Translation services - Service requirements

This European Standard specifies the requirements for the translation service provider (TSP) with regard to human and technical resources, quality and project management, the contractual framework, and service procedures.
This standard does not apply to interpreting services.

Übersetzungs-Dienstleistungen - Dienstleistungsanforderungen

Diese Europäische Norm legt Anforderungen an den Übersetzungsdienstleister (TSP, Translation Service Provider) hinsichtlich personeller und technischer Ressourcen, Qualitäts- und Projektmanagement, vertraglicher Rahmenbedingungen und Verfahren zur Erbringung der Dienstleistung fest.
Die Norm ist nicht auf Dolmetschen anwendbar.

Services de traduction - Exigences requises pour la prestation du service

La présente Norme européenne spécifie les exigences relatives aux prestataires de services de traduction (PST) en matière de ressources humaines et techniques, de management de la qualité et de gestion de projet, de cadre contractuel et de procédures.
La présente Norme ne s'applique pas aux services d'interprétation.

Prevajalske storitve - Zahteve za storitve

Ta evropski standard določa zahteve za ponudnike prevajalskih storitev (PPS) glede človeških in tehničnih virov, vodenja kakovosti in projektov, sestave pogodb in postopkov storitev.
Standard ne velja za storitve tolmačenja.

General Information

Publication Date
Withdrawal Date
Current Stage
9960 - Withdrawal effective - Withdrawal
Completion Date


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EN 15038:2007
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Standards Content (Sample)

2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.Translation services - Service requirementsPrevajalske storitve - Zahteve za storitveServices de traduction - Exigences requises pour la prestation du serviceÜbersetzungs-Dienstleistungen - DienstleistungsanforderungenTa slovenski standard je istoveten z:EN 15038:2006SIST EN 15038:2007en,fr,de03.080.20Storitve za podjetjaServices for companiesICS:SLOVENSKI
STANDARDSIST EN 15038:200701-januar-2007

EUROPEAN STANDARDNORME EUROPÉENNEEUROPÄISCHE NORMEN 15038May 2006ICS 03.080.20 English VersionTranslation services - Service requirementsServices de traduction - Exigences requises pour laprestation du serviceÜbersetzungs-Dienstleistungen -DienstleistungsanforderungenThis European Standard was approved by CEN on 13 April 2006.CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this EuropeanStandard the status of a national standard without any alteration. Up-to-date lists and bibliographical references concerning such nationalstandards may be obtained on application to the Central Secretariat or to any CEN member.This European Standard exists in three official versions (English, French, German). A version in any other language made by translationunder the responsibility of a CEN member into its own language and notified to the Central Secretariat has the same status as the officialversions.CEN members are the national standards bodies of Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania,Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.EUROPEAN COMMITTEE FOR STANDARDIZATIONCOMITÉ EUROPÉEN DE NORMALISATIONEUROPÄISCHES KOMITEE FÜR NORMUNGManagement Centre: rue de Stassart, 36
B-1050 Brussels© 2006 CENAll rights of exploitation in any form and by any means reservedworldwide for CEN national Members.Ref. No. EN 15038:2006: E

EN 15038:2006 (E) 2 Contents Page Foreword.3 Introduction.4 1 Scope.5 2 Terms and Definitions.5 3 Basic requirements.6 3.1 General.6 3.2 Human resources.6 3.2.1 Human resources management.6 3.2.2 Professional competences of translators.7 3.2.3 Professional competences of revisers.7 3.2.4 Professional competences of reviewers.7 3.2.5 Continuing professional development.7 3.3 Technical resources.7 3.4 Quality management system.8 3.5 Project management.8 4 Client-TSP relationship.8 4.1 General.8 4.2 Enquiry and feasibility.8 4.3 Quotation.8 4

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