This document provides guidance for the assessment of the capacity of service providers and the evaluation of service proposals in order to improve and facilitate the process of procuring services.
This document is applicable to:
a)   Any organization regardless of its type or size
b)   Any interested parties who are directly or indirectly involved in or affected by a procurement process
This document is not applicable to business-to-consumer (B2C) service contracts or for works contracts.
NOTE 1   ‘Works contracts’ are contracts that have as their object the execution, or both the design and execution, of a work and are not covered in this document. Contracts having as their object only the design of a work are covered.
NOTE 2   ‘Work’ means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function.

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This document specifies requirements for the competences and qualifications of legal translators, revisers and reviewers, best translation practices and the translation process directly affecting the quality and delivery of legal translation services. In particular, it specifies the core processes, resources, confidentiality, professional development requirements, training and other aspects of the legal translation service provided by individual translators.
Fulfilment of all the requirements set out in this document enables the individual legal translator to demonstrate conformity of their legal translation services to this document and their capability to maintain a level of quality in legal translation services that will meet the client's and other applicable specifications.
The use of output from machine translation, even with post-editing, is outside the scope of this document. Consulting of a machine translation resource by a legal translator, does not constitute use of raw machine translation plus post-editing.
This document does not apply to interpreting services.

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  • Standard
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  • Standard
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  • Standard
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This document specifies requirements for the competences and qualifications of legal translators, revisers and reviewers, best translation practices and the translation process directly affecting the quality and delivery of legal translation services. In particular, it specifies the core processes, resources, confidentiality, professional development requirements, training and other aspects of the legal translation service provided by individual translators. Fulfilment of all the requirements set out in this document enables the individual legal translator to demonstrate conformity of their legal translation services to this document and their capability to maintain a level of quality in legal translation services that will meet the client's and other applicable specifications. The use of output from machine translation, even with post-editing, is outside the scope of this document. Consulting of a machine translation resource by a legal translator, does not constitute use of raw machine translation plus post-editing. This document does not apply to interpreting services.

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  • Standard
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  • Standard
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This document provides guidelines for the effective delivery of management consultancy services.
NOTE Refer to Annex A for supplementary information on ISO standards.

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2017-06-21 - ISO omitted to notify CCMC for start of parallel FDIS.  CEN vote to start on 2017-06-29

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2017-06-21 - ISO omitted to notify CCMC for start of parallel FDIS.  CEN vote to start on 2017-06-29

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This European Standard specifies the general requirements for the minimum quality level of service provided by companies as well as the competencies of their involved staff charged with the planning, design, installation, commissioning, verification, handover or maintenance of fire safety systems and/or security systems, regardless whether these services are provided on-site or remotely.
This European Standard is applicable to services for fire safety systems and/or security systems, which are fire detection and fire alarm systems, security alarm systems including those parts of an alarm transmission system that the service provider has contractually accepted responsibility for (except social alarm systems, alarm receiving centres and the remaining parts of alarm transmission systems) and fixed fire fighting systems and combination of such systems.
This standard applies regardless of project size or company structure or size.

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This European Standard specifies minimum requirements for service providers as well as the competencies, knowledge and skills of their involved staff charged with the planning, design, installation, commissioning, verification, handover or maintenance of fire safety systems and/or security systems, regardless whether these services are provided on-site or remotely.
This European Standard is applicable to services for fire safety systems and/or security systems, which are fire detection and fire alarm systems, fixed fire fighting systems and alarm systems and to combinations of such systems including those parts of an alarm transmission system for which the service provider has contractually accepted responsibility. Social alarm systems and alarm receiving centers are not included.
This European Standard applies regardless of project size or organizational structure or size.
Fire detection and fire alarm systems include voice alarm systems.
Fixed fire fighting systems include such as water based and gas extinguishing systems, smoke and heat control and exhaust systems.
Alarm systems include such as intruder and hold-up alarm systems, access control systems, periphery protection systems, video surveillance-systems, other monitoring and surveillance systems related to security applications.

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ISO 18788:2015 provides a framework for establishing, implementing, operating, monitoring, reviewing, maintaining and improving the management of security operations. It provides the principles and requirements for a security operations management system (SOMS). ISO 18788:2015 provides a business and risk management framework for organizations conducting or contracting security operations and related activities and functions while demonstrating: a) conduct of professional security operations to meet the requirements of clients and other stakeholders; b) accountability to law and respect for human rights; c) consistency with voluntary commitments to which it subscribes. ISO 18788:2015 is applicable to any organization that needs to: a) establish, implement, maintain and improve an SOMS; b) assess its conformity with its stated security operations management policy; c) demonstrate its ability to consistently provide services that meet client needs and are in conformance with applicable laws and human rights requirements.

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  • Standard
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This European Standard is a service standard that specifies requirements for quality in organization, processes, staff and management of a security services provider and/or its independent branches and establishments under commercial law and trade as a provider with regard to port and maritime security services.
This European Standard applies according to the laws and the regulations applicable in the territory of every national CEN member adopting the standard.
This European Standard does not apply to security services provided by private security companies that are subject to particular rules and conditions and/or related to a specific high-risk situation and/or the use of heavy weapons and/or special training and/or government supervision, such as security services in relation to piracy. In case such particular rules and/or conditions do not exist at national level, this European Standard can apply.
This European Standard lays down quality criteria for the delivery of security services in and to ports and in relation to maritime activities, requested and contracted upon by public and private clients or buyers. This European Standard is therefore suitable for the selection, attribution, awarding and reviewing of the most suitable provider for port and maritime security services.

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This International Standard provides requirements for the core processes, resources, and other aspects
necessary for the delivery of a quality translation service that meets applicable specifications.
Application of this International Standard also provides the means by which a translation service
provider (TSP) can demonstrate conformity of specified translation services to this International
Standard and the capability of its processes and resources to deliver a translation service that will meet
the client’s and other applicable specifications.
Applicable specifications can include those of the client, of the TSP itself, and of any relevant industry
codes, best-practice guides, or legislation.
The use of raw output from machine translation plus post-editing is outside the scope of this International
Standard.
This International Standard does not apply to interpreting services.

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ISO 17100:2015 provides requirements for the core processes, resources, and other aspects necessary for the delivery of a quality translation service that meets applicable specifications.
Application of ISO 17100:2015 also provides the means by which a translation service provider (TSP) can demonstrate conformity of specified translation services to ISO 17100:2015 and the capability of its processes and resources to deliver a translation service that will meet the client's and other applicable specifications.
Applicable specifications can include those of the client, of the TSP itself, and of any relevant industry codes, best-practice guides, or legislation.
The use of raw output from machine translation plus post-editing is outside the scope of ISO 17100:2015.
ISO 17100:2015 does not apply to interpreting services.

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ISO 28007-1:2015 gives guidelines containing additional sector-specific recommendations, which companies (organizations) who comply with ISO 28000 can implement to demonstrate that they provide Privately Contracted Armed Security Personnel (PCASP) on board ships.

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    24 pages
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This European Standard contains a glossary of terms, which can contribute to the conditions for free competition and a level playing field for engineering services providers in Europe in regard to industrial products. This European Standard deals with the intellectual services necessary to transform needs into practical solutions from their conception, through realisation to operation and during the life cycle of a working product such as buildings, industrial products etc. The terminology aims at facilitating the cooperation between partners in the field of Engineering Services (ES). Its structure is based on stages in the life cycle of an industrial product. It is not a description of the contents of the tasks to be executed, neither on their scheduling, nor on the actors concerned who depend on the national context, the clients, type and importance of the product and its environment. The major terms are defined covering the lifecycle of industrial products. These terms are applicable to all sectors, for example: aerospace, automotive, capital equipment.

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    12 pages
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This European Standard contains a glossary of terms, which can contribute to the conditions for free competition and a level playing field for engineering service providers (including architects) in Europe in the construction of buildings, infrastructure and industrial facilities. The terminology in this European Standard aims at facilitating the cooperation between sectors and between countries in the field of engineering services. It is structured on the basis of "successive stages" of an operation of construction. It does not concern the description of the contents of the tasks to be performed, neither on their scheduling, nor on the actors concerned, which depend on the national context, the type, and of the importance of the work and its environment.

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  • Standard
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  • Standard – translation
    68 pages
    Slovenian and English language
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This European Standard contains a glossary of terms, which can contribute to the conditions for free competition and a level playing field for engineering services providers in Europe in regard to industrial products.
This European Standard deals with the intellectual services necessary to transform needs into practical solutions from their conception, through realisation to operation and during the life cycle of a working product such as buildings, industrial products etc.
The terminology aims at facilitating the cooperation between partners in the field of Engineering Services (ES).
Its structure is based on stages in the life cycle of an industrial product. It is not a description of the contents of the tasks to be executed, neither on their scheduling, nor on the actors concerned who depend on the national context, the clients, type and importance of the product and its environment.
The major terms are defined covering the lifecycle of industrial products. These terms are applicable to all sectors, for example: aerospace, automotive, capital equipment.

  • Standard
    12 pages
    English language
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This European Standard contains a glossary of terms, which can contribute to the conditions for free competition and a level playing field for engineering service providers (including architects) in Europe in the construction of buildings, infrastructure and industrial facilities.
The terminology in this European Standard aims at facilitating the cooperation between sectors and between countries in the field of engineering services. It is structured on the basis of "successive stages" of an operation of construction. It does not concern the description of the contents of the tasks to be performed, neither on their scheduling, nor on the actors concerned, which depend on the national context, the type, and of the importance of the work and its environment.

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  • Standard
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  • Standard – translation
    68 pages
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This European Standard specifies service requirements for quality in organisation, processes, personnel and management of a security service provider and/or its independent branches and establishments under commercial law and trade as a provider with regard to civil aviation security services. It lays down quality criteria for the delivery of civil aviation security services requested by public and private clients or buyers. This European Standard is suitable for the selection, attribution, awarding and reviewing of the most suitable provider of civil aviation security services.

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This European Standard specifies service requirements for quality in organisation, processes, personnel and
management of a security service provider and/or its independent branches and establishments under
commercial law and trade as a provider with regard to civil aviation security services.
It lays down quality criteria for the delivery of civil aviation security services requested by public and private
clients or buyers. This European Standard is suitable for the selection, attribution, awarding and reviewing of
the most suitable provider of civil aviation security services.

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This European Standard specifies the vocabulary and service requirements for media surveys in the field of print media.

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    22 pages
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This European Standard specifies the vocabulary and service requirements for media surveys in the field of print media.

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This Technical Specification establishes the general elements of a business support service of appropriate quality. The service should be tailored to the expectations of enterprises.
This Technical Specification specifies requirements on the business support service providers, as well as guidelines for enterprises, including self-employed persons. It focuses on the process of service provision rather than the nature or content of the service. It is not concerned with the internal organisation of either service providers or enterprises.
This Technical Specification can serve as a common reference for both enterprises and support service providers.
On the one hand, for service providers, it is intended to be:
-   a reference tool for how to structure the services provided;
-   a guideline for providing a service corresponding to actual needs and expectations;
-   a guideline for improving the quality of the service.
It clarifies the type of information exchanged between service provider and service receiver, i.e. the enterprise.
On the other hand, it is intended to help the managers to detect and specify their needs and to get a suitable service by:
-   expressing the needs of the enterprise;
-   interacting with the service provider;
-   choosing or seeking guidance on a suitable service provider;
-   evaluating the service received in line with documented requirements and expectations.
This Technical Specification also contains some more detailed advice on drawing up contracts and placing orders. It is intended to be a practical tool for enterprises to choose and evaluate their support service providers.
This Technical Specification concerns all types of business support services, irrespective of the domain in question (commercial, financial, training, IT, legal, marketing, organisational, technical, general assistance etc.), with the exception of facilities management described in EN 15221-1 and EN 15221-2 (see NOTE). These services may be provided over extended or

  • Technical specification
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This Technical Specification establishes the general elements of a business support service of appropriate quality. The service should be tailored to the expectations of enterprises.
This Technical Specification specifies requirements on the business support service providers, as well as guidelines for enterprises, including self-employed persons. It focuses on the process of service provision rather than the nature or content of the service. It is not concerned with the internal organisation of either service providers or enterprises.
This Technical Specification can serve as a common reference for both enterprises and support service providers.
On the one hand, for service providers, it is intended to be:
   a reference tool for how to structure the services provided;
   a guideline for providing a service corresponding to actual needs and expectations;
   a guideline for improving the quality of the service.
It clarifies the type of information exchanged between service provider and service receiver, i.e. the enterprise.
On the other hand, it is intended to help the managers to detect and specify the needs of their enterprises and to get a suitable service by:
   expressing the needs of the enterprise;
   interacting with the service provider;
   choosing or seeking guidance on a suitable service provider;
   evaluating the service received in line with documented requirements and expectations.
This Technical Specification also contains some more detailed advice on drawing up contracts and placing orders. It is intended to be a practical tool for enterprises to choose and evaluate their support service providers.
This Technical Specification concerns all types of business support services, irrespective of the domain in question (commercial, financial, training, IT, legal, marketing, organisational, technical, general assistance, etc.), with the exception of facilities management described in EN 15221 1 and EN 15221 2 (see note).

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This standard applies to providers of security services.

  • Standard
    9 pages
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This standard applies to providers of security services.

  • Standard
    9 pages
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This document provides guidance for the assessment of the capacity of service providers and the evaluation of service proposals in order to improve and facilitate the process of procuring services.
This document is applicable to:
a) Service buyers and service providers regardless of type, size or the nature of the services;
b) Service providers who may be inside or outside the service buyers' organization; and
c) Any interested parties who are directly or indirectly involved in or affected by a procurement process.
This document is not applicable to business-to-consumer (B2C) service contracts or for works contracts.
NOTE 1 "Works contracts" are contracts that have as their object the execution, or both the design and execution, of a work are not covered in this document. Contracts having as their object only the design of a work are covered.
NOTE 2 "Work" means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function.

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This European Standard provides guidelines for the application of EN ISO 9001, Quality management system, to the provision of freight transportation services by road and rail, including storage and distribution activities.

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This standard applies to providers of security services.

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This standard applies to providers of security services.

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    13 pages
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This standard provides recommendations and requirements (if identified and agreed) for
- offering,
- execution,
- evaluation
of management consultancy services.
The target group of the standard under preparation are MCSPs
(Management consultancy services providers)

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This European Standard gives guidelines for the effective delivery of management consultancy services.
This European Standard is applicable to all MCSPs: public and private companies, government entities, not-for-profit organizations and internal consultancy units, regardless of their ownership, structure, size or specialism.
This European Standard applies to any type of assignment for any type of client. It does not place any obligations on the client.
This European Standard provides recommendations for carrying out management consultancy services, including:
- legal and ethical matters (see Clause 4);
- management, communications and evaluation (see Clause 4);
- client relationships (see Clause 4);
- proposal and agreement (see Clause 5);
- planning and execution (see Clause 6);
- closure of the assignment (see Clause 7).
This European Standard is independent from other normative or regulatory documents, such as:
- provision of support to small businesses (see CEN/TS 99001);
- quality management systems (see EN ISO 9001:2008);
- public procurement (see Public Procurement Directive 2004/18/EC).
This European Standard does not impose upon or interfere with any contractual obligations or intellectual property rights. Also, it does not require or imply a need for third-party certification. It is not intended for certification, regulatory or contractual use, and it is not intended nor designed to be used as the basis for any personal or organizational qualification.
Any offer to certify, or claims to be certified, to this European Standard would be a misrepresentation of the intent and purpose and a misuse of this European Standard. As this European Standard does not contain requirements, any such certification would not be a demonstration of conformity with this European Standard.
It is not intended to provide a basis for legal actions, complaints, defences or other claims in any international, domestic or other proceeding, nor is it intended to be cited as evidence of the evolution of customary international law.

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This European Standard specifies the requirements for the translation service provider (TSP) with regard to human and technical resources, quality and project management, the contractual framework, and service procedures. This standard does not apply to interpreting services.

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This European Standard specifies the requirements for the translation service provider (TSP) with regard to human and technical resources, quality and project management, the contractual framework, and service procedures.
This standard does not apply to interpreting services.

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ISO/PAS 28007:2012 gives guidelines containing additional sector-specific recommendations, which companies (organizations) who comply with ISO 28000 can implement to demonstrate that they provide Privately Contracted Armed Security Personnel (PCASP) on board ships. To claim compliance with these guidelines, all recommendations ("shoulds") should be complied with. Compliance with ISO/PAS 28007:2012 can be by first, second and third party (certification). Where certification is used, it is recommended the certificate contains the words: "This certification has been prepared using the full guidelines of ISO PAS 28007 as a Private Maritime Security Company providing Privately Contracted Armed Security Personnel".

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ISO/TS 10674:2011 specifies terms, definitions and basic process requirements for the assessment of creditworthiness of non-listed companies, using model-based approaches, or committee-based approaches, or both. ISO/TS 10674:2011 does not apply to the assessment of the creditworthiness of classes of, or individual obligations of, such companies or securities traded in the financial markets, nor does it relate to the provision of services assessing the creditworthiness of individuals (consumer scoring).

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This European Standard gives guidance on the application of EN ISO 9002 to the road transport, storage and distribution industries.

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