategies and
responsibilities, and implementation of them by such means as maintenance planning, maintenance
control, and the improvement of maintenance activities and economics
[SOURCE: EN 13306:2017, definition 2.2]
3.5
process
set of interrelated or interacting activities that use inputs to deliver an intended result
[SOURCE: EN ISO 9000:2015, definition 3.4.1, modified]
3.6
maintenance function
role and responsibility entrusted to entities within an organization for achieving maintenance objectives
3.7
maintenance policy
general approach to the provision of maintenance and maintenance support based on the objectives and
policies of owners, users and customers
Note 1 to entry: The maintenance policy entails establishing the direction (method, programme, budget, etc.) based
on the goals and objectives set by the company's Management.
The management focus in the policy statement can be:
— availability and useful life of the item;
— safety of the items and individuals, product quality, environmental protection;
— optimization of maintenance costs, etc.
In particular, the maintenance
...
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