SIST-TP CEN ISO/TR 41030:2025
(Main)Facility management - Existing performance management in facility management organizations - State of the industry (ISO/TR 41030:2024)
Facility management - Existing performance management in facility management organizations - State of the industry (ISO/TR 41030:2024)
This document provides a robust understanding of existing performance measures in facility management (FM) organizations and the needs of both:
— the demand organization;
— the FM organization across the breadth of public and private sector organizations, profit and not for profit.
Facility Management - Bestehendes Leistungsmanagement in Facility-Management-Organisationen - Stand der Branche (ISO/TR 41030:2024)
Facility management - Gestion de la performance dans les organismes de facility management - État de l'industrie (ISO/TR 41030:2024)
Upravljanje objektov in storitev - Obstoječe upravljanje uspešnosti v organizacijah za upravljanje objektov - Stanje v industriji (ISO/TR 41030:2024)
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-oktober-2025
Upravljanje objektov in storitev - Obstoječe upravljanje uspešnosti v organizacijah
za upravljanje objektov - Stanje v industriji (ISO/TR 41030:2024)
Facility management - Existing performance management in facility management
organizations - State of the industry (ISO/TR 41030:2024)
Facility Management - Bestehendes Leistungsmanagement in Facility-Management-
Organisationen - Stand der Branche (ISO/TR 41030:2024)
Facility management - Gestion de la performance dans les organismes de facility
management - État de l'industrie (ISO/TR 41030:2024)
Ta slovenski standard je istoveten z: CEN ISO/TR 41030:2025
ICS:
03.080.10 Vzdrževalne storitve. Maintenance services.
Upravljanje objektov Facilities management
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
CEN ISO/TR 41030
TECHNICAL REPORT
RAPPORT TECHNIQUE
July 2025
TECHNISCHER REPORT
ICS 03.080.10
English Version
Facility management - Existing performance management
in facility management organizations - State of the
industry (ISO/TR 41030:2024)
Facility management - Gestion de la performance dans Facility Management - Bestehendes
les organismes de facility management - État de Leistungsmanagement in Facility-Management-
l'industrie (ISO/TR 41030:2024) Organisationen - Stand der Branche (ISO/TR
41030:2024)
This Technical Report was approved by CEN on 20 July 2025. It has been drawn up by the Technical Committee CEN/TC 348.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2025 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN ISO/TR 41030:2025 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
European foreword
The text of ISO/TR 41030:2024 has been prepared by Technical Committee ISO/TC 267 "Facility
management” of the International Organization for Standardization (ISO) and has been taken over as
which is held by SN.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
Any feedback and questions on this document should be directed to the users’ national standards body.
A complete listing of these bodies can be found on the CEN website.
Endorsement notice
The text of ISO/TR 41030:2024 has been approved by CEN as CEN ISO/TR 41030:2025 without any
modification.
Technical
Report
ISO/TR 41030
First edition
Facility management — Existing
2024-07
performance management in
facility management organizations
— State of the industry
Facility management — Gestion de la performance dans les
organismes de facility management — État de l'industrie
Reference number
ISO/TR 41030:2024(en) © ISO 2024
ISO/TR 41030:2024(en)
© ISO 2024
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
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Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
ISO/TR 41030:2024(en)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context . 1
4.1 History .1
4.2 Impact of FM on the world .3
4.3 State of the industry .3
4.4 Industry survey .3
5 Challenges . 4
6 Opportunities . 6
Annex A (informative) State of the industry highlights . 8
Bibliography . 17
iii
ISO/TR 41030:2024(en)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
ISO technical committees. Each member body interested in a subject for which a technical committee
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with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of ISO document should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
ISO draws attention to the possibility that the implementation of this document may involve the use of (a)
patent(s). ISO takes no position concerning the evidence, validity or applicability of any claimed patent
rights in respect thereof. As of the date of publication of this document, ISO had not received notice of (a)
patent(s) which may be required to implement this document. However, implementers are cautioned that
this may not represent the latest information, which may be obtained from the patent database available at
www.iso.org/patents. ISO shall not be held responsible for identifying any or all such patent rights.
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This document was prepared by Technical Committee ISO/TC 267, Facility management.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
iv
ISO/TR 41030:2024(en)
Introduction
Facility management (FM) directly involves or impacts a signification portion of the world’s total workforce,
indicating that improving FM can have a significant impact on how demand organizations function
worldwide. As a result, effective FM performance measurement and management is essential within the
FM profession to ensure FM professionals and their organizations understand and meet the objectives of
demand organizations. While there is a large body of existing efforts to provide meaningful performance
measures that align with demand organization objectives and business practices, there does not seem to be
a clear and consistent approach across the FM industry.
This document provides a summary of existing research, methodologies and performance indicators,
and creates a path forward for standard development which addresses performance measurement and
management needs.
This document builds on previous efforts completed by ISO/TC 267 regarding performance measures and
improvement. The underlying strategy is threefold and designed to provide efficient progress towards a
well-organized collection of work outputs:
a) exploring a broad understanding of the current state of FM performance measures and improvement
across all demand organizations with an anticipated greater interest and engagement from a broad-
based perspective;
b) modularizing work output development into smaller, more focused initiatives that are part of the
broader framework (allowing greater participation and a work output focused on meeting specific
requirements);
c) creating a long-range approach that can be adjusted and enhanced as circumstances dictate, allowing
for improved life cycle management of the work output products.
v
Technical Report ISO/TR 41030:2024(en)
Facility management — Existing performance management in
facility management organizations — State of the industry
1 Scope
This document provides a robust understanding of existing performance measures in facility management
(FM) organizations and the needs of both:
— the demand organization;
— the FM organization across the breadth of public and private sector organizations, profit and not for profit.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content constitutes
requirements of this document. For dated references, only the edition cited applies. For undated references,
the latest edition of the referenced document (including any amendments) applies.
ISO 41011, Facility management — Vocabulary
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO 41011 apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https:// www .iso .org/ obp
— IEC Electropedia: available at https:// www .electropedia .org/
4 Context
4.1 History
Since its beginning in 1980s, as studies related to the history of FM show, the profession has evolved from a
function with responsibility for dealing only with “hardware,” such as buildings, furniture and equipment,
to a professional discipline concerned with “software,” looking at people, processes, data, environment, and
health and safety.
For some, FM went from being the custodial function of a building superintendent/janitor concerned largely
with operational issues of maintenance, cleaning and tenant security to a more complex one, where the cost
of its management and operation has led to the need for tactical and strategic functions.
This has raised the profile of the discipline along with other support functions such as human res
...
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