EN ISO 9241-115:2024
(Main)Ergonomics of human-system interaction - Part 115: Guidance on conceptual design, user-system interaction design, user interface design, and navigation design (ISO 9241-115:2024)
Ergonomics of human-system interaction - Part 115: Guidance on conceptual design, user-system interaction design, user interface design, and navigation design (ISO 9241-115:2024)
This document provides guidance on aspects of the design of human-system interaction, including conceptual design, user-system interaction design, user interface design and navigation design for interactive systems.
This document applies to all design and development approaches and methodologies, including human-centred design, object-oriented, waterfall, human factors integration (HFI), agile and rapid development.
It is intended for the following types of users:
— user interface designers, who will apply the guidance during the development process;
— developers, who will apply the guidance during the design and implementation of system functionality;
— evaluators, who are responsible for ensuring that products meet the recommendations;
— designers of user interface development tools and style guides to be used by user interface designers;
— project managers, who are responsible for managing development processes.
Ergonomie der Mensch-System-Interaktion - Teil 115: Empfehlungen für die Gestaltung von konzeptuellem Design, Benutzer-System-Interaktion, Benutzungsschnittstellen und Navigation (ISO 9241‑115:2024)
Dieses Dokument enthält Leitlinien zu Aspekten der Gestaltung von Mensch-System-Interaktionen. Dazu gehören u. a.: die Konzeptentwicklung, die Gestaltung von Benutzer-System-Interaktionen, die Gestaltung von Benutzungsschnittstellen und die Gestaltung der Navigation für interaktive Systeme.
Dieses Dokument gilt für alle Gestaltungs- und Entwicklungsansätze und methodiken, einschließlich menschzentrierter Gestaltung, objektorientierter Entwicklung, Wasserfall-Entwicklung, HFI (en: human factors integration) sowie agiler und schneller Entwicklung.
Es richtet sich an die folgenden Benutzergruppen:
Gestalter von Benutzungsschnittstellen, die die Leitlinien während des Entwicklungsprozesses anwenden;
Entwickler, die die Leitlinien während der Gestaltung und Implementierung von Systemfunktionen anwenden;
Bewerter, die dafür verantwortlich sind, dass die Produkte den Empfehlungen entsprechen;
Gestalter von Werkzeugen für die Entwicklung von Benutzungsschnittstellen und Stilrichtlinien, die von den Gestaltern der Benutzungsschnittstellen verwendet werden;
Projektmanager, die für das Management der Entwicklungsprozesse verantwortlich sind.
Ergonomie de l’interaction homme-système - Partie 115: Recommandations relatives à la conception conceptuelle, la conception de l’interaction utilisateur-système, la conception de l’interface utilisateur et la conception de la navigation (ISO 9241-115:2024)
Le présent document fournit des recommandations sur les aspects de la conception de l’interaction humain-système, et notamment la conception conceptuelle, la conception de l’interaction utilisateur-système, la conception de l’interface utilisateur et la conception de la navigation pour les systèmes interactifs.
Il s’applique à l’ensemble des approches et méthodologies de conception et de développement, y compris la conception centrée sur l’opérateur humain, la conception orientée objet, la conception en cascade, l’IFH (intégration des facteurs humains), le développement agile et le développement rapide.
Il s’adresse aux types d’utilisateurs suivants:
— concepteurs d’interfaces utilisateur, qui appliqueront les recommandations pendant le processus de développement;
— développeurs, qui appliqueront les recommandations pendant la conception et la mise en œuvre de la fonctionnalité du système;
— évaluateurs, chargés de garantir que le produit est conforme aux recommandations;
— concepteurs des outils de développement des interfaces utilisateur et des guides de style à utiliser par les concepteurs d’interfaces utilisateur;
— chefs de projets, chargés de gérer les processus de développement.
Ergonomija medsebojnega vplivanja človek-sistem - 115. del: Navodila za konceptualno zasnovo, zasnovo interakcije med uporabnikom in sistemom, zasnovo uporabniškega vmesnika in zasnovo navigacije (ISO 9241-115:2024)
General Information
Relations
Standards Content (Sample)
SLOVENSKI STANDARD
01-november-2024
Ergonomija medsebojnega vplivanja človek-sistem - 115. del: Navodila za
konceptualno zasnovo, zasnovo interakcije med uporabnikom in sistemom,
zasnovo uporabniškega vmesnika in zasnovo navigacije (ISO 9241-115:2024)
Ergonomics of human-system interaction - Part 115: Guidance on conceptual design,
user-system interaction design, user interface design, and navigation design (ISO
9241-115:2024)
Ergonomie der Mensch-System-Interaktion - Teil 115: Empfehlungen für die Gestaltung
von konzeptuelles Design, Benutzer-System-Interaktion, Benutzungsschnittstelle und
Navigation (ISO 9241-115:2024)
Ergonomie de l'interaction homme-système - Partie 115: Lignes directrices sur la
conception conceptuelle, la conception de l'interaction utilisateur-système, la conception
de l'interface utilisateur et la conception de la navigation (ISO
9241-115:2024)
Ta slovenski standard je istoveten z: EN ISO 9241-115:2024
ICS:
13.180 Ergonomija Ergonomics
35.080 Programska oprema Software
35.200 Vmesniška in povezovalna Interface and interconnection
oprema equipment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN ISO 9241-115
EUROPEAN STANDARD
NORME EUROPÉENNE
April 2024
EUROPÄISCHE NORM
ICS 13.180; 35.080 Supersedes EN ISO 14915-2:2003
English Version
Ergonomics of human-system interaction - Part 115:
Guidance on conceptual design, user-system interaction
design, user interface design, and navigation design (ISO
9241-115:2024)
Ergonomie de l'interaction homme-système - Partie Ergonomie der Mensch-System-Interaktion - Teil 115:
115: Recommandations relatives à la conception Empfehlungen für die Gestaltung von konzeptuellem
conceptuelle, la conception de l'interaction utilisateur- Design, Benutzer-System-Interaktion,
système, la conception de l'interface utilisateur et la Benutzungsschnittstellen und Navigation (ISO 9241-
conception de la navigation (ISO 9241-115:2024) 115:2024)
This European Standard was approved by CEN on 22 March 2024.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2024 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 9241-115:2024 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
European foreword
This document (EN ISO 9241-115:2024) has been prepared by Technical Committee ISO/TC 159
"Ergonomics" in collaboration with Technical Committee CEN/TC 122 “Ergonomics” the secretariat of
which is held by DIN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by October 2024, and conflicting national standards shall
be withdrawn at the latest by October 2024.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document supersedes EN ISO 14915-2:2003.
Any feedback and questions on this document should be directed to the users’ national standards
body/national committee. A complete listing of these bodies can be found on the CEN website.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and the
United Kingdom.
Endorsement notice
The text of ISO 9241-115:2024 has been approved by CEN as EN ISO 9241-115:2024 without any
modification.
International
Standard
ISO 9241-115
First edition
Ergonomics of human-system
2024-03
interaction —
Part 115:
Guidance on conceptual design,
user-system interaction design,
user interface design and
navigation design
Ergonomie de l’interaction homme-système —
Partie 115: Recommandations relatives à la conception
conceptuelle, la conception de l’interaction utilisateur-système,
la conception de l’interface utilisateur et la conception de la
navigation
Reference number
ISO 9241-115:2024(en) © ISO 2024
ISO 9241-115:2024(en)
© ISO 2024
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
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Published in Switzerland
ii
ISO 9241-115:2024(en)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
3.1 Major subjects of designs .1
3.2 Modelling .2
3.3 Context of use, user needs and user requirements .3
3.4 Outcomes of use .4
3.5 Interactions and content .5
3.6 Navigation techniques .7
3.7 Links .7
4 Human-centred design in the context of this document . 9
4.1 Human-centred design activities .9
4.2 General guidance .9
4.2.1 Mental model of the user .9
4.2.2 Support of appropriate user interface technology .9
4.2.3 Constraints on design .9
4.2.4 Overall consistency .10
4.2.5 Aesthetics .10
4.2.6 Accessibility .10
5 Conceptual design .10
5.1 General .10
5.2 Contents of a conceptual design .11
6 User-system interaction design .11
6.1 General .11
6.2 Types of interactions . 12
6.3 The design of interaction scenarios . 12
6.4 Compatibility of interaction scenarios . 12
6.5 The design of user actions to be supported by the system . 12
6.6 Interactions from the user's perspective . 12
7 User interface design.13
7.1 General . 13
7.2 Contents of a user interface design . 13
7.2.1 Structure . 13
7.2.2 User interface instances . 13
7.2.3 User interface elements .14
7.3 Information architecture .
...
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