EN ISO/IEC 25063:2017

Systems and software engineering - Systems and software product Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability: Context of use description (ISO/IEC 25063:2014)

ISO/IEC 25063:2014 describes the Common Industry Format (CIF) for context of use descriptions and specifies the contents of both high-level and detailed descriptions of the context of use for an existing, intended, implemented or deployed system. A context-of-use description includes information about the users and other stakeholder groups, the characteristics of each user group, the goals of the users, the tasks of the users, and the environment(s) in which the system is used.
The context of use description is applicable to software and hardware systems, products or services (excluding generic products, such as a display screen or keyboard). It is important to gather and analyse information on the current context in order to understand and then describe the context that will apply in the future system. The context of use description provides a collection of data relevant for analysis, specification, design and evaluation of an interactive system from the perspective of the various user groups and other stakeholders.

System- und Software-Engineering - Qualitätskriterien und Bewertung von Systemen und Softwareprodukten (SQuaRE) - Allgemeines Industrieformat (CIF) zur Gebrauchstauglichkeit: Nutzungskontextbeschreibung (ISO/IEC 25063:2014)

Ingénierie des systèmes et du logiciel - Exigences de qualité et évaluation des systèmes et du logiciel (SQuaRE) - Format industriel commun (CIF) pour l'utilisabilité: Description du contexte d'utilisation (ISO/IEC 25063:2014)

L'ISO/IEC 25063:2014 spécifie les contenus des descriptions - à la fois générales et détaillées - du contexte d'utilisation d'un système, produit ou service existant, conçu ou mis en ?uvre.
La description du contexte d'utilisation s'applique aux systèmes, produits ou services des logiciels et matériels (à l'exception des produits génériques, tels qu'un écran d'affichage ou clavier). La description du contexte d'utilisation est destinée à être utilisée dans le cadre de documents relatifs au niveau système, dérivés des processus de développement tels que ceux figurant dans l'ISO 9241‑210 et dans les normes de procédés/processus de l'ISO/IEC JTC 1/SC 7.
L'ISO/IEC 25063:2014 n'impose aucun type de méthode, cycle de vie, ni procédé/processus.
L'élément d'information d'un contexte d'utilisation peut être intégré dans tous les types de modèles de processus.
NOTE       Afin d'établir des modèles de processus, l'ISO/IEC/TR 24774[16] et l'ISO/IEC 15504‑2[9] spécifient respectivement les exigences de format et de conformité applicables aux modèles de procédés/processus. En outre, l'ISO/IEC 15289[8] définit les types et le contenu des éléments d'information élaborés et utilisés dans les modèles de processus dans le cadre de la gestion du cycle de vie du système et du logiciel. L'ISO/IEC 15504‑5[10] et l'ISO/IEC 15504‑6[11] définissent les produits fabriqués, y compris les éléments d'information, à des fins d'évaluation de la capacité des procédés (ou processus). Les modèles de processus et les éléments d'information associés à la conception centrée sur l'opérateur humain des systèmes interactifs sont contenus respectivement dans l'ISO/TR 18529[13] et dans l'ISO/TS 18152[12].
L'ISO/IEC 25063:2014 décrit également la finalité de l'utilisation des descriptions du contexte d'utilisation et identifie les utilisateurs cibles des descriptions du contexte d'utilisation.
Si l'ISO/IEC 25063:2014 spécifie les éléments de contenu nécessaires à un descriptif de contexte d'utilisation, elle n'impose cependant aucune structure ni présentation particulières concernant la documentation du contexte d'utilisation.

Sistemi in programska oprema - Zahteve za kakovost in vrednotenje sistemov in programske opreme (SQuaRE) - Skupni industrijski format (CIF) za uporabnost: kontekst opisa uporabe (ISO/IEC 25063:2014)

Standard ISO/IEC 25063:2014 opisuje skupni industrijski format (CIF) za opise kontekstov uporabe ter določa visokonivojske in podrobne opise konteksta uporabe za obstoječi, predvideni ali uvedeni sistem oziroma sistem v uporabi. Opis konteksta uporabe vključuje informacije o uporabnikih in drugih skupinah interesnih strani, lastnostih posamezne skupine uporabnikov, ciljih uporabnikov, nalogah uporabnikov in okoljih, v katerih se sistem uporablja.
Opis konteksta uporabe se uporablja za sisteme programske in strojne opreme, izdelke ali storitve, vendar ne za izdelke za splošno uporabo, kot so zasloni ali tipkovnice. Za razumevanje in opis konteksta, ki se bo uporabljal v prihodnjem sistemu, je treba zbirati in analizirati informacije o trenutnem kontekstu. Opis konteksta uporabe podaja zbirko podatkov za analizo, specifikacijo, načrt in vrednotenje interaktivnega sistema z vidika različnih skupin uporabnikov in drugih interesnih strani.

General Information

• Status: Published
• Publication Date: 30-May-2017
• Withdrawal Date: 29-Nov-2017
• ICS: 35.080 - Software
• Technical Committee: CEN/TC 122 - Ergonomics
• Drafting Committee: CEN/TC 122/WG 5 - Ergonomics of human-computer interaction
• Current Stage: 6060 - Definitive text made available (DAV) - Publishing
• Start Date: 31-May-2017
• Due Date: 08-Mar-2019
• Completion Date: 31-May-2017
• Ref Project: SIST EN ISO/IEC 25063:2017 - Systems and software engineering - Systems and software product Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability: Context of use description (ISO/IEC 25063:2014)

Standards Content (Sample)

SLOVENSKI STANDARD
01-december-2017
Sistemi in programska oprema - Zahteve za kakovost in vrednotenje sistemov in
programske opreme (SQuaRE) - Skupni industrijski format (CIF) za uporabnost:
kontekst opisa uporabe (ISO/IEC 25063:2014)
Systems and software engineering - Systems and software product Quality
Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability:
Context of use description (ISO/IEC 25063:2014)
System- und Software-Engineering - Qualitätskriterien und Bewertung von Systemen
und Softwareprodukten (SQuaRE) - Allgemeines Industrieformat (CIF) zur
Gebrauchstauglichkeit: Nutzungskontextbeschreibung (ISO/IEC 25063:2014)
Ingénierie des systèmes et du logiciel - Exigences de qualité et évaluation des systèmes
et du logiciel (SQuaRE) - Format industriel commun (CIF) pour l'utilisabilité: Description
du contexte d'utilisation (ISO/IEC 25063:2014)
Ta slovenski standard je istoveten z: EN ISO/IEC 25063:2017
ICS:
35.080 Programska oprema Software
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EN ISO/IEC 25063
EUROPEAN STANDARD
NORME EUROPÉENNE
May 2017
EUROPÄISCHE NORM
ICS 35.080
English Version
Systems and software engineering - Systems and software
product Quality Requirements and Evaluation (SQuaRE) -
Common Industry Format (CIF) for usability: Context of
use description (ISO/IEC 25063:2014)
Ingénierie des systèmes et du logiciel - Exigences de System- und Software-Engineering - Qualitätskriterien
qualité et évaluation des systèmes et du logiciel und Bewertung von Systemen und Softwareprodukten
(SQuaRE) - Format industriel commun (CIF) pour (SQuaRE) - Allgemeines Industrieformat (CIF) zur
l'utilisabilité: Description du contexte d'utilisation Gebrauchstauglichkeit: Nutzungskontextbeschreibung
(ISO/IEC 25063:2014) (ISO/IEC 25063:2014)
This European Standard was approved by CEN on 6 April 2017.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels
© 2017 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO/IEC 25063:2017 E
worldwide for CEN national Members.

Contents Page
European foreword . 3

European foreword
The text of ISO/IEC 25063:2014 has been prepared by Technical Committee ISO/IEC JTC 1 “Information
technology” of the International Organization for Standardization (ISO) and the International
Electrotechnical Commission (IEC) and has been taken over as EN ISO/IEC 25063:2017 by Technical
Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN.
This European Standard shall be given the status of a national standard, either by publication of an
identical This European Standard shall be given the status of a national standard, either by publication
of an identical text or by endorsement, at the latest by November 2017, and conflicting national
standards shall be withdrawn at the latest by November 2017.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent
rights.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and the United Kingdom.
Endorsement notice
The text of ISO/IEC 25063:2014 has been approved by CEN as EN ISO/IEC 25063:2017 without any
modification.
INTERNATIONAL ISO/IEC
STANDARD 25063
First edition
2014-03-15
Systems and software engineering —
Systems and software product
Quality Requirements and Evaluation
(SQuaRE) — Common Industry Format
(CIF) for usability: Context of use
description
Ingénierie des systèmes et du logiciel — Exigences de qualité et
évaluation des systèmes et du logiciel (SQuaRE) — Format industriel
commun (CIF) pour l’utilisabilité: Description du contexte d’utilisation
Reference number
ISO/IEC 25063:2014(E)
©
ISO/IEC 2014
ISO/IEC 25063:2014(E)
© ISO/IEC 2014
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
Case postale 56 • CH-1211 Geneva 20
Tel. + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail [e-mail]
Web www.iso.org
Published in Switzerland
ii © ISO/IEC 2014 – All rights reserved

ISO/IEC 25063:2014(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Conformance . 1
3 Terms and definitions . 1
4 Purposes and types of context of use descriptions . 4
4.1 General . 4
4.2 Initial outline of the context of use . 6
4.3 Detailed context of use descriptions . 6
4.4 Context of use for an evaluation . 7
4.5 Context of use information included in a product description. 7
5 Elements of a context of use description . 8
5.1 General . 8
5.2 Subject of the context of use description . 9
5.3 User population .10
5.4 Goals and responsibilities of the user group and the organization .13
5.5 Tasks of the users .14
5.6 Environment(s) of the user .16
5.7 Problems .18
Annex A (informative) Initial outline of the context of use .20
Annex B (informative) Users of the context of use .21
Annex C (informative) Example of a context of use checklist .23
Bibliography .32
© ISO/IEC 2014 – All rights reserved iii

ISO/IEC 25063:2014(E)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are
members of ISO or IEC participate in the development of International Standards through technical
committees established by the respective organization to deal with particular fields of technical
activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international
organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the
work. In the field of information technology, ISO and IEC have established a joint technical committee,
ISO/IEC JTC 1.
International Standards are drafted in accordance with the rules given in the ISO/IEC Directives, Part 2.
The main task of the joint technical committee is to prepare International Standards. Draft International
Standards adopted by the joint technical committee are circulated to national bodies for voting.
Publication as an International Standard requires approval by at least 75 % of the national bodies
casting a vote.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights.
ISO/IEC 25063 was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 7, Software and systems engineering, in collaboration with Technical Committee
ISO/TC 159, Ergonomics, Subcommittee SC 4, Ergonomics of human-system interaction.
iv © ISO/IEC 2014 – All rights reserved

ISO/IEC 25063:2014(E)
Introduction
[4]
The human-centred design approach of ISO 9241-210 is well established and focuses specifically
on making systems usable. Usability can be achieved by applying human-centred design and testing
throughout the life cycle. In order to enable a human-centred approach to be adopted, it is important
that all the relevant types of information related to usability (information items) are identified and
communicated. This identification and communication enables the usability of a system to be designed
and tested.
This International Standard provides a framework and consistent terminology for describing the context
of use of an interactive system. It is intended to assist developers in documenting and communicating
usability-related information through the system development life cycle.
The Common Industry Format (CIF) for Usability family of International Standards is described in
[19] [17]
ISO/IEC TR 25060 and is part of the SQuaRE series (ISO/IEC 25000 to ISO/IEC 25099) of standards
on systems and software product quality requirements and evaluation.
The CIF family of standards uses definitions that are consistent with the ISO 9241 series of standards
(Ergonomics of human system interaction), as this is the terminology that is normally used for this
subject matter.
CIF standards are planned for the following information item
...