EN ISO 41018:2022

Facility management - Development of a facility management policy (ISO 41018:2022)

This document gives guidance on the development of a facility management (FM) policy when the organization:
a) intends to establish a framework for setting FM objectives and the effective management of risk;
b) intends to achieve alignment between the FM strategy and operational FM requirements;
c) wants to improve the usefulness and benefits provided by the FM system;
d) aims to meet the needs of interested parties and applicable FM requirements consistently;
e) aims to be sustainable.

Facility Management - Entwicklung einer Facility-Management-Politik (ISO 41018:2022)

Dieses Dokument gibt Leitlinien für die Entwicklung einer Facility-Management-Politik (FM), wenn die Organisation:
a)   beabsichtigt, ein Rahmenwerk für die Festlegung von FM Zielen und das effektive Risikomanagement zu erstellen;
b)   beabsichtigt, die FM Strategie und die betrieblichen FM Anforderungen abzustimmen;
c)   die Nützlichkeit und die Vorteile des FM Systems verbessern möchte;
d)   darauf abzielt, die Erfordernisse interessierter Parteien und die geltenden FM Anforderungen konsistent zu erfüllen;
e)   darauf abzielt, nachhaltig zu sein.

Facility management - Élaboration d’une politique de facility management (ISO 41018:2022)

Le présent document fournit des recommandations relatives à l’élaboration d’une politique de facility management (FM) lorsque l’organisme:
a) entend définir un cadre pour l’établissement d’objectifs de FM et un management efficace du risque;
b) entend assurer l’alignement entre la stratégie de FM et les exigences opérationnelles relatives au FM;
c) veut améliorer l’utilité et les avantages fournis par le système de FM;
d) cherche à répondre aux besoins des parties intéressées et aux exigences applicables relatives au FM de manière cohérente;
e) s’inscrit dans une perspective de développement durable.

Upravljanje objektov in storitev - Razvoj politike upravljanja objektov (ISO 41018:2022)

Standard bo zagotovil smernice s priporočili o načinih, na katere lahko organizacija oblikuje politiko upravljanja objektov, ki bo omogočala podporo pri načrtovanju vsakodnevnih dejavnosti s prenosom strategije upravljanja objektov organizacije v izvedljive ukrepe. V smernicah bo opredeljen okvir za oblikovanje politike upravljanja objektov, ki ga bo mogoče uporabiti za določitev ključnih načel, odločitev in ukrepov, potrebnih za vzpostavitev take politike upravljanja objektov, ki bo skladna s strateškim ciljem organizacije. Obravnavana bo tudi opredelitev splošnih zahtev, pričakovanih praks, postopkov, protokolov in kontrol, s katerimi se zagotovi, da politika upravljanja objektov ustreza svojemu namenu. Standard bo zajemal tudi izvajanje politike upravljanja objektov, vključno s komuniciranjem, pregledovanjem in revizijo, da se ohrani kot aktualen dokument, ki ga bodo lahko organizacije uporabljale pri svojem delu tudi v prihodnje.
Glej priloženi osnutek standarda ISO 41018, podan v dokumentu N 308 standarda ISO/TC 267.

General Information

• Status: Published
• Publication Date: 02-Aug-2022
• ICS: 03.080.10 - Maintenance services. Facilities management
• Technical Committee: CEN/TC 348 - Facility management
• Drafting Committee: CEN/TC 348 - Facility management
• Current Stage: 6060 - Definitive text made available (DAV) - Publishing
• Start Date: 03-Aug-2022
• Due Date: 26-Aug-2023
• Completion Date: 03-Aug-2022
• Ref Project: SIST EN ISO 41018:2022 - Facility management - Development of a facility management policy (ISO 41018:2022)

Standards Content (Sample)

SLOVENSKI STANDARD
01-september-2022
Upravljanje objektov in storitev - Razvoj politike upravljanja objektov (ISO
41018:2022)
Facility management - Development of a facility management policy (ISO 41018:2022)
Facility Management - Entwicklung einer Facility-Management-Politik (ISO 41018:2022)
Facility management - Élaboration d’une politique de facility management (ISO
41018:2022)
Ta slovenski standard je istoveten z: EN ISO 41018:2022
ICS:
03.080.10 Vzdrževalne storitve. Maintenance services.
Upravljanje objektov Facilities management
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EN ISO 41018
EUROPEAN STANDARD
NORME EUROPÉENNE
August 2022
EUROPÄISCHE NORM
ICS 03.080.10
English Version
Facility management - Development of a facility
management policy (ISO 41018:2022)
Facility management - Élaboration d'une politique de Facility Management - Entwicklung einer Facility-
facility management (ISO 41018:2022) Management-Politik (ISO 41018:2022)
This European Standard was approved by CEN on 15 July 2022.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2022 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 41018:2022 E
worldwide for CEN national Members.

Contents Page
European foreword . 3

European foreword
This document (EN ISO 41018:2022) has been prepared by Technical Committee ISO/TC 267 "Facility
management" in collaboration with Technical Committee CEN/TC 348 “Facility Management” the
secretariat of which is held by SN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by February 2023, and conflicting national standards
shall be withdrawn at the latest by February 2023.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
Any feedback and questions on this document should be directed to the users’ national standards
body/national committee. A complete listing of these bodies can be found on the CEN website.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and the
United Kingdom.
Endorsement notice
The text of ISO 41018:2022 has been approved by CEN as EN ISO 41018:2022 without any modification.

INTERNATIONAL ISO
STANDARD 41018
First edition
2022-07
Facility management — Development
of a facility management policy
Facility management — Élaboration d’une politique de facility
management
Reference number
ISO 41018:2022(E)
ISO 41018:2022(E)
© ISO 2022
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland
ii
ISO 41018:2022(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Defining the FM policy framework . 2
4.1 Key principles . 2
4.2 Strategic intent . 2
4.3 Expected impacts . 3
4.3.1 General . 3
4.3.2 Expected outcomes . 3
4.3.3 Unintended consequences . 3
4.4 Sustainability goals . 4
4.4.1 Environmental performance . 4
4.4.2 Social performance . 4
4.4.3 Economic performance . 5
4.5 Leadership and commitment . 5
4.5.1 Alignment with the demand organization . 5
4.5.2 Management decision-making . 5
4.5.3 Access, inclusiveness and equality . 5
4.5.4 Health, safety and security . 5
4.6 Governance . 6
4.6.1 General . 6
4.6.2 Authority and approval . 6
4.6.3 Roles and responsibilities . 6
4.6.4 Risk management . 7
5 Compiling the FM policy . 7
5.1 Operational requirements . 7
5.2 Expected practices . 8
5.2.1 General . 8
5.2.2 Specific considerations . 9
5.2.3 Support functions . 10
6 Implementing the FM policy .10
6.1 Statement of expectations . 10
6.2 User participation . 10
6.3 Deviations from the policy . . 11
6.4 Lessons learned . 11
7 Review and revision of the FM policy .11
7.1 Evaluation of lessons learned . 11
7.2 Corrective and preventive actions . 11
7.3 Revising the FM policy . 11
7.4 Updating FM plans .12
Annex A (informative) Example of an outline FM policy .13
Annex B (informative) Example of a health, safety, security and environment statement .15
Bibliography .16
iii
ISO 41018:2022(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been
...