EN ISO 41017:2024

Facility management - Guidance on emergency preparedness and management of an epidemic (ISO 41017:2024)

This document provides general guidance to organizations on how to plan for, mitigate and/or manage the risks and impacts of an epidemic event to protect facility-related health, safety and well-being.
This document is applicable to all organizations, fully or partially operating, resuming or new to operating.

Facility Management - Leitfaden für die Notfallvorsorge und Management einer Epidemie (ISO 41017:2024)

Dieses Dokument bietet Organisationen eine allgemeine Anleitung zur Planung, Minderung und/oder Kontrolle der Risiken und Auswirkungen einer Epidemie, um die einrichtungsbezogene Gesundheit und Sicherheit sowie das Wohlbefinden zu schützen.
Dieses Dokument ist anwendbar für alle Organisationen, die ganz oder teilweise in Betrieb sind, den Betrieb wieder fortsetzen oder einen neuen Betrieb aufnehmen.

Facility management - Recommandations relatives à l’anticipation des situations d’urgence et au management d’une épidémie (ISO 41017:2024)

Le présent document fournit des recommandations générales aux organismes sur la manière de prévoir, d’atténuer et/ou de gérer les risques et les impacts d’un événement épidémique afin de protéger la santé, la sécurité et le bien-être liés aux installations.
Le présent document est applicable à tous les organismes, qu’ils soient pleinement ou partiellement en activité, en phase de reprise ou nouvellement en activité.

Upravljanje objektov in storitev - Navodila za pripravljenost na izredne razmere in obvladovanje epidemije (ISO 41017:2024)

Namen te smernice je zagotoviti varnost in zdravje ljudi prek upravljanja objektov v odzivih na izbruhe bolezni na delovnih mestih vseh vrst, da se istočasno zagotovi normalno delovanje organizacije, pri tem pa se prevzame tudi družbena odgovornost. Ta smernica določa splošne zahteve, zahteve za preprečevanje epidemije in izvajanje strategije nadzora, zahteve za organizacijo in vodenje, zahteve dela za preprečevanje epidemije, zahteve za jamstvo za vire, zahteve za upravljanje preprečevanja in nadzornih procesov, nadzora preprečevanja in obvladovanja ter zahteve za izboljšave v panogi upravljanja objektov. Ta smernica se uporablja za preprečevanje epidemije in nadzor v panogi upravljanja objektov.

General Information

• Status: Published
• Publication Date: 12-Mar-2024
• ICS: 03.080.10 - Maintenance services. Facilities management
• Technical Committee: CEN/TC 348 - Facility management
• Drafting Committee: CEN/TC 348 - Facility management
• Current Stage: 6060 - Definitive text made available (DAV) - Publishing
• Start Date: 13-Mar-2024
• Completion Date: 13-Mar-2024
• Ref Project: SIST EN ISO 41017:2024 - Facility management - Guidance on emergency preparedness and management of an epidemic (ISO 41017:2024)

Standards Content (Sample)

SLOVENSKI STANDARD
01-maj-2024
Upravljanje objektov in storitev - Navodila za pripravljenost na izredne razmere in
obvladovanje epidemije (ISO 41017:2024)
Facility management - Guidance on emergency preparedness and management of an
epidemic (ISO 41017:2024)
Facility Management - Leitfaden für die Notfallvorsorge und Management einer Epidemie
(ISO 41017:2024)
Facility management - Recommandations relatives à l’anticipation des situations
d’urgence et au management d’une épidémie (ISO 41017:2024)
Ta slovenski standard je istoveten z: EN ISO 41017:2024
ICS:
03.080.10 Vzdrževalne storitve. Maintenance services.
Upravljanje objektov Facilities management
03.100.01 Organizacija in vodenje Company organization and
podjetja na splošno management in general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EN ISO 41017
EUROPEAN STANDARD
NORME EUROPÉENNE
March 2024
EUROPÄISCHE NORM
ICS 03.080.10
English Version
Facility management - Guidance on emergency
preparedness and management of an epidemic (ISO
41017:2024)
Facility management - Recommandations relatives à Facility Management - Leitfaden für die
l'anticipation des situations d'urgence et au Notfallvorsorge und Management einer Epidemie (ISO
management d'une épidémie (ISO 41017:2024) 41017:2024)
This European Standard was approved by CEN on 6 January 2024.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2024 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 41017:2024 E
worldwide for CEN national Members.

Contents Page
European foreword . 3

European foreword
This document (EN ISO 41017:2024) has been prepared by Technical Committee ISO/TC 267 "Facility
management" in collaboration with Technical Committee CEN/TC 348 “Facility Management” the
secretariat of which is held by SN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by September 2024, and conflicting national standards
shall be withdrawn at the latest by September 2024.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
Any feedback and questions on this document should be directed to the users’ national standards
body/national committee. A complete listing of these bodies can be found on the CEN website.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and the
United Kingdom.
Endorsement notice
The text of ISO 41017:2024 has been approved by CEN as EN ISO 41017:2024 without any modification.

International
Standard
ISO 41017
First edition
Facility management — Guidance
2024-03
on emergency preparedness and
management of an epidemic
Facility management — Recommandations relatives à
l’anticipation des situations d’urgence et au management d’une
épidémie
Reference number
ISO 41017:2024(en) © ISO 2024
ISO 41017:2024(en)
© ISO 2024
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: [phone]
Email: [e-mail]
Website: www.iso.org
Published in Switzerland
ii
ISO 41017:2024(en)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the demand organization . 3
4.1 General .3
4.2 Operation impact .4
4.2.1 General .4
4.2.2 Operational impact .4
4.2.3 Employee impact .5
4.2.4 Other interested party impact .5
5 L e ader s h ip . 6
5.1 L eadership and commitment .6
5.1.1 General .6
5.1.2 Emergency management principles .6
5.1.3 Scope of FM.6
5.1.4 Overall objectives .7
5.2 Policy .7
5.3 Roles, responsibilities and authorities .7
6 Pl a n n i n g . 8
6.1 General .8
6.2 Actions to address risks .8
6.3 Emergency preparedness for an epidemic .9
6.4 Emergency response plan considerations .9
6.5 Emergency response team and structure .10
6.6 Exercise programme .10
7 Support .11
7.1 Resources .11
7.1.1 General .11
7.1.2 People .11
7.1.3 Materials .11
7.1.4 Finance . 12
7.1.5 Information . 12
7.1.6 Facility aspects . 12
7.2 Capacity of resources . 12
7.3 Mechanisms for obtaining resources . 13
7.4 Communication . 13
7.4.1 General . 13
7.4.2 Communication applicable to internal interested parties . 13
7.4.3 Communication applicable to external interested parties . 13
8 Operational planning and control .
...