FprCEN/TS 18055
(Main)Postal services - Harmonized track and trace events - Part 1: Forward flow
Postal services - Harmonized track and trace events - Part 1: Forward flow
The scope of this document is the forward flow of E-Commerce items. Starting point is arrival at a lo-gistic service provider, end point is the final delivery, or at least the attempt to final delivery.
The returns flows, either caused by unsuccessful delivery, "return to sender" or as a service for recipi-ents to send a received shipment back, are not covered by the forward events. To keep this document unambiguous and easy to understand, these return flows are excluded. Return flows may be covered in a separate technical specification.
Not in scope are the logistical flows within the facilities of the producers and sellers of the items. These fall outside the responsibility of the CEN/TC 331 domain.
Excluded as well, are all events necessary for an LSP to track items within its own facilities. It is up to the LSP how to run its business, and internal standards are in place for the management of internal process-es. Internal events are considered to be of no interest to a recipient, with the exception of some of the last mile events which are mentioned later in this document.
Postalische Dienstleistungen - Harmonisierte Sendungsverfolgungs-Ereignisse - Teil 1: Weiterleitung
Der Anwendungsbereich dieses Dokument bezieht sich auf die Weiterleitung von E-Commerce-Sendungen. Ausgangspunkt ist die Ankunft bei einem Logistikdienstleister, Endpunkt ist die finale Zustellung oder zumindest der Versuch der finalen Zustellung.
Rücksendungen, sei es aufgrund einer erfolglosen Zustellung, "Zurück zum Absender" oder als Service für Empfänger, eine erhaltene Lieferung zurückzusenden, sind nicht von den Zustellungsereignissen abgedeckt. Um das Dokument eindeutig und leicht verständlich zu halten, sind derartige Rücksendungen ausgeschlossen. Rücksendungen dürfen in einer separaten technischen Spezifikation abgedeckt werden.
Logistikabläufe innerhalb der Einrichtungen der Hersteller und Verkäufer der Sendungen liegen außerhalb des Anwendungsbereichs. Sie liegen außerhalb des Verantwortungsbereichs von CEN/TC 331.
Alle erforderlichen Ereignisse für die Sendungsverfolgung innerhalb der zum LDL gehörenden Einrichtungen sind ebenfalls ausgeschlossen. Die Führung des Geschäfts ebenso wie die internen Standards für die Verwaltung der internen Abläufe obliegen dem LDL. Es wird davon ausgegangen, dass die internen Ereignisse für den Empfänger nicht von Interesse sind, mit Ausnahme der Ereignisse der letzten Meile, die später im Dokument erwähnt werden.
Poštne storitve - Usklajeni dogodki sledenja in izsleditve - 1. del: Nadaljnji tok
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-september-2024
Poštne storitve - Usklajeni dogodki sledenja in izsleditve - 1. del: Nadaljnji tok
Postal services - Harmonized track and trace events - Part 1: Forward flow
Postalische Dienstleistungen - Harmonisierte Sendungsverfolgungs-Ereignisse - Teil 1:
Weiterleitung
Ta slovenski standard je istoveten z: FprCEN/TS 18055
ICS:
03.240 Poštne storitve Postal services
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
FINAL DRAFT
TECHNICAL SPECIFICATION
SPÉCIFICATION TECHNIQUE
TECHNISCHE SPEZIFIKATION
June 2024
ICS 03.240
English Version
Postal services - Harmonized track and trace events - Part
1: Forward flow
Postalische Dienstleistungen - Harmonisierte
Sendungsverfolgungs-Ereignisse - Teil 1: Weiterleitung
This draft Technical Specification is submitted to CEN members for Vote. It has been drawn up by the Technical Committee
CEN/TC 331.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
Recipients of this draft are invited to submit, with their comments, notification of any relevant patent rights of which they are
aware and to provide supporting documentation.
Warning : This document is not a Technical Specification. It is distributed for review and comments. It is subject to change
without notice and shall not be referred to as a Technical Specification.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2024 CEN All rights of exploitation in any form and by any means reserved Ref. No. FprCEN/TS 18055:2024 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
Introduction . 4
1 Scope . 6
2 Normative references . 6
3 Terms and definitions . 6
4 Harmonized track and trace events . 8
4.1 Goal of harmonized track and trace events . 8
4.2 Guiding principles, reasons for an event creation . 9
4.2.1 Current situation and starting points . 9
4.2.2 Guiding principle 1. Physical events only . 9
4.2.3 Guiding principle 2. Tracking is about events that have taken place . 9
4.2.4 Guiding principle 3. Create an event when the legal entity responsible for the item is
changed. 9
4.2.5 Guiding principle 4. When the country of location is changed (excluding transit
locations) . 10
4.2.6 Guiding principle 5. When the event creates a situation for the end user that he/she
should be informed about . 10
5 The harmonized events . 10
5.1 Selection of the events . 10
5.2 Item in hands of the first LSP . 10
5.3 Item is in transit to the destination country . 10
5.4 Item is arrived in the country of destination . 10
5.5 Conditional: Item held by customs . 11
5.6 Conditional: Item released by customs . 11
5.7 Item in hands of the deliverer . 11
5.8 Item is at collection point . 11
5.9 Unsuccessful delivery attempt . 11
5.10 Item delivered . 12
5.10.1 Home delivery success . 12
5.10.2 Item picked up by recipient . 12
5.11 Overview of the events . 12
6 Data set for the events . 12
6.1 Introduction . 12
6.2 Basic data set per event . 13
6.3 Table of events and data set . 14
7 Implementation of the harmonized events . 15
Annex A (informative) Mapping events to existing (standard) event lists . 16
Bibliography . 19
European foreword
This document (FprCEN/TS 18055-1:2024) has been prepared by Technical Committee CEN/TC 331
“Postal services”, the secretariat of which is held by AFNOR.
This document is currently submitted to the Vote on TS.
This document has been prepared under a standardization request addressed to CEN by the European
Commission. The Standing Committee of the EFTA States subsequently approves these requests for its
Member States.
Introduction
International track and trace capabilities are a crucial element of Cross border E-Commerce. Predicting
the delivery moment of an E-Commerce item can be difficult because the item may be long distances,
undergoing complex customs and security processes. Therefore, recipients are keen on following their
order via track and trace services.
These services, the provided events, their descriptions and the quality of these events differ per logistical
service provider (LSP).
This leads to an opaque supply chain with limited or no visibility on the progress of the E-Commerce item
on its way to its destination, causing uncertainty for the recipients, increasing call centre calls and costs
whilst reducing the trust in cross border E-Commerce services.
In some cases, over 20 events with unclear descriptions, or even repetitive descriptions that make no
sense to the intended recipient of the E-Commerce item are shared.
An increase of the quality of track and trace services with a focus on the recipient, will lead to an increase
of consumer trust and supply chain cost reductions. In turn, this will lead to growth of cross border E-
Commerce both internationally and domestically.
This document (being the result of a CEN project) will focus on events related to cross border
E-Commerce to and from Europe to and from non-European countries as well as cross border
E-Commerce within Europe. A generic increase of trust in cross border E-Commerce will be beneficial for
the flows within Europe, potentially leading to an increase in cross border trade within the European
Union.
The main purpose of this document is to provide a minimum set of progress updates (Events) that are
well-defined and easy to understand for the recipient of the E-Commerce items.
The starting point for this is the Consumer buying the goods from the E-Commerce seller. Therefore, in
this document, when describing the individual events related to the progress of the execution of the de-
livery of an E-Commerce item, the language we will use is the language of the Consumer.
This in contrast to most other technical specifications for events that take the perspective of the Logistic
Service Providers (LSP) and therefore assume a level of knowledge about transport and logistics opera-
tions that is simply not there with Consumers. Furthermore, this document aims to describe only the
events that deliver the most useful information to the recipient.
This document contains a list of nine (9) track and trace events for LSP’s to share with the recipients of
E-Commerce items to update them regarding the progress of delivery execution. Chapter 5 describes
these events in detail.
The document also includes a description of the basic data set for these events. Chapter 6 provides more
detail on that.
This short list of events (defined from the recipient perspective) can be a starting point for LSP’s currently
not providing any tracking events as well as a reference for LSP’s improving the transparency of their
track and trace solution.
Although this document has been developed with E-Commerce and cross border shipments in mind, har-
monization of track and trace events can benefit other logistic flows, such as domestic shipments and
direct (offline) shop orders.
Therefore, this document may be applicable for goods flows and parcel flows outside the scope of cross-
border E-Commerce that this document covers. E.g. a number of the events mentioned may be applied
also in domestic contexts and/or for transportation of goods that have been traded without using the
Internet.
In general, an LSP will have identified and defined events for itself. Therefore, we fully expect that LSPs
will need to translate or map their own events to the 9 events defined in this document.
In the addendum you will find a mapping of these nine events to a number of track and trace event lists
currently in wide use. The addendum is in no way intended to be comprehensive; many LSPs will need to
make the mapping from their own event set to the set in this document for themselves.
1 Scope
The scope of this document is the forward flow of E-Commerce items. Starting point is arrival at a logistic
service provider, end point is the final delivery, or at least the attempt to final delivery.
The returns flows, either caused by unsuccessful delivery, “return to sender” or as a service for recipients
to send a received shipment back, are not covered by the forward events. To keep this document unam-
biguous and easy to understand, these return flows are excluded. Return flows may be covered in a sep-
arate technical specification.
Not in scope are the logistical flows within the facilities of the producers and sellers of the items. These
fall outside the responsibility of the CEN/TC 331 domain.
Excluded as well, are all events necessary for an LSP to track items within its own facilities. It is up to the
LSP how to run its business, and internal standards are in place for the management of internal processes.
Internal events are considered to be of no interest to a recipient, with the exception of some of the last
mile events which are mentioned later in this document.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
ISO and IEC maintain terminology databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at https://www.iso.org/obp/
— IEC Electropedia: available at https://www.electropedia.org/
3.1
E-Commerce
trading of goods over the Internet
Note 1 to entry: According to Britannica Money, E-Commerce covers “maintaining relationships and conducting
business transactions that include selling information, services, and goods by means of computer telecommunica-
tions networks. It consists of business-to-consumer and business-to-business commerce as well as internal organi-
zational transactions that support those activities.”
Note 2 to entry: Within this document we have simplified the definition to better fit the context of this document.
3.2
E-Commerce company
company engaged in E-
...
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